Matched Group

1st Line Support Hybrid - South Reading area office 3 days a week Why? Fast growing SaaS Vendor An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental, and hardware issues. 1st Line Support - Responsibilities Provide remote 1st line support via phone, e-mail, remote sessions and other channels Support the rollout of new applications and existing application updates. Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed. Maintain accurate records of support activity, customer issues, and resolutions for future reference. Creation of knowledgebase articles and FAQs for use both internally and externally. Identify and escalate technical issues where appropriate. 1st Line Support - Requirements 6+ months technical support experience i.e. 1st line Ideal- 2 years customer support or customer service (telephone support) Working knowledge of Microsoft operating systems (Windows 10 and 11), Server 2012 onwards Basic understanding of Microsoft 365 Basic understanding of PC hardware set-up and configuration Strong written and verbal English communication skills with excellent telephone manner For more information, please contact Katie at Matched Group. 1st Line Support / Technical Support / IT Support / Service Desk / Technical Support Analyst / IT Support Analyst / Technical Support Engineer / IT Support Engineer

Full Stack Software Engineer 12 month FTC, start ASAP Tech - TypeScript, Angular, Nest.JS, JavaScript, Basic SQL, Git Why? PE backed SaaS Vendor Location - remote in England with travel to office (Reading) on day 1 to collect equipment A PE backed SaaS vendor are looking for a Full Stack JavaScript Software Developer to join a bilingual team. You will join a collaborative team committed to building high-quality solutions. They value individuals who are proactive and passionate about robust web applications and enjoy solving complex problems. Full Stack Software Engineer - Responsibilities Development and maintenance of SaaS products Work in a bilingual environment utilising modern technology Full Stack Software Engineer - Requirements 2+ years' professional experience as a Full Stack Software Developer working on SaaS software Professional experience of TypeScript, Angular, Nest.JS, & JavaScript Strong written and verbal communication skills (English) Strong problem-solving attitude Strong proactive mind-set For more information, please contact Katie at Matched Group Software Engineer / Software Developer / Full Stack Developer / Full Stack Engineer

Technical Support Executive Hybrid - South Reading area office 3 days a week Why? Fast growing SaaS Vendor An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental, and hardware issues. Technical Support Executive - Responsibilities Provide remote 1st line support via phone, e-mail, remote sessions and other channels Support the rollout of new applications and existing application updates. Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed. Maintain accurate records of support activity, customer issues, and resolutions for future reference. Creation of knowledgebase articles and FAQs for use both internally and externally. Identify and escalate technical issues where appropriate. Technical Support Executive - Requirements 6+ months technical support experience i.e. 1st line Ideal- 2 years customer support or customer service (telephone support) Working knowledge of Microsoft operating systems (Windows 10 and 11), Server 2012 onwards Basic understanding of Microsoft 365 Basic understanding of PC hardware set-up and configuration Strong written and verbal English communication skills with excellent telephone manner For more information, please contact Katie at Matched Group. 1st Line Support / Technical Support / IT Support / Service Desk / Technical Support Analyst / IT Support Analyst / Technical Support Engineer / IT Support Engineer

Full Stack Software Engineer Tech : AWS, NodeJS, TypeScript, JavaScript, ReactJS, React Native (back end leaning) Why? start-up financial services, revolutionising the industry Start : ASAP Location : Hybrid - 1-3 days in the office (Central London) Our Client A start-up FinTech is launching credit card, personal loans and insurance offerings aimed at delivering fair, flexible, and user-friendly financial products to consumers. The organisation is committed to empowering individuals by enhancing their understanding and control of personal finance through clarity, intelligence, and technology. Full Stack Software Engineer - Responsibilities Design, develop, and maintain advanced applications. Collaborate with cross-functional teams to define, design, and ship new features. Guiding and develop the skills of junior engineers. Optimize components for maximum performance across a vast array of web- capable devices and browsers. Maintain code and write automated tests to ensure the product is of the highest quality. Lead the development team in implementing methodologies that enhance project quality and speed. Troubleshoot and debug to optimize performance. Provide code reviews, feedback, and mentorship to junior developers. Stay up-to-date with new technology trends, applications, and protocols Full Stack Software Engineer - Experience Required Proven experience as a Senior Full Stack Developer or similar role with a strong portfolio of projects (back end leaning) Expertise in Node.js and AWS Lambda for serverless backend services. Proficiency in React with Next.js for frontend development. Proficiency in TypeScript, JavaScript and experience with infrastructure as code using Terraform. Beneficial experience of React Native Understanding of RESTful APIs and web application architecture. Experience in a start-up environment. Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience. Familiarity with RESTful APIs and mobile libraries for networking. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. Experience with automated testing suites, like Jest or Mocha. Excellent problem-solving skills and the ability to think algorithmically. Experience with cloud message APIs and usage of push notifications. Knowledge of CI/CD pipelines, code signing, and deployment (App Store, Google Play). Understanding of secure coding practices. Excellent written and verbal communication skills For more information, contact Katie at Matched Group. Full Stack Developer / Full Stack Engineer / Senior Full Stack Developer / Senior Full Stack Engineer / Software Engineer / Senior Software Engineer / Software Developer / Senior Software Engineer

