Bates Wells
Service Desk Analyst Department: Information Technology Employment Type: Full Time Location: London Description Why Bates Wells? We're an award winning, purpose driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market leading UK firm for charities and purpose driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you'll be able to make a real impact from day one. Come and join the firm with a standout and authentic commitment to a triple bottom line, where we never prioritise profit over people and planet. The role We are looking for a motivated and enthusiastic Service Desk Analyst to join our IT team. You will be the first point of contact for IT support across the firm, assisting colleagues with first line IT requests, account setup, hardware preparation and mobile device management. This role offers excellent opportunities to learn, develop and progress, providing a strong foundation in IT support. You'll need strong customer service skills, good problem solving ability and confidence working in a fast paced environment. A friendly, helpful approach is essential. Key Responsibilities Provide technical support to colleagues across the firm, onsite and remotely Install, configure and maintain hardware and software (laptops, printers, mobile devices) Troubleshoot Windows OS, MS 365, mobile and in house legal applications Support legal document production tools and workflows Manage user accounts and access to applications Maintain IT asset records and documentation Support meeting room technology, including AV and conferencing tools (Teams/Zoom) Assist with network connectivity, VPN access and remote working setups Resolve issues within agreed SLAs and elevate when needed Work with external vendors and IT providers Manage mobile device setup, enrolment and support (MDM, Intune) Manage the joiners movers leavers process, including account creation and hardware allocation Assist with hardware imaging, setup and deployment Participate in on call or out of hours support where required Desirable: Exposure to ITSM tools, basic ITIL knowledge, or certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals. About You 1-2 years of Service Desk experience, ideally in legal or professional services Strong interest in IT and technology Confident, friendly and client focused with strong customer service skills Good problem solving and troubleshooting ability Basic understanding of network infrastructure Proactive, organised and able to manage multiple tasks Strong communication skills Comfortable building relationships across the firm About our IT Team Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams. We work cohesively and interact daily to support the business and their needs. What are we like to work for? Impact Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities and planet. Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and support a just transition to net zero. Championing Inclusion: We foster a diverse and inclusive culture where creativity and innovation thrive. Flexible and Hybrid Working: Our hybrid model supports balance, with at least two office days per week. Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare and a range of wellbeing and personal development benefits. At Bates Wells, equity, diversity and inclusion are part of who we are and how we work. As a B Corp and purpose driven law firm, we're committed to building a workplace that is fair, inclusive and representative of all.
Service Desk Analyst Department: Information Technology Employment Type: Full Time Location: London Description Why Bates Wells? We're an award winning, purpose driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market leading UK firm for charities and purpose driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you'll be able to make a real impact from day one. Come and join the firm with a standout and authentic commitment to a triple bottom line, where we never prioritise profit over people and planet. The role We are looking for a motivated and enthusiastic Service Desk Analyst to join our IT team. You will be the first point of contact for IT support across the firm, assisting colleagues with first line IT requests, account setup, hardware preparation and mobile device management. This role offers excellent opportunities to learn, develop and progress, providing a strong foundation in IT support. You'll need strong customer service skills, good problem solving ability and confidence working in a fast paced environment. A friendly, helpful approach is essential. Key Responsibilities Provide technical support to colleagues across the firm, onsite and remotely Install, configure and maintain hardware and software (laptops, printers, mobile devices) Troubleshoot Windows OS, MS 365, mobile and in house legal applications Support legal document production tools and workflows Manage user accounts and access to applications Maintain IT asset records and documentation Support meeting room technology, including AV and conferencing tools (Teams/Zoom) Assist with network connectivity, VPN access and remote working setups Resolve issues within agreed SLAs and elevate when needed Work with external vendors and IT providers Manage mobile device setup, enrolment and support (MDM, Intune) Manage the joiners movers leavers process, including account creation and hardware allocation Assist with hardware imaging, setup and deployment Participate in on call or out of hours support where required Desirable: Exposure to ITSM tools, basic ITIL knowledge, or certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals. About You 1-2 years of Service Desk experience, ideally in legal or professional services Strong interest in IT and technology Confident, friendly and client focused with strong customer service skills Good problem solving and troubleshooting ability Basic understanding of network infrastructure Proactive, organised and able to manage multiple tasks Strong communication skills Comfortable building relationships across the firm About our IT Team Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams. We work cohesively and interact daily to support the business and their needs. What are we like to work for? Impact Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities and planet. Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and support a just transition to net zero. Championing Inclusion: We foster a diverse and inclusive culture where creativity and innovation thrive. Flexible and Hybrid Working: Our hybrid model supports balance, with at least two office days per week. Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare and a range of wellbeing and personal development benefits. At Bates Wells, equity, diversity and inclusion are part of who we are and how we work. As a B Corp and purpose driven law firm, we're committed to building a workplace that is fair, inclusive and representative of all.
