First Central Services

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065 - depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We are seeking a Platform Architect responsible for the overall architectural and technical direction of the Focus Platform. This role involves defining and managing the platform's vision, strategy, and roadmap, ensuring alignment with the organisation's objectives and the Enterprise Architecture. You'll collaborate across enterprise change teams to deliver a platform that maximises organisational value and efficiency, while governing the platform's health and compliance. We value flexible working arrangements, so you can choose to work remotely or from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, with occasional office visits. Core skills required: Significant experience in at least two technology solution development disciplines, such as technical or infrastructure architecture, network management, application development, middleware, database management, or cloud development. Excellent interpersonal skills including teamwork, facilitation, and negotiation. Formal architectural certification (preferred). Formal cloud certification (preferred). Good understanding of SOLID principles and design patterns. Excellent analytical and technical skills. Knowledge of cloud security best practices and compliance. Risk management abilities. Problem-solving skills with a logical approach. Strong communication and interpersonal skills. Key responsibilities: Lead the architectural definition of the Focus Platform, ensuring it meets business and technical goals. Provide technical direction to unify engineering teams, ensuring scalability, performance, and resilience. Monitor the current architecture, identify deficiencies or opportunities, and work with the Product Owner to drive necessary platform changes. Define, document, and maintain reference architecture and develop a strategy for its evolution. Support platform standards, practices, and policies. Work closely with architects, engineers, business analysts, and product owners to oversee architecture changes, ensuring system resilience, performance, and scalability in line with Enterprise Architecture. Identify critical architecture decisions and recommend changes to the Architecture Review Board. Contribute to principles, standards, and solution patterns for the Enterprise Reference Architecture. Identify opportunities for deploying new technologies and innovations to enhance the platform. Engage with senior stakeholders and the executive team, providing advisory services. Ensure compliance with company policies, standards, and regulations. Maintain department risk registers and provide relevant documentation and updates. Experience & knowledge: Leadership experience with architects and senior engineers. Experience with Azure cloud platform architecture. Expertise in C# .Net full-stack application architecture. Experience designing applications on cloud platforms, including containerization (Docker, Kubernetes) and serverless tech. Proven track record in delivering enterprise-class platforms and driving innovation. Experience managing platform vision and strategy. Familiarity with diverse technologies and processing environments. Understanding of emerging technology trends and practical applications. Experience creating and maintaining reference architecture documentation and roadmaps. Experience delivering architecture within Agile frameworks. Strong leadership skills and ability to motivate teams. Experience presenting to senior executives and technical audiences. Excellent communication skills. Insurance or financial services background preferred, but not essential. Knowledge of FCA requirements, including Consumer Duty. Skills & qualifications: Experience in multiple technology solution disciplines. Excellent interpersonal skills. Architectural and cloud certifications preferred. Understanding of SOLID principles and design patterns. Strong analytical and technical skills. Knowledge of cloud security and compliance. Risk management skills. Logical problem-solving abilities. Excellent communication skills. Behaviours: Aligns with and promotes business and technology strategies, leading communication efforts. Results-driven and pragmatic. Self-motivated and organized. Proactive and detail-oriented. Decisive and initiative-taking. Focused on driving business improvements. If you're ready for the challenge and want to join our vibrant team, we'd love to hear from you. What we offer: People-first culture with energetic, supportive workplaces. Perks include health plans, flexible holidays, electric car schemes, flexible working, and additional leave for personal needs.

