VONQ
About the role: ROLI is looking for a Senior Full Stack Developer to help grow our music learning and creation offerings. We're at a pivotal stage in our growth and are looking for an experienced engineer who is passionate about modern web technologies to join our team . As a Senior Full Stack Developer, you'll play a key role in shaping the technical direction, improving our product metrics, and ensuring best practices across our web stack. You will report to the Engineering Manager and work primarily on our JavaScript/Typescript stack to expand our e-commerce website, internal websites, RESTful APIs, and subscription services. We do sprints and standups, communicate a lot, support each other, value each other's opinions, and constantly strive to collaboratively improve our working environment. About ROLI: We are a creative, dynamic team that believes in the power of music to transform lives. Our mission is to help more people discover the joy of music through our hardware and software products - making piano learning accessible and engaging, as well as taking music creation to new heights. Responsibilities: Lead the development and maintenance of scalable, high-performance codebases across ROLI repositories. Contribute to technical strategy, helping to define best practices and architectural decisions. Collaborate on design systems alongside UX designers. Implement frontend features whilst ensuring UX, performance, SEO, security and accessibility best practices are upheld. Build and maintain secure, scalable APIs with Node.js and a NoSQL database. Test user flows and business logic with automated tests. Debug issues across internal APIs, infrastructure, and third-party integrations. Mentor and collaborate with other developers through pair programming, code reviews, and knowledge sharing. Take ownership of site reliability and security best practices. Actively participate in our agile development process (sprint planning, retrospectives, stand-ups). Communicate progress to stakeholders and collaborate across departments. Requirements At least 5+ years of professional experience as a Full Stack Developer. Deep expertise in modern frontend frameworks (Astro, SolidJS, React, Next.js). Demonstrable previous work on customer-facing websites with a focus on user experience . Accustomed to reusable components and design systems. Strong understanding of SSR, SSG, SPA, or derived architectures. Experience leading projects: technical planning, task breakdown, estimation, and delivery . Hands-on experience building RESTful or GraphQL APIs , with Node.js and SQL/NoSQL databases. Experience integrating third-party services, APIs, and analytics tools. An understanding of security best practices on the web. Strong debugging skills and a problem-solving mindset. An inquisitive mind and demonstrable examples of implementing proactive solutions. Excellent interpersonal and communication skills with employees at all levels and good written English. Technical skills: Must Frontend: HTML, CSS JavaScript (ES2020+), TypeScript SolidJS or React Unit-testing (Vitest / Jest / similar) End-to-end testing (Cypress / Playwright / similar) Backend : RESTful APIs Node.js SQL and/or NoSQL databases Unit-testing Integration testing Infrastructure: Vercel (or similar) AWS (S3, Lambda, ECS, SQS). Recommended Astro Tailwind CSS GraphQL Figma Web accessibility JS and CSS animations State management libraries Express.js Bonus points: Experience with ecommerce platforms (Shopify or equivalent), headless CMSs and analytics tools integration (GTM, GA). Understanding of the ecommerce order lifecycle (order creation, shipping, promo codes, ERP, analytics, etc.). Prior experience working on high profile websites. A passion for music, technology, or startups. Luminary ROLI Ltd offers: The opportunity to work with the leading, progressive minds within technology, hardware, and music creation to directly impact the way we create and interact with music A competitive salary according to your level of experience A range of meaningful benefits including: Following probation, a competitive health care cash plan and a generous bike-to-work scheme Hybrid working: 3 set days in our Highgate office( Monday, Wednesday, and Thursday) remote optional on Tuesday and Friday. A competitive company pension scheme following 3 months of full-time work 23 days holiday and the standard 8 statutory holiday days 5 day volunteering allowance 20 hours per year dedicated to volunteering within the local community Flexible working hours 'Lending Library' of all ROLI products Team member discounts on ROLI products Apple laptop and relevant software licenses for your role Generous Parental Leave policy Company-wide Hack Days and team outings In-house bike storage Currently on hold due to office renovation: Daily homemade plant-based lunches and limitless home made GOLDnola Friends and family events We offer a hybrid working approach. We will discuss the latest updates with regards to remote working as part of our interview process. Luminary ROLI Ltd wholeheartedly believes that difference stimulates a healthy and productive environment, as well as positively impacts the products we create. We actively encourage diversity of background and perspective. As an equal opportunities employer, we oppose all forms of unlawful or unfair discrimination in all of our employment related processes and matters.
