HQ THEATRES AND HOSPITALITY-1

As Venue Director, you will be the driving force behind the success of your venue - shaping its vision, leading its people, and ensuring its place at the heart of both the local community and Trafalgar Theatres' national portfolio. This is a leadership role for a dynamic, commercially minded, and creative individual with the ambition to deliver exceptional customer experiences, achieve outstanding business results, and position the venue as a cultural destination of choice for audiences, artists, and producers alike. You will balance strategic vision with operational excellence, inspiring your team to deliver first-class service and innovative approaches, while ensuring commercial growth, community engagement, and long-term sustainability. Through strong and capable leadership, the Venue Director has a direct responsibility for the ongoing success of the venue; driving a process of continuing improvement; embedding a culture that is focussed on results; and ensuring the effective management and motivation of the venue team. The Theatre Director reports to the Regional Director and has wide-ranging relationships with others across Trafalgar Entertainment. KEY RESPONSIBILITIES Strategy & Commercial Leadership: Own the venue's strategy and business plan (short, medium, long-term) to achieve or exceed budgeted EBITDA and growth targets. Track KPIs/OKRs and course-correct decisively. Plan and forecast budgets, maximise profitability across all revenue lines (primary and secondary), and ensure strong financial controls and timely reporting with central finance. Allocate resources smartly and proportionately to deliver targets; monitor labour efficiency and cost as a % of profit. Create and pursue new income streams (e.g., hires, corporate partnerships, sponsorship) aligned to venue vision and group strategy. Programme, Product & Marketing: Contribute actively to venue programming with the central Programming team; bring ideas, relationships and local intelligence, and take ownership for delivery and results. Ensure timely, accurate contracting for events, performances, hires and activities in line with company policies. With the venue marketing team, shape in-venue marketing strategies to support campaigns to deliver attendance, revenue and brand targets; share performance insights to inform future plans. Develop strong, positive and collaborative relationships with the central Campaign. CRM and Content teams to ensure marketing activity is aligned and executed excellently People & Culture: Lead, inspire and develop a capable, motivated management team and wider workforce. Set clear goals, review performance, and address issues promptly. Embed Trafalgar values; create a positive, respectful, inclusive, collaborative culture that nurtures potential, supports wellbeing and champions innovation. Agree and monitor personal, business and service targets with managers Create a talent pipeline, identifying key roles Operations & Standards: Ensure excellence in customer service across all touchpoints; achieve attendance and service KPIs. Oversee local contracts for cleaning, maintenance and H&S; maintain security, statutory compliance and the highest standards of health & safety. Uphold best practice in recruitment, retention, admin, compliance and financial control. Partnerships, Community & Group Collaboration: Build productive relationships with producers, promoters, local authorities, media, tourism and cultural agencies, education providers, amateur societies and community partners. With the Creative Learning team, develop impactful community engagement programmes that position the venue as a hub for creativity and learning. Work cross-functionally with Trafalgar businesses to unlock shared opportunities and alternative revenue streams. Be an effective ambassador for the venue and the group PERFORMANCE MEASURES: Venue Profitability and EBITDA Contribution Achievement of business plan objectives, KPIs, and OKRs Attendance, customer satisfaction, and service excellence metrics Growth of secondary income and new revenue streams Staff engagement, retention, and development Delivery of community engagement and partnerships