At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! Benefits Here at CV-Library, we value our employees and are committed to offering the best 23 days holiday, plus bank holidays Additional day off for your birthday Holiday buy/sell scheme Life Assurance - up to 3 times your annual salary Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology Discounts as part of Medicash, gym memberships, shopping, entertainment etc. Eyecare and flu vouchers Employee Assistance Program and Mental Health First Aiders Pension contribution up to 7% Ongoing training and development - face to face training sessions available throughout the year Long Service Awards The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! Responsibilities: Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products Review customer activity to offer helpful guidance and ensure they get the most from our products and services Highlight any potential upsell opportunities to the sales team Support customers through onboarding, providing basic training and direction where needed Stay aware of market trends to help deliver a strong level of customer service Handle customer queries promptly and professionally, meeting agreed KPIs Manage multiple tasks effectively while keeping the customer experience central to your work Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships What we're looking for Strong communication skills, with the ability to build positive relationships with customers and colleagues A proactive attitude and willingness to learn about our products, services and customer needs Good organisational skills, with the ability to manage multiple tasks and prioritise effectively Comfortable using technology and able to learn new systems quickly A problem-solving mindset with a focus on delivering great customer service Ability to work well both independently and as part of a team Previous customer service or administrative experience is beneficial but not essential We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Feb 04, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! Benefits Here at CV-Library, we value our employees and are committed to offering the best 23 days holiday, plus bank holidays Additional day off for your birthday Holiday buy/sell scheme Life Assurance - up to 3 times your annual salary Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology Discounts as part of Medicash, gym memberships, shopping, entertainment etc. Eyecare and flu vouchers Employee Assistance Program and Mental Health First Aiders Pension contribution up to 7% Ongoing training and development - face to face training sessions available throughout the year Long Service Awards The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! Responsibilities: Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products Review customer activity to offer helpful guidance and ensure they get the most from our products and services Highlight any potential upsell opportunities to the sales team Support customers through onboarding, providing basic training and direction where needed Stay aware of market trends to help deliver a strong level of customer service Handle customer queries promptly and professionally, meeting agreed KPIs Manage multiple tasks effectively while keeping the customer experience central to your work Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships What we're looking for Strong communication skills, with the ability to build positive relationships with customers and colleagues A proactive attitude and willingness to learn about our products, services and customer needs Good organisational skills, with the ability to manage multiple tasks and prioritise effectively Comfortable using technology and able to learn new systems quickly A problem-solving mindset with a focus on delivering great customer service Ability to work well both independently and as part of a team Previous customer service or administrative experience is beneficial but not essential We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
At Resume-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: This role will be split between UK and US working hours Location: Fleet Working Pattern: Hybrid - 3 days a week on site We now have an exciting, full-time opportunity for a New Business Account Manager who will help grow our client portfolio. This role is all about building strong relationships to retain and develop existing clients: Responsibilities: Managing and increasing sales by maintaining and developing customer accounts A data led approach to actively developing sales from existing, new and lapsed customers Growing your account base, through proactive and structured account reviews in collaboration with our Customer Success team Embrace new sales tools and software including the adoption of AI and automation Continually maximising profit through effective account management, finding new upsell opportunities, ensuring accounts are purchasing additional products Achieving individual sales targets and KPIs, managing each of your customer accounts to the agreed level Providing an excellent level of service to all customers, whether that be via phone, video call or face to face Forecasting future sales and buying patterns for all accounts to the Sales Manager Reactivating lapsed accounts to generate new business. What we're looking for The ability to identify and maximise upsell opportunities Good negotiation skills with experience speaking to key decision makers and handling objections A confident and outgoing individual with interpersonal skills Able to demonstrate good organisational qualities and able to multi-task efficiently and work in a face-paced environment Ability to work calmly, effectively and to listen whilst working to various KPIs Obtain and respond positively to feedback We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Jan 27, 2026
Full time
