CMR Recruitment Ltd

Our client, a well-established company in the scientific sector, is looking for a proactive and customer-obsessed Customer Service Executive to join their team. This is a fantastic opportunity for a Customer Service Executive who is someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The responsibilities of the Customer Service Executive include but are not limited to: Serve as a primary point of contact for customer enquiries and support. Build strong relationships with clients to ensure satisfaction and loyalty. Resolve customer issues efficiently and professionally, escalating when necessary. Collaborate with internal teams to ensure smooth order processing and service delivery. Continuously seek ways to improve customer experience and streamline processes. Skills, Experience & Key Candidate Attributes of the Customer Service Executive: Previous experience in a customer service role. Excellent written and verbal communication skills. A proactive, problem-solving mindset with attention to detail. Comfortable using Microsoft Office and Zendesk (or similar CRM tools). Calm under pressure and able to manage multiple tasks effectively. So, if you are an efficient and proactive Customer Service Executive and you want to make a real difference to a growing company, then apply now.