Confederation of Service Charities

Overview Home-based with community travel covering Hertfordshire and Essex The Role As a Volunteer Co-ordinator, you will lead the recruitment, development and support of volunteers who provide vital assistance to blind veterans and their families. Responding to the needs of our members, you will assess volunteering opportunities, as well as oversee volunteer recruitment, selection and training to ensure volunteers feel confident, supported and well-prepared. You will also manage volunteer support requests across the community, delivering high-quality inductions and training programmes, including sighted guiding and wheelchair training to strengthen the impact of our volunteering service. Additionally, you will: Co-ordinate volunteer involvement across the community Nurture excellent relationships with volunteers Maintain accurate and compliant volunteer records Complete DBS checks for volunteers within the community Comply with safeguarding and risk management procedures Benefits Salary of £33,106.51 per annum Generous annual leave with the option to buy additional days Pension scheme with generous employer contributions Healthcare cash plan Access to legal services and mental health support Employee assistance programme Paid professional subscriptions and discounts Home working allowance Professional and personal development Enhanced pay About You To be considered as a Volunteer Co-ordinator, you will need: Experience of recruiting, training and supporting volunteers Experience of providing advice and guidance to colleagues Experience of cross-departmental working Experience of building external networks and relationships An understanding of volunteering and its value to society Excellent interpersonal, written and verbal communication skills Good organisational and time management skills A positive and proactive approach Excellent level of computer literacy, including Microsoft Office A qualification in volunteer or people management, or equivalent relevant vocational experience Please note, additional travel across the region and nationally may also be required occasionally. The closing date for this role is 18th February 2026. Other organisations may call this role Volunteer Manager, Volunteering Officer, Community Volunteer Co-ordinator, Volunteer Services Co-ordinator, or Volunteer Engagement Officer. Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Volunteer Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Help for Heroes - Health & Safety Manager Salary: £42,000 FTE (actual salary £16,800 per annum, based on part-time hours) Location: Downton with occasional travel Hours: Part-time (14 hours per week over 2 days) Contract: Permanent About the Role We have an exciting opportunity for an experienced Health and Safety Manager to join our Risk and Compliance team at Help for Heroes. In this pivotal role, you'll be the charity's subject matter expert, ensuring we meet our legal obligations and proactively embedding a positive, proportionate safety and wellbeing culture that safeguards our people, volunteers, service users, and visitors. You'll be based primarily in our main office in Downton, but your work will reach across a diverse range of activities such as community delivery programmes, internal events, and fundraising operations ensuring that colleagues and volunteers across all settings have the guidance and support they need. Occasional travel will be required to other locations. Help us build a safe and supportive environment so we can continue delivering life changing support for the Armed Forces community. About You You will be an experienced Health & Safety professional who balances expertise with empathy and practicality. You understand the unique challenges of the charity and voluntary sector and bring a collaborative, solutions-focused attitude. We're looking for someone with: NEBOSH Diploma in Occupational Safety & Health or equivalent At least five years' experience in developing, implementing and monitoring Safety Management systems Membership of a professional safety body i.e., IOSH or equivalent. Proven experience managing Health and Safety across multiple sites or services areas. Excellent communication and relationship building skills with the ability to influence at all levels. Demonstrable ability to translate legislation into practical guidance. Experience delivering training and building safety awareness across teams. About the Team You'll be a key member of our Risk & Compliance Team, reporting directly to the Head of Risk & Compliance. Our team plays a vital role working collaboratively with all teams across the charity, providing guidance, assurance and practical support to help them plan and deliver their services, events, activities and day to day operations safely, ethically and responsibly. Your role will be central to championing a positive safety culture and supporting colleagues to embed best practice in everything they do. You'll join a passionate and purpose driven team who value integrity, clarity and continuous improvement, and who are committed to ensuring that every member of the Armed Forces community can live well after service. In return we can offer you: Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 29 days' annual leave plus 8 bank holidays, regardless of service -plus your birthday off to celebrate! (pro rata) Opportunity to buy and sell up to 5 days annual leave per year (pro rata) Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 3 volunteer days per year to support the Help for Heroes community. A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4 salary as an active member. Please note: We may close this vacancy early should we receive a high volume of strong applications. We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. About Us Help for Heroes believes those who serve our country deserve support when they're wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won't stop until every wounded veteran gets the support they deserve.