At Resume-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: This role will be split between UK and US working hours Location: Fleet Working Pattern: Hybrid - 3 days a week on site We now have an exciting, full-time opportunity for a New Business Account Manager who will help grow our client portfolio. This role is all about building strong relationships to retain and develop existing clients: Responsibilities: Managing and increasing sales by maintaining and developing customer accounts A data led approach to actively developing sales from existing, new and lapsed customers Growing your account base, through proactive and structured account reviews in collaboration with our Customer Success team Embrace new sales tools and software including the adoption of AI and automation Continually maximising profit through effective account management, finding new upsell opportunities, ensuring accounts are purchasing additional products Achieving individual sales targets and KPIs, managing each of your customer accounts to the agreed level Providing an excellent level of service to all customers, whether that be via phone, video call or face to face Forecasting future sales and buying patterns for all accounts to the Sales Manager Reactivating lapsed accounts to generate new business. What we're looking for The ability to identify and maximise upsell opportunities Good negotiation skills with experience speaking to key decision makers and handling objections A confident and outgoing individual with interpersonal skills Able to demonstrate good organisational qualities and able to multi-task efficiently and work in a face-paced environment Ability to work calmly, effectively and to listen whilst working to various KPIs Obtain and respond positively to feedback We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 4 days a week on site This is a fantastic opportunity for someone early on in their IT support career, with some hands-on experience in a Service Desk or desktop support environment. You'll be part of a friendly, collaborative team where you'll receive support, training, and exposure to a wide range of technologies. What you'll be doing You'll act as the first point of contact for IT support, helping colleagues resolve technical issues and ensuring a smooth day-to-day IT experience. Responsibilities: Logging, tracking, and resolving IT support requests using our Jira ticketing system Triage all incidents, coordination and supporting P1 and P2 incidents, and escalate to 2nd and 3rd line support where and when required Providing desktop and application support to users, both in person and remotely Prioritising and escalating incidents when required, following agreed processes and SLAs Supporting new starters and leavers, including laptop/PC setup, user account creation, and equipment allocation Assisting with office desk moves and basic IT installations Keeping asset records and user accounts up to date Creating and updating knowledge bade articles and support documentation Assisting with testing new software, systems and hardware Supporting IT projects and new technology deployments Explaining technical issues clearly to non-technical colleagues What we're looking for We don't expect you to know everything on day one. What matters most is a willingness to learn, a helpful attitude and a genuine interest in IT. Skills and experience: Good communication skills and a friendly, professional approach A good understanding of Microsoft Windows 365 (additional training will be provided where needed) Hands-on experience with PCs or laptops (setup, troubleshooting and physical setup) Exposure to managing Active Directory or user account management Awareness of IT security principles and best practices We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Jan 23, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 4 days a week on site This is a fantastic opportunity for someone early on in their IT support career, with some hands-on experience in a Service Desk or desktop support environment. You'll be part of a friendly, collaborative team where you'll receive support, training, and exposure to a wide range of technologies. What you'll be doing You'll act as the first point of contact for IT support, helping colleagues resolve technical issues and ensuring a smooth day-to-day IT experience. Responsibilities: Logging, tracking, and resolving IT support requests using our Jira ticketing system Triage all incidents, coordination and supporting P1 and P2 incidents, and escalate to 2nd and 3rd line support where and when required Providing desktop and application support to users, both in person and remotely Prioritising and escalating incidents when required, following agreed processes and SLAs Supporting new starters and leavers, including laptop/PC setup, user account creation, and equipment allocation Assisting with office desk moves and basic IT installations Keeping asset records and user accounts up to date Creating and updating knowledge bade articles and support documentation Assisting with testing new software, systems and hardware Supporting IT projects and new technology deployments Explaining technical issues clearly to non-technical colleagues What we're looking for We don't expect you to know everything on day one. What matters most is a willingness to learn, a helpful attitude and a genuine interest in IT. Skills and experience: Good communication skills and a friendly, professional approach A good understanding of Microsoft Windows 365 (additional training will be provided where needed) Hands-on experience with PCs or laptops (setup, troubleshooting and physical setup) Exposure to managing Active Directory or user account management Awareness of IT security principles and best practices We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are looking for a proactive and highly organised Ad Operations Lead to define, optimise and deliver marketing technology maintenance and improvements across our marketing tech stack and operations. This role is critical to optimal marketing performance and growth and acts as the critical bridge between Marketing, Product and Technology, accountable for initiatives requiring across key platforms such as the consent management platform (CMP), analytics suite, Braze, onsite banners, Google Tag Manager, Google Ad Manager (onsite banners) and CMS. You will gather clear use cases from marketing, be hands-on in delivering autonomously or liaise with dev teams to deliver in a collaborative way where required. You will work across marketing, data science, engineering and commercial teams to improve automation, enhance customer experiences, and support a growing, fast-paced organisation. This is a visible role with the opportunity to shape how marketing, data and technology evolves to support the current business KPIs and long-term business strategy. Responsibilities: Own initiatives requiring