Application Support & Product Executive Rural Ashford - Office-based, transport required £25,000 + benefits Monday to Friday, 9.00 am - 5.30 pm Do you enjoy helping customers and working through problems until they are resolved? Are you interested in software, digital products and how technology can improve the way businesses operate? Would you like a varied role where you can develop from customer and application support into product ownership? We are recruiting for an Application Support & Product Executive to join a small, growing software and digital solutions business based near Ashford. This is a varied position within a close-knit company, so you will need to be flexible and happy to get involved wherever support is needed. However, your main responsibility will be providing first-line application support to customers using the company's digital products. You will help customers resolve queries, understand how the software works and get the best possible value from the products available to them. As your knowledge develops, you will become a product champion within the business, taking greater ownership of particular products, helping with customer onboarding and identifying other solutions that may benefit clients. What You Will Be Doing Acting as the first point of contact for customer support queries by telephone, email and online channels Investigating application issues and resolving straightforward problems Gathering the information needed to escalate more technical queries to the development team Keeping customers updated and making sure queries are followed through to completion Helping new customers get started with the company's software and digital products Delivering online product demonstrations and user training Creating and maintaining user guides, support information and internal product documentation Building a strong understanding of the company's different products and services Becoming a product champion for specific software solutions Gathering customer feedback and sharing it with the development and leadership teams Identifying additional products or features that could be useful to existing customers Supporting testing when new features, updates or products are released Assisting with general customer operations and administration Getting involved in wider business activities when required, which may include events, customer communications and occasional marketing support Who This Role Would Suit This role could suit a graduate, an early-career candidate or somebody with experience in customer service, software support, IT support, SaaS or digital products. You do not need to be a developer or have advanced technical knowledge, but you should be comfortable learning how software works and explaining it clearly to other people. You will need to be: Customer-focused, patient and confident communicating with different people Interested in technology, software and digital products Comfortable investigating problems and asking the right questions Organised and able to keep track of several customer queries Proactive and willing to take ownership rather than waiting to be told what to do Flexible and happy to support different areas of a small business Confident using online systems and learning new software Able to explain information clearly without relying on technical jargon Experience in application support, first-line IT support, customer success or SaaS would be helpful, but attitude, communication skills and the ability to learn are equally important. The Opportunity This is not simply a role where you will answer support queries all day. You will initially build your knowledge through customer and application support, but the longer-term aim is for you to take ownership of products, become the internal expert and help customers understand which solutions could benefit their organisation. For the right person, this could develop into a Product Owner, Product Specialist or Customer Success position as the business continues to grow. What Is On Offer Salary of £25,000 5% employer pension contribution 20 days' holiday plus bank holidays Your birthday off Hands-on experience across application support, customer operations and SaaS products The opportunity to develop towards product ownership A varied role within a supportive and close-knit team Due to the company's rural location, access to your own transport is essential.
Jul 09, 2026
Full time
Application Support & Product Executive Rural Ashford - Office-based, transport required £25,000 + benefits Monday to Friday, 9.00 am - 5.30 pm Do you enjoy helping customers and working through problems until they are resolved? Are you interested in software, digital products and how technology can improve the way businesses operate? Would you like a varied role where you can develop from customer and application support into product ownership? We are recruiting for an Application Support & Product Executive to join a small, growing software and digital solutions business based near Ashford. This is a varied position within a close-knit company, so you will need to be flexible and happy to get involved wherever support is needed. However, your main responsibility will be providing first-line application support to customers using the company's digital products. You will help customers resolve queries, understand how the software works and get the best possible value from the products available to them. As your knowledge develops, you will become a product champion within the business, taking greater ownership of particular products, helping with customer onboarding and identifying other solutions that may benefit clients. What You Will Be Doing Acting as the first point of contact for customer support queries by telephone, email and online channels Investigating application issues and resolving straightforward problems Gathering the information needed to escalate more technical queries to the development team Keeping customers updated and making sure queries are followed through to completion Helping new customers get started with the company's software and digital products Delivering online product demonstrations and user training Creating and maintaining user guides, support information and internal product documentation Building a strong understanding of the company's different products and services Becoming a product champion for specific software solutions Gathering customer feedback and sharing it with the development and leadership teams Identifying additional products or features that could be useful to existing customers Supporting testing when new features, updates or products are released Assisting with general customer operations and administration Getting involved in wider business activities when required, which may include events, customer communications and occasional marketing support Who This Role Would Suit This role could suit a graduate, an early-career candidate or somebody with experience in customer service, software support, IT support, SaaS or digital products. You do not need to be a developer or have advanced technical knowledge, but you should be comfortable learning how software works and explaining it clearly to other people. You will need to be: Customer-focused, patient and confident communicating with different people Interested in technology, software and digital products Comfortable investigating problems and asking the right questions Organised and able to keep track of several customer queries Proactive and willing to take ownership rather than waiting to be told what to do Flexible and happy to support different areas of a small business Confident using online systems and learning new software Able to explain information clearly without relying on technical jargon Experience in application support, first-line IT support, customer success or SaaS would be helpful, but attitude, communication skills and the ability to learn are equally important. The Opportunity This is not simply a role where you will answer support queries all day. You will initially build your knowledge through customer and application support, but the longer-term aim is for you to take ownership of products, become the internal expert and help customers understand which solutions could benefit their organisation. For the right person, this could develop into a Product Owner, Product Specialist or Customer Success position as the business continues to grow. What Is On Offer Salary of £25,000 5% employer pension contribution 20 days' holiday plus bank holidays Your birthday off Hands-on experience across application support, customer operations and SaaS products The opportunity to develop towards product ownership A varied role within a supportive and close-knit team Due to the company's rural location, access to your own transport is essential.
