WS Transportation

This is a newly created role in a business which has seen exceptional growth over the last two years, and gives the opportunity for the right individual to become the key contact for a newly acquired Client, helping to drive the next phase of growth and expansion. The Role includes: Being the key point of contact between the Client and the Company. Working closely with the Customer Services, Warehouse, Planning and Transport teams in the company to ensure smooth operation of the Client account. Owning the customer payment system to ensure orders are paid before being released to the planning team. Following up with the customers for any payment queries and escalating to the Client where required. Monitoring the overall client account to ensure SLA's are being met, managing the teams and escalating issues as required. Monitoring delivery performance to ensure any issues are directed to the relevant teams or Client for resolution. Working with the Warehouse and Stock control teams to coordinate inbound goods shipping schedules, and to identify and manage any stock queries. Working closely with the Client to manage any order queries or updates to order details and relaying this to the relevant teams. Working closely with the Systems teams to understand the order flow and resolve any systems queries, and to update the system master data for new product launches. Providing stakeholders with regular KPI reporting. You will have: Self-confidence and a high degree of motivation and drive to succeed. An analytical mindset and strong problem-solving capabilities. A strong working knowledge of Excel for reporting and analytical purposes. Excellent communication skills to communicate clearly, effectively, and appropriately with colleagues at all levels. Strong organisational skills, to independently manage a mix of regular and ad-hoc activities. A structured approach to problem solving, suggesting improvements and constructively challenging processes. 1+ years of experience in Business, Finance, Supply Chain, or a related field. Desirable skills and experiences also include: Experience in a Transport or Logistics environment. Influencing skills to independently engage a wide range of team members to support your initiatives. Experience of working with teams in multiple locations.