Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The Senior Director: Living Operations - Europe leads the operation of a high-performance Living organization for Europe. Maintains the ultimate responsibility for financial performance and achievement of performance goals across all properties and communities. Highly strategic, fast paced, organized and focused on driving scale, consistency and clearly defining business processes (top down). Ensures successful administration of talent management, operational manuals, quality control, governance, sourcing, and supporting investor/owner/client communication activities for Europe. Ensure value creation through resident experience, operational excellence and strategic asset selection. Responsibilities include, but are not limited to: Drive Living operations strategy and business generation as the organization continues its growth journey, and directing Living in alignment with broader European Management Services (MS) goals. Commitment to champion and implement European MS service delivery standards including consistent business processes and enabling technology. Set up and oversee sales and marketing strategy for Living portfolio in close coordination with Asset Management and Regional Business Generation teams. Lead all new mobilizations (incl. set up of tools and systems, support recruitment process, marketing strategy, etc.), refurbishments, and operational change projects across the European platform Focus on firm/client Environmental goals. Ensure asset level execution and business process compliance for environmental goals and strategies Track and elevate within the European and Global org notable market trends/client needs/pain points for opportunities for differentiated Hines service delivery, innovation, and continuous improvements. Maintain, identify, and build relationships across key Living sector clients. Ensure service delivery is consistent and innovative across markets, in collaboration with central resourcing. Develop KPIs to monitor and proactively identify / address issues to drive continuous improvement. Develop and maintain a truly differentiated and consistent Hines Living Lifestyle resident experience for PBSA and other living projects empowered by technology, training, property activation, and hospitality-led service execution. Closely coordinate with Hines Experience teams. Oversee all European Living market leaders and ensure execution of operating strategies consistent with European and Global priorities. Be highly focused on driving improved efficiency and scalability by leveraging technology, centralization, and clearly-defined business processes, differentiated top of market execution, reputation, and Alpha performance. Bring thought leadership, urgency and critical analysis in assessing market best practices in this area to quickly identify and implement strategies to support this. Champion the culture of Hines Living through developing and retaining talent, recognition, and training - supporting career growth for employees across the Living platform. Cultivate relationships and actively pursue new business opportunities in coordination with Country Heads and European Management Services leadership. Foster a collaborative work environment Keep abreast of current changes in technology, processes, and standards; adjust priorities and strategies as needed to elevate Hines and market leading in execution, returns to investors, and resident experience. Ensure strict adherence with local market standards, laws, and regulations. Represent Hines and Aparto brand in selected business, community, and industry organizations and groups. Qualifications Minimum Requirements include: Bachelor's degree from an accredited university. Ten or more years' supervisory experience in residential operations including senior leadership roles, and a minimum of five years in PBSA. Experience with summer lettings and/or hostel operations strongly preferred. Demonstrated success with new business pursuits including equity developments, acquisitions, and third-party business. Experience administering a performance management program, including establishing and tracking key performance metrics to ensure quality across a large management portfolio. Experience with best-in-market Living communities. Lead employee teams to achieve their highest and best use through interpersonal relationships, evaluation of team members performance, and in accordance with good business practices. Comfortability utilizing property management software, word processing, spreadsheet, and database management applications. Impeccable integrity and reputation. Interact with employees, visitors, and contractors with poise and diplomacy. Comply with all company and regional policies, as well as regulatory requirements. Maintain a calm demeanor. Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction and style. Speak before an audience with confidence, using appropriate communication skills/style. Demonstrate strong initiative and customer service orientation. Establish and maintain a cooperative working atmosphere among staff. Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Perform numerical and financial calculations. Analyze and interpret various types of data to draw conclusions and solve problems. Demonstrate proficiency in Microsoft Office software. Ability with other European languages (e.g., French, Spanish, Italian, German) strongly preferred. Frequent international travel required. Closing Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion , including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. Includes both the global Hines organization as well as RIA AUM as of December 31, 2020. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Jun 11, 2025
Full time