Digital Print Artworker / Graphics Production Operative Leyland, Lancashire Salary: up to 29500 DOE Full-time, site-based Do you have experience preparing customer artwork, graphics or logos for print? Have you worked within signage, large-format printing, reprographics or another print-production environment? Are you confident checking files, making technical adjustments and sending artwork through to digital printing machinery? We are recruiting for a Digital Print Artworker / Graphics Production Operative to join an established luxury wallcovering manufacturer based in Leyland. This role sits between the creative studio and the production floor. You will receive customer artwork, check that it is suitable for print, make any necessary technical amendments and prepare the files using specialist production software. Once the artwork has been approved, you will send it through to the digital printing machinery and check that the finished result meets the required standard. This is not necessarily a role for somebody creating new brands, logos or marketing campaigns from scratch. It is more likely to suit somebody who has worked within signage, large-format printing, graphics production, reprographics or pre-press and understands how to take customer-supplied artwork and make it ready for production. The Role Your responsibilities will include: Receiving and checking customer artwork, logos and graphics Making sure files are the correct size, resolution and format for production Identifying problems that could affect the finished print Amending, resizing or cleaning up artwork where required Preparing and setting up files using AVA or similar graphics and print-production software Using RIP or production software to send approved files to the printers Checking layouts, repeats, scale and positioning before production Monitoring colour and print quality Making adjustments where the finished output does not match the approved artwork Inspecting completed prints and identifying any quality issues Working closely with the studio and production teams Supporting the operation of digital printing equipment Carrying out basic cleaning and routine maintenance where required What We Are Looking For You may currently be working as a: Digital Print Artworker Graphics Production Operative Signage Artworker Large Format Artworker Pre-Press Artworker Reprographics Operator Print Production Technician Mac Operator Digital Print Operator Experience within signage would be particularly relevant, especially if you are used to taking customer logos and artwork, preparing them for production and sending the finished files to large-format printing equipment. You will ideally have: Experience preparing graphics or artwork for print Strong Adobe Illustrator and Photoshop skills Experience working with customer-supplied logos or artwork An understanding of resolution, sizing, file formats and print setup Knowledge of RIP or print-production software A good understanding of colour management Strong attention to detail The ability to identify and correct artwork problems Confidence working within a production environment A practical and methodical approach Experience using AVA software would be beneficial, but training can be provided. Previous wallpaper or textile experience is not essential. Candidates from signage, graphics, large-format printing, packaging, reprographics and other digital print environments will be considered. This is an excellent opportunity for somebody with strong graphics and print-production experience to move into a specialist luxury manufacturing environment.
