Local Government & Social Care Ombudsman

Hybrid working allocated to offices in Coventry or York Location - Based inCoventry and York. Role This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing a range of engagement ac click apply for full job details

About the Role Are you passionate about transparency and accountability? Do you thrive in a fast-paced environment where accuracy matters? We're looking for a detail-oriented Access to Information Assistant to join our team, processing data protection subject access requests and freedom of information requests that help maintain public trust in local government and social care services. What You'll Do Working alongside our Information and Records Officer, you'll play a vital role in upholding individuals' rights to access information. Your responsibilities will include: Processing new requests under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR), General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) Reviewing documents to identify and redact personal data with precision and care Issuing timely responses that quote relevant legal exemptions Managing competing priorities in a challenging environment with tight deadlines What We're Looking For You'll be someone who: Works with exceptional accuracy and meticulous attention to detail Takes a positive and flexible approach to completing tasks to deadline without supervision Can diligently follow processes whilst applying sound judgement Learns new IT systems and software quickly Has excellent written communication skills, with the ability to explain complex legal concepts clearly Relishes working in a demanding environment where every request matters About Us The Local Government and Social Care Ombudsman investigates complaints about councils and adult social care providers in England. We're an independent organisation that helps resolve disputes and drive improvements in public services. Further information about the LGSCO is available on our website: How to Apply Further information including the full job description, person specification and details of how to apply are available at Closing date for applications: 9am Monday 12 January 2026 Our Commitment to Diversity We particularly encourage applications from Black, Asian and other minority ethnic groups who are currently under-represented within our organisation. We're committed to building a diverse team that reflects the communities we serve.

About the role This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing a range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact. What you'll do Working alongside our External Training & Relationship Manager you will work directly with staff at all levels - including senior managers and political representatives - in organisations we oversee. You'll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public. Your responsibilities will include: Leading engagement activities, delivering training and presentations Creating content for multiple channels including social media Using data to target your work effectively Helping to develop and deliver our engagement with the private social care sector You'll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences. What we're looking for You'll be someone who: Has professional experience of engagement and communication techniques across multiple channels Can demonstrate experience of engaging with organisational staff at all levels and political representatives Is skilled at using data to drive your activity and evaluate impact Has a communications, PR or engagement qualification (level 5 or above) or equivalent experience Has a training qualification or relevant experience delivering presentations to professional audiences Understands how local authorities and social care providers operate (desirable) You'll work within our Policy and Communications team, collaborating with colleagues across LGSCO to deliver demonstrable impact and results. What we offer: Hybrid working arrangement - work mostly from home with occasional office attendance (allocated to Coventry or York office) 23 days annual leave plus bank holidays and 3 additional days at Christmas (rising with service) Local Government Pension Scheme Flexi-time working arrangement Supportive, inclusive culture with staff-led network groups Further information about the LGSCO is on the website The Role Further information including the job description, person specification and details of how to apply are available at We particularly encourage applications from Black, Asian and other Minority Ethnic groups who are currently under-represented within our organisation. Selection Process Closing date: 9am Monday 12 January 2026 Interviews via MS Teams: to be advised For questions, please contact:

About the role We are a people-focused organisation committed to delivering outstanding HR services and fostering a positive, inclusive workplace culture. We are seeking a proactive and approachable HR Officer to join our team and our workforce. What you'll do The HR Officer role is an exciting role within the HR team, supporting the delivery of the employee experience at LGSCO. Reporting to the HR Business Partner, you will be responsible for providing a wide range of HR services across the employee lifecycle, ensuring policies and processes are up to date, and acting as a trusted and approachable point of contact for staff and managers. Whilst this is a generalist role, we are looking for the successful candidate to take a lead in the areas of learning, induction and wellbeing. What we're looking for: You will: have significant experience of delivering a full professional HR/Learning service with varying complexity. have Chartered membership of CIPD or equivalent level of knowledge/experience. be confident advising managers on all aspects of people management thrive on advising, problem-solving and supporting people strive to improve processes. have a keen interest in induction, learning and wellbeing Occasional travel to our other offices will be necessary. Further information including the job description, person specification and details of how to apply are available at We particularly encourage applications from Black, Asian and other Minority Ethnic groups who are currently under-represented within our organisation. Selection Process Closing date: 9am Monday 12 January 2026 Interviews: to be advised For questions, please contact: