KwikFit

The role As a Mobile Tyre Fitter you'll drive your own Kwik Fit van and take care of everything from puncture repair to tyre fitting - whatever it takes to save the day. Experiencing new people and places every day, there's no shortage of variety and plenty of opportunity to use your finely tuned people skills as well as your mechanical wizardry. If you are joining us as a Trainee Mobile Tyre Fitter, you will receive a comprehensive Induction and Training Programme. Skills & experience Good mechanical/vehicle knowledge Customer focused Full UK driving licence Fluent English, spoken and written Great time management Ability to work on your own initiative and take responsibility for the quality of your work Key accountabilities You and your van are a welcome sight for our customers when you pull up to help them. This is a role where no two days are the same. Who knows what kind of tyre problems you'll be fixing from one day to the next? Truth is, though, you wouldn't have it any other way because you love giving it your best. Never giving up until you're identified and fixed the problem. All while making sure out customer and feel well looked-after in your capable hands. Benefits Competitive salary Up to 31 days holidays Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Exclusive discounts at major retailers, restaurants, holidays and much more Wide range of wellbeing support for you and your family About us Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That's what it's all about for us - being there for customers. We're heroes to our local communities. That's why we say, 'you can't get better'. Job Reference: KF09463

The role As a Mobile Tyre Fitter you'll drive your own Kwik Fit van and take care of everything from puncture repair to tyre fitting - whatever it takes to save the day. Experiencing new people and places every day, there's no shortage of variety and plenty of opportunity to use your finely tuned people skills as well as your mechanical wizardry. If you are joining us as a Trainee Mobile Tyre Fitter, you will receive a comprehensive Induction and Training Programme. Skills & experience Good mechanical/vehicle knowledge Customer focused Full UK driving licence Fluent English, spoken and written Great time management Ability to work on your own initiative and take responsibility for the quality of your work Key accountabilities You and your van are a welcome sight for our customers when you pull up to help them. This is a role where no two days are the same. Who knows what kind of tyre problems you'll be fixing from one day to the next? Truth is, though, you wouldn't have it any other way because you love giving it your best. Never giving up until you're identified and fixed the problem. All while making sure out customer and feel well looked-after in your capable hands. Benefits Competitive salary Up to 31 days holidays Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Exclusive discounts at major retailers, restaurants, holidays and much more Wide range of wellbeing support for you and your family About us Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That's what it's all about for us - being there for customers. We're heroes to our local communities. That's why we say, 'you can't get better'. Job Reference: KF09712

The role As a Mobile Tyre Fitter you'll drive your own Kwik Fit van and take care of everything from puncture repair to tyre fitting - whatever it takes to save the day. Experiencing new people and places every day, there's no shortage of variety and plenty of opportunity to use your finely tuned people skills as well as your mechanical wizardry. If you are joining us as a Trainee Mobile Tyre Fitter, you will receive a comprehensive Induction and Training Programme. Skills & experience Good mechanical/vehicle knowledge Customer focused Full UK driving licence Fluent English, spoken and written Great time management Ability to work on your own initiative and take responsibility for the quality of your work Key accountabilities You and your van are a welcome sight for our customers when you pull up to help them. This is a role where no two days are the same. Who knows what kind of tyre problems you'll be fixing from one day to the next? Truth is, though, you wouldn't have it any other way because you love giving it your best. Never giving up until you're identified and fixed the problem. All while making sure out customer and feel well looked-after in your capable hands. Benefits Competitive salary Up to 31 days holidays Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Exclusive discounts at major retailers, restaurants, holidays and much more Wide range of wellbeing support for you and your family About us Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That's what it's all about for us - being there for customers. We're heroes to our local communities. That's why we say, 'you can't get better'. Job Reference: KF09249

The role As a Mobile Tyre Fitter you'll drive your own Kwik Fit van and take care of everything from puncture repair to tyre fitting - whatever it takes to save the day. Experiencing new people and places every day, there's no shortage of variety and plenty of opportunity to use your finely tuned people skills as well as your mechanical wizardry. If you are joining us as a Trainee Mobile Tyre Fitter, you will receive a comprehensive Induction and Training Programme. Skills & experience Good mechanical/vehicle knowledge Customer focused Full UK driving licence Fluent English, spoken and written Great time management Ability to work on your own initiative and take responsibility for the quality of your work Key accountabilities You and your van are a welcome sight for our customers when you pull up to help them. This is a role where no two days are the same. Who knows what kind of tyre problems you'll be fixing from one day to the next? Truth is, though, you wouldn't have it any other way because you love giving it your best. Never giving up until you're identified and fixed the problem. All while making sure out customer and feel well looked-after in your capable hands. Benefits Competitive salary Up to 31 days holidays Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Exclusive discounts at major retailers, restaurants, holidays and much more Wide range of wellbeing support for you and your family About us Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That's what it's all about for us - being there for customers. We're heroes to our local communities. That's why we say, 'you can't get better'. Job Reference: KF09353

