TwentyCi Ltd

Business Operations Associate (12 month FTC) We are looking for an Operations Associate to join our team in London. This is a hybrid role - we ask that you come in to the office once or twice per week. In this role, you'll have the opportunity to be deeply involved in the business operations and day-to-day workings of nPlan, and you'll play an important role in our success. You'll be working with our Operations Lead and team, but your work will also connect you closely to our other departments: Commercial, Customer Success, Growth, Product, Engineering, and Science. You'll be working on practices that support us as we scale, and you'll be motivated to ensure the business runs smoothly. In return, you'll get an overview of everything that's going on in the company, so it's a real opportunity to learn and grow with us as we scale, and we'll invest in your learning and development. We're highly ambitious, and we hope that you are too; you're likely to be a fast learner, curious, and able to identify how and where improvements can be made. What we need you to do: In short - your work will touch on finance; business operations; sales operations and support; legal, IT and compliance; and a whole host of things we probably don't know yet. We've put some more detail on each of these areas below. Commercial support: assist with commercial requests, internally and externally, helping the sales process to run smoothly. Deal with customer requests for procurement, payments and compliance. Run and manage updates to the CRM system, and document best practices. Business operations: draft, manage and monitor internal policies, procedures and practices. Proactively seek and suggest improvements to drive operational efficiency. We are a data-driven company, so there are a lot of ways that we can measure and monitor progress, from metrics to looking at how our platform's performing - but it's also critical to talk to and connect with people to truly understand how things are going. Finance: you'll be working together with our external accountants and Operations Lead on payroll, invoicing, expenses and our financial model. Supplier relationships: maintain and develop new and existing third-party relationships, such as with accountants, infosec auditors, insurance vendors. Legal/compliance: ensure contracts are in place and up-to-date, store documentation securely, review and update internal guidelines. Ensure that corporate administration and governance is kept up-to-date. You'll build out our database to ensure supplier contracts are in place and up-to-date, documentation is stored securely, and corporate administration and governance is kept up-to-date. You will support compliance with ISO 27001, SOC II type 2 and CyberEssentials Project management: assist with the smooth project management of our internal, company-wide projects, such as delivery of our roadmap. You'll be open to taking on ad-hoc and one-off projects, time permitting. and a whole lot more. By nature, working in Operations means that no two days are likely to be the same. There are and will be plenty of opportunities to make the role your own and work on all kinds of one-off projects - both those we already have, and those that you (or others) may identify. About you: Your underlying motivation is to support our business by developing and designing the best solution. You want to learn about how nPlan works inside out and you want to help and support us in achieving our ambitious targets. You're organised, proactive, meticulous, and detail-oriented. You're not phased by working on multiple projects at the same time. You're a problem-solver and you'll tell us if you notice a way in which we can improve. You have demonstrable experience in project management and process improvement, which has directly contributed to the success of a company/project. You're ambitious, and you're looking for a scale-up where your ambitions can be matched by our pace of growth. We want you to bring your ideas with you, observe and learn, and create and implement positive change. You're excited about the impact of what we're building: your energy, determination and drive inspire others to push for success. You're a great communicator, able to build strong relationships internally and externally. You can pay attention to details, and you'll mention "crane" in your application. You have experience of dealing with sensitive and confidential information, such as payroll, pension schemes or contracts. About nPlan: Our purpose is to inspire the world to forecast correctly and empower it to tackle risk, powered by our deep learning technology and its unique ability to forecast the outcomes of construction projects. We're on a mission to change how construction projects are planned, managed and executed, and in the process unlock a trillion dollars of new project value for the world through our data-driven forecasting. We're lucky to work on some of the largest infrastructure projects in the world, which gives us both an opportunity and a privilege to make a significant impact on the world around us, and what it will look like in the future, every day. You'll be joining a world class and well funded team, backed by top investors including GV (formerly known as Google Ventures) that all believe in the future we are creating. We've been on a tremendous growth trajectory so far, and we've got very ambitious growth plans for 2025 and beyond. The typical nPlanauts are: Generally curious about the world. Serious, without taking themselves too seriously. Able to define their own work independently. Proactive about improving the world around them. Open-minded about new technical ideas. Willing to change their mind on the basis of the evidence What working at nPlan will be like: We are still a relatively small team so there is plenty of opportunity for a high degree of ownership over different areas of the product, and you will be directly exposed to all areas of the business. Your voice will always be heard. What you do or say counts, not who you are or where you're from. We have three core values that underlie everything we do: Learn from Everything, Be Radically Truthful, and Aim High, Run Fast. These enable us to create a collaborative, inclusive environment where we can move effectively and efficiently to implement the best solutions. We are a cross-disciplinary team, and come from all backgrounds and countries. Fantastic benefits package for Health & Wellbeing, Learning & Development, family leave, and more. We are committed to addressing the diversity problem in the tech industry, and that starts with making sure we have a diverse team where everyone feels at home and can contribute as an equal. Having time to yourself and a private life is important. We offer a very flexible work environment and a generous holiday policy.