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The Senior Director: Living Operations - Europe leads the operation of a high-performance Living organization for Europe. Maintains the ultimate responsibility for financial performance and achievement of performance goals across all properties and communities. Highly strategic, fast paced, organized and focused on driving scale, consistency and clearly defining business processes (top down). Ensures successful administration of talent management, operational manuals, quality control, governance, sourcing, and supporting investor/owner/client communication activities for Europe. Ensure value creation through resident experience, operational excellence and strategic asset selection. Responsibilities include, but are not limited to: Drive Living operations strategy and business generation as the organization continues its growth journey, and directing Living in alignment with broader European Management Services (MS) goals. Commitment to champion and implement European MS service delivery standards including consistent business processes and enabling technology. Set up and oversee sales and marketing strategy for Living portfolio in close coordination with Asset Management and Regional Business Generation teams. Lead all new mobilizations (incl. set up of tools and systems, support recruitment process, marketing strategy, etc.), refurbishments, and operational change projects across the European platform Focus on firm/client Environmental goals. Ensure asset level execution and business process compliance for environmental goals and strategies Track and elevate within the European and Global org notable market trends/client needs/pain points for opportunities for differentiated Hines service delivery, innovation, and continuous improvements. Maintain, identify, and build relationships across key Living sector clients. Ensure service delivery is consistent and innovative across markets, in collaboration with central resourcing. Develop KPIs to monitor and proactively identify / address issues to drive continuous improvement. Develop and maintain a truly differentiated and consistent Hines Living Lifestyle resident experience for PBSA and other living projects empowered by technology, training, property activation, and hospitality-led service execution. Closely coordinate with Hines Experience teams. Oversee all European Living market leaders and ensure execution of operating strategies consistent with European and Global priorities. Be highly focused on driving improved efficiency and scalability by leveraging technology, centralization, and clearly-defined business processes, differentiated top of market execution, reputation, and Alpha performance. Bring thought leadership, urgency and critical analysis in assessing market best practices in this area to quickly identify and implement strategies to support this. Champion the culture of Hines Living through developing and retaining talent, recognition, and training - supporting career growth for employees across the Living platform. Cultivate relationships and actively pursue new business opportunities in coordination with Country Heads and European Management Services leadership. Foster a collaborative work environment Keep abreast of current changes in technology, processes, and standards; adjust priorities and strategies as needed to elevate Hines and market leading in execution, returns to investors, and resident experience. Ensure strict adherence with local market standards, laws, and regulations. Represent Hines and Aparto brand in selected business, community, and industry organizations and groups. Qualifications Minimum Requirements include: Bachelor's degree from an accredited university. Ten or more years' supervisory experience in residential operations including senior leadership roles, and a minimum of five years in PBSA. Experience with summer lettings and/or hostel operations strongly preferred. Demonstrated success with new business pursuits including equity developments, acquisitions, and third-party business. Experience administering a performance management program, including establishing and tracking key performance metrics to ensure quality across a large management portfolio. Experience with best-in-market Living communities. Lead employee teams to achieve their highest and best use through interpersonal relationships, evaluation of team members performance, and in accordance with good business practices. Comfortability utilizing property management software, word processing, spreadsheet, and database management applications. Impeccable integrity and reputation. Interact with employees, visitors, and contractors with poise and diplomacy. Comply with all company and regional policies, as well as regulatory requirements. Maintain a calm demeanor. Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction and style. Speak before an audience with confidence, using appropriate communication skills/style. Demonstrate strong initiative and customer service orientation. Establish and maintain a cooperative working atmosphere among staff. Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Perform numerical and financial calculations. Analyze and interpret various types of data to draw conclusions and solve problems. Demonstrate proficiency in Microsoft Office software. Ability with other European languages (e.g., French, Spanish, Italian, German) strongly preferred. Frequent international travel required. Closing Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion , including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. Includes both the global Hines organization as well as RIA AUM as of December 31, 2020. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The Legal Counsel will assist with Hines' business and legal activities in Europe with a particular focus on joint ventures. Advising on risks and liability standards in Hines' investment vehicles, including joint ventures, separate accounts and funds, as well as assisting with associated material management agreements, guarantees, funding documentation and real estate transactions. Coordinating and providing guidance to external law firms to ensure all material legal risks, issues and disputes relating to Hines are effectively managed and controlled. Prepare and negotiate term sheets for joint ventures, separate accounts and funds to invest in real estate assets and development projects in Europe Review legal agreements for joint ventures, separate accounts and funds prepared by outside counsel, and participate in negotiation Implement Hines' standard legal and risk position Work closely with the European Tax team to determine and implement investment structures Assist with corporate authority matters, including preparing intercompany agreements and shareholder loans, drafting authorizing resolutions and responding to due diligence and "know your customer" requests Draft, review and negotiate management and service agreements (asset management agreements, development management agreements, etc.) Draft, review and negotiate a variety of service contracts with Hines vendors Review guarantees provided by Hines entities Assist with associated real estate transactions, such as acquisitions and dispositions of assets and corporate vehicles, financing etc Qualifications Minimum Requirements include: Three or more years' post qualified experience working for a major law firm with experience in structuring and negotiating real estate joint ventures and co-investment vehicles Experience working with funds and vehicles would be beneficial Excellent academic qualifications Licensed to practice law in the UK or other relevant European jurisdiction In-house experience would be beneficial but not essential Strong corporate IQ - i.e., know how to get things done within a corporate organization Demonstrable organisational, problem solving skills, able to prioritise and work independently Rigorous, detail orientated, flexible, versatile and with good people skills and ability to work in a multi-discipline team Excellent oral and written communications skills and confident advising senior executives Fluent in English and proficiency in a second language will be considered as an asset Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Jun 11, 2025
