BrightBox Group

Job Title: ServiceNow Architect Location: Remote Rate .00 Clearance: BPSS We are seeking a highly skilled and experienced ServiceNow Architect to join our team. In this role, you will be responsible for configuring and implementing case management solutions within the ServiceNow platform, specifically focusing on finance and human resources applications. You will play a key role in designing and enhancing our ServiceNow environment to ensure efficient and effective service delivery. Key Responsibilities: - Lead the design and configuration of case management functionalities within ServiceNow to optimise workflow processes in finance and HR departments. - Develop and implement ebonding between multiple ServiceNow instances to ensure seamless data exchange and operational efficiency. - Collaborate with cross-functional teams to gather requirements, establish best practises, and translate business needs into technical solutions. - Provide oversight and guidance on integration processes, ensuring that all systems work cohesively within the ServiceNow ecosystem. - Stay updated with the latest ServiceNow features and functionalities to continuously improve service delivery and case management processes. Required Skills: - Extensive experience in ServiceNow platform, particularly in case management configuration. - Proficient in integration techniques within the ServiceNow environment. - Strong understanding of finance and HR processes and their alignment with ServiceNow capabilities. - Excellent problem-solving skills and the ability to work collaboratively in a team-oriented environment. - Strong communication skills to effectively convey technical concepts to non-technical stakeholders.

SAP Architect Remote 6 Month Initial Contract 600- 700pd (Depending on Experience) Role Overview We are seeking a skilled SAP Architect to join our team. The successful candidate will be responsible for designing and implementing SAP solutions that meet business requirements while ensuring system performance and reliability. This role requires a deep understanding of SAP architecture, products, and tools, along with the ability to collaborate with cross-functional teams to deliver effective solutions. Responsibilities - Design and implement SAP architecture solutions to support business processes and requirements. - Collaborate with stakeholders to gather and analyse business needs and translate them into technical specifications. - Develop architectural models, standards, and best practises for SAP implementation and integration. - Ensure the performance, scalability, and security of SAP systems. - Provide guidance and support for SAP projects, including upgrades and migrations. - Conduct system reviews and assessments to identify areas for improvement. - Stay updated on SAP innovations and industry trends to recommend enhancements. - Mentor and support junior team members in SAP architecture practises.

Technical Architect Initially 3-6 Months Remote Contract 550- 650pd (Depending on Experience) Job Description: We are seeking a qualified Technical Architect to act as a single point of contact for the definition and agreement of high-level design requirements based on supplied Client and Business requirements. In this role, you will interface between development teams, infrastructure teams, third parties, and the Client to ensure a common understanding of high-level design requirements and associated issues. Required: Strong technical architect in finance sector Highly experienced across banking sector Well versed in managing Legacy Banking estates Key Responsibilities: Requirements Management Solution Design Assignment Management Implementation & Transition Management Manage the tracking and delivery of low-level designs - ensure full traceability from initial definition to project delivery. Ensure proposed solutions align with strategic Enterprise Architecture principles and maintain the integrity of the target technical architecture. Align proposed solutions with the Digital Strategy and Principles, including identifying all APIs contributing to the solution. Conduct thorough technical analysis Identify areas needing clarity in technical design Facilitate the resolution of design and implementation issues, ensuring all impacted parties are included and conflicts are managed to reach an agreed solution. Analyse and assess all Technical Risks and implement mitigation actions as necessary. Provide appropriate documentation and input to the Project Manager to support the CTO Governance Process, including the Account Solution Review. Escalate to CTA/CTO if sign-off comments are not received in a timely manner. Provide inputs to MTPP regarding the technical solution. Assist in investigating and resolving test defects. Requirements Management Solution Design Assignment Management Implementation & Transition Management

CDE & BIM Solution Architecture 6 Month Initial Contract Remote 600- 620pd (Outside IR35) Position Summary: We are seeking a skilled professional to lead the Solution Architecture design for the Common Data Environment, Building Information Modelling, and Autodesk Construction Cloud, in accordance with ISO 19650 standards. The successful candidate will play a crucial role in analysing our current digital technology architecture and the Conceptual Design Document, while ensuring alignment with industry best practises. Key Responsibilities: Proven experience in CDE, BIM, and architectural design, with a strong understanding of ISO 19650 standards. Knowledge of digital technology architecture and SaaS solutions relevant to the construction industry. Excellent communication and collaboration skills, with the ability to engage effectively with stakeholders at all levels. Strong analytical and problem-solving skills, with a strategic mindset to drive innovation.

