Pret A Manger
Jun 20, 2025
Full time
Making days (and careers) brighter We're proud to be a global business. Our mission is simple: to make every day a little brighter for our customers, teams, and communities. We believe in being kind, generous, and honest. That's why, at the end of each night, we donate our unsold food to those who need it most. We also support those experiencing homelessness through The Pret Foundation. Pret is a place of opportunity, constantly creating. We're growing fast through franchise partnerships worldwide, giving hardworking, passionate people from around the globe the chance to shine (like you). We work with those who share our four values: Happy Teams, Happy Customers Amazing Standards Every Day Never Standing Still Doing The Right Thing Now, let's talk about you and the job A bit about the role Meticulous, diligent, and confident; we are looking for an experienced Facilities Manager to join our UK Property Team. This role reports to the UK Head of Maintenance, Jason O'Neill, and you will manage maintenance activities across a defined group of shops, ensuring compliance and upkeep. You will proactively seek efficiencies and build strong relationships with Shops, Operations, and other stakeholders. You will assist in managing maintenance expenditure within budgets and procedures. You will lead several in-house Technician team leaders, maintaining overall responsibility to meet SLA's. You will plan, prioritize, and execute planned and reactive maintenance work to standards. You will contribute to developing processes for continuous improvement in FM services. This is a permanent role based at our London Victoria Support Centre, 75B. The magic you'll bring Excellent communication and people skills, with the ability to influence and collaborate at all levels. Strong people management skills, capable of leading a high-performing team. Experience in maintenance within the retail sector, ideally food and beverage. Membership of IWFM and a degree or equivalent in Facilities Management. Technical knowledge of electrical and building services, with understanding of statutory compliance. Experience managing planned and reactive maintenance programs. Excellent verbal and written communication skills, with confidence in handling complex situations. Ability to escalate sensitive issues appropriately. Responsive, concise, and able to work independently and collaboratively in a fast-paced environment. Proven track record managing external multi-trade contractors. The day to day Develop a proactive maintenance service, ensuring timely completion and updating the Head of Maintenance on SLA performance. Work with the FM team to optimize call completions and technician deployment. Inspect contractor and internal work for quality and value. Identify training needs and participate in personal development. Obtain quotations for repairs and alterations following criteria. Implement procedures for equipment recovery and redistribution. Maintain accurate equipment asset information. Oversee minor alterations and shop refurbishments as requested. Develop team leaders and technicians, focusing on performance and safety culture. Contribute to a proactive maintenance approach, informing Ops of SLA issues. Monitor costs against budgets for premises. Ensure timely and accurate entry of order and invoice data by contractors. Pret Behaviours Passion - drive, enthusiasm, pride Clear Communication - listening and clarity Team Working - helpful, respectful Great Execution - high standards, efficiency Open to Change - flexible, eager to learn Business Sense - commercial mindset One Pret - collaborative, business-focused