About the role: ROLI is looking for a Senior Full Stack Developer to help grow our music learning and creation offerings. We're at a pivotal stage in our growth and are looking for an experienced engineer who is passionate about modern web technologies to join our team . As a Senior Full Stack Developer, you'll play a key role in shaping the technical direction, improving our product metrics, and ensuring best practices across our web stack. You will report to the Engineering Manager and work primarily on our JavaScript/Typescript stack to expand our e-commerce website, internal websites, RESTful APIs, and subscription services. We do sprints and standups, communicate a lot, support each other, value each other's opinions, and constantly strive to collaboratively improve our working environment. About ROLI: We are a creative, dynamic team that believes in the power of music to transform lives. Our mission is to help more people discover the joy of music through our hardware and software products - making piano learning accessible and engaging, as well as taking music creation to new heights. Responsibilities: Lead the development and maintenance of scalable, high-performance codebases across ROLI repositories. Contribute to technical strategy, helping to define best practices and architectural decisions. Collaborate on design systems alongside UX designers. Implement frontend features whilst ensuring UX, performance, SEO, security and accessibility best practices are upheld. Build and maintain secure, scalable APIs with Node.js and a NoSQL database. Test user flows and business logic with automated tests. Debug issues across internal APIs, infrastructure, and third-party integrations. Mentor and collaborate with other developers through pair programming, code reviews, and knowledge sharing. Take ownership of site reliability and security best practices. Actively participate in our agile development process (sprint planning, retrospectives, stand-ups). Communicate progress to stakeholders and collaborate across departments. Requirements At least 5+ years of professional experience as a Full Stack Developer. Deep expertise in modern frontend frameworks (Astro, SolidJS, React, Next.js). Demonstrable previous work on customer-facing websites with a focus on user experience . Accustomed to reusable components and design systems. Strong understanding of SSR, SSG, SPA, or derived architectures. Experience leading projects: technical planning, task breakdown, estimation, and delivery . Hands-on experience building RESTful or GraphQL APIs , with Node.js and SQL/NoSQL databases. Experience integrating third-party services, APIs, and analytics tools. An understanding of security best practices on the web. Strong debugging skills and a problem-solving mindset. An inquisitive mind and demonstrable examples of implementing proactive solutions. Excellent interpersonal and communication skills with employees at all levels and good written English. Technical skills: Must Frontend: HTML, CSS JavaScript (ES2020+), TypeScript SolidJS or React Unit-testing (Vitest / Jest / similar) End-to-end testing (Cypress / Playwright / similar) Backend : RESTful APIs Node.js SQL and/or NoSQL databases Unit-testing Integration testing Infrastructure: Vercel (or similar) AWS (S3, Lambda, ECS, SQS). Recommended Astro Tailwind CSS GraphQL Figma Web accessibility JS and CSS animations State management libraries Express.js Bonus points: Experience with ecommerce platforms (Shopify or equivalent), headless CMSs and analytics tools integration (GTM, GA). Understanding of the ecommerce order lifecycle (order creation, shipping, promo codes, ERP, analytics, etc.). Prior experience working on high profile websites. A passion for music, technology, or startups. Luminary ROLI Ltd offers: The opportunity to work with the leading, progressive minds within technology, hardware, and music creation to directly impact the way we create and interact with music A competitive salary according to your level of experience A range of meaningful benefits including: Following probation, a competitive health care cash plan and a generous bike-to-work scheme Hybrid working: 3 set days in our Highgate office( Monday, Wednesday, and Thursday) remote optional on Tuesday and Friday. A competitive company pension scheme following 3 months of full-time work 23 days holiday and the standard 8 statutory holiday days 5 day volunteering allowance 20 hours per year dedicated to volunteering within the local community Flexible working hours 'Lending Library' of all ROLI products Team member discounts on ROLI products Apple laptop and relevant software licenses for your role Generous Parental Leave policy Company-wide Hack Days and team outings In-house bike storage Currently on hold due to office renovation: Daily homemade plant-based lunches and limitless home made GOLDnola Friends and family events We offer a hybrid working approach. We will discuss the latest updates with regards to remote working as part of our interview process. Luminary ROLI Ltd wholeheartedly believes that difference stimulates a healthy and productive environment, as well as positively impacts the products we create. We actively encourage diversity of background and perspective. As an equal opportunities employer, we oppose all forms of unlawful or unfair discrimination in all of our employment related processes and matters.