InterSystems HealthShare / HealthConnect consultant SC Cleared (Apply online only)/day (Outside IR35) 6 month contract with opportunity to extend Our consulting client is looking to expand their team with a Lead Application Support Engineer to join our team on a full-time basis. Key Responsibilities: Manage and mentor a team of app support engineers, providing guidance and support to resolve technical issues effectively. Utilise your expertise in InterSystems HealthShare and HealthConnect to troubleshoot and resolve application issues, with a strong emphasis on EMPI, PD, Integration engine, and IRIS. Implement and oversee ITIL processes to enhance service management and delivery within the organisation. Collaborate with various departments to ensure alignment with service management goals and objectives. Qualifications: Proven experience in leading a small team of app support engineers. Significant experience in service management within a large organisation. Required expertise in development with InterSystems HealthShare and HealthConnect, alongside a strong understanding of EMPI, PD, Integration engine, and IRIS.

Senior Business Systems Analyst/Developer (Finance Systems) Remote Initial 3 Month Contract IR35 to be determined 400- 500pd (Depending on experience) Role Description Our client are seeking a Senior Business Systems Analyst/Developer to lead the design, development, and delivery of system solutions for their financial systems. In this role, you will provide expert specialist and technical knowledge of Finance Systems, including Unit4 ERP. You will contribute to the analysis, design, development, implementation, support, maintenance, and continuous improvement of financial software applications. Skills/Experience Proven experience as a Business Systems Analyst or Developer within finance systems, preferably with Unit4 ERP. Strong understanding of financial processes and requirements in an educational institution. Excellent analytical and problem-solving skills with the ability to work collaboratively in a team environment. Strong communication skills, both verbal and written, to effectively engage with stakeholders at all levels. Experience leading projects and managing timelines effectively.

Data Architect Active SC Clearance Location: Hybrid working 2-3 days onsite Gloucester Inside IR35 Company Overview: We are seeking a skilled Data Architect to join our team. The ideal candidate will be responsible for designing and implementing data architecture solutions that align with the organisation's goals and objectives. You will work closely with stakeholders to understand their data needs and translate them into technical specifications. The data landscape is rapidly evolving, with businesses increasingly relying on data-driven insights to enhance operational efficiency and drive strategic growth. As organisations collect more data than ever before, the demand for skilled data professionals continues to rise. Our company is at the forefront of this transformation, leveraging the latest technologies and methodologies to harness the power of data. By joining us, you will be part of an innovative environment that is shaping the future of data architecture and analytics. Key Responsibilities: - Design and implement comprehensive data architecture solutions that promote effective data management and analytics capabilities. - Utilise big data technologies to efficiently process and analyse substantial volumes of data. - Develop and maintain robust data models, metadata, and data flow diagrams to support data governance and ensure data integrity. - Collaborate with cross-functional teams to gather and understand data requirements, translating these insights into precise technical specifications. - Uphold compliance with data security and privacy policies, especially due to the sensitive nature of the data we handle. Required - Proficiency in AWS services and tools related to data storage, processing, and analytics. - Strong experience with big data technologies such as Hadoop, Spark, or similar frameworks. - Active SC clearance is essential for this role.

Senior Full-Stack Developer Remote 500- 570pd (Outside IR35) 3-6 months Job Description: We are seeking a skilled Full Stack Developer with hands-on experience in platforms such as SAP or Salesforce, and a robust understanding of software development technologies. The ideal candidate will have a solid background in both front-end and back-end development, enabling them to create seamless and efficient applications. Key Responsibilities: - Develop high-quality software solutions using C# .Net and Java. - Create responsive and user-friendly front-end applications leveraging React JS (ideally with Redux and Webpack), HTML5, CSS3, ES6+, or Typescript. - Engage in API development and integration, ensuring smooth interaction between various software systems. - Utilise cloud solutions, preferably Microsoft Azure, for hosting applications and managing data. - Write clean, tested code that integrates into our CI/CD pipeline using tools such as Azure DevOps, Git, GitFlow, Jenkins, Selenium, JMeter, and Blaze Metre. - Collaborate with cross-functional teams in an Agile environment to deliver quality products in a timely manner. Required Skills: - Proven experience with any of the following platforms: SAP or Salesforce. - Strong proficiency in C# .Net and Java. - Extensive knowledge of front-end technologies, including React JS (with Redux and Webpack), HTML5, CSS3, ES6+, or Typescript. - Familiarity with API development, integration, and cloud technologies (preferably Azure). - Experience in CI/CD processes and relevant tools (Azure DevOps, Git, Jenkins, etc.). - Nice to have: Knowledge of Agile frameworks (Scrum, Kanban, etc.) and experience with Jira and Confluence.

Finance Business Analyst 6 Month Initial Contract Hybrid - requiring 1-2 days per week in our London office, with flexibility based on business needs. 450pd (Inside IR35) We are seeking an experienced Finance Business Analyst to join our team on an initial 6-month contract, with the potential for extension. The successful candidate will take ownership of the business process workstream and will be instrumental in the implementation and optimisation of our finance system. Key Responsibilities: Lead the development of as-is and to-be finance processes, collaborating with other Business Analysts, functional leads, and Finance SMEs. Conduct thorough analyses of existing finance processes to identify gaps and areas for improvement, proposing solutions aligned with industry best practises and the capabilities of our SaaS ERP system. Facilitate effective communication between business stakeholders and technical teams, managing expectations and addressing concerns throughout the project lifecycle. Create comprehensive requirement documentation, including business process flows, use cases, user stories, and functional specifications. Conduct system testing to ensure it meets defined requirements and functions as expected, collaborating with QA teams to resolve any issues. Engage with UX/UI designers to ensure user-friendly interfaces that meet business needs. Participate in sprint planning, daily stand-ups, and sprint reviews to provide insights on business requirements and address any queries from development teams. Assist in user training and provide ongoing support during the post-implementation phase for a smooth transition. We are looking for individuals with the following qualifications and skills: 5+ years of experience in a Finance Business Analyst role, particularly in finance system implementation/re-platforming (Microsoft D365 experience is a plus). Strong understanding of finance teams, roles, business processes, and operational workflows. Ability to navigate a fast-paced environment with a high degree of change and ambiguity. Collaborative mindset, focused on pooling ideas and expertise to achieve the best results. Strong problem-solving skills, capable of identifying challenges and proposing effective solutions. Familiarity with project management practises across various IT and business projects. Ideally, specific training and qualifications in Business Analysis.

Role: SAP IDM Consultant Location: Remote Inside IR35 Umbrella Rate: 615.00 We are seeking an experienced SAP IDM Consultant to join our team. The successful candidate will play a crucial role in our ongoing efforts to potentially migrate away from legacy technology as part of an SAP S/4HANA upgrade. This migration may involve transitioning to a different Identity and Access Management (IAM) tool, such as Entra ID. Key Responsibilities: - Collaborate with identified stakeholders to organise and lead workshops aimed at understanding current requirements and usage of SAP IDM. - Gather and analyse information to produce a comprehensive options paper/report based on workshop findings. - Leverage a strong technical, integration, and functional background in SAP IDM to draught the options paper with detailed recommendations for the future of IAM management. Qualifications: - Proven experience in SAP IDM with a solid understanding of integration and functional aspects. - Strong analytical skills with the ability to engage stakeholders effectively. - Experience in preparing detailed documentation and reports that present clear recommendations.

Role: Business Process Architect Duration: 3 months Rate: 625.00 pd Location: 1-2 days onsite Birmingham or London Inside IR35 We are seeking a Business Process Architect to join our team. In this role, you will be responsible for identifying and mapping the business processes, including undocumented processes or those not currently linked to existing systems. You will complete comprehensive mapping to facilitate impact analysis regarding any changes in the application landscape on business processes. You will also support conceptual data modelling as part of the project and collaborate with Product Managers to deliver specific outputs. This includes completing the Conceptual Data Model and aligning it with product objectives, as well as identifying high-level business processes that the applications (products) support. While familiarity with Orbus is beneficial, experience with similar tooling is acceptable. Your role will involve shaping the change agenda by influencing key technical and business stakeholders. You will articulate opportunities for efficiencies, process changes, and application consolidation to ensure that our business processes are optimised for future growth and adaptability. If you are a strategic thinker with a keen understanding of business processes and applications, we invite you to apply for this exciting opportunity.

