AI Engineer - Newcastle upon Tyne (On-site, Full-time) Join a dynamic, forward-thinking organisation based in Newcastle City Centre as an AI Engineer , where you'll help shape and deliver next-generation AI solutions with real-world impact. This is a rare opportunity to be part of a newly formed, high-performance team building enterprise-grade AI from the ground up. What You'll Be Doing: Designing, developing, and deploying AI/ML solutions using Python and modern ML frameworks. Building and fine-tuning Large Language Models (LLMs) , working with embedding models and vector databases. Creating agentic workflows and tools that simulate decision-making in dynamic environments. Collaborating closely with product owners and business stakeholders to translate problems into scalable solutions. Implementing AI tools within a modern Azure cloud infrastructure (or similar). Supporting ongoing AI experimentation and driving continuous model improvement. Keeping up to date with research and innovations in AI, ML, NLP, and generative models. What We're Looking For: Strong proficiency in Python and experience with ML frameworks (e.g. PyTorch, TensorFlow). Solid understanding of machine learning fundamentals , including supervised/unsupervised learning. Experience with cloud environments - ideally Azure , but AWS or GCP also considered. Familiarity with LLMs , prompt engineering , and vector databases (e.g. Pinecone, FAISS). Practical experience building production-ready AI applications. Ability to work on-site in Newcastle in a collaborative, agile environment. A curious mindset, eagerness to learn, and a genuine interest in AI's practical applications. What's on Offer: The chance to work in a greenfield AI environment with high visibility and ownership. Collaborative, non-corporate culture with strong autonomy and responsibility. A workplace committed to innovation, experimentation, and fast learning. Competitive salary and benefits package tailored to experience. If you're excited by the idea of building real-world AI tools from scratch and want to be at the forefront of applied AI, we'd love to hear from you.
Jun 25, 2025
Full time
AI Engineer - Newcastle upon Tyne (On-site, Full-time) Join a dynamic, forward-thinking organisation based in Newcastle City Centre as an AI Engineer , where you'll help shape and deliver next-generation AI solutions with real-world impact. This is a rare opportunity to be part of a newly formed, high-performance team building enterprise-grade AI from the ground up. What You'll Be Doing: Designing, developing, and deploying AI/ML solutions using Python and modern ML frameworks. Building and fine-tuning Large Language Models (LLMs) , working with embedding models and vector databases. Creating agentic workflows and tools that simulate decision-making in dynamic environments. Collaborating closely with product owners and business stakeholders to translate problems into scalable solutions. Implementing AI tools within a modern Azure cloud infrastructure (or similar). Supporting ongoing AI experimentation and driving continuous model improvement. Keeping up to date with research and innovations in AI, ML, NLP, and generative models. What We're Looking For: Strong proficiency in Python and experience with ML frameworks (e.g. PyTorch, TensorFlow). Solid understanding of machine learning fundamentals , including supervised/unsupervised learning. Experience with cloud environments - ideally Azure , but AWS or GCP also considered. Familiarity with LLMs , prompt engineering , and vector databases (e.g. Pinecone, FAISS). Practical experience building production-ready AI applications. Ability to work on-site in Newcastle in a collaborative, agile environment. A curious mindset, eagerness to learn, and a genuine interest in AI's practical applications. What's on Offer: The chance to work in a greenfield AI environment with high visibility and ownership. Collaborative, non-corporate culture with strong autonomy and responsibility. A workplace committed to innovation, experimentation, and fast learning. Competitive salary and benefits package tailored to experience. If you're excited by the idea of building real-world AI tools from scratch and want to be at the forefront of applied AI, we'd love to hear from you.