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: up to £80,000 - depending on experience Department: Technology and Data We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards. Are you ready to embark on an exciting new career adventure? If you've a strong Cyber background and are looking for a new challenge we're on the hunt for a Technical Information Security Manager who'll work as part of our Information Security governance and oversight team. This technically focused role includes delivering our Information Security services (such as consultancy, assurance reviews and risk management) and providing governance and oversight across the business to effectively manage Information Security and Cyber risk. We're big on working flexibly - you'll spend most of your time working from home, with the occasional visit to the office, but of course, it's your choice - if you prefer to be in the office more - that's good with us too. We've offices located in Haywards Heath, West Sussex, Salford Quays, Manchester, and Guernsey it's your choice - or maybe you live further afield, we're happy to accept applications for remote workers! Core skills we're looking for to succeed in the role: Technical Expertise: A strong understanding and background in cyber and IT technologies and controls, as well as how they are designed and operate to manage and reduce risk. Experience in Microsoft security technologies, including endpoint and Azure. Risk and Governance: Ability to take high-level frameworks and security standards and translate them into more detailed control requirements. Act as a partner to the business and provide oversight, assurance and governance to ensure controls are effectively implemented. Security Frameworks: Understanding of security frameworks such as ISO:27001 and PCI-DSS. Strong Communication Skills: Ability to communicate effectively to colleagues at all levels, both verbally and in writing, and translate complex technical information to non-technical audiences while building strong relationships with key stakeholders. What's involved: Implement and maintain established control frameworks such as ISO27001 and PCI-DSS and other relevant security frameworks, including the creation of policies, standards, and other documentation. Lead the governance, oversight, and assurance on technical security controls and technical design on both new and existing solutions in FCG's network and application portfolio. Act as an Information Security consultant to the rest of the business and represent Information Security in key forums to ensure that technical security standards are met and adhered to. Work with stakeholders to ensure that technical security patterns, standards, and sub-standards are developed and maintained. Lead and further develop and mature our extensive Pen testing & other testing programmes. Undertake assurance reviews and assessments, including 3rd Parties, new technical solutions and processes, producing relevant recommendations and reporting. Understand the business and information risk context, proactively working with teams to develop architectures and countermeasures which mitigate risks to an acceptable level. Perform information security risk assessments for change, processes and new solutions, producing recommendations and reporting. Contribute to the running of the Information Security risk processes. Ongoing identification of emerging security threats through regular engagement with control and risk owners, coupled with external security trends, horizon scanning and analysis. Assist in developing the Information & Cyber Security maturity across the business. Contribute to and deliver appropriate security awareness activities and promote good security practice to improve Security culture across the business. Promote the benefits of a robust and secure IT environment ensuring a pragmatic approach to deliver solutions within short timeframes. Be available as part of the Information Security Incident response team when required. Produce other metrics and reporting as required. Ensure compliance with company and other relevant standards/regulations at all times. Experience & Knowledge: Extensive Information & IT Cyber Security experience. Experience of maturing extensive Pen test & other testing programmes. Proficiency in technical security controls and frameworks, including experience and proficiency in cloud security. Experience and expertise in Azure environment security, vulnerability management, and associated processes. Detailed knowledge of Information Security frameworks and standards, particularly PCI-DSS, ISO27001, and other cyber frameworks. Experience of managing Information Security in an Agile Change Environment. Proven track record of undertaking control assurance reviews against best practice standards and identifying gaps. Skills and Qualifications: Excellent communication and interpersonal skills, both verbal and written. Excellent analytical skills. Excellent organisational skills. Behaviours: Able to demonstrate governance and oversight thinking and behaviours. Willingness to continually develop and learn new Information Security and soft skills. Self-motivated and enthusiastic with the desire to meet or exceed targets. An organised and pro-active approach to Information Security. A flexible approach and positive attitude. Emphasis on attention to detail and accuracy. Strives to drive business improvements to contribute to the success of the business. This is just the start. Imagine where you could end up! The journey's yours. What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive.