Bates Wells
Legal Practice Assistant (1 Year FTC) Department: Corporate & Commercial Employment Type: Contract / Temp Location: London Description Why Bates Wells? We're an award winning, purpose driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market leading UK firm for charities and purpose-driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you'll be able to make a real impact from day one. Come and join the firm who have a standout and authentic commitment to a triple bottom line, where we'll never prioritise profit over people and planet. The Role We are looking for a proactive, enthusiastic Legal Practice Assistant to join our Corporate and Commercial administration team. The role provides high quality, comprehensive, efficient and effective matter, client and administrative support to a busy practice group, enabling our lawyers to focus on client work and business development. This is an excellent opportunity for someone with secretarial experience in this practice area who is confident building strong working relationships. This is a 1 year fixed term contract, starting in April. Key Responsibilities Working collaboratively as part of the practice support team assisting our lawyers by: Taking ownership and using initiative to ensure that all tasks are completed efficiently and to a high standard, using the tools and resources available. Actively pursuing continuous development and staying updated on policies, processes, workflows, and technology. Seeking clarification when unsure about tasks or responsibilities. Working flexibly by assisting colleagues during absences or peak workloads. Completing and circulating the department's weekly capacity schedule to the team. Collaborating with lawyers and Business Teams, using the Practice Management System (Liberate) for efficient client and matter management, including: Creating client records and opening and closing matters in a timely manner. Completing post inception tasks e.g., drafting and sending engagement letters. Managing finance transactions and requests. Driving the billing process, including drafting, amending, sending and following up on bills.Maintaining data integrity by keeping client and matter records updated. Holding fortnightly matter management meetings with lawyers and completing actions agreed. Drafting communications including emails, letters, and presentations. Direct interaction with clients, including distressed individuals requiring additional support. Supporting ongoing proceedings by managing key dates, filing documents, and coordinating with tribunals or courts. Applying your knowledge and proficiency in the MS Office Suite, iManage and other relevant software, to manage all documents and correspondence accurately, including: Creating and formatting internal, business development and client-facing documents. Transcribing dictation. Creating and editing documents, spreadsheets and PowerPoint presentations. Preparing document bundles for fee earners. Electronic and paper filing, and archiving. General administrative support, including: Providing diary and inbox management as required. Supporting lawyers with travel arrangements, expenses management, etc. Conducting research and other ad hoc duties as required. Specific tasks may change over time, so we'll need you to be adaptable and flexible as we continue to meet our clients' needs. About You Secretarial experience in a Corporate or Commercial team within a UK based law firm is preferred, though not essential. Minimum 60 WPM typing speed preferred. Relevant CILEX or BTEC Administration qualifications (desirable but not essential).Excellent literacy, numeracy and attention to accuracy. Strong IT skills, including Word, Outlook, Excel, PowerPoint, iManage and SharePoint. Friendly, personable and enthusiastic, with the ability to build and nurture relationships. Passionate about client service. Strong organisational skills, resilience and proactivity. Collaborative, adaptable and flexible. Calm and confident communicator at all levels. Good commercial awareness and an active interest in learning. About our Corporate and Commercial team The team specialises in the small to mid cap market, advising across technology, education, life sciences, healthcare, corporate real estate and professional services. We work extensively on corporate advisory and transactional matters, including investments, mergers, acquisitions, shareholders' agreements, joint ventures, group reorganisations and corporate fundraising. Our clients include multinational corporations, financial institutions, private companies of all sizes, partnerships, high net worth individuals, foundations and not for profit organisations, as well as trade associations, quasi public bodies, trusts and other unincorporated entities. What are we like to work for? Impact Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities and planet. Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and support a just transition to net zero. Championing Inclusion: We foster a diverse and inclusive culture where creativity and innovation thrive. Flexible and Hybrid Working: Our hybrid model supports balance, with at least two office days per week. Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare and a range of wellbeing and personal development benefits.
