Job Details Location : Heathrow Contract: Permanent Salary: £23,169 plus excellent benefits Hours: Full Time positions available on an annualised hours contract Shifts: Due to the nature of the role, you will work on a 7 day rotational shift basis, including early mornings and evenings. We will try to be as flexible as possible. Closing Date: Saturday 31st December 2022 In a nutshell At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity. Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they're not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you're ready to take your career to new heights, read on. We're on the search for warm, hands-on and professional people for this amazing role, based at our Heathrow Clubhouse. You'll bring our menus to life, ensuring quality, style and high service standards, giving our Clubhouse guests the best possible experience when flying with Virgin Atlantic. As Clubhouse Crew you will follow the Clubhouse Service Standards to serve food and drink to customers in the Clubhouse/Revivals and, where relevant, other locations. An absolute focus on our NPS (Net Promoter Score) at every customer touchpoint and journey is essential and critical. Day to Day You will create a memorable and lasting experience by delivering exemplary customer service to the guests in the Clubhouse/Revivals. Using your unique personality and Virgin flair to deliver a shining service and bring our brand to life. • Ensure that all food and drink is prepared and served according to the Clubhouse standards • Make sure our customers are wowed by the spectacular experience our Clubhouse has offer • Play your vital part in the team making sure all duties are completed • Bring our menu to life so our customers get to sample our delicious options • Maintain the cleanliness and standards of our award-winning Clubhouse About you Are you an experienced waiter or customer service professional who is experienced with face to face interaction and delivering the most amazing service? If so, we think you would love this role! We seek people with the following skills and experience • Genuine enthusiasm for providing the highest standard of customer service at all times • Good teamwork skills • Warm and engaging communication style • A real passion for food and hospitality • Pride in your appearance If this sounds like you and you'd like to work in our fabulous clubhouse that won the best airport lounge in the world, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Dec 17, 2022
Full time
Job Details Location : Heathrow Contract: Permanent Salary: £23,169 plus excellent benefits Hours: Full Time positions available on an annualised hours contract Shifts: Due to the nature of the role, you will work on a 7 day rotational shift basis, including early mornings and evenings. We will try to be as flexible as possible. Closing Date: Saturday 31st December 2022 In a nutshell At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity. Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they're not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you're ready to take your career to new heights, read on. We're on the search for warm, hands-on and professional people for this amazing role, based at our Heathrow Clubhouse. You'll bring our menus to life, ensuring quality, style and high service standards, giving our Clubhouse guests the best possible experience when flying with Virgin Atlantic. As Clubhouse Crew you will follow the Clubhouse Service Standards to serve food and drink to customers in the Clubhouse/Revivals and, where relevant, other locations. An absolute focus on our NPS (Net Promoter Score) at every customer touchpoint and journey is essential and critical. Day to Day You will create a memorable and lasting experience by delivering exemplary customer service to the guests in the Clubhouse/Revivals. Using your unique personality and Virgin flair to deliver a shining service and bring our brand to life. • Ensure that all food and drink is prepared and served according to the Clubhouse standards • Make sure our customers are wowed by the spectacular experience our Clubhouse has offer • Play your vital part in the team making sure all duties are completed • Bring our menu to life so our customers get to sample our delicious options • Maintain the cleanliness and standards of our award-winning Clubhouse About you Are you an experienced waiter or customer service professional who is experienced with face to face interaction and delivering the most amazing service? If so, we think you would love this role! We seek people with the following skills and experience • Genuine enthusiasm for providing the highest standard of customer service at all times • Good teamwork skills • Warm and engaging communication style • A real passion for food and hospitality • Pride in your appearance If this sounds like you and you'd like to work in our fabulous clubhouse that won the best airport lounge in the world, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Job Details Salary: £20,500 plus commission Hours: Under the company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours) hours per year that you are required to work. Location: Ipswich Martlesham - Next Contract: Full Time, Permanent Closing Date: Tuesday 27th December 2022 Many of our staff at Virgin work flexibly and in many different ways, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role. In a nutshell We are not just a travel agent, we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability! As a Personal Holiday Advisor we'll help you become the specialist creating once-in-a-lifetime trips and making our customers' dreams a reality. Importantly, you'll always look for ways to add your own dash of Virgin flair - creating those magic moments they didn't even expect. Day to day Working alongside our established award-winning Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend. You'll do this through the rapport you build, using your personality to bring holidays to life. But it doesn't stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey. As a single point of contact, you'll have the opportunity to actively promote our phenomenal products, form relationships and really get to exceed their expectations- Keeping them coming back for more. We are not just a travel agent; we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability! What We Offer • Comprehensive on-boarding programme, including a four-week training course. It's fast-paced and turbulent at times, but we believe it makes things well, just a bit more fun. • Up to seven flights a year to any of Virgin Atlantic's global destinations (did someone say Vegas?) • Generous contributory pension scheme • High-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work. • Access to our employee assistance programme and Digital GP service. • Continuous mentoring and development through a dedicated development programme to support your career progression. • Industry leading Staff Travel benefits About you The store is open between Monday- Sunday, 09.00am and 7.00pm with the requirement to work 37.5 hours per week on early, late and weekend shifts. What we're looking for: - • Exceptional customer service skills with a strong commitment to overcoming targets and challenges. • Although travel experience isn't essential, a real passion to work within tourism would be great • Outstanding communication skills with the ability to really listen and understand what our customer wants. • Self driven and motivation to manage your own time effectively. • You care for our customers and will be driven by their happiness. • Collaborative and adaptable in a constantly evolving environment, becoming part of a close-knit team. As our stores can be open between Monday- Sunday, 09.00am and 9.00pm, we'll need you to be flexible to work a variable full time shift pattern, which will include evenings & weekends. If the above sounds like you, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Dec 17, 2022
Full time
Job Details Salary: £20,500 plus commission Hours: Under the company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours) hours per year that you are required to work. Location: Ipswich Martlesham - Next Contract: Full Time, Permanent Closing Date: Tuesday 27th December 2022 Many of our staff at Virgin work flexibly and in many different ways, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role. In a nutshell We are not just a travel agent, we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability! As a Personal Holiday Advisor we'll help you become the specialist creating once-in-a-lifetime trips and making our customers' dreams a reality. Importantly, you'll always look for ways to add your own dash of Virgin flair - creating those magic moments they didn't even expect. Day to day Working alongside our established award-winning Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend. You'll do this through the rapport you build, using your personality to bring holidays to life. But it doesn't stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey. As a single point of contact, you'll have the opportunity to actively promote our phenomenal products, form relationships and really get to exceed their expectations- Keeping them coming back for more. We are not just a travel agent; we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability! What We Offer • Comprehensive on-boarding programme, including a four-week training course. It's fast-paced and turbulent at times, but we believe it makes things well, just a bit more fun. • Up to seven flights a year to any of Virgin Atlantic's global destinations (did someone say Vegas?) • Generous contributory pension scheme • High-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work. • Access to our employee assistance programme and Digital GP service. • Continuous mentoring and development through a dedicated development programme to support your career progression. • Industry leading Staff Travel benefits About you The store is open between Monday- Sunday, 09.00am and 7.00pm with the requirement to work 37.5 hours per week on early, late and weekend shifts. What we're looking for: - • Exceptional customer service skills with a strong commitment to overcoming targets and challenges. • Although travel experience isn't essential, a real passion to work within tourism would be great • Outstanding communication skills with the ability to really listen and understand what our customer wants. • Self driven and motivation to manage your own time effectively. • You care for our customers and will be driven by their happiness. • Collaborative and adaptable in a constantly evolving environment, becoming part of a close-knit team. As our stores can be open between Monday- Sunday, 09.00am and 9.00pm, we'll need you to be flexible to work a variable full time shift pattern, which will include evenings & weekends. If the above sounds like you, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Job Details Hours: 37.5 per week, Monday - Friday Location: Hybrid role with up to 3 days a week working in our VHQ, Crawley West Sussex Contract: Permanent Closing date: Tuesday, 3 January 2023 Many of our staff at Virgin work flexibly and in many different ways, including different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role. In a nutshell At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company and sustainably profitable. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. It's in our DNA to disrupt the market and lead the way with fresh ideas. Bringing new approaches to the industry, and remaining a loud and proud voice for positive change - be it on issues of sustainability, people or our communities. To help us achieve that ambition we are looking for two Strategy Managers. So, if you're ready to take your career to new heights, read on. The strategy team at Virgin Atlantic is responsible for understanding the internal and external dynamics that most impact the business, and to develop options and recommend actions that strengthen our strategic position. You will be engaging with a wide range of people, across all areas of the business, while working to shape and deliver the priorities of Virgin Atlantic's CEO and Leadership Team. The strategy team at Virgin Atlantic sits within Corporate Development - alongside sustainability and government affairs - reporting to the CEO. Day to day Lead on generating strategic insights and actionable recommendations - Research and analyse areas of uncertainty or strategic relevance (internal or external), drawing on lateral thinking and intellectual curiosity to assemble convincing narratives from un-structured data and sources - Confidently structure and integrate quantitative and qualitative datapoints, applying appropriate level of detail and analysis relevant to importance of content - Own and refine business case models as needed, including developing a deep understanding of the inputs (with benchmarks), sensitivities and outputs - Develop and maintain knowledge across emerging themes, staying up to date on industry news and competitor activity - persuasively sifting out signals from the noise - Examples of focus topics includes aviation sustainability and decarbonisation, industry consolidation, airport development, operating model and governance Support delivery of major programmes and priorities - Build strong working relationships with wide range of contacts across Virgin Atlantic - Engage in internal and external working groups, forums, and governance bodies with enthusiasm and a focus on outcomes - Manage project governance and admin, prepare meeting agendas, and share ideas with relevant stakeholder following a thought-through process Support other high-priority work including annual planning cycle and ad hoc strategy presentations - Deliver aspects of the annual planning cycle, including creating output materials for multiple audiences - Enthusiastically and constructively articulate ideas to create value across any part of the business - Deliver right-first-time outputs supporting projects or BAU work across strategy and/or corporate development team, depending on business need, including content for Board and LT - Opportunity to get involved in financial & business case modelling to support commercial negotiations on sustainability-related contracts and investment decisions About you Are you excited about applying your curiosity and restless drive for results to novel and ambiguous problems? Do you have strong strategic and critical thinking skills, with the ability to test and prove your hypotheses by drawing on a range of analytical, modelling, and financial skills? Then this could be the role for you. Alongside that we're looking for: - Ability to distil complex arguments and analysis into simple conclusions, verbally and in well-crafted slides- Experience conducting complex financial modeling or transaction-related modelling- Structured thinking, able to balance a wide perspective with a firm grasp of detail- Ability to translate structured thinking into self-guided work and project planning- Strong interpersonal skills - approachable, friendly and a constructive debater of ideas- Comfortable with unpredictability, changing priorities and focus If the above sounds like you, then we'd love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Dec 17, 2022
Full time