You are here: Home / News / News / CESSAC - UK Area Manager (Hospitality & Catering) CESSAC - UK Area Manager (Hospitality & Catering) Part-time: (minimum 3 days pw, approx. 22.5 hrs) Hybrid role: home-based with regular travel (including occasional overnight stays) Reports to: Director of Operations Closing date: 13 March 2026 Are you an experienced hospitality manager looking for a genuinely rewarding role where your work has a tangible impact on the lived experience of the serving military community? CESSAC is seeking a UK Area Manager to lead and support six cafés on military sites, helping to create welcoming, well-run spaces that directly support morale, welfare and everyday life. Read more The Church of England Soldiers', Sailors' and Airmen's Clubs (CESSAC) is a long-established tri-service charity dedicated to supporting serving personnel, veterans and their families. Through our cafés on military sites, we provide affordable, friendly places to eat, meet and connect, playing a quiet but important role in morale, welfare and everyday life. We are now seeking a UK Area Manager (Hospitality & Catering) to provide hands-on leadership, guidance and practical support across six cafés located broadly along the M3 / M25 / A34 / A14 corridors. Working closely with the Director of Operations, you will: lead, coach and support Café Managers and their teams; ensure each location operates safely, compliantly and to its full potential; balance commercial awareness with a strong sense of charitable purpose; and build trusted relationships with military stakeholders at each site. This is a varied, people-focused and highly rewarding role, combining operational leadership, staff development and stakeholder engagement. The post is part-time (minimum three days per week), hybrid in nature, and involves regular travel with occasional overnight stays. You will bring experience in hospitality, catering or retail operations (ideally across multiple sites), along with strong people-management and communication skills. Experience of the Armed Forces or the charity sector would be welcomed, but is not essential. Salary: £35,000 - £42,000 per annum (FTE), pro-rata, dependent on experience and qualifications Other benefits: Defined Contribution Pension Scheme, Employee Assistance Programme, generous Annual Leave Allowance. How to apply Please submit a CV and a short covering statement outlining your suitability to: (for the attention of Mrs Sarah Gittins) Appointments are subject to references, security vetting and background checks. Applicants must have the right to work in the UK and hold a full driving licence.

You are here: Home / News / News / RNRMC - Individual Giving Lead We are looking for an Individual Giving Lead who will manage our portfolio of online and offline direct marketing campaigns, leading the delivery of these from end to end. This will include our annual Big Give cash appeal and regular giving 'Support the serving' campaign along with line management of the Individual Giving Fundraiser. About the RNRMC RNRMC is the Navy's principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow. Experience and Background You will have a minimum of two years' experience in Individual Giving, with strong expertise in both Individual and Regular Giving programme development. You will be confident designing and delivering multichannel fundraising campaigns across email, social media, the website, and direct mail, and skilled in managing a campaign calendar from initial planning through to delivery and evaluation. Strong project planning, organisational and prioritisation skills are essential, along with proven experience working collaboratively across teams, particularly with Marketing and Communications. You will bring experience in leading others, including setting SMART objectives, managing performance, and supporting staff development to enhance team capability. You will be able to lead a portfolio of individual and regular giving activities, ensuring targets are met and high-quality delivery is maintained. Your background will demonstrate a track record of guiding team members effectively, contributing to successful income generation and continuous improvement across fundraising programmes. Hours of Work Hours of work are 35 hours per week, 09:00 - 17:00 Monday to Friday. We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working. The annual salary range for the post is between £34,000 up to £37,000 per annum, depending upon experience. Free on-site parking Cycle to Work Scheme Free Access to HMS Excellent Fitness Centre Employee Assistance Programme to give you confidential support 24 hours a day Life Assurance (after one year's qualifying service) Private Healthcare Scheme (after one year's qualifying period) A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period) Enhanced Maternity Leave Package (after 2 year's qualifying period) Closing Date: 12 noon, Thursday 22 January 2026 Interview Date: w/c 26January 2026 Interviews will be held on a rolling basis during the advertising period and RNRMC reserve the right to close the vacancy early and make an appointment at any stage of the application process. Applicants may be asked to attend an on-line Application Review prior to the closing date to aid in the shortlisting process. This will be held via Microsoft Teams. Pre-appointment Checks The successful candidate will be asked to provide evidence they are eligible to work in the UK and undergo a DBS Check and additional security checks as required. How to Apply If you are interested and wish to apply, please forward your CV and cover letter to , detailing your relevant experience and identifying why you would be a good fit for the role. Shortlisted candidates may be asked to complete an RNRMC Application Form prior to interview. Job related enquiries for the Recruiting Manager can be forwarded via Dawn Ingram via email to: If you require assistance on this recruitment process, please contact HR by e mail to: In light of recent events in Afghanistan, please find information and support resources here