Job Title: Fullstack Javascript Developer Location: Remote Rate 500.00 Outside IR35 Start ASAP We are seeking a Fullstack Javascript Developer to join our dynamic team. In this role, you will be responsible for developing web applications that deliver seamless user experiences while ensuring robust backend functionalities. Web Applications: You will work on creating and maintaining web applications using a variety of technologies. Your expertise in frontend development will be crucial for delivering high-quality user interfaces. Backend: - Proficient in Node.js and experience with web frameworks such as hapi (or equivalent experience with express.js). - Strong knowledge of PostgreSQL for database management. Frontend: - Experience with GDS (nunjucks) for templating. - Proficiency in SASS for styling. - Familiarity with "vanilla" JavaScript, with a focus on progressive enhancement. Experience with other frameworks such as React or Svelte is also welcome. Infrastructure: Our infrastructure is hosted on AWS, and you will work with: - CloudFront for content delivery. - Elastic Beanstalk for application deployment. - RDS for managed database services. - S3 for object storage. - SES for email services. - SQS for message queuing. You will help manage these services using CloudFormation, Terraform, and Serverless Framework, as we have a mix across different projects. Serverless API: You will also be involved in developing serverless APIs using: - API Gateway for managing APIs. - AWS Lambda, primarily with Node.js, and some experience with Python is a plus.

Finance Business Analyst 6 Month Initial Contract Hybrid - requiring 1-2 days per week in our London office, with flexibility based on business needs. 450pd (Inside IR35) We are seeking an experienced Finance Business Analyst to join our team on an initial 6-month contract, with the potential for extension. The successful candidate will take ownership of the business process workstream and will be instrumental in the implementation and optimisation of our finance system. Key Responsibilities: Lead the development of as-is and to-be finance processes, collaborating with other Business Analysts, functional leads, and Finance SMEs. Conduct thorough analyses of existing finance processes to identify gaps and areas for improvement, proposing solutions aligned with industry best practises and the capabilities of our SaaS ERP system. Facilitate effective communication between business stakeholders and technical teams, managing expectations and addressing concerns throughout the project lifecycle. Create comprehensive requirement documentation, including business process flows, use cases, user stories, and functional specifications. Conduct system testing to ensure it meets defined requirements and functions as expected, collaborating with QA teams to resolve any issues. Engage with UX/UI designers to ensure user-friendly interfaces that meet business needs. Participate in sprint planning, daily stand-ups, and sprint reviews to provide insights on business requirements and address any queries from development teams. Assist in user training and provide ongoing support during the post-implementation phase for a smooth transition. We are looking for individuals with the following qualifications and skills: 5+ years of experience in a Finance Business Analyst role, particularly in finance system implementation/re-platforming (Microsoft D365 experience is a plus). Strong understanding of finance teams, roles, business processes, and operational workflows. Ability to navigate a fast-paced environment with a high degree of change and ambiguity. Collaborative mindset, focused on pooling ideas and expertise to achieve the best results. Strong problem-solving skills, capable of identifying challenges and proposing effective solutions. Familiarity with project management practises across various IT and business projects. Ideally, specific training and qualifications in Business Analysis.

