Customer Relations Manager Sales & Marketing - Hertfordshire Contract: Full Time Salary: Up to £40,000 bonus (Depending on experience) Per Annum Shift type: Days Contracted hours: 40 Dual Site Customer Relations Manager Hertfordshire 40 hours per week Up to £40,000 per annum bonus (Depending on experience) Are you a personable, high-energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We're looking for a Dual Site Customer Relations Manager to represent two exceptional care homes in Hertfordshire: White House in Letchworth Garden City and Penrose Court in Biggleswade. With roughly 11 miles between the sites, you'll split your time equally, ensuring that both homes provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones. This role combines proactive and reactive customer engagement. You'll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You'll also actively build the profile of both homes in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business. While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets across both sites. Locations covered: White House care home, Letchworth Garden City SG6 1QL & Penrose Court care home, Biggleswade SG18 8UA Reporting to: Regional Director What You'll Be Doing: Be the first point of contact for families, providing expert guidance with warmth and professionalism. Build strong local knowledge and networks to connect families to the care they need. Conduct engaging, personalised tours of each home, showcasing services, facilities, and community. Collaborate with care and management teams to coordinate assessments, admissions, and contracts. Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions. Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes. Track and manage enquiries effectively, providing insights to improve conversion and service delivery. Why join us: This role is more than just a customer-facing position it's a chance to genuinely support families at one of the most important moments in their lives. You'll join a supportive, values-led team with a competitive salary of £40,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact. What we're looking for: Excellent communicator with a warm, confident, and professional manner. Strong local knowledge of Hertfordshire, ideally with established networks. Experience in sales, customer service, or family liaison roles; care sector experience is advantageous. Highly organised, proactive, and comfortable managing a dual-site schedule. IT literate and confident using CRM systems and reporting dashboards. Self-motivated, energetic, and driven to deliver results. All appointments are subject to an enhanced DBS check. About us: You'll be joining a values-led care home that's part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We're expanding rapidly and are committed to delivering high-quality care and support to our residents. If you're ready to take on a rewarding role in a growing and supportive environment, we'd love to hear from you. We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust Respect Passion Kindness Inclusivity. These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference. Make first impressions count and guide families with confidence. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.
Mar 03, 2026
Seasonal
Customer Relations Manager Sales & Marketing - Hertfordshire Contract: Full Time Salary: Up to £40,000 bonus (Depending on experience) Per Annum Shift type: Days Contracted hours: 40 Dual Site Customer Relations Manager Hertfordshire 40 hours per week Up to £40,000 per annum bonus (Depending on experience) Are you a personable, high-energy professional with a talent for building meaningful relationships? Do you thrive on helping people make important decisions with reassurance, clarity, and empathy? We're looking for a Dual Site Customer Relations Manager to represent two exceptional care homes in Hertfordshire: White House in Letchworth Garden City and Penrose Court in Biggleswade. With roughly 11 miles between the sites, you'll split your time equally, ensuring that both homes provide a warm, welcoming, and informative experience for families seeking residential care for their loved ones. This role combines proactive and reactive customer engagement. You'll be the first point of contact for enquiries, guiding families through one of the most important decisions of their lives with professionalism and compassion. You'll also actively build the profile of both homes in the local community by developing strong relationships with key referral sources, networking with prospective resident groups, and identifying opportunities for new business. While experience within the care sector is not essential, you must be high-energy, target-driven, and passionate about delivering exceptional customer service. Your ability to convert enquiries into admissions, combined with your proactive approach to generating new business, will be central to achieving sales targets across both sites. Locations covered: White House care home, Letchworth Garden City SG6 1QL & Penrose Court care home, Biggleswade SG18 8UA Reporting to: Regional Director What You'll Be Doing: Be the first point of contact for families, providing expert guidance with warmth and professionalism. Build strong local knowledge and networks to connect families to the care they need. Conduct engaging, personalised tours of each home, showcasing services, facilities, and community. Collaborate with care and management teams to coordinate assessments, admissions, and contracts. Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions. Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes. Track and manage enquiries effectively, providing insights to improve conversion and service delivery. Why join us: This role is more than just a customer-facing position it's a chance to genuinely support families at one of the most important moments in their lives. You'll join a supportive, values-led team with a competitive salary of £40,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact. What we're looking for: Excellent communicator with a warm, confident, and professional manner. Strong local knowledge of Hertfordshire, ideally with established networks. Experience in sales, customer service, or family liaison roles; care sector experience is advantageous. Highly organised, proactive, and comfortable managing a dual-site schedule. IT literate and confident using CRM systems and reporting dashboards. Self-motivated, energetic, and driven to deliver results. All appointments are subject to an enhanced DBS check. About us: You'll be joining a values-led care home that's part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We're expanding rapidly and are committed to delivering high-quality care and support to our residents. If you're ready to take on a rewarding role in a growing and supportive environment, we'd love to hear from you. We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust Respect Passion Kindness Inclusivity. These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference. Make first impressions count and guide families with confidence. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.