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

Oyinda Oduntan Head of Operational Excellence Development Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a driven HR Advisor who's ready to jump in, make a difference, and bring fresh energy to our supportive team. In this pivotal role, you'll deliver high-quality, centralised support to our HR Business Partners, Head of HR, and teams across the busines s, playing a key role in how we manage, support, and empower our people. You'll be the trusted source for consistent and compliant HR advice, championing fair policies, effective people management, and smooth processes across the organisation with a strong record in managing ER cases (disciplinary, grievance, absence, performance). Collaboration is at the core of what we do, and your ability to engage stakeholders and work closely with colleagues will help drive positive outcomes and bring HR strategies and projects to life. Core skills we're looking for to succeed in the role: HR Expertise: You'll bring solid generalist HR experience, with a strong background in employee relations and case management. A CIPD Level 3 qualification (or higher) would be a bonus-but it's not essential. Communication & Influence : You'll have excellent written and verbal communication skills and feel confident engaging with stakeholders at all levels to build trust and drive meaningful outcomes. Organisation & Detail: You'll know how to prioritise, stay organised, and juggle multiple tasks. With a sharp eye for detail, you'll spot the small things that make a big difference. Teamwork & Initiative: You're a collaborative team player with a proactive mindset, ready to roll up your sleeves, bring the energy, and support wherever it's needed. Tech Savvy : You're comfortable using MS Office, especially Excel and PowerPoint, to present data and ideas in a clear, compelling way. You'll have experience using Workday, or another HRIS system. Problem Solving & Customer Focus: You're a logical thinker who thrives on solving challenges, and you're passionate about delivering great service with a people-first approach. We're big on flexible working. You'll primarily work from home, with one day a week in the office, either in Haywards Heath, West Sussex or Salford Quays, Manchester. Prefer more time on-site? That's totally fine too. What's involved: You'll provide centralised expert advice and guidance to managers on a wide range of employee relations matters - including disciplinary, grievance, capability, absence and occupational health referrals. Ensuring fairness and alignment with employment law and company policies. You'll deliver centralised HR support across the business pillars, maintaining consistency in approach and collaborating closely with the People Services Team, HR Business Partners at all levels and the Head of HR. You'll develop trusted relationships with stakeholders across the business to provide HR advice, support and coaching to managers on general HR queries, policies and people related matters. You'll attend and support formal hearings (disciplinary, grievance, capability) as the HR representative, ensuring due process is followed and outcomes are documented appropriately. You'll contribute to HR related projects and initiatives in line with the wider HR and People Strategies. You'll own and manage a caseload of employee relations cases, ensuring timely resolution and appropriate documentation. Provide timely updates on progress to relevant HR teams - including risks and outcomes to ensure consistency and informed decision making. You'll support organisational change activity including restructures, role design and redundancy, preparing supporting documentation and guiding managers and employees through each stage. You'll support the annual appraisal and pay review process. You'll support and advise with the family friendly policies including Maternity, Paternity, Adoption and Shared Parental Leave. You'll contribute and support the team review and continuous improvement of HR policies, procedures and templates, ensuring alignment with current legislation and best practice. You'll support recruitment activity where required, including advising on internal transfers, secondments and participating in interview processes if required. You'll prepare reports and analyse HR data to identify trends, risks and opportunities for improvement as required, escalate findings to the HR Business Partners or Head of HR as appropriate. You'll provide training and coaching to managers on HR policies and best practice people management, building confidence and capability in handling employee matters effectively as required. You'll advise on contractual variations and ensure all changes are handled in line with policy and employment law, escalating complex cases where required. You'll manage and update ER case records on Workday (HRIS) system, ensuring accuracy, confidentiality and compliance. You'll support annual audits and compliance reviews by providing accurate HR data, documentation and insights to ensure alignment with regulatory and organisational requirements. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times. You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times. Qualifications CIPD Level 3 or above, advantageous but not essential Ongoing commitment to professional development in HR and employment law. Experience Strong generalist HR experience in a centralised HR function or shared service model. Proven track record in managing ER cases (disciplinary, grievance, absence, performance). Experience supporting organisational change (e.g. restructures, redundancies). Skilled in HR project co-ordination and delivering policy/process improvements. Comfortable working with HR systems and case management tools. Confident in analysing HR data and producing insight-driven reports. Previous experience in Financial Services or regulated environments is a plus. Skills Excellent communication and stakeholder engagement skills. Strong organisation, prioritisation, and attention to detail. Collaborative team player with a proactive mindset. Confident with MS Office, especially Excel and PowerPoint. Problem-solver with a logical, customer-focused approach. Knowledge Solid understanding of UK employment law and HR policies. Understanding of how HR supports business strategy. Behaviours A strong team player with a collaborative approach. Self-motivated with a proactive, can-do attitude. Takes ownership and delivers results with minimal supervision. Adaptable and resilient in a fast-paced environment. Attention to detail and commitment to high-quality outcomes. Embraces continuous improvement and change. Aligned with company values and committed to supporting business goals. If you're passionate about people and want to make a meaningful impact, we'd love to hear from you. Apply now and help shape what comes next. What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

Overview We run on people power. Come join us. Oyinda Oduntan Head of Operational Excellence Development Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

We run on people power. Come join us. Oyinda Oduntan Head of Operational Excellence Development Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

We run on people power. Come join us. Oyinda Oduntan Head of Operational Excellence Development Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Are you a strategic procurement leader ready to make a real impact? At 1st Central, we're looking for a passionate Head of Procurement to steer our Procurement Team. You'll work alongside senior leaders to deliver against our business plan and shape our long-term strategies in line with company objectives. In this high-impact role, you'll be responsible for the design and implementation of procurement activities that offer strategic direction, deliver value for money, and elevate procurement to a truly strategic business function. You'll drive a best-in-class approach to procurement, outsourcing, across the 1st Central Group, ensuring compliance with our Group Risk Framework and championing robust savings, risk management, and regulatory practices. If you're passionate about developing and leading high-performing teams, transforming procurement capability, and building strong business partnerships-this could be your next big move. Must-have skills to be successful in this role: Strategic Leadership & Transformation Delivery - You'll bring experience in leading end-to-end procurement strategy and transformation programs that align with business objectives, delivering long-term value and operational excellence. Advanced Stakeholder Management & Influencing Skills - You're confident building strong relationships and influencing senior stakeholders across complex, regulated environments to position procurement as a strategic business partner. Category Management & Commercial Expertise - You'll use your expertise in category strategy, indirect procurement, and outsourcing to drive commercial outcomes through effective supplier management and contract negotiation. People Leadership & Team Development - You're a natural leader who will inspire, mentor, and develop a high-performing, inclusive team, while fostering a collaborative and supportive culture. What's involved: Lead the design, implementation, and ongoing management of a strategic procurement and outsourcing framework, including supplier selection, commercial negotiation, contract execution, and cost savings. Drive the Procurement and Outsourcing Strategy, aligning with corporate goals and regularly reporting progress to the FCG Executive. Develop category strategies in partnership with relevant stakeholders to ensure business needs are met and market opportunities leveraged. Leadership & Culture Lead, coach, and inspire a procurement team to become high-performing through change, providing clear direction and supporting development and wellbeing. Promote a culture of trust, collaboration, innovation, and continuous improvement aligned to the First Central Way Head a team of Procurement business partners & Procurement professionals to ensure consistent, high-quality support across the business. Provide effective business management by planning and managing budgets and evaluating performance. Oversee robust risk management, regulatory compliance, and ethical sourcing practices. Champion procurement integrity, sustainability, and ESG/DEIB commitments, working closely with the ESG Strategy Manager and Third Party Risk Management team to meet Scope 3 requirements and maintain supplier accreditation and performance. Review and manage Outsourcing, Procurement, and Supplier Management policies and ensure the business is well-versed in these requirements. Stakeholder Engagement & Business Partnership Build strong, trust-based relationships with internal stakeholders and external suppliers, ensuring SLA adherence and supplier performance. Work cross-functionally with all business pillars and Finance to align procurement strategies with the corporate strategy, streamline purchasing, and improve data and reporting. Develop effective communication mechanisms to ensure stakeholders are engaged and informed, building a strong network of support. Governance & Reporting Provide control and oversight of procurement policies, procedures, and Category Managers, regularly reporting to the FCIM Executive. Develop and maintain the Supplier Due Diligence strategy in liaison with the Group General Counsel. Facilitate the quarterly Outsourcing Committee, ensuring accurate reporting and effective meeting delivery. Deliver measurable cost reduction and performance improvement across the supply chain. Continually assess business needs and market trends to inform procurement priorities. Steer the development of learning and development initiatives to embed good procurement practices throughout the business. Ensure procurement activity contributes to strategic, sustainable, and diverse supply chain development. Data & Lifecycle Management Oversee the Supplier Management database, ensuring contract lifecycle milestones are proactively managed. Undertake regular assessments of supplier information and engage with key internal stakeholders to support informed, strategic decision-making. Experience, knowledge, skills & qualifications: Educated to degree level or holding an equivalent professional qualification; MCIPS or equivalent is desirable. Significant experience in indirect procurement, including strategic sourcing, supplier management, and contract negotiation within regulated environments. In-depth knowledge of outsourcing and the procurement of indirect business services, with a strong track record managing large, business-critical contracts. Proven success in delivering strategic procurement solutions and transformation programmes, embedding best practice, and identifying substantial savings opportunities. Ability to work effectively in complex, cross-functional environments and influence at board level to drive value and operational efficiency. Expertise in category management with experience developing and implementing category strategies across various spend areas. Experience across the full Source-to-Pay lifecycle, including use of tools and systems such as Ariba or Coupa. Skilled in supplier due diligence, contract drafting, and ensuring governance aligned to procurement strategy and regulatory frameworks. Experience in material outsourcing within FCA-regulated businesses and a strong understanding