IAG

Overview Looking for a challenge in one of the world s leading airline Groups and a dual FTSE 100 and IBEX 35 listed company? The Group combines airlines in Ireland, the UK and Spain with key non-airline businesses, enabling them to enhance their presence in the aviation market. Purpose of the role Develop Group strategy and corporate development opportunities with a focus on managing IAG Brand portfolio and Customer strategy. Ensure that all IAG brands are strategically positioned across customer demand spaces and promote that customers are at the forefront of the company decisions. Identify industry trends in the Customer area, anticipate how IAG and its Operating Companies would benefit, influencing our value proposition and future strategy. Accountabilities Work with the Head of Group Strategy to develop, implement and oversee the execution and performance of the OpCos on the following areas: Brand portfolio Customer strategy Some of the main responsibilities of the role includes: Developing overarching brand positioning and customer strategies across the IAG portfolio Partnering with OpCos to develop and support customer centric activities including the development of aligned customer metrics through a consolidated customer dashboard Manage the NPS process across all the OpCos including the preparation of detailed recurrent reporting materials to enable comparability between OpCos Track, analyse and develop a comprehensive IAG view of competitor/customer/brand dynamics (including relevance, perceptions, satisfaction and share of wallet) and evolving customer trends/patterns Supporting the Group business planning process Other ad hoc analyses and projects Structure, organize and lead the IAG Customer Board: Drive the agenda for the Customer Board, support the preparation of the Board materials and lead some of its discussions and presentations Promote sharing of best practices among OpCos and coordination regarding common areas/ projects Identify areas of improvement and support OpCos in its implementation Prepare briefings and formal documentation to inform Senior Stakeholders Manage and lead small project teams Deputise for the Head of Group Strategy when required Complete other tasks as required Required Skills, qualifications & experience Degree or equivalent and/ or proven track record of relevant work experience Preferable experience in a reputable advisory firm OR at mid/senior level in an airline customer/strategy function Comprehensive understanding of brand/customer/marketing functions within airline context as well as commercial aviation economics Strong interpersonal and persuasion skills, with high levels of maturity Excellent English written and spoken Spanish language skills helpful Able to cope under pressure and tight deadlines Experience of presenting to executive leadership Ability to handle multiple workstreams and to prioritise appropriately and dynamically Excellent analytical and problem-solving abilities High level of integrity Willingness to travel Ability to work in a multi-functional team in cooperation with others

About Us We are part of International Airlines Group (IAG), one of the world s leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Media Ops Lead is responsible for driving campaign delivery and operational excellence across OpCos by defining robust governance frameworks and ensuring strict SLA compliance. This role orchestrates seamless execution through high-level collaboration across Ops, Tech, Data, and Sales teams to resolve escalations and maintain service reliability. Ultimately, the position focuses on driving process efficiency, monitoring KPIs, and building the capabilities of local teams to institutionalize continuous improvement across all markets. Your responsibilities - Define and maintain operational frameworks, SLAs, and governance mechanisms to ensure delivery quality across all markets - Manage operations, resource planning, and escalation management to maintain consistency and reliability - Lead collaboration across Ops, Tech & Data, and Sales teams to drive seamless execution and problem resolution - Develop and monitor KPIs to measure delivery accuracy, turnaround time, and client satisfaction - Drive process-improvement initiatives to enhance campaign efficiency and reduce operational costs - Facilitate post-campaign reviews and best-practice sharing to institutionalize continuous improvement - Build the capabilities of OpCo operations teams through coaching, training, and standardized tools Your skills, experience and qualifications - 7+ years of experience in media operations, campaign management, or service delivery within high-growth, multi-market organizations - Demonstrated success in leading teams through process optimization, workflow automation, and delivery standardization - Strong understanding of SLA design, QA protocols, and incident management frameworks, with the ability to balance speed, efficiency, and quality - Excellent problem-solving and analytical skills, using data to identify bottlenecks and drive operational improvements - Experience managing multiple stakeholders across technical, commercial, and delivery functions - Collaborative and structured leader who builds systems of accountability and operational rigor - Strong communication and organizational skills with the ability to translate complexity into clear, actionable plans What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

In IAG Transform we combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive. As a valued member of the International Airlines Group, you are part of one of the world s leading airline consortia, flying to over 270 destinations and serving more than 100 million passengers annually. Our plug and play platform offers scalable, superior procurement, innovation and IT business services tailored for our affiliated airlines. As we navigate these complexities, our commitment to innovation ensures that we stay ahead of the curve. This enables us to provide unparalleled solutions to our partners and continually improve our services. Purpose of the role: The primary purpose of this role is to support the IAG Transform Fuel Operations team and IAG Operating Companies (Op Co s). The role is pivotal to deliver robust operational performance and reporting Responsibilities : Support with gathering SAF documentation Reporting Forecasting Ensure comprehensive quality assurance and data accuracy Maintain proactive communication with all internal/ external stakeholders Contribute towards strategic development & implementation of initiatives, managed by the Fuel Operations team. Key Relationships/ Interfacing External: - Fuel suppliers Strategic Software Partners Auditors Internal: - Procurement Finance Sustainability Operating Companies Auditors Required Skills, Qualifications & Experience: - Stakeholder management skills across a global operation and at multiple levels, with the ability to engage and influence stakeholders - Ability to operate effectively in an environment with tight deadlines and finite resources - Capable of working autonomously and able to manage own workload - Strong business and financial acumen with excellent problem solving and data analytical skills - Ability to capture data, analyse and present findings Interpersonal and communication skills - Commitment to process improvements, automation and excellent attention to detail - Language skills: Fluency in English is essential (Verbal, listening and written) - Previous experience/ knowledge of the airline industry is desirable but not essential - Experience in supplier engagement - Proficient user of Microsoft platforms - Willingness to travel ( 20% of the time) and work in a multi-site/location environment