Jul 03, 2026
Full time
Digital Print Artworker / Graphics Production Operative Leyland, Lancashire Salary: up to 29500 DOE Full-time, site-based Do you have experience preparing customer artwork, graphics or logos for print? Have you worked within signage, large-format printing, reprographics or another print-production environment? Are you confident checking files, making technical adjustments and sending artwork through to digital printing machinery? We are recruiting for a Digital Print Artworker / Graphics Production Operative to join an established luxury wallcovering manufacturer based in Leyland. This role sits between the creative studio and the production floor. You will receive customer artwork, check that it is suitable for print, make any necessary technical amendments and prepare the files using specialist production software. Once the artwork has been approved, you will send it through to the digital printing machinery and check that the finished result meets the required standard. This is not necessarily a role for somebody creating new brands, logos or marketing campaigns from scratch. It is more likely to suit somebody who has worked within signage, large-format printing, graphics production, reprographics or pre-press and understands how to take customer-supplied artwork and make it ready for production. The Role Your responsibilities will include: Receiving and checking customer artwork, logos and graphics Making sure files are the correct size, resolution and format for production Identifying problems that could affect the finished print Amending, resizing or cleaning up artwork where required Preparing and setting up files using AVA or similar graphics and print-production software Using RIP or production software to send approved files to the printers Checking layouts, repeats, scale and positioning before production Monitoring colour and print quality Making adjustments where the finished output does not match the approved artwork Inspecting completed prints and identifying any quality issues Working closely with the studio and production teams Supporting the operation of digital printing equipment Carrying out basic cleaning and routine maintenance where required What We Are Looking For You may currently be working as a: Digital Print Artworker Graphics Production Operative Signage Artworker Large Format Artworker Pre-Press Artworker Reprographics Operator Print Production Technician Mac Operator Digital Print Operator Experience within signage would be particularly relevant, especially if you are used to taking customer logos and artwork, preparing them for production and sending the finished files to large-format printing equipment. You will ideally have: Experience preparing graphics or artwork for print Strong Adobe Illustrator and Photoshop skills Experience working with customer-supplied logos or artwork An understanding of resolution, sizing, file formats and print setup Knowledge of RIP or print-production software A good understanding of colour management Strong attention to detail The ability to identify and correct artwork problems Confidence working within a production environment A practical and methodical approach Experience using AVA software would be beneficial, but training can be provided. Previous wallpaper or textile experience is not essential. Candidates from signage, graphics, large-format printing, packaging, reprographics and other digital print environments will be considered. This is an excellent opportunity for somebody with strong graphics and print-production experience to move into a specialist luxury manufacturing environment.
IT Support Engineer - Apple / VIP Support Chalford, Gloucestershire £35,000 DOE Travel to additional sites in London and North Devon required occasionally Are you somebody who genuinely enjoys hands-on IT support and helping users day-to-day? Do you take pride in solving problems properly rather than simply passing tickets elsewhere? Are you confident supporting Apple technology, Microsoft environments, Wi-Fi, and modern workplace technology? We are recruiting for an IT Support Engineer to join a highly professional and fast-moving organisation with an established internal IT function supporting users across multiple locations. This role sits within a highly user-focused IT team where personality, responsiveness, and professionalism are just as important as technical capability. You will act as a key point of contact for users across the business, supporting everything from MacBooks and Microsoft 365 through to networking, mobile devices, audio-visual technology, and VIP support requirements. This is not a heavily siloed support environment. You will enjoy variety, take ownership of issues, and genuinely care about providing an excellent user experience. The role also involves supporting senior stakeholders and VIP users, so strong communication skills and a calm, personable approach are particularly important. What you will be doing: Providing responsive day-to-day IT support across multiple sites Supporting MacOS and Apple devices including iPhones and iPads Supporting Microsoft 365 environments Managing user accounts within Microsoft Entra ID (Azure AD) Supporting printers, scanners, and workplace hardware Assisting with Wi-Fi and connectivity issues Supporting Cisco AnyConnect VPN environments Supporting Smart TVs, Apple TV, Sky systems, and audio-visual technology Supporting cloud and hybrid-cloud technologies Working closely with users to troubleshoot and resolve technical issues Supporting VIP users and senior stakeholders Travelling occasionally to additional sites including London and North Devon What we are looking for: Previous experience within an IT Support or End User Computing role Strong Apple / Mac support experience Experience supporting Microsoft 365 environments Good troubleshooting skills across desktop, mobile, networking, and workplace technology Excellent communication and interpersonal skills Somebody proactive, organised, and user-focused Able to work independently and take ownership of issues Calm under pressure with a professional and approachable manner Full UK driving licence Desirable experience: Meraki wireless environments Service desk systems Cyber security tools such as EDR / MDR / XDR Windows Server exposure IT qualifications or Computer Science degree This is an excellent opportunity for somebody who enjoys modern workplace technology, Apple ecosystems, and hands-on support within a highly professional environment where no two days are quite the same.
