Waverley Abbey Trust

JOB TITLE: Customer Services and Purchasing Coordinator REPORTING TO: Head of Personal and Organisational Development Waverley Abbey is a place of prayer, learning, welcome and generous hospitality. Every person who contacts us, visits us, gives to us, attends an event, receives a publication, or simply needs help should experience something of the warmth, care and excellence that we value as an organisation. This role is often one of the first points of contact for supporters, customers, guests, colleagues and suppliers. It is therefore a key part of how we live out Waverley Abbey's culture of hospitality, excellent customer service and careful stewardship in the everyday details. Job Purpose The Customer Services and Purchasing Coordinator will provide friendly, efficient and accurate support across customer service, post, donations, purchasing, deliveries, office supplies and practical administration. The postholder will help ensure that people are responded to well, systems are kept up to date, purchases are processed appropriately and the practical flow of day-to-day operations is handled with care. The role requires someone who is organised, calm, helpful and detail-focused, with a genuine desire to serve colleagues and customers well. KEY RESPONSIBILITIES Customer service and supporter care Essential Desirable Understanding of charitable giving, donations processing or supporter communications. Our culture and expectations Hospitality is not simply the work of one team; it is part of who we are. This role helps set that tone through excellent customer care, thoughtful administration and a willingness to make things work well for others.

JOB TITLE: Marketing Executive REPORTING TO: Senior Marketing Manager HOURS: 36.25 / Full time JOB TYPE: Full time - Permanent SALARY: £26,500 At Waverley Abbey, we've got an important job to do: to extend and build the Kingdom of God through encounter with Him, through education, encounter and enterprise - for spiritual and cultural renewal for this generation and generations to come. Job Purpose As a Marketing Executive at Waverley Abbey, you'll play a crucial role in supporting the Marketing Department by executing digital marketing campaigns (predominantly email and social) and other key marketing activities as needed. The role encompasses all areas of marketing execution and will develop and grow with the right candidate. However, your primary focus will be on digital marketing: organic social media, email comms and marketing, community engagement, and paid social media. By doing so, you'll help increase brand awareness, drive engagement, and expand our reach among both existing supporters and new audiences. Organic Community Social Media Management Requirements - Essential Desirable MAIN TERMS OF EMPLOYMENT Type of contract Full time permanent. Salary range £26,500 Hours of work 36.25 hours per week Place of work Hybrid working pattern, two days minimum in office, Waverley Abbey House, Farnham. Pension and life assurance After satisfactory completion of the probation period, you will be eligible to join the Group Personal Pension plan. Employees contribute a minimum of 5% of salary when joining Aegon (the company pension scheme), with Waverley Abbey contributing 3% in the first year, increasing to 5% thereafter. Annual holiday 25 days pro rata (plus public holidays) per calendar year.