Full time
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The Legal Counsel will assist with Hines' business and legal activities in Europe with a particular focus on joint ventures. Advising on risks and liability standards in Hines' investment vehicles, including joint ventures, separate accounts and funds, as well as assisting with associated material management agreements, guarantees, funding documentation and real estate transactions. Coordinating and providing guidance to external law firms to ensure all material legal risks, issues and disputes relating to Hines are effectively managed and controlled. Prepare and negotiate term sheets for joint ventures, separate accounts and funds to invest in real estate assets and development projects in Europe Review legal agreements for joint ventures, separate accounts and funds prepared by outside counsel, and participate in negotiation Implement Hines' standard legal and risk position Work closely with the European Tax team to determine and implement investment structures Assist with corporate authority matters, including preparing intercompany agreements and shareholder loans, drafting authorizing resolutions and responding to due diligence and "know your customer" requests Draft, review and negotiate management and service agreements (asset management agreements, development management agreements, etc.) Draft, review and negotiate a variety of service contracts with Hines vendors Review guarantees provided by Hines entities Assist with associated real estate transactions, such as acquisitions and dispositions of assets and corporate vehicles, financing etc Qualifications Minimum Requirements include: Three or more years' post qualified experience working for a major law firm with experience in structuring and negotiating real estate joint ventures and co-investment vehicles Experience working with funds and vehicles would be beneficial Excellent academic qualifications Licensed to practice law in the UK or other relevant European jurisdiction In-house experience would be beneficial but not essential Strong corporate IQ - i.e., know how to get things done within a corporate organization Demonstrable organisational, problem solving skills, able to prioritise and work independently Rigorous, detail orientated, flexible, versatile and with good people skills and ability to work in a multi-discipline team Excellent oral and written communications skills and confident advising senior executives Fluent in English and proficiency in a second language will be considered as an asset Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Senior Analyst of Fund Management with Hines, you will execute on behalf of the Fund Management team to interact with various investors / partners in portfolios and support the decision-making and management of key investment issues. The Senior Analyst partners with the Director to provide investor considerations and input to major decisions (acquisitions, reviewing asset management, disposition recommendations). Reports to the Director of Fund Management in assigned region (Europe) within Investment Management. Support select strategic separate accounts, including assisting with the annual meeting process and governance for these specific accounts. Initial focus will be on two major separate accounts on behalf of two of the largest German institutional investors. Responsible for providing guidance on strategic asset management decisions for separate accounts at the direction of and coordination with the Director of Fund Management and with oversight of the relevant SMD of Fund Management. Support the preparation of annual plans for assets for review and feedback from the Director of Fund Management. Drive analyses that inform and ultimately advise how the investors are deploying capital at their discretion while acting as a fiduciary and advocate for investors' interests, at the direction of both the SMD and Director of Fund Management. Manage relevant reporting deliverables for the separate accounts. Collaborate with and support the Associates working on the separate accounts. Coordinate as relevant with other units within Investment Management (e.g. Finance, Global Investment Strategy, Research, Risk) and within the broader firm (e.g., regional teams) to advance major analyses and/or recommendations for specific vehicles and/or investors. Support to proactively identify and surface investor considerations as input to major regional asset management decisions including major tenant changes, dispositions, and other asset level decisions. Qualifications Minimum Requirements include: Bachelor's degree in business, analytics, or quantitative streams; MBA preferred. CFA designation preferred. Two years of related experience (including internships), particularly within Private Equity Real Estate in a Strategy, Portfolio Management, Distribution or Consulting Role. Advanced knowledge of Microsoft Office Word and Excel. Ability to understand and articulate portfolio management concepts effectively. Demonstrated quantitative skills and relationship building skills. Excellent written and oral communication skills required. Fluency in German required. Proven ability to manage multiple projects simultaneously. A clear understanding of the global real estate market. Work overtime as business needs deem appropriate. Work indoors majority of the time but may include some site visits. Travel may be required. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Jun 09, 2025
Full time