Job Details Hours: 37.5 per week, Monday - Friday Location: Hybrid role with up to 3 days a week working in our VHQ, Crawley West Sussex Contract: Permanent Closing date: Tuesday, 3 January 2023 Many of our staff at Virgin work flexibly and in many different ways, including different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role. In a nutshell At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company and sustainably profitable. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. It's in our DNA to disrupt the market and lead the way with fresh ideas. Bringing new approaches to the industry, and remaining a loud and proud voice for positive change - be it on issues of sustainability, people or our communities. To help us achieve that ambition we are looking for two Strategy Managers. So, if you're ready to take your career to new heights, read on. The strategy team at Virgin Atlantic is responsible for understanding the internal and external dynamics that most impact the business, and to develop options and recommend actions that strengthen our strategic position. You will be engaging with a wide range of people, across all areas of the business, while working to shape and deliver the priorities of Virgin Atlantic's CEO and Leadership Team. The strategy team at Virgin Atlantic sits within Corporate Development - alongside sustainability and government affairs - reporting to the CEO. Day to day Lead on generating strategic insights and actionable recommendations - Research and analyse areas of uncertainty or strategic relevance (internal or external), drawing on lateral thinking and intellectual curiosity to assemble convincing narratives from un-structured data and sources - Confidently structure and integrate quantitative and qualitative datapoints, applying appropriate level of detail and analysis relevant to importance of content - Own and refine business case models as needed, including developing a deep understanding of the inputs (with benchmarks), sensitivities and outputs - Develop and maintain knowledge across emerging themes, staying up to date on industry news and competitor activity - persuasively sifting out signals from the noise - Examples of focus topics includes aviation sustainability and decarbonisation, industry consolidation, airport development, operating model and governance Support delivery of major programmes and priorities - Build strong working relationships with wide range of contacts across Virgin Atlantic - Engage in internal and external working groups, forums, and governance bodies with enthusiasm and a focus on outcomes - Manage project governance and admin, prepare meeting agendas, and share ideas with relevant stakeholder following a thought-through process Support other high-priority work including annual planning cycle and ad hoc strategy presentations - Deliver aspects of the annual planning cycle, including creating output materials for multiple audiences - Enthusiastically and constructively articulate ideas to create value across any part of the business - Deliver right-first-time outputs supporting projects or BAU work across strategy and/or corporate development team, depending on business need, including content for Board and LT - Opportunity to get involved in financial & business case modelling to support commercial negotiations on sustainability-related contracts and investment decisions About you Are you excited about applying your curiosity and restless drive for results to novel and ambiguous problems? Do you have strong strategic and critical thinking skills, with the ability to test and prove your hypotheses by drawing on a range of analytical, modelling, and financial skills? Then this could be the role for you. Alongside that we're looking for: - Ability to distil complex arguments and analysis into simple conclusions, verbally and in well-crafted slides- Experience conducting complex financial modeling or transaction-related modelling- Structured thinking, able to balance a wide perspective with a firm grasp of detail- Ability to translate structured thinking into self-guided work and project planning- Strong interpersonal skills - approachable, friendly and a constructive debater of ideas- Comfortable with unpredictability, changing priorities and focus If the above sounds like you, then we'd love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Job Details Location: Heathrow Contract: Permanent Salary: £23,669 plus excellent benefits (pro-rated for part time hours) Hours: Full Time positions available on an annualised hours contract Shifts: Due to the nature of the role, you will work on a 7 day rotational shift basis, including early mornings and evenings. We will try to be as flexible as possible. Closing Date: Friday 31st December 2022 In a nutshell At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity. Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they're not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you're ready to take your career to new heights, read on. Our award-winning Clubhouse bar is looking for experienced Bartenders to join our awesome team. You'll be providing an amazing service to our upper-class customers, not only with a brilliant team but at the longest bar in West London! Our Mixologists create cocktails that are featured in magazines, television and in luxury hotels and they have an integral part of planning, choosing and implementing products used within Virgin Atlantic. Day to Day Some of your key responsibilities as our Mixologist, Bartender will be: • Demonstrating the Virgin Atlantic behaviours to deliver the best possible service to the guests in the Clubhouse.• Creating unique and memorable cocktails for customers.• Ensuring the bar is kept sparkling clean at all times. • Ensure that all drinks are prepared and served according to the Clubhouse standards, timely and accurately• Achieve excellent customer engagement and satisfaction• Keeping our bars amazing standards of cleanliness • To be in the know about all our food & beverage products • Assist in the development of exciting new cocktail list About you Are you passionate about Bartending with an amazing service? In addition to the above, we're looking for our successful Mixologist to demonstrate the following: • Genuine enthusiasm for providing a high standard of customer service at all times • Great teamwork skills • Been able to keep calm and productive under pressure. • Cleanliness being second nature. • Good communication skills and excellent spoken English • Passion for beverage. • Previous experience in a cocktail-led bar operation. If this sounds like you, and you would like to unlock your potential at our amazing bar, that won the best airport lounge in the world, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Dec 17, 2022
Full time
Job Details Location: Heathrow Contract: Permanent Salary: £23,669 plus excellent benefits (pro-rated for part time hours) Hours: Full Time positions available on an annualised hours contract Shifts: Due to the nature of the role, you will work on a 7 day rotational shift basis, including early mornings and evenings. We will try to be as flexible as possible. Closing Date: Friday 31st December 2022 In a nutshell At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity. Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they're not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you're ready to take your career to new heights, read on. Our award-winning Clubhouse bar is looking for experienced Bartenders to join our awesome team. You'll be providing an amazing service to our upper-class customers, not only with a brilliant team but at the longest bar in West London! Our Mixologists create cocktails that are featured in magazines, television and in luxury hotels and they have an integral part of planning, choosing and implementing products used within Virgin Atlantic. Day to Day Some of your key responsibilities as our Mixologist, Bartender will be: • Demonstrating the Virgin Atlantic behaviours to deliver the best possible service to the guests in the Clubhouse.• Creating unique and memorable cocktails for customers.