Role: Ad Agency Customer Success Company: CV Library Location: Fleet, Hampshire Work Patten: Hybrid Hours: Mon - Fri, 9.00am - 5.30pm Salary: Competitive salary CV Library, one of the UK's leading job sites, is seeking an Ad Agency Customer Success Manager to join our growing team. As an Ad Agency Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our advertising agency clients. In this role, you will be responsible for building and maintaining strong relationships with our advertising agency clients, understanding their needs, and delivering outstanding customer service. You will work closely with our sales and operations teams to manage the onboarding process, monitor campaign performance, and identify opportunities for account growth. Responsibilities: Build and maintain strong relationships with assigned advertising agency clients Act as the main point of contact for clients, providing exceptional customer service Understand client goals and objectives and develop strategies to help them achieve success Collaborate with internal teams to ensure smooth campaign implementation and execution Monitor campaign performance and provide regular updates and insights to clients Identify opportunities for account growth and drive upsell and cross-sell initiatives Requirements Prior experience in a customer success or account management role, ideally within the advertising or digital marketing industry Strong relationship building and communication skills Ability to understand client needs and deliver tailored solutions Exceptional customer service and problem-solving abilities Analytical mindset with the ability to generate insights from campaign performance data Experience working with advertising platforms, such as Google Ads or Facebook Ads, is preferred Benefits Excellent basic salary with generous bonus scheme 23 days annual leave, plus additional days for length of service and your birthday! Regular team incentives and social events including our amazing High Flyers trips. Discounts with major cinemas and retailers, family days out, and much more Life Insurance and Company Pension Employee Assistance Programme (Mental Health & Well-being support) Great culture and work environment We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. Due to the regular onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK. Find out more about CV-Library careers: (url removed)>
Aug 26, 2026
Full time
Role: Ad Agency Customer Success Company: CV Library Location: Fleet, Hampshire Work Patten: Hybrid Hours: Mon - Fri, 9.00am - 5.30pm Salary: Competitive salary CV Library, one of the UK's leading job sites, is seeking an Ad Agency Customer Success Manager to join our growing team. As an Ad Agency Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our advertising agency clients. In this role, you will be responsible for building and maintaining strong relationships with our advertising agency clients, understanding their needs, and delivering outstanding customer service. You will work closely with our sales and operations teams to manage the onboarding process, monitor campaign performance, and identify opportunities for account growth. Responsibilities: Build and maintain strong relationships with assigned advertising agency clients Act as the main point of contact for clients, providing exceptional customer service Understand client goals and objectives and develop strategies to help them achieve success Collaborate with internal teams to ensure smooth campaign implementation and execution Monitor campaign performance and provide regular updates and insights to clients Identify opportunities for account growth and drive upsell and cross-sell initiatives Requirements Prior experience in a customer success or account management role, ideally within the advertising or digital marketing industry Strong relationship building and communication skills Ability to understand client needs and deliver tailored solutions Exceptional customer service and problem-solving abilities Analytical mindset with the ability to generate insights from campaign performance data Experience working with advertising platforms, such as Google Ads or Facebook Ads, is preferred Benefits Excellent basic salary with generous bonus scheme 23 days annual leave, plus additional days for length of service and your birthday! Regular team incentives and social events including our amazing High Flyers trips. Discounts with major cinemas and retailers, family days out, and much more Life Insurance and Company Pension Employee Assistance Programme (Mental Health & Well-being support) Great culture and work environment We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. Due to the regular onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK. Find out more about CV-Library careers: (url removed)>
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet, Hampshire Working Pattern: Hybrid - 3 days a week on site We are looking for a driven and commercially minded Senior Programmatic Manager to take ownership of multi-market performance across our CPC arbitrage operations. You'll manage and optimise the flow of traffic from publishers into our job inventory via programmatic systems, with the goal of maximising profitability and meeting margin targets. This is a strategic and hands-on role, requiring excellent market knowledge, strong analytical instincts, and confidence in navigating complexity. You'll also play a key role in shaping how we evolve our arbitrage capabilities, improve automation, and scale our impact across markets. Responsibilities: Programmatic Traffic Management Manage and optimise multi-market programmatic traffic operations across publisher networks. Monitor, adjust, and allocate CPC's & budgets to maximise ROI and margin across diverse traffic sources and job inventories. Use performance data and industry knowledge to make daily decisions on bid levels, budget splits, segmentations and prioritisation across partners. Strategic Development Support in shaping strategy for arbitrage growth across markets, working with Senior Performance Director to align on goals, investment areas, and KPIs. Identify and develop new programmatic or partnership opportunities. Act as a key contributor to long-term evolution from manual to automated arbitrage models. Cross-Functional Collaboration Partner with product and engineering teams to shape feed integrations and automation tools (experience in this area is a bonus). Work closely with sales and account teams to align publisher traffic with client objectives. Collaborate with analytics and finance to report on performance and margins accurately. Leadership & Team Enablement Mentor and guide more junior team members in operations. Contribute to a culture of automation, ownership, curiosity, and proactive problem solving. What we're looking for: Ideally 4+ years in performance marketing, programmatic media buying, ad tech, or arbitrage-based business models. Strong commercial mindset and experience managing CPC budgets at scale. Proven track record of improving margin and ROI through data-led traffic optimisation. Comfortable working in environments that require judgement, rapid iteration, and navigating ambiguity. Experience working with feeds, integrations, or ad tech platforms preferred (not essential). Exposure to US job board or recruitment tech ecosystem is a plus. We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