of the financial services or insurance sectors. Excellent communication, stakeholder engagement, negotiation, and relationship management skills. Strong commercial acumen, with a measured approach to decision-making and the ability to build both short-term value and long-term strategic partnerships. High level of organisation and time management, with the ability to manage multiple procurement projects concurrently. Demonstrated experience in leading, mentoring, and developing inclusive, high-performing teams while driving change and continuous improvement. Solid understanding of business operations and regulatory requirements, including FCA and Gibraltar FSC guidelines on outsourcing. Behaviours: Ambitious and driven to succeed with abundant energy and enthusiasm. A passion for delivering tangible and measurable results. Commercially focussed and results driven. Self-motivated and enthusiastic. An organised and pro-active approach. Ability to lead and influence. A flexible approach and positive attitude. Embrace, embed and incorporate the Company values. Emphasis on attention to detail and accuracy. Takes initiative to make decisions. Strives to drive business improvements to contribute to the success of the business. If you're ready to lead strategic procurement in a business where innovation, collaboration, and continuous improvement are part of everyday life, we'd love to hear from you. Apply now to join a company that values your expertise, supports your growth, and gives you the opportunity to make a real difference. Let's shape the future of procurement at 1st Central-together.

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £40,000 to £50,000 - depending on experience Department: Technology and Data We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards. Ready to take your career to the next level? Join our innovative technology and data teams as a Business Intelligence Analyst and thrive in a dynamic, fast-paced environment. Be part of our innovation journey. We're looking for a Business Intelligence Analyst to design, create and maintain reports, visualisations and dashboards that enable better use and wider consumption of First Central's data. You'll work to help develop business requirements and specify and develop reporting solutions with a focus on cloud data technologies and will be responsible for understanding the Business' requirement so that appropriate solutions can be designed and delivered. Could you fit the bill? We're big on working flexibly - you'll spend most of your time working from home, with occasional visits to the office. But of course, it's your choice - if you prefer to be in the office more - that's good with us too. We have offices located in Haywards Heath, West Sussex, Salford Quays, Manchester, and Guernsey. It's your choice - if you live further afield, we'll accept applications for remote workers! Core skills we're looking for to succeed in the role: Agile: You'll have experience working in an Agile environment. Data Reporting and Visualisation: You'll be able to demonstrate expert data reporting and visualisation using Power BI with strong Power Query and DAX skills. Large Data Sets: You'll possess experience of working with large data sets in an enterprise environment. Microsoft Data Components: You'll have strong experience in Microsoft data components including: Azure Analysis Services Databricks Azure SQL Data Warehouse (Synapse Analytics) Data Quality and Security: You'll have experience of using tools and techniques for ensuring data quality, security, validation and recovery. Analytical Skills: You possess strong analytical skills, with the ability to adopt a logical approach to solving problems. What's Involved: You'll work with other members of the Data & Analytics team to assist in the definition and development of processes and business intelligence solutions that provide secure and efficient data reporting, visualisation and analytics. You'll develop solutions that connect to a variety of on- and off-premise data sources, ensuring data is optimised to meet requirements for business and technical use cases. You'll present information for business and technical users through engaging and interactive reports and visualisations. You'll apply business and logic rules to derive new measures, new dimensions and aggregated values. You'll support relationships with the other areas of FCG to ensure that requirements can be developed. You'll ensure solutions support the architectural direction of FCG technology and use approved technical components. You'll provide analytical skills into understanding and communicating design specifications to facilitate technical development including the creation of both high-level and detailed design documentation and impact estimation. You'll fulfil the role of a subject matter expert in data reporting best practice and implement those practices. You'll work to the agreed prioritisation of requirements for development and to the agreed delivery dates against these requirements. You'll assist in the identification of root causes and fixes for major incidents where required. Core Competencies: Experience working in an Agile environment. Expert data reporting and visualisation using Power BI & strong Power Query and DAX skills. Experience of working with large data sets in an enterprise environment. Dimensional model design and implementation. Experience in Microsoft data components including: Azure Analysis Services Databricks Azure SQL Data Warehouse (Synapse Analytics) Tools and techniques for ensuring data quality, security, validation and recovery. Strong analytical skills, with the ability to adopt a logical approach to solving problems. Data exploration, cleansing and preparation. A Computer Science, Software Engineering, or related degree. Azure Certification is desirable. Experience of testing tools and performance monitoring. Understanding of the retail Insurance business. Knowledge of Data Warehousing principles. Behaviours: An organised and pro-active approach. A flexible approach and positive attitude. Emphasis on attention to detail and accuracy. Strives to drive business improvements to contribute to the success of the business. Embrace, embed and incorporate the company values. Ready to make a positive impact? Apply now and be part of something big! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here. Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more. Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe. We're passionate about it. Everyone gets a paid day off annually to volunteer. Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing. Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours. Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you.