AI Software Engineer Why? New role. Lead role to shape the direction of AI. Location - Warrington office weekly or bi-weekly (must live within 2 hour commute) Do you want to lead the AI strategy and capabilities across a successful software vendor? Do you have experience designing & delivering AI solutions using Python, TypeScript or C#? As an AI Software Engineer, you will lead the design and delivery of practical AI solutions, building and maintaining LLM-powered applications that support products and improve internal processes across the business. You will take ideas from early exploration through to production-ready systems, working with teams across the business to identify opportunities where AI can improve processes. This is a great opportunity to pilot AI throughout the business and ultimately shape the business AI strategy and direction. You will be at the forefront of cutting edge technology and take ownership of how it is used across the business. AI Software Engineer - Responsibilities Design and deliver practical AI solutions Build and maintain LLM-powered applications, including retrieval-augmented workflows and tools integrations Collaborate with product and engineering teams to embed AI capabilities into software suite Establish best practice and champion AI Identify opportunities where AI will improve workflows, tooling and operational processes Evaluate emerging technologies, contribute to strategy, and define a clear AI roadmap for the business AI Software Engineer - Requirements AI Software Engineer Experience - delivering production-ready solutions using Python, TypeScript or C# Hands on experience building LLM-based applications and solid understanding of retrieval-augmented generation approaches Experience leading projects or parts of projects from design through delivery Product mindset and collaborative approach - able to work closely with others to shape solutions Beneficial - exposure to ERP, B2B SaaS, or financial software Beneficial - experience with vector search, data pipelines, AI monitoring, and security For more information, please contact Katie at Matched Group. AI Software Engineer / AI Software Developer / AI / Artificial Intelligence / Lead AI Software Engineer / Lead AI Software Developer / Lead Software Engineer / Lead Software Developer / Senior Software Engineer / Senior Software Developer

AI Software Developer Why? New role. Lead role to shape the direction of AI. Location - Warrington office weekly or bi-weekly (must live within 2 hours commute) Do you want to lead the AI strategy and capabilities across a successful software vendor? Do you have experience designing & delivering AI solutions using Python, TypeScript or C#? As an AI Software Developer, you will lead the design and delivery of practical AI solutions, building and maintaining LLM-powered applications that support products and improve internal processes across the business. You will take ideas from early exploration through to production-ready systems, working with teams across the business to identify opportunities where AI can improve processes. This is a great opportunity to pilot AI throughout the business and ultimately shape the business AI strategy and direction. You will be at the forefront of cutting edge technology and take ownership of how it is used across the business. AI Software Developer- Responsibilities Design and deliver practical AI solutions Build and maintain LLM-powered applications, including retrieval-augmented workflows and tools integrations Collaborate with product and engineering teams to embed AI capabilities into software suite Establish best practice and champion AI Identify opportunities where AI will improve workflows, tooling and operational processes Evaluate emerging technologies, contribute to strategy, and define a clear AI roadmap for the business AI Software Developer - Requirements AI Software Engineer Experience - delivering production-ready solutions using Python, TypeScript or C# Hands on experience building LLM-based applications and solid understanding of retrieval-augmented generation approaches Experience leading projects or parts of projects from design through delivery Product mindset and collaborative approach - able to work closely with others to shape solutions Beneficial - exposure to ERP, B2B SaaS, or financial software Beneficial - experience with vector search, data pipelines, AI monitoring, and security For more information, please contact Katie at Matched Group. AI Software Engineer / AI Software Developer / AI / Artificial Intelligence / Lead AI Software Engineer / Lead AI Software Developer / Lead Software Engineer / Lead Software Developer / Senior Software Engineer / Senior Software Developer