Senior Power Platform Developer Remote Occasional travel to cleint site ( 1-2 days per month) London or Birmingham Outside IR35 Rate .00 We are seeking a Senior Power Platform Developer to architect and implement innovative solutions using Microsoft Power Platform, including Dataverse, Model-Driven Apps, Canvas Apps, Power Automate, and Power BI. The ideal candidate will be responsible for designing and developing end-to-end business solutions while ensuring adherence to best practises and governance standards. Key Responsibilities: - Lead the technical architecture and development of Power Platform solutions, including Model-Driven Apps and Canvas Apps. - Oversee the design and development of Power Automate flows, ensuring they meet business requirements and performance standards. - Collaborate with stakeholders to gather requirements and translate business needs into effective technical solutions. - Manage Azure DevOps pipelines for the continuous integration and continuous deployment (CI/CD) of Power Platform solutions. - Provide technical guidance on integrating Power Platform with SharePoint, Dynamics 365, and other third-party systems. - Work closely with the Power Platform Centre of Excellence (CoE) to define governance policies and best practises. - Lead troubleshooting and debugging efforts for Power Platform solutions, focusing on performance optimisation. - Develop comprehensive documentation and conduct training sessions for internal teams. Deliverables: - Well-architected Power Platform solutions, including technical design documents that outline solution architecture and data models. - Established governance and security guidelines for Power Platform implementations. - Efficient Azure DevOps pipelines for deployment processes. - Integration strategies for connecting Power Platform with SharePoint, Dynamics 365, and third-party APIs. - Knowledge-sharing and training sessions to empower internal teams. Essential Skills and Experience: - Expertise in Power Platform, including Power Apps, Power Automate, Dataverse, and Model-Driven Apps. - Proficient in Azure DevOps for managing pipelines, repositories, and application lifecycle management (ALM). - Hands-on experience with Dynamics 365 Customer Engagement (CE). - Strong experience in developing complex Power Automate flows and automation scenarios. - Familiarity with integration techniques for connecting Power Platform with SharePoint, Dynamics 365, Azure Functions, and REST APIs. - Proven ability in debugging and troubleshooting Canvas Apps, Model-Driven Apps, and Power Automate solutions. - Excellent communication skills for effective stakeholder management. Desirable Skills and Experience: - Knowledge of Azure services such as Functions, Logic Apps, and API Management. - Experience with Power BI for data visualisation and embedding reports in Power Apps. - Advanced skills in Dataverse and SQL for data modelling and performance optimisation. - Understanding of ALM and governance practises related to Power Platform CoE.

Job Title: Project Planner Inside IR35 Umbrella Rate 550.00 Hybrid 1-2 dasy onsite (Barrow) Active SC Clearance We are seeking a detail-oriented Project Planner to join our team. In this role, you will be responsible for developing and maintaining project schedules, ensuring that all tasks are completed on time and within budget. You will collaborate closely with project managers and team members to identify project milestones, allocate resources effectively, and track progress throughout the project lifecycle. Key Responsibilities: - Create and manage project plans using MS Project. - Coordinate with various stakeholders to gather project requirements and provide updates on progress. - Monitor project timelines and adjust schedules as necessary to meet deadlines. - Identify potential risks and develop mitigation strategies. - Prepare regular reports to communicate project status to management and stakeholders. Required Skills and Qualifications: - Proficiency in MS Project is essential. - Strong organisational and time management skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. - Problem-solving skills and attention to detail

Security Analyst 7 week initial Contract Active Security Clearance is Essential Outside IR35 550pd Occasional travel to Milton Keynes We are looking for a knowledgeable and experienced Security Analyst to join our dynamic team. If you have a strong background in cybersecurity and a passion for protecting organisational assets, this could be the perfect opportunity for you. The Security Analyst will play a pivotal role in our cybersecurity efforts, focusing on Security Operations Centre (SOC) design and implementation. The ideal candidate will have a profound understanding of various industry frameworks and be capable of applying this knowledge effectively in practical scenarios. Requirements: Extensive experience in cybersecurity and SOC design. Knowledge of industry frameworks such as NIST, ISO27001:2022, and MITRE ATT&CK. Expertise in Security Information and Event Management (SIEM), threat intelligence, and incident response. Experience collaborating with government agencies and departments. SO27001:2022 Certification - Demonstrated commitment to information security management and compliance with international standards. Cyber Essentials & Cyber Essentials Plus here Necessary, ISO9001 Quality Management Valid Security Clearance CREST Accredited - Recognition of competence in cybersecurity practises and standards.

Performance Tester Contract 6 Months Initially Remote - 1-2 Days a month onsite 510 - 575pd (Outside IR35) We are looking for an experienced Performance Tester to help shape the performance testing approach for the payments portfolio. We are looking for a candidate who possesses significant experience in performance testing and a comprehensive understanding of the tools and methodologies necessary to lead and innovate within this space. The ideal candidate will contribute to shaping the performance testing strategy while ensuring alignment with the overall project objectives. The successful candidate will have the opportunity to establish optimal performance testing processes and methodologies, with a focus on knowledge transfer and mentoring to empower the internal team. Key Responsibilities: Write and prepare technical performance test plans. Develop data-driven test automation scripts. Execute performance and load testing using Load Runner (or similar tools). Design and execute daily load BVTs and larger system-level tests. Prepare data for execution and analyse data from performance tests. Report findings, log defects, and communicate issues that may affect schedule, budget, or quality. Qualifications Required: A degree in Information Technology, Computer Science, or other relevant fields. At least 2 years of experience in performance testing.

Data Engineer / Data Migration Analyst / Data Migration Technical Specialist / D365 Technical Consultant Key Objective: We are seeking a talented and motivated professional to develop data migration packages that will support our migration from current systems to D365 Finance and D365 Project Operations. This role is integral to ensuring accurate and efficient data transformation and integrity throughout the migration process. Technical Skills Required: - Proficiency in MS SQL and SQL Server Management Studio (SSMS) - Experience with SQL Server Integration Services (SSIS) - Familiarity with Dataverse (Project Operations) and D365 FSCM APIs - Strong analytical skills for identifying and resolving field mapping and data transformation issues - Proven ability to troubleshoot data issues, conduct data quality checks, and identify data anomalies - Experience in testing each data load for accuracy and reliability - Understanding of APIs and their integration within systems Project Management Skills: - Excellent communication and interpersonal skills for facilitating meetings and collaborating with other squads - Experience with Azure DevOps for issue logging, tracking, management, and resolution Functional Experience: - Exposure to D365 FSCM (Finance and Supply Chain Management) - Exposure to D365 Project Operations - A background in finance and/or professional services is an advantage - Ability to be present in the London office as required If you are passionate about data migration and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. Join us in our mission to transform businesses through data excellence. We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified candidates regardless of race, gender, disability, sexual orientation, or any other characteristic. (Data Engineer / Data Migration Analyst / Data Migration Technical Specialist / D365 Technical Consultant)

User Researcher Remote Outside IR35 6 Weeks Initial contract 450- 500pd We are seeking a User Researcher to join our dynamic team. The successful candidate will play a key role in improving our services by conducting targeted user research aligned with government standards, specifically the Government Digital Service (GDS) standards. If you are passionate about user-centred design and have a solid background in conducting user research, we invite you to consider this opportunity. Key Responsibilities: Conduct Research to Identify Gaps in Current Services: Engage with users to uncover their experiences and pain points regarding our current offerings. Develop research plans that encompass interviews, surveys, and usability testing to gather comprehensive insights. Synthesise research findings to highlight areas for improvement and innovation in service delivery. Design and Implement User Research Studies: Create research instruments and protocols that align with project goals and user needs. Interpret complex data sets to extract actionable insights. Prepare and present research reports to stakeholders, ensuring clarity and relevance of findings to inform decision-making. Promote the importance of user research and its impact on service design across the organisation. Proven experience working within government agencies and a deep understanding of GDS standards and methodologies. A track record of successfully conducting user research that aligns with governmental practises and regulations. Familiarity with the principles of service design and user experience in a public sector context.

Technical Lead/Architect Initially until the end of March Remote 700 (Outside IR35) Position Overview: We are seeking an experienced Technical Lead/Architect, who has progressed through the ranks as a developer and possesses strong hands-on coding skills. The ideal candidate will be a self-starter, capable of taking a central role in technical discovery. This position requires an individual who can ask critical questions to identify needs, create simple functional prototypes during the discovery phase, and articulate the roles and resources necessary to advance these prototypes to the Alpha stage. Experience in early discovery and prototyping is essential for success in this role. Responsibilities: Lead technical discussions and collaborate with cross-functional teams to define project requirements and objectives. Drive the technical discovery phase, ensuring clarity of needs and vision. Develop and iterate on functional prototypes to validate concepts and gather feedback. Analyse current systems and processes to identify improvement opportunities and inform the transformation roadmap. Communicate effectively with stakeholders at all levels to ensure alignment and understanding of technical approaches and solutions. Mentor and guide junior developers, fostering a culture of continuous learning and improvement within the team. Qualifications: Proven experience as a Technical Lead or Architect with a strong background in software development. Proficiency in multiple programming languages and frameworks; hands-on coding experience is essential. Strong analytical and problem-solving skills with the ability to think critically and strategically. Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders. Demonstrated experience in user journey mapping, prototyping, and transformation initiatives. Familiarity with digital and data office environments is a plus.