Global-e Online Ltd.

Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more. We are looking for an Mid-Market Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Mid-Market Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote. Responsibilities: Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-eto ensure a quick and swift process. Develop a trusted advisor relationship with key accounts, mainly with C-levels. Generate revenue though up-selling and cross-selling existing accounts. Proactively identify expansion opportunities in addition to any red flags. Prepare periodic performance reports and QBRs covering and analysing clients' KPIs. Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices. Build and maintain strong and long-lasting client relationships. Requirements At least 1+ years experience in an Account Management or Customer Success Manager role. Prior B2B experience in a software, logistics or SaaS company preferred. Proven ability to manage multiple projects at a time. Experience in generating revenue by expanding on an existing book-of-business. Experience in delivering client-focused solutions based on customer needs. Strong analytical skills with the ability to present data and trends to internal and external clients. Excellent verbal and written English communications skills. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels Excellent listening, negotiation and presentation skills. BA/BS degree or equivalent preferable. With our merchants being located globally, flexibility is required andwe may need you to work out of office hours when necessary. Note: Unfortunately, we are unable to support with visa sponsorships. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

Global-e (Nasdaq: GLBE) is the world s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. Through our comprehensive end-to-end solutions that combine the best-in-class localization capabilities, big-data business intelligence models and streamlined international logistics, we enable retailers and brands to increase international sales and achieve significant global online growth. Our people play the key role in our success, and we are always looking for driven, talented and ambitious individuals to join our growing international team. As we continue to expand into EMEA, Global-e is looking for an experienced Head of Sales. This person will be responsible for managing and growing our UK Sales Team and will report directly to the CEO (EU). What will you be doing? Leading a Global Sales team of 6+ direct reports, who are responsible for managing the entire sales process from prospecting, demoing and closing. Assisting the team in negotiating pricing and business terms with Enterprise and SMBe-commerce retailers by selling value as well as ROI. Forecasting and managing the team s sales pipeline to meet revenue targets and company goals. Helping the Sales team analyse customers existing cross-border models to develop a deep understanding of their needs and business. Increasing our market share in the region by implementing and managing strategies aimed at expanding Globel-e's net new business. Building lasting, consultative relationships with C-level executives in customer prospects. Collecting and analysing the relevant data, ensuring that reports are easily understood by key stakeholders. Consistently delivering on team monthly and quarterly targets by managing their performance through KPIs and achieving or exceeding sales quotas. Requirements Extensive prior experience in managing and growing Business Development Management /Account Executive Teams. Ability to mentor, retain, and motivate exceptional Sales teams. At least 8 years of direct B2B eCommerce/SaaS sales experience. Prior experience in working for an innovative and agile tech company, preferably within e-commerce, and closing large value deals in the UK. Successful history of net new business sales, with the ability to prove consistent delivery against individual and team targets. Track record of being a top performer. Credible at all levels and evidence of building strong relationships internally and externally with Enterprise and SMB customers. Excellent communication and presentation skills in English. Think you re a perfect fit for Global-e but didn t find the right position? Send us your C.V. and we will see what we can do.