British Airways

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Data Engineer You'll be part of the Operations Delivery Intelligence (ODI) directorate, working in data delivery teams that build and operate the data pipelines and platforms underpinning data products across the organisation. This team plays a critical role in enabling scalable, secure and high-performing data solutions that support business decision-making and value creation. What you'll do: Design, build, test and deploy secure, scalable data pipelines Operate and maintain data products, ensuring availability, performance and resilience through monitoring, alerting and incident management Write code and automation scripts to manage and optimise data flows Participate in service reviews, health checks and root cause analysis to improve reliability and reduce operational overhead Contribute to data processing documentation and ensure changes are tracked and version controlled Support senior engineers in defining and embedding engineering patterns, coding standards and automated testing practices Actively participate in agile ceremonies, delivery planning and retrospectives Improve developer experience by working with data product teams to streamline integration and resolve platform issues Line manage Data Engineers and support their development Participate in an on-call rota to support data products What you'll bring to British Airways: Strong hands-on data engineering capability in cloud-based environments Deep understanding of data ingestion, processing, testing and monitoring practices Experience supporting production data systems and resolving operational issues Confidence writing maintainable, well-tested code and automation Strong delivery and accountability mindset Ability to work collaboratively within agile teams Clear communication skills and openness to feedback Proactive approach to problem solving and continuous improvement Your experience: Extensive experience in a technical or engineering role within a cloud data engineering environment. Extensive experience using some of all of BA core coding languages and technology stack. Deep understanding data processing, testing, and monitoring practices and frameworks. Knowledge of supporting production data systems and resolving operational issues. Experienced in CI/CD processes and agile development workflows. Sound working knowledge of information security principles and access control within platform environments. Degree or equivalent training in Computer Science, Engineering, or a related discipline is desirable What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit. The role Product Analyst As a Product Analyst within Operations Decision Support, you'll play a key role in driving product success by using data, user insight and technical understanding to shape product decisions and measure impact. This is a hands-on role embedded within the product team. You'll work closely with Product Managers, engineers, UX and system integrators, owning discovery, backlog shaping and continuous optimisation to ensure digital tools and systems deliver measurable business value. What you'll do Apply product discovery and delivery techniques such as workshops, rapid prototyping and iterative feedback to understand user and business needs Lead discovery using technical feasibility analysis and proof-of-concept work, engaging architects and data specialists early to shape scalable solutions Independently develop clear user stories and acceptance criteria aligned to product goals and outcomes Translate technical architecture, API contracts and data flows into clear delivery requirements Collaborate closely with Product Managers, engineering leads, UX and system integrators to deliver end-to-end solutions Coordinate end-to-end testing of product features across integrated systems Analyse product performance, user behaviour and market trends to inform prioritisation and improvement Build strong relationships with stakeholders to support testing, validation and feedback loops Monitor and support product enhancements and fixes, ensuring alignment with design direction and architecture standards Oversee technical scalability and integration readiness for product releases Apply agile and waterfall methodologies as appropriate across the product lifecycle Support backlog refinement, release planning and continuous improvement of product processes Ensure robust documentation and knowledge transfer for ongoing support and future development Define and track product KPIs, delivering insights that drive decisions and measurable impact Independently create clear product decks communicating product overview, roadmap and delivery set-up What you'll bring to British Airways Strong hands-on experience working within digital product teams Confidence engaging with technical detail, including APIs, data flows and system integrations Ability to work closely with engineers and lead technical backlog refinement Strong analytical mindset with comfort working with data and data technologies Clear, structured communicator able to translate complexity into actionable insight Proactive, independent approach with strong ownership and accountability Collaborative mindset and resilience in fast-moving delivery environments Your experience Experience defining technical requirements for digital products in a technical department / company (Essential) 2-4 years of top-tier consulting or product in MANGO (required) Numeric Degree in Computer Science, Engineering, Mathematics, Sciences or equivalent (Required) Knowledge of Operations departments (Desirable) Knowledge of Data products; Data cloud solutions AWS, snowflake, or critical systems (Desirable) Demonstrated success in agile product engineering delivery(Desirable) Project Management accreditation (Desirable) Experience with performance monitoring and observability tools (e.g., Datadog) What we offer We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Insight Analyst You'll be part of the Operations Delivery Intelligence (ODI) directorate, delivering complex, actionable insight that improves business performance. This team plays a vital role in helping decision-makers access the right information at the right time, enabling better decisions through high-quality analytics, insight and data visualisation. What you'll do: Improve decision-makers' access to information by automating relevant metrics and creating intuitive data visualisations Structure complex, ill-defined business problems and shape analysis to deliver insight that improves performance Scope and document business needs and frame insight solutions aligned to business goals Own the design, lifecycle and adoption of insight products for a business area Lead interpretation and narrative framing of complex analytical outputs into decision-ready insight Champion enterprise insight standards and share usability learning with the Community of Practice Acquire, process and analyse large and complex datasets to generate high-quality insights Conduct in-depth investigations into performance issues and business opportunities Translate insight into clear, actionable recommendations Provide regular performance updates to senior audiences Design and build intuitive dashboards and automated insight solutions Guide stakeholders on how insight and visualisations can improve business outcomes Work within cross-functional business and Digital teams Manage, improve and decommission insight products to ensure ongoing value Monitor industry trends that enhance decision-makers' access to information Ensure adherence to frameworks, ethical standards and best practice Provide ad-hoc cover for colleagues as required What you'll bring to British Airways: Strong analytical mindset with the ability to structure ambiguous business problems Experience delivering insight that influences senior decision-making Ability to clearly communicate complex issues to a range of audiences Confidence challenging constructively and sharing well-reasoned viewpoints Strong stakeholder relationship-building capability Experience coaching others on projects and ways of working Collaborative, consultative and resilient working style Ethical and responsible approach to insight and analytics Continuous improvement mindset with a focus on value delivery Your experience: Numerate degree or equivalent OR Experience of applying data insight to business problem What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Principal Data Engineer You'll be part of the Operations Delivery Intelligence (ODI) directorate, acting as a technical leader for data engineering across the organisation. This area plays a critical role in enabling secure, scalable and high-performing data platforms that underpin data products and decision-making across British Airways. What you'll do: Act as a technical leader for data engineering best practice across delivery teams Lead the design, build, test and deployment of secure and scalable data pipelines Maintain and operate data products, ensuring availability, performance and resilience through monitoring and incident management Provide assurance on code quality and automation used to manage data flows Lead service reviews, health checks and root cause analysis to improve reliability and reduce operational overhead Set and embed standards for data processing documentation and version control Support and coach engineers on engineering patterns, coding standards and automated testing Lead agile ceremonies, delivery planning and retrospectives to support continuous improvement Define and improve developer experience by working with data product teams to resolve data processing issues Line manage Senior Data Engineers and support their development Participate in an on-call rota to support live data products What you'll bring to British Airways: Strong hands-on technical leadership in data engineering Deep understanding of cloud-based data ingestion, processing and storage techniques Expert knowledge of data processing, testing and monitoring practices Strong understanding of enterprise data management, optimisation and security at scale Confidence influencing technical direction and engineering standards Strong stakeholder engagement skills across business and technical teams Ability to break down complex problems and work effectively in ambiguous environments Delivery-focused, accountable and pragmatic mindset Collaborative approach with a focus on capability building and knowledge sharing Your experience: Excellent SQL development experience. Highly experienced in data ingestion, processing and storage techniques on cloud native tooling. Experience cloud data management i.e. Snowflake, AWS, DBT, or similar Paas and SaaS offerings. Experience of enterprise data management and security at scale. Knowledge of data modelling and optimisation. Expert in data processing, testing, and monitoring practices and frameworks. Experience supporting production data systems and resolving operational issues in CI/CD processes and agile development workflows. Expert in information security principles and access control within data environments. Degree or equivalent training in Computer Science, Engineering, or a related discipline is desirable. What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Principal Insight Analyst You'll be part of the Operations Delivery Intelligence (ODI) directorate, leading the delivery of actionable insight that enables better decision-making and improves business performance across your assigned area. This team plays a critical role in translating complex data into clear, decision-ready insight that drives measurable outcomes for the airline. What you'll do: Lead and manage insight analyst teams to deliver insight projects from scoping through to delivery Structure complex, ill-defined business problems and frame insight solutions aligned to business goals Provide senior oversight of the design, lifecycle and adoption of insight and data visualisation products Set direction for best practice in insight interpretation, narrative development and decision-ready output Work with Communities of Practice to evolve enterprise insight and usability principles Ensure the quality and timely delivery of actionable insight for an area of the business Acquire, process and analyse large and complex data sets to generate high-quality insights Conduct in-depth investigations into performance issues and business opportunities Translate analytical findings into clear, actionable recommendations Provide regular performance and insight updates to senior audiences Design and build intuitive data visualisations that deliver automated, actionable insight Advise stakeholders on how insights and visualisations can improve business outcomes Oversee the improvement and decommissioning of existing insight products Monitor industry trends in insight, analytics and decision-support technologies Ensure adherence to published frameworks, best practice and ethical standards What you'll bring to British Airways: Strong analytical mindset with the ability to structure ambiguous problems Proven experience leading insight delivery and influencing decision-making Ability to communicate complex information clearly to both senior and non-technical audiences Confidence challenging constructively and influencing senior stakeholders Strong stakeholder relationship-building capability Experience coaching, managing and developing others Ethical, responsible and consultative approach to insight delivery Collaborative, resilient and adaptable working style Continuous improvement mindset with a strong focus on business impact Your experience: Numerate degree or equivalent OR Experience of applying data insight to business problems What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Principal Product Data Scientist You'll be part of the Operations Delivery Intelligence (ODI) directorate, working within integrated operations product squads to build and embed industrialised decision-support software products. This area plays a critical role in improving operational outcomes by applying advanced machine learning and optimisation techniques to real-world decision-making challenges across the airline. What you'll do: Act as the technical owner of one or more production-grade data science product codebases Lead the end-to-end delivery of decision-support software across the full product lifecycle Understand complex operational business problems end to end and identify opportunities for data-driven optimisation Drive modelling and system design decisions, balancing implementation time, system behaviour, technical debt and business value Prototype, build and deliver industrialised machine learning and optimisation models in Python Design and build robust data ingestion, cleaning and processing pipelines Implement orchestration pipelines and CI/CD deployment processes Ensure software quality through logging, error handling and automated testing Harden algorithms against operational and data edge cases Quantify product adoption and value capture Engage with business stakeholders to gather requirements and feedback Contribute to feature prioritisation and roadmap discussions Support integration of decision-support products into operational business processes Communicate modelling approaches, trade-offs and results clearly to technical and business audiences Mentor and support junior team members Contribute to agile ways of working, including Git versioning, code reviews and delivery predictability What you'll bring to British Airways: Expert capability in applied machine learning, optimisation and operational research techniques Strong Python expertise with experience delivering production-quality data science software Experience working with cloud platforms and modern ML tooling Strong software engineering discipline including testing, CI/CD and version control Ability to structure complex business and technical problems and propose pragmatic solutions Clear communication skills across technical and non-technical audiences Collaborative working style with a focus on continuous improvement Systems-thinking mindset with attention to detail Curiosity, resilience and adaptability in fast-moving environments Strong commitment to delivering measurable business value Your experience: Master's degree or greater in data science, ML, or operational research, or 6+ years of highly relevant industry experience (required) 4-6 years working on production ML or optimization software products at scale (required) Experience in developing industrialized software, especially data science or machine learning software products (required) Experience in relevant business domains (transportation, airlines, operations, network problems) (preferred) What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Operations Excellence Lead You'll be part of the Operations directorate, working closely with senior operational leaders to diagnose performance, identify improvement opportunities and design and deliver transformation initiatives that drive measurable impact across