Business Administrator Administration and Business Support - Henderson House Care Home Contract: Full Time Salary: £13.50 Per Hour Shift type: Days Contracted hours: 40 Henderson House Care Home, located in the popular coastal town of Dalgety Bay, provides exceptional Residential, Nursing, Dementia and Respite care for up to 60 residents. We are looking for a dedicated and organised Business Administrator to join our team. This is a varied and rewarding role where you will support the Home Manager, oversee administration across the home and line manage the Receptionist team. Your organisational skills and approachable manner will help ensure smooth operations and a welcoming experience for residents, families and visitors alike. What We Offer £13.50 per hour 40 hours per week Monday to Friday Pension scheme, Onsite parking Paid PVG, Uniform provided 5.6 weeks annual leave based on a full time contract What You Will Do You will act as the first point of contact for visitors and enquiries, providing a professional and friendly welcome at all times. Working closely with the Home Manager, you will maintain administrative systems including enquiry records, resident agreements, staff contracts, payroll processes and training databases. You will oversee the Receptionist team, support recruitment administration and help ensure the home runs efficiently on a day to day basis. Your role will be key in maintaining accurate records, supporting compliance and contributing to the overall smooth running of the service. What We Are Looking For Strong administrative experience with the ability to manage office systems and databases Excellent communication and interpersonal skills Strong organisational skills with the ability to manage multiple priorities Previous line management experience is desirable but not essential A proactive and adaptable approach with the ability to work independently and as part of a team About Us Henderson House is part of Belsize Healthcare, a division of Care Concern Group, a family owned, market leading care provider with over 130 homes across the United Kingdom. We are committed to delivering outstanding care in specialist settings and creating supportive workplaces where our teams can grow and flourish. Our five core values Trust, Respect, Passion, Kindness and Inclusivity define everything we do. If you share these values and want to work in a home where your contribution is valued, we would love to hear from you.
Mar 03, 2026
Seasonal
Business Administrator Administration and Business Support - Henderson House Care Home Contract: Full Time Salary: £13.50 Per Hour Shift type: Days Contracted hours: 40 Henderson House Care Home, located in the popular coastal town of Dalgety Bay, provides exceptional Residential, Nursing, Dementia and Respite care for up to 60 residents. We are looking for a dedicated and organised Business Administrator to join our team. This is a varied and rewarding role where you will support the Home Manager, oversee administration across the home and line manage the Receptionist team. Your organisational skills and approachable manner will help ensure smooth operations and a welcoming experience for residents, families and visitors alike. What We Offer £13.50 per hour 40 hours per week Monday to Friday Pension scheme, Onsite parking Paid PVG, Uniform provided 5.6 weeks annual leave based on a full time contract What You Will Do You will act as the first point of contact for visitors and enquiries, providing a professional and friendly welcome at all times. Working closely with the Home Manager, you will maintain administrative systems including enquiry records, resident agreements, staff contracts, payroll processes and training databases. You will oversee the Receptionist team, support recruitment administration and help ensure the home runs efficiently on a day to day basis. Your role will be key in maintaining accurate records, supporting compliance and contributing to the overall smooth running of the service. What We Are Looking For Strong administrative experience with the ability to manage office systems and databases Excellent communication and interpersonal skills Strong organisational skills with the ability to manage multiple priorities Previous line management experience is desirable but not essential A proactive and adaptable approach with the ability to work independently and as part of a team About Us Henderson House is part of Belsize Healthcare, a division of Care Concern Group, a family owned, market leading care provider with over 130 homes across the United Kingdom. We are committed to delivering outstanding care in specialist settings and creating supportive workplaces where our teams can grow and flourish. Our five core values Trust, Respect, Passion, Kindness and Inclusivity define everything we do. If you share these values and want to work in a home where your contribution is valued, we would love to hear from you.
Customer Relations Manager Sales & Marketing - South England Contract: Full Time Salary: £36,000 per annum £6,500 OTE Per Annum Shift type: Days Contracted hours: 40 Customer Relations Manager Yarnley House Care Home Ringwood, Hampshire (New Forest) 40 hours per week £36,000 per annum £6,500 OTE Make first impressions count. Guide families with confidence, warmth, and purpose. At Yarnley House Care Home, every conversation matters. For families seeking care for a loved one, this can be one of the most emotional and important decisions they will ever make. That's where you come in. We're looking for a high-energy, relationship-driven Customer Relations Manager to be the welcoming face of our beautiful, newly opened luxury care home in the heart of the New Forest. This is a role where empathy meets commercial awareness supporting families with clarity and reassurance, while helping Yarnley House achieve its occupancy and growth ambitions. About Yarnley House Opened in September 2024, Yarnley House Care Home is a purpose-built, 72-bed luxury service offering Residential, Dementia, Nursing and Respite care. Designed with residents at the centre, the home features en-suite wet rooms throughout, landscaped gardens, cinema room, hair salon, private dining, and multiple lounges and activity spaces. Despite being early in its journey, Yarnley House has already achieved exceptional recognition, including: 9.7/10 on carehome Top 10 Care Home for Best in Wellbeing Top 100 Care Home nationally (Lottie Awards) Operating at the premium end of the market with a strong focus on self-funders, this is an exciting opportunity to be part of a growing, high-quality service with big ambitions. The Role As Customer Relations Manager, you'll take ownership of the full enquiry and admissions journey, ensuring every family experiences a professional, supportive and seamless transition into the home. You'll be trusted to build strong local relationships, showcase Yarnley House at its best, and convert enquiries into admissions all while maintaining the compassion and sensitivity this role demands. What you'll be doing Acting as the first point of contact for families, offering guidance with warmth, empathy and professionalism. Managing and progressing enquiries from initial contact through to admission. Delivering engaging, personalised tours that reflect each family's needs and priorities. Building strong relationships with local stakeholders, professionals and community networks. Working closely with the Home Manager and care teams to coordinate assessments, contracts and admissions. Maintaining accurate records through CRM systems and reporting on enquiry performance. Supporting local marketing activity, events and community engagement. Ensuring every visitor experience reflects the quality, values and standards of Yarnley House. What we're looking for A confident, personable communicator who builds trust quickly. Proven experience in sales, customer service, hospitality or relationship-based roles. Target-driven, organised and comfortable managing a varied workload. Commercially aware, with a genuine desire to support families. IT-literate, confident using CRM systems and reporting tools. Knowledge of the local area is advantageous. Care sector experience is welcome but not essential attitude and energy matter most. Why join us? This role is about more than sales. It's about supporting families at a pivotal moment, helping them feel confident in their decision, and being part of a home that genuinely cares. In return, we offer: £36,000 per annum £6,500 OTE Full training and ongoing development A supportive, values-led leadership team The opportunity to make a real impact in a growing, high-quality home About Care Concern Group Yarnley House is part of Care Concern Group, a family-owned provider with over 130 care homes across the UK. Our five core values guide everything we do: Trust Respect Passion Kindness Inclusivity If these values resonate with you, you'll feel right at home here. Ready to make a difference from the very first conversation? Apply today to become our Customer Relations Manager at Yarnley House Care Home.
Mar 03, 2026
Seasonal
Customer Relations Manager Sales & Marketing - South England Contract: Full Time Salary: £36,000 per annum £6,500 OTE Per Annum Shift type: Days Contracted hours: 40 Customer Relations Manager Yarnley House Care Home Ringwood, Hampshire (New Forest) 40 hours per week £36,000 per annum £6,500 OTE Make first impressions count. Guide families with confidence, warmth, and purpose. At Yarnley House Care Home, every conversation matters. For families seeking care for a loved one, this can be one of the most emotional and important decisions they will ever make. That's where you come in. We're looking for a high-energy, relationship-driven Customer Relations Manager to be the welcoming face of our beautiful, newly opened luxury care home in the heart of the New Forest. This is a role where empathy meets commercial awareness supporting families with clarity and reassurance, while helping Yarnley House achieve its occupancy and growth ambitions. About Yarnley House Opened in September 2024, Yarnley House Care Home is a purpose-built, 72-bed luxury service offering Residential, Dementia, Nursing and Respite care. Designed with residents at the centre, the home features en-suite wet rooms throughout, landscaped gardens, cinema room, hair salon, private dining, and multiple lounges and activity spaces. Despite being early in its journey, Yarnley House has already achieved exceptional recognition, including: 9.7/10 on carehome Top 10 Care Home for Best in Wellbeing Top 100 Care Home nationally (Lottie Awards) Operating at the premium end of the market with a strong focus on self-funders, this is an exciting opportunity to be part of a growing, high-quality service with big ambitions. The Role As Customer Relations Manager, you'll take ownership of the full enquiry and admissions journey, ensuring every family experiences a professional, supportive and seamless transition into the home. You'll be trusted to build strong local relationships, showcase Yarnley House at its best, and convert enquiries into admissions all while maintaining the compassion and sensitivity this role demands. What you'll be doing Acting as the first point of contact for families, offering guidance with warmth, empathy and professionalism. Managing and progressing enquiries from initial contact through to admission. Delivering engaging, personalised tours that reflect each family's needs and priorities. Building strong relationships with local stakeholders, professionals and community networks. Working closely with the Home Manager and care teams to coordinate assessments, contracts and admissions. Maintaining accurate records through CRM systems and reporting on enquiry performance. Supporting local marketing activity, events and community engagement. Ensuring every visitor experience reflects the quality, values and standards of Yarnley House. What we're looking for A confident, personable communicator who builds trust quickly. Proven experience in sales, customer service, hospitality or relationship-based roles. Target-driven, organised and comfortable managing a varied workload. Commercially aware, with a genuine desire to support families. IT-literate, confident using CRM systems and reporting tools. Knowledge of the local area is advantageous. Care sector experience is welcome but not essential attitude and energy matter most. Why join us? This role is about more than sales. It's about supporting families at a pivotal moment, helping them feel confident in their decision, and being part of a home that genuinely cares. In return, we offer: £36,000 per annum £6,500 OTE Full training and ongoing development A supportive, values-led leadership team The opportunity to make a real impact in a growing, high-quality home About Care Concern Group Yarnley House is part of Care Concern Group, a family-owned provider with over 130 care homes across the UK. Our five core values guide everything we do: Trust Respect Passion Kindness Inclusivity If these values resonate with you, you'll feel right at home here. Ready to make a difference from the very first conversation? Apply today to become our Customer Relations Manager at Yarnley House Care Home.