Legal Practice Assistant (1 Year FTC) Department: Corporate & Commercial Employment Type: Contract / Temp Location: London Description Why Bates Wells? We're an award winning, purpose driven City law firm. We were the first UK law firm to become a B Corp and are the highest scoring global law firm in the B Corp community. Globally recognised as the market leading UK firm for charities and purpose-driven organisations, our commercial teams are also using law as a force for good and driving change from the inside out. Our values are key to our success, and you'll be able to make a real impact from day one. Come and join the firm who have a standout and authentic commitment to a triple bottom line, where we'll never prioritise profit over people and planet. The Role We are looking for a proactive, enthusiastic Legal Practice Assistant to join our Corporate and Commercial administration team. The role provides high quality, comprehensive, efficient and effective matter, client and administrative support to a busy practice group, enabling our lawyers to focus on client work and business development. This is an excellent opportunity for someone with secretarial experience in this practice area who is confident building strong working relationships. This is a 1 year fixed term contract, starting in April. Key Responsibilities Working collaboratively as part of the practice support team assisting our lawyers by: Taking ownership and using initiative to ensure that all tasks are completed efficiently and to a high standard, using the tools and resources available. Actively pursuing continuous development and staying updated on policies, processes, workflows, and technology. Seeking clarification when unsure about tasks or responsibilities. Working flexibly by assisting colleagues during absences or peak workloads. Completing and circulating the department's weekly capacity schedule to the team. Collaborating with lawyers and Business Teams, using the Practice Management System (Liberate) for efficient client and matter management, including: Creating client records and opening and closing matters in a timely manner. Completing post inception tasks e.g., drafting and sending engagement letters. Managing finance transactions and requests. Driving the billing process, including drafting, amending, sending and following up on bills.Maintaining data integrity by keeping client and matter records updated. Holding fortnightly matter management meetings with lawyers and completing actions agreed. Drafting communications including emails, letters, and presentations. Direct interaction with clients, including distressed individuals requiring additional support. Supporting ongoing proceedings by managing key dates, filing documents, and coordinating with tribunals or courts. Applying your knowledge and proficiency in the MS Office Suite, iManage and other relevant software, to manage all documents and correspondence accurately, including: Creating and formatting internal, business development and client-facing documents. Transcribing dictation. Creating and editing documents, spreadsheets and PowerPoint presentations. Preparing document bundles for fee earners. Electronic and paper filing, and archiving. General administrative support, including: Providing diary and inbox management as required. Supporting lawyers with travel arrangements, expenses management, etc. Conducting research and other ad hoc duties as required. Specific tasks may change over time, so we'll need you to be adaptable and flexible as we continue to meet our clients' needs. About You Secretarial experience in a Corporate or Commercial team within a UK based law firm is preferred, though not essential. Minimum 60 WPM typing speed preferred. Relevant CILEX or BTEC Administration qualifications (desirable but not essential).Excellent literacy, numeracy and attention to accuracy. Strong IT skills, including Word, Outlook, Excel, PowerPoint, iManage and SharePoint. Friendly, personable and enthusiastic, with the ability to build and nurture relationships. Passionate about client service. Strong organisational skills, resilience and proactivity. Collaborative, adaptable and flexible. Calm and confident communicator at all levels. Good commercial awareness and an active interest in learning. About our Corporate and Commercial team The team specialises in the small to mid cap market, advising across technology, education, life sciences, healthcare, corporate real estate and professional services. We work extensively on corporate advisory and transactional matters, including investments, mergers, acquisitions, shareholders' agreements, joint ventures, group reorganisations and corporate fundraising. Our clients include multinational corporations, financial institutions, private companies of all sizes, partnerships, high net worth individuals, foundations and not for profit organisations, as well as trade associations, quasi public bodies, trusts and other unincorporated entities. What are we like to work for? Impact Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities and planet. Committed to the Climate: Through our Climate & Nature Group, we reduce environmental impact and support a just transition to net zero. Championing Inclusion: We foster a diverse and inclusive culture where creativity and innovation thrive. Flexible and Hybrid Working: Our hybrid model supports balance, with at least two office days per week. Progressive Benefits: We offer sustainable pensions, IVF support, private healthcare and a range of wellbeing and personal development benefits.