Overview Who are we? At aparto, we're more than just student accommodation; we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures. Responsibilities Role Profile As General Manager, you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence. Lead and provide forward-thinking direction for regional teams in each student accommodation location. Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels. Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy. Develop and nurture new and existing business relationships within both the private and academic sectors. Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities. Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance. Develop and execute the sales strategy alongside the marketing department, ensuring all sites achieve full occupancy. Oversee the provision of a service focused on customer retention and recommendation. Represent the voice of the customer at all levels in the business, ensuring decisions are made with the customer in mind. Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment. Identify opportunities to improve the company's overall operation and success, leading improvement initiatives. Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance. Respond quickly to shifts in leasing performance, adjusting marketing strategies or customer offers as needed. Ensure the physical appearance of properties is of the highest standard with your teams. Organise H&S training for staff, focusing on emergency procedures and risk management. Qualifications Person Specification Good level of general education. Experience using property management software is essential. Approachable yet professional, responsive, and dedicated manner. Strong written and numeric skills. Excellent communication skills at all levels. You should have a great knowledge and understanding of operations management with the ability to implement it effectively. Proficiency in Microsoft Office packages, including Word, Excel, and Outlook. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across property types such as living, office, retail, mixed-use, logistics, and life science projects-designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries, drawing on our 65-year history to build the world forward. We prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By focusing on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time, please.
Jul 31, 2025
Full time
Overview Who are we? At aparto, we're more than just student accommodation; we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures. Responsibilities Role Profile As General Manager, you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence. Lead and provide forward-thinking direction for regional teams in each student accommodation location. Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels. Ensure compliance with all business-related legislation, including Health & Safety, Data Protection, and privacy. Develop and nurture new and existing business relationships within both the private and academic sectors. Enhance and grow client business by identifying development opportunities and representing the business with a thorough understanding of external needs and internal capabilities. Take overall financial responsibility for all sites, driving year-on-year improvement in bottom-line performance. Develop and execute the sales strategy alongside the marketing department, ensuring all sites achieve full occupancy. Oversee the provision of a service focused on customer retention and recommendation. Represent the voice of the customer at all levels in the business, ensuring decisions are made with the customer in mind. Foster a positive culture aligned with our brand pillars, creating a high challenge/high support environment. Identify opportunities to improve the company's overall operation and success, leading improvement initiatives. Be an expert in leasing performance, attending routine calls/meetings prepared to discuss performance. Respond quickly to shifts in leasing performance, adjusting marketing strategies or customer offers as needed. Ensure the physical appearance of properties is of the highest standard with your teams. Organise H&S training for staff, focusing on emergency procedures and risk management. Qualifications Person Specification Good level of general education. Experience using property management software is essential. Approachable yet professional, responsive, and dedicated manner. Strong written and numeric skills. Excellent communication skills at all levels. You should have a great knowledge and understanding of operations management with the ability to implement it effectively. Proficiency in Microsoft Office packages, including Word, Excel, and Outlook. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across property types such as living, office, retail, mixed-use, logistics, and life science projects-designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries, drawing on our 65-year history to build the world forward. We prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By focusing on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time, please.
Overview When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come. Helix - A Hines Company Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix's website: . In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio. Responsibilities The Building Manager, will be responsible for all aspects of the day-to-day management and of first class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities Manager and Surveyors whenever necessary. This Building Manager will manage the day-to-day operational activities in line with all health, safety and environmental requirements, budgetary costs and client/occupier requirements in line with the required service criteria and key performance indicators. They will also support the Helix Facilities Manager and Property Manager whenever necessary. Responsibilities include, but are not limited to: Maintain and manage the client's property in a cost-efficient manner. Assist with contract procurement for both Hard and Soft Facilities Management services, including the provision of sound recommendations to the Property Management Team. After this initial exercise, the Building Manager will be responsible for leading on all Facilities Management contract procurement and management. Manage all Facilities Management contracts and ensure regular management reporting to the "OpCo" on at least a monthly basis. Agree and monitor service provider SLAs and KPIs to ensure full legal compliance and industry leading best practice as a minimum. Approve and coordinate planned and reactive maintenance works in line with agreed approval processes, including sign off of all completed works. Fully utilise the smart building data, including the Planon Integrated (IWMS) software to efficiently plan with all Facilities Management activities to drive value. Ensure all stakeholders are fully conversant with the use of the system. Ensure that staffing levels are adequate, and provision is made for emergency and out of hours cover. Qualifications Minimum Requirements include: Experience with managing property Experience of liaising with clients, tenants, consultants and local authorities Knowledge of current Health & Safety legislation Good knowledge of buildings, maintenance and service IOSH Similar experience within a competitor company Basic understanding of commercial leases / service charges Strong communication skills, both verbal and written Good numerical skills including computer literacy (Excel, Word, MS Outlook) Ability to work alone or as part of a team High level of organisational and administrative skills Proven track record in managing staff/contractors Able to use initiative and take responsibility Ability to work under pressure Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Jul 29, 2025
Full time
Overview When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come. Helix - A Hines Company Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix's website: . In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio. Responsibilities The Building Manager, will be responsible for all aspects of the day-to-day management and of first class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities Manager and Surveyors whenever necessary. This Building Manager will manage the day-to-day operational activities in line with all health, safety and environmental requirements, budgetary costs and client/occupier requirements in line with the required service criteria and key performance indicators. They will also support the Helix Facilities Manager and Property Manager whenever necessary. Responsibilities include, but are not limited to: Maintain and manage the client's property in a cost-efficient manner. Assist with contract procurement for both Hard and Soft Facilities Management services, including the provision of sound recommendations to the Property Management Team. After this initial exercise, the Building Manager will be responsible for leading on all Facilities Management contract procurement and management. Manage all Facilities Management contracts and ensure regular management reporting to the "OpCo" on at least a monthly basis. Agree and monitor service provider SLAs and KPIs to ensure full legal compliance and industry leading best practice as a minimum. Approve and coordinate planned and reactive maintenance works in line with agreed approval processes, including sign off of all completed works. Fully utilise the smart building data, including the Planon Integrated (IWMS) software to efficiently plan with all Facilities Management activities to drive value. Ensure all stakeholders are fully conversant with the use of the system. Ensure that staffing levels are adequate, and provision is made for emergency and out of hours cover. Qualifications Minimum Requirements include: Experience with managing property Experience of liaising with clients, tenants, consultants and local authorities Knowledge of current Health & Safety legislation Good knowledge of buildings, maintenance and service IOSH Similar experience within a competitor company Basic understanding of commercial leases / service charges Strong communication skills, both verbal and written Good numerical skills including computer literacy (Excel, Word, MS Outlook) Ability to work alone or as part of a team High level of organisational and administrative skills Proven track record in managing staff/contractors Able to use initiative and take responsibility Ability to work under pressure Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The Senior Director: Living Operations - Europe leads the operation of a high-performance Living organization for Europe. Maintains the ultimate responsibility for financial performance and achievement of performance goals across all properties and communities. Highly strategic, fast paced, organized and focused on driving scale, consistency and clearly defining business processes (top down). Ensures successful administration of talent management, operational manuals, quality control, governance, sourcing, and supporting investor/owner/client communication activities for Europe. Ensure value creation through resident experience, operational excellence and strategic asset selection. Responsibilities include, but are not limited to: Drive Living operations strategy and business generation as the organization continues its growth journey, and directing Living in alignment with broader European Management Services (MS) goals. Commitment to champion and implement European MS service delivery standards including consistent business processes and enabling technology. Set up and oversee sales and marketing strategy for Living portfolio in close coordination with Asset Management and Regional Business Generation teams. Lead all new mobilizations (incl. set up of tools and systems, support recruitment process, marketing strategy, etc.), refurbishments, and operational change projects across the European platform Focus on firm/client Environmental goals. Ensure asset level execution and business process compliance for environmental goals and strategies Track and elevate within the European and Global org notable market trends/client needs/pain points for opportunities for differentiated Hines service delivery, innovation, and continuous improvements. Maintain, identify, and build relationships across key Living sector clients. Ensure service delivery is consistent and innovative across markets, in collaboration with central resourcing. Develop KPIs to monitor and proactively identify / address issues to drive continuous improvement. Develop and maintain a truly differentiated and consistent Hines Living Lifestyle resident experience for PBSA and other living projects empowered by technology, training, property activation, and hospitality-led service execution. Closely coordinate with Hines Experience teams. Oversee all European Living market leaders and ensure execution of operating strategies consistent with European and Global priorities. Be highly focused on driving improved efficiency and scalability by leveraging technology, centralization, and clearly-defined business processes, differentiated top of market execution, reputation, and Alpha performance. Bring thought leadership, urgency and critical analysis in assessing market best practices in this area to quickly identify and implement strategies to support this. Champion the culture of Hines Living through developing and retaining talent, recognition, and training - supporting career growth for employees across the Living platform. Cultivate relationships and actively pursue new business opportunities in coordination with Country Heads and European Management Services leadership. Foster a collaborative work environment Keep abreast of current changes in technology, processes, and standards; adjust priorities and strategies as needed to elevate Hines and market leading in execution, returns to investors, and resident experience. Ensure strict adherence with local market standards, laws, and regulations. Represent Hines and Aparto brand in selected business, community, and industry organizations and groups. Qualifications Minimum Requirements include: Bachelor's degree from an accredited university. Ten or more years' supervisory experience in residential operations including senior leadership roles, and a minimum of five years in PBSA. Experience with summer lettings and/or hostel operations strongly preferred. Demonstrated success with new business pursuits including equity developments, acquisitions, and third-party business. Experience administering a performance management program, including establishing and tracking key performance metrics to ensure quality across a large management portfolio. Experience with best-in-market Living communities. Lead employee teams to achieve their highest and best use through interpersonal relationships, evaluation of team members performance, and in accordance with good business practices. Comfortability utilizing property management software, word processing, spreadsheet, and database management applications. Impeccable integrity and reputation. Interact with employees, visitors, and contractors with poise and diplomacy. Comply with all company and regional policies, as well as regulatory requirements. Maintain a calm demeanor. Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction and style. Speak before an audience with confidence, using appropriate communication skills/style. Demonstrate strong initiative and customer service orientation. Establish and maintain a cooperative working atmosphere among staff. Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Perform numerical and financial calculations. Analyze and interpret various types of data to draw conclusions and solve problems. Demonstrate proficiency in Microsoft Office software. Ability with other European languages (e.g., French, Spanish, Italian, German) strongly preferred. Frequent international travel required. Closing Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion , including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. Includes both the global Hines organization as well as RIA AUM as of December 31, 2020. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Jul 27, 2025
Full time
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The Senior Director: Living Operations - Europe leads the operation of a high-performance Living organization for Europe. Maintains the ultimate responsibility for financial performance and achievement of performance goals across all properties and communities. Highly strategic, fast paced, organized and focused on driving scale, consistency and clearly defining business processes (top down). Ensures successful administration of talent management, operational manuals, quality control, governance, sourcing, and supporting investor/owner/client communication activities for Europe. Ensure value creation through resident experience, operational excellence and strategic asset selection. Responsibilities include, but are not limited to: Drive Living operations strategy and business generation as the organization continues its growth journey, and directing Living in alignment with broader European Management Services (MS) goals. Commitment to champion and implement European MS service delivery standards including consistent business processes and enabling technology. Set up and oversee sales and marketing strategy for Living portfolio in close coordination with Asset Management and Regional Business Generation teams. Lead all new mobilizations (incl. set up of tools and systems, support recruitment process, marketing strategy, etc.), refurbishments, and operational change projects across the European platform Focus on firm/client Environmental goals. Ensure asset level execution and business process compliance for environmental goals and strategies Track and elevate within the European and Global org notable market trends/client needs/pain points for opportunities for differentiated Hines service delivery, innovation, and continuous improvements. Maintain, identify, and build relationships across key Living sector clients. Ensure service delivery is consistent and innovative across markets, in collaboration with central resourcing. Develop KPIs to monitor and proactively identify / address issues to drive continuous improvement. Develop and maintain a truly differentiated and consistent Hines Living Lifestyle resident experience for PBSA and other living projects empowered by technology, training, property activation, and hospitality-led service execution. Closely coordinate with Hines Experience teams. Oversee all European Living market leaders and ensure execution of operating strategies consistent with European and Global priorities. Be highly focused on driving improved efficiency and scalability by leveraging technology, centralization, and clearly-defined business processes, differentiated top of market execution, reputation, and Alpha performance. Bring thought leadership, urgency and critical analysis in assessing market best practices in this area to quickly identify and implement strategies to support this. Champion the culture of Hines Living through developing and retaining talent, recognition, and training - supporting career growth for employees across the Living platform. Cultivate relationships and actively pursue new business opportunities in coordination with Country Heads and European Management Services leadership. Foster a collaborative work environment Keep abreast of current changes in technology, processes, and standards; adjust priorities and strategies as needed to elevate Hines and market leading in execution, returns to investors, and resident experience. Ensure strict adherence with local market standards, laws, and regulations. Represent Hines and Aparto brand in selected business, community, and industry organizations and groups. Qualifications Minimum Requirements include: Bachelor's degree from an accredited university. Ten or more years' supervisory experience in residential operations including senior leadership roles, and a minimum of five years in PBSA. Experience with summer lettings and/or hostel operations strongly preferred. Demonstrated success with new business pursuits including equity developments, acquisitions, and third-party business. Experience administering a performance management program, including establishing and tracking key performance metrics to ensure quality across a large management portfolio. Experience with best-in-market Living communities. Lead employee teams to achieve their highest and best use through interpersonal relationships, evaluation of team members performance, and in accordance with good business practices. Comfortability utilizing property management software, word processing, spreadsheet, and database management applications. Impeccable integrity and reputation. Interact with employees, visitors, and contractors with poise and diplomacy. Comply with all company and regional policies, as well as regulatory requirements. Maintain a calm demeanor. Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction and style. Speak before an audience with confidence, using appropriate communication skills/style. Demonstrate strong initiative and customer service orientation. Establish and maintain a cooperative working atmosphere among staff. Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Perform numerical and financial calculations. Analyze and interpret various types of data to draw conclusions and solve problems. Demonstrate proficiency in Microsoft Office software. Ability with other European languages (e.g., French, Spanish, Italian, German) strongly preferred. Frequent international travel required. Closing Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion , including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. Includes both the global Hines organization as well as RIA AUM as of December 31, 2020. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Overview Who Are We aparto is an accommodation and student experience provider based in the UK and Ireland, dedicated to creating memorable experiences in our communities by investing in our people, facilities, and brand. We offer a unique professional environment focused on student homes, not just student rooms, and are committed to continuous improvement through feedback from our teams, residents, and partners. Our goal is to provide safe, enjoyable places to live and work. Responsibilities Role Profile As General Manager, you will lead your team to deliver exceptional experiences for residents while achieving operational, financial, and business performance targets. You will implement company strategies related to property management, driving improvements and operational excellence. Lead regional teams across student accommodation sites with strategic vision. Manage refurbishments and operational projects, ensuring clear direction and stakeholder buy-in. Ensure compliance with legislation including Health & Safety, Data Protection, and Privacy laws. Build and maintain relationships within private and academic sectors. Grow client business by identifying opportunities and understanding external needs and internal capabilities. Take financial responsibility for all sites, aiming for continuous bottom-line improvement. Oversee rent collection, financial reporting, and invoice processing. Prioritize customer needs in decision-making processes. Represent customer interests within the organization to inform decisions. Create a positive, high-support, high-challenge workplace culture aligned with brand values. Identify and lead initiatives to improve overall operations and success. Develop market knowledge, including understanding university environments and competitors. Monitor leasing performance, prepared to discuss metrics and respond to shifts with strategic adjustments. Lead facilities team to maintain property standards and safety. Conduct safety inspections and update safety management systems regularly. Ensure properties are safe environments for living and working. Organize H&S training focusing on emergency procedures and risk management. Coordinate with external authorities on safety guidelines and best practices. Qualifications Person Specification Approachable, professional, responsive, and dedicated with a solid educational background. Strong written and numerical skills. Excellent communication abilities at all levels. Deep understanding of operations management and effective implementation skills. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Experience with property management software is essential. Closing At Hines, we aim for excellence as a global real estate investment leader, believing that real estate is fundamentally about people. Our diverse portfolio includes assets across living, office, retail, mixed-use, logistics, and life sciences, valued at over $93.2 billion. We combine local expertise with global insights, taking calculated risks to exceed expectations and tailor solutions for our clients. Our projects enhance cities and promote sustainability, but our true strength lies in our 5,000 employees across 30 countries, drawing on a 65-year history to drive progress. We invest heavily in our people through training, competitive pay, benefits, and generous leave, fostering an inclusive environment where everyone can thrive. Hines was named one of Fast Company's Most Innovative Companies for 2024. We are an equal opportunity employer committed to diversity. Please no third-party inquiries, calls, or emails regarding this position.
