Roald Dahl's Marvellous Children's Charity
Database and Operations Officer (Maternity Leave Cover) Hours: Full-Time (9am-5pm, Monday to Friday). Part time considered, minimum 4 days per week Job Location: Amersham, Buckinghamshire Contract: Fixed-term, 12 months contract to cover maternity leave Salary: £26,000 pa Pension: 7% non-contributory Annual Leave: 28 days, plus bank holidays Other Benefits: Employee Assistance Programme (EAP), Free Parking Job Description To provide professional, efficient, and effective database management and administrative support to our team. This role sits at the heart of the organisation, supporting all departments through effective office coordination and helping to ensure the smooth day-to-day running of the charity. The role is instrumental in maintaining a high-quality database, enabling accurate data capture and analysis that supports both fundraising and programme delivery. Key Responsibilities Database Management (Beacon CRM Fundraising Database) Manage and maintain the CRM system, ensuring accurate and up-to-date fundraising and programmes data entry. Accurately processing all incoming donations and pledges and ensuring others in the team correctly enter and maintain data. Develop overall data management structure of supporter records and processes. Develop and maintain information management structures in the CRM system to enable accurate and timely information and reporting. Adhere to data protection legislation ensuring the way we gather, record and use data is compliant with latest policies, working closely with the Data Protection Officer. Handle all enquiries received through the CRM system, providing timely and appropriate responses. Collaborate with internal teams to ensure smooth operation and optimal use of the CRM system. Generate reports and analytics from the CRM system to track and measure key metrics. Conduct regular data audits to identify and rectify any inconsistencies or errors in the CRM database. Training staff members on how to effectively use the CRM system. Customise and configure the CRM system to meet the specific needs of the organisation. Monitor and enhance data quality and integrity within the CRM system. Keep abreast of CRM system updates and new features to maximize its functionality. Operations Administration Provide administrative support to the organisation. Managing enquiries received by the charity by post, email, and phone. Keep a tidy office environment. Maintain data management processes and procedures to ensure data accuracy, consistency, and security. Manage and update filing systems, and other organisational documents. To be main day to day contact for our external IT support contractors and cleaning contractor. Assist with the coordination and organisation of meetings, events, and travel arrangements. Prepare and distribute internal communications and correspondences. Finance Administration Provide administrative support to the Finance team ensuring a system is in place to regularly reconcile the fundraising and finance databases. Maintain accurate financial records by recording daily financial transactions. Prepare and process invoices, payments, and expenses. Monitor accounts receivable and accounts payable. Provide support during financial audits and examinations
Database and Operations Officer (Maternity Leave Cover) Hours: Full-Time (9am-5pm, Monday to Friday). Part time considered, minimum 4 days per week Job Location: Amersham, Buckinghamshire Contract: Fixed-term, 12 months contract to cover maternity leave Salary: £26,000 pa Pension: 7% non-contributory Annual Leave: 28 days, plus bank holidays Other Benefits: Employee Assistance Programme (EAP), Free Parking Job Description To provide professional, efficient, and effective database management and administrative support to our team. This role sits at the heart of the organisation, supporting all departments through effective office coordination and helping to ensure the smooth day-to-day running of the charity. The role is instrumental in maintaining a high-quality database, enabling accurate data capture and analysis that supports both fundraising and programme delivery. Key Responsibilities Database Management (Beacon CRM Fundraising Database) Manage and maintain the CRM system, ensuring accurate and up-to-date fundraising and programmes data entry. Accurately processing all incoming donations and pledges and ensuring others in the team correctly enter and maintain data. Develop overall data management structure of supporter records and processes. Develop and maintain information management structures in the CRM system to enable accurate and timely information and reporting. Adhere to data protection legislation ensuring the way we gather, record and use data is compliant with latest policies, working closely with the Data Protection Officer. Handle all enquiries received through the CRM system, providing timely and appropriate responses. Collaborate with internal teams to ensure smooth operation and optimal use of the CRM system. Generate reports and analytics from the CRM system to track and measure key metrics. Conduct regular data audits to identify and rectify any inconsistencies or errors in the CRM database. Training staff members on how to effectively use the CRM system. Customise and configure the CRM system to meet the specific needs of the organisation. Monitor and enhance data quality and integrity within the CRM system. Keep abreast of CRM system updates and new features to maximize its functionality. Operations Administration Provide administrative support to the organisation. Managing enquiries received by the charity by post, email, and phone. Keep a tidy office environment. Maintain data management processes and procedures to ensure data accuracy, consistency, and security. Manage and update filing systems, and other organisational documents. To be main day to day contact for our external IT support contractors and cleaning contractor. Assist with the coordination and organisation of meetings, events, and travel arrangements. Prepare and distribute internal communications and correspondences. Finance Administration Provide administrative support to the Finance team ensuring a system is in place to regularly reconcile the fundraising and finance databases. Maintain accurate financial records by recording daily financial transactions. Prepare and process invoices, payments, and expenses. Monitor accounts receivable and accounts payable. Provide support during financial audits and examinations
Roald Dahl's Marvellous Children's Charity