the airline. This role plays a critical part in improving on-time performance, cost efficiency and operational resilience, supporting Operations leadership with data-led insight, structured problem solving and end-to-end delivery of change. What you'll do: Identify, design and lead transformation initiatives across Operations from ideation through to implementation and adoption Work closely with Directors and their leadership teams to diagnose performance and identify improvement opportunities Own initiatives end-to-end, including strategy, delivery, stakeholder engagement and adoption Lead and manage teams of data and business analysts to deliver diagnostics and actionable insights Structure ill-defined problems into clear issues and hypotheses, defining appropriate analytical approaches Lead process redesign efforts and workshops with senior operational leadership Develop and deliver clear communications and materials to support leadership decision-making and front-line adoption Establish effective processes to manage and track initiative delivery and performance Work closely with analytics and data science teams to ensure a data-led approach to optimisation Act as a trusted sounding board to operational leaders, supporting both tactical and strategic discussions Provide PMO support across individual initiatives and wider transformation activity Be flexible to support ad-hoc work and provide cover across teams as required What you'll bring to British Airways: Strong delivery and outcome-focused mindset Ability to translate ambiguity and "gut feel" into structured questions and testable hypotheses Exceptional stakeholder management and relationship-building skills across all organisational levels Confidence influencing senior leaders and driving behavioural change Strong analytical capability with experience leading teams applying advanced analytics, data science or operational research techniques Excellent verbal and written communication skills, including comfort presenting to senior audiences with differing views Collaborative approach, with the ability to listen objectively, encourage challenge and consider alternatives Proactive, resilient and adaptable working style Your experience: MBA from top management school or equivalent (e.g. PHD or similar) 2+ years of experience in top mgmt. consulting companies (e.g. BCG, McKinsey, Bain) and senior associate/consultant or manager level Proven experience of getting things done, prioritising & delivering projects Deep knowledge of airline operations or similar industries Experience leading teams of analysts What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Engineering Excellence Lead You'll be part of the Operations directorate, working across the engineering function to identify improvement opportunities, strengthen performance and embed consistent standards and ways of working. This role plays a key part in driving operational excellence, resilience and continuous improvement across Engineering. What you'll do: Identify opportunities to improve engineering performance, efficiency and reliability Lead and deliver engineering excellence and continuous improvement initiatives Work closely with engineering leadership and operational teams to assess performance and define improvement plans Embed standardised processes, best practice and repeatable ways of working Use data and insight to diagnose issues, measure performance and track improvement Lead cross-functional initiatives to address systemic challenges and remove inefficiencies Support the development and embedding of capability, tools and methods across engineering teams Engage stakeholders at all levels, influencing change and driving adoption Monitor delivery of initiatives and ensure benefits are realised and sustained Support a culture of continuous improvement, safety and quality What you'll bring to British Airways: Strong delivery and outcome-focused mindset Experience driving continuous improvement or excellence initiatives in a complex operational or engineering environment Ability to structure problems, analyse data and translate insight into action Strong stakeholder management skills with the ability to influence at all levels Clear and confident communication skills Collaborative working style with resilience under pressure Proactive, pragmatic and adaptable approach Strong attention to detail with a focus on quality and consistency Your experience: MBA from top management school or equivalent (e.g. PHD or similar) 2+ years of experience in top mgmt. consulting companies (e.g. BCG, McKinsey, Bain) and senior associate/consultant or manager level Proven experience of getting things done, prioritising & delivering projects Deep knowledge of airline operations or similar industries Experience leading teams of analysts What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Product Data Scientist You'll be part of the Operations Delivery Intelligence (ODI) directorate, working within integrated operations product squads that build data-driven decision-support software. This area plays a critical role in improving operational performance by embedding advanced analytics, machine learning and optimisation into day-to-day operational decision-making across the airline. What you'll do: Develop and embed industrialised decision-support software using machine learning and optimisation techniques Act as the technical owner of one or more modules within a production-grade data science product Understand operational business problems end-to-end and identify opportunities to optimise decisions using decision-support tooling Conduct analysis and visualisation to identify valuable opportunities and assess trade-offs between