Job Title: Sheltered Housing Development Manager Location: Newcastle-under-Lyme, Staffordshire Salary: 26,511.27 per year Job type: Full Time, Permanent. 35 hours per week Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions. The Role: We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager. Activities and Responsibilities: Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues. Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it. To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided. To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities. Maximising income from rent and service charge collection and void turnaround following company processes and procedures. Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on. Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events. To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport. To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit. Facilitate and report day to day repairs within the Undertake robust routine testing of all door entry systems and fire To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments. To maintain accurate resident and property records using the Civica CX Housing Management System. To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures. Covering for other Development Managers when colleagues are away. Sitting with residents whilst waiting for emergency services Person specification: Education and Qualifications; (Essential) Social Housing Experience (Desirable) A housing qualification Evidence of Continuous Professional Development Experience; (Essential) ICT skills which are applied in a way to provide an effective housing service Excellent written and verbal communication skills Proven experience of delivering excellent customer service (Desirable) Experience of working in the field of Independent Living/Sheltered Housing Skills, knowledge and ability: (Essential) Ability to problem solve and act as an advocate for customers Ability to plan organise & prioritise work under pressure Able to communicate complex or sensitive issues to customers in a clear and concise manner Proven ability to work independently and use own initiative in challenging situations Personal characteristics: (Essential) Ability to take responsibility of own training & self-development Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers Committed to equality and diversity Other: (Desirable) Must hold a full UK driving License and have access to own car No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above. If you like the sound of this role, we would love to hear from you. Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above. Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered
Aug 06, 2025
Full time
Job Title: Sheltered Housing Development Manager Location: Newcastle-under-Lyme, Staffordshire Salary: 26,511.27 per year Job type: Full Time, Permanent. 35 hours per week Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions. The Role: We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager. Activities and Responsibilities: Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues. Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it. To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided. To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities. Maximising income from rent and service charge collection and void turnaround following company processes and procedures. Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on. Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events. To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport. To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit. Facilitate and report day to day repairs within the Undertake robust routine testing of all door entry systems and fire To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments. To maintain accurate resident and property records using the Civica CX Housing Management System. To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures. Covering for other Development Managers when colleagues are away. Sitting with residents whilst waiting for emergency services Person specification: Education and Qualifications; (Essential) Social Housing Experience (Desirable) A housing qualification Evidence of Continuous Professional Development Experience; (Essential) ICT skills which are applied in a way to provide an effective housing service Excellent written and verbal communication skills Proven experience of delivering excellent customer service (Desirable) Experience of working in the field of Independent Living/Sheltered Housing Skills, knowledge and ability: (Essential) Ability to problem solve and act as an advocate for customers Ability to plan organise & prioritise work under pressure Able to communicate complex or sensitive issues to customers in a clear and concise manner Proven ability to work independently and use own initiative in challenging situations Personal characteristics: (Essential) Ability to take responsibility of own training & self-development Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers Committed to equality and diversity Other: (Desirable) Must hold a full UK driving License and have access to own car No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above. If you like the sound of this role, we would love to hear from you. Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above. Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered
Job Title: Governance Business Partner Location: Wirral Salary: 44,147 per annum Job type: Full Time, Permanent. All our office based staff are working flexibly with a requirement to be in the office at least two to three days per week. About us: Alpha is an award-winning specialist provider of housing for older people working across the north of England. We provide community based, sheltered housing, extra care housing and support services across 11 local authorities. Owning and managing 960 apartments let on social or affordable rents, we have an ambitious strategy for growth over the next five years. As a leader in the field of older persons' housing, Alpha is known for our top-quartile customer satisfaction ratings, financial stability, and our dedicated, high-performing team. We provide more than just homes - we create vibrant communities that support independence and quality of life for our residents. The role: We are now looking for a Governance Business Partner to join our team. This is a newly created role and is an exciting time to join Alpha as we will soon be at actively regulated by the Regulator of Social Housing due to our growth strategy. You will play a key role in supporting this process by ensuring compliance with our corporate governance framework, and support our Board and Committee activity, as we as driving compliance with regulatory standards. You will assist in embedding a culture of integrity, accountability and resident-focused decision making across Alpha. You will have experience of governance, regulatory or board support and experience of Company Secretarial work, statutory register and board meeting cycles. You will need to have knowledge of the National Housing Federation's Code of Governance or the Regulator of Social Housing regulatory requirements. You should be an excellent communicator with the ability to engage effectively with at Senior Leadership Team and Board level, you will also need to have strong organisational skills to manage competing demands and a keen eye for detail. This is a unique and career-enhancing opportunity to join a leading provider of older persons' housing, which makes a positive difference to our customers' homes, lives and communities. Extra info: Applications are welcomed from candidates of all backgrounds. Alpha Living celebrates the rich diversity of its residents and colleagues and is committed to an inclusive and empowering environment for all. Closing date: 5pm on 19thAugust 2025. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, if you are interested, please submit your application as early as possible. Please click APPLY to send your CV for this role. Candidates with the relevant experience or job titles of: Chief Governance Partner, Governance BP, Head of Governance, Governance Manager, will all be considered.
Jul 24, 2025
Full time
Job Title: Governance Business Partner Location: Wirral Salary: 44,147 per annum Job type: Full Time, Permanent. All our office based staff are working flexibly with a requirement to be in the office at least two to three days per week. About us: Alpha is an award-winning specialist provider of housing for older people working across the north of England. We provide community based, sheltered housing, extra care housing and support services across 11 local authorities. Owning and managing 960 apartments let on social or affordable rents, we have an ambitious strategy for growth over the next five years. As a leader in the field of older persons' housing, Alpha is known for our top-quartile customer satisfaction ratings, financial stability, and our dedicated, high-performing team. We provide more than just homes - we create vibrant communities that support independence and quality of life for our residents. The role: We are now looking for a Governance Business Partner to join our team. This is a newly created role and is an exciting time to join Alpha as we will soon be at actively regulated by the Regulator of Social Housing due to our growth strategy. You will play a key role in supporting this process by ensuring compliance with our corporate governance framework, and support our Board and Committee activity, as we as driving compliance with regulatory standards. You will assist in embedding a culture of integrity, accountability and resident-focused decision making across Alpha. You will have experience of governance, regulatory or board support and experience of Company Secretarial work, statutory register and board meeting cycles. You will need to have knowledge of the National Housing Federation's Code of Governance or the Regulator of Social Housing regulatory requirements. You should be an excellent communicator with the ability to engage effectively with at Senior Leadership Team and Board level, you will also need to have strong organisational skills to manage competing demands and a keen eye for detail. This is a unique and career-enhancing opportunity to join a leading provider of older persons' housing, which makes a positive difference to our customers' homes, lives and communities. Extra info: Applications are welcomed from candidates of all backgrounds. Alpha Living celebrates the rich diversity of its residents and colleagues and is committed to an inclusive and empowering environment for all. Closing date: 5pm on 19thAugust 2025. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, if you are interested, please submit your application as early as possible. Please click APPLY to send your CV for this role. Candidates with the relevant experience or job titles of: Chief Governance Partner, Governance BP, Head of Governance, Governance Manager, will all be considered.
Job Title: Sheltered Housing Development Manager Location: St Clements Court, Macclesfield Salary: 25,864.65 per year Job type: Full Time, Permanent. 35 hours per week Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions The Role: We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager. Activities and Responsibilities: Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their tenancy Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be required Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities Maximising income from rent and service charge collection and void turnaround following company processes and procedures Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on. Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit Facilitate and report day to day repairs within the Developments. Undertake robust routine testing of all door entry systems and fire alarms. To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments. To maintain accurate resident and property records using the Civica CX Housing Management System. To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures. Covering for other Development Managers when colleagues are away. Sitting with residents whilst waiting for emergency services Person specification: Education and Qualifications; (Essential) Social Housing Experience (Desirable) A housingqualification Evidence of Continuous Professional Development Experience; (Essential) ICT skills which are applied in a way to provide an effective housing service Excellent written and verbal communication skills Proven experience of delivering excellent customer service (Desirable) Experience of working in the field of Independent Living/Sheltered Housing Skills, knowledge and ability: (Essential) Ability to problem solve and act as an advocate for customers Ability to plan organise & prioritise work under pressure Able to communicate complex or sensitive issues to customers in a clear and concise manner Proven ability to work independently and use own initiative in challenging situations Personal characteristics: (Essential) Ability to take responsibility of own training & self-development Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers Committed to equality and diversity Other: (Desirable) Must hold a full UK driving License and have access to own car No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above. If you like the sound of this role, we would love to hear from you. Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above. Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered.
Jan 29, 2025
Full time
Job Title: Sheltered Housing Development Manager Location: St Clements Court, Macclesfield Salary: 25,864.65 per year Job type: Full Time, Permanent. 35 hours per week Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions The Role: We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager. Activities and Responsibilities: Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their tenancy Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be required Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities Maximising income from rent and service charge collection and void turnaround following company processes and procedures Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on. Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit Facilitate and report day to day repairs within the Developments. Undertake robust routine testing of all door entry systems and fire alarms. To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments. To maintain accurate resident and property records using the Civica CX Housing Management System. To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures. Covering for other Development Managers when colleagues are away. Sitting with residents whilst waiting for emergency services Person specification: Education and Qualifications; (Essential) Social Housing Experience (Desirable) A housingqualification Evidence of Continuous Professional Development Experience; (Essential) ICT skills which are applied in a way to provide an effective housing service Excellent written and verbal communication skills Proven experience of delivering excellent customer service (Desirable) Experience of working in the field of Independent Living/Sheltered Housing Skills, knowledge and ability: (Essential) Ability to problem solve and act as an advocate for customers Ability to plan organise & prioritise work under pressure Able to communicate complex or sensitive issues to customers in a clear and concise manner Proven ability to work independently and use own initiative in challenging situations Personal characteristics: (Essential) Ability to take responsibility of own training & self-development Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers Committed to equality and diversity Other: (Desirable) Must hold a full UK driving License and have access to own car No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above. If you like the sound of this role, we would love to hear from you. Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above. Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered.