About us At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and efficiently, helping us to achieve our overall business goals and objectives. The role Reporting to the Customer Contact Team Manager, the Customer Contact Agent is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service. The Customer Contact Agent role is a crucial company ambassador as 'the voice of Kwik Fit' striving to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem solving, alongside ensuring attention to detail. Key accountabilities Handle high volume incoming calls from new and existing customers Complete Mobile bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and following all front end vehicle validation and authorisation processes. Provide specific product knowledge/technical advice as required ensuring that the customer's needs are fully met with confidence. Source correct product items required using business systems and processes in line with Customer requirements Recording where Customer demand has not been met Maintain high levels of customer awareness and flexibility. Report areas of improvement or concern to line manager. Work as a conscientious team member. Promote a professional image of Kwik Fit at all times. Undertake and maintain training as required. Reporting to the Customer Contact Manager and Contact Centre Operations Manager when required. Skills & experience Proven track record of good customer relations, Call centre experience and or Fast Fit industry/fleet experience is ideal Capacity to effectively deal with high volume customer queries Exceptional communication with problem-solving skills Good keyboard skills. Flexible approach to work, demonstrating a 'can do attitude' Ability to build trust and resilience to achieve goals Other Proven track record of good customer relations, Call centre experience and or Fast Fit industry/fleet experience is ideal Capacity to effectively deal with high volume customer queries Exceptional communication with problem-solving skills Good keyboard skills. Flexible approach to work, demonstrating a 'can do attitude' Ability to build trust and resilience to achieve goals Various shift patterns available, both full time and part time options - Monday, Tuesday, Friday and Saturday - 8.30am until 5.30pm, 32 hours Monday and Friday - 1pm until 6pm Saturday - 8.30am until 5.30pm, 17.5 hours Monday - 8am until 5pm Sunday 9am until 6pm, 16 hours Monday, Tuesday and Sunday - 11.30am until 8.30pm, 24 hours Monday to Wednesday and Sunday - 11.30am until 8.30pm, 32 hours Wednesday to Saturday - 11.30am until 8.30pm, 32 hours Tuesday to Thursday and Saturday - 11.30am until 8.30pm, 32 hours Job Reference: KF09708

About us At Kwik Fit Mobile our Customer Support Teams are at the heart of everything we do. We are pivotal in delivering an outstanding service to both internal and external customers and ensuring overall success through controlling progress. Our Contact Centre based in Warrington is expanding and looking to engage customer focused individuals with a passion to create a positive experience for every customer by effectively managing expectations, and actively problem solving whilst working with a hybrid flexible working agreement, home, office or both tailored to suit. Our employees are dedicated, extremely hard working and loyal. As a company we understand that Learning and Development is important for healthy growth and progression of staff at all levels. We encourage our employees to have fun, work as a team, respect each other and be proud of the work they achieve. So, if this sounds like a place you would love to work, why not come and join us and become part our amazing Kwik Fit family. The role Reporting to the Customer Support Team Manager, the Customer Support Agent is responsible for monitoring the progress of planned Mobile Technician jobs, ensuring problems are anticipated early. The Customer Support Agent role is a crucial company ambassador as 'the voice of Kwik-Fit Mobile' striving to create a positive experience for every customer by effectively managing expectations, and actively problem solving. Key accountabilities Using the bespoke Kwik Fit system (Salesforce) monitor real-time work progress for a number of Mobile Technicians, anticipating and proactively identifying potential issues and seeking necessary solutions. Monitoring dashboards and Gantt charts to gain a clear understanding of work progress, ensuring the best outcome for the customer. Handle high volume inbound and outbound phone calls to Mobile Technicians as well as new and existing customers to manage expectations and make any re-arrangements if required. Provide specific product knowledge/technical advice as required ensuring that the customer's needs are fully met with confidence. Processing bookings to gain order numbers for completed bookings. Maintain high levels of customer awareness and flexibility. Report areas of improvement or concern to line manager. Work as a conscientious team member, always promoting a professional image of Kwik Fit operations. Undertake and maintain training as required. Skills & experience Relevant industry experience, ideally in sales/technical/customer service or similar challenging environment Advisory level knowledge of tyres is highly desirable Commercial awareness with the ability to make sound business decisions quickly. Confident and effective communicator with the ability to influence, negotiate and convey information in a clear, structured, and understandable manner, adapting approach to suit different situations Fosters effective and productive working relationships by demonstrating a positive, pro-active, and professional approach Ability to handle escalated calls, complaints, and queries as necessary, dealing with customers/stakeholders in a sensitive and diplomatic manner Experience of using modern multiple Windows based