First Central Services

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details

Oyinda Oduntan Head of Operational Excellence Development Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: from £70,000 depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Are you a seasoned AI expert ready to take your skills to the next level? Do words like Azure OpenAI, Cognitive Services, prompt engineering, Retrieval-Augmented Generation (RAG) architectures, vector stores, and API integrations make you light up inside? If so, we want to hear from you! At 1st Central, we're on an exciting journey with AI and Generative AI - and we're looking for a Senior AI Engineer to help us shape the future. This isn't just about writing code or building models (though there'll be plenty of that too!). It's about bringing smart ideas to life and making a real impact. You'll be at the heart of our AI strategy - from initial concept and prompt design, through development and testing, to deployment, production, monitoring and continuous improvement optimising cutting-edge AI solutions across the business. One day you might be collaborating with our Data Scientists, Software Engineers and Architects on a new GenAI capability. The next, you're fine-tuning prompts or experimenting with Computer Vision and Natural Language Processing (NLP). You'll stay sharp on emerging trends in AI and push us to keep evolving and delivering state-of-the-art AI capabilities. We're big on flexibility. Our teams are spread across Salford Quays, Manchester, Haywards Heath, West Sussex and Guernsey, but most of us work from home most of the time. We think collaboration is pretty great though, so we like to get together now and then - just to keep those creative sparks flying. Prefer being in the office more often? That works for us too. We're even open to remote working - all we ask is that you join us in person about once a quarter to stay connected and keep those face-to-face vibes alive. Skills that make you a great fit: Proven experience designing, developing, deploying, and managing production-grade AI and Generative AI systems - You've taken projects from whiteboard to real-world impact, building solutions that are scalable, secure, and actually deliver value in live environments. Supporting the organisation in the ethical and responsible adoption of AI solutions - You're not just technically skilled; you understand the importance of fairness, transparency, and trust in AI, helping 1st Central make smart and ethical decisions about how we use this tech. Proactively identifying opportunities to drive efficiency and productivity through Generative AI - You stay curious, spotting where GenAI can simplify processes, enhance experiences, or save time-and you know how to turn those ideas into working solutions. What's involved: Lead the design and implementation of AI engineering frameworks and standards, emphasising API integrations, Azure infrastructure, and Azure security & networking. Architect and develop AI and Generative AI solutions using services like Azure OpenAI and Azure Cognitive Services Implement prompt engineering techniques and Retrieval-Augmented Generation (RAG) architectures. Ensure scalability, security, auditability, and efficiency of AI solutions through detailed system design and development practices. Deploy and manage AI solutions via CI/CD pipelines in Azure DevOps, emphasising automation, version control, and continuous integration. Develop and maintain automated frameworks for testing, validation, and monitoring of AI model accuracy, performance, and reliability. Establish best practices for AI data pipeline development and integration with infrastructure to support scalable deployment. Collaborate closely with Data Scientists, Data Engineers, Software Developers, and Architects for seamless execution of AI initiatives from concept to deployment. Engage with business stakeholders to align AI solutions with strategic objectives and identify opportunities for new AI applications. Foster AI adoption through the development and delivery of comprehensive training tailored to varied audiences. Share expertise through active participation in team discussions, knowledge-sharing sessions, and mentoring across teams. Ensure compliance with the Group Code of Conduct, company guidelines, and relevant regulatory standards at all times. Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times Skills, qualifications, experience & knowledge: Proven experience designing, developing, deploying, and managing production-grade AI and Generative AI systems. Extensive experience with Cloud-based AI and Cognitive Services, and Retrieval-Augmented Generation (RAG) architectures. Deep expertise in API integration, preferably within the Azure ecosystem. Experience with Infrastructure as Code (IaC) across development, testing, and production environments. Solid understanding of Azure networking principles, security frameworks, and infrastructure best practices. Practical experience applying agile methodologies to AI and software development projects. Comprehensive knowledge of Continuous Integration and Continuous Deployment (CI/CD) practices and tools (Azure DevOps preferred). Experience with microservices architecture, RESTful API development, and system integration. Prior experience in financial services or insurance sectors advantageous. Familiarity with AzureML, Databricks, related Azure technologies, Docker, Kubernetes, and containerization is advantageous. Advanced proficiency in Python, and familiarity with AI frameworks such as LangChain Skilled in designing and operationalising AI Ops frameworks within cloud-based production environments. Exceptional communication skills, clearly articulating technical concepts to diverse stakeholders. Excellent organisational, time management, and prioritisation skills. Strong analytical and problem-solving skills, capable of quickly diagnosing and resolving technical issues. Behaviours Embrace, embed and incorporate the company values Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team A flexible approach and positive attitude Strives to drive business improvements to contribute to the success of the business 1st Central isn't your average insurance business. We're tech-driven, people-focused, and always looking for smarter ways to do things. You'll have the space to innovate, experiment, and grow - plus work with some genuinely brilliant minds. This is your chance to work on meaningful AI projects, in a role where your ideas really matter! So what are you waiting for, hit that Apply button! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £89,402 - £111,752, depending on experience Department: Customer & Operations We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Head of Customer and Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating model. The role supports the PIANO team in identifying and progressing new data models to support strategic leaders in unlocking future value. The role requires intrinsic understanding of each Business Area's subject matter. This will include continuously developing awareness and knowledge of our competitors and industry trends; identifying new or upgraded technologies to support the delivery of our strategic outcomes and ambitions to become market leading. Developing the pipeline of strategic change for Customer with a view to a 36-month horizon, the HCOS will bring to life strategic options considering people, process, technology (including data and automation) and/or external solutions. Where deemed appropriate the HCOS will lead strategic initiatives, produce business cases and present option appraisals. You'll own the maintenance of the Customer roadmap and will be required to facilitate the continuous iteration between the Senior Stakeholders, SMEs and Value Stream Heads. Managing a multi-skilled team the HCOS will support the creation and maintenance of the Pillar target state roadmap. The role will report to the Customer Director and operate across the COPs pillar, collaborating with the SLT and Head of Strategic Delivery to support prioritisation and transition to target state We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders Highly analytical and structured thinker able to develop pragmatic solutions to complex problems and communicate them simply Ability to engage key stakeholders and communicate complex information simply and persuasively, driving data informed decision making and action. Ability to manage multiple projects efficiently and effectively What's involved: You'll lead the design and delivery of the Customer strategy and roadmap in alignment with the Enterprise strategy You'll own and maintain the Customer roadmap of strategic outcomes and regularly engage with the business SMEs to gain an understanding of their desired outcomes You'll work with the Heads of Value Stream to progress initiatives and support prioritisation decisions You'll manage and develop the Performance Insights and Optimisation Change leads, supporting senior leaders to identify and develop data models to unlock value across the pillars of In conjunction with the Head of Operations Value Stream and the Head of Strategic Delivery, develop the transition plan to target state You'll ensure effective communication and reporting on progress against committed delivery plans and budget(s) You'll lead strategic initiatives and value proposition analysis for the highest priority outcomes, as appropriate You'll research, develop and present option appraisals for how we improve our current core capabilities and embed new capabilities You'll ensure continued optimization of core customer platforms You'll maximise opportunities arising from contract renewals, current and new suppliers, and data insight You'll maintain and develop knowledge of Claims, Fraud and Retail Business Areas You'll maintain and develop relationships with key strategic partnerships, competitors and industry thought leaders You'll create a calendar of and be a presence at Customer industry events to represent FCG You'll support decisions on the best solutions including proposed features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset, and strategies, including supporting colleagues with their broader professional development You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times Experience and knowledge Demonstrable record of managing multi-million-pound portfolio budgets effectively, and delivering within budgetary constraints Significant understanding of Claims, Fraud and Customer business areas Understanding of Insurance businesses, the industry, and its drivers Experience of researching new markets and identifying / quantifying opportunities Strong stakeholder management experience within a fast paced, cross-functional environment Proven understanding of Project and Programme Management techniques in different change environments (Waterfall, RAD, SCRUM etc.) Proven understanding and experience in working within SAFe or other agile frameworks Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle Ability to construct a realistic and achievable business case in conjunction with business leaders and Finance Experience of engaging and managing third parties Experience of working within an FCA regulated industry, ideally within Financial Services or Insurance Demonstrable experience in strategic development with a proven ability to translate complex concepts and outcomes into actionable delivery roadmaps Demonstrable experience in strategy mobilisation, initiation, planning and management Deep and extensive understanding of change delivery and management processes and the keys to successful delivery of change Experience using tools such as MS Office / MS project / SharePoint / TFS / Gemini / Atlas / ADO is desirable Skills Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders . click apply for full job details

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: up to £80,000 - depending on experience Department: Technology and Data We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards. Are you ready to embark on an exciting new career adventure? If you've a strong Cyber background and are looking for a new challenge we're on the hunt for a Technical Information Security Manager who'll work as part of our Information Security governance and oversight team. This technically focused role includes delivering our Information Security services (such as consultancy, assurance reviews and risk management) and providing governance and oversight across the business to effectively manage Information Security and Cyber risk. We're big on working flexibly - you'll spend most of your time working from home, with the occasional visit to the office, but of course, it's your choice - if you prefer to be in the office more - that's good with us too. We've offices located in Haywards Heath, West Sussex, Salford Quays, Manchester, and Guernsey it's your choice - or maybe you live further afield, we're happy to accept applications for remote workers! Core skills we're looking for to succeed in the role: Technical Expertise: A strong understanding and background in cyber and IT technologies and controls, as well as how they are designed and operate to manage and reduce risk. Experience in Microsoft security technologies, including endpoint and Azure. Risk and Governance: Ability to take high-level frameworks and security standards and translate them into more detailed control requirements. Act as a partner to the business and provide oversight, assurance and governance to ensure controls are effectively implemented. Security Frameworks: Understanding of security frameworks such as ISO:27001 and PCI-DSS. Strong Communication Skills: Ability to communicate effectively to colleagues at all levels, both verbally and in writing, and translate complex technical information to non-technical audiences while building strong relationships with key stakeholders. What's involved: Implement and maintain established control frameworks such as ISO27001 and PCI-DSS and other relevant security frameworks, including the creation of policies, standards, and other documentation. Lead the governance, oversight, and assurance on technical security controls and technical design on both new and existing solutions in FCG's network and application portfolio. Act as an Information Security consultant to the rest of the business and represent Information Security in key forums to ensure that technical security standards are met and adhered to. Work with stakeholders to ensure that technical security patterns, standards, and sub-standards are developed and maintained. Lead and further develop and mature our extensive Pen testing & other testing programmes. Undertake assurance reviews and assessments, including 3rd Parties, new technical solutions and processes, producing relevant recommendations and reporting. Understand the business and information risk context, proactively working with teams to develop architectures and countermeasures which mitigate risks to an acceptable level. Perform information security risk assessments for change, processes and new solutions, producing recommendations and reporting. Contribute to the running of the Information Security risk processes. Ongoing identification of emerging security threats through regular engagement with control and risk owners, coupled with external security trends, horizon scanning and analysis. Assist in developing the Information & Cyber Security maturity across the business. Contribute to and deliver appropriate security awareness activities and promote good security practice to improve Security culture across the business. Promote the benefits of a robust and secure IT environment ensuring a pragmatic approach to deliver solutions within short timeframes. Be available as part of the Information Security Incident response team when required. Produce other metrics and reporting as required. Ensure compliance with company and other relevant standards/regulations at all times. Experience & Knowledge: Extensive Information & IT Cyber Security experience. Experience of maturing extensive Pen test & other testing programmes. Proficiency in technical security controls and frameworks, including experience and proficiency in cloud security. Experience and expertise in Azure environment security, vulnerability management, and associated processes. Detailed knowledge of Information Security frameworks and standards, particularly PCI-DSS, ISO27001, and other cyber frameworks. Experience of managing Information Security in an Agile Change Environment. Proven track record of undertaking control assurance reviews against best practice standards and identifying gaps. Skills and Qualifications: Excellent communication and interpersonal skills, both verbal and written. Excellent analytical skills. Excellent organisational skills. Behaviours: Able to demonstrate governance and oversight thinking and behaviours. Willingness to continually develop and learn new Information Security and soft skills. Self-motivated and enthusiastic with the desire to meet or exceed targets. An organised and pro-active approach to Information Security. A flexible approach and positive attitude. Emphasis on attention to detail and accuracy. Strives to drive business improvements to contribute to the success of the business. This is just the start. Imagine where you could end up! The journey's yours. What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive.

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065 - depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We are seeking a Platform Architect responsible for the overall architectural and technical direction of the Focus Platform. This role involves defining and managing the platform's vision, strategy, and roadmap, ensuring alignment with the organisation's objectives and the Enterprise Architecture. You'll collaborate across enterprise change teams to deliver a platform that maximises organisational value and efficiency, while governing the platform's health and compliance. We value flexible working arrangements, so you can choose to work remotely or from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, with occasional office visits. Core skills required: Significant experience in at least two technology solution development disciplines, such as technical or infrastructure architecture, network management, application development, middleware, database management, or cloud development. Excellent interpersonal skills including teamwork, facilitation, and negotiation. Formal architectural certification (preferred). Formal cloud certification (preferred). Good understanding of SOLID principles and design patterns. Excellent analytical and technical skills. Knowledge of cloud security best practices and compliance. Risk management abilities. Problem-solving skills with a logical approach. Strong communication and interpersonal skills. Key responsibilities: Lead the architectural definition of the Focus Platform, ensuring it meets business and technical goals. Provide technical direction to unify engineering teams, ensuring scalability, performance, and resilience. Monitor the current architecture, identify deficiencies or opportunities, and work with the Product Owner to drive necessary platform changes. Define, document, and maintain reference architecture and develop a strategy for its evolution. Support platform standards, practices, and policies. Work closely with architects, engineers, business analysts, and product owners to oversee architecture changes, ensuring system resilience, performance, and scalability in line with Enterprise Architecture. Identify critical architecture decisions and recommend changes to the Architecture Review Board. Contribute to principles, standards, and solution patterns for the Enterprise Reference Architecture. Identify opportunities for deploying new technologies and innovations to enhance the platform. Engage with senior stakeholders and the executive team, providing advisory services. Ensure compliance with company policies, standards, and regulations. Maintain department risk registers and provide relevant documentation and updates. Experience & knowledge: Leadership experience with architects and senior engineers. Experience with Azure cloud platform architecture. Expertise in C# .Net full-stack application architecture. Experience designing applications on cloud platforms, including containerization (Docker, Kubernetes) and serverless tech. Proven track record in delivering enterprise-class platforms and driving innovation. Experience managing platform vision and strategy. Familiarity with diverse technologies and processing environments. Understanding of emerging technology trends and practical applications. Experience creating and maintaining reference architecture documentation and roadmaps. Experience delivering architecture within Agile frameworks. Strong leadership skills and ability to motivate teams. Experience presenting to senior executives and technical audiences. Excellent communication skills. Insurance or financial services background preferred, but not essential. Knowledge of FCA requirements, including Consumer Duty. Skills & qualifications: Experience in multiple technology solution disciplines. Excellent interpersonal skills. Architectural and cloud certifications preferred. Understanding of SOLID principles and design patterns. Strong analytical and technical skills. Knowledge of cloud security and compliance. Risk management skills. Logical problem-solving abilities. Excellent communication skills. Behaviours: Aligns with and promotes business and technology strategies, leading communication efforts. Results-driven and pragmatic. Self-motivated and organized. Proactive and detail-oriented. Decisive and initiative-taking. Focused on driving business improvements. If you're ready for the challenge and want to join our vibrant team, we'd love to hear from you. What we offer: People-first culture with energetic, supportive workplaces. Perks include health plans, flexible holidays, electric car schemes, flexible working, and additional leave for personal needs.

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £55,226 - £69,032, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're looking for Core Platform Technical Engineers who'll be responsible for managing and supporting the infrastructure and core services within the Azure cloud environment, as well as driving modernisation and automation efforts. This role focuses on platform engineering, including infrastructure-as-code (IaC), Azure Kubernetes Services (AKS), Terraform, managing domains, Active Directory (AD), DNS, authentication services, and program and change work. The Core Platform Technical Engineers will ensure the operational stability, scalability, and security of core enterprise platforms in Azure, as well as supporting other critical areas that align with business needs. You'll also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. Proficiency in Infrastructure-as-Code (IaC) using tools such as Terraform, ARM templates Expertise in managing and securing domain services, Active Directory, DNS, and authentication protocols. Familiarity with cloud platform automation tools and CI/CD pipeline integration (e.g., Azure DevOps, GitHub Actions). Hands-on experience with enterprise-grade Azure services, including compute, storage, networking, and monitoring solutions. Deep understanding of security best practices, including Azure security features and tools (e.g., Azure Security Center, Azure Policy, RBAC). Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. What's involved: You'll manage, monitor, and support core infrastructure and services within the Azure cloud environment. You'll oversee domain management, Active Directory (AD), DNS, and authentication services to ensure robust enterprise security and operational continuity. You'll implement infrastructure-as-code (IaC) practices to automate the deployment, configuration, and management of cloud resources. You'll develop, maintain, and optimise cloud infrastructure, ensuring it aligns with business needs and technology roadmaps. You'll lead efforts to modernise core infrastructure to support scalable, secure, and highly available platforms. You'll collaborate with other platform engineering teams and stakeholders to ensure platform stability and reliability. You'll develop, maintain, and optimise on Prem infrastructure in 1st Central offices You'll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and remediate issues affecting platform availability and performance. You'll track and report the status of ongoing incidents, keeping stakeholders informed of progress. You'll work with third-party providers and vendors as an extension of the internal team, ensuring seamless collaboration on incidents, issues, and platform improvements. You'll escalate and follow up with third-party providers on unresolved issues or ongoing incidents. You'll ensure third-party service agreements are adhered to, maintaining the required quality and efficiency levels. You'll provide feedback to third-party providers on service improvements, ensuring the best outcomes for platform operations. You'll manage and execute change management activities, ensuring seamless implementation of new services, updates, and system configurations. You'll take ownership of program work related to platform improvements, upgrades, and migrations within Azure and other supporting areas. You'll coordinate with business units, IT teams, and security teams to ensure program work aligns with business objectives and regulatory requirements. You'll provide technical advice and guidance during planning and execution phases of platform changes and upgrades. You'll drive the adoption of automation tools and processes to optimize infrastructure management and reduce manual tasks. You'll lead and implement modernization initiatives across platforms, ensuring integration with modern cloud-based technologies. You'll utilise IaC frameworks like Terraform, ARM templates, to ensure repeatable, scalable deployments of cloud resources. You'll collaborate with development teams to integrate continuous integration and continuous deployment (CI/CD) pipelines for improved infrastructure management. You'll partner with other platform engineering teams to provide operational support and troubleshooting for enterprise services. You'll collaborate with Cyber and Info Sec teams to ensure domain, AD, and DNS services adhere to security best practices and regulatory requirements. You'll engage with cross-functional teams, including developers, product managers, and business leaders, to understand requirements and translate them into technical solutions. You'll provide technical advice and mentorship to junior engineers and teams. You'll ensure the security, performance, and compliance of cloud services and infrastructure in Azure. You'll conduct regular platform reviews to identify optimization opportunities and ensure adherence to industry best practices. You'll troubleshoot and resolve platform-related incidents in a timely manner, ensuring minimal disruption to business operations. You'll implement and manage monitoring solutions to ensure high availability, reliability, and performance of core platforms. You'll create and maintain detailed documentation for platform configurations, standards, and procedures. You'll share knowledge across teams to facilitate continuous improvement and cross-team collaboration. You'll write and review knowledgebase articles, operational guides, and best practice recommendations for cloud infrastructure and services. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times. You'll be part of a 365/24/7 on-call to manage incidents, security alerts, and escalations as required. Experience & knowledge Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty) Demonstrable hands-on experience in platform engineering or cloud infrastructure management, specifically with Azure. Proven experience implementing IaC practices and managing cloud environments with a focus on automation and scalability. Experience working in an enterprise-level environment, managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. Proficiency in Infrastructure-as-Code (IaC) using tools such as Terraform, ARM templates Expertise in managing and securing domain services, Active Directory, DNS, and authentication protocols. Familiarity with cloud platform automation tools and CI/CD pipeline integration (e.g., Azure DevOps, GitHub Actions). Hands-on experience with enterprise-grade Azure services, including compute, storage, networking, and monitoring solutions. Deep understanding of security best practices, including Azure security features and tools (e.g., Azure Security Center, Azure Policy, RBAC). Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: . click apply for full job details

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £55,226 - £69,032, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're looking for Core Platform Technical Engineers who'll be responsible for managing and supporting the infrastructure and core services within the Azure cloud environment, as well as driving modernisation and automation efforts. This role focuses on platform engineering, including infrastructure-as-code (IaC), Azure Kubernetes Services (AKS), Terraform, managing domains, Active Directory (AD), DNS, authentication services, and program and change work. The Core Platform Technical Engineers will ensure the operational stability, scalability, and security of core enterprise platforms in Azure, as well as supporting other critical areas that align with business needs. You'll also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. Proficiency in Infrastructure-as-Code (IaC) using tools such as Terraform, ARM templates Expertise in managing and securing domain services, Active Directory, DNS, and authentication protocols. Familiarity with cloud platform automation tools and CI/CD pipeline integration (e.g., Azure DevOps, GitHub Actions). Hands-on experience with enterprise-grade Azure services, including compute, storage, networking, and monitoring solutions. Deep understanding of security best practices, including Azure security features and tools (e.g., Azure Security Center, Azure Policy, RBAC). Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. What's involved: You'll manage, monitor, and support core infrastructure and services within the Azure cloud environment. You'll oversee domain management, Active Directory (AD), DNS, and authentication services to ensure robust enterprise security and operational continuity. You'll implement infrastructure-as-code (IaC) practices to automate the deployment, configuration, and management of cloud resources. You'll develop, maintain, and optimise cloud infrastructure, ensuring it aligns with business needs and technology roadmaps. You'll lead efforts to modernise core infrastructure to support scalable, secure, and highly available platforms. You'll collaborate with other platform engineering teams and stakeholders to ensure platform stability and reliability. You'll develop, maintain, and optimise on Prem infrastructure in 1st Central offices You'll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and remediate issues affecting platform availability and performance. You'll track and report the status of ongoing incidents, keeping stakeholders informed of progress. You'll work with third-party providers and vendors as an extension of the internal team, ensuring seamless collaboration on incidents, issues, and platform improvements. You'll escalate and follow up with third-party providers on unresolved issues or ongoing incidents. You'll ensure third-party service agreements are adhered to, maintaining the required quality and efficiency levels. You'll provide feedback to third-party providers on service improvements, ensuring the best outcomes for platform operations. You'll manage and execute change management activities, ensuring seamless implementation of new services, updates, and system configurations. You'll take ownership of program work related to platform improvements, upgrades, and migrations within Azure and other supporting areas. You'll coordinate with business units, IT teams, and security teams to ensure program work aligns with business objectives and regulatory requirements. You'll provide technical advice and guidance during planning and execution phases of platform changes and upgrades. You'll drive the adoption of automation tools and processes to optimize infrastructure management and reduce manual tasks. You'll lead and implement modernization initiatives across platforms, ensuring integration with modern cloud-based technologies. You'll utilise IaC frameworks like Terraform, ARM templates, to ensure repeatable, scalable deployments of cloud resources. You'll collaborate with development teams to integrate continuous integration and continuous deployment (CI/CD) pipelines for improved infrastructure management. You'll partner with other platform engineering teams to provide operational support and troubleshooting for enterprise services. You'll collaborate with Cyber and Info Sec teams to ensure domain, AD, and DNS services adhere to security best practices and regulatory requirements. You'll engage with cross-functional teams, including developers, product managers, and business leaders, to understand requirements and translate them into technical solutions. You'll provide technical advice and mentorship to junior engineers and teams. You'll ensure the security, performance, and compliance of cloud services and infrastructure in Azure. You'll conduct regular platform reviews to identify optimization opportunities and ensure adherence to industry best practices. You'll troubleshoot and resolve platform-related incidents in a timely manner, ensuring minimal disruption to business operations. You'll implement and manage monitoring solutions to ensure high availability, reliability, and performance of core platforms. You'll create and maintain detailed documentation for platform configurations, standards, and procedures. You'll share knowledge across teams to facilitate continuous improvement and cross-team collaboration. You'll write and review knowledgebase articles, operational guides, and best practice recommendations for cloud infrastructure and services. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times. You'll be part of a 365/24/7 on-call to manage incidents, security alerts, and escalations as required. Experience & knowledge Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty) Demonstrable hands-on experience in platform engineering or cloud infrastructure management, specifically with Azure. Proven experience implementing IaC practices and managing cloud environments with a focus on automation and scalability. Experience working in an enterprise-level environment, managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. Proficiency in Infrastructure-as-Code (IaC) using tools such as Terraform, ARM templates Expertise in managing and securing domain services, Active Directory, DNS, and authentication protocols. Familiarity with cloud platform automation tools and CI/CD pipeline integration (e.g., Azure DevOps, GitHub Actions). Hands-on experience with enterprise-grade Azure services, including compute, storage, networking, and monitoring solutions. Deep understanding of security best practices, including Azure security features and tools (e.g., Azure Security Center, Azure Policy, RBAC). Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: . click apply for full job details

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £40,000 to £50,000 - depending on experience Department: Technology and Data We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards. Ready to take your career to the next level? Join our innovative technology and data teams as a Business Intelligence Analyst and thrive in a dynamic, fast-paced environment. Be part of our innovation journey. We're looking for a Business Intelligence Analyst to design, create and maintain reports, visualisations and dashboards that enable better use and wider consumption of First Central's data. You'll work to help develop business requirements and specify and develop reporting solutions with a focus on cloud data technologies and will be responsible for understanding the Business' requirement so that appropriate solutions can be designed and delivered. Could you fit the bill? We're big on working flexibly - you'll spend most of your time working from home, with occasional visits to the office. But of course, it's your choice - if you prefer to be in the office more - that's good with us too. We have offices located in Haywards Heath, West Sussex, Salford Quays, Manchester, and Guernsey. It's your choice - if you live further afield, we'll accept applications for remote workers! Core skills we're looking for to succeed in the role: Agile: You'll have experience working in an Agile environment. Data Reporting and Visualisation: You'll be able to demonstrate expert data reporting and visualisation using Power BI with strong Power Query and DAX skills. Large Data Sets: You'll possess experience of working with large data sets in an enterprise environment. Microsoft Data Components: You'll have strong experience in Microsoft data components including: Azure Analysis Services Databricks Azure SQL Data Warehouse (Synapse Analytics) Data Quality and Security: You'll have experience of using tools and techniques for ensuring data quality, security, validation and recovery. Analytical Skills: You possess strong analytical skills, with the ability to adopt a logical approach to solving problems. What's Involved: You'll work with other members of the Data & Analytics team to assist in the definition and development of processes and business intelligence solutions that provide secure and efficient data reporting, visualisation and analytics. You'll develop solutions that connect to a variety of on- and off-premise data sources, ensuring data is optimised to meet requirements for business and technical use cases. You'll present information for business and technical users through engaging and interactive reports and visualisations. You'll apply business and logic rules to derive new measures, new dimensions and aggregated values. You'll support relationships with the other areas of FCG to ensure that requirements can be developed. You'll ensure solutions support the architectural direction of FCG technology and use approved technical components. You'll provide analytical skills into understanding and communicating design specifications to facilitate technical development including the creation of both high-level and detailed design documentation and impact estimation. You'll fulfil the role of a subject matter expert in data reporting best practice and implement those practices. You'll work to the agreed prioritisation of requirements for development and to the agreed delivery dates against these requirements. You'll assist in the identification of root causes and fixes for major incidents where required. Core Competencies: Experience working in an Agile environment. Expert data reporting and visualisation using Power BI & strong Power Query and DAX skills. Experience of working with large data sets in an enterprise environment. Dimensional model design and implementation. Experience in Microsoft data components including: Azure Analysis Services Databricks Azure SQL Data Warehouse (Synapse Analytics) Tools and techniques for ensuring data quality, security, validation and recovery. Strong analytical skills, with the ability to adopt a logical approach to solving problems. Data exploration, cleansing and preparation. A Computer Science, Software Engineering, or related degree. Azure Certification is desirable. Experience of testing tools and performance monitoring. Understanding of the retail Insurance business. Knowledge of Data Warehousing principles. Behaviours: An organised and pro-active approach. A flexible approach and positive attitude. Emphasis on attention to detail and accuracy. Strives to drive business improvements to contribute to the success of the business. Embrace, embed and incorporate the company values. Ready to make a positive impact? Apply now and be part of something big! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here. Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more. Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe. We're passionate about it. Everyone gets a paid day off annually to volunteer. Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing. Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours. Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you.