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Senior Analyst of Fund Management with Hines, you will execute on behalf of the Fund Management team to interact with various investors / partners in portfolios and support the decision-making and management of key investment issues. The Senior Analyst partners with the Director to provide investor considerations and input to major decisions (acquisitions, reviewing asset management, disposition recommendations). Reports to the Director of Fund Management in assigned region (Europe) within Investment Management. Support select strategic separate accounts, including assisting with the annual meeting process and governance for these specific accounts. Initial focus will be on two major separate accounts on behalf of two of the largest German institutional investors. Responsible for providing guidance on strategic asset management decisions for separate accounts at the direction of and coordination with the Director of Fund Management and with oversight of the relevant SMD of Fund Management. Support the preparation of annual plans for assets for review and feedback from the Director of Fund Management. Drive analyses that inform and ultimately advise how the investors are deploying capital at their discretion while acting as a fiduciary and advocate for investors' interests, at the direction of both the SMD and Director of Fund Management. Manage relevant reporting deliverables for the separate accounts. Collaborate with and support the Associates working on the separate accounts. Coordinate as relevant with other units within Investment Management (e.g. Finance, Global Investment Strategy, Research, Risk) and within the broader firm (e.g., regional teams) to advance major analyses and/or recommendations for specific vehicles and/or investors. Support to proactively identify and surface investor considerations as input to major regional asset management decisions including major tenant changes, dispositions, and other asset level decisions. Qualifications Minimum Requirements include: Bachelor's degree in business, analytics, or quantitative streams; MBA preferred. CFA designation preferred. Two years of related experience (including internships), particularly within Private Equity Real Estate in a Strategy, Portfolio Management, Distribution or Consulting Role. Advanced knowledge of Microsoft Office Word and Excel. Ability to understand and articulate portfolio management concepts effectively. Demonstrated quantitative skills and relationship building skills. Excellent written and oral communication skills required. Fluency in German required. Proven ability to manage multiple projects simultaneously. A clear understanding of the global real estate market. Work overtime as business needs deem appropriate. Work indoors majority of the time but may include some site visits. Travel may be required. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines. Who are we? At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures. Responsibilities Role Profile As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence. Lead and provide forward-thinking direction for regional teams in each student accommodation location. Ensure operational, financial, and other objectives are met. Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels. Manage change effectively, motivating teams to achieve results. Ensure compliance with all agreements, leases, and contracts. Project manage all new refurbishments and operational change projects across sites, ensuring all involved have clear direction and buy-in. Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy. Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities. Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance. Oversee the provision of a service focused on customer retention and recommendation. Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment. Identify opportunities to improve the company's overall operation and success, leading improvement initiatives. Deliver on customer retention and recommendation performance. Develop a thorough understanding of each market, including the universities and competitors. Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance. Work with relevant teams to agree on improvements, changes, or fixes to properties. Conduct regular inspections of flats and common areas to maintain high standards. Qualifications Person Specification Approachable yet professional, responsive, and dedicated manner. Good level of general education. Strong written and numeric skills. Excellent communication skills at all levels. Great knowledge and understanding of operations management with the ability to implement it effectively. Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, and experience using property management software are essential. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity.
Jun 04, 2025
Full time
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines. Who are we? At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures. Responsibilities Role Profile As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence. Lead and provide forward-thinking direction for regional teams in each student accommodation location. Ensure operational, financial, and other objectives are met. Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels. Manage change effectively, motivating teams to achieve results. Ensure compliance with all agreements, leases, and contracts. Project manage all new refurbishments and operational change projects across sites, ensuring all involved have clear direction and buy-in. Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy. Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities. Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance. Oversee the provision of a service focused on customer retention and recommendation. Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment. Identify opportunities to improve the company's overall operation and success, leading improvement initiatives. Deliver on customer retention and recommendation performance. Develop a thorough understanding of each market, including the universities and competitors. Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance. Work with relevant teams to agree on improvements, changes, or fixes to properties. Conduct regular inspections of flats and common areas to maintain high standards. Qualifications Person Specification Approachable yet professional, responsive, and dedicated manner. Good level of general education. Strong written and numeric skills. Excellent communication skills at all levels. Great knowledge and understanding of operations management with the ability to implement it effectively. Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, and experience using property management software are essential. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity.