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £89,402 - £111,752, depending on experience Department: Customer & Operations We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Head of Customer and Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating model. The role supports the PIANO team in identifying and progressing new data models to support strategic leaders in unlocking future value. The role requires intrinsic understanding of each Business Area's subject matter. This will include continuously developing awareness and knowledge of our competitors and industry trends; identifying new or upgraded technologies to support the delivery of our strategic outcomes and ambitions to become market leading. Developing the pipeline of strategic change for Customer with a view to a 36-month horizon, the HCOS will bring to life strategic options considering people, process, technology (including data and automation) and/or external solutions. Where deemed appropriate the HCOS will lead strategic initiatives, produce business cases and present option appraisals. You'll own the maintenance of the Customer roadmap and will be required to facilitate the continuous iteration between the Senior Stakeholders, SMEs and Value Stream Heads. Managing a multi-skilled team the HCOS will support the creation and maintenance of the Pillar target state roadmap. The role will report to the Customer Director and operate across the COPs pillar, collaborating with the SLT and Head of Strategic Delivery to support prioritisation and transition to target state We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders Highly analytical and structured thinker able to develop pragmatic solutions to complex problems and communicate them simply Ability to engage key stakeholders and communicate complex information simply and persuasively, driving data informed decision making and action. Ability to manage multiple projects efficiently and effectively What's involved: You'll lead the design and delivery of the Customer strategy and roadmap in alignment with the Enterprise strategy You'll own and maintain the Customer roadmap of strategic outcomes and regularly engage with the business SMEs to gain an understanding of their desired outcomes You'll work with the Heads of Value Stream to progress initiatives and support prioritisation decisions You'll manage and develop the Performance Insights and Optimisation Change leads, supporting senior leaders to identify and develop data models to unlock value across the pillars of In conjunction with the Head of Operations Value Stream and the Head of Strategic Delivery, develop the transition plan to target state You'll ensure effective communication and reporting on progress against committed delivery plans and budget(s) You'll lead strategic initiatives and value proposition analysis for the highest priority outcomes, as appropriate You'll research, develop and present option appraisals for how we improve our current core capabilities and embed new capabilities You'll ensure continued optimization of core customer platforms You'll maximise opportunities arising from contract renewals, current and new suppliers, and data insight You'll maintain and develop knowledge of Claims, Fraud and Retail Business Areas You'll maintain and develop relationships with key strategic partnerships, competitors and industry thought leaders You'll create a calendar of and be a presence at Customer industry events to represent FCG You'll support decisions on the best solutions including proposed features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset, and strategies, including supporting colleagues with their broader professional development You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times Experience and knowledge Demonstrable record of managing multi-million-pound portfolio budgets effectively, and delivering within budgetary constraints Significant understanding of Claims, Fraud and Customer business areas Understanding of Insurance businesses, the industry, and its drivers Experience of researching new markets and identifying / quantifying opportunities Strong stakeholder management experience within a fast paced, cross-functional environment Proven understanding of Project and Programme Management techniques in different change environments (Waterfall, RAD, SCRUM etc.) Proven understanding and experience in working within SAFe or other agile frameworks Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle Ability to construct a realistic and achievable business case in conjunction with business leaders and Finance Experience of engaging and managing third parties Experience of working within an FCA regulated industry, ideally within Financial Services or Insurance Demonstrable experience in strategic development with a proven ability to translate complex concepts and outcomes into actionable delivery roadmaps Demonstrable experience in strategy mobilisation, initiation, planning and management Deep and extensive understanding of change delivery and management processes and the keys to successful delivery of change Experience using tools such as MS Office / MS project / SharePoint / TFS / Gemini / Atlas / ADO is desirable Skills Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders . click apply for full job details