design and feature options Drive modelling and technical approach decisions, balancing implementation speed, runtime performance, technical debt and business value Rapidly prototype advanced machine learning and optimisation models in Python Deliver production-grade machine learning and optimisation modules using software engineering best practice Build robust data ingestion, cleaning and processing pipelines Contribute to software orchestration and cloud-based CI/CD deployment Drive system design decisions alongside software architects Ensure robustness through logging, error handling and automated testing Harden algorithms against operational and data edge cases Quantify adoption and value capture of decision-support products Engage with business stakeholders to gather requirements and feedback Contribute to feature prioritisation and roadmap discussions Support integration of products into operational business processes Communicate modelling approaches, trade-offs and results clearly to stakeholders Mentor junior team members Contribute to agile ways of working including Git version control, code reviews and delivery predictability What you'll bring to British Airways: Experience solving real-world problems using applied machine learning, optimisation and operational research techniques Strong Python capability and experience with data science and optimisation libraries Experience delivering production-quality data science software Familiarity with cloud platforms, CI/CD pipelines and modern orchestration tooling Strong software engineering discipline including testing, logging and version control Ability to structure complex business and technical problems and propose pragmatic solutions Confidence communicating advanced technical concepts to both technical and non-technical audiences Systems-thinking mindset with attention to detail Curious, proactive and resilient approach Collaborative working style with a strong focus on continuous improvement Commitment to delivering measurable business value Your experience: Master's degree or greater in data science, ML, or operational research, or 4+ years of highly relevant industry experience (required) 2+ years working on production ML or optimization software products at scale (required) Experience in developing industrialized software, especially data science or machine learning software products (required) Experience in relevant business domains (transportation, airlines, operations, network problems) (preferred) What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Cyber Delivery Assurance Analyst You'll be part of BA Digital, supporting the Cyber Delivery Assurance function to embed security by design across product delivery. This area plays a vital role in ensuring cyber security policies and standards are consistently applied across all releases and ongoing maintenance, helping to protect the airline and its customers. What you'll do: Collate and analyse data to support cyber delivery assurance assessments Assess whether product delivery and ongoing assurance activities meet BA's risk appetite Analyse evidence and responses to determine whether cyber security requirements have been met Identify areas of risk or improvement across product delivery Create dashboards and reporting to support decision making, communication and prioritisation Work closely with stakeholders, including third-party suppliers and delivery partners Assist product teams by interpreting and embedding cyber security policies, standards and guidelines Advise stakeholders on cyber risk management and reduction Support cyber awareness programmes and promote a security-by-design culture What you'll bring to British Airways: Strong analytical skills with attention to detail Ability to produce and manage high-quality documentation Confidence presenting data and insight to support decision making Clear and effective communication and interpersonal skills Pragmatic, outcome-focused approach Ability to work under pressure in a changing environment Inquisitive and curious mindset, keen to learn and understand new concepts Collaborative working style with the ability to influence and gain buy-in Your experience: Experience working in analytical, assurance, risk or cyber-related roles Demonstrable examples of initiative and structured analytical thinking Exposure to cyber security frameworks or standards such as ISO27001, NIST, PCI DSS, GDPR or NIS Understanding of agile ways of working is desirable Some cyber security experience in areas such as cloud, network, application, infrastructure, security by design or security architecture Experience working in regulated environments is beneficial What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Cyber Delivery Assurance Principal You'll be part of the Cyber Delivery Assurance function within BA Digital, working closely with Digital Delivery leadership, Cyber teams and the IAG Cyber Security Office. This role plays a critical part in ensuring cyber security is embedded into product delivery across multiple domains, supporting safe, secure and resilient delivery aligned to BA's risk appetite. What you'll do: Provide assurance that product delivery and maintenance across assigned domains meet BA's cyber risk appetite and security requirements Lead a team of cyber delivery assurance leads, providing oversight, cyber requirements, advice and guidance to Digital Delivery teams Forecast and manage cyber resourcing across multiple domains, ensuring appropriate resourcing, cost alignment and consistency Work with business and delivery leadership to understand business objectives and embed cyber security into design and delivery Communicate effectively with, influence