The Foschini Group / TFG London

These are exciting times at TFG London. We recently completed the acquisition of White Stuff to complement our established brands Phase Eight, Whistles, Hobbs, and Inside Story. We have big plans for the next three years within our current brands, and we want you to be part of that. We are keen to appoint a Junior CRM Manager to support the Manager in driving the delivery and development of our customer retention and acquisition activities across all of our brands and markets. This is a great opportunity for an experienced Performance Marketing Professional to take the next step in their career within CRM. What you will be doing Duties and responsibilities as Junior CRM Manager will include: Create and execute a plan for customer retention to improve loyalty, reduce churn, and optimise LTV, in-line with business goals. Work collaboratively with cross-functional internal teams and external partners to deliver the retention strategy. Drive innovation within the team and build a culture of continuous improvement, including an always-on test and learn approach. Identify new opportunities for improving customer KPIs and driving growth by working with the insights team to analyse and understand customer behaviour. Manage processes and requirements of automated and personalised lifecycle programmes across cross-sell, upsell, retention, loyalty, at-risk, and win-back. Monitor and measure KPIs in line with business targets, ensuring the automation of weekly, monthly, and periodical reporting supports effective data-led decision making. Who you are: To be successful as Junior CRM Manager, you will have the following skills and experience: CRM specialist with experience managing and optimising CRM campaigns for retail businesses with a global footprint. Experience working with CDP/ESP/CRM platforms; experience using Exponea is a bonus. Experience in customer segmentation and audience development, with a solid understanding of test development, measurement, and analysis. Experience of driving customer retention, £ per buyer, and purchase frequency through delivering customer-centric programmes. Hands-on experience with analytics packages, preferably Google Analytics. Excellent ability to build and maintain both internal and external stakeholder relationships. What's in it for you: In return, we offer a competitive salary and benefits including: Staff Discount Discounts across your favourite brands Virtual GP Service Virtual Wellbeing and Counselling Service Financial Wellbeing Support Early Pay through Access Early Pay Discounted Gym Memberships TFG London is a fast-growing retail group. We Care, We Connect, We Collaborate, and We Create. We have four brands in our portfolio: our iconic fashion brands Phase Eight, Whistles, and Hobbs, as well as our luxury Homewares brand Inside Story. We are planning to grow beyond this in multiple retail sectors. This can't happen without great people, and we are committed to creating a friendly and inclusive environment where you can do your best work and grow with us. TFG London's Inclusion and Diversity statement of commitment: We are dedicated to creating an inclusive culture that welcomes, develops, and celebrates diversity of backgrounds, experiences, cultural references, ideas, and opinions within our business. We work together to ensure our environment encourages respect, celebration of differences, and allows people to bring their authentic selves to work, where their contributions are valued, abilities are enhanced, and perspectives appreciated.

Here at TFG London we have some of the UK's most successful premium fashion and lifestyle brands including Hobbs, Phase Eight, Whistles and Inside Story and we are about to embark on our most exciting project yet Set to be one of our biggest stores in Scotland, we are opening our new TFG London Brand House in Aberdeen and are looking for a talented Store Manager to lead the team. With multiple brands under one roof, you will play a collaborative role in promoting a 5 customer experience and drive commercial excellence to impact KPIs and overall sales figures. Who you'll be: A customer-centric leader who thrives in a fast-paced environment. Capable in managing high performing teams in a store setting. Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels. Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think 'bigger picture'. A natural role model with a passion and authority and you are both a 'people' as well as a 'commercial' person. Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence. What you'll do: Take direct ownership of your store's performance, identifying opportunities for further growth. Maintain a commercial approach to your role and operations, to maximise store profitability. Nurture, coach and develop strong, diverse teams, with a focus on delivering 5 customer service. Proactively identify opportunities to ensure continued success in the store. Recognise key areas of strength within the team and support opportunities for growth. What's in it for you? It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include: Free clothing allowance. 70% off staff discount. Up to 34 days holiday entitlement. Financial and Wellbeing support. Enhanced Maternity package. Virtual GP service - 24/7. Plus much more! We are actively recruiting now so don't wait, hit the apply button and let's talk about your future! About You Not Specified About Us TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