• Ensuring the bar is kept sparkling clean at all times. • Ensure that all drinks are prepared and served according to the Clubhouse standards, timely and accurately• Achieve excellent customer engagement and satisfaction• Keeping our bars amazing standards of cleanliness • To be in the know about all our food & beverage products • Assist in the development of exciting new cocktail list About you Are you passionate about Bartending with an amazing service? In addition to the above, we're looking for our successful Mixologist to demonstrate the following: • Genuine enthusiasm for providing a high standard of customer service at all times • Great teamwork skills • Been able to keep calm and productive under pressure. • Cleanliness being second nature. • Good communication skills and excellent spoken English • Passion for beverage. • Previous experience in a cocktail-led bar operation. If this sounds like you, and you would like to unlock your potential at our amazing bar, that won the best airport lounge in the world, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Job Details Location: Hybrid, a mix of home and office working in our Swansea HQ, SA7 9EQ Contract: Permanent Start Date: 13th February 2023 Salary : Competitive plus some amazing benefits Hours: Full time, Monday - Sunday Shifts: Day shifts between 7am and 8pm or evening shifts between 4pm and 1am Please note an assessment centre will be held in mid January and you must be able to attend a 7 week full time training course predominantly held at our office in Pobl House, Swansea In a nutshell At Virgin Atlantic, we're on a mission to become the most loved travel company, and we're on the lookout for switched on, customer-centric superheroes to join our Swansea Contact Centre team. As a contact centre advisor, you're the specialist on the other end of the line, creating once-in-a-lifetime trips and making our customers' dreams a reality. You'll be ready to tackle each challenge as it comes, and spot opportunities to promote amazing products and services that our customers may not be aware of. Importantly, you'll always look for ways to add your own dash of Virgin flair - creating those magic moments they didn't even expect. Our people are the heart and soul of our success. Without them, we couldn't get off the ground. We'll coach you and help unlock your true potential, giving you amazing training opportunities to build and grow your career. Fun fact - almost 100% of our managers and team leaders worked their way up internally. Day to day Your Working Week We've learned to adapt our ways of working significantly - meeting virtually over the coffee table, setting up workspaces in our spare rooms and embracing the consistent cries of 'you're on mute'. But we also recognise the importance of having your teammates on hand to support you and set you up for success, especially when you're starting out. That's why we provide a flexible balance between home and office-based working, so after successfully completing your eight-week induction, your working week might look like two days in the office and three days from home. What We Offer Seven-week on-boarding programme, including a seven-week training course. It's fast-paced and turbulent at times, but we believe it makes things well, just a bit more fun. Up to seven flights a year to any of Virgin Atlantic's global destinations (did someone say Vegas?) Generous contributory pension scheme High-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work. Access to our employee assistance programme and Digital GP service. Continuous mentoring and development through a dedicated development programme to support your career progression. About you Because our customers contact us from all around the globe, we operate 24 hours a day, 365 days a year. Thinking of applying? See if this sounds like you. You're free to work different shifts between 7am and 1am, including some evenings and weekends. Our days shifts are between the hours of 7am and 8pm and our evenings are between 4pm and 1am. You have a passion for building great relationships with customers - adapting to each and every one for a personalised service You have a confident, can-do attitude You can learn to use online systems that will enable you to do your job. If so, we'd love to hear from you! Kick-start your career with Virgin Atlantic today and find out for yourself what it's like to be part of our fun and high-performance culture - and what it means to be 'Red on the inside'. Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Dec 14, 2022
Full time
Job Details Location: Hybrid, a mix of home and office working in our Swansea HQ, SA7 9EQ Contract: Permanent Start Date: 13th February 2023 Salary : Competitive plus some amazing benefits Hours: Full time, Monday - Sunday Shifts: Day shifts between 7am and 8pm or evening shifts between 4pm and 1am Please note an assessment centre will be held in mid January and you must be able to attend a 7 week full time training course predominantly held at our office in Pobl House, Swansea In a nutshell At Virgin Atlantic, we're on a mission to become the most loved travel company, and we're on the lookout for switched on, customer-centric superheroes to join our Swansea Contact Centre team. As a contact centre advisor, you're the specialist on the other end of the line, creating once-in-a-lifetime trips and making our customers' dreams a reality. You'll be ready to tackle each challenge as it comes, and spot opportunities to promote amazing products and services that our customers may not be aware of. Importantly, you'll always look for ways to add your own dash of Virgin flair - creating those magic moments they didn't even expect. Our people are the heart and soul of our success. Without them, we couldn't get off the ground. We'll coach you and help unlock your true potential, giving you amazing training opportunities to build and grow your career. Fun fact - almost 100% of our managers and team leaders worked their way up internally. Day to day Your Working Week We've learned to adapt our ways of working significantly - meeting virtually over the coffee table, setting up workspaces in our spare rooms and embracing the consistent cries of 'you're on mute'. But we also recognise the importance of having your teammates on hand to support you and set you up for success, especially when you're starting out. That's why we provide a flexible balance between home and office-based working, so after successfully completing your eight-week induction, your working week might look like two days in the office and three days from home. What We Offer Seven-week on-boarding programme, including a seven-week training course. It's fast-paced and turbulent at times, but we believe it makes things well, just a bit more fun. Up to seven flights a year to any of Virgin Atlantic's global destinations (did someone say Vegas?) Generous contributory pension scheme High-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work. Access to our employee assistance programme and Digital GP service. Continuous mentoring and development through a dedicated development programme to support your career progression. About you Because our customers contact us from all around the globe, we operate 24 hours a day, 365 days a year. Thinking of applying? See if this sounds like you. You're free to work different shifts between 7am and 1am, including some evenings and weekends. Our days shifts are between the hours of 7am and 8pm and our evenings are between 4pm and 1am. You have a passion for building great relationships with customers - adapting to each and every one for a personalised service You have a confident, can-do attitude You can learn to use online systems that will enable you to do your job. If so, we'd love to hear from you! Kick-start your career with Virgin Atlantic today and find out for yourself what it's like to be part of our fun and high-performance culture - and what it means to be 'Red on the inside'. Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Job Details Hours : 37.5 per week, Monday - Friday Location : Hybrid remote working with up to 2 days a week in our offices, at both DNATA City East, London Heathrow Airport and our VHQ in Crawley Contract : Permanent Closing Date : Monday, 2 January 2023 Many of our staff at Virgin work flexibly and in many different ways, including different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role. In a nutshell At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. It's in our DNA to disrupt the market and lead the way with fresh ideas. Bringing new approaches to the industry, and remaining a loud and proud voice for positive change - be it on sustainability issues, people or our communities. So, if you're ready to take your career to new heights, read on. This is a fantastic opportunity to join a small but passionate team focused on delivering strategic, quantitative data and qualitive insights in an industry that is exciting, fast-paced and where no two days are the same. Our Strategy and Planning team are at the forefront of defining the wider business's future course. We're implementing new technologies and curating new perspectives which inform the business and allow it to assess performance and priorities in ground breaking ways. As part of the Strategy and Planning team you will be responsible for projects that influence strategy, decision-making and performance by providing accessible insight based on internal, external and macro indicators & intelligence sources. Day to Day - Develop and deliver dynamic dashboards and reports at various levels (e.g. region, route, and customer) for all Cargo performance metrics (Commercial, Operational and Financial). These will include, but not limited to revenue, costs, profit and market share.