Do you have experience as a commercial account handler for an insurance business? Do you specialise in fleet and professional indemnity? If so, then this is the role you've been waiting for Our client, an extremely successful insurance business, is looking to expand their team of account handlers! Join a dynamic and reputable insurance business where your knowledge of fleet and professional indemnity will be rewarded and most importantly valued! Salary, Benefits & Hours 30k - 35k Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support Made Employment are looking for a confident and experienced commercial account handler to specialise in fleet & professional indemnity. You'll be responsible for managing a portfolio of SME to mid-market clients with a focus on fleet & professional indemnity risks. Broking experience essential! You'll also have sound knowledge of insurance principles and practices along with knowledge of current compliance regime for general insurance Computer & keyboard skills - Navigation of standard office PC Systems - Essential working knowledge of Microsoft Word and Excel - Past use of Open GI(MISYS) would be beneficial
Aug 06, 2025
Full time
Do you have experience as a commercial account handler for an insurance business? Do you specialise in fleet and professional indemnity? If so, then this is the role you've been waiting for Our client, an extremely successful insurance business, is looking to expand their team of account handlers! Join a dynamic and reputable insurance business where your knowledge of fleet and professional indemnity will be rewarded and most importantly valued! Salary, Benefits & Hours 30k - 35k Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support Made Employment are looking for a confident and experienced commercial account handler to specialise in fleet & professional indemnity. You'll be responsible for managing a portfolio of SME to mid-market clients with a focus on fleet & professional indemnity risks. Broking experience essential! You'll also have sound knowledge of insurance principles and practices along with knowledge of current compliance regime for general insurance Computer & keyboard skills - Navigation of standard office PC Systems - Essential working knowledge of Microsoft Word and Excel - Past use of Open GI(MISYS) would be beneficial
Do you have experience working in a busy call centre? Do you have experience managing large call volumes? If so then this is the job for you! Hours/Shift Pattern Rotating shifts between 8am and 6pm, with 5pm finish on a Friday If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min lunch agreed when you start Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (they do have Xmas shut down) Our client are a leading Debt Collection Agency and they're looking to expand their call centre team! They're looking for someone who has experience working within a busy call centre taking around 100 call per day. This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy. You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJ's or IVA's. Apply today to avoid missing out on this phenomenal opportunity!
Jul 22, 2025
Full time
Do you have experience working in a busy call centre? Do you have experience managing large call volumes? If so then this is the job for you! Hours/Shift Pattern Rotating shifts between 8am and 6pm, with 5pm finish on a Friday If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min lunch agreed when you start Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (they do have Xmas shut down) Our client are a leading Debt Collection Agency and they're looking to expand their call centre team! They're looking for someone who has experience working within a busy call centre taking around 100 call per day. This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy. You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJ's or IVA's. Apply today to avoid missing out on this phenomenal opportunity!
Our client is a successful Insurance Broking firm based in Isleworth Middlesex, who have been established for over 40 years. An opportunity has arisen for a Commercial Account Handler to join their team, who can complement the existing structure to help develop the company further. Salary, Benefits & Hours of Work 28,000 - 35,000 Negotiable Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support You will be responsible for working closely with management in broking new and existing business including renewals, as well as compliment certain management and compliance activities. The ideal applicant will be an individual experienced in the insurance industry transacting Commercial insurance contracts new business and renewals, a positive attitude, a willingness to learn and who would like to join a small but growing firm manage workflow and junior members of the team. Negotiating and troubleshooting with insurers Progress towards or having attained CII qualifications essential. Technical Requirements - Broking experience essential including familiarity of Construction, Commercial SME Packages, Motor Fleet, PI, Cyber Liability as well as Property Owners and Liability contracts - Sound knowledge of insurance principles and practices - Knowledge of current compliance regime for general insurance Computer & keyboard skills - Navigation of standard office PC Systems - Essential working knowledge of Microsoft Word and Excel - Past use of Open GI(MISYS) would be beneficial Key Attributes - Aptitude and the capability to grasp basic but important systems and procedures - Well presented - Must be a Team Player and flexible to adapt to the variables of a working day - Time and Work management - Good written and oral communication - Sound File management and strict adherence to procedures in compliance with FCA requirements - Customer focused - Can do attitude