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines. Who are we? At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures. Responsibilities Role Profile As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence. Lead and provide forward-thinking direction for regional teams in each student accommodation location. Ensure operational, financial, and other objectives are met. Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels. Manage change effectively, motivating teams to achieve results. Ensure compliance with all agreements, leases, and contracts. Project manage all new refurbishments and operational change projects across sites, ensuring all involved have clear direction and buy-in. Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy. Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities. Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance. Oversee the provision of a service focused on customer retention and recommendation. Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment. Identify opportunities to improve the company's overall operation and success, leading improvement initiatives. Deliver on customer retention and recommendation performance. Develop a thorough understanding of each market, including the universities and competitors. Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance. Work with relevant teams to agree on improvements, changes, or fixes to properties. Conduct regular inspections of flats and common areas to maintain high standards. Qualifications Person Specification Approachable yet professional, responsive, and dedicated manner. Good level of general education. Strong written and numeric skills. Excellent communication skills at all levels. Great knowledge and understanding of operations management with the ability to implement it effectively. Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, and experience using property management software are essential. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity.
Jun 04, 2025
Full time
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines. Who are we? At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures. Responsibilities Role Profile As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence. Lead and provide forward-thinking direction for regional teams in each student accommodation location. Ensure operational, financial, and other objectives are met. Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels. Manage change effectively, motivating teams to achieve results. Ensure compliance with all agreements, leases, and contracts. Project manage all new refurbishments and operational change projects across sites, ensuring all involved have clear direction and buy-in. Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy. Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities. Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance. Oversee the provision of a service focused on customer retention and recommendation. Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment. Identify opportunities to improve the company's overall operation and success, leading improvement initiatives. Deliver on customer retention and recommendation performance. Develop a thorough understanding of each market, including the universities and competitors. Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance. Work with relevant teams to agree on improvements, changes, or fixes to properties. Conduct regular inspections of flats and common areas to maintain high standards. Qualifications Person Specification Approachable yet professional, responsive, and dedicated manner. Good level of general education. Strong written and numeric skills. Excellent communication skills at all levels. Great knowledge and understanding of operations management with the ability to implement it effectively. Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, and experience using property management software are essential. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity.
OverviewWhen you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.ResponsibilitiesAs the Director, European Management Services & Operations with Hines, you will continue the EMSO transformation journey by providing leadership of the firm's model for premier operations services. This position leads hands on engagement with our European country teams to transition from EMSO 1.0 launch year into EMSO 2.0, building the foundations, driving consistency, operational excellence, technology, sharing of knowledge, helping to build a robust P&L in each country and aligning with any designated external partners. Responsibilities include, but are not limited to:Support the hiring process, development, and training of EMSO teams across the region.Deploy a scalable, replicable toolbox to enable country teams to build the platform.Drive pro-active sharing of experiences, knowledge, learning across geographies.Partner pro-actively with the USA on programmatic property management.Assist in the research of new technologies being introduced to CRE.Partner with regional cross functional leaders that support operations.Work with country teams to prepare and manage annual budgets, including recoveries and variance explanations.Introduce measures of success, via a comprehensive balanced scorecard that is under development.Partner with EMSO SMD to Communicate all operations initiatives firm-wide and host quarterly internal Conferences.Focus on cross assets best practices transfer residential, logistics, retail, and office.Manage/participate in internal programs and working groups:BOMA Office EER SurveyTenant Satisfaction & Retention SurveyCybersecurity Initiative (in partnership with Hines global IT security)PM/FM Conference(s)Best PracticesESG road mapInnovation & COES CoordinationProvide a support for property management, the region and central management with long range and day-to-day issues, opportunities, and emergencies.Assume the role in maintaining product quality and continuity, where appropriate, on a company-wide basis.Provide operations guidance as required to ownership in the areas of building operations, capital project management and start-up and/or disposition activities.Conduct operations assessments of properties in accordance with the current assessment guidelines and scheduling.Serve as a resource in the further development of regional property management personnel.Provide support to the regions/properties on operations matters pertaining to new development, acquisition, or third-party management projects.Participate in the development and recommendation policies of programs consistent with the firm's business objectives.Travel