and advise senior stakeholders to promote understanding of cyber assurance Provide authoritative advice on the application and operation of cyber security controls, including regulatory and legislative requirements Undertake threat and risk assessments across varied technology stacks and identify appropriate mitigating controls Provide cyber leadership across assigned domains, driving forward solutions aligned with BA cyber strategy and assurance objectives Support embedding security by design and active risk management across all products within scope What you'll bring to British Airways: Demonstrated senior leadership capability with the ability to motivate, guide and develop high-performing teams Strong stakeholder management skills with the ability to influence and persuade at senior levels Ability to balance strategic intent with practical, pragmatic delivery Strong understanding of cyber security controls and risk management Confidence leading change and driving improvement in complex environments Ability to prioritise effectively and guide teams towards strategic business objectives Strong communication skills with a collaborative and outcome-focused approach Resilience and ability to thrive under pressure in fast-changing environments Your experience: Experience working at a broad range of seniority levels and leading high-performing teams Broad technical cyber security experience supported by relevant qualifications or certifications Strong knowledge of cyber frameworks, regulatory and legislative requirements Experience working in agile delivery environments Demonstrable experience in at least one cybersecurity domain such as cloud security, network security, digital security, infrastructure security, security architecture or security by design Experience working in regulated environments requiring interpretation and application of cyber requirements What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Tribe Lead - CRM Platform Transformation (FTC 9 Months) At British Airways, we're redefining how we connect with our customers and colleagues. As we continue our CRM platform transformation, we're looking for an experienced and visionary Tribe Business Lead - CRM Platform to lead one of our most critical customer-facing capabilities into its next chapter! Building on our established Salesforce foundations, this role will shape a modern, intelligent CRM ecosystem across Customer Care and the wider business. You'll play a pivotal role in improving the agent experience, simplifying servicing journeys, and unlocking value through digital innovation - including the responsible use of emerging technologies such as agentic AI. Working at the centre of Commercial, Technology, Data and Customer teams, you'll bring clarity, direction and energy to a complex transformation that directly impacts our customers, colleagues and commercial outcomes. As Tribe Business Lead, you will define and drive the vision, strategy and outcomes for the CRM Platform tribe. You'll be accountable for the end-to-end customer and colleague journey supported by CRM, setting clear objectives and leading performance through data-driven decision making. You'll work closely with senior stakeholders across Commercial, Product, Technology and Customer Care to ensure the Agent UI and CRM roadmap aligns with British Airways' wider business strategy, delivers tangible value, and supports a scalable, future-ready operating model. Leading a multi-disciplinary tribe, inspiring teams to work collaboratively, think customer-first, and deliver at pace in an agile environment. What You'll Do Own and deliver the CRM Platform product strategy, ensuring clear objectives, measurable outcomes and real business impact. Define and maintain a coherent product vision and roadmap, aligned to broader commercial and customer strategies. Act as accountable owner for the tribe backlog, prioritising epics and features that deliver customer value, improve colleague experience and drive simplification. Lead and inspire Product Owners, business and technology specialists, fostering a strong product mindset across the tribe. Champion agile and iterative ways of working, encouraging experimentation, learning and continuous improvement. Work closely with Customer Care, Digital Delivery, Data and Technology teams to design scalable, modular CRM solutions. Manage complex dependencies and balance competing priorities across squads and other customer journey tribes. Build strong, trusted relationships with senior stakeholders and third-party partners. Provide regular performance updates, sprint outcomes and strategic insights to leadership forums. What You'll Bring This role calls for strong CRM and Salesforce product expertise, underpinned by experience delivering large-scale implementations in complex organisations. A proven track record of leading teams and owning both commercial and customer outcomes is essential, ideally gained within an airline, travel or digital retailing environment. The successful candidate will bring a deep understanding of agile product delivery and the full digital product lifecycle, alongside strong commercial acumen and the ability to translate customer and operational needs into clear, actionable product strategy. Experience across eCommerce, B2C digital marketing, and offer and order management will be highly valued, as will the confidence to engage and influence senior stakeholders. A collaborative, resilient leadership style is key-someone who remains decisive and positive in ambiguity-supported by strong analytical thinking, clear communication and the ability to inspire and lead people effectively. What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.