Chatterbox

Chatterbox - Enterprise Customer Success Manager About the job We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox's revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of Chatterbox's solutions and advise on best practices for success. About Chatterbox Chatterbox connects marginalized people with tech jobs. We develop technology that links talented yet overlooked workers with opportunities in tech, starting with the online language learning industry. Our award-winning EdTech SaaS platform empowers overlooked talent, from refugees to returnee mothers, to teach their native languages online and turn their cultural and linguistic diversity into a superpower. Supported by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup. Key Responsibilities: Ensure client retention and satisfaction Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox Educate and train customers on our products and services Partner with stakeholders to establish goals, success criteria, and KPIs aligned with their business strategies Monitor adoption and usage trends; provide recommendations based on risk assessments and business needs Develop a thorough understanding of customer implementations, stakeholders, and needs Set clear retention goals and milestones for clients Participate in business reviews with clients Anticipate client decisions and uncover business needs to leverage Chatterbox's offerings effectively Collaborate with internal teams to align account activities with client strategies Maintain high organization and prioritize effectively Lead renewal processes and coordinate upsell opportunities with sales and account teams Build strong cross-functional relationships with Support, Sales, and Product Management Create resources for training and best practices Required Experience: 5+ years in a customer-facing role, preferably in SaaS Successful track record as a consultant managing diverse accounts Experience building relationships with mid-market, public sector, and enterprise clients Ability to understand and present product features aligned with customer strategies Strong communication skills and responsiveness to customer needs Team-oriented with accountability and customer care Strong analytical and problem-solving skills Adaptability and willingness to grow in a fast-paced startup environment Ability to handle pressure and think creatively About the company Chatterbox provides tailored language courses for professionals, powered by refugee talent. We deliver award-winning online language learning, taught by expert refugee coaches, to organizations seeking to enhance their language capabilities. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide accommodations for applicants with disabilities. Contact or call for assistance. All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will assess skills and responses. For bias audit details, visit NYC applicants may request alternative processes at or .

Snapshot Freelance (4 days per month) Fully remote Who We Are: At Chatterbox , we build technology that does more than get people to click on ads. We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet underestimated, professionals from the refugee community and beyond. Our tech allows degree-holding, talented native speakers from marginalized backgrounds to gain empowering work as language coaches in the fast-growing corporate language training industry. They help employees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win-win, and a unique business model that has won Chatterbox accolades from Forbes and MIT. If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet you! Who You Are: We're looking for a data-driven, proactive, and results-oriented LinkedIn SDR to take our organic LinkedIn outreach and lead generation strategy to the next level. The ideal candidate will be: A LinkedIn expert -you know how to generate, engage, and qualify leads through LinkedIn. A master of outreach -you write compelling, conversion-focused messages that spark interest. A skilled communicator -you don't just send messages; you connect and engage. Data-savvy -you analyze engagement trends and optimize for better conversion. A strategic thinker -you understand the bigger picture of demand generation and sales pipelines. Bonus points if you have experience in HR, L&D, EdTech, or startups ! Job Responsibilities: Write and execute LinkedIn outreach campaigns to engage B2B prospects. Respond to all inbound LinkedIn replies , nurturing and converting leads. Follow up with engaged leads and book initial qualification calls. Manage prospect data in HubSpot , ensuring all meeting bookings trigger the correct notifications. Track and report on LinkedIn campaign performance , iterating based on data insights. Why Join Us? Fully remote -work from anywhere! Autonomy and ownership -bring your expertise and make a real impact. Work with purpose -help drive opportunities for talented refugee professionals. Referral bonus -£250 reward for successful recommendations to this or other roles. We're committed to building a diverse and inclusive workplace . If you need any adjustments in the hiring process, let us know!

Snapshot Freelance (4 days per month) Fully remote Who We Are: At Chatterbox , we build technology that does more than get people to click on ads. We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet underestimated, professionals from the refugee community and beyond. Our tech allows degree-holding, talented native speakers from marginalized backgrounds to gain empowering work as language coaches in the fast-growing corporate language training industry. They help employees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win-win, and unique business model that has won Chatterbox accolades from Forbes and MIT. If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet you! Who You Are: We're looking for a data-driven, proactive, and results-oriented LinkedIn Growth Marketer to take our organic LinkedIn outreach strategy to the next level. The ideal candidate will be: A LinkedIn expert -you know how to generate and qualify leads through LinkedIn. A master of outreach -you write compelling, conversion-focused messages that spark interest. A content creation powerhouse - you create compelling and engaging organic content for LinkedIn, as well as to support our Sales Team, that truly speaks to our target audiences. Highly collaborative -you work closely with the sales team to ensure smooth lead handovers. Data-savvy -you analyse engagement trends and optimise for better conversion. A strategic thinker -you understand the bigger picture of demand generation and sales pipelines. Bonus points if you have experience in HR, L&D, EdTech, or startups ! Job Responsibilities: Write and execute LinkedIn outreach campaigns to engage B2B prospects. Respond to all LinkedIn communication , ensuring all leads are engaged effectively. Collaborate closely with the sales team , who will engage leads directly. Manage prospect data in HubSpot , keeping records up to date and ensuring smooth handovers. Track and report on LinkedIn campaign performance , iterating based on data insights. Why Join Us? Fully remote -work from anywhere! Autonomy and ownership -bring your expertise and make a real impact. Work with purpose -help drive opportunities for talented refugee professionals. Referral bonus -£250 reward for successful recommendations to this or other roles. We're committed to building a diverse and inclusive workplace . If you need any adjustments in the hiring process, let us know!

Snapshot Freelance (4 days per month) Fully remote Who We Are: At Chatterbox , we build technology that does more than get people to click on ads. We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet underestimated, professionals from the refugee community and beyond. Our tech allows degree-holding, talented native speakers from marginalized backgrounds to gain empowering work as language coaches in the fast-growing corporate language training industry. They help employees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win-win, and unique business model that has won Chatterbox accolades from Forbes and MIT. If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet you! Who You Are: We're looking for a data-driven, proactive, and results-oriented LinkedIn Growth Marketer to take our organic LinkedIn outreach strategy to the next level. The ideal candidate will be: A LinkedIn expert -you know how to generate and qualify leads through LinkedIn. A master of outreach -you write compelling, conversion-focused messages that spark interest. A content creation powerhouse - you create compelling and engaging organic content for LinkedIn, as well as to support our Sales Team, that truly speaks to our target audiences. Highly collaborative -you work closely with the sales team to ensure smooth lead handovers. Data-savvy -you analyze engagement trends and optimize for better conversion. A strategic thinker -you understand the bigger picture of demand generation and sales pipelines. Bonus points if you have experience in HR, L&D, EdTech, or startups ! Job Responsibilities: Write and execute LinkedIn outreach campaigns to engage B2B prospects. Respond to all LinkedIn communication , ensuring all leads are engaged effectively. Collaborate closely with the sales team , who will engage leads directly. Manage prospect data in HubSpot , keeping records up to date and ensuring smooth handovers. Track and report on LinkedIn campaign performance , iterating based on data insights. Why Join Us? Fully remote -work from anywhere! Autonomy and ownership -bring your expertise and make a real impact. Work with purpose -help drive opportunities for talented refugee professionals. Referral bonus -£250 reward for successful recommendations to this or other roles. We're committed to building a diverse and inclusive workplace . If you need any adjustments in the hiring process, let us know!