May 24, 2026
Full time
IT Support Engineer - Apple / VIP Support Chalford, Gloucestershire £35,000 DOE Travel to additional sites in London and North Devon required occasionally Are you somebody who genuinely enjoys hands-on IT support and helping users day-to-day? Do you take pride in solving problems properly rather than simply passing tickets elsewhere? Are you confident supporting Apple technology, Microsoft environments, Wi-Fi, and modern workplace technology? We are recruiting for an IT Support Engineer to join a highly professional and fast-moving organisation with an established internal IT function supporting users across multiple locations. This role sits within a highly user-focused IT team where personality, responsiveness, and professionalism are just as important as technical capability. You will act as a key point of contact for users across the business, supporting everything from MacBooks and Microsoft 365 through to networking, mobile devices, audio-visual technology, and VIP support requirements. This is not a heavily siloed support environment. You will enjoy variety, take ownership of issues, and genuinely care about providing an excellent user experience. The role also involves supporting senior stakeholders and VIP users, so strong communication skills and a calm, personable approach are particularly important. What you will be doing: Providing responsive day-to-day IT support across multiple sites Supporting MacOS and Apple devices including iPhones and iPads Supporting Microsoft 365 environments Managing user accounts within Microsoft Entra ID (Azure AD) Supporting printers, scanners, and workplace hardware Assisting with Wi-Fi and connectivity issues Supporting Cisco AnyConnect VPN environments Supporting Smart TVs, Apple TV, Sky systems, and audio-visual technology Supporting cloud and hybrid-cloud technologies Working closely with users to troubleshoot and resolve technical issues Supporting VIP users and senior stakeholders Travelling occasionally to additional sites including London and North Devon What we are looking for: Previous experience within an IT Support or End User Computing role Strong Apple / Mac support experience Experience supporting Microsoft 365 environments Good troubleshooting skills across desktop, mobile, networking, and workplace technology Excellent communication and interpersonal skills Somebody proactive, organised, and user-focused Able to work independently and take ownership of issues Calm under pressure with a professional and approachable manner Full UK driving licence Desirable experience: Meraki wireless environments Service desk systems Cyber security tools such as EDR / MDR / XDR Windows Server exposure IT qualifications or Computer Science degree This is an excellent opportunity for somebody who enjoys modern workplace technology, Apple ecosystems, and hands-on support within a highly professional environment where no two days are quite the same.
Business Development Manager - SaaS / Content Technology Ashford, Kent Salary Basic : Up to £60k OTE £100k+ Hybrid - 2 days per week in the office Are you someone who enjoys winning new business and opening doors? Have you worked within SaaS, media, publishing, or content-focused technology and understand how to build commercial relationships? Do you prefer hunting for new opportunities rather than simply managing existing accounts? If so, this could be worth a conversation. We are working with a growing technology business looking to appoint a commercially driven Business Development Manager to focus heavily on new business generation and revenue growth. This role is very much aimed at somebody who enjoys the front end of sales such as identifying opportunities, starting conversations, building relationships, and converting prospects into long-term clients. The company operates within the digital/content technology space, working with well-known brands and organisations This is not an account management role disguised as sales. They are specifically looking for somebody who is proactive, target-driven, and genuinely enjoys developing new business opportunities. What you will be doing: Proactively identifying and winning new business opportunities Building outbound sales strategies and generating leads through networking, LinkedIn, research, and outreach Developing relationships with prospective clients across target markets Managing the full sales process from initial conversation through to close Delivering tailored presentations and solution demonstrations Working closely with internal teams on proposals and commercial discussions Attending client meetings, networking events, and industry events Keeping Salesforce updated with accurate pipeline and forecasting information Staying aware of market trends, competitor activity, and commercial opportunities What they are looking for: Strong new business / business development experience A genuine hunter mentality with a proactive approach to sales Experience within SaaS, publishing, media, content, or technology environments Comfortable building relationships with senior stakeholders Strong communication and presentation skills Experience managing a sales pipeline and working towards revenue targets Confident using CRM systems such as Salesforce Someone commercially aware, motivated, and self-sufficient Additional information: Hybrid working - typically two days per week in the office Some travel required for meetings and events Occasional flexibility required outside standard working hours for networking/client events Flexibility may be considered for exceptional candidates
May 22, 2026
Full time
Business Development Manager - SaaS / Content Technology Ashford, Kent Salary Basic : Up to £60k OTE £100k+ Hybrid - 2 days per week in the office Are you someone who enjoys winning new business and opening doors? Have you worked within SaaS, media, publishing, or content-focused technology and understand how to build commercial relationships? Do you prefer hunting for new opportunities rather than simply managing existing accounts? If so, this could be worth a conversation. We are working with a growing technology business looking to appoint a commercially driven Business Development Manager to focus heavily on new business generation and revenue growth. This role is very much aimed at somebody who enjoys the front end of sales such as identifying opportunities, starting conversations, building relationships, and converting prospects into long-term clients. The company operates within the digital/content technology space, working with well-known brands and organisations This is not an account management role disguised as sales. They are specifically looking for somebody who is proactive, target-driven, and genuinely enjoys developing new business opportunities. What you will be doing: Proactively identifying and winning new business opportunities Building outbound sales strategies and generating leads through networking, LinkedIn, research, and outreach Developing relationships with prospective clients across target markets Managing the full sales process from initial conversation through to close Delivering tailored presentations and solution demonstrations Working closely with internal teams on proposals and commercial discussions Attending client meetings, networking events, and industry events Keeping Salesforce updated with accurate pipeline and forecasting information Staying aware of market trends, competitor activity, and commercial opportunities What they are looking for: Strong new business / business development experience A genuine hunter mentality with a proactive approach to sales Experience within SaaS, publishing, media, content, or technology environments Comfortable building relationships with senior stakeholders Strong communication and presentation skills Experience managing a sales pipeline and working towards revenue targets Confident using CRM systems such as Salesforce Someone commercially aware, motivated, and self-sufficient Additional information: Hybrid working - typically two days per week in the office Some travel required for meetings and events Occasional flexibility required outside standard working hours for networking/client events Flexibility may be considered for exceptional candidates
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
May 20, 2026
Full time
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Constant Recruitment Ltd
Newcastle Upon Tyne, Tyne And Wear
Operations & Systems Manager - Manufacturing / Garment Production Newcastle upon Tyne Salary Circa £45k Are you someone who enjoys bringing structure, systems, and operational improvements into a manufacturing environment? Do you understand garment production, fabrics, or sewn products and enjoy improving how things operate without losing quality? Are you looking for a role where you can help shape the future of a growing manufacturing business during a major period of expansion and change? We are recruiting for an Operations & Systems Manager to join a well-established and highly respected manufacturing business specialising in bespoke, high-quality textile and sewn products. The business operates within a specialist manufacturing environment where craftsmanship, precision, and quality are central to everything they do. The business has grown significantly and is now entering an exciting new phase as it centralises manufacturing operations, invests in systems and processes, and prepares for further expansion. This is not a standard "keep things ticking over" operations role. The company is looking for somebody who can help professionalise and scale the operation whilst still respecting the craftsmanship, quality, and heritage behind the products. The Opportunity This role sits at the centre of manufacturing operations and will work closely with senior leadership to improve visibility, efficiency, planning, and operational structure across the production environment. You will be joining the business during a period of major transformation including: Manufacturing consolidation Operational scaling Process improvement Systems development New premises expansion Workflow and labour tracking improvements For the right person, this role could develop significantly over time as the business continues to grow. What You Will Be Doing Reviewing and improving operational workflows across manufacturing and production Implementing better labour tracking and production visibility processes Supporting inventory, stock control, and operational systems improvements Developing and documenting operational procedures and standards Working closely with production teams to improve efficiency and consistency Supporting operational planning as the business scales Working with ERP and operational systems to improve reporting and visibility Collaborating with leadership on strategic operational projects Supporting sourcing and outsourcing activities where required Helping ensure operational improvements are implemented in a practical and people-focused way What We Are Looking For We are open to a range of manufacturing and production backgrounds, however candidates must have an understanding of garment production, sewn products, fabrics, or similar manufacturing environments. This could include backgrounds such as: Garment manufacturing Workwear production Textile manufacturing Specialist apparel Luxury or heritage manufacturing Military or ceremonial garments Technical sewn products We are particularly interested in people who combine operational thinking with a practical understanding of production environments. The ideal person will likely have experience with: Manufacturing operations Production planning Labour tracking or operational KPIs Inventory and stock systems ERP systems Process improvement Operational systems and reporting Workflow optimisation Personality and approach are equally important. The business is looking for somebody who is Detail-oriented Pragmatic Calm under pressure Organised Technically and systems minded Collaborative in approach Comfortable managing change positively within a long-standing production environment This is an interesting opportunity to join a growing specialist manufacturer at a key stage in its development where the right person can make a visible and lasting impact.
