Impact Food Group

Primary School System Coordinator Impact Food Group Purpose of the Role The purpose of this role within the Central Admin Team is to ensure the smooth set up, operation, accuracy, and efficiency of IFG s administrative and system processes across all primary schools. Working collaboratively, the team provides comprehensive support to schools, parents, and operational teams through effective management of various systems (currently Forbrains, Kanpla, Fourth and Pebble) and related platforms. Together, the roles within the team are responsible for maintaining data integrity, supporting the mobilisation of new schools, coordinating menu and calendar updates, managing parent and school communications, and producing essential operational and financial reports. Role Responsibilities: System Administration: Build and maintenance of primary school ordering platforms Onboarding and training of new clients to ordering platforms Distribute parent and staff accounts/invitation links across all ordering platforms Menu updates and verification to ensure parents see correct meal options Managing term dates, closed days and calendar updates Verify and cross-check menu choices to system build Prepare and amend trip and theme-day menus, including mass or manual deletion of meals Create and maintain menu cycles in accordance with operational schedules Menu & Calendar Management Create usable menu templates for meal ordering platforms Receive, check and interrogate submitted menus from Food Team before platform menu building begins Create menu layouts, ensuring accuracy across all ordering platforms before publishing Prepare annual academic calendars with all relevant term dates in a timely manner to facilitate system updates Collaborations & Meetings: Attending scheduled and ad-hoc meetings with system partners and internal teams to build development and iron out issues Liaising across Central Admin Team, Mobilisations Director and Operations Team for consistent data and quality service Collaborate across departments to identify and resolve recurring system issues Support new school onboarding and integration activities Train new team members ensuring consistent knowledge of system processes and protocols Skills & Experience Strong communication and interpersonal skills Outstanding customer service skills Excellent organisational and multitasking abilities High attention to detail with a proactive approach to problem solving Competent in Microsoft Office and database systems If you re a collaborative, solution-focused administrator who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.

Role: Operations Manager Salary: Competitive Salary plus Car Allowance & Great Benefits Location: Kent / Surrey At Impact Food Group , we re more than a school caterer. The people are the heart of what we do. We re driven by creating a positive food culture and helping more students eat better food. Making a positive social impact is at the centre of our identity. We tirelessly learn, develop and make improvements in every way, every day. Delivered by our distinct and industry leading brands ; Innovate, Cucina, Chapter One and Hutchison we cater for over 800,000 students. To find out more visit our website Due to continued business growth an exciting opportunity has arisen for an experienced Operations Manager to join the Chapter One - this role is overseeing a portfolio of schools. This role is a field based role, so you will need to be prepared to travel to support your teams out in the business. The essential ingredient at the heart of our business is our people so we are searching for an experienced multisite Operations Manager with a background in an excellent food catering services to join our business. Can you Manage, inspire, and engage our teams? Meet with clients to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses Demonstrate passion and knowledge of great contemporary fresh food and service Deliver exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards. Demonstrate strong motivation skills with a lead by example approach Deliver financial management skills - commercial and fixed price What can you bring? The experience and knowledge we are looking for includes. A background as an Area Manager/ Operation's Manager within a Independent Education contract catering would be desirable, we will also be interested in speaking with you if you are from State Education, Business & Industry or a retail catering environment - you will have managed at least 8 sites; Day to day management and guidance of the chef managers running the sites including in supporting with client relationships, Recruitment and HR matters. You will be comfortable conversing at all levels, from the kitchen to the board room. We are after a self-motivated, resilient, and highly organised manager; with an understanding of how to prioritise effectively. You won t be afraid of the Office suite and will be a dab hand at producing spreadsheets and presentations to show how well you re doing. What we d love to give you Competitive salary plus a Car Allowance / Bonus 25 days paid annual leave plus bank holidays. Life assurance & company pension scheme. Healthcare Access to our extensive online Learning platform and development opportunities An employee wellbeing platform. Access to a salary sacrifice electric car scheme. IFG rewards for highstreets discounts. Annual Summer Party with company awards. Additional Details IFG are committed to the safeguarding of children and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which we supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements. We look forward to receiving your application!

