Onward

About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Accrington/Blackburn area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £43,900 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are currently recruiting for a Compliance Officer Domestic Heating and Hot Water to join our team on a 12 month fixed term contract to provide maternity cover. This is a Hybrid role, with office based working on Mondays and Tuesdays in Accrington and the option to work from home for the remainder of the week. The purpose of this role is to deliver effective management of Gas Safety and heating compliance across the Onward and CPS portfolios in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties and to provide technical support for all associated workstreams to all Onward departments. Key Responsibilities Servicing, Testing and Inspection Ensure that all domestic Gas and other heating servicing, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose and that the records and certification is appropriately recorded, validated and current. Contract Management Ensure effective management and administration of domestic heating contracts, set and deliver performance standards, monitor progress and resolve issues, financial control including setting and monitoring of relevant budgets. Data Management Ensure up to date information relating to relevant statutory and Onward heating and hot water Compliance risks including ensuring the operation and development of appropriate data management systems accurately recording all testing, inspection, and remedial works. Performance Measurement Support the development and application of associated strategy and policy and translate strategy, policy and procedures relating to Domestic Gas and other heating and hot water into objectives, KPIs, management information, and assist in production of report to Boards and Committees. Collaborative Working Provide support and guidance to Onward in the development of Landlord Compliance risk reduction strategy and procurement strategy, lead on procurement and investment that mitigates risk and work closely with all departments in relation to compliance safety across relevant workstreams. Health and Safety Take overall health and safety responsibility and compliance with legislative requirements for all investment activities within the region, to include delivery of a comprehensive programme of training in relation to domestic gas and other domestic heating and hot water. Skills and Experience Essential Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Track record of managing Gas or other compliance safety and maintenance programmes. Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance Excellent communication skills (written and verbal). Knowledge of construction procurement routes, contracts and their effective administration, commercial understanding of value for money drivers in construction. Knowledge and understanding of the requirements of Construction (Design and Management) Regulations 2015. Knowledge and awareness of related housing regulations/ law. Experience of interpreting complex data and using it to monitor performance through regular reporting and inform decisions. Desirable IT skills - Microsoft office to Intermediate level. Financial monitoring and budgeting experience for a similar activity function. Qualifications Relevant qualification or working to: Level 4 VRQ in Gas Safety Management in Social Housing or similar About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £40,650 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are looking for a Compliance Information Specialist - Fire Safety to join our Landlord Compliance and Delivery team. The successful candidate will be based at our Merseyside office and a full UK driving licence and access to your own car is required. The Purpose of the role is to support the Fire Safety team to ensure records of compliance related work undertaken are comprehensive, accurate and up to date, including detailed scope of work to be undertaken. Ensure payment for work done by Contractors and support the effective monitoring of performance and expenditure. Responsibilities Skills/Experience Data Management Support the Fire Safety manger to ensure accurate up to date records of proposed/completed planned and maintenance works in relation to Fire Safety are maintained, current, suitable for asset management and finance purposes and in accordance with policies and procedures. Certification and Remedial Actions Ensure that certificates and reports from related works are recorded, checked, in line with policies and procedures and that non compliances and additional/remedial work are identified to the relevant colleague. Report Validation Assist in the production and validation of reports and analysis on the delivery of work programmes relating to Landlord Compliance activities. Information Analysis Assist the Fire Safety Manager to analyse information relating to related programmes to support and enhance the delivery of fire safety programmes, the performance of the service and the development of the Fire safety strategy and management plans. Performance Information Assist the development and implementation of a comprehensive performance framework covering all aspects of compliance related works in conjunction with other colleagues. System Administration Assist the Fire Safety manager to ensure effective management of systems for delivery of compliance works, administration of systems to ensure the creation of work orders, budgets, payments etc. as required to support compliance related works teams. Internal and External Audit Support Provide accurate, up to date and concise information for internal and external audits as and when required. Skills/Experience Essential: Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Knowledge and understanding of property management, maintenance, and landlord compliance. Experience of working in a customer focused environment. Ability to promote good practice within and across Onward. High quality communication skills (both written and verbal). Experience of working collaboratively with other divisions and external stakeholders. IT skills particularly experience with Microsoft Word, Excel, housing Asset Management Systems and database systems. Excellent communication skills (written and verbal). Experience of performance management of planned work and the information needed to support their delivery. A demonstrable methodical approach to work, with sound organisational skills, within a team environment but also an ability to work on your own. A Full UK Driving Licence and access to your own car. Desirable: Knowledge of core Housing Systems, Business Planning and Asset Management systems. Knowledge of IT with regard to database systems, core Housing Management, Finance and Asset Management systems. Qualifications Essential: Educated to GCSE standard or equivalent qualification/ experience. Desirable or working to : Level 4 VRQ or equivalent Award in Asset and Building Compliance Awareness. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role We offer a competitive salary of £26,250 per annum (£13.64 per hour). 37 hour per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the Role We are looking for a Property Clearance Operative on a permanent basis to join our Onward Repairs team. This role will cover the Greater Manchester area supporting our team of maintenance trades. The purpose of this role is clearance and cleaning of void properties, including maintenance of gardens and/or communal spaces associated with void properties. This will include loading items onto vehicles and driving to various locations where the items will be unloaded. Other miscellaneous works relating to properties, communal areas, and open spaces. Successful candidates will work in local teams and are not required to report to a depot each day but attend when require for team meetings and replenishment of supplies. It is essential that candidates have a valid full manual UK driving licence and experience driving a long wheel based van or tipper . Key Responsibilities Delivery To carry out clearance and cleaning work of properties vacated by tenants prior to repair or refurbishment works being undertaken. To remove items of furniture and other personal possessions for either storage or disposal. Items are to be removed from all floors including lofts and gardens, onto an appropriate vehicle or skips and to thoroughly clean the property prior to re-occupation. Undertake horticultural practices necessary for the clearance and restoration of gardens and open spaces associated with void properties. Using a variety of cleaning chemicals in compliance with COSHH regulations and associated cleaning tools including small to medium hand-held battery tools. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Skills / Experience and Qualifications Essential: Achieving high standards within time constraints. Team player. The ability to undertake DIY tasks. Experience of working in a target driven environment. Knowledge of health and safety regulations in line with HASAWA 1974. Literacy skills/ Numeracy skills. Appropriate CSCS card. A full manual UK driving license is required. Experience driving a long wheel based van or tipper Desirable: Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Asbestos awareness training. Relevant power tool and manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About The Organisation Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £31,350 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. Help Us Create a Safer Workplace We're looking for a proactive and organised Health and Safety Coordinator to join our Health and Safety team. This is an excellent opportunity for someone who is passionate about health and safety and enjoys working in a fast-paced environment where attention to detail and strong organisational skills are key. As Health and Safety Coordinator, you'll play an important role in supporting the delivery of our Health and Safety strategy. You'll help coordinate health and safety activities across the organisation, maintain essential systems and records, support incident management processes, and assist colleagues in ensuring we meet our compliance and governance obligations. This role would suit someone with strong administrative experience who is looking to develop their career in health and safety or someone with existing health and safety experience seeking a new challenge. What You'll Be Doing Compliance and Governance Support the implementation of company Health and Safety policies, procedures and initiatives. Maintain and update Health and Safety management systems, documentation and records. Ensure Health and Safety information is accurate, accessible and up to date. Risk Management Support Health and Safety Business Partners in coordinating risk assessments, ensuring they are completed, reviewed and stored appropriately. Assist with the implementation of new incident management processes. Monitor and track actions arising from audits, inspections and investigations. Support the timely completion of corrective actions. Incident Management Assist in recording, triaging and monitoring workplace incidents, near misses and hazards. Allocate incidents to the appropriate Health and Safety Business Partner and relevant manager for investigation. Track actions arising from incidents and investigations through to completion. Produce basic incident data analysis and trend reports to help identify areas for improvement. Administration and Coordination Maintain Health and Safety databases, logs and registers. Manage the Health and Safety inbox and respond to queries as appropriate. Provide administrative support for Health and Safety meetings, committees and working groups, including minute taking and action tracking. Support the preparation of reports, presentations and meeting papers. What we're looking for Essential skills, knowledge, experience and potential Strong organisational and administrative skills. Excellent attention to detail and accuracy. Strong communication and interpersonal skills. Ability to take initiative and effectively manage competing priorities. Proficient IT skills, including Microsoft Word and Excel. Experience of taking minutes and supporting meetings. A genuine interest in and passion for Health and Safety. A full UK driving license is required for this role. Willingness to travel between sites when required. Desirable Skills and Experience Experience working within a Health and Safety function or team. Experience using Housing Management Systems and/or Health and Safety Management Systems. Experience producing reports and analysing data trends. Qualifications Essential GCSE (or equivalent) in English and Mathematics. Desirable Introduction-level Health and Safety qualification or training (such as IOSH Working Safely) or working towards a recognised Health and Safety qualification. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside/Wirral area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £37,250 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are looking for a Communal Spaces Specialist to join our neighbourhoods team on a permanent basis . The purpose of the role is to inspect all general needs communal buildings and carry out any customer related compliance activities. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. Re sponsibilities Compliance Carry out communal inspections on all general needs buildings. Ensuring they are free from goods, report any health and safety hazards and repairs. Work co-operatively with customers and colleagues, to take all reasonable steps to ensure the safety of shared spaces and enforce the tenancy agreement where appropriate. Carry out customer related compliance activities which fall into the remit of the Neighbourhood team. Neighbourhood Improvements Support the identification and delivery of any improvements which are needed in communal spaces. Develop strong relationship with internal teams and customers to improve the look and feel of schemes. Engage with the budget setting process to identify budget requirements Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills/Experience Essential: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Experience of delivering on site projects and improvements Good understanding of Health and Safety Hazards and Building Safety Good understanding of the social, economic and political context in the neighbourhoods in which we operate Competent IT skills, including intermediate proficiency in Microsoft Office A Full UK Driving Licence and access to your own car Occasional working outside regular office hours and ability to work across Onwards Geography if required Qualifications Essential: Educated to GCSE standard or equivalent qualification/ experience Desirable: Relevant professional qualification e.g. CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £7,081.08 (Equivalent to £26,200 FTE). (£13.62 hourly rate) 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role: We are looking for a Part time Static Cleaning Operative on a permanent basis in our Merseyside area. This is a part-time position working 10 hours per week , with a typical schedule of 10:00am to 12:00pm, Monday to Friday . Candidates must be flexible, as occasional adjustments to these hours may be required to meet business needs. There may also be occasions where out-of-hours working is required, and flexibility to accommodate this is essential. This role also requires mobile working. The purpose of the role is to provide high standards of cleanliness of scheme communal areas / communal properties by cleaning to agreed standards. Cleaning General cleaning duties at locations to include sheltered /supported/ specialist living schemes, blocks of flats, communal areas/communal properties, in accordance with the operational cleaning specification and quality assurance work schedules. This will include a range of duties including, vacuuming, mopping, wiping, dusting, cleaning internal window frames and sills, emptying of communal bins and bin areas, etc, ensuring areas being cleaned are safe and appropriately signed off. Carry out ad hoc cleaning tasks as and when required. Use of internal software to complete work records. Responsible for removing discarded syringes and needles and cleaning hazardous substances when identified or reported, only when trained to do the task. Responsibility to order and restock cleaning supplies and sundries as and when required. Health & Safety /Compliance checks/ Minor maintenance Handling and use of cleaning materials in accordance with COSHH regulations ensuring appropriate personal protective equipment (PPE) is always worn. Undertake appropriate H&S and compliance checks, such as water flushing and water temperature checks, carry out fire alarm testing, as identified within your dedicated work schedules. Where required, carry out daily van and equipment checks inline with health & safety safe systems of work. Report repairs and carry out minor maintenance tasks such as changing light bulbs when required. Attend appropriate training courses/seminars as requested. Skills/Experience Ability to work on own initiative or as part of a team, acting on instruction as required. Experience of delivering cleaning services to a variety of customers. Able to use different cleaning methods and equipment, for example mopping,dusting, wiping and buffing. Able to follow procedures to meet high standards with the ability to prioritise tasks to complete them on time. Be willing to cover and work in various areas within an agreed parameter covering different duties as requested. Previous experience in a similar role. Excellent customer service skills. Good communication skills - written and verbal. The ability to follow procedures and provide performance data of operations. Desirable Use of electronic equipment e.g. - Smart Phone/Ipad. Qualifications Essential Knowledge of hygiene regulations Knowledge of COSSH regulations. Desirable Hygiene Certificate BICS About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role We offer a competitive salary of £26,200 per annum . 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are looking for a C leaning Operative to be working across Handforth / Macclesfield / Stockport / Wilmslow. You may also be required to work out of hours occasionally when required. A full UK driving license is required for this role. The purpose of the role is to provide high standards of cleanliness of scheme communal areas / communal properties by cleaning to agreed standards. Responsibilities Cleaning General cleaning duties at locations to include sheltered /supported/ specialist living schemes, blocks of flats, communal areas/communal properties, in accordance with the operational cleaning specification and quality assurance work schedules. This will include a range of duties including, vacuuming, mopping, wiping, dusting, cleaning internal windows /frames and sills, emptying of communal bins and bin areas, etc, ensuring areas being cleaned are safe and appropriately signed off. Carry out ad hoc cleaning tasks as and when required. Use of internal software to complete work records. Responsible for removing discarded syringes and needles and cleaning hazardous substances when identified or reported, only when trained to do the task. Responsibility to order and restock cleaning supplies and sundries as and when required. Health & Safety /Compliance checks/ Minor maintenance Handling and use of cleaning materials in accordance with COSHH regulations ensuring appropriate personal protective equipment (PPE) is always worn. Undertake appropriate H&S and compliance