Decathlon UK Ltd

Select how often (in days) to receive an alert: Part time Sport Advisor (Hiking, Camping and Ski) Location: York, ENG, GB, YO32 9GX Contracted Hours: 16 Sport: Hiking As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond. Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include: Deliver exceptional customer experiences by providing tailored product and service solutions: Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities. Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions. Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases. Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement. Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience. Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions: Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions. Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases. Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand. Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company's guidelines. Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers. Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices. We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You: Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others. Are dedicated to providing exceptional customer service and building positive relationships with every individual. Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere. Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds. Are resourceful, adaptable, and able to think critically to find effective solutions to challenges. Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment. Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others. Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships. In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you're someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity - and brought together by a shared passion for sports - offers a truly enriching experience for everyone. Get to enjoy the following benefits and perks: Healthy discounts on all Decathlon goodies Fun weekly Staff Sports/Activities Pedal your way to work with the Cycle-to-Work Scheme Dive into top-notch training at Decathlon Academy Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending! Thank you for checking the contracted hours above to see if this is a full-time or part-time role! Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

Select how often (in days) to receive an alert: Important reminder: This job requires right to work in the UK. As a Customer Service Assistant, you'll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports! Your key responsibilities will include: Customer Service - Through your own passion for sport, you'll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it's essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that's in-store or online! Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice. Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it's important that you are able to work well within a team environment as well as independently. Other responsibilities include: Proactive Decision Making Interpersonal communication and collaboration within your team and other departments Product and Sport Familiarisation and training Problem-solving Additional information:As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends. The profile we're looking for: Active with a clear passion for sport People-oriented with a high sense of service Problem solver and creative thinker Fluent in English and has excellent written communication Get to enjoy the following benefits and perks: Annual remuneration reviews Healthy employee discount on all Decathlon products Weekly Staff Sports/Activities Cycle-to-Work Scheme Intensive Learning and Development training via Decathlon Academy Thank you for checking the contracted hours above to see if this is a full-time or part-time role! Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR THE NEXT STEP WITHIN YOUR RETAIL CAREER? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU! As a Sport Leader your responsibility will be to make your sport accessible within your community by sharing the benefits of your sport with others. Once you have mastered the in store basics, you will have the freedom to think outside the box, choose what you sell and how, building your business from the ground up. What will you benefit from? Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless! Profit sharing scheme - We're one big international family who exclusively shares the profit we make with our employees. We play sport together and have regular team socials! Quarterly bonus scheme Permanent contracts with fair pay - We don't believe in zero-hour contracts. Cycle to work scheme - 25% discount on a bike of your choice. 30% staff discount on our Decathlon products. Discover more of our company benefits here . Your Responsibilities: Customer Service - Through your own passion for sport, you'll shareyour tips and experiences with users and through our hands-on producttraining you will be able to give the best technical advice for the sportsyou are responsible for. Decathlon has shifted over the last year into anomnichannel business so it's essential that our sales assistants are ableto assist customers in all aspects of retail shopping, whether that's instore or online! Merchandising - Whether full time or part time, every SalesAssistant is encouraged to take responsibility to autonomously managestock levels and pricing and to provide a high level of merchandising sothat each customer can easily find the right product for their sportingpractice. Team Player - You will be part of a shop floor team of like-mindedSales Assistants, practicing sport and celebrating victories together, soit's important that you are able to work well within a team environment aswell as independently. Sound good so far? If so, here's the type of person we're looking for Who Are You? Someone looking to combine a passion for sport with work. A people person who is prepared to go the extra mile. Someone looking for a retail career with a difference Problem solver with excellent communication skills. Able to play as part of the team during the busiest times (weekends andholidays). Additional Information: As a Sports Leader you will be required to work usual retail hours including evenings and weekends. Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

Overview International. Sport enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport. At Decathlon UK and Ireland, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sport products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 45+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation! Program Structure As a Decathlon Graduate Trainee, you'll be at the heart of our dynamic team, bringing energy, enthusiasm, and igniting a love for sports through every customer interaction. You'll really make a difference every step of the way, influencing your team, your customers, and where the future of sport is heading. Get ready for a challenging, super fast paced experience with a steep learning curve-this programme is designed for people who are always looking to grow. From Month 1 to 3: Mastering the foundations Our Culture: You will learn our company values and purpose, followed by a comprehensive introduction to your store. Customer Excellence: Engaging with our community on the shop floor. Operational Standards: Deliveries, stock management, and layout optimisation. At Decathlon, we believe that the greatest leaders are doers and so the mastery of the fundamentals will be integral in your success within the project! From Month 4: Stepping into Management Once you've mastered the shop floor's rhythm, you'll step up as Duty Manager while beginning your introduction to Department Management. Here, your focus expands from your specific department to the entire store ecosystem. As Duty Manager, you are the "Captain of the Shift" Safety & Security: Ensuring a safe environment for every teammate and customer; acting as the first point of call for emergencies. The Customer Pulse: Managing store flow and ensuring our signature "Gilet Behaviour" is consistent from entrance to checkout. Live Decision Making: Making the "game time" calls-shifting resources in real time to keep the store performing at its peak. You will also begin your transition into Department Management by learning: Talent & Culture: How to recruit, onboard, and motivate your own team. Commercial Dynamism: An introduction to P&L management, economic analysis, and sales drivers. From Month 6: Your journey to becoming a Department Manager Your responsibilities include: Commercial Dynamism: Managing your P&L, analysing economic performance, and driving sales growth. Strategic Planning: Crafting long term missions for your department and mapping objectives. Human Capital: Recruiting and developing your teammates into the leaders of tomorrow. Layout Mastery: Optimising your sales floor to create an immersive, high performance shopping experience. The highlights of the programme Comprehensive Training: Receive in depth training on our products, brand philosophy, and customer centric approach. Mentorship: Benefit from guidance and mentorship from experienced professionals who are passionate about sport and retail. Networking Opportunities: Connect with local and international industry experts and fellow sports enthusiasts at workshops, events, and conferences. Career Development: Gain valuable skills and experience that will open doors for future opportunities within our company and beyond. The player we're looking for Have a genuine passion for sports and a desire to share that passion with others. Be able to communicate effectively and build relationships with a diverse group of teammates. Thrive in a dynamic and high paced team environment. Play with a team and have the willingness to learn and adapt. Adapt or have a proactive and can do attitude. Demonstrate leadership skills. Perks waiting for you Play your favourite sport regularly. Up to 28 days holiday with the option to carry over a maximum of five days each year. Healthy employee discount on all Decathlon products. 24/7 mental, physical, and financial wellbeing support through our Employee Assistance Programme. Gym, food, and travel discounts. Intensive training and development opportunities. and many more. Decathlon is committed to inclusion and non discrimination, and thus acts on a daily basis in favor of disability, a multi generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

Decathlon UK Ltd is looking for a Graduate Trainee who is passionate about sports and ready to grow in a fast-paced retail environment. You'll engage with customers and oversee operational standards during your training. This role involves mastering the shop floor, stepping into management, and ultimately becoming a Department Manager. We're seeking dynamic, proactive individuals with leadership potential. Enjoy various perks, including employee discounts and training opportunities, all while contributing to our mission of promoting healthier living through sport.