University of Newcastle
City, Newcastle Upon Tyne
Play a key role in supporting the strategic direction of the design practice at the University. Lead the project design function, helping grow capability and design maturity. Work on a large-scale, complex project with real impact across staff and student experiences. Full time fixed term position based onsite at Callaghan The role We're looking for a Senior Experience Designer to join our Experience Architecture practice in Digital Technology Solutions. In this senior role, you'll lead by example-bringing design thinking to a complex project, guiding the user experience of the University's Enterprise CRM; ensuring the voice of our users is included in all project outcomes. What you'll do: Provide design leadership to a cross-practice project squad, from problem definition to refined solutions. Lead the user research and design process, translating insights into intuitive service and product designs. Partner with Business Analysts, Solution Architects, Product Owners, and Enterprise Architecture to align user experience with technical and business strategy. Facilitate co-design workshops and produce high value artefacts like service blueprints, journey maps, and wireframes. Contribute to the continuous improvement of the Service Experience practice by refining templates, guidelines, and processes. What we're looking for Proven experience in user experience and service design, with a strong research background. Highly developed problem definition and problem solving skills, especially in complex environments. Skilled communicator who can engage stakeholders at all levels and champion the value of design. Experience working in a large, complex organisationor higher education environment. Previous experience working in CRM platforms, especially Microsoft Dynamics, would be highly valued but not essential. This full time position is a fixed term role until January 2027 (possibility of extension) at a HEW 8 Higher Education Level located at Callaghan Campus. About our University The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle's Looking Ahead Strategic Plan outlines the University's commitment to delivering an exceptional student experience and serving our communities. For more information click here - Our Uni. What we offer In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include: The remuneration for this position is from$116596 -$ 136030p.a. +superannuation and is commensurate with skills and experience Flexible working arrangements (in line with the University's Flexible Work Policy) 17% super and salary packaging Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme Discounts in private health insurance, gym memberships, software, travel and more Wellbeing programs Your next steps Please visit here for a guide on how to apply for a role. If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. Your application must include: Your resume A cover letter outlining your motivation to apply for this opportunity A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples. To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. Please upload your Cover Letter and response to the requested Criteria as one PDF document. Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). For specific position enquiries, please contact Lara Summers, Senior Manager, Service Experience via email Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. Having Difficulties? Please reach out to us: Closing date: Tuesday 27th January :59pm AEST We are excited to beLooking Aheadwith you
Play a key role in supporting the strategic direction of the design practice at the University. Lead the project design function, helping grow capability and design maturity. Work on a large-scale, complex project with real impact across staff and student experiences. Full time fixed term position based onsite at Callaghan The role We're looking for a Senior Experience Designer to join our Experience Architecture practice in Digital Technology Solutions. In this senior role, you'll lead by example-bringing design thinking to a complex project, guiding the user experience of the University's Enterprise CRM; ensuring the voice of our users is included in all project outcomes. What you'll do: Provide design leadership to a cross-practice project squad, from problem definition to refined solutions. Lead the user research and design process, translating insights into intuitive service and product designs. Partner with Business Analysts, Solution Architects, Product Owners, and Enterprise Architecture to align user experience with technical and business strategy. Facilitate co-design workshops and produce high value artefacts like service blueprints, journey maps, and wireframes. Contribute to the continuous improvement of the Service Experience practice by refining templates, guidelines, and processes. What we're looking for Proven experience in user experience and service design, with a strong research background. Highly developed problem definition and problem solving skills, especially in complex environments. Skilled communicator who can engage stakeholders at all levels and champion the value of design. Experience working in a large, complex organisationor higher education environment. Previous experience working in CRM platforms, especially Microsoft Dynamics, would be highly valued but not essential. This full time position is a fixed term role until January 2027 (possibility of extension) at a HEW 8 Higher Education Level located at Callaghan Campus. About our University The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle's Looking Ahead Strategic Plan outlines the University's commitment to delivering an exceptional student experience and serving our communities. For more information click here - Our Uni. What we offer In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include: The remuneration for this position is from$116596 -$ 136030p.a. +superannuation and is commensurate with skills and experience Flexible working arrangements (in line with the University's Flexible Work Policy) 17% super and salary packaging Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme Discounts in private health insurance, gym memberships, software, travel and more Wellbeing programs Your next steps Please visit here for a guide on how to apply for a role. If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. Your application must include: Your resume A cover letter outlining your motivation to apply for this opportunity A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples. To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. Please upload your Cover Letter and response to the requested Criteria as one PDF document. Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). For specific position enquiries, please contact Lara Summers, Senior Manager, Service Experience via email Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. Having Difficulties? Please reach out to us: Closing date: Tuesday 27th January :59pm AEST We are excited to beLooking Aheadwith you
University of Newcastle
City, Newcastle Upon Tyne