- Curate data sources to provide more efficient, up to date, relevant and accessible information to the business.- Provide actionable recommendations on route, customer and distribution strategies to maximise revenue performance, through extracting, manipulating and analysing data.- Work cross functionally with the Cargo division (including Sales, Digital, Revenue Management and Finance) to tackle complex problems that will guide and improve tactical and strategic decision-making.- Participate in the delivery and communication of the Cargo annual budget as well as short-term forecasting (weekly, monthly) of expected cargo performance at route, territory and regional levels.- Set targets and provide governance for internal and external incentive programmes to maximise and grow revenue and customer loyalty.- Work on and own assigned projects on commercial and operational related initiatives including planning, research and implementation.- Present and influence at all levels, including to the senior management team.- Seek further data-driven opportunities to create value for the business and be a continuous improvement champion. About you Do you have a strong analytical background with proven record of using data to drive change and guide decision making? Are you a creative problem solver with the ability to use organisational skills to prioritise and multi-task in a dynamic, fast paced environment? Then this could be the role for you! You may come from a Data Analyst or BI Analyst position. Alongside the above we're looking for someone with the following skills/experience:- Exceptional numerical skills and strong attention to detail (essential)- Strong ability to communicate complex messages to various audiences (essential)- Advanced knowledge and practical application of Excel (essential)- Experience using analytical and visualisation tools such as Power BI (essential)- Experience in querying databases using SQL and combining using an ETL tools such as ADF or Alteryx (desirable)- Experience developing business strategies at various levels - corporate, customer, etc. (desirable)- Experience using predictive modelling (forecasting) tools and techniques (desirable)If you have shown experience of delivering the above, then we want to hear from you. Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Dec 13, 2022
Full time
Job Details Hours : 37.5 per week, Monday - Friday Location : Hybrid remote working with up to 2 days a week in our offices, at both DNATA City East, London Heathrow Airport and our VHQ in Crawley Contract : Permanent Closing Date : Monday, 2 January 2023 Many of our staff at Virgin work flexibly and in many different ways, including different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role. In a nutshell At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. It's in our DNA to disrupt the market and lead the way with fresh ideas. Bringing new approaches to the industry, and remaining a loud and proud voice for positive change - be it on sustainability issues, people or our communities. So, if you're ready to take your career to new heights, read on. This is a fantastic opportunity to join a small but passionate team focused on delivering strategic, quantitative data and qualitive insights in an industry that is exciting, fast-paced and where no two days are the same. Our Strategy and Planning team are at the forefront of defining the wider business's future course. We're implementing new technologies and curating new perspectives which inform the business and allow it to assess performance and priorities in ground breaking ways. As part of the Strategy and Planning team you will be responsible for projects that influence strategy, decision-making and performance by providing accessible insight based on internal, external and macro indicators & intelligence sources. Day to Day - Develop and deliver dynamic dashboards and reports at various levels (e.g. region, route, and customer) for all Cargo performance metrics (Commercial, Operational and Financial). These will include, but not limited to revenue, costs, profit and market share.- Curate data sources to provide more efficient, up to date, relevant and accessible information to the business.- Provide actionable recommendations on route, customer and distribution strategies to maximise revenue performance, through extracting, manipulating and analysing data.- Work cross functionally with the Cargo division (including Sales, Digital, Revenue Management and Finance) to tackle complex problems that will guide and improve tactical and strategic decision-making.- Participate in the delivery and communication of the Cargo annual budget as well as short-term forecasting (weekly, monthly) of expected cargo performance at route, territory and regional levels.- Set targets and provide governance for internal and external incentive programmes to maximise and grow revenue and customer loyalty.- Work on and own assigned projects on commercial and operational related initiatives including planning, research and implementation.- Present and influence at all levels, including to the senior management team.- Seek further data-driven opportunities to create value for the business and be a continuous improvement champion. About you Do you have a strong analytical background with proven record of using data to drive change and guide decision making? Are you a creative problem solver with the ability to use organisational skills to prioritise and multi-task in a dynamic, fast paced environment? Then this could be the role for you! You may come from a Data Analyst or BI Analyst position. Alongside the above we're looking for someone with the following skills/experience:- Exceptional numerical skills and strong attention to detail (essential)- Strong ability to communicate complex messages to various audiences (essential)- Advanced knowledge and practical application of Excel (essential)- Experience using analytical and visualisation tools such as Power BI (essential)- Experience in querying databases using SQL and combining using an ETL tools such as ADF or Alteryx (desirable)- Experience developing business strategies at various levels - corporate, customer, etc. (desirable)- Experience using predictive modelling (forecasting) tools and techniques (desirable)If you have shown experience of delivering the above, then we want to hear from you. Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Job Details Salary: £22,541 plus excellent benefits Location: Currently split between working from home and working in Swansea, SA7 9EQ (more details below) Contract: Fixed Term (12 months) positions available currently. We never want to let hard working people go - permanent positions may become available during this time however, it can't be guaranteed. Hours: Monday-Sunday 08:00-18:00 contracted hours, Full-time basis on an annualised hours contract (more details below). Average hours per week 37.5 with a typical shift being 09:00-17:00 or 09:30-17:30. We also offer the possibility of colleague shift swaps depending on department cover to ensure we're being as flexible as possible.Current working roster includes 50% weekend working over a 4-week shift pattern (subject to change with advance notice). This is a really popular role for us at Virgin Atlantic, for that reason we recommend you submit your application early for consideration. We reserve the right to cease any advertising prior to the published closing date due to a high number of applications. In a nutshell As one of our dedicated Advisers in our Customer Care team, you will restore and retain our customers confidence, loyalty, and business when things don't