May 19, 2026
Full time
Operations & Systems Manager - Manufacturing / Garment Production Newcastle upon Tyne Salary Circa £45k Are you someone who enjoys bringing structure, systems, and operational improvements into a manufacturing environment? Do you understand garment production, fabrics, or sewn products and enjoy improving how things operate without losing quality? Are you looking for a role where you can help shape the future of a growing manufacturing business during a major period of expansion and change? We are recruiting for an Operations & Systems Manager to join a well-established and highly respected manufacturing business specialising in bespoke, high-quality textile and sewn products. The business operates within a specialist manufacturing environment where craftsmanship, precision, and quality are central to everything they do. The business has grown significantly and is now entering an exciting new phase as it centralises manufacturing operations, invests in systems and processes, and prepares for further expansion. This is not a standard "keep things ticking over" operations role. The company is looking for somebody who can help professionalise and scale the operation whilst still respecting the craftsmanship, quality, and heritage behind the products. The Opportunity This role sits at the centre of manufacturing operations and will work closely with senior leadership to improve visibility, efficiency, planning, and operational structure across the production environment. You will be joining the business during a period of major transformation including: Manufacturing consolidation Operational scaling Process improvement Systems development New premises expansion Workflow and labour tracking improvements For the right person, this role could develop significantly over time as the business continues to grow. What You Will Be Doing Reviewing and improving operational workflows across manufacturing and production Implementing better labour tracking and production visibility processes Supporting inventory, stock control, and operational systems improvements Developing and documenting operational procedures and standards Working closely with production teams to improve efficiency and consistency Supporting operational planning as the business scales Working with ERP and operational systems to improve reporting and visibility Collaborating with leadership on strategic operational projects Supporting sourcing and outsourcing activities where required Helping ensure operational improvements are implemented in a practical and people-focused way What We Are Looking For We are open to a range of manufacturing and production backgrounds, however candidates must have an understanding of garment production, sewn products, fabrics, or similar manufacturing environments. This could include backgrounds such as: Garment manufacturing Workwear production Textile manufacturing Specialist apparel Luxury or heritage manufacturing Military or ceremonial garments Technical sewn products We are particularly interested in people who combine operational thinking with a practical understanding of production environments. The ideal person will likely have experience with: Manufacturing operations Production planning Labour tracking or operational KPIs Inventory and stock systems ERP systems Process improvement Operational systems and reporting Workflow optimisation Personality and approach are equally important. The business is looking for somebody who is Detail-oriented Pragmatic Calm under pressure Organised Technically and systems minded Collaborative in approach Comfortable managing change positively within a long-standing production environment This is an interesting opportunity to join a growing specialist manufacturer at a key stage in its development where the right person can make a visible and lasting impact.
Lead Engineer - MSP (Microsoft 365 / Azure / Intune / Networking) Whitstable, Kent (Hybrid - typically 2 days from home) £50,000 - £60,000 (flexible for the right person) Do you feel ready to step into a role where you are the technical lead, not just another engineer in the team? Are you working in an MSP and enjoy the variety, but want more ownership over how things are done? Do you want to lead projects, shape standards, and be the person others turn to for technical direction? If so, this could be an exciting opportunity. We are working with a growing Managed Service Provider based in Whitstable, supporting a range of SME clients across modern workplace, infrastructure, and networking environments. They are now looking for a Lead Engineer to become the technical anchor of the business. This is not a service desk manager role. This is the person the team looks to when things get complex. The one setting the standard. The one owning the outcome. The Role You will take ownership of the engineering function from a technical perspective. This means being hands-on, leading from the front, and shaping how the team delivers work. You will be: Acting as the senior technical authority across the team Owning escalations and driving technical quality Leading projects end-to-end - from design through to delivery Mentoring and developing junior and mid-level engineers Taking ownership of service desk standards, ticket quality, and escalation pathways Identifying opportunities to improve and re-architect client environments Working closely with clients, including attending site when needed This is a working technical lead role not a step away from the tools. What We Are Looking For You will come from an MSP background and be comfortable owning both technical delivery and direction. Key experience includes: Strong Microsoft 365 administration (this is essential) Intune - device compliance, Autopilot, app deployment Azure - tenancy management, identity, core services Networking - routing, switching, VLANs, VPNs Firewalls (WatchGuard ideally, but not essential) Windows Server, Active Directory, Group Policy, Entra ID Solid understanding of TCP/IP, DNS, DHCP Experience leading infrastructure or cloud projects end-to-end Exposure to Teams Phone or 3CX would be highly beneficial. The Person This role suits someone who: Wants to be the senior technical voice in a smaller business Enjoys ownership and accountability, not just ticket resolution Naturally supports and mentors others Is calm, methodical, and confident with clients Has an interest in modern tooling and AI-driven ways of working Practical Requirements Full UK driving licence and access to a vehicle (essential) Able to commute to Whitstable regularly Comfortable with a hybrid model (typically 2 days working from home) What's On Offer Real ownership of the technical direction of the business A growing MSP investing in modern technologies and automation The opportunity to shape how the engineering function operates A role where your input makes a difference Salary is flexible for the right person, the focus here is on finding someone who can truly own this space.