Director of Finance and Operations RESPONSIBLE FOR: Senior HR Executive (PT) and Database & Operations Officer (PT) HOURS: Full-Time (9am-5pm, Monday-Friday) JOB LOCATION: Hybrid - home and minimum 2 days in the office (Amersham, Buckinghamshire) PENSION: 7% non-contributory ANNUAL LEAVE: 28 days, plus bank holidays OTHER BENEFITS: Employee Assistance Programme (EAP), Free Parking Job Description The Director of Finance and Operations (DFO) will play a crucial role in realising our ambitious plans as a charity. The postholder will be a member of our Senior Leadership Team (SLT), along with the CEO, Director of Development, Director of Programmes and Director of Fundraising and Communications. The DFO role is responsible for overseeing the financial health, operational effectiveness, and organisational infrastructure of the charity, ensures that the charity operates efficiently, ethically, and in compliance with all regulatory and fiduciary requirements. This role blends strategic financial leadership with hands-on operational management and is critical to enabling the charity to achieve its charitable programme as well as provide long-term sustainability. Key Responsibilities Financial Leadership & Management Provide strategic financial leadership, including long-range financial planning, budgeting, and forecasting. Develop and manage the organisation s annual operating and capital budgets in collaboration with senior leadership. Manage the accounting functions, including payroll and pension, and month-end and year-end close. Prepare and present timely, accurate financial reports to the SLT, Finance and Investment Sub- Committee, and Board of Trustees. Monitor cash flow, reserves, and investments to ensure financial stability and liquidity. Ensure compliance with all financial regulations, funder requirements, and nonprofit accounting standards. Lead annual audits and coordinate with external auditors. Manage relationship with investment managers and their adherence to investment strategy. Support the Fundraising team in submitting income application, financial reporting, and compliance requirements. Operations & Organisational Management Oversee day-to-day operations to ensure efficient systems, processes, and internal controls. Lead and continuously improve policies and procedures related to finance, operations, and administration. Manage organisational risk, insurance coverage, and compliance (e.g., legal, regulatory, and contractual obligations). Oversee facilities, technology, and vendor relationships, ensuring cost-effectiveness and reliability. Ensure strong data management, financial systems, and operational reporting tools are in place. Human Resources & Administration Oversee HR operations, including payroll, benefits administration, employee policies, and compliance with employment laws. Partner with leadership on workforce planning, compensation strategy, and organisational design. Support performance management systems and contribute to a positive, inclusive organisational culture. Ensure onboarding, offboarding, and personnel record management processes are effective and compliant. Leadership & Strategy As a key member of the senior leadership team, contributing to organisational strategy and decision-making. Advise the SLT and Board on financial and operational implications of strategic initiatives. Translate financial data into clear, actionable insights for non-financial stakeholders. Lead and mentor finance and operations staff, fostering professional development and accountability.
Director of Finance and Operations RESPONSIBLE FOR: Senior HR Executive (PT) and Database & Operations Officer (PT) HOURS: Full-Time (9am-5pm, Monday-Friday) JOB LOCATION: Hybrid - home and minimum 2 days in the office (Amersham, Buckinghamshire) PENSION: 7% non-contributory ANNUAL LEAVE: 28 days, plus bank holidays OTHER BENEFITS: Employee Assistance Programme (EAP), Free Parking Job Description The Director of Finance and Operations (DFO) will play a crucial role in realising our ambitious plans as a charity. The postholder will be a member of our Senior Leadership Team (SLT), along with the CEO, Director of Development, Director of Programmes and Director of Fundraising and Communications. The DFO role is responsible for overseeing the financial health, operational effectiveness, and organisational infrastructure of the charity, ensures that the charity operates efficiently, ethically, and in compliance with all regulatory and fiduciary requirements. This role blends strategic financial leadership with hands-on operational management and is critical to enabling the charity to achieve its charitable programme as well as provide long-term sustainability. Key Responsibilities Financial Leadership & Management Provide strategic financial leadership, including long-range financial planning, budgeting, and forecasting. Develop and manage the organisation s annual operating and capital budgets in collaboration with senior leadership. Manage the accounting functions, including payroll and pension, and month-end and year-end close. Prepare and present timely, accurate financial reports to the SLT, Finance and Investment Sub- Committee, and Board of Trustees. Monitor cash flow, reserves, and investments to ensure financial stability and liquidity. Ensure compliance with all financial regulations, funder requirements, and nonprofit accounting standards. Lead annual audits and coordinate with external auditors. Manage relationship with investment managers and their adherence to investment strategy. Support the Fundraising team in submitting income application, financial reporting, and compliance requirements. Operations & Organisational Management Oversee day-to-day operations to ensure efficient systems, processes, and internal controls. Lead and continuously improve policies and procedures related to finance, operations, and administration. Manage organisational risk, insurance coverage, and compliance (e.g., legal, regulatory, and contractual obligations). Oversee facilities, technology, and vendor relationships, ensuring cost-effectiveness and reliability. Ensure strong data management, financial systems, and operational reporting tools are in place. Human Resources & Administration Oversee HR operations, including payroll, benefits administration, employee policies, and compliance with employment laws. Partner with leadership on workforce planning, compensation strategy, and organisational design. Support performance management systems and contribute to a positive, inclusive organisational culture. Ensure onboarding, offboarding, and personnel record management processes are effective and compliant. Leadership & Strategy As a key member of the senior leadership team, contributing to organisational strategy and decision-making. Advise the SLT and Board on financial and operational implications of strategic initiatives. Translate financial data into clear, actionable insights for non-financial stakeholders. Lead and mentor finance and operations staff, fostering professional development and accountability.