support outside the marketing team across the marketing technology product area across consent management platform (CMP), analytics suite, Braze, Google Tag Manager (onsite banners) and CMS Define and manage the roadmap for marketing technology and automation capabilities Gather, refine and document marketing requirements, creating clear use cases and estimated value to support business prioritisation. Update on progress into business wide product roadmap. Work with CRM and data teams to enhance Braze functionality, including segmentation, triggers, personalisation and cross-channel orchestration Partner closely with marketing teams to identify automation opportunities that reduce manual effort and increase speed, accuracy and efficiency Ensure strong consent management workflows aligned with regulatory requirements Improve analytics and measurement capabilities by strengthening tracking, attribution, data quality and experimentation support Hands-on implementation of changes where possible. Collaborate with engineering and data science teams where required Connect the dots between technical and commercial domains to ensure solutions solve real user problems Maintain clear stakeholder communication on progress, risks, releases and upcoming roadmap items What we're looking for 3-5+ years' experience in marketing operations, marketing technology or digital marketing execution roles. With a good level of technical understanding of marketing technology (intermediate to advanced) Hands-on experience configuring, maintaining and optimising key MarTech platforms, including: Consent Management Platforms (CMP), Analytics/Reporting tools (Ga4, Looker, Data Studio, Quick Sight etc.), Google Tag Manager/tag management systems, Braze or similar CRM/automation platforms and CMS platforms and onsite banners/personalisation tools Experience collaborating with third-party suppliers to extract maximum value from tech and tools Strong analytical skills; able to define, track and interpret performance metrics Strong understanding of tracking, attribution, pixels and data layer behaviour Able to troubleshoot and diagnose issues across marketing tools, tracking, permissions, data flows and integrations Experience building and improving marketing automation workflows, segmentation and lifecycle journeys Experience working cross-functionally with engineering, marketing, data science and commercial teams Understanding of GDPR, PECR, consent frameworks and ethical data usage Demonstrated ability to work in a fast-paced, evolving environment with competing priorities We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Jan 15, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are looking for a proactive and highly organised Ad Operations Lead to define, optimise and deliver marketing technology maintenance and improvements across our marketing tech stack and operations. This role is critical to optimal marketing performance and growth and acts as the critical bridge between Marketing, Product and Technology, accountable for initiatives requiring across key platforms such as the consent management platform (CMP), analytics suite, Braze, onsite banners, Google Tag Manager, Google Ad Manager (onsite banners) and CMS. You will gather clear use cases from marketing, be hands-on in delivering autonomously or liaise with dev teams to deliver in a collaborative way where required. You will work across marketing, data science, engineering and commercial teams to improve automation, enhance customer experiences, and support a growing, fast-paced organisation. This is a visible role with the opportunity to shape how marketing, data and technology evolves to support the current business KPIs and long-term business strategy. Responsibilities: Own initiatives requiring support outside the marketing team across the marketing technology product area across consent management platform (CMP), analytics suite, Braze, Google Tag Manager (onsite banners) and CMS Define and manage the roadmap for marketing technology and automation capabilities Gather, refine and document marketing requirements, creating clear use cases and estimated value to support business prioritisation. Update on progress into business wide product roadmap. Work with CRM and data teams to enhance Braze functionality, including segmentation, triggers, personalisation and cross-channel orchestration Partner closely with marketing teams to identify automation opportunities that reduce manual effort and increase speed, accuracy and efficiency Ensure strong consent management workflows aligned with regulatory requirements Improve analytics and measurement capabilities by strengthening tracking, attribution, data quality and experimentation support Hands-on implementation of changes where possible. Collaborate with engineering and data science teams where required Connect the dots between technical and commercial domains to ensure solutions solve real user problems Maintain clear stakeholder communication on progress, risks, releases and upcoming roadmap items What we're looking for 3-5+ years' experience in marketing operations, marketing technology or digital marketing execution roles. With a good level of technical understanding of marketing technology (intermediate to advanced) Hands-on experience configuring, maintaining and optimising key MarTech platforms, including: Consent Management Platforms (CMP), Analytics/Reporting tools (Ga4, Looker, Data Studio, Quick Sight etc.), Google Tag Manager/tag management systems, Braze or similar CRM/automation platforms and CMS platforms and onsite banners/personalisation tools Experience collaborating with third-party suppliers to extract maximum value from tech and tools Strong analytical skills; able to define, track and interpret performance metrics Strong understanding of tracking, attribution, pixels and data layer behaviour Able to troubleshoot and diagnose issues across marketing tools, tracking, permissions, data flows and integrations Experience building and improving marketing automation workflows, segmentation and lifecycle journeys Experience working cross-functionally with engineering, marketing, data science and commercial teams Understanding of GDPR, PECR, consent frameworks and ethical data usage Demonstrated ability to work in a fast-paced, evolving environment with competing priorities We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