May 19, 2026
Full time
Lead Engineer - MSP (Microsoft 365 / Azure / Intune / Networking) Whitstable, Kent (Hybrid - typically 2 days from home) £50,000 - £60,000 (flexible for the right person) Do you feel ready to step into a role where you are the technical lead, not just another engineer in the team? Are you working in an MSP and enjoy the variety, but want more ownership over how things are done? Do you want to lead projects, shape standards, and be the person others turn to for technical direction? If so, this could be an exciting opportunity. We are working with a growing Managed Service Provider based in Whitstable, supporting a range of SME clients across modern workplace, infrastructure, and networking environments. They are now looking for a Lead Engineer to become the technical anchor of the business. This is not a service desk manager role. This is the person the team looks to when things get complex. The one setting the standard. The one owning the outcome. The Role You will take ownership of the engineering function from a technical perspective. This means being hands-on, leading from the front, and shaping how the team delivers work. You will be: Acting as the senior technical authority across the team Owning escalations and driving technical quality Leading projects end-to-end - from design through to delivery Mentoring and developing junior and mid-level engineers Taking ownership of service desk standards, ticket quality, and escalation pathways Identifying opportunities to improve and re-architect client environments Working closely with clients, including attending site when needed This is a working technical lead role not a step away from the tools. What We Are Looking For You will come from an MSP background and be comfortable owning both technical delivery and direction. Key experience includes: Strong Microsoft 365 administration (this is essential) Intune - device compliance, Autopilot, app deployment Azure - tenancy management, identity, core services Networking - routing, switching, VLANs, VPNs Firewalls (WatchGuard ideally, but not essential) Windows Server, Active Directory, Group Policy, Entra ID Solid understanding of TCP/IP, DNS, DHCP Experience leading infrastructure or cloud projects end-to-end Exposure to Teams Phone or 3CX would be highly beneficial. The Person This role suits someone who: Wants to be the senior technical voice in a smaller business Enjoys ownership and accountability, not just ticket resolution Naturally supports and mentors others Is calm, methodical, and confident with clients Has an interest in modern tooling and AI-driven ways of working Practical Requirements Full UK driving licence and access to a vehicle (essential) Able to commute to Whitstable regularly Comfortable with a hybrid model (typically 2 days working from home) What's On Offer Real ownership of the technical direction of the business A growing MSP investing in modern technologies and automation The opportunity to shape how the engineering function operates A role where your input makes a difference Salary is flexible for the right person, the focus here is on finding someone who can truly own this space.
Customer Success Manager (SaaS / Publishing) Ashford (Hybrid 2 days in office) £40k - £45k + commission Do you enjoy building long-term client relationships but also want to play a more hands-on role in delivering outcomes? Have you worked in SaaS, publishing, or a digital product environment where client success goes beyond just check-ins? Are you naturally organised, able to manage multiple moving parts, and confident keeping both clients and internal teams on the same page? We are working with a growing digital technology company that supports leading brands in the publishing and content space, and they are looking for a Customer Success Manager to join their team. This is about owning the success of your clients ensuring they are getting value from the platform, projects are delivered smoothly, and relationships continue to grow. You will act as the bridge between the client and the internal teams, combining relationship management with strong coordination and delivery skills. The Role You will take ownership of a portfolio of key clients, ensuring they are supported, engaged, and achieving the outcomes they expect. This will include: Acting as the main point of contact for your clients, building strong, trusted relationships Understanding client goals and ensuring the platform and services align with their needs Leading regular client meetings, updates, and reviews Managing renewals and identifying opportunities for growth or expansion Coordinating internally with support, product, and development teams to ensure smooth delivery Tracking client requests, support tickets, and ongoing workstreams to ensure nothing is missed Keeping projects moving, ensuring timelines, actions, and expectations are clear on both sides Feeding back client insight to the Product team to influence future development Taking real ownership of client satisfaction, retention, and overall success What we are looking for 2 5 years experience in Customer Success, Account Management, or similar client-facing role Background in SaaS, publishing, media, or digital platforms is highly desirable Strong communication skills and comfortable working with high-value clients Highly organised, with the ability to manage multiple clients, tasks, and priorities Experience coordinating projects or working alongside delivery / technical teams A proactive mindset. Someone who takes ownership rather than waits to be asked Commercial awareness, able to spot opportunities to grow accounts This is a role where you will have visibility and impact. Working closely with both clients and internal teams to ensure everything runs smoothly and delivers value. If you enjoy being at the centre of things, building relationships, solving problems, and making sure things happen then this will suit you well.