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £89,402 - £111,752, depending on experience Department: Customer & Operations We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Head of Customer and Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating model. The role supports the PIANO team in identifying and progressing new data models to support strategic leaders in unlocking future value. The role requires intrinsic understanding of each Business Area's subject matter. This will include continuously developing awareness and knowledge of our competitors and industry trends; identifying new or upgraded technologies to support the delivery of our strategic outcomes and ambitions to become market leading. Developing the pipeline of strategic change for Customer with a view to a 36-month horizon, the HCOS will bring to life strategic options considering people, process, technology (including data and automation) and/or external solutions. Where deemed appropriate the HCOS will lead strategic initiatives, produce business cases and present option appraisals. You'll own the maintenance of the Customer roadmap and will be required to facilitate the continuous iteration between the Senior Stakeholders, SMEs and Value Stream Heads. Managing a multi-skilled team the HCOS will support the creation and maintenance of the Pillar target state roadmap. The role will report to the Customer Director and operate across the COPs pillar, collaborating with the SLT and Head of Strategic Delivery to support prioritisation and transition to target state We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders Highly analytical and structured thinker able to develop pragmatic solutions to complex problems and communicate them simply Ability to engage key stakeholders and communicate complex information simply and persuasively, driving data informed decision making and action. Ability to manage multiple projects efficiently and effectively What's involved: You'll lead the design and delivery of the Customer strategy and roadmap in alignment with the Enterprise strategy You'll own and maintain the Customer roadmap of strategic outcomes and regularly engage with the business SMEs to gain an understanding of their desired outcomes You'll work with the Heads of Value Stream to progress initiatives and support prioritisation decisions You'll manage and develop the Performance Insights and Optimisation Change leads, supporting senior leaders to identify and develop data models to unlock value across the pillars of In conjunction with the Head of Operations Value Stream and the Head of Strategic Delivery, develop the transition plan to target state You'll ensure effective communication and reporting on progress against committed delivery plans and budget(s) You'll lead strategic initiatives and value proposition analysis for the highest priority outcomes, as appropriate You'll research, develop and present option appraisals for how we improve our current core capabilities and embed new capabilities You'll ensure continued optimization of core customer platforms You'll maximise opportunities arising from contract renewals, current and new suppliers, and data insight You'll maintain and develop knowledge of Claims, Fraud and Retail Business Areas You'll maintain and develop relationships with key strategic partnerships, competitors and industry thought leaders You'll create a calendar of and be a presence at Customer industry events to represent FCG You'll support decisions on the best solutions including proposed features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset, and strategies, including supporting colleagues with their broader professional development You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times Experience and knowledge Demonstrable record of managing multi-million-pound portfolio budgets effectively, and delivering within budgetary constraints Significant understanding of Claims, Fraud and Customer business areas Understanding of Insurance businesses, the industry, and its drivers Experience of researching new markets and identifying / quantifying opportunities Strong stakeholder management experience within a fast paced, cross-functional environment Proven understanding of Project and Programme Management techniques in different change environments (Waterfall, RAD, SCRUM etc.) Proven understanding and experience in working within SAFe or other agile frameworks Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle Ability to construct a realistic and achievable business case in conjunction with business leaders and Finance Experience of engaging and managing third parties Experience of working within an FCA regulated industry, ideally within Financial Services or Insurance Demonstrable experience in strategic development with a proven ability to translate complex concepts and outcomes into actionable delivery roadmaps Demonstrable experience in strategy mobilisation, initiation, planning and management Deep and extensive understanding of change delivery and management processes and the keys to successful delivery of change Experience using tools such as MS Office / MS project / SharePoint / TFS / Gemini / Atlas / ADO is desirable Skills Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders . click apply for full job details

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details