Our Store Managers have a pivotal role in creating a first-class shopping experience in our stores in line with our core values. Through commerciality, collaboration, resilience and being customer centric, our Store Managers successfully deliver and drive excellence in their team, taking direct ownership of their store performance with a clear view of where the business needs to go. Self-aware, with a non-political leadership style, our Store Managers are strong people managers who nurture, coach and develop strong teams, drive commerciality and identify opportunities for growth in their store. We are working hard to ensure our store estate is fit for the future; as a Store Manager we will need you to proactively contribute to our ongoing success by translating commercial insight into meaningful and measurable plans, combining rigour and a tenacious approach to work to achieve commercial objectives and maximise sales. Working alongside your Regional Manager we will need you to coach the in store team to be the best they can be, raising performance and capabilities of your team to support developing internal talent. You will drive a customer service proposition of excellence within your role to continually identify opportunities which will positively impact KPI's, customer service, team development and overall sales figures, all the while championing our high-quality premium products. Essentially, we will be looking for you to energise, influence and challenge your in-store team, facilitating team unity and building trusted relationships whilst being present with ideas, support, and guidance. Key accountabilities and KPIs include: Leading by example, ensuring the team deliver an outstanding customer service and in store brand experience by putting the customer at the forefront of all we do Building a tailored and commercially viable in store strategy tailored to your store's customer profile, making good use of local market insight and competitor activity to develop initiatives that drive footfall, customer loyalty and engagement Maintaining a commercial approach to role and operations, working effectively and in close partnership with the Regional Manager to maximise branch profitability in line with wider business objectives and promotional incentives Proactively identifying opportunities to ensure continued success in store, recognising key areas of strength within the team and the store and areas for growth, thinking of ways to improve and build upon current trade About You As a Store Manager we will provide you with tailored training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your region. We will need you to operate collaboratively in partnership with the Regional Manager to address and drive short-term and long-range ambitions, plans and budgets based on your in store goals and growth objectives. Customer-centric, you will thrive in a fast-paced environment with prior experience developing and managing high performing teams within an in store setting. We will need you to demonstrate previous experience managing an in store team with the ability to influence, coach and sustain trusted relationships with colleagues at all levels with a low-ego and self-aware leadership style. With a keen focus on people development, you will be confident in your delivery and motivated to add value, utilising the strengths of your team around you to think 'bigger picture'. About Us Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

We are looking for a Supervisor to join our fashion womenswear brand Hobbs in Dundrum. This is a great opportunity for someone with an interest in fashion and styling and has experience working in a busy environment. As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador and go out of your way to provide an outstanding experience to all our customers. You will enjoy working in a fashion retail environment and use your knowledge and training to provide customers with that perfect head-to-toe outfit! What you'll be doing: Greeting, assisting, and selling in a professional and consultative manner, identifying additional selling opportunities Maintaining a high awareness of merchandising principles to deliver an inspirational picture of the Hobbs vision Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention Assisting in all tasks required to ensure the smooth day to day running of the store Who you'll be: As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be: Reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. Engaging with excellent communication skills and flourish in a customer-facing environment Focused on adding value and providing the best possible experience to our customers, taking pride in all that you do. What's in it for you? It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include: Free clothing allowance 70% off staff discount Up to 34 days holiday entitlement Financial and Wellbeing support Enhanced Maternity package Virtual GP service - 24/7 Plus much more! This is a full time contract with shifts that cover weekdays and weekends. We are actively recruiting now so don't wait, hit the apply button and let's talk about your future! About Us Hobbs London is a luxury women's fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaced nature of our modern woman - we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you'll find everyday polish alongside standout event dressing. Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store. As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer. Key accountabilities and KPIs include: Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination About You As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store. About Us DISTINCT, DIRECTIONAL AND CONSIDERED DESIGN Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday. Capturing the spirit of modern dressing distinctively, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

We are Phase Eight, the go-to destination for empowering style that inspires. Our people are at the heart of everything we do as we aim to remain at the forefront of cutting-edge fashion. We have a fantastic opportunity within our Commercial Finance Team for a Commercial Finance Manager. Reporting to the Heads of Commercial Finance, you will be responsible for providing strategic insights, business partnering with key stakeholders, and driving business performance through effective analysis and decision-making. What you will be doing As Commercial Finance Manager, you will be responsible for the following: Review and report to senior management on monthly cost reports for all head office departments. Hold monthly budget review meetings with each department and set action plans. Present financial information to store managers at area meetings. Oversee and review weekly trade analysis for all business channels regarding sales, margin, and stock. Support the core finance team with monthly analysis to budget across all P&L lines. Participate in monthly P&L and balance sheet reviews and take ownership of commercial finance/brand actions. Prepare the annual budget, quarterly forecasts, and five-year plan, with assistance from the commercial finance analyst. Manage monthly balance sheet and cash flow forecasting. What you will need To be successful in this role, you should have the following skills and experience: Qualifications & Experience: Experience working in a multi-site environment. Retail experience is beneficial but not essential. Strong commercial finance and business partnering skills. Experience in budgeting and forecasting. System Skills: Proficiency in Microsoft Office applications. Advanced Excel skills. Experience with accounting systems (e.g., SUN/Mercatus) is beneficial but not essential. Attributes Required: A proactive, driven, organized, and forward-thinking individual with a logical approach to problem-solving. A desire to challenge existing processes and seek improvements. Strong attention to detail. Ability to deliver under pressure and meet tight deadlines. Strong analytical skills. What's in it for you We offer a competitive salary and benefits, including: Staff Discount Discounts across your favourite brands Virtual GP Service Virtual Wellbeing and Counselling Service Financial Wellbeing Support Early Pay through Access Early Pay Discounted Gym Memberships About You We are looking for a candidate with relevant experience and skills as described above. About Us At TFG Brands London, we Care, Connect, Collaborate, and Create. Our portfolio includes iconic fashion brands Hobbs, Phase Eight, and Whistles; our luxury Homewares brand Inside Story; and the recently acquired Lifestyle brand White Stuff. We are entrepreneurial and passionate about exceeding customer expectations. We are committed to creating an inclusive environment where everyone can thrive and grow. Inclusion and Diversity: We are dedicated to fostering an inclusive culture that values diversity of backgrounds, experiences, and perspectives. We encourage authenticity and celebrate differences, ensuring everyone's contribution is valued and respected.

Our Store Managers have a pivotal role in creating a first-class shopping experience in our stores in line with our core values. Through commerciality, collaboration, resilience and being customer centric, our Store Managers successfully deliver and drive excellence in their team, taking direct ownership of their store performance with a clear view of where the business needs to go. Self-aware, with a non-political leadership style, our Store Managers are strong people managers who nurture, coach and develop strong teams, drive commerciality and identify opportunities for growth in their store. We are working hard to ensure our store estate is fit for the future; as a Store Manager we will need you to proactively contribute to our ongoing success by translating commercial insight into meaningful and measurable plans, combining rigour and a tenacious approach to work to achieve commercial objectives and maximise sales. Working alongside your Regional Manager we will need you to coach the in store team to be the best they can be, raising performance and capabilities of your team to support developing internal talent. You will drive a customer service proposition of excellence within your role to continually identify opportunities which will positively impact KPI's, customer service, team development and overall sales figures, all the while championing our high-quality premium products. Essentially, we will be looking for you to energise, influence and challenge your in-store team, facilitating team unity and building trusted relationships whilst being present with ideas, support, and guidance. Key accountabilities and KPIs include: Leading by example, ensuring the team deliver an outstanding customer service and in store brand experience by putting the customer at the forefront of all we do Building a tailored and commercially viable in store strategy tailored to your store's customer profile, making good use of local market insight and competitor activity to develop initiatives that drive footfall, customer loyalty and engagement Maintaining a commercial approach to role and operations, working effectively and in close partnership with the Regional Manager to maximise branch profitability in line with wider business objectives and promotional incentives Proactively identifying opportunities to ensure continued success in store, recognising key areas of strength within the team and the store and areas for growth, thinking of ways to improve and build upon current trade About You As a Store Manager we will provide you with tailored training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your region. We will need you to operate collaboratively in partnership with the Regional Manager to address and drive short-term and long-range ambitions, plans and budgets based on your in store goals and growth objectives. Customer-centric, you will thrive in a fast-paced environment with prior experience developing and managing high performing teams within an in store setting. We will need you to demonstrate previous experience managing an in store team with the ability to influence, coach andustain trusted relationships with colleagues at all levels with a low-ego and self-aware leadership style. With a keen focus on people development, you will be confident in your delivery and motivated to add value, utilising the strengths of your team around you to think 'bigger picture'. About Us Hobbs London is a luxury women's fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaced nature of our modern woman - we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you'll find everyday polish alongside standout event dressing. Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance. As a Style Advisor, you will connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in-store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, workwear, or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customers. Key Accountabilities and KPIs Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities. Delivering an inspirational picture of the TFG vision in-store to drive store performance by maintaining a high awareness of visual merchandising principles. Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged. Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination. About You As a Style Advisor, we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in-store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in-store. About Us Hobbs London is a luxury women's fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaceted nature of our modern woman - we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you'll find everyday polish alongside standout event dressing. Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands, we are committed to creating an inclusive culture that welcomes, develops, and celebrates a diversity of backgrounds, experiences, cultural references, and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.