Mar 10, 2025
Full time
Our client is a successful Insurance Broking firm based in Isleworth Middlesex, who have been established for over 40 years. An opportunity has arisen for a Commercial Account Handler to join their team, who can complement the existing structure to help develop the company further. Salary, Benefits & Hours of Work 28,000 - 35,000 Negotiable Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support You will be responsible for working closely with management in broking new and existing business including renewals, as well as compliment certain management and compliance activities. The ideal applicant will be an individual experienced in the insurance industry transacting Commercial insurance contracts new business and renewals, a positive attitude, a willingness to learn and who would like to join a small but growing firm manage workflow and junior members of the team. Negotiating and troubleshooting with insurers Progress towards or having attained CII qualifications essential. Technical Requirements - Broking experience essential including familiarity of Construction, Commercial SME Packages, Motor Fleet, PI, Cyber Liability as well as Property Owners and Liability contracts - Sound knowledge of insurance principles and practices - Knowledge of current compliance regime for general insurance Computer & keyboard skills - Navigation of standard office PC Systems - Essential working knowledge of Microsoft Word and Excel - Past use of Open GI(MISYS) would be beneficial Key Attributes - Aptitude and the capability to grasp basic but important systems and procedures - Well presented - Must be a Team Player and flexible to adapt to the variables of a working day - Time and Work management - Good written and oral communication - Sound File management and strict adherence to procedures in compliance with FCA requirements - Customer focused - Can do attitude
Client Overview Founded in 1999 our client has a long history as a leading debt resolution agency focussed on the utility market. The company ethos has always been much more than debt resolution, offering both clients and customers ways to resolve debt issues by working in partnership. The company has over 70 central staff and a field team of 100 agents committed to providing a tailored collection service using modern techniques. Benefits This role can be office based or hybrid with 2-4 days per month in the Romford office. Salary negotiable DOE Annual Christmas/NY shut down 5 Weeks Holiday (Pro Rata) 3% Pension Life Insurance You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check prior to starting. The Role Reporting to the COO's. the primary purpose of the role is to support the business by managing all people related tasks and supporting the senior management team and line managers in their people management responsibilities. You will also play a pivotal role between the business and an external HR agency and support strategic HR decisions. Key Relationships Senior Management Team Line Managers Team Members Suppliers / Third Party Contractors Key Responsibilities and Duties Support with employee recruitment, liaising with line managers, other agencies etc. as appropriate. Create and maintain systems to oversee the appointment of new staff and ensure that managers are aware of their responsibilities. Engaging with recruitment agencies, setting standards, monitoring costs and pre-vetting CVs. Draft all relevant paperwork in relation to recruitment, including offer letters, contracts of employment and any associated benefits paperwork. Assist with ensuring that Richburns fulfils its obligations with respect to matters such as proof of the right to work. Assist with ensuring that there is effective liaison with the Finance Department for payroll, ensuring workforce information is kept up-to-date and problems are identified and addressed. Ensure finance are notified by payroll deadlines of any new starters, leavers, and changes which affect pay. Ensure that personnel records and the HR system is kept up to date and the information held is fit for purpose and managed in line with data protection and GDPR legislation. Assist with the induction and onboarding process for new employees. Ensure all sickness absence is accurately logged on the HR system and is reported on monthly as part of management information. Act as the first point of contact for any HR queries and effectively manage and escalate queries where required. Work in conjunction with our outsourced HR providers in managing all employee relations cases, including but not limited to investigations, disciplinaries, grievances, sickness absence, performance management and any other workplace disputes. Developing programmes to improve employee welfare. Skills and Experience Hold or working towards CIPD / HR qualifications. Experience of working within a HR related role, with a good knowledge of all people related administrative requirements. Good knowledge of HR systems such as BambooHR or similar. Working knowledge of developing and maintaining administrative procedures, such as filing, database management and record keeping, in line with Data Protection legislation. Knowledge of how HR and payroll interact. Must be competent in minute-taking in complex meetings. Must have a good work ethic with the ability to work within defined timescales. Be approachable and motivated. Be able to plan, mulittask and manage workloads appropriately. Be proficient in Microsoft Office.