AI Senior Software Engineer Why? New role. Lead role to shape the direction of AI. Location - Warrington office weekly or bi-weekly (must live within 2 hour commute) Do you want to lead the AI strategy and capabilities across a successful software vendor? Do you have experience designing & delivering AI solutions using Python, TypeScript or C#? As an AI Senior Software Engineer, you will lead the design and delivery of practical AI solutions, building and maintaining LLM-powered applications that support products and improve internal processes across the business. You will take ideas from early exploration through to production-ready systems, working with teams across the business to identify opportunities where AI can improve processes. This is a great opportunity to pilot AI throughout the business and ultimately shape the business AI strategy and direction. You will be at the forefront of cutting edge technology and take ownership of how it is used across the business. AI Senior Software Engineer - Responsibilities Design and deliver practical AI solutions Build and maintain LLM-powered applications, including retrieval-augmented workflows and tools integrations Collaborate with product and engineering teams to embed AI capabilities into software suite Establish best practice and champion AI Identify opportunities where AI will improve workflows, tooling and operational processes Evaluate emerging technologies, contribute to strategy, and define a clear AI roadmap for the business AI Senior Software Engineer - Requirements AI Software Engineer Experience - delivering production-ready solutions using Python, TypeScript or C# Hands on experience building LLM-based applications and solid understanding of retrieval-augmented generation approaches Experience leading projects or parts of projects from design through delivery Product mindset and collaborative approach - able to work closely with others to shape solutions Beneficial - exposure to ERP, B2B SaaS, or financial software Beneficial - experience with vector search, data pipelines, AI monitoring, and security For more information, please contact Katie at Matched Group. AI Software Engineer / AI Software Developer / AI / Artificial Intelligence / Lead AI Software Engineer / Lead AI Software Developer / Lead Software Engineer / Lead Software Developer / Senior Software Engineer / Senior Software Developer

AI Senior Software Developer Why? New role. Lead role to shape the direction of AI. Location - Warrington office weekly or bi-weekly (must live within 2 hours commute) Do you want to lead the AI strategy and capabilities across a successful software vendor? Do you have experience designing & delivering AI solutions using Python, TypeScript or C#? As an AI Senior Software Developer, you will lead the design and delivery of practical AI solutions, building and maintaining LLM-powered applications that support products and improve internal processes across the business. You will take ideas from early exploration through to production-ready systems, working with teams across the business to identify opportunities where AI can improve processes. This is a great opportunity to pilot AI throughout the business and ultimately shape the business AI strategy and direction. You will be at the forefront of cutting edge technology and take ownership of how it is used across the business. AI Senior Software Developer- Responsibilities Design and deliver practical AI solutions Build and maintain LLM-powered applications, including retrieval-augmented workflows and tools integrations Collaborate with product and engineering teams to embed AI capabilities into software suite Establish best practice and champion AI Identify opportunities where AI will improve workflows, tooling and operational processes Evaluate emerging technologies, contribute to strategy, and define a clear AI roadmap for the business AI Senior Software Developer - Requirements AI Software Engineer Experience - delivering production-ready solutions using Python, TypeScript or C# Hands on experience building LLM-based applications and solid understanding of retrieval-augmented generation approaches Experience leading projects or parts of projects from design through delivery Product mindset and collaborative approach - able to work closely with others to shape solutions Beneficial - exposure to ERP, B2B SaaS, or financial software Beneficial - experience with vector search, data pipelines, AI monitoring, and security For more information, please contact Katie at Matched Group. AI Software Engineer / AI Software Developer / AI / Artificial Intelligence / Lead AI Software Engineer / Lead AI Software Developer / Lead Software Engineer / Lead Software Developer / Senior Software Engineer / Senior Software Developer

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Start date - ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard' route. The FinTech industry is one of the fastest growing and most lucrative industries in the UK. This is the perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers. The company will also support you in continuing your studies and development if this is something you want to do. You'll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Accountants Assistant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by researching and answering questions from customers. Build your knowledge of products and use this to resolve customers' questions Assist existing and prospective customers with general sales enquiries Suggest new or improvements to support materials (FAQ's, user guides and knowledge base) Work collaboratively ensuring you are building your individual knowledge of products and tax and accounting processes Requirements - Accountants Assistant - Customer Support A degree that included an accountancy or finance module such as business, accountancy, finance Experience in a customer service role (phone and email support required) A desire to develop a career in software Understanding of the type of accounting processes, reports and statements companies use A confident, calm and concise telephone manner Clear communication both written and spoken An analytical and organised approach to problem solving The ability to interact positively with customers at all levels To work well under pressure For more information please contact Katie at Matched. Graduate Accountant / Accounts Assistant / Accountancy Customer Support

Senior Software Developer Why? Lead a Greenfield web and mobile project Tech - Python, Ruby on Rails, React, Next, React Native, AWS We're looking for a Senior Software Engineer who wants more than just an average dev job. You'll own features end-to-end, working closely with product owners, shaping architecture, and mentoring others while working with a modern, cloud-native stack. Great engineering is a team sport. Beyond strong technical skills, we're looking for someone who communicates openly, collaborates naturally, and helps create an environment where everyone can do their best work. You'll join a product-focused engineering team where your ideas matter, your code ships fast, and your work has real business impact. Senior Software Developer Responsibilities Own features from concept to production; collaborate and co-own product and design to shape solutions Translate product strategy into technical and architectural solutions Actively communication with stakeholders to support product roadmaps Build and scale modern web and mobile applications Lead engineers on this project and help grow a strong culture Senior Software Developer Requirements Full-stack development experience Python or Ruby on Rails + React/Next.js or React Native) Prior experience liaising with product teams and business stakeholders Solid understanding of software architecture, design patterns, and automated testing Ability to design and deliver complex features from scratch and communicate them to non-technical stakeholders Excellent problem-solving skills and attention to detail For more information, please contact Katie at Matched Group. Senior Software Engineer / Senior Software Developer / Ruby-on-Rails / Python