Marketing Coordinator Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 800,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Marketing Coordinator to join and play a vital role in supporting our business. Guided by our values , integrity, bold, impactful, humble and community ; you will help us shape a workplace and culture we can all be proud of. The Marketing Coordinator will bridge our central marketing team and operational business, rolling out best-practice marketing across all schools to drive participation, meal uptake, and customer experience. Reporting to the Head of Marketing & Communications it will be 2 days in the office or at sites and 3 days WFH. Role Responsibilities: Marketing Plans & Campaigns Tailor business-wide marketing plans and campaigns that drive awareness, participation, and meal uptake with site specifics. Support retention activity, added-value initiatives, and adapt toolkits and campaigns to drive measurable impact. Support in the execution of Trust/school-specific marketing activity for new and existing sites, including launch campaigns, signage rollouts, and website content updates. Food Marketing & Promotions Lead on site-level execution of food marketing activity including menus, meal deals, promotional campaigns, and theme days. Help develop engaging, customer-facing materials that drive awareness and uptake across students, parents, and staff. Retail Excellence Perfect Site Support in the development and continuous improvement of IFG s Perfect Site model. Support operational teams by tailoring best practice to provide canteen layouts, merchandising, point-of-sale, and customer experience best practice. Ensure school sites are fully equipped with marketing materials and signage that reflect brand standards and engage students. Student Insight & Engagement Set up and run student panels, both face-to-face and digitally, to gather quantitative and qualitative insights. Analyse findings and translate them into actionable recommendations that inform menus, marketing campaigns, and customer experience improvements. Client & Consumer Surveys Support delivery, analysis, and reporting of client and consumer surveys. Support sites with action plans to ensure insights are embedded into site-level operations. Content Creation & Communications Develop creative, impactful content using Canva and other tools for campaigns, promotions, website updates, and awards submissions (local and national). Support with copywriting, design, and deployment of site-level communications, including school launch materials, digital signage, and online portals. Ensure all communications across new and existing schools are engaging, consistent, and aligned with IFG brand standards. Skills & Experience Has proven experience in marketing, ideally in a retail, foodservice, or consumer-focused environment. Understands the power of great customer experience in driving participation and sales. Is confident engaging with different stakeholders from students and parents to clients and site teams. Has strong project management skills with the ability to balance multiple priorities, including school mobilisations. Can translate insight into actionable marketing activity. Creative, with a flair for content creation, design, and digital communications. Confident communicator, able to present ideas and influence at all levels. Flexible and willing to travel to sites across the UK 2-4 days a month. Experienced User of Canva Experience of Working with digital Content Management Systems Video/Photography to a Good Standard Experience of using CRM Systems Video Editing (e.g. Capcut) If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK. What we can offer Monday to Friday working, 25 days holiday plus bank holidays, Access to IFG rewards (money off high street), Yearly Summer Party, Centrally based offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Impact Food are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which Innovate Services Ltd supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.

Revenue Assurance Analyst (6 Month FTC - Hybrid) Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 800,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Revenue Assurance Analyst to join and play a vital role in supporting our business on an initial 6-month FTC Guided by our values , integrity, bold, impactful, empathy and community ; you will help us shape a workplace and culture we can all be proud of. What you ll be doing We have an exciting opportunity for a detail-oriented and commercially minded Revenue Assurance Analyst to join our team on a 6-month fixed-term contract. This is a high-impact role with a clear objective: to ensure we are maximising revenue in line with our client agreements. There is a strong possibility that this role will become permanent for the right candidate. You will be responsible for a critical project to systematically review our entire portfolio of client contracts. Using cutting-edge contract review software (Robin AI), you will identify all costs that can be legitimately recharged to our clients. You will then conduct a gap analysis against our current billing to quantify any areas of under-recovery. The final and most crucial step will be to partner with our Regional Operations Directors, providing them with the data and contractual evidence needed to effectively negotiate with clients and recover any lost revenue. Key Responsibilities Contract Analysis: Utilise our contract review software (Robin AI) and your own expertise to conduct a thorough review of client contracts, building a definitive schedule of all rechargeable costs and service obligations. Data Reconciliation: Interrogate large financial data sets to compare contractually agreed recharges against historical and current billing reality, accurately quantifying any revenue leakage. Stakeholder Collaboration: Work closely with the Regional Operations Directors (RODs), presenting your findings clearly and concisely to build a strong case for revenue recovery. Influencing & Support: Act as a subject matter expert, providing the commercial backing and influencing skills needed to support the RODs through their client negotiations. Process Improvement: Provide recommendations for improving the accuracy and efficiency of our billing and recharge processes going forward. Reporting: Track and report on the progress of revenue recovery initiatives to the Head of Commercial Finance. Skills & Experience Proven experience in a role requiring detailed analysis of large, complex data sets. The ability to read, interpret, and accurately apply the commercial terms of legal contracts. Strong influencing and communication skills, with a demonstrated ability to build relationships and present complex information to senior stakeholders. A curious, meticulous, and investigative mindset with exceptional attention to detail. A proactive, self-starting attitude, comfortable managing your own workload to meet project deadlines. Experience in a similar revenue assurance, contract compliance, or commercial finance role. Professional qualification (ACA, ACCA, CIMA) or Qualified by Experience (QBE). Experience in the contract catering, hospitality, or another multi-site service industry. If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.