go as smoothly as we would expect. You care deeply about our customers so will provide knowledgeable, efficient, and qualitative responses to all complaints and claims, primarily by outbound phone calls. You will strive to deliver a first contact resolution wherever possible and be pro-active in fixing problems at source to ensure they are not repeated for future customers. We know handling complaints isn't always going to be an easy task but with your passion and drive for doing the right thing for our customers, you'll be a huge success. You will be empowered to solve customer complaints whilst working within a vibrant and supportive team team that will provide continuous development to help you perform at your best. Our people are the heart and soul of our success. Without them, we couldn't get off the ground. We'll coach you and help unlock your true potential, giving you amazing training opportunities to build and grow your career. Amazing fact - almost 100% of our managers and team leaders worked their way up internally. So, what's stopping you, nothing? Then click the apply now button and come and join us! Day to Day What you'll do - Investigate, research, and respond to all incoming complaints and claims, primarily by phone but also in writing.- Assess the value of the complaint or claim making an appropriate offer of compensation using the guidance tools provided to avoid complaints being escalated. Focusing on a first contact resolution.- Using your initiative to recognise areas of improvement and feedback any trends to management.- Diligent in your approach to complaint handling you will strive to protect the Virgin Atlantic brand and retain customer confidence.- Handling specialist correspondence such as EC Care, Personal Injury and Baggage claims.- Looking to resolve issues at source to stop repeat complaints, always striving to deliver continuous improvement. What We Offer • Comprehensive on-boarding programme, including a four-week training course. It's fast-paced and turbulent at times, but we believe it makes things well, just a bit more fun.• Up to seven flights a year to any of Virgin Atlantic's global destinations (did someone say Vegas?)• Generous contributory pension scheme• High-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work.• Access to our employee assistance programme and Digital GP service.• Continuous mentoring and development through a dedicated development programme to support your career progression.• Industry leading Staff Travel benefits About you Do you love helping customers and can empathise with a customer's situation and help bring their problem to a satisfactory resolution? Are you a proud brand ambassador who places the customer at the heart of your focus? Do you enjoy speaking to customers over the phone? Do you naturally take ownership for finding and fixing problems at source? If you answered yes, then this could be the role for you. You will need - A fantastic phone manner, confidence in picking up the phone and discussing customers complaints openly with them.- An outstanding level of writing skills and an excellent command of the English language.- The ability to negotiate and objectively assess a situation to bring it to a satisfactory close for both the customer and the business.- A drive to resolve complaints upon first contact and fix problems at source.- Experience in complaint handling and/or airline knowledge would be advantageous.Covid-19 has presented us with a unique opportunity for our teams to work more dynamically than ever before. Our advisors currently work 60%-80% of time homeworking with the rest of the time in the office at either Pobl house in Llansamlet, Swansea.We know sometimes technology can be temperamental, so one stipulation we do have is that you reside close enough to Pobl House to be able to get to the office within 2 hours and continue your shift if you experience any technical difficulties at home. We will provide a laptop and additional equipment to help you work effectively. Our training now has a blended approach, some of which will be digitalised and completed at home, combined with classroom-based learning. But don't worry, you will be supported throughout the training course by one of our amazing Customer Centre trainers. If this sounds like you, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Dec 07, 2022
Full time
Job Details Salary: £22,541 plus excellent benefits Location: Currently split between working from home and working in Swansea, SA7 9EQ (more details below) Contract: Fixed Term (12 months) positions available currently. We never want to let hard working people go - permanent positions may become available during this time however, it can't be guaranteed. Hours: Monday-Sunday 08:00-18:00 contracted hours, Full-time basis on an annualised hours contract (more details below). Average hours per week 37.5 with a typical shift being 09:00-17:00 or 09:30-17:30. We also offer the possibility of colleague shift swaps depending on department cover to ensure we're being as flexible as possible.Current working roster includes 50% weekend working over a 4-week shift pattern (subject to change with advance notice). This is a really popular role for us at Virgin Atlantic, for that reason we recommend you submit your application early for consideration. We reserve the right to cease any advertising prior to the published closing date due to a high number of applications. In a nutshell As one of our dedicated Advisers in our Customer Care team, you will restore and retain our customers confidence, loyalty, and business when things don't go as smoothly as we would expect. You care deeply about our customers so will provide knowledgeable, efficient, and qualitative responses to all complaints and claims, primarily by outbound phone calls. You will strive to deliver a first contact resolution wherever possible and be pro-active in fixing problems at source to ensure they are not repeated for future customers. We know handling complaints isn't always going to be an easy task but with your passion and drive for doing the right thing for our customers, you'll be a huge success. You will be empowered to solve customer complaints whilst working within a vibrant and supportive team team that will provide continuous development to help you perform at your best. Our people are the heart and soul of our success. Without them, we couldn't get off the ground. We'll coach you and help unlock your true potential, giving you amazing training opportunities to build and grow your career. Amazing fact - almost 100% of our managers and team leaders worked their way up internally. So, what's stopping you, nothing? Then click the apply now button and come and join us! Day to Day What you'll do - Investigate, research, and respond to all incoming complaints and claims, primarily by phone but also in writing.- Assess the value of the complaint or claim making an appropriate offer of compensation using the guidance tools provided to avoid complaints being escalated. Focusing on a first contact resolution.- Using your initiative to recognise areas of improvement and feedback any trends to management.- Diligent in your approach to complaint handling you will strive to protect the Virgin Atlantic brand and retain customer confidence.- Handling specialist correspondence such as EC Care, Personal Injury and Baggage claims.- Looking to resolve issues at source to stop repeat complaints, always striving to deliver continuous improvement. What We Offer • Comprehensive on-boarding programme, including a four-week training course. It's fast-paced and turbulent at times, but we believe it makes things well, just a bit more fun.• Up to seven flights a year to any of Virgin Atlantic's global destinations (did someone say Vegas?)• Generous contributory pension scheme• High-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work.• Access to our employee assistance programme and Digital GP service.• Continuous mentoring and development through a dedicated development programme to support your career progression.