May 11, 2026
Full time
Customer Success Manager (SaaS / Publishing) Ashford (Hybrid 2 days in office) £40k - £45k + commission Do you enjoy building long-term client relationships but also want to play a more hands-on role in delivering outcomes? Have you worked in SaaS, publishing, or a digital product environment where client success goes beyond just check-ins? Are you naturally organised, able to manage multiple moving parts, and confident keeping both clients and internal teams on the same page? We are working with a growing digital technology company that supports leading brands in the publishing and content space, and they are looking for a Customer Success Manager to join their team. This is about owning the success of your clients ensuring they are getting value from the platform, projects are delivered smoothly, and relationships continue to grow. You will act as the bridge between the client and the internal teams, combining relationship management with strong coordination and delivery skills. The Role You will take ownership of a portfolio of key clients, ensuring they are supported, engaged, and achieving the outcomes they expect. This will include: Acting as the main point of contact for your clients, building strong, trusted relationships Understanding client goals and ensuring the platform and services align with their needs Leading regular client meetings, updates, and reviews Managing renewals and identifying opportunities for growth or expansion Coordinating internally with support, product, and development teams to ensure smooth delivery Tracking client requests, support tickets, and ongoing workstreams to ensure nothing is missed Keeping projects moving, ensuring timelines, actions, and expectations are clear on both sides Feeding back client insight to the Product team to influence future development Taking real ownership of client satisfaction, retention, and overall success What we are looking for 2 5 years experience in Customer Success, Account Management, or similar client-facing role Background in SaaS, publishing, media, or digital platforms is highly desirable Strong communication skills and comfortable working with high-value clients Highly organised, with the ability to manage multiple clients, tasks, and priorities Experience coordinating projects or working alongside delivery / technical teams A proactive mindset. Someone who takes ownership rather than waits to be asked Commercial awareness, able to spot opportunities to grow accounts This is a role where you will have visibility and impact. Working closely with both clients and internal teams to ensure everything runs smoothly and delivers value. If you enjoy being at the centre of things, building relationships, solving problems, and making sure things happen then this will suit you well.
1st / 2nd Line Support Engineer Ashford, Kent - Office-based Up to £32,000 DOE Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step. We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development. The Opportunity You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression. What You Will Be Doing Acting as a key point of contact for incoming support tickets Providing remote 1st and 2nd line support to clients Troubleshooting Microsoft 365 and Windows desktop issues Managing Active Directory tasks (users, permissions, group policy) Supporting endpoint and Intune-related queries Investigating basic networking issues (DNS, DHCP, TCP/IP) Escalating more complex issues to senior engineers Maintaining accurate ticket updates and documentation Occasionally attending client sites (if at 2nd line level) Technologies You Will Work With Experience in some of the following is beneficial: Windows desktop environments Microsoft 365 (Exchange, Teams, SharePoint) Active Directory Intune / endpoint management Basic networking (DNS, DHCP, TCP/IP) Helpdesk / ticketing systems Printers and end-user hardware You do not need everything solid fundamentals and the right attitude matter most. What We Are Looking For Experience in a 1st Line or 2nd Line IT support role MSP experience is highly desirable Strong customer service and communication skills Good troubleshooting mindset Organised and comfortable managing tickets Full driving licence beneficial (not essential at 1st line level) Why Join? Supportive MSP environment with real progression Exposure to a broad client base and modern tech stack Clear pathway into 2nd Line and beyond Structured team with strong knowledge sharing Up to £32k depending on experience If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
May 03, 2026
Full time
1st / 2nd Line Support Engineer Ashford, Kent - Office-based Up to £32,000 DOE Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step. We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development. The Opportunity You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression. What You Will Be Doing Acting as a key point of contact for incoming support tickets Providing remote 1st and 2nd line support to clients Troubleshooting Microsoft 365 and Windows desktop issues Managing Active Directory tasks (users, permissions, group policy) Supporting endpoint and Intune-related queries Investigating basic networking issues (DNS, DHCP, TCP/IP) Escalating more complex issues to senior engineers Maintaining accurate ticket updates and documentation Occasionally attending client sites (if at 2nd line level) Technologies You Will Work With Experience in some of the following is beneficial: Windows desktop environments Microsoft 365 (Exchange, Teams, SharePoint) Active Directory Intune / endpoint management Basic networking (DNS, DHCP, TCP/IP) Helpdesk / ticketing systems Printers and end-user hardware You do not need everything solid fundamentals and the right attitude matter most. What We Are Looking For Experience in a 1st Line or 2nd Line IT support role MSP experience is highly desirable Strong customer service and communication skills Good troubleshooting mindset Organised and comfortable managing tickets Full driving licence beneficial (not essential at 1st line level) Why Join? Supportive MSP environment with real progression Exposure to a broad client base and modern tech stack Clear pathway into 2nd Line and beyond Structured team with strong knowledge sharing Up to £32k depending on experience If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