Recruitment Coordinator Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 800,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Recruitment Coordinator to join and play a vital role in supporting our business. Guided by our values , integrity, bold, impactful, humble and community ; you will help us shape a workplace and culture we can all be proud of. Key Role Responsibilities: Responsible for the delivery and management of non manager / kitchen porters, supervisors and cooks, coordinating the recruitment and support screening of chefs / cooks. Assisting the end-to-end recruitment, ensuring the candidate experience is second to none, and being the champion of promoting Impact Food Group as an employer of choice to prospective candidates. Advise hiring managers on different approaches to talent attraction and the recruitment process, whilst ensuring all recruitment activity/campaigns have an established ROI and success is measured. Collaborate with the wider recruitment team on learnings from recruitment campaigns, to ensure the best practice is shared. Manage Recruitment Inbox/ respond to recruitment queries over the phone and through email Develop initiatives as part of the employer brand & recruitment strategy to promote Impact Food Group as the place to work in the sector. Prepare weekly live vacancy updates and monthly recruitment KPI reports (ROI, time to hire, applications to interview, interview to hire ratio s, etc.) Advertise opportunities via our ATS system (Talos) and ensure all agreed attraction methods live in line with agreed timescales and are reportable within the system to ensure ROI is measurable. Manage advertising response and ensure all candidates are contacted within agreed set time frames at each stage of the recruitment process, whilst maintaining clear communication with those involved at each stage. What we are looking for An expert in high volume recruitment administration who is passionate about our brand and what makes our people great. A proactive, self-starter who uses their initiative to think outside of the box of how-to source, attract and identify talent in your role. Passionate about delivering the candidate experience, and how this can add value to our employer brand and our success as a recruitment team. Excellent accuracy and attention to detail throughout the recruitment journey Excellent timekeeping and organisational skills, whilst being able to manage and prioritise your own workload. Resilient and calm under pressure A natural at taking a proactive approach and using your initiative to solve problems. Competent in using ATS systems and reporting (Excel and Word) If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK. What we can offer Monday to Friday working ( 2-3 Days Office Based) 25 days holiday plus bank holidays Access to IFG rewards (money off high street) Yearly Summer Party Centrally based offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Impact Food are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS check, which Innovate Services Ltd supply the cost for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.

HR Coordinator Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 800,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised People Coordinator to join our Shared Services Team and play a vital role in supporting our people operations and employee experience. Guided by our values , integrity, bold, impactful, humble, and community ; you will help us shape a workplace and culture we can all be proud of. What you ll be doing As a People Services Coordinator, you ll be the first point of contact for our employees and managers, providing friendly, accurate, and timely support across a wide range of people matters. You ll help keep our systems running smoothly, support key employee lifecycle processes, and take the lead on specific employee relations cases. Key Responsibilities Responding to general employee enquiries via phone and email, providing helpful and accurate information. Directing manager queries to the right person or team within the People function. Maintaining and updating our HR systems and records with precision and care. Taking the lead on ensuring compliance with UK law and Company policy in matters such as right to work documents and DBS checks, handling matters with care and integrity. Advising employees and managers on maternity, paternity, and adoption leave processes, providing administrative support for these processes. Assisting with onboarding processes for new starters and employees transferring via TUPE. Guiding managers through probationary period procedures to ensure fair and consistent management, contributing to a positive culture where employees feel supported. More about you - Experience in an HR or administrative role, ideally in a fast-paced environment. A passion for people and a commitment to delivering excellent service. Strong organisational skills and attention to detail. Confident communicator with a friendly and professional approach. Comfortable using HR systems and handling sensitive information. Eager to learn and grow ideally studying towards a CIPD Level 3 qualification or keen to start. Considerate and ready to both learn from and share your knowledge with colleagues to be part of a fantastic People Team. If you re a collaborative, solution-focused HR professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team transforming lives through the power of food, making a genuine difference for students across the UK.

System Coordinator Impact Food Group Purpose of the Role The purpose of this role within the Central Admin Team is to ensure the smooth set up, operation, accuracy, and efficiency of IFG s administrative and system processes across all primary schools. Working collaboratively, the team provides comprehensive support to schools, parents, and operational teams through effective management of various systems (currently Forbrains, Kanpla, Fourth and Pebble) and related platforms. Together, the roles within the team are responsible for maintaining data integrity, supporting the mobilisation of new schools, coordinating menu and calendar updates, managing parent and school communications, and producing essential operational and financial reports. Role Responsibilities: System Administration: Build and maintenance of primary school ordering platforms Onboarding and training of new clients to ordering platforms Distribute parent and staff accounts/invitation links across all ordering platforms Menu updates and verification to ensure parents see correct meal options Managing term dates, closed days and calendar updates Verify and cross-check menu choices to system build Prepare and amend trip and theme-day menus, including mass or manual deletion of meals Create and maintain menu cycles in accordance with operational schedules Menu & Calendar Management Create usable menu templates for meal ordering platforms Receive, check and interrogate submitted menus from Food Team before platform menu building begins Create menu layouts, ensuring accuracy across all ordering platforms before publishing Prepare annual academic calendars with all relevant term dates in a timely manner to facilitate system updates Collaborations & Meetings: Attending scheduled and ad-hoc meetings with system partners and internal teams to build development and iron out issues Liaising across Central Admin Team, Mobilisations Director and Operations Team for consistent data and quality service Collaborate across departments to identify and resolve recurring system issues Support new school onboarding and integration activities Train new team members ensuring consistent knowledge of system processes and protocols Skills & Experience Strong communication and interpersonal skills Outstanding customer service skills Excellent organisational and multitasking abilities High attention to detail with a proactive approach to problem solving Competent in Microsoft Office and database systems If you re a collaborative, solution-focused administrator who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.