May 08, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet, Hampshire Working Pattern: Hybrid - 3 days a week on site We are looking for a driven and commercially minded Senior Programmatic Manager to take ownership of multi-market performance across our CPC arbitrage operations. You'll manage and optimise the flow of traffic from publishers into our job inventory via programmatic systems, with the goal of maximising profitability and meeting margin targets. This is a strategic and hands-on role, requiring excellent market knowledge, strong analytical instincts, and confidence in navigating complexity. You'll also play a key role in shaping how we evolve our arbitrage capabilities, improve automation, and scale our impact across markets. Responsibilities: Programmatic Traffic Management Manage and optimise multi-market programmatic traffic operations across publisher networks. Monitor, adjust, and allocate CPC's & budgets to maximise ROI and margin across diverse traffic sources and job inventories. Use performance data and industry knowledge to make daily decisions on bid levels, budget splits, segmentations and prioritisation across partners. Strategic Development Support in shaping strategy for arbitrage growth across markets, working with Senior Performance Director to align on goals, investment areas, and KPIs. Identify and develop new programmatic or partnership opportunities. Act as a key contributor to long-term evolution from manual to automated arbitrage models. Cross-Functional Collaboration Partner with product and engineering teams to shape feed integrations and automation tools (experience in this area is a bonus). Work closely with sales and account teams to align publisher traffic with client objectives. Collaborate with analytics and finance to report on performance and margins accurately. Leadership & Team Enablement Mentor and guide more junior team members in operations. Contribute to a culture of automation, ownership, curiosity, and proactive problem solving. What we're looking for: Ideally 4+ years in performance marketing, programmatic media buying, ad tech, or arbitrage-based business models. Strong commercial mindset and experience managing CPC budgets at scale. Proven track record of improving margin and ROI through data-led traffic optimisation. Comfortable working in environments that require judgement, rapid iteration, and navigating ambiguity. Experience working with feeds, integrations, or ad tech platforms preferred (not essential). Exposure to US job board or recruitment tech ecosystem is a plus. We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Thursday 12pm-9pm, Friday 9am-6pm Location: Fleet, Hampshire Working Pattern: Hybrid - 3 days per week on site As a Customer Success Specialist, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! What your day will look like: Manage a portfolio of customers accounts, maintaining regular contact and assisting with queries about CV-Library products Review customer activity to offer helpful guidance and ensure they get the most from our products and services Highlight any potential upsell opportunities to the sales team Support customers through onboarding, providing training, support and direction where needed Driving product adoption; regularly reviewing usage and identifying ways to improve product usage Handle customer queries promptly and professionally, meeting agreed KPIs Manage multiple tasks effectively while keeping the customer experience central to your work Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships What we're looking for: Previous customer service experience in a professional, fast-paced environment, with a proven track record working towards targets or deadlines A positive attitude with the ability to have engaging conversations and to communicate with empathy, integrity and confidence Clear and effective communication skills with customers and colleagues Confident problem-solving skills and ability to resolve customer issues Data-driven and the ability to provide actionable insights to aid client performance Able to multi-task and prioritise effectively, with a high level of attention to detail IT literate, including MS office with the ability to navigate multiple systems competently, with ease We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Apr 27, 2026
Full time
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Thursday 12pm-9pm, Friday 9am-6pm Location: Fleet, Hampshire Working Pattern: Hybrid - 3 days per week on site As a Customer Success Specialist, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! What your day will look like: Manage a portfolio of customers accounts, maintaining regular contact and assisting with queries about CV-Library products Review customer activity to offer helpful guidance and ensure they get the most from our products and services Highlight any potential upsell opportunities to the sales team Support customers through onboarding, providing training, support and direction where needed Driving product adoption; regularly reviewing usage and identifying ways to improve product usage Handle customer queries promptly and professionally, meeting agreed KPIs Manage multiple tasks effectively while keeping the customer experience central to your work Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationships What we're looking for: Previous customer service experience in a professional, fast-paced environment, with a proven track record working towards targets or deadlines A positive attitude with the ability to have engaging conversations and to communicate with empathy, integrity and confidence Clear and effective communication skills with customers and colleagues Confident problem-solving skills and ability to resolve customer issues Data-driven and the ability to provide actionable insights to aid client performance Able to multi-task and prioritise effectively, with a high level of attention to detail IT literate, including MS office with the ability to navigate multiple systems competently, with ease We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