Jul 26, 2025
Full time
Overview Who Are We aparto is an accommodation and student experience provider based in the UK and Ireland, dedicated to creating memorable experiences in our communities by investing in our people, facilities, and brand. We offer a unique professional environment focused on student homes, not just student rooms, and are committed to continuous improvement through feedback from our teams, residents, and partners. Our goal is to provide safe, enjoyable places to live and work. Responsibilities Role Profile As General Manager, you will lead your team to deliver exceptional experiences for residents while achieving operational, financial, and business performance targets. You will implement company strategies related to property management, driving improvements and operational excellence. Lead regional teams across student accommodation sites with strategic vision. Manage refurbishments and operational projects, ensuring clear direction and stakeholder buy-in. Ensure compliance with legislation including Health & Safety, Data Protection, and Privacy laws. Build and maintain relationships within private and academic sectors. Grow client business by identifying opportunities and understanding external needs and internal capabilities. Take financial responsibility for all sites, aiming for continuous bottom-line improvement. Oversee rent collection, financial reporting, and invoice processing. Prioritize customer needs in decision-making processes. Represent customer interests within the organization to inform decisions. Create a positive, high-support, high-challenge workplace culture aligned with brand values. Identify and lead initiatives to improve overall operations and success. Develop market knowledge, including understanding university environments and competitors. Monitor leasing performance, prepared to discuss metrics and respond to shifts with strategic adjustments. Lead facilities team to maintain property standards and safety. Conduct safety inspections and update safety management systems regularly. Ensure properties are safe environments for living and working. Organize H&S training focusing on emergency procedures and risk management. Coordinate with external authorities on safety guidelines and best practices. Qualifications Person Specification Approachable, professional, responsive, and dedicated with a solid educational background. Strong written and numerical skills. Excellent communication abilities at all levels. Deep understanding of operations management and effective implementation skills. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Experience with property management software is essential. Closing At Hines, we aim for excellence as a global real estate investment leader, believing that real estate is fundamentally about people. Our diverse portfolio includes assets across living, office, retail, mixed-use, logistics, and life sciences, valued at over $93.2 billion. We combine local expertise with global insights, taking calculated risks to exceed expectations and tailor solutions for our clients. Our projects enhance cities and promote sustainability, but our true strength lies in our 5,000 employees across 30 countries, drawing on a 65-year history to drive progress. We invest heavily in our people through training, competitive pay, benefits, and generous leave, fostering an inclusive environment where everyone can thrive. Hines was named one of Fast Company's Most Innovative Companies for 2024. We are an equal opportunity employer committed to diversity. Please no third-party inquiries, calls, or emails regarding this position.
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As an Analyst- Investor Relations with Hines, you will support Hines' global client servicing efforts with a focus on investor relations for current institutional, high net worth and family office investors in the EMEA region. The role will also include supporting the Global Investor Relations team when needed. You will be part of the EMEA Investor Relations team, reporting to the Senior Associate based in London and supporting the team's efforts to manage relations with existing investors to enhance client satisfaction and retention. You will be part of a team providing exceptional service to our investors across the Hines platform. Responsibilities include, but are not limited to: Support Investor Relations team in operational and daily business matters. Effectively communicate specific details about Hines' past, current and prospective investment vehicles. Create critical documents and other communications, ensuring appropriate messaging in response to current investors' enquiries. Support the investor onboarding process for EMEA domiciled institutional investors. Facilitate regular and efficient communication with investors including reporting, handling incoming investor inquiries, delivering information/updates. Collaborate to optimize and maintain the Investor Portal for existing investors. Including supporting with investor communication via the Portal. Providing administrative and analytical support to support the day-to-day business operations of the Investor Relations team. Communicate and collaborate with Investor Marketing, Investor Services, Capital Raisers, Fund Management, Finance, Asset Management, Legal and Compliance, and other teams across the Hines organization. Qualifications Minimum Requirements include: Bachelor's degree from an accredited institution preferred. Two or more years of related experience, particularly within institutional real estate, in an investment management, investor relations, financial analysis or legal role. Knowledge of the real estate terms and concepts as well institutional investment vehicles preferred. Fluency in another language is required in addition to English, as this role involves regular communication with pan-European stakeholders Excellent written and verbal communication skills. High attention to detail Extremely service orientated with a positive mindset to attend investor requests. Demonstrated analytical, problem solving and relationship building skills. Ability to manage multiple priorities concurrently in a deadline-driven environment Perform basic numerical and financial calculations and analysis. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Jul 13, 2025
Full time
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As an Analyst- Investor Relations with Hines, you will support Hines' global client servicing efforts with a focus on investor relations for current institutional, high net worth and family office investors in the EMEA region. The role will also include supporting the Global Investor Relations team when needed. You will be part of the EMEA Investor Relations team, reporting to the Senior Associate based in London and supporting the team's efforts to manage relations with existing investors to enhance client satisfaction and retention. You will be part of a team providing exceptional service to our investors across the Hines platform. Responsibilities include, but are not limited to: Support Investor Relations team in operational and daily business matters. Effectively communicate specific details about Hines' past, current and prospective investment vehicles. Create critical documents and other communications, ensuring appropriate messaging in response to current investors' enquiries. Support the investor onboarding process for EMEA domiciled institutional investors. Facilitate regular and efficient communication with investors including reporting, handling incoming investor inquiries, delivering information/updates. Collaborate to optimize and maintain the Investor Portal for existing investors. Including supporting with investor communication via the Portal. Providing administrative and analytical support to support the day-to-day business operations of the Investor Relations team. Communicate and collaborate with Investor Marketing, Investor Services, Capital Raisers, Fund Management, Finance, Asset Management, Legal and Compliance, and other teams across the Hines organization. Qualifications Minimum Requirements include: Bachelor's degree from an accredited institution preferred. Two or more years of related experience, particularly within institutional real estate, in an investment management, investor relations, financial analysis or legal role. Knowledge of the real estate terms and concepts as well institutional investment vehicles preferred. Fluency in another language is required in addition to English, as this role involves regular communication with pan-European stakeholders Excellent written and verbal communication skills. High attention to detail Extremely service orientated with a positive mindset to attend investor requests. Demonstrated analytical, problem solving and relationship building skills. Ability to manage multiple priorities concurrently in a deadline-driven environment Perform basic numerical and financial calculations and analysis. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
OverviewWhen you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.ResponsibilitiesAs the Director, European Management Services & Operations with Hines, you will continue the EMSO transformation journey by providing leadership of the firm's model for premier operations services. This position leads hands on engagement with our European country teams to transition from EMSO 1.0 launch year into EMSO 2.0, building the foundations, driving consistency, operational excellence, technology, sharing of knowledge, helping to build a robust P&L in each country and aligning with any designated external partners. Responsibilities include, but are not limited to:Support the hiring process, development, and training of EMSO teams across the region.Deploy a scalable, replicable toolbox to enable country teams to build the platform.Drive pro-active sharing of experiences, knowledge, learning across geographies.Partner pro-actively with the USA on programmatic property management.Assist in the research of new technologies being introduced to CRE.Partner with regional cross functional leaders that support operations.Work with country teams to prepare and manage annual budgets, including recoveries and variance explanations.Introduce measures of success, via a comprehensive balanced scorecard that is under development.Partner with EMSO SMD to Communicate all operations initiatives firm-wide and host quarterly internal Conferences.Focus on cross assets best practices transfer residential, logistics, retail, and office.Manage/participate in internal programs and working groups:BOMA Office EER SurveyTenant Satisfaction & Retention SurveyCybersecurity Initiative (in partnership with Hines global IT security)PM/FM Conference(s)Best PracticesESG road mapInnovation & COES CoordinationProvide a support for property management, the region and central management with long range and day-to-day issues, opportunities, and emergencies.Assume the role in maintaining product quality and continuity, where appropriate, on a company-wide basis.Provide operations guidance as required to ownership in the areas of building operations, capital project management and start-up and/or disposition activities.Conduct operations assessments of properties in accordance with the current assessment guidelines and scheduling.Serve as a resource in the further development of regional property management personnel.Provide support to the regions/properties on operations matters pertaining to new development, acquisition, or third-party management projects.Participate in the development and recommendation policies of programs consistent with the firm's business objectives.Travel as required to meet position responsibilities.Provide emergency or crisis support to regions and properties by leveraging newly formed European Operational Risk CommitteeMay engage in other programs related to changes in the industry or related technologies.May develop and recommend, additional benchmark/historical performance measures.May represent Hines in select business, community and industry organizations and groupsCarry out other duties as assigned by SMD EMSO.QualificationsMinimum Requirements includeBachelor's degree from an accredited institution. Master's degree preferred.Ten or more years of property management / integrated Facilities management experience.Provide vision, leadership, and direction on issues related to the firm's Property Management and Operations discipline.Lead and develop the region's understanding and capability of the sector.Strong communication, influencing, partnering skills.Negotiate skillfully and be willing to give and take with clients/partners to build long term relationships.Obtain others' trust and confidence to engage and mobilize others to act.Be self-directed and act with emotional maturity.Share knowledge and best practices for the good of the many in the organization2nd or 3rd European language an advantage and prior experience of living or working across multiple cultures and geographies.Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.Demonstrate working knowledge of all firm's resources and standards.Speak effectively before an audience with confidence.Read newspapers, periodicals, journals, manuals, financial reports, and legal documentsProcess mapping, Six sigma or Agile certifications are a bonus.Analyze data to discover facts and/or develop knowledge, concepts, or interpretations.Use technology proficiently as may be required to fulfill position responsibilities.Promote and role model our values and Hines Guiding Principles and the firm's Guiding PrinciplesHines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.PI
Dec 06, 2021
Full time
OverviewWhen you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.ResponsibilitiesAs the Director, European Management Services & Operations with Hines, you will continue the EMSO transformation journey by providing leadership of the firm's model for premier operations services. This position leads hands on engagement with our European country teams to transition from EMSO 1.0 launch year into EMSO 2.0, building the foundations, driving consistency, operational excellence, technology, sharing of knowledge, helping to build a robust P&L in each country and aligning with any designated external partners. Responsibilities include, but are not limited to:Support the hiring process, development, and training of EMSO teams across the region.Deploy a scalable, replicable toolbox to enable country teams to build the platform.Drive pro-active sharing of experiences, knowledge, learning across geographies.Partner pro-actively with the USA on programmatic property management.Assist in the research of new technologies being introduced to CRE.Partner with regional cross functional leaders that support operations.Work with country teams to prepare and manage annual budgets, including recoveries and variance explanations.Introduce measures of success, via a comprehensive balanced scorecard that is under development.Partner with EMSO SMD to Communicate all operations initiatives firm-wide and host quarterly internal Conferences.Focus on cross assets best practices transfer residential, logistics, retail, and office.Manage/participate in internal programs and working groups:BOMA Office EER SurveyTenant Satisfaction & Retention SurveyCybersecurity Initiative (in partnership with Hines global IT security)PM/FM Conference(s)Best PracticesESG road mapInnovation & COES CoordinationProvide a support for property management, the region and central management with long range and day-to-day issues, opportunities, and emergencies.Assume the role in maintaining product quality and continuity, where appropriate, on a company-wide basis.Provide operations guidance as required to ownership in the areas of building operations, capital project management and start-up and/or disposition activities.Conduct operations assessments of properties in accordance with the current assessment guidelines and scheduling.Serve as a resource in the further development of regional property management personnel.Provide support to the regions/properties on operations matters pertaining to new development, acquisition, or third-party management projects.Participate in the development and recommendation policies of programs consistent with the firm's business objectives.Travel as required to meet position responsibilities.Provide emergency or crisis support to regions and properties by leveraging newly formed European Operational Risk CommitteeMay engage in other programs related to changes in the industry or related technologies.May develop and recommend, additional benchmark/historical performance measures.May represent Hines in select business, community and industry organizations and groupsCarry out other duties as assigned by SMD EMSO.QualificationsMinimum Requirements includeBachelor's degree from an accredited institution. Master's degree preferred.Ten or more years of property management / integrated Facilities management experience.Provide vision, leadership, and direction on issues related to the firm's Property Management and Operations discipline.Lead and develop the region's understanding and capability of the sector.Strong communication, influencing, partnering skills.Negotiate skillfully and be willing to give and take with clients/partners to build long term relationships.Obtain others' trust and confidence to engage and mobilize others to act.Be self-directed and act with emotional maturity.Share knowledge and best practices for the good of the many in the organization2nd or 3rd European language an advantage and prior experience of living or working across multiple cultures and geographies.Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.Apply principles of rational systems to solve problems and deal with a variety of variables in situations where only limited standardization exists.Interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.Prepare business correspondence, presentations, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.Demonstrate working knowledge of all firm's resources and standards.Speak effectively before an audience with confidence.Read newspapers, periodicals, journals, manuals, financial reports, and legal documentsProcess mapping, Six sigma or Agile certifications are a bonus.Analyze data to discover facts and/or develop knowledge, concepts, or interpretations.Use technology proficiently as may be required to fulfill position responsibilities.Promote and role model our values and Hines Guiding Principles and the firm's Guiding PrinciplesHines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.PI