VONQ
About Us BullionByPost is the UK's leading online precious metals retailer, specialising in gold and silver investment products. Renowned for outstanding customer service, our mission is to make bullion investment accessible to everyone. As we grow, we're looking for an experienced and motivated UK Sales Manager to lead our Sales & Customer Service team, drive revenue, and enhance customer satisfaction. About the Role We're seeking a hands-on and driven individual to manage the day-to-day operations of our Sales and Customer Service team. Reporting to the Director of Sales & AI, you will ensure that customers receive exceptional service and that team performance aligns with our high standards. This role involves leading a team that primarily handles busy phone lines, managing a high volume of calls, and ensuring that customer queries are resolved efficiently. It's a pivotal role, combining leadership, operational management, and direct customer engagement. While prior knowledge of the bullion industry isn't essential; a keen interest in investing, economics, and the gold market is crucial. Some Saturday working is required, agreed in advance by rota. Key Responsibilities Lead the Sales & Customer Service team, ensuring calls and emails are answered promptly and customer queries are resolved efficiently. Monitor call statistics and ensure exceptional service delivery. Conduct regular 1-2-1s and provide real-time feedback to support team development. Engage with customers to stay attuned to their needs and expectations. Identify and implement process improvements to enhance customer experience. Manage refunds, goodwill gestures, and monitor review platforms such as Trustpilot. Collaborate with Compliance to safeguard against fraud and uphold company policies. Communicate brand messages, including updates on products and services, to customers. Address team performance, conduct, and grievance matters with HR support as needed. Present customer service performance updates to senior management. What We're Looking For Proven experience in a sales or customer service management role. Exceptional leadership and communication skills. Analytical mindset with the ability to assess team performance and implement improvements. Passion for delivering excellent customer service and developing high-performing teams. Interest in the bullion industry and awareness of market trends is highly desirable. What We Offer Competitive salary and benefits package. Opportunity to work in a fast-paced and growing business. Collaborative and supportive team environment. Training and development opportunities to further your career. If you're ready to take on a challenging and rewarding role with the UK's leading bullion retailer, apply today! About the Company Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost.co.uk, to become the UK's no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry. We Value:INTEGRITY - We're committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.
About Us BullionByPost is the UK's leading online precious metals retailer, specialising in gold and silver investment products. Renowned for outstanding customer service, our mission is to make bullion investment accessible to everyone. As we grow, we're looking for an experienced and motivated UK Sales Manager to lead our Sales & Customer Service team, drive revenue, and enhance customer satisfaction. About the Role We're seeking a hands-on and driven individual to manage the day-to-day operations of our Sales and Customer Service team. Reporting to the Director of Sales & AI, you will ensure that customers receive exceptional service and that team performance aligns with our high standards. This role involves leading a team that primarily handles busy phone lines, managing a high volume of calls, and ensuring that customer queries are resolved efficiently. It's a pivotal role, combining leadership, operational management, and direct customer engagement. While prior knowledge of the bullion industry isn't essential; a keen interest in investing, economics, and the gold market is crucial. Some Saturday working is required, agreed in advance by rota. Key Responsibilities Lead the Sales & Customer Service team, ensuring calls and emails are answered promptly and customer queries are resolved efficiently. Monitor call statistics and ensure exceptional service delivery. Conduct regular 1-2-1s and provide real-time feedback to support team development. Engage with customers to stay attuned to their needs and expectations. Identify and implement process improvements to enhance customer experience. Manage refunds, goodwill gestures, and monitor review platforms such as Trustpilot. Collaborate with Compliance to safeguard against fraud and uphold company policies. Communicate brand messages, including updates on products and services, to customers. Address team performance, conduct, and grievance matters with HR support as needed. Present customer service performance updates to senior management. What We're Looking For Proven experience in a sales or customer service management role. Exceptional leadership and communication skills. Analytical mindset with the ability to assess team performance and implement improvements. Passion for delivering excellent customer service and developing high-performing teams. Interest in the bullion industry and awareness of market trends is highly desirable. What We Offer Competitive salary and benefits package. Opportunity to work in a fast-paced and growing business. Collaborative and supportive team environment. Training and development opportunities to further your career. If you're ready to take on a challenging and rewarding role with the UK's leading bullion retailer, apply today! About the Company Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost.co.uk, to become the UK's no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry. We Value:INTEGRITY - We're committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.
