Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an Maintainace Manager at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. Join us and enjoy the following benefits: Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services Employee Assistance and Welfare Program Health Plan Life Insurance Wagestream Cashback and discounts on the leading high street retailers Employee of the Month and Employee of the Year celebrations Recommend a friend scheme Excellent Training & Development What will your key responsibilities and duties be: To ensure that all your work adheres to Health and Safety legislation. To provide appropriate training for our Maintenance Team and make sure they have the tools and equipment needed to carry out their daily job duties, in compliance with the governmental and safety regulations. To oversee all work (Whether this being your own team or external third-party contractors), making sure all our hotels' repairs carried out effectively and efficiently to a high standard; To manage, support and guide our team members to continually improve performance standards, and follow the hotel security and emergency procedures; Ensure that all Maintenance/Hotel Health & Safety records are up to date (In conjunction with your Hotel General Manager) To maintain a clean and organised maintenance workshop, and to manage our hotel inventory securely including tools, supplies and equipment, as well as the maintenance of plant, equipment and building including fixtures and fittings; To adhere to department budget, controlling costs and overheads with a focus on energy management, preventative maintenance & capital planning. To support our hotel by driving our guests to the local airport (Airport hotels only). What we are looking for: Good working knowledge of electrical work, plumbing, hot water, experience with HVAC, boilers, painting and tiling will be an advantage; Strong communication skills and also have a 'hands on' pro-active approach; Ideally you will be a qualified electrician and a good team player and the ability to take ownership of tasks and workload; Experience in offering exceptional customer service. Understanding the needs of managing a Team on a daily basis. Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Jun 30, 2025
Full time
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an Maintainace Manager at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. Join us and enjoy the following benefits: Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services Employee Assistance and Welfare Program Health Plan Life Insurance Wagestream Cashback and discounts on the leading high street retailers Employee of the Month and Employee of the Year celebrations Recommend a friend scheme Excellent Training & Development What will your key responsibilities and duties be: To ensure that all your work adheres to Health and Safety legislation. To provide appropriate training for our Maintenance Team and make sure they have the tools and equipment needed to carry out their daily job duties, in compliance with the governmental and safety regulations. To oversee all work (Whether this being your own team or external third-party contractors), making sure all our hotels' repairs carried out effectively and efficiently to a high standard; To manage, support and guide our team members to continually improve performance standards, and follow the hotel security and emergency procedures; Ensure that all Maintenance/Hotel Health & Safety records are up to date (In conjunction with your Hotel General Manager) To maintain a clean and organised maintenance workshop, and to manage our hotel inventory securely including tools, supplies and equipment, as well as the maintenance of plant, equipment and building including fixtures and fittings; To adhere to department budget, controlling costs and overheads with a focus on energy management, preventative maintenance & capital planning. To support our hotel by driving our guests to the local airport (Airport hotels only). What we are looking for: Good working knowledge of electrical work, plumbing, hot water, experience with HVAC, boilers, painting and tiling will be an advantage; Strong communication skills and also have a 'hands on' pro-active approach; Ideally you will be a qualified electrician and a good team player and the ability to take ownership of tasks and workload; Experience in offering exceptional customer service. Understanding the needs of managing a Team on a daily basis. Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a General Manager at our Holidays Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Genral Manager you'll provide overall leadership and direction for our hotel by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. Join us and enjoy the following benefits: Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services Employee Assistance and Welfare Program Health Plan Life Insurance Cashback and discounts on the leading high street retailers Complimentary Meals on duty Employee of the Month and Employee of the Year celebrations Recommend a friend scheme Excellent Training & Development What will your key responsibilities and duties be? To oversee the hotel in all aspects, including operations, revenue, finance, human resources etc. to achieve the highest service standard and business performance; Drive sales and Revenue to increase profitability, whilst reviewing labour and costs on a regular basis. To manage all hotel departments, to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, F&B, Maintenance etc. to meet or exceed the brand standards; Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create action plan and follow through to improve hotel performance; To best hire, retain and engage your Team Members through effective recruitment and training; To report and highlight operational issues to company director and relevant departments in Head Office to ensure actions have been followed up on a timely manner; Create a warm welcome to everyone and set the tone for each of our guests' experience. Oversee HR related responsibilities in accordance with rules and policies. Develop your team and support the improvement of their performance through effective coaching and feedback. Create clear