Mar 08, 2025
Full time
Client Overview Founded in 1999 our client has a long history as a leading debt resolution agency focussed on the utility market. The company ethos has always been much more than debt resolution, offering both clients and customers ways to resolve debt issues by working in partnership. The company has over 70 central staff and a field team of 100 agents committed to providing a tailored collection service using modern techniques. Benefits This role can be office based or hybrid with 2-4 days per month in the Romford office. Salary negotiable DOE Annual Christmas/NY shut down 5 Weeks Holiday (Pro Rata) 3% Pension Life Insurance You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check prior to starting. The Role Reporting to the COO's. the primary purpose of the role is to support the business by managing all people related tasks and supporting the senior management team and line managers in their people management responsibilities. You will also play a pivotal role between the business and an external HR agency and support strategic HR decisions. Key Relationships Senior Management Team Line Managers Team Members Suppliers / Third Party Contractors Key Responsibilities and Duties Support with employee recruitment, liaising with line managers, other agencies etc. as appropriate. Create and maintain systems to oversee the appointment of new staff and ensure that managers are aware of their responsibilities. Engaging with recruitment agencies, setting standards, monitoring costs and pre-vetting CVs. Draft all relevant paperwork in relation to recruitment, including offer letters, contracts of employment and any associated benefits paperwork. Assist with ensuring that Richburns fulfils its obligations with respect to matters such as proof of the right to work. Assist with ensuring that there is effective liaison with the Finance Department for payroll, ensuring workforce information is kept up-to-date and problems are identified and addressed. Ensure finance are notified by payroll deadlines of any new starters, leavers, and changes which affect pay. Ensure that personnel records and the HR system is kept up to date and the information held is fit for purpose and managed in line with data protection and GDPR legislation. Assist with the induction and onboarding process for new employees. Ensure all sickness absence is accurately logged on the HR system and is reported on monthly as part of management information. Act as the first point of contact for any HR queries and effectively manage and escalate queries where required. Work in conjunction with our outsourced HR providers in managing all employee relations cases, including but not limited to investigations, disciplinaries, grievances, sickness absence, performance management and any other workplace disputes. Developing programmes to improve employee welfare. Skills and Experience Hold or working towards CIPD / HR qualifications. Experience of working within a HR related role, with a good knowledge of all people related administrative requirements. Good knowledge of HR systems such as BambooHR or similar. Working knowledge of developing and maintaining administrative procedures, such as filing, database management and record keeping, in line with Data Protection legislation. Knowledge of how HR and payroll interact. Must be competent in minute-taking in complex meetings. Must have a good work ethic with the ability to work within defined timescales. Be approachable and motivated. Be able to plan, mulittask and manage workloads appropriately. Be proficient in Microsoft Office.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the North London area to meet client demand and maintain exceptionally high service standards to their clients. This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance. Benefits £6000 Car Cash Allowance paid monthly 3% Pension after 3 months Monthly commission 5 weeks holiday (Xmas Shut Down) Great long term development opportunities Full training provided Work is received centrally and distributed to their field team via theirTeam Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income. SKILLS AND EXPERIENCE Must be organised and follow protocols to deliver maximum return on investment per account issued. Must be adaptable and flexible to the varied environments that are presented by the portfolio of work. Good work ethic. Negotiating skills. Approachable. Multi-task. Able to discuss with Management above and below. Able to work as a team. Ability to make quick decisions/judgments. Able to plan and manage workload appropriately. KEY RESPONSIBILITIES AND DUTIES The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client s customers and performing the following functions connected with their gas and electricity supply: Awareness of Debt and Resolution Capability. Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. Execution of documentation to secure payment to the client. Execution of Warrants to secure payment / access to deliver resolution. This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned. This role requires a standard DBS check and Credit Check.
Feb 18, 2025
Full time
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the North London area to meet client demand and maintain exceptionally high service standards to their clients. This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance. Benefits £6000 Car Cash Allowance paid monthly 3% Pension after 3 months Monthly commission 5 weeks holiday (Xmas Shut Down) Great long term development opportunities Full training provided Work is received centrally and distributed to their field team via theirTeam Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income. SKILLS AND EXPERIENCE Must be organised and follow protocols to deliver maximum return on investment per account issued. Must be adaptable and flexible to the varied environments that are presented by the portfolio of work. Good work ethic. Negotiating skills. Approachable. Multi-task. Able to discuss with Management above and below. Able to work as a team. Ability to make quick decisions/judgments. Able to plan and manage workload appropriately. KEY RESPONSIBILITIES AND DUTIES The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client s customers and performing the following functions connected with their gas and electricity supply: Awareness of Debt and Resolution Capability. Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. Execution of documentation to secure payment to the client. Execution of Warrants to secure payment / access to deliver resolution. This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned. This role requires a standard DBS check and Credit Check.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of over one hundred field based officers across the country to meet client demand and maintain exceptionally high service standards to our clients. This role is predominantly field based and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate business insurance. Benefits Car Cash Allowance paid monthly 3% Pension after 3 months Monthly commission 5 weeks holiday (Xmas Shut Down) Great long term development opportunities Full training provided Work is received centrally and distributed to their field team via theirTeam Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income. SKILLS AND EXPERIENCE Must be organised and follow protocols to deliver maximum return on investment per account issued. Must be adaptable and flexible to the varied environments that are presented by the portfolio of work. Good work ethic. Negotiating skills. Approachable. Multi-task. Able to discuss with Management above and below. Able to work as a team. Ability to make quick decisions/judgments. Able to plan and manage workload appropriately. KEY RESPONSIBILITIES AND DUTIES The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client s customers and performing the following functions connected with their gas and electricity supply: Awareness of Debt and Resolution Capability. Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. Execution of documentation to secure payment to the client. Execution of Warrants to secure payment / access to deliver resolution. This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned.