• Industry leading Staff Travel benefits About you Do you love helping customers and can empathise with a customer's situation and help bring their problem to a satisfactory resolution? Are you a proud brand ambassador who places the customer at the heart of your focus? Do you enjoy speaking to customers over the phone? Do you naturally take ownership for finding and fixing problems at source? If you answered yes, then this could be the role for you. You will need - A fantastic phone manner, confidence in picking up the phone and discussing customers complaints openly with them.- An outstanding level of writing skills and an excellent command of the English language.- The ability to negotiate and objectively assess a situation to bring it to a satisfactory close for both the customer and the business.- A drive to resolve complaints upon first contact and fix problems at source.- Experience in complaint handling and/or airline knowledge would be advantageous.Covid-19 has presented us with a unique opportunity for our teams to work more dynamically than ever before. Our advisors currently work 60%-80% of time homeworking with the rest of the time in the office at either Pobl house in Llansamlet, Swansea.We know sometimes technology can be temperamental, so one stipulation we do have is that you reside close enough to Pobl House to be able to get to the office within 2 hours and continue your shift if you experience any technical difficulties at home. We will provide a laptop and additional equipment to help you work effectively. Our training now has a blended approach, some of which will be digitalised and completed at home, combined with classroom-based learning. But don't worry, you will be supported throughout the training course by one of our amazing Customer Centre trainers. If this sounds like you, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible, and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Job Details Salary: Competitive Hours: Part Time - 22.5 hours (Under the Company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours) hours per year that you are required to work) Location: Exeter Contract: Permanent Closing Date: 15th August 2022 For store opening hours and locations please visit - .... Many of our staff at Virgin work flexibly and in many different ways. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role In a nutshell As a Personal Holiday Advisor we ll help you become the specialist creating once-in-a-lifetime trips and making our customers dreams a reality. You ll be ready to take on each challenge as it comes, and spot opportunities to promote amazing products and services that our customers may not be aware of. Importantly, you ll always look for ways to add your own dash of Virgin flair - creating those magic moments they didn t even expect. Our people are the heart and soul of our success. Without them, we couldn t get off the ground. We ll coach you and help unlock your true potential, giving you amazing training opportunities to build and grow your career. Fun fact - almost 100% of our supervisors worked their way up internally. As a Personal Holiday Advisor you won t just be the face of Virgin Atlantic Holidays, once you have all the knowledge for all our products you'll be using your personality to inspire customers to turn their holiday dreams into reality. You ll tailor each holiday to our customer s interests, requirements, and budget. Everything that we do always starts with our customers, and we truly believe in going out of our way to surprise and delight. It s truly an amazing feeling to be part of our customer s holiday journey. Day to Day Working alongside our established award-winning Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend. You ll do this through the rapport you build, using your personality to bring holidays to life. But it doesn t stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey. As a single point of contact, you ll have the opportunity to actively promote our phenomenal products, form relationships and really get to exceed their expectations- Keeping them coming back for more. We are not just a travel agent; we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability! What We Offer • Comprehensive on-boarding programme, including a four-week training course. It s fast-paced and turbulent at times, but we believe it makes things well, just a bit more fun. • Up to seven flights a year to any of Virgin Atlantic s global destinations (did someone say Vegas?) • Generous contributory pension scheme • High-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work. • Access to our employee assistance programme and Digital GP service. • Continuous mentoring and development through a dedicated development programme to support your career progression. • Industry leading Staff Travel benefits About you The store is open between Monday- Sunday, 09.00am and 8.00pm with the requirement to work 37.5 hours per week on early, late and weekend shifts. What we're looking for: - • Exceptional customer service skills with a strong commitment to overcoming targets and challenges. • Although travel experience isn t essential, a real passion to work within tourism would be great • Outstanding communication skills with the ability to really listen and understand what our customer wants.• Self driven and motivation to manage your own time effectively. • You care for our customers and will be driven by their happiness. • Collaborative and adaptable in a constantly evolving environment, becoming part of a close-knit team. As our stores can be open between Monday- Sunday, 09.00am and 8.00pm, we ll need you to be flexible to work a variable full time shift pattern, which will include evenings & weekends. If the above sounds like you, we would love to hear from you! Be Yourself - Our Differences make us stronger Our customers come from all walks of life and so do our colleagues. That s why we re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we ve got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Aug 03, 2022
Full time
Job Details Salary: Competitive Hours: Part Time - 22.5 hours (Under the Company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours) hours per year that you are required to work) Location: Exeter Contract: Permanent Closing Date: 15th August 2022 For store opening hours and locations please visit - .... Many of our staff at Virgin work flexibly and in many different ways. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role In a nutshell As a Personal Holiday Advisor we ll help you become the specialist creating once-in-a-lifetime trips and making our customers dreams a reality. You ll be ready to take on each challenge as it comes, and spot opportunities to promote amazing products and services that our customers may not be aware of. Importantly, you ll always look for ways to add your own dash of Virgin flair - creating those magic moments they didn t even expect. Our people are the heart and soul of our success. Without them, we couldn t get off the ground. We ll coach you and help unlock your true potential, giving you amazing training opportunities to build and grow your career. Fun fact - almost 100% of our supervisors worked their way up internally. As a Personal Holiday Advisor you won t just be the face of Virgin Atlantic Holidays, once you have all the knowledge for all our products you'll be using your personality to inspire customers to turn their holiday dreams into reality. You ll tailor each holiday to our customer s interests, requirements, and budget. Everything that we do always starts with our customers, and we truly believe in going out of our way to surprise and delight. It s truly an amazing feeling to be part of our customer s holiday journey. Day to Day Working alongside our established award-winning Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend. You ll do this through the rapport you build, using your personality to bring holidays to life. But it doesn t stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey. As a single point of contact, you ll have the opportunity to actively promote our phenomenal products, form relationships and really get to exceed their expectations- Keeping them coming back for more. We are not just a travel agent; we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability! What We Offer • Comprehensive on-boarding programme, including a four-week training course. It s fast-paced and turbulent at times, but we believe it makes things well, just a bit more fun. • Up to seven flights a year to any of Virgin Atlantic s global destinations (did someone say Vegas?) • Generous contributory pension scheme • High-energy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work. • Access to our employee assistance programme and Digital GP service. • Continuous mentoring and development through a dedicated development programme to support your career progression. • Industry leading Staff Travel benefits About you The store is open between Monday- Sunday, 09.00am and 8.00pm with the requirement to work 37.5 hours per week on early, late and weekend shifts. What we're looking for: - • Exceptional customer service skills with a strong commitment to overcoming targets and challenges. • Although travel experience isn t essential, a real passion to work within tourism would be great • Outstanding communication skills with the ability to really listen and understand what our customer wants.