checks, such as water flushing and water temperature checks, carry out fire alarm testing, as identified within your dedicated work schedules. Where required, carry out daily van and equipment checks inline with health & safety safe systems of work. Report repairs and carry out minor maintenance tasks such as changing light bulbs when required. Attend appropriate training courses/seminars as requested. What we require? Essential: Experience of delivering cleaning services to a variety of customers. Ability to work on own initiative or as part of a team, acting on instruction as required. Able to use different cleaning methods and equipment, for example, mopping, dusting, wiping, and buffing. Able to follow procedures to meet high standards with the ability to prioritise tasks to complete them on time. Be willing to cover and work in various areas within and covering different duties as requested. Previous experience in a similar role. Good customer service skills. Good communication skills - written and verbal. The ability to follow procedures and provide performance data of operations. Desirable: Use of electronic equipment e.g., Smart phone/iPad Experience of carrying out facilities checks such as Water testing and Alarm testing. Qualifications Essential: Knowledge of hygiene regulations. Knowledge of COSSH regulations. Desirable: Hygiene certificate. BICS About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £29,400 per annum- (£15.28 per hour) 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent and 12 month fixed term basis . The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool. Key Responsibilities Data entry and Administration Enter data into Onwards Asset Management systems ensuring good standards of data quality. Complete, issue and administer electronic contract set up and standard contract documentation for various projects. Raise works orders and update project details on the Asset Management systems. Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently. Extract standard reports and produce ad-hoc reports as required. Provide support and advice to others in the team as an advanced user of the Asset Management systems. Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system. Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc. Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process. Monitor contractor performance and customer satisfaction. Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments. Follow and Implement action plans to address budget variances. Ensure that delegated authorities are adhered to. Skills and Experience Essential Experience of Delivering Customer Service Experience of Partnership Working Experience of working as part of a Team IT Skills - Microsoft Office to Intermediate Level Experience of following set policies and processes. Desirable Knowledge and Awareness of related housing regulations/Law Understanding of budgetary controls Knowledge of Sub Contractor and Repairs Service. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £54,400 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are currently recruiting for a Senior Financial Accountant - Assets to join our Finance team on a permanent basis. The purpose of this role is to support the provision of financial accounting services including monthly management reporting, performance reports, internal control compliance and statutory reports in line with relevant accounting and sector standards. To ensure the correct treatment of the Group's capital expenditure, including components accounting, housing properties, land, other fixed assets and disposals, including Shared Ownership, Right to Buy and Right to Acquire. Responsibilities: Fixed asset register Responsible for the maintenance and accuracy of the fixed asset register. Ensuring the necessary controls are in place to ensure correct classification of asset and useful economic life. Ensuring the depreciation of the Group and its members, to facilitate good quality and accurate statutory and regulatory reporting outputs. Accounting Support the preparation of the annual financial accounts for group and subsidiary legal entities including consolidation and preparation of statutory disclosures required under applicable accounting standards. Liaise with external and internal auditors to provide information and resolution to queries and put in place improvements based on recommendations. Reporting Support the coordination and production of the month end accounts, prepare control account reconciliations and analysis, ensure all reporting is delivered within agreed group time scales. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Collaboration Work in collaboration with finance colleagues to develop and maintain effective processes and reporting through systems. Encourage a culture of cross team collaboration; support workplace mentoring for finance team members wanting to progress. Required as and when necessary to support areas of the finance team at peak times or on major projects. Process improvement Drive continual process improvement to deliver financial control and assurance across the group. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Skills / Experiences Essential: • Experience of working in an asset focussed accounting role. • Experience of people management and development. • Strong verbal and written communication skills. • Ability to plan and prioritise workload. • Able to work at all levels within the company. • Experience of developing and maintaining relationships with internal and external stakeholders. • Good knowledge of various accounting software packages. • A Full UK Driving Licence and access to your own car. Desirable: • Experience of working in the housing sector. • Demonstrate good technical understanding asset accounting and capitalisation. • Ability to work with fixed asset software. • Experience of working in a financial accounting role. • Experience of year end process and working with external auditors. Qualifications Essential: • Full/Part or working towards qualification with a recognised accounting body (ACCA, CIMA, ACA) or relevant professional experience. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £26,200 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are looking for a C leaning Operative to be working across multiple sites in Greater Manchester and cleaning communal areas. You may also be required to work out of hours occasionally when required. A full UK driving license is required for this role. The purpose of the role is to provide high standards of cleanliness of scheme communal areas / communal properties by cleaning to agreed standards. Responsibilities Cleaning General cleaning duties at locations to include sheltered /supported/ specialist living schemes, blocks of flats, communal areas/communal properties, in accordance with the operational cleaning specification and quality assurance work schedules. This will include a range of duties including, vacuuming, mopping, wiping, dusting, cleaning internal windows /frames and sills, emptying of communal bins and bin areas, etc, ensuring areas being cleaned are safe and appropriately signed off. Carry out ad hoc cleaning tasks as and when required. Use of internal software to complete work records. Responsible for removing discarded syringes and needles and cleaning hazardous substances when identified or reported, only when trained to do the task. Responsibility to order and restock cleaning supplies and sundries as and when required. Health & Safety /Compliance checks/ Minor maintenance Handling and use of cleaning materials in accordance with COSHH regulations ensuring appropriate personal protective equipment (PPE) is always worn. Undertake appropriate H&S and compliance checks, such as water flushing and water temperature checks, carry out fire alarm testing, as identified within your dedicated work schedules. Where required, carry out daily van and equipment checks inline with health & safety safe systems of work. Report repairs and carry out minor maintenance tasks such as changing light bulbs when required. Attend appropriate training courses/seminars as requested. What we require? Essential: Experience of delivering cleaning services to a variety of customers. Ability to work on own initiative or as part of a team, acting on instruction as required. Able to use different cleaning methods and equipment, for example, mopping, dusting, wiping, and buffing. Able to follow procedures to meet high standards with the ability to prioritise tasks to complete them on time. Be willing to cover and work in various areas within and covering different duties as requested. Previous experience in a similar role. Good customer service skills. Good communication skills - written and verbal. The ability to follow procedures and provide performance data of operations. Desirable: Use of electronic equipment e.g., Smart phone/iPad Experience of carrying out facilities checks such as Water testing and Alarm testing. Qualifications Essential: Knowledge of hygiene regulations. Knowledge of COSSH regulations. Desirable: Hygiene certificate. BICS About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £35,300 per annum (£18.10 hourly). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We're looking for a Joiner to join our growing Onward Repairs team. This is a fantastic opportunity to be part of a dynamic and expanding business, delivering high-quality property maintenance services. The role involves carrying out a variety of repair and maintenance tasks-primarily within customers' homes, but also across void properties as required. Key Responsibilities The purpose of the role is to deliver property maintenance services in line with all group standards and key performance indicators and ensuring high standards at all times, observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, most especially voids and for other clients as required. A full UK driving license is essential for this role. Delivery In line with Onwards specification or approved best practice assess, coordinate and undertake the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively organise workload to ensure the delivery of an efficient and effective service at all times. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. • Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required including access details, materials used, job progression and follow on information. Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Skills/Experience Essential: Sound knowledge of building construction, components, building trades and applicable building regulations. Experience of working in a customer focused service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. Desirable: Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications Essential: Minimum of L2 NVQ or equivalent qualification in Joinery and relevant experience. Appropriate CSCS card. Desirable: Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool training. Manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. The role involves participation in an ' out of hours' standby service on a rota basis as required, which includes evenings and weekend work. This is in addition to the contractual hours for which you will receive additional pay and compensation, details of which will be discussed at the interview. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us £35,300 per annum with opportunity for additional earnings through participation in our 'out of hours' standby service on a rota basis Multi skilled allowance of up to £750 per annum when accredited as multi skilled in tiling, plastering, or plumbing, subject to conditions. Van (for business use, including home to work) and power tools provided. Fuel Card for business use. 32 days annual leave plus bank holidays Opportunity to further increase annual leave with service or though the holiday purchase scheme. Additional earnings through participation in an 'out of hours' standby service on a rota basis Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health scheme with financial benefits with options to extend to your family. Paid leave for absence including sickness, maternity, paternity and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Internal Award Scheme Discounts for household items and gym memberships Grow your skills through support to develop your career. We're growing our Onward Repairs team and investing in our in-house service to deliver excellent repairs and maintenance across the Wirral and Runcorn . As a Plumber, you'll play an important role in maintaining and improving our customers' homes, carrying out a wide range of repairs and maintenance work to a high standard. This is an exciting opportunity to join a supportive, skilled and expanding team, helping to provide safe, secure and well-maintained homes while delivering an excellent customer experience. You'll be part of a team that takes pride in delivering quality workmanship, achieving first-time fixes wherever possible, and making a positive difference to our customers and communities every day. The purpose of the role is to deliver property maintenance services, undertaking repair activities predominantly within customer's homes, but also voids and for other clients as required. Please note that a full UK driving license is required for this role. Key Responsibilities Delivery In line with Onwards specification or approved best practice assess, coordinate and undertake the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers, other stakeholders and colleagues to deliver a high quality service. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively organise workload to ensure the delivery of an efficient and effective service at all times. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs Quality Ensure all work is delivered to a high standard Records To complete jobs on PDA's and maintain other records as required including access details, materials used, job progression and follow on information. Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles Skills and experience Essential: Sound knowledge of building construction, components, building trades and applicable building regulations. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. Experience of using PDA technology (hand held/mobile working technology) to record jobs. A Full UK Driving Licence and access to your own car. Desirable: Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Qualifications Essential: Minimum of L2 NVQ or equivalent qualification in Plumbing and relevant experience. Appropriate CSCS card. Desirable Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool training. Manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About The Organisation Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £39,900 per annum . 37 hour per week 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role We're growing our Onward Repairs team and investing in our in-house service to deliver excellent repairs and maintenance across the Wirral and Runcorn . As an Electrician , you'll play an important role in maintaining and improving our customers' homes, carrying out a wide range of repairs and maintenance work to a high standard. This is an exciting opportunity to join a supportive, skilled and expanding team, helping to provide safe, secure and well-maintained homes while delivering an excellent customer experience. You'll be part of a team that takes pride in delivering quality workmanship, achieving first-time fixes wherever possible, and making a positive difference to our customers and communities every day. The purpose of the role is to deliver electrical repairs and tests in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. Please note that a full UK driving license is required for this role. Key Responsibilities Delivery In line with Onward Repairs specification or approved best practice, assess, coordinate and undertake the most cost effective repair solution ensuring value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service. Ensure adequate store of materials are available and maintained, including van based stock, in order to undertake the required repair. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required including access details, materials used, job progression and follow on information. Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Skills/Experience Essential Sound knowledge of Electrical components and fittings. Experience of carrying out Electrical servicing and repairs. Experience of working in a customer focused service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. Desirable Experience of PV and ASHP systems and working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications Essential Qualified to City & Guilds / NVQ Level 3 (recognised Electrical trade qualification). Code of Practice for Electrical Safety or similar electrical qualification for Fixed Electrical Equipment and Portable Appliance Testing regimes. Appropriate CSCS card. Qualified to 2391 (Testing & Inspection) or equivalent qualification. Desirable Hold relevant health & safety qualifications which relate to the sector. Asbestos awareness training. Relevant power tool, manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £40,650 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are currently recruiting for a Compliance Information Specialist - HVAC to join our Building Safety and Compliance team on a permanent basis. The purpose of this role is to support the HEVAC team to ensure records of compliance related work undertaken are comprehensive, accurate and up to date, including detailed scope of work to be undertaken. Ensure payment for work done by Contractors and support the effective monitoring of performance and expenditure. Data Management Support the HEVAC manger to ensure accurate up to date records of proposed/completed planned and maintenance works in relation to HEVAC are maintained, current, suitable for asset management and finance purposes and in accordance with policies and procedures. Certification and Remedial Actions Ensure that certificates and reports from related works are recorded, checked, in line with policies and procedures and that non compliances and additional/remedial work are identified to the relevant colleague. Report Validation Assist in the production and validation of reports and analysis on the delivery of work programmes relating to Landlord Compliance activities. Information Analysis Assist the HEVAC Manager to analyse information relating to related programmes to support and enhance the delivery of HEVAC programmes, the performance of the service and the development of the HEVAC management plans and strategy. Performance Information Assist the development and implementation of a comprehensive performance framework covering all aspects of compliance related works in conjunction with other colleagues. System Administration Assist the HEVAC manager to ensure effective management of systems for delivery of compliance works, administration of systems to ensure the creation of work orders, budgets, payments etc. as required to support compliance related works teams. Internal and External Audit Support Provide accurate, up to date and concise information for internal and external audits as and when required. Skills and experience Essential: Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Knowledge and understanding of property management, maintenance, and landlord compliance. Experience of working in a customer focused environment. Ability to promote good practice within and across Onward High quality communication skills (both written and verbal). Experience of working collaboratively with other divisions and external stakeholders. IT skills particularly experience with Microsoft Word, Excel, housing Asset Management Systems and database systems. Excellent communication skills (written and verbal). Experience of performance management of planned work and the information needed to support their delivery. A demonstrable methodical approach to work, with sound organisational skills, within a team environment but also an ability to work on your own. Desirable: Knowledge of core Housing Systems, Business Planning and Asset Management systems. Knowledge of IT with regard to database systems, core Housing Management, Finance and Asset Management systems. Qualifications: Essential: Educated to GCSE standard or equivalent qualifications/experience Desirable or working to one of: Level 4 VRQ or equivalent Award in Asset and Building Compliance Awareness Level 4 VRQ in Electrical Safety Management in Social Housing or Similar. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a Real Living Wage salary of £24,479 per annum . 37 hour per week 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Start Your Career in Housing with Onward Homes At Onward Homes, we're passionate about creating great places to live and supporting people to build rewarding careers. That's why we've developed our Housing Apprenticeship Programme - a unique opportunity to gain hands-on experience, professional qualifications, and real insight into one of the UK's most important sectors. Housing is about much more than homes. It's about supporting communities, improving lives, and delivering services that make a real difference every day. Through this apprenticeship, you'll develop a broad understanding of social housing while building the knowledge, skills and experience needed for a successful long-term career. Over the 24-month programme, you'll start your journey with an initial six-month placement in our Accrington Contact Centre. This will give you a fantastic foundation in customer service, helping you understand our customers, our services and how different teams across the organisation work together. Following this, you'll complete a series of structured placements across several departments, gaining exposure to different areas of the business. These placements could be based at any of our locations across the North West, providing valuable experience and helping you discover where your interests and strengths lie. Job specific requirements To get the most from this opportunity, you'll need to be: Passionate about helping people and making a difference in local communities. Keen to learn, develop new skills and work towards a professional qualification. Comfortable working with a variety of people and delivering excellent customer service. Flexible and adaptable, with the ability to work across different teams and locations. Organised and motivated, with a positive attitude and strong communication skills. Able to travel independently across the North West as part of your department rotations. In possession of a full UK driving licence and access to a vehicle, as some placements will require travel between Onward locations (Accrington, Liverpool, Didsbury). This is more than an apprenticeship - it's the chance to build a career with a purpose and gain experience across one of the largest housing providers in the North West. Job Responsibilities Learning & Development Participate in structured rotations across Onward, complete structured training modules and professional qualifications. Shadow frontline teams to understand key Housing and Property Management functions (i.e. Neighbourhoods, Tenancy Support, Repairs and Customer Services). Work with mentors to set goals, track progress, and build confidence. Engage in reflective practice through learning logs, presentations, and supervision sessions. Collaboration & Teamwork Build positive relationships across departments and with external partners. Communicate clearly in meetings, emails, and reports. Share learning with peers and colleagues to support a culture of continuous improvement. Customer & Community Engagement Assist with customer engagement activities - for example; surveys, community events and feedback sessions. Help manage low-risk casework ensuring customers receive timely and accurate support. Contribute to service improvement initiatives based on customer insight and data. Project & Analytical Work Support cross-departmental projects that improve efficiency, digital capability, or customer experience. Conduct research and benchmarking on sector trends, policy changes, and best practice. Compliance & Governance Support policy reviews to ensure alignment with legislation and organisational standards. Prepare reports and briefings for internal and external stakeholders. Skills/Experience Essential Strong communication skills with the ability to engage confidently with colleagues, customers, and partners. Analytical and problem-solving ability with attention to detail. Commitment to social purpose and improving outcomes for customers and communities. Adaptability and willingness to learn across different teams and environments. Basic digital literacy including Microsoft Office and data handling. Desirable: Volunteering or community experience. Knowledge of the housing sector or public services. Project experience from university, work, or extracurricular activities. Qualifications Essential: A-level education or equivalent qualification. Desirable: Degree level education or equivalent About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £33,950 per annum . 37 hour per week 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role We're growing our Onward Repairs team and investing in our in-house service to deliver excellent repairs and maintenance across the Wirral and Runcorn . As an Plasterer , you'll play an important role in maintaining and improving our customers' homes, carrying out a wide range of repairs and maintenance work to a high standard. This is an exciting opportunity to join a supportive, skilled and expanding team, helping to provide safe, secure and well-maintained homes while delivering an excellent customer experience. You'll be part of a team that takes pride in delivering quality workmanship, achieving first-time fixes wherever possible, and making a positive difference to our customers and communities every day. The purpose of the role is to Deliver property maintenance services in line with all group standards and key performance indicators. Ensuring high standard at all times, observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. Please note that a full UK driving license is required for this role. Key Responsibilities Delivery In line with Onwards specification or approved best practice assess, coordinate and undertake the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers, other stakeholders and colleagues to deliver a high quality service. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively organise workload to ensure the delivery of an efficient and effective service at all times. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required including access details, materials used, job progression and follow on information. Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Skills & Experience E ssential Sound knowledge of building construction, components, building trades and applicable building regulations. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. A Full UK Driving Licence and access to your own car. Desirable Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications E ssential Minimum of L2 NVQ or equivalent qualification in Plastering and relevant experience. Appropriate CSCS card. Desirable Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool training. Manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us We offer a competitive salary of £26,250 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are looking for a Window C leaning Operative to be working across various locations within Merseyside and the Wirral region. This a full-time role, with 37 hours required across the week. You may also be required to work out of hours occasionally when required. The purpose of the role is to working as part of a close team to deliver a wide range of internal and external property/estate cleansing services works including general cleaning both static and mobile, waste collection and planned works and window cleaning. Resulting in a consistently high-quality environment, which improves our schemes and estates to create positive spaces for customers. Responsibilities Delivery Undertake site-based window cleaning services to Onward Schemes to Onward specifications and agreed timescales. Undertake site-based window cleaning of communal areas, including cleaning internal and external glass (where required), fenestrations and plastics, with potential gutter cleaning where required on higher level Schemes using a Pure water fed pole ground system. Customer Service As a front facing ambassador for the company, act in a professional manner while upholding Onward values, aims and objectives. Be approachable and respectful to colleagues, customers and others. Quality Deliver works to a high standard consistently following specification and agreed service standards. Provide an excellent working example to others in the team including apprentices and seasonal workers. Records Ensure all works reporting and safety procedures are followed, and record keeping is both accurate and professional. Highlighting areas that need further works or repair, including potential future planned works. Health and Safety Work to the highest standards of health and safety and assist with the promotion of a positive safety-first culture. Ensure all operations are compliant with industry legislation. Work equipment Undertake routine maintenance checks of plant, equipment and machinery. Ensure the safety and security of assigned machinery and equipment is maintained. Undertake stock checks of consumables and ensure that replacements are ordered in a timely manner. What we require? Essential Previous experience in a similar role using Pure water fed pole systems of varying lengths. A Full UK Driving Licence and access to your own car. Excellent customer service skills. Good communication skills - written and verbal. The ability to demonstrate great teamwork and be responsive. The ability to follow procedures and provide performance data of operations using digital and paper reporting formats. Excellent awareness of health and safety for team, members of the public and environment. Qualifications Desirable BWCA water fed poles training. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.

About The Role What you can expect from us: We offer a competitive salary of £40,650 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are seeking to recruit a Repairs Specialist on a 12- month fixed-term contract to ensure our repairs service is delivered to our customers, our properties are well maintained and to contribute to the delivery of neighbourhood plan objectives. This role is a hybrid role, with a regular requirement to attend our neighbourhood sites across Merseyside to complete surveys and inspections and meet with customers, as well as attending our Watson office in Liverpool . Key Responsibilities Customer Service Inspect empty properties and ensure work is carried out to bring them up to a lettable standard. Respond to customer enquires relating to their home that require a face to face visit. Listen to customer views, encouraging resident involvement and make recommendations for how the organisation can respond. Deal directly with customers who experience problems with contractor performance, take personal responsibility for ensuring satisfactory resolution. Provide advice and assistance to customers to help maintain their homes, deal with condensation, fuel poverty etc. Contract Management Carry out property defect and repair inspections and appropriate diagnosis. Issue orders to contractors including prioritising, cost-coding and estimating. Ensure all work is to standard, monitoring and controlling the supervision of work in progress as well as adopting a project management approach to the management of properties requiring major works. Monitor spend against budgets, reporting any important differences and take action to keep spend within budget. Agree variations to work which are cost efficient. Ensure colleagues, contractors and customers comply with health and safety, equal opportunity and other statutory guidelines. Ensure that all contracts are specified, ordered and tendered and payments processed. Skills & Experience Required Knowledge and awareness of related housing regulations/ law. Experience of contract management and carrying out property inspections. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. IT skills - Microsoft office to Intermediate level. A Full UK Driving License and access to your own car. Qualifications Essential Educated to HNC/D Building related studies. Desirable Degree in a related field. About The Organisation About Onward Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.