Senior Software Engineer Why? Lead a Greenfield web and mobile project Tech - Python, Ruby on Rails, React, Next, React Native, AWS We're looking for a Senior Software Engineer who wants more than just an average dev job. You'll own features end-to-end, working closely with product owners, shaping architecture, and mentoring others while working with a modern, cloud-native stack. Great engineering is a team sport. Beyond strong technical skills, we're looking for someone who communicates openly, collaborates naturally, and helps create an environment where everyone can do their best work. You'll join a product-focused engineering team where your ideas matter, your code ships fast, and your work has real business impact. Senior Software Engineer Responsibilities Own features from concept to production; collaborate and co-own product and design to shape solutions Translate product strategy into technical and architectural solutions Actively communication with stakeholders to support product roadmaps Build and scale modern web and mobile applications Lead engineers on this project and help grow a strong culture Senior Software Engineer Requirements Full-stack development experience Python or Ruby on Rails + React/Next.js or React Native) Prior experience liaising with product teams and business stakeholders Solid understanding of software architecture, design patterns, and automated testing Ability to design and deliver complex features from scratch and communicate them to non-technical stakeholders Excellent problem-solving skills and attention to detail For more information, please contact Katie at Matched Group. Senior Software Engineer / Senior Software Developer / Ruby-on-Rails / Python

Lead Software Engineer Why? Lead a Greenfield web and mobile project Tech - Python, Ruby on Rails, React, Next, React Native, AWS We're looking for a Senior Software Engineer who wants more than just an average dev job. You'll own features end-to-end, working closely with product owners, shaping architecture, and mentoring others while working with a modern, cloud-native stack. Great engineering is a team sport. Beyond strong technical skills, we're looking for someone who communicates openly, collaborates naturally, and helps create an environment where everyone can do their best work. You'll join a product-focused engineering team where your ideas matter, your code ships fast, and your work has real business impact. Lead Software Engineer Responsibilities Own features from concept to production; collaborate and co-own product and design to shape solutions Translate product strategy into technical and architectural solutions Actively communication with stakeholders to support product roadmaps Build and scale modern web and mobile applications Lead engineers on this project and help grow a strong culture Lead Software Engineer Requirements Full-stack development experience Python or Ruby on Rails + React/Next.js or React Native) Prior experience liaising with product teams and business stakeholders Solid understanding of software architecture, design patterns, and automated testing Ability to design and deliver complex features from scratch and communicate them to non-technical stakeholders Excellent problem-solving skills and attention to detail For more information, please contact Katie at Matched Group. Senior Software Engineer / Senior Software Developer / Ruby-on-Rails / Python

Compliance Manager (Data Protection/Operational Compliance) Why ? PE Backed, growing SaaS Vendor Location - remote with travel to Reading area office monthly You will join the technology team and play a strategic role in shaping and delivering data protection and operational compliance activities. You'll act as the Data Protection Officer (DPO), taking a hands-on approach to Data Protection, GDPR, customer assurance, & internal operational practices. This is a hands-on, delivery-focused role where you'll work closely with internal teams to embed strong standards. This is a brilliant opportunity to be part of a collaborative business where you'll embed compliance; giving you opportunity to build and influence growth. Compliance Manager - Responsibilities Lead GDPR Governance (RoPA, DPIAs, SARs, RTBF) Act as DPO Maintain and operate ISO27001 and ISMS artefacts Manage GDPR processes and documentation Oversee internal compliance policies, support customer and vendor assurance (DDQs) Embed Compliance aspects of incidents and escalations Collaborate with internal teams Compliance Manager - Requirements Experience in compliance, data protection or information governance GDPR operational ownership in SaaS, technology-led or regulated environments ISO27001 audit readiness and maintenance experience Experience working with technology and engineering teams Degree-level qualification or professional experience in Information Security, IT, Computer Science, Data Protection, Compliance, or Risk Management Certified Data Protection Officer (DPO) ISO27001 Lead Auditor Recognised GDPR practitioner certification (UK GDPR and/or EU GDPR) Strong written and verbal communication and collaboration skills For more information, please contact Katie at Matched Group