• Self driven and motivation to manage your own time effectively. • You care for our customers and will be driven by their happiness. • Collaborative and adaptable in a constantly evolving environment, becoming part of a close-knit team. As our stores can be open between Monday- Sunday, 09.00am and 8.00pm, we ll need you to be flexible to work a variable full time shift pattern, which will include evenings & weekends. If the above sounds like you, we would love to hear from you! Be Yourself - Our Differences make us stronger Our customers come from all walks of life and so do our colleagues. That s why we re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we ve got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Job Details Salary : Competitive Hours : Full Time Location : Hybrid remote working with 2 days per week in our VHQ Crawley, West Sussex - speak to us about what flexibility looks like for you. Please note : Some out of hours and overseas work is required Contract : 3 month Fixed Term contract Closing Date: Friday 29th July 2022 Many of our people at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role. In a nutshell At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.It s in our DNA to disrupt the market and lead the way with fresh ideas. Bringing innovative approaches to the industry, and remaining a loud and proud voice for positive change - be it on issues of sustainability, people or our communities. So, if you re ready to take your career to new heights, read on. Virgin Atlantic is famous for creating unique events with the wow factor and successfully building a community of advocates for the Virgin Atlantic brand. The successful candidate for this role will underpin the daily running of the lively events team for Virgin Atlantic, running the events calendar and supporting the Events Manager, with a focus on community events for Sales & Commercial, Loyalty, PR, People and Internal Communications. Day to Day Some of your key responsibilities as our Events Executive will be:• Being the first point of contact for all events queries across the company.• Managing key internal stakeholder requirements from agreeing on objectives, creating the initial brief through to concept and ideas and production and event delivery.• Deliver on brand solutions, building community in line with Virgin Atlantic s high standards for creativity, innovation and value.• Handle budgets effectively and an evaluation process for events ensuring standard methodology.• Handle the company s promotional crew programme ensuring our people represent our brand at every event and community touch point.• Play a vital role in the Communications team, supporting and leading on major projects to drive our ambition to become the most loved travel company. About you Are you passionate about events?Do you love bringing your creative flair to your work? In addition to the above, we d love for our successful Events Executive to demonstrate the following:• Confidence and experience in dealing with internal collaborators and external agencies and suppliers is needed, as well as creativity.• Experience in events working client or agency side for leading blue-chip brands• In-depth understanding of the events landscape and experience using new technology and developing creative event solutions• A collaborative teammate who can build consensus and work in partnership with teams with varied strengths across the business.• Strong project management skills, with the ability to thrive in a high-pressure environment, self-prioritise and parallel-track multiple results.If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you! Be yourself - our differences make us stronger Our customers come from all walks of life and so do our colleagues. That s why we re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we ve got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
Jul 26, 2022
Full time
Job Details Salary : Competitive Hours : Full Time Location : Hybrid remote working with 2 days per week in our VHQ Crawley, West Sussex - speak to us about what flexibility looks like for you. Please note : Some out of hours and overseas work is required Contract : 3 month Fixed Term contract Closing Date: Friday 29th July 2022 Many of our people at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role. In a nutshell At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.It s in our DNA to disrupt the market and lead the way with fresh ideas. Bringing innovative approaches to the industry, and remaining a loud and proud voice for positive change - be it on issues of sustainability, people or our communities. So, if you re ready to take your career to new heights, read on. Virgin Atlantic is famous for creating unique events with the wow factor and successfully building a community of advocates for the Virgin Atlantic brand. The successful candidate for this role will underpin the daily running of the lively events team for Virgin Atlantic, running the events calendar and supporting the Events Manager, with a focus on community events for Sales & Commercial, Loyalty, PR, People and Internal Communications. Day to Day Some of your key responsibilities as our Events Executive will be:• Being the first point of contact for all events queries across the company.• Managing key internal stakeholder requirements from agreeing on objectives, creating the initial brief through to concept and ideas and production and event delivery.• Deliver on brand solutions, building community in line with Virgin Atlantic s high standards for creativity, innovation and value.• Handle budgets effectively and an evaluation process for events ensuring standard methodology.• Handle the company s promotional crew programme ensuring our people represent our brand at every event and community touch point.• Play a vital role in the Communications team, supporting and leading on major projects to drive our ambition to become the most loved travel company. About you Are you passionate about events?Do you love bringing your creative flair to your work? In addition to the above, we d love for our successful Events Executive to demonstrate the following:• Confidence and experience in dealing with internal collaborators and external agencies and suppliers is needed, as well as creativity.• Experience in events working client or agency side for leading blue-chip brands• In-depth understanding of the events landscape and experience using new technology and developing creative event solutions• A collaborative teammate who can build consensus and work in partnership with teams with varied strengths across the business.• Strong project management skills, with the ability to thrive in a high-pressure environment, self-prioritise and parallel-track multiple results.If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you! Be yourself - our differences make us stronger Our customers come from all walks of life and so do our colleagues. That s why we re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we ve got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