Snapshot Freelance (4 days per month) Fully remote Who We Are: At Chatterbox , webuild technology that does more than get people to click on ad. We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet under-estimated, professionals fromthe refugee community and beyond. Our tech allows degree-holding, talented native-speakers from marginalised backgroundsto gain empowering work as language coachesin the fast-growing corporate language training industry.They helpemployees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win win, and unique business model that has won Chatterbox accolades from Forbes and MIT. If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet you! Who You Are: We're looking for a data-driven, proactive, and results-oriented LinkedIn Campaign & Content Specialist to take our organic LinkedIn outreach strategy to the next level. The ideal candidate will be: A LinkedIn expert -you know how to generate and qualify leads through LinkedIn. A master of outreach -you write compelling, conversion-focused messages that spark interest. A content creation powerhouse - you create compelling and engaging organic content for LinkedIn, as well as to support our Sales Team, that truly speaks to our target audiences. Highly collaborative -you work closely with the sales team to ensure smooth lead handovers. Data-savvy -you analyse engagement trends and optimise for better conversion. A strategic thinker -you understand the bigger picture of demand generation and sales pipelines. Bonus points if you have experience in HR, L&D, EdTech, or startups ! Job Responsibilities: Write and execute LinkedIn outreach campaigns to engage B2B prospects. Respond to all LinkedIn communication , ensuring all leads are engaged effectively. Collaborate closely with the sales team , who will engage leads directly. Manage prospect data in HubSpot , keeping records up to date and ensuring smooth handovers. Track and report on LinkedIn campaign performance , iterating based on data insights. Why Join Us? Fully remote -work from anywhere! Autonomy and ownership -bring your expertise and make a real impact. Work with purpose -help drive opportunities for talented refugee professionals. Referral bonus -£250 reward for successful recommendations to this or other roles. We're committed to building a diverse and inclusive workplace . If you need any adjustments in the hiring process, let us know!

Snapshot Remote-first, with a hybrid option in London Full-time Up to £50,000 gross for candidates meeting all internal requirements We welcome candidates from a variety of professional backgrounds. If you don't meet every requirement but have relevant skills (e.g., in product management, tech, or data), we strongly encourage you to apply. Who We Are: At Chatterbox , we build technology that does more than get people to click on ads. We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet underestimated, professionals from the refugee community and beyond. Our tech allows degree-holding, talented native speakers from marginalized backgrounds to gain empowering work as language coaches in the fast-growing corporate language training industry. They help employees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win-win and unique business model that has won Chatterbox accolades from Forbes and MIT. If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet you! Who You Are: This is a pivotal role within Chatterbox, ensuring the smooth running of our operational processes while collecting and analyzing insights from across the business. This role is responsible for coach recruitment and management, help desk operations, learner success tracking, business intelligence, and executive team support. You will work cross-functionally with Customer Success, Product, and the Executive Team to ensure that Chatterbox delivers a high-quality learning experience while maintaining efficient internal operations. This role is ideal for someone who excels at project management, data-driven decision-making, and problem-solving in a fast-paced, mission-driven environment. What You'll Do: Coach Recruitment & Management Advertise and recruit top-tier language coaches for Chatterbox. Manage the end-to-end hiring and onboarding process (screening, interviews, training, backend setup). Monitor and improve coach performance using feedback, data insights, and observations. Oversee coach offboarding, reassignment of learners, and system updates. Help Desk & Customer Support Act as the first point of contact for urgent support requests from learners, clients, and coaches. Troubleshoot platform and technical issues in collaboration with the tech team. Identify and escalate recurring issues, improving overall system reliability. Maintain help desk excellence, ensuring a top-tier user experience. Learner Success & Product Operations Track learner engagement and retention using internal dashboards. Analyze platform data and identify ways to boost learner progress. Work with the Customer Success and Product teams to implement strategies that enhance user experience. Support client onboarding and launches for a seamless transition onto the Chatterbox platform. Data Insights & Business Intelligence Build and maintain real-time dashboards (Google Spreadsheets, Microsoft Power BI, Mixpanel) to track key operational metrics. Ensure data accuracy and hygiene across multiple systems. Generate regular insights reports that inform company-wide decisions. Operations & Executive Support Manage coach payments and ensure financial accuracy. Support leadership with meeting scheduling and special projects. Research and propose new tools and operational improvements. Customer Success Coverage (Temporary Maternity Cover) Provide hands-on client relationship management for the first two months. Assist with client onboarding, retention strategies, and renewals. Essential Skills & Experience: Tech-savvy - Comfortable managing backend systems and troubleshooting technical issues. Operations Management - Strong ability to streamline workflows and optimize processes. Project & Task Management - Highly organized, able to juggle multiple responsibilities effectively. Data-Driven Decision Making - Experience maintaining dashboards, analyzing data, and extracting insights. Customer & Stakeholder Management - Ability to handle support requests, onboard users, and manage performance evaluations. Strong Communication - Clear, professional, and empathetic in interactions with internal teams and external partners. Adaptability - Thrives in fast-moving environments, handling both urgent and strategic tasks. Bonus Skills (Nice To Have) Experience in EdTech, education, or language learning. Familiarity with data tools (Google Sheets, Mixpanel, Power BI, Hubspot, Google Analytics, Python Django). Experience working in early-stage or high-growth startups. Prior experience in remote team environments with global stakeholders. Why Join Us? Work with purpose - Help talented professionals from marginalized backgrounds launch new careers. Remote-first flexibility - Work from anywhere, with hybrid options in London. Competitive salary & benefits - We offer fair compensation based on experience. Growth opportunities - Gain hands-on experience in operations, product management, and customer success. Collaborative team culture - Join a driven, mission-aligned team making a real impact. We're committed to building a diverse and inclusive workplace . If you need any adjustments in the hiring process, let us know!

