A2Dominion

Sales Progressor Location: Staines / Hybrid (2 days in the office) Salary: £42,355-£44,500 (dependent on experience) Contract type: 12-month Fixed Term Contract, Full time (35 hours per week) DBS Level Basic Help our customers move smoothly from reservation to completion Are you an organised and proactive property professional with experience in sales progression, conveyancing or residential sales? Do you enjoy managing multiple transactions, building strong relationships and keeping things moving through to completion? We re looking for a Sales Progressor to join our Sales & Marketing team, managing the end-to-end progression of property transactions across our portfolio, including new-build shared ownership sales, resales and buy backs. You ll take ownership from reservation through to legal completion, working closely with customers, solicitors, mortgage brokers and internal teams to minimise delays and deliver a smooth customer journey. You ll also play an important role in our Anti-Money Laundering and Source of Funds processes, alongside supporting lease extensions, management packs and other conveyancing activity. Key Responsibilities Manage the full sales progression process from reservation through to exchange and legal completion, maintaining accurate records and key milestones Proactively liaise with purchasers, solicitors, mortgage brokers, valuers and internal teams to keep transactions progressing Monitor each sale closely, identifying potential risks or delays and taking early action to resolve them Provide regular updates and completion forecasts to the Sales Progression Manager and wider team Coordinate handovers between Sales, Completions and Aftercare teams to provide a smooth customer experience Maintain accurate and compliant information across CRM systems, databases and sales records Work with Sales teams to complete Anti-Money Laundering (AML) and Source of Funds (SOF) processes for customers Identify potentially complex AML or SOF cases early, escalating where appropriate to prevent unnecessary delays to exchange Maintain accurate AML sign-off records, trackers and supporting documentation Manage lease extension requests, liaising with customers, solicitors, managing agents and valuers through to completion Prepare and issue management packs, landlord certificates, deed of certificates and certificates of compliance for property resales and remortgages in line with relevant requirements Ensure processes comply with relevant requirements including the New Homes Quality Code, Consumer Code, GDPR and Anti-Money Laundering regulations More About You Proven experience within sales progression, property conveyancing or residential sales administration Strong understanding of the property sales process, including shared ownership and/or leasehold transactions Excellent organisational and time management skills, with the ability to manage multiple property transactions at the same time Strong communication and relationship management skills, with confidence dealing with customers, solicitors and other stakeholders Excellent attention to detail and accuracy when preparing documentation and maintaining records Confidence using CRM systems and Microsoft Office, including Word, Excel and Outlook Experience within a housing association, property developer or estate agency environment (desirable) Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Danny Banks. The role closes on 7th September 2026 and we reserve the right to close early upon appointment of the right candidate.

Are you organised, customer-focused and confident managing complex situations? Join us as a Decant Officer and play a key role in supporting residents through the process of temporarily moving from their home. A decant can be a challenging and uncertain time for residents, and you ll be there to make the process as smooth as possible. You ll manage each resident s journey from start to finish, keeping them informed, coordinating with internal teams and external partners, and making sure the right arrangements are in place at the right time. No two decants will be the same. You ll work across teams including Repairs, Neighbourhoods, Legal and Finance, helping to resolve issues, influence decisions and keep things moving. You ll also support residents with additional or complex needs, making referrals to appropriate services where needed and responding to concerns or complaints with empathy and professionalism. This is a busy role where you ll manage competing priorities, maintain accurate records and make decisions in a fast-paced environment. We re looking for someone who is confident communicating with a wide range of people, enjoys solving problems and can stay organised when there are lots of moving parts. A full UK driving licence and access to a car are essential for this role. A Standard DBS check is required for this role. More About You Experience of managing complex customer cases or providing support to customers with additional needs Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders Excellent organisational skills, with the ability to prioritise and manage a busy workload Confident problem solver with the ability to make decisions and influence others Experience managing internal and external relationships effectively High attention to detail, with experience maintaining accurate records and updating IT systems Able to work well under pressure and adapt to changing priorities Good working knowledge of Microsoft Word, Excel and Outlook GCSEs (or equivalent) in Maths and English (Grades A C / Grade 4 or above) CIH qualification would be advantageous A full UK driving licence and access to a car is essential Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.