IT Support Engineer Are you an experienced IT Support Engineer looking to step into a more autonomous, client-facing role with real variety and responsibility? A growing North East-based MSP is looking for a talented engineer to join its close-knit technical team. You'll work across multiple client environments, managing infrastructure, supporting users onsite and remotely, and playing a key role in project delivery - all while developing your skills in a highly collaborative and supportive setting. What You'll Bring: 3+ years of hands-on IT support experience (MSP or multi-client environments preferred) Strong knowledge of Microsoft 365, Windows desktop/server, and general infrastructure Confidence troubleshooting networking issues (WiFi, firewalls, VLANs, switching) Clear communication and the ability to build great relationships with end users and stakeholders A proactive mindset and a desire to keep learning ️ What You'll Be Doing: Providing both onsite and remote support to a diverse range of clients Managing infrastructure, hardware, cloud services, and systems (incl. CCTV, AV, telephony) Delivering project work, installations, and technical upgrades Escalating issues, mentoring junior staff, and owning client relationships What You'll Get: Salary starting at £30,000 , with regular reviews and performance-based increases £1,000 retention bonus after 6 months Free gym membership & industry-recognised training/certifications 32 days annual leave (increasing with length of service) Pension scheme, mileage reimbursement, and a friendly, flexible culture Full driving licence and access to a vehicle is essential (primarily North East-based clients). If you're looking for a role where you're trusted, supported, and empowered to grow - we'd love to hear from you. Apply now or reach out confidentially for more info.
Jun 24, 2025
Full time
IT Support Engineer Are you an experienced IT Support Engineer looking to step into a more autonomous, client-facing role with real variety and responsibility? A growing North East-based MSP is looking for a talented engineer to join its close-knit technical team. You'll work across multiple client environments, managing infrastructure, supporting users onsite and remotely, and playing a key role in project delivery - all while developing your skills in a highly collaborative and supportive setting. What You'll Bring: 3+ years of hands-on IT support experience (MSP or multi-client environments preferred) Strong knowledge of Microsoft 365, Windows desktop/server, and general infrastructure Confidence troubleshooting networking issues (WiFi, firewalls, VLANs, switching) Clear communication and the ability to build great relationships with end users and stakeholders A proactive mindset and a desire to keep learning ️ What You'll Be Doing: Providing both onsite and remote support to a diverse range of clients Managing infrastructure, hardware, cloud services, and systems (incl. CCTV, AV, telephony) Delivering project work, installations, and technical upgrades Escalating issues, mentoring junior staff, and owning client relationships What You'll Get: Salary starting at £30,000 , with regular reviews and performance-based increases £1,000 retention bonus after 6 months Free gym membership & industry-recognised training/certifications 32 days annual leave (increasing with length of service) Pension scheme, mileage reimbursement, and a friendly, flexible culture Full driving licence and access to a vehicle is essential (primarily North East-based clients). If you're looking for a role where you're trusted, supported, and empowered to grow - we'd love to hear from you. Apply now or reach out confidentially for more info.
IT Engineer - Mid to Senior Level Enterprise Projects Hybrid An exciting opportunity has opened up for an experienced IT Engineer to join a forward-thinking organisation delivering a wide range of enterprise-level IT projects. This mid to senior-level position is ideal for someone confident in taking ownership of technical initiatives and driving them through to completion in a fast-paced environment. The successful candidate will bring strong technical expertise, problem-solving skills, and the ability to collaborate across multiple teams. From Microsoft environment upgrades to AV systems, infrastructure migrations and service desk escalations, no two days will be the same. What you'll be doing: Leading enterprise-scale Microsoft upgrades (Windows, Office 365) Managing AV tech across meeting spaces with a focus on quality and reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we're looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You'll thrive here if you are: A self-starter who takes ownership Adaptable and proactive in the face of change A team player who supports others while delivering high standards If you're ready to step into a hands-on role with real impact across a business, we'd love to hear from you. Apply now for a confidential conversation.
Jun 23, 2025
Full time
IT Engineer - Mid to Senior Level Enterprise Projects Hybrid An exciting opportunity has opened up for an experienced IT Engineer to join a forward-thinking organisation delivering a wide range of enterprise-level IT projects. This mid to senior-level position is ideal for someone confident in taking ownership of technical initiatives and driving them through to completion in a fast-paced environment. The successful candidate will bring strong technical expertise, problem-solving skills, and the ability to collaborate across multiple teams. From Microsoft environment upgrades to AV systems, infrastructure migrations and service desk escalations, no two days will be the same. What you'll be doing: Leading enterprise-scale Microsoft upgrades (Windows, Office 365) Managing AV tech across meeting spaces with a focus on quality and reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we're looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You'll thrive here if you are: A self-starter who takes ownership Adaptable and proactive in the face of change A team player who supports others while delivering high standards If you're ready to step into a hands-on role with real impact across a business, we'd love to hear from you. Apply now for a confidential conversation.
The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code. Responsibilities Design, code, test and manage various applications Collaborate with engineering team and product team to establish best products Follow outlined standards of quality related to code and systems Develop automated tests and conduct performance tuning Qualifications Bachelor's degree in Computer Science or relevant field 4+ years of experience working with .NET or relevant experiences Experience developing web-based applications in C#, HTML, JavaScript, VBScript/ASP, or .NET Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle Experience working in agile development environment
Jun 21, 2025
Full time
The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code. Responsibilities Design, code, test and manage various applications Collaborate with engineering team and product team to establish best products Follow outlined standards of quality related to code and systems Develop automated tests and conduct performance tuning Qualifications Bachelor's degree in Computer Science or relevant field 4+ years of experience working with .NET or relevant experiences Experience developing web-based applications in C#, HTML, JavaScript, VBScript/ASP, or .NET Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle Experience working in agile development environment
North East England on-site Working Full-time A fast-growing consumer brand is seeking a Head of Customer Service to lead its customer support strategy across the UK, EU, and US markets. This is a key leadership role within a digitally native, international business focused on delivering exceptional customer experiences across e-commerce and retail channels. About the Role You will oversee the delivery of high-quality customer service across all support channels, fostering a culture of excellence, empathy, and continuous improvement. As the customer voice within the business, you'll drive strategy, manage performance, and collaborate with teams across operations, product, and e-commerce to improve the full customer journey. Key Responsibilities Lead and develop the customer service team, ensuring SLAs and KPIs are consistently met Create and execute strategies to enhance customer satisfaction, retention, and loyalty Oversee customer insights and reporting to inform cross-functional improvements Manage escalations, complex queries, and brand reputation with care and confidence Implement customer support tools and technologies to streamline and modernise operations Develop and refine customer service policies, FAQs, and processes to ensure consistency Act as the internal champion for the customer experience across all regions and channels What We're Looking For Proven leadership experience in a multi-channel customer service environment A customer-first mindset with experience shaping and scaling service operations Strong commercial awareness and experience working in a fast-paced, growth-focused business Experience with support technologies (e.g., CRM, helpdesk, live chat platforms) Excellent communication skills and a hands-on, proactive leadership style Comfortable working cross-functionally to influence product and operational decisions If you're passionate about customer excellence and thrive in a high-growth environment, this role offers the chance to make a real impact on a brand that's expanding globally. Apply now or reach out for a confidential conversation.
Jun 16, 2025
Full time
North East England on-site Working Full-time A fast-growing consumer brand is seeking a Head of Customer Service to lead its customer support strategy across the UK, EU, and US markets. This is a key leadership role within a digitally native, international business focused on delivering exceptional customer experiences across e-commerce and retail channels. About the Role You will oversee the delivery of high-quality customer service across all support channels, fostering a culture of excellence, empathy, and continuous improvement. As the customer voice within the business, you'll drive strategy, manage performance, and collaborate with teams across operations, product, and e-commerce to improve the full customer journey. Key Responsibilities Lead and develop the customer service team, ensuring SLAs and KPIs are consistently met Create and execute strategies to enhance customer satisfaction, retention, and loyalty Oversee customer insights and reporting to inform cross-functional improvements Manage escalations, complex queries, and brand reputation with care and confidence Implement customer support tools and technologies to streamline and modernise operations Develop and refine customer service policies, FAQs, and processes to ensure consistency Act as the internal champion for the customer experience across all regions and channels What We're Looking For Proven leadership experience in a multi-channel customer service environment A customer-first mindset with experience shaping and scaling service operations Strong commercial awareness and experience working in a fast-paced, growth-focused business Experience with support technologies (e.g., CRM, helpdesk, live chat platforms) Excellent communication skills and a hands-on, proactive leadership style Comfortable working cross-functionally to influence product and operational decisions If you're passionate about customer excellence and thrive in a high-growth environment, this role offers the chance to make a real impact on a brand that's expanding globally. Apply now or reach out for a confidential conversation.