Snapshot Remote-first, with a hybrid option in London Full-time Up to £50,000 gross for candidates meeting all internal requirements We welcome candidates from a variety of professional backgrounds. If you don't meet every requirement but have relevant skills (e.g., in product management, tech, or data), we strongly encourage you to apply. Who We Are: At Chatterbox , we build technology that does more than get people to click on ads. We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet underestimated, professionals from the refugee community and beyond. Our tech allows degree-holding, talented native speakers from marginalized backgrounds to gain empowering work as language coaches in the fast-growing corporate language training industry. They help employees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win-win, and a unique business model that has won Chatterbox accolades from Forbes and MIT. If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet you! Who You Are: This is a pivotal role within Chatterbox, ensuring the smooth running of our operational processes while collecting and analyzing insights from across the business. This role is responsible for coach recruitment and management, help desk operations, learner success tracking, business intelligence, and executive team support. You will work cross-functionally with Customer Success, Product, and the Executive Team to ensure that Chatterbox delivers a high-quality learning experience while maintaining efficient internal operations. This role is ideal for someone who excels at project management, data-driven decision-making, and problem-solving in a fast-paced, mission-driven environment. What You'll Do: Coach Recruitment & Management Advertise and recruit top-tier language coaches for Chatterbox. Manage the end-to-end hiring and onboarding process (screening, interviews, training, backend setup). Monitor and improve coach performance using feedback, data insights, and observations. Oversee coach offboarding, reassignment of learners, and system updates. Help Desk & Customer Support Act as the first point of contact for urgent support requests from learners, clients, and coaches. Troubleshoot platform and technical issues in collaboration with the tech team. Identify and escalate recurring issues, improving overall system reliability. Maintain help desk excellence, ensuring a top-tier user experience. Learner Success & Product Operations Track learner engagement and retention using internal dashboards. Analyze platform data and identify ways to boost learner progress. Work with the Customer Success and Product teams to implement strategies that enhance user experience. Support client onboarding and launches for a seamless transition onto the Chatterbox platform. Data Insights & Business Intelligence Build and maintain real-time dashboards (Google Spreadsheets, Microsoft Power BI, Mixpanel) to track key operational metrics. Ensure data accuracy and hygiene across multiple systems. Generate regular insights reports that inform company-wide decisions. Operations & Executive Support Manage coach payments and ensure financial accuracy. Support leadership with meeting scheduling and special projects. Research and propose new tools and operational improvements. Customer Success Coverage (Temporary Maternity Cover) Provide hands-on client relationship management for the first two months. Assist with client onboarding, retention strategies, and renewals. Essential Skills & Experience: Tech-savvy - Comfortable managing backend systems and troubleshooting technical issues. Operations Management - Strong ability to streamline workflows and optimize processes. Project & Task Management - Highly organized, able to juggle multiple responsibilities effectively. Data-Driven Decision Making - Experience maintaining dashboards, analyzing data, and extracting insights. Customer & Stakeholder Management - Ability to handle support requests, onboard users, and manage performance evaluations. Strong Communication - Clear, professional, and empathetic in interactions with internal teams and external partners. Adaptability - Thrives in fast-moving environments, handling both urgent and strategic tasks. Bonus Skills (Nice To Have) Experience in EdTech, education, or language learning. Familiarity with data tools (Google Sheets, Mixpanel, Power BI, Hubspot, Google Analytics, Python Django). Experience working in early-stage or high-growth startups. Prior experience in remote team environments with global stakeholders. Why Join Us? Work with purpose - Help talented professionals from marginalized backgrounds launch new careers. Remote-first flexibility - Work from anywhere, with hybrid options in London. Competitive salary & benefits - We offer fair compensation based on experience. Growth opportunities - Gain hands-on experience in operations, product management, and customer success. Collaborative team culture - Join a driven, mission-aligned team making a real impact. We're committed to building a diverse and inclusive workplace . If you need any adjustments in the hiring process, let us know!