objectives, recognise good performance and manage underperformance. Ensure your team are legally complaint in every area. How will you achieve this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills. True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay True Listening :focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness : is about providing our guests with what they need, and doing so in a timely and caring manner What we are looking for: Previous management experience in a similar role. Have a strong all-round knowledge of Front Office, F&B, Finance, Revenue and Human Resources etc; An in-depth knowledge of Food Safety and Health & Safety Standards. Experience in supporting training processes, including delivering training and maintaining training records are essential for this role; Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure; Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories. Flexibility - nights, weekends and bank holiday shifts all come as part of the job! We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Jun 30, 2025
Full time
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a General Manager at our Holidays Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our Genral Manager you'll provide overall leadership and direction for our hotel by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. Join us and enjoy the following benefits: Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services Employee Assistance and Welfare Program Health Plan Life Insurance Cashback and discounts on the leading high street retailers Complimentary Meals on duty Employee of the Month and Employee of the Year celebrations Recommend a friend scheme Excellent Training & Development What will your key responsibilities and duties be? To oversee the hotel in all aspects, including operations, revenue, finance, human resources etc. to achieve the highest service standard and business performance; Drive sales and Revenue to increase profitability, whilst reviewing labour and costs on a regular basis. To manage all hotel departments, to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, F&B, Maintenance etc. to meet or exceed the brand standards; Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create action plan and follow through to improve hotel performance; To best hire, retain and engage your Team Members through effective recruitment and training; To report and highlight operational issues to company director and relevant departments in Head Office to ensure actions have been followed up on a timely manner; Create a warm welcome to everyone and set the tone for each of our guests' experience. Oversee HR related responsibilities in accordance with rules and policies. Develop your team and support the improvement of their performance through effective coaching and feedback. Create clear objectives, recognise good performance and manage underperformance. Ensure your team are legally complaint in every area. How will you achieve this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills. True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay True Listening :focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness : is about providing our guests with what they need, and doing so in a timely and caring manner What we are looking for: Previous management experience in a similar role. Have a strong all-round knowledge of Front Office, F&B, Finance, Revenue and Human Resources etc; An in-depth knowledge of Food Safety and Health & Safety Standards. Experience in supporting training processes, including delivering training and maintaining training records are essential for this role; Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure; Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories. Flexibility - nights, weekends and bank holiday shifts all come as part of the job! We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and Citi Hotels, located across the UK, Europe, and the Caribbean. We are pleased to offer an excellent opportunity for an experienced Deputy General Manager at our Holiday Inn Express Hotel in Poole . Join a developing employer passionate about delivering first-class service and a quality employee experience. Our guests' memorable experiences begin the moment they step into our hotels. As Deputy General Manager, you will be a key driver in elevating our standards, implementing changes to enhance hospitality, and increasing profit and revenue. Benefits include: Discounted hotel rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage services Employee Assistance and Welfare Program Health Plan Life Insurance Cashback and discounts at leading high street retailers Employee of the Month and Employee of the Year celebrations Recommend a Friend scheme Excellent Training & Development opportunities Key responsibilities include: Supporting the Hotel General Manager with daily operations to achieve high service standards and guest satisfaction Supervising and guiding Heads of Departments to ensure smooth service delivery, providing leadership and training to meet business goals Managing business aspects such as controlling costs, wages, and margins to meet budget targets Implementing effective succession planning and mentoring team members Covering duty management shifts in the absence of other Heads of Departments or Guest Service Managers Recruiting, engaging, and retaining staff through performance management and administrative duties in line with company policies Deputising for the General Manager as required Candidate requirements: Management experience as Deputy Hotel Manager, Front Office Manager, or similar role, preferably in a branded hotel environment, with strong Front Office knowledge. Guest Service Managers from full-service hotels may also be considered. Experience in delivering and maintaining training records is essential Proactive, composed, enthusiastic, approachable, with strong rapport-building skills and team motivation under pressure Excellent communication skills, good organizational and administrative abilities, and attention to detail Willingness to work flexible hours, including evenings, weekends, and bank holidays We are an equal opportunity employer committed to diversity and inclusion.
