S&G Response

Job Description We are looking for people who are passionate about delivering excellent customer service, have great telephone skills and enjoy working as part of a busy team in a fast paced environment. You will be the first point of contact for many customers, managing them through a repair process, supporting them at each step of the way to ensure their customer journey is as smooth and stress free as possible. This will involve both inbound and outbound calls, processing data accurately, liaising with colleagues, external providers and taking accountability for all your actions. We will provide any necessary training although experience in customer service will be helpful. We only want the best, so the process is not easy but if you are willing to learn, want to work hard and put your customer service skills to good use, you will be suitably rewarded as well as having fun in an engaged atmosphere. There will be a comprehensive training plan covering the first three months of your role. If you are looking for a new challenge within a fun and supportive environment, as part of a business with ambitious growth plans, we want to hear from you. Key Accountabilities To process new claims efficiently, accurately, and confidently on behalf of the Companys clients effectively representing the interface between the customer and the Company To ensure excellent customer service at all times To correctly triage new claims to ensure the best and most accurate customer journey To convert hire and repair claims successfully and in line with current processes and compliance requirements Achieve monthly service level agreement requirements Achieve monthly KPI targets as communicated by the Team Leader and Manager. To answer queries swiftly, professionally, and efficiently through detailed knowledge of the processes To liaise with other departments and employees as appropriate so as to minimise inconvenience ensuring the Customer is provided with the correct journey and maximise the efficiency of the claims procedure Qualifications, knowledge & experience Essential Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment and dependable Good time management skills Process orientated MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable Prior customer service experience useful Resilient Supportive Good problem solver GCSE English Language and Maths or equivalent Job Types: Full-time, Permanent Salary: £18,000.00-£20,000.00 per year COVID-19 considerations: We have a full COVID Policy

This role is based in Wilmslow - candidates must be able to commute Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year

This role is based in Wilmslow - candidates must be able to commute Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year

This role is based in Wilmslow - candidates must be able to commute Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year

This role is based in Wilmslow - candidates must be able to commute Have you lots of experience dealing with defended claims? Do you want to be part of a busy, lively team? As a Third -Party Insurance Claims Handler with S&G you will provide a professional, technical, and efficient third-party claims handling service defending claims whilst providing the highest standards of quality and customer service. The role will involve the day to day efficient and effective handling of end to end third party claims with an overall objective of meeting our Insurer Principals requirements. There will also be subrogated recovery claims to deal with and recovering our Principals outlay from the responsible Insurer. You will represent the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication. You must also ensure that the claim file data is kept up to date and accurate through the Claims Management System. There will be a comprehensive training plan covering the first three months of your role. Key Accountabilities To efficiently and accurately deal with claims on behalf of the Companys Insurer Principal confidently representing the interface between the client and the Company To investigate the circumstances of the claim and assess all information to determine possible outcomes and cost assessment on each claim. To liaise with external stakeholders to ascertain further information as part of defending the claim To confidently liaise and negotiate where appropriate with the third parties and their representatives to minimise the claim risk and maximise the efficiency, mitigating the third-party claim. To adhere to current processes and compliance requirements. To liaise with customers, insurers, repairers, engineers and others as needed to maintain contact and resolve any issues arising. Identifying and resolving any potential fraud or repudiation. Handling subrogated recovery claims. Achieve monthly KPI targets as communicated by the Team Leader. At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of service quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure. Qualifications, knowledge & experience Essential Experience of defended Third-party motor damage claims Detailed knowledge of liability and RTA case law Strong knowledge of the recovery process Awareness of the triggers for early identifications of injury claims or large losses Good negotiation skills Confident telephone manner Ability to build great relationships Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable Prior customer service experience useful Prior experience of defended 3rd party claims Awareness of liability resolution Resilient Good problem solver GCSE English Language and Maths or equivalent Please submit your CV if you are interested. Job Types: Full-time, Permanent Salary: £23,000.00-£26,000.00 per year COVID-19 considerations: We have a full COVID policy in place