Snapshot Freelance (4 days per month) Fully remote Who We Are: At Chatterbox , we build technology that does more than get people to click on ads. We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet underestimated, professionals from the refugee community and beyond. Our tech allows degree-holding, talented native speakers from marginalized backgrounds to gain empowering work as language coaches in the fast-growing corporate language training industry. They help employees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win-win, and unique business model that has won Chatterbox accolades from Forbes and MIT. If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet you! Who You Are: We're looking for a data-driven, proactive, and results-oriented LinkedIn Outreach & Lead Generation Specialist to take our LinkedIn outreach and lead generation strategy to the next level. The ideal candidate will be: A LinkedIn expert -you know how to generate, engage, and qualify leads through LinkedIn. A master of outreach -you write compelling, conversion-focused messages that spark interest. A skilled communicator -you don't just send messages; you connect and engage. Data-savvy -you analyze engagement trends and optimize for better conversion. A strategic thinker -you understand the bigger picture of demand generation and sales pipelines. Bonus points if you have experience in HR, L&D, EdTech, or startups ! Job Responsibilities: Write and execute LinkedIn outreach campaigns to engage B2B prospects. Respond to all inbound LinkedIn replies , nurturing and converting leads. Follow up with engaged leads and book initial qualification calls. Manage prospect data in HubSpot , ensuring all meeting bookings trigger the correct notifications. Track and report on LinkedIn campaign performance , iterating based on data insights. Why Join Us? Fully remote -work from anywhere! Autonomy and ownership -bring your expertise and make a real impact. Work with purpose -help drive opportunities for talented refugee professionals. Referral bonus -£250 reward for successful recommendations to this or other roles. We're committed to building a diverse and inclusive workplace . If you need any adjustments in the hiring process, let us know!

Snapshot Freelance (4 days per month) Fully remote Who We Are: At Chatterbox , we build technology that does more than get people to click on ads. We're a fast-growing EdTech company transforming the career prospects of highly-skilled, yet underestimated, professionals from the refugee community and beyond. Our tech allows degree-holding, talented native speakers from marginalized backgrounds to gain empowering work as language coaches in the fast-growing corporate language training industry. They help employees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves - a win-win, and unique business model that has won Chatterbox accolades from Forbes and MIT. If you're passionate about changing the world through tech and creating a more inclusive global community, we want to meet you! Who You Are: We're looking for a data-driven, proactive, and results-oriented LinkedIn SDR to take our organic LinkedIn outreach and lead generation strategy to the next level. The ideal candidate will be: A LinkedIn expert -you know how to generate, engage, and qualify leads through LinkedIn. A master of outreach -you write compelling, conversion-focused messages that spark interest. A skilled communicator -you don't just send messages; you connect and engage. Data-savvy -you analyze engagement trends and optimize for better conversion. A strategic thinker -you understand the bigger picture of demand generation and sales pipelines. Bonus points if you have experience in HR, L&D, EdTech, or startups ! Job Responsibilities: Write and execute LinkedIn outreach campaigns to engage B2B prospects. Respond to all inbound LinkedIn replies , nurturing and converting leads. Follow up with engaged leads and book initial qualification calls. Manage prospect data in HubSpot , ensuring all meeting bookings trigger the correct notifications. Track and report on LinkedIn campaign performance , iterating based on data insights. Why Join Us? Fully remote -work from anywhere! Autonomy and ownership -bring your expertise and make a real impact. Work with purpose -help drive opportunities for talented refugee professionals. Referral bonus -£250 reward for successful recommendations to this or other roles. We're committed to building a diverse and inclusive workplace . If you need any adjustments in the hiring process, let us know!