Jun 05, 2025
Full time
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and Citi Hotels, located across the UK, Europe, and the Caribbean. We are pleased to offer an excellent opportunity for an experienced Deputy General Manager at our Holiday Inn Express Hotel in Poole . Join a developing employer passionate about delivering first-class service and a quality employee experience. Our guests' memorable experiences begin the moment they step into our hotels. As Deputy General Manager, you will be a key driver in elevating our standards, implementing changes to enhance hospitality, and increasing profit and revenue. Benefits include: Discounted hotel rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage services Employee Assistance and Welfare Program Health Plan Life Insurance Cashback and discounts at leading high street retailers Employee of the Month and Employee of the Year celebrations Recommend a Friend scheme Excellent Training & Development opportunities Key responsibilities include: Supporting the Hotel General Manager with daily operations to achieve high service standards and guest satisfaction Supervising and guiding Heads of Departments to ensure smooth service delivery, providing leadership and training to meet business goals Managing business aspects such as controlling costs, wages, and margins to meet budget targets Implementing effective succession planning and mentoring team members Covering duty management shifts in the absence of other Heads of Departments or Guest Service Managers Recruiting, engaging, and retaining staff through performance management and administrative duties in line with company policies Deputising for the General Manager as required Candidate requirements: Management experience as Deputy Hotel Manager, Front Office Manager, or similar role, preferably in a branded hotel environment, with strong Front Office knowledge. Guest Service Managers from full-service hotels may also be considered. Experience in delivering and maintaining training records is essential Proactive, composed, enthusiastic, approachable, with strong rapport-building skills and team motivation under pressure Excellent communication skills, good organizational and administrative abilities, and attention to detail Willingness to work flexible hours, including evenings, weekends, and bank holidays We are an equal opportunity employer committed to diversity and inclusion.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe, and the Caribbean. An excellent opportunity has arisen for a General Manager at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our General Manager, you'll provide overall leadership and direction for our hotel by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community. Join us and enjoy the following benefits: Discounted Hotel Rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage Services. Employee Assistance and Welfare Program. Health Plan. Life Insurance. Cashback and discounts on leading high street retailers. Employee of the Month and Employee of the Year celebrations. Recommend a friend scheme. Excellent Training & Development. What will your key responsibilities and duties be? Oversee the hotel in all aspects, including operations, revenue, finance, human resources, etc., to achieve the highest service standard and business performance. Drive sales and revenue to increase profitability while reviewing labor and costs regularly. Manage all hotel departments to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, F&B, Maintenance, etc., to meet or exceed brand standards. Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create an action plan, and follow through to improve hotel performance. Hire, retain, and engage Team Members through effective recruitment and training. Report and highlight operational issues to the company director and relevant departments in Head Office to ensure timely follow-up actions. Create a warm welcome for everyone and set the tone for each guest's experience. Oversee HR-related responsibilities in accordance with rules and policies. Develop your team and support the improvement of their performance through effective coaching and feedback. Create clear objectives, recognize good performance, and manage underperformance. Ensure your team is legally compliant in every area. How will you achieve this? We genuinely care about people and show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it are our key core service skills. True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests. True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you to help and support them during their stay. True Listening : focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. True Responsiveness : providing our guests with what they need in a timely and caring manner. What we are looking for: Previous management experience in a similar role. Strong all-round knowledge of Front Office, F&B, Finance, Revenue, and Human Resources, etc. An in-depth knowledge of Food Safety and Health & Safety Standards. Experience in supporting training processes, including delivering training and maintaining training records, is essential for this role. Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure. Excellent communication skills in all aspects; good organizational and administrative skills with an eye for detail. Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories. Flexibility - nights, weekends, and bank holiday shifts are part of the job! We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Feb 09, 2025
Full time
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe, and the Caribbean. An excellent opportunity has arisen for a General Manager at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our General Manager, you'll provide overall leadership and direction for our hotel by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community. Join us and enjoy the following benefits: Discounted Hotel Rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage Services. Employee Assistance and Welfare Program. Health Plan. Life Insurance. Cashback and discounts on leading high street retailers. Employee of the Month and Employee of the Year celebrations. Recommend a friend scheme. Excellent Training & Development. What will your key responsibilities and duties be? Oversee the hotel in all aspects, including operations, revenue, finance, human resources, etc., to achieve the highest service standard and business performance. Drive sales and revenue to increase profitability while reviewing labor and costs regularly. Manage all hotel departments to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, F&B, Maintenance, etc., to meet or exceed brand standards. Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create an action plan, and follow through to improve hotel performance. Hire, retain, and engage Team Members through effective recruitment and training. Report and highlight operational issues to the company director and relevant departments in Head Office to ensure timely follow-up actions. Create a warm welcome for everyone and set the tone for each guest's experience. Oversee HR-related responsibilities in accordance with rules and policies. Develop your team and support the improvement of their performance through effective coaching and feedback. Create clear objectives, recognize good performance, and manage underperformance. Ensure your team is legally compliant in every area. How will you achieve this? We genuinely care about people and show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it are our key core service skills. True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests. True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you to help and support them during their stay. True Listening : focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. True Responsiveness : providing our guests with what they need in a timely and caring manner. What we are looking for: Previous management experience in a similar role. Strong all-round knowledge of Front Office, F&B, Finance, Revenue, and Human Resources, etc. An in-depth knowledge of Food Safety and Health & Safety Standards. Experience in supporting training processes, including delivering training and maintaining training records, is essential for this role. Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure. Excellent communication skills in all aspects; good organizational and administrative skills with an eye for detail. Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories. Flexibility - nights, weekends, and bank holiday shifts are part of the job! We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.