Feb 17, 2025
Full time
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of over one hundred field based officers across the country to meet client demand and maintain exceptionally high service standards to our clients. This role is predominantly field based and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate business insurance. Benefits Car Cash Allowance paid monthly 3% Pension after 3 months Monthly commission 5 weeks holiday (Xmas Shut Down) Great long term development opportunities Full training provided Work is received centrally and distributed to their field team via theirTeam Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income. SKILLS AND EXPERIENCE Must be organised and follow protocols to deliver maximum return on investment per account issued. Must be adaptable and flexible to the varied environments that are presented by the portfolio of work. Good work ethic. Negotiating skills. Approachable. Multi-task. Able to discuss with Management above and below. Able to work as a team. Ability to make quick decisions/judgments. Able to plan and manage workload appropriately. KEY RESPONSIBILITIES AND DUTIES The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client s customers and performing the following functions connected with their gas and electricity supply: Awareness of Debt and Resolution Capability. Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. Execution of documentation to secure payment to the client. Execution of Warrants to secure payment / access to deliver resolution. This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned.
Our client are one of the largest housing construction companies in the UK. They support local borough councils with their tenants building and construction needs. We are looking for a housing coordinator, which is someone who manages all the empty properties for the council and arranges for works to be done with contractors and sub-contractors. You will need to be extremely organised and ideally have some experience dealing with social housing. Some of your responsiblities will be; Act as the main point of contact for all queries relating to voids for OPSL, client and sub-contractors Take ownership and be accountable for tasks allocated during the normal working day. Providing a high level of customer service and administration. Issuing of job orders to sub-contractors. Completing work orders based on specifications issued using internal systems. Issuing quotations/specifications and any VO's to the commercial team in an accurate and timely manner. Dealing with queries from the client. Identify any efficiency opportunities Working with Supervisors, DLO and approved sub-contractors to organise, allocate and schedule work Using the void management system to ensure accurate data sources for performance reporting, updating and changing information as the works order progresses Checking the asbestos register to ensure accurate information is available and ordering surveys if required. Obtaining quotations for necessary removals and scheduling Checking the EPC register and ordering survey as required. Liaising with energy suppliers on an ad-hoc basis. Ensure prompt resolution of queries and complaints Promote and develop best practice, partnering and Quality awareness Follow Osborne core values and policy & procedures Provide information to Operations Manager in a timely manner when requested to do so Printing out of site safety paperwork and site packs for delivery to site by supervisors The benefits are excellent with our client and they include Pension Trade discounts Death in service Cycle to work scheme Discount for Nuffield Health gym 25 days annul leave PLUS bank holidays An additional day off for your birthday This role is a 6 month fixed term contract but could be extended If you have some knowledge of social housing then apply today!
Dec 01, 2022
Full time
Our client are one of the largest housing construction companies in the UK. They support local borough councils with their tenants building and construction needs. We are looking for a housing coordinator, which is someone who manages all the empty properties for the council and arranges for works to be done with contractors and sub-contractors. You will need to be extremely organised and ideally have some experience dealing with social housing. Some of your responsiblities will be; Act as the main point of contact for all queries relating to voids for OPSL, client and sub-contractors Take ownership and be accountable for tasks allocated during the normal working day. Providing a high level of customer service and administration. Issuing of job orders to sub-contractors. Completing work orders based on specifications issued using internal systems. Issuing quotations/specifications and any VO's to the commercial team in an accurate and timely manner. Dealing with queries from the client. Identify any efficiency opportunities Working with Supervisors, DLO and approved sub-contractors to organise, allocate and schedule work Using the void management system to ensure accurate data sources for performance reporting, updating and changing information as the works order progresses Checking the asbestos register to ensure accurate information is available and ordering surveys if required. Obtaining quotations for necessary removals and scheduling Checking the EPC register and ordering survey as required. Liaising with energy suppliers on an ad-hoc basis. Ensure prompt resolution of queries and complaints Promote and develop best practice, partnering and Quality awareness Follow Osborne core values and policy & procedures Provide information to Operations Manager in a timely manner when requested to do so Printing out of site safety paperwork and site packs for delivery to site by supervisors The benefits are excellent with our client and they include Pension Trade discounts Death in service Cycle to work scheme Discount for Nuffield Health gym 25 days annul leave PLUS bank holidays An additional day off for your birthday This role is a 6 month fixed term contract but could be extended If you have some knowledge of social housing then apply today!
