Crisis UK

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. About the role We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis work ending homelessness. As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness. This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression. About you To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis s values and mission to end homelessness. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable , are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 3 August 2025 at 23:59 Can I use Artificial Intelligence (AI) technology for my application? We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094

About us Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. We are looking for a passionate and motivated individual to join our small but dynamic Christmas team to support us in delivering Crisis at Christmas 2022 to people experiencing homelessness in the Northeast. Contract duration: 3.5 months Hours: Full time - 35 per week (some out of office hours required including Christmas Day, time off in lieu will be given in accordance with our Crisis Policy) Location: Crisis Skylight Newcastle and at our temporary warehouse based in Gateshead About the role As the Christmas Assistant, you will work with the Volunteer Coordinator and Event Coordinator, taking a lead role in manning a team of volunteers to sort donations for the event. You will also be responsible for driving a transit van to pick up donations and goods across the North East along with effectively coordinating donation drop offs, collection and delivery from donors, keeping records as you go. You will be responsible for supporting the team with administration around the event, resourcing for the event and training volunteers who manage the safe delivery of the Crisis at Christmas event. About you To be successful in this role, you will be committed to ending homelessness and: Hold a full and valid UK/EU driver's licence (max of 3 points) Have strong time management and organisational skills with the ability to work well both as part of a team and on your own initiative. Have experience of working with volunteers in a supervisory capacity. Have strong leadership skills with the ability to motivate others and experience of leading and coordinating a diverse team of people Have demonstrable knowledge of Health and Safety legislation, compliance and good practice. Have good attention to detail and the ability to keep accurate records. Have commitment to Crisis' purpose and values including equality and social inclusion. Have IT skills and experience of using Microsoft Office software, in particular, Word and Excel. You may have experience in volunteer supervision, administration, warehouse operatives or donation coordination. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. Working at Crisis As a member of the team, you will have access to a wide range of employee benefits including: Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 25 days' annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Flexible working around the core hours 10am-4pm And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How to apply If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. Closing date: Sunday October 2nd (at 23:59) Interviews will be held on Tuesday 11th October Accessibility We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website. Registered Charity Numbers: E&W, SC040094