as required to meet position responsibilities.Provide emergency or crisis support to regions and properties by leveraging newly formed European Operational Risk CommitteeMay engage in other programs related to changes in the industry or related technologies.May develop and recommend, additional benchmark/historical performance measures.May represent Hines in select business, community and industry organizations and groupsCarry out other duties as assigned by SMD EMSO.QualificationsMinimum Requirements includeBachelor's degree from an accredited institution. Master's degree preferred.Ten or more years of property management / integrated Facilities management experience.Provide vision, leadership, and direction on issues related to the firm's Property Management and Operations discipline.Lead and develop the region's understanding and capability of the sector.Strong communication, influencing, partnering skills.Negotiate skillfully and be willing to give and take with clients/partners to build long term relationships.Obtain others' trust and confidence to engage and mobilize others to act.Be self-directed and act with emotional maturity.Share knowledge and best practices for the good of the many in the organization2nd or 3rd European language an advantage and prior experience of living or working across multiple cultures and geographies.Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.Demonstrate working knowledge of all firm's resources and standards.Speak effectively before an audience with confidence.Read newspapers, periodicals, journals, manuals, financial reports, and legal documentsProcess mapping, Six sigma or Agile certifications are a bonus.Analyze data to discover facts and/or develop knowledge, concepts, or interpretations.Use technology proficiently as may be required to fulfill position responsibilities.Promote and role model our values and Hines Guiding Principles and the firm's Guiding PrinciplesHines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.PI
Dec 06, 2021
Full time
OverviewWhen you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.ResponsibilitiesAs the Director, European Management Services & Operations with Hines, you will continue the EMSO transformation journey by providing leadership of the firm's model for premier operations services. This position leads hands on engagement with our European country teams to transition from EMSO 1.0 launch year into EMSO 2.0, building the foundations, driving consistency, operational excellence, technology, sharing of knowledge, helping to build a robust P&L in each country and aligning with any designated external partners. Responsibilities include, but are not limited to:Support the hiring process, development, and training of EMSO teams across the region.Deploy a scalable, replicable toolbox to enable country teams to build the platform.Drive pro-active sharing of experiences, knowledge, learning across geographies.Partner pro-actively with the USA on programmatic property management.Assist in the research of new technologies being introduced to CRE.Partner with regional cross functional leaders that support operations.Work with country teams to prepare and manage annual budgets, including recoveries and variance explanations.Introduce measures of success, via a comprehensive balanced scorecard that is under development.Partner with EMSO SMD to Communicate all operations initiatives firm-wide and host quarterly internal Conferences.Focus on cross assets best practices transfer residential, logistics, retail, and office.Manage/participate in internal programs and working groups:BOMA Office EER SurveyTenant Satisfaction & Retention SurveyCybersecurity Initiative (in partnership with Hines global IT security)PM/FM Conference(s)Best PracticesESG road mapInnovation & COES CoordinationProvide a support for property management, the region and central management with long range and day-to-day issues, opportunities, and emergencies.Assume the role in maintaining product quality and continuity, where appropriate, on a company-wide basis.Provide operations guidance as required to ownership in the areas of building operations, capital project management and start-up and/or disposition activities.Conduct operations assessments of properties in accordance with the current assessment guidelines and scheduling.Serve as a resource in the further development of regional property management personnel.Provide support to the regions/properties on operations matters pertaining to new development, acquisition, or third-party management projects.Participate in the development and recommendation policies of programs consistent with the firm's business objectives.Travel as required to meet position responsibilities.Provide emergency or crisis support to regions and properties by leveraging newly formed European Operational Risk CommitteeMay engage in other programs related to changes in the industry or related technologies.May develop and recommend, additional benchmark/historical performance measures.May represent Hines in select business, community and industry organizations and groupsCarry out other duties as assigned by SMD EMSO.QualificationsMinimum Requirements includeBachelor's degree from an accredited institution. Master's degree preferred.Ten or more years of property management / integrated Facilities management experience.Provide vision, leadership, and direction on issues related to the firm's Property Management and Operations discipline.Lead and develop the region's understanding and capability of the sector.Strong communication, influencing, partnering skills.Negotiate skillfully and be willing to give and take with clients/partners to build long term relationships.Obtain others' trust and confidence to engage and mobilize others to act.Be self-directed and act with emotional maturity.Share knowledge and best practices for the good of the many in the organization2nd or 3rd European language an advantage and prior experience of living or working across multiple cultures and geographies.Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.Demonstrate working knowledge of all firm's resources and standards.Speak effectively before an audience with confidence.Read newspapers, periodicals, journals, manuals, financial reports, and legal documentsProcess mapping, Six sigma or Agile certifications are a bonus.Analyze data to discover facts and/or develop knowledge, concepts, or interpretations.Use technology proficiently as may be required to fulfill position responsibilities.Promote and role model our values and Hines Guiding Principles and the firm's Guiding PrinciplesHines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.PI