This role is based in Wilmslow - candidates must be able to commute Have you lots of experience dealing with defended claims? Do you want to be part of a busy, lively team? As a Third -Party Insurance Claims Handler with S&G you will provide a professional, technical, and efficient third-party claims handling service defending claims whilst providing the highest standards of quality and customer service. The role will involve the day to day efficient and effective handling of end to end third party claims with an overall objective of meeting our Insurer Principals requirements. There will also be subrogated recovery claims to deal with and recovering our Principals outlay from the responsible Insurer. You will represent the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication. You must also ensure that the claim file data is kept up to date and accurate through the Claims Management System. There will be a comprehensive training plan covering the first three months of your role. Key Accountabilities To efficiently and accurately deal with claims on behalf of the Companys Insurer Principal confidently representing the interface between the client and the Company To investigate the circumstances of the claim and assess all information to determine possible outcomes and cost assessment on each claim. To liaise with external stakeholders to ascertain further information as part of defending the claim To confidently liaise and negotiate where appropriate with the third parties and their representatives to minimise the claim risk and maximise the efficiency, mitigating the third-party claim. To adhere to current processes and compliance requirements. To liaise with customers, insurers, repairers, engineers and others as needed to maintain contact and resolve any issues arising. Identifying and resolving any potential fraud or repudiation. Handling subrogated recovery claims. Achieve monthly KPI targets as communicated by the Team Leader. At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of service quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure. Qualifications, knowledge & experience Essential Experience of defended Third-party motor damage claims Detailed knowledge of liability and RTA case law Strong knowledge of the recovery process Awareness of the triggers for early identifications of injury claims or large losses Good negotiation skills Confident telephone manner Ability to build great relationships Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable Prior customer service experience useful Prior experience of defended 3rd party claims Awareness of liability resolution Resilient Good problem solver GCSE English Language and Maths or equivalent Please submit your CV if you are interested. Job Types: Full-time, Permanent Salary: £23,000.00-£26,000.00 per year COVID-19 considerations: We have a full COVID policy in place

This role is based in Wilmslow - candidates must be able to commute Have you lots of experience dealing with defended claims? Do you want to be part of a busy, lively team? As a Third -Party Insurance Claims Handler with S&G you will provide a professional, technical, and efficient third-party claims handling service defending claims whilst providing the highest standards of quality and customer service. The role will involve the day to day efficient and effective handling of end to end third party claims with an overall objective of meeting our Insurer Principals requirements. There will also be subrogated recovery claims to deal with and recovering our Principals outlay from the responsible Insurer. You will represent the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication. You must also ensure that the claim file data is kept up to date and accurate through the Claims Management System. There will be a comprehensive training plan covering the first three months of your role. Key Accountabilities To efficiently and accurately deal with claims on behalf of the Companys Insurer Principal confidently representing the interface between the client and the Company To investigate the circumstances of the claim and assess all information to determine possible outcomes and cost assessment on each claim. To liaise with external stakeholders to ascertain further information as part of defending the claim To confidently liaise and negotiate where appropriate with the third parties and their representatives to minimise the claim risk and maximise the efficiency, mitigating the third-party claim. To adhere to current processes and compliance requirements. To liaise with customers, insurers, repairers, engineers and others as needed to maintain contact and resolve any issues arising. Identifying and resolving any potential fraud or repudiation. Handling subrogated recovery claims. Achieve monthly KPI targets as communicated by the Team Leader. At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of service quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure. Qualifications, knowledge & experience Essential Experience of defended Third-party motor damage claims Detailed knowledge of liability and RTA case law Strong knowledge of the recovery process Awareness of the triggers for early identifications of injury claims or large losses Good negotiation skills Confident telephone manner Ability to build great relationships Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable Prior customer service experience useful Prior experience of defended 3rd party claims Awareness of liability resolution Resilient Good problem solver GCSE English Language and Maths or equivalent Please submit your CV if you are interested. Job Types: Full-time, Permanent Salary: £23,000.00-£26,000.00 per year COVID-19 considerations: We have a full COVID policy in place

This role is based in Wilmslow - candidates must be able to commute If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year

This role is based in Wilmslow - candidates must be able to commute Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year