An optimal position for a practical individual with strong strategic vision and forward-thinking capabilities. A genuinely supportive, "can-do" culture with a sustainable work/life balance Work in a dynamic, innovative environment with a team committed to continuous improvement This is an onsite role based at Callaghan, offering flexible arrangements. Be challenged. Make an impact. Imagine with us. We are seeking a highly skilled, influential, and solutions-focused Enterprise Architecture (EA) Specialist to help drive the University's next phase of transformation. In this role, you will shape the enterprise-wide view of our business capabilities-spanning processes, information, systems, and enabling technologies-and translate that understanding into integrated strategies that deliver measurable outcomes. You will guide the design of business focused, cost-effective, and strategically aligned technology landscapes. By defining architectural standards, assessing technology options, and stewarding stakeholder buy in, you will provide clarity and direction for solving complex architecture challenges across the institution. Responsibilities Develop and maintain Architecture Blueprints aligned to the University's strategic priorities. Plan and manage delivery of the EA roadmap, guided by business needs and digital strategies. Assess emerging and existing digital technologies against the EA framework to maximise value and minimise cost and risk. Own the architecture community of praxis bringing together enterprise, business, experience, service and solution architecture practises. Lead the creation and continuous improvement of tools, structures, and processes for managing application and technology portfolios. Establish and maintain architectural standards and guardrails to support consistent, high-quality decision making. Actively contribute to EA governance, ensuring alignment, transparency, and accountability. Analyse and advise on the financial implications of solution options. Identify and evaluate opportunities to leverage emerging technologies to meet current and future organisational needs. This is a full time, ongoing HEW 8 position, located at our Callaghan Campus (Awabakal and Worimi land). About the University The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle's Looking Ahead Strategic Plan outlines the University's commitment to delivering an exceptional student experience and serving our communities. For more information click here - Our Uni. About the Unit Digital Technology Solutions (DTS) is a leading provider of cutting edge, innovative, and cost effective digital solutions and services to our prestigious university. We strive to enable excellence in education, research & innovation, and support engagement with communities and partners. As a technology integrator, broker, trusted advisor, and innovator, DTS plays a crucial role in helping the university achieve its Looking Ahead Strategy. What we offer In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include: Flexible working arrangements (in line with the University's Flexible Work Policy) 17% super and salary packaging Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme Discounts in private health insurance, gym memberships, software, travel and more Wellbeing programs If you're ready to shape the strategic direction of a large and complex organisation-and influence how technology enables our mission-this is your opportunity to lead, innovate, and make a meaningful impact. Your next steps Please visit here for a guide on how to apply for a role. If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. Your application must include: Your resume A cover letter outlining your motivation to apply for this opportunity A statement addressing the Essential Criteria listed in the job description To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. Please upload your Cover Letter and response to the Essential Criteria as one PDF document. Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. For specific position enquiries, please contact Marthin Du Plooy, Associate Director, Enablement on via email Having difficulties? Please reach out to us: Closing date: 18 January 2026 at 11.59pm AEST We are excited to be Looking Ahead with you!
An optimal position for a practical individual with strong strategic vision and forward-thinking capabilities. A genuinely supportive, "can-do" culture with a sustainable work/life balance Work in a dynamic, innovative environment with a team committed to continuous improvement This is an onsite role based at Callaghan, offering flexible arrangements. Be challenged. Make an impact. Imagine with us. We are seeking a highly skilled, influential, and solutions-focused Enterprise Architecture (EA) Specialist to help drive the University's next phase of transformation. In this role, you will shape the enterprise-wide view of our business capabilities-spanning processes, information, systems, and enabling technologies-and translate that understanding into integrated strategies that deliver measurable outcomes. You will guide the design of business focused, cost-effective, and strategically aligned technology landscapes. By defining architectural standards, assessing technology options, and stewarding stakeholder buy in, you will provide clarity and direction for solving complex architecture challenges across the institution. Responsibilities Develop and maintain Architecture Blueprints aligned to the University's strategic priorities. Plan and manage delivery of the EA roadmap, guided by business needs and digital strategies. Assess emerging and existing digital technologies against the EA framework to maximise value and minimise cost and risk. Own the architecture community of praxis bringing together enterprise, business, experience, service and solution architecture practises. Lead the creation and continuous improvement of tools, structures, and processes for managing application and technology portfolios. Establish and maintain architectural standards and guardrails to support consistent, high-quality decision making. Actively contribute to EA governance, ensuring alignment, transparency, and accountability. Analyse and advise on the financial implications of solution options. Identify and evaluate opportunities to leverage emerging technologies to meet current and future organisational needs. This is a full time, ongoing HEW 8 position, located at our Callaghan Campus (Awabakal and Worimi land). About the University The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle's Looking Ahead Strategic Plan outlines the University's commitment to delivering an exceptional student experience and serving our communities. For more information click here - Our Uni. About the Unit Digital Technology Solutions (DTS) is a leading provider of cutting edge, innovative, and cost effective digital solutions and services to our prestigious university. We strive to enable excellence in education, research & innovation, and support engagement with communities and partners. As a technology integrator, broker, trusted advisor, and innovator, DTS plays a crucial role in helping the university achieve its Looking Ahead Strategy. What we offer In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include: Flexible working arrangements (in line with the University's Flexible Work Policy) 17% super and salary packaging Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme Discounts in private health insurance, gym memberships, software, travel and more Wellbeing programs If you're ready to shape the strategic direction of a large and complex organisation-and influence how technology enables our mission-this is your opportunity to lead, innovate, and make a meaningful impact. Your next steps Please visit here for a guide on how to apply for a role. If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. Your application must include: Your resume A cover letter outlining your motivation to apply for this opportunity A statement addressing the Essential Criteria listed in the job description To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. Please upload your Cover Letter and response to the Essential Criteria as one PDF document. Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. For specific position enquiries, please contact Marthin Du Plooy, Associate Director, Enablement on via email Having difficulties? Please reach out to us: Closing date: 18 January 2026 at 11.59pm AEST We are excited to be Looking Ahead with you!