A prominent charity organization in Greater London is seeking an Individual Giving Lead to manage a portfolio of direct marketing campaigns. This role involves leading the delivery of fundraising initiatives such as the annual Big Give cash appeal and overseeing an Individual Giving Fundraiser. The ideal candidate will have a minimum of two years' experience in Individual Giving, strong expertise in campaign management, and a proven track record in leadership. This position offers a supportive work environment with a hybrid working approach.

You are here: Home / News / News / WRACA: The Servicewomen's Charity - Operations Officer WRACA: The Servicewomen's Charity - Operations Officer As our Operations Officer you will play a crucial role within our busy and friendly team, contributing strongly to the overall running of our vibrant charity. We organise both national and local events for our members to attend where they meet up with old friends, remember those we have lost, support each other, have a lot of fun and make new and lasting memories. We have over 4500 active members which continues to grow as we reach out to many more female veterans across all three services eligible to join our Association. We publish a bi-annual magazine and maintain a strong presence on social media. You will: have experience of working in a member or public-facing organisation, supporting and liaising with a diverse cohort of individuals in a wide variety of interests and needs have excellent people skills with a friendly and fun outlook have strong creative writing skills understand the value of strong communication and be experienced in engaging people from many walks of life, tailoring your communication style to a variety of audiences be skilled at building positive working relationships, with a friendly and engaging manner be highly organised with great attention to detail, and work well within a small staff team where each team member is expected to pitch in and work collaboratively We are a financially sustainable £8m charity which aims to provide camaraderie, benevolence and support to women who have served in the UK Armed Forces. Additionally, we aim to exert influence within the military charity sector to broaden support for female veterans. Based in Winchester - In-person office based 3 days (22.5 hours)(4 days (30 hours) considered for the right candidate) Closing date: midday on Monday 9 January Salary up to FTE £32,500(3 days = £19,500)depending on experience. In light of recent events in Afghanistan, please find information and support resources here

Scotty's Little Soldiers - Head of Casework(START Programme) Applicants must be located within 2 hours travelling distance of Cambridge City. Salary: 39,000 to 45,000 (Dependent on experience.) Type: Full-time, permanent. Team: Families Team Directly Supported By: Head of Service The Charity and Our Vision. For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection. Role Mission. To lead the creation and delivery of Scotty's new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. This is a hands on, pioneering role. You'll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well coordinated support. The key responsibilities of this role are: Service Design & Delivery Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme Develop and refine service model, workflows, triage criteria, and beneficiary journeys Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow up Ensure the service is trauma informed, inclusive, and responsive to beneficiary feedback Manage your own caseload alongside Programme Head responsibilities. Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) Provide coaching, oversight, and reflective practice opportunities for squad members Create a strong squad culture that reflects The Scotty's Way and encourages personal growth Lead START Programme Daily Huddles Build strong referral pathways with external organisations (military & non military charities, NHS, social care) Become the charity's expert on navigating entitlements for the bereaved community. Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals Support the Head of Service in forming partnerships that enhance START's offer Monitoring & Evaluation Track and report on beneficiary engagement, support outcomes, and follow up actions Use insights, working with the Head of Research & Impact, to adapt and improve the service over time Ensure CRM records are complete, accurate, and used to inform delivery decisions Contribution to Charity-Wide Goals Feed into cross functional projects including Outreach, Fundraising, and Strategy Act as a representative of Scotty's at sector events or external meetings where appropriate Support content development by sharing anonymised stories, insights, and themes The 30-day goals for this role are: Built a deep understanding of Scotty's mission, our audience, the services we provide, and strategic direction. Worked closely with the Head of SUPPORT to understand the history of Scotty's helping families navigate entitlements, including reviewing current and recent cases. Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. The 60-day goals for this role are: Scoped and met with key stakeholders. Worked with Head of Service to map the new casework (START) programme and beneficiary journeys. Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. With the Head of Service, supported the design of a light CRM for initial use in START casework. Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc. Drafted a training plan for new START caseworkers. The 90-day goals for this role are: Launched the new START Programme. Built strong partner networks for any needed referrals or information gathering to support casework. Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). About You: Must-Have Experience in service delivery, casework, or personalised support services Ability to lead a new programme from concept to delivery Strong team leadership and relationship building skills Excellent organisational and communication skills Nice-to-Have Familiarity with military family life or bereavement support Background in adult mental health, social care or wellbeing services Experience in service co design with users or lived experience groups Safeguarding knowledge or training Additional Information The role may require occasional evening or weekend work Enhanced DBS check required Travel will be required to events and team training days The Scotty's Way At Scotty's, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty's Way, rooted in our four core values: Families Come First Everyone a Supporter, Every Supporter a VIP Love What You Do Remember, Every Day Our values are further supported by our four non negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. To Apply: Please submit your CV, along with a covering letter detailing your experience and what excites you about this role, to: . Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16 January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic. We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

A charitable organization in Portsmouth is seeking a Support Administrator to join their team. This role involves providing vital administrative support for the delivery of casework services to beneficiaries. Responsibilities include coordinating administrative processes, maintaining accurate records, and ensuring compliance with policies. The position offers a supportive work environment with competitive benefits, including 29 days annual leave and a cycle to work scheme. Candidates from the Armed Forces community are encouraged to apply.

The Casework Service, launched in April 2025, is a cornerstone of RNBT's 5-year strategic vision. By working closely with local charities, welfare organisations, and statutory services, our Caseworkers help ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families. We are now looking to grow our team and appoint a Support Administrator to join our friendly team based at our national HQ in Portsmouth. The RNBT exists to support Royal Navy Ratings and Royal Marines Other Ranks, both serving and served, and their loved ones, through life's challenges. Established in 1922 under Royal Charter, The Trust continues to provide a lifeline of support: from financial assistance and training opportunities to wellbeing guidance and signposting, as well as accommodation at our Care Homes and Almshouse. The RNBT has a 'family-run' feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work. Key Responsibilities Based at Castaway House in Portsmouth, the Casework Administrator plays a vital role in supporting the effective delivery of The RNBT's casework services. Working closely with Regional Caseworkers, Regional Casework Managers, Finance, and partner organisations, you will provide high-quality administrative and procurement support that enables timely, accurate, and compliant service delivery to eligible beneficiaries experiencing hardship. You will be responsible for coordinating administrative processes across the full client journey - from initial enquiry and triage through to grant award, procurement, and case closure. This includes maintaining accurate and confidential records across multiple data systems, ensuring all documentation is compliant with organisational policy and GDPR requirements. A key element of the role includes administering the procurement of wellbeing vouchers and other agreed grant-related goods and services through RNBT's approved partner organisations. You will ensure all purchases are authorised appropriately and supported by clear, auditable evidence in line with organisational and funder requirements, maintaining strong financial governance and transparency. This role enables caseworkers to focus on direct client support while ensuring administrative excellence, compliance, financial control, and consistency across all casework activity. Occasionally support other RNBT initiatives and projects where needed. What We Offer In addition to a competitive salary, we offer a generous suite of benefits to our employees including: 29 days annual leave plus public holidays Cycle to work scheme Eligible for blue light card A values-driven culture and the opportunity to make a meaningful difference A full job description is available on request. As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process. We are proud to be a Disability Confident Committed Employer. To find out more about working for The Royal Naval Benevolent Trust please contact us at or visit CLOSING DATE FOR APPLICATIONS: Midday on Friday 13 March 2026

A dedicated military charity is seeking a part-time UK Area Manager (Hospitality & Catering) to oversee six cafés supporting military communities. This hybrid role involves leading and supporting café managers, ensuring compliance and fostering relationships with military stakeholders. Ideal candidates will have hospitality experience and strong leadership skills. Salary ranges from £35,000 to £42,000 per annum (pro-rata). Benefits include a pension scheme and generous annual leave.

You are here: Home / News / News / Armed Forces Community, funded by the Forces in Mind Trust (FiMT) - Research Manager Armed Forces Community, funded by the Forces in Mind Trust (FiMT) - Research Manager Posted: 19 February 2026. The King's Centre for Military Health Research (KCMHR) is the leading civilian UK centre of excellence for military health research and independent of the UK Ministry of Defence. The Centres' work has helped shape government policy towards military personnel. KCMHR sits within the Department of Psychological Medicine. It launched in 2004 and is directed by Professor Sir Simon Wessely and Professor Nicola Fear, CBE. For more information, please see KCMHR in partnership with RAND Europe runs the Centre for Evidence for the Armed Forces Community, funded by the Forces in Mind Trust (FiMT) . The Centre aims to ensure that research evidence is at the heart of decision making to enable a thriving Armed Forces Community, which it aims to achieve by several mechanisms including via evidence synthesis, provision of an online searchable repository of published research and policy, regular topical news articles, stakeholder engagement and advice, and an annual conference, to name a few. The Centre is Led by co directors Ruth Harris (RAND Europe) and Professor Nicola Fear, CBE (KCMHR), supported by Deputy Director Dr Mary Keeling (RAND Europe), and included governance advisors (Professor Neil Greenberg and Professor Sir Simon Wessely) to provide strategic direction. About the role We are looking to appoint a Research Manager to support the delivery of the Centre focusing on issues relating to the Armed Forces Community, including ex Serving personnel, and their families. The successful candidate will work closely with the Deputy Director and be accountable for managing a broad team on a day to day basis, project management of the various Centre outputs, managing Centre social media, awareness and engagement raising, developing and maintaining a broad network of collaborators particularly within research, policy and practice, pertaining to the Armed Forces Community, and measuring metrics and impact of the Centre. The post holder will lead on the annual Research Centre Conference including planning and delivery. The Centre is now in its last 18 months of its current five year funding from FiMT with the Centre team working to secure future funding from new sources. The post holder will therefore be expected to contribute to the sustainability work to secure future sustained funding for the Centre - this is an exciting opportunity to drive the future of the Centre! This is a full time (35 hours per week), and you will be offered a fixed term contract until 31st August 2027. We would be open to exploring this opportunity as a job share arrangement. The post is based at King's College London, Denmark Hill Campus for 2 3 days a week with the option to work from home for part of the week. About you To be successful in this role, we are looking for candidates to have the following skills and experience: PhD in relevant subject area OR significant relevant work experience (candidates with excellent project management and leadership skills) Experienced in delivering project management/research projects/knowledge translation Evidence of sustaining effective working relationships with stakeholders in the public or private sector Demonstrates an understanding and reflection of inclusive research practices Highly organized and proactive, able to multi task and delegate effectively, with excellent verbal and written communication skills Commitment to integrity in research practices/processes with attention to detail and diligence Experience in communicating to raise awareness and engagement including via social media channels Able to build relationships at senior levels, facilitate joint decision making, develop innovative ways of working, and put strategies into action (Grade 7) Interest in working in research, policy, and practice within the Armed Forces Community Experience in research or Project Management within the Armed Forces Community Experience in planning research events such as conferences and symposiums Experience in measuring and reporting on impact (Grade 7) Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

You are here: Home / News / News / Scotty's Little Soldiers - Head of Service Scotty's Little Soldiers - Head of Service Applicants must be located within 2 hours travelling distance of Cambridge City. Salary: 52,000 to 56,000 (Dependent on experience.) Type: Full-time, permanent. Team: Families Team and SLT Directly Supported By: CEO The Charity and Our Vision. For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection. Role Mission. To ensure Scotty's delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery. You'll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us. The key responsibilities of this role are: Overall accountability for the service provided to the bereaved military community. Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community. Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult). Developing our first adult focused services and building them in line with the charity's long-term vision to be supporting more than 25k bereaved people by 2035. Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes. Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc. Oversee the design of a 2026 'light' CRM phase to support individual adult service delivery. Ensure that lived experience remains at the heart of our services. Accountability for Safeguarding within the organisation. Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals. Create a strong, empowering culture within the service (Families) team, aligned with The Scotty's Way and shared leadership philosophy. Work with our Head of People to oversee service recruitment and onboarding. Quality, Measurement & Improvement Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities. Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful. External Partnerships & Collaborations Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders. Explore and propose strategic collaborations where they strengthen the support we offer to families. Ensure the new START (single point of contact) Programme becomes an active network-builder in the space. Represent Scotty's externally at events, conferences, meetings etc within the sector. Cross-Functional Collaboration Act as a key link to Outreach and Fundraising - providing insight and service stories to fuel content. Work with the Ops team to align delivery processes with systems, IT, and compliance. Support bid development and reporting for funders by sharing service insight and outcomes. The 30-day goals for this role are: Build a deep understanding of Scotty's mission, our audience, the services we provide, and strategic direction. Spending time with the Families Team and understanding everyone's role within the charity. Understands the 'as-is' current situation for the charity's service delivery. Start to document gaps, delivery inconsistencies, opportunities, risks etc. Understand the landscape we operate in, particularly the military and bereavement charitable environment. Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc. The 60-day goals for this role are: Has met with counterparts at key partner organisations. Has highlighted key organisations not currently partnered with to meet. Created a stakeholder holder engagement map for our service delivery. Visually mapped existing beneficiary journeys across our four Programmes. Began work (with Ops) on requirements for initial-phase CRM for adult services. Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact. Held one in-person session with Families team. The 90-day goals for this role are: Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service 'to-be'. Planned the launch of our new START navigating entitlements casework Programme Development underway of 'Light' CRM to launch adult services having supplied detailed brief. Taken full accountability for the success of our Family Programmes and associated impact. Attended 2-3 sector group meetings representing Scotty's solo. Developed a stakeholder holder engagement plan with Head of PR & Comms. About You Must-Have Senior experience in service delivery, operations, or programme leadership Strong skills in team leadership and service system design Ability to turn strategy into operational structure and rhythm Confident working cross-functionally and building external partnerships Nice-to-Have Experience working with or supporting Armed Forces families Familiarity with CRM system scoping and procurement Experience launching new services or scaling delivery teams Background in bereavement or mental health support Additional Information The role may require occasional evening or weekend work Enhanced DBS check required Travel will be required to events and team training days The Scotty's Way At Scotty's, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty's Way, rooted in our four core values: Families Come First Everyone a Supporter, Every Supporter a VIP Love What You Do Remember, Every Day Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. To Apply: Please submit your CV, along with a covering letter detailing your experience and what excites you about this role, to: . Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16 January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic. We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

A service charity in Cambridge seeks a Head of Casework to lead the START Programme aimed at supporting those affected by military-connected bereavement. The successful candidate will design service delivery, oversee a team of caseworkers, and enhance community relationships. Strong skills in leadership, communication, and service management are essential, alongside experience in support services. This full-time role requires a commitment to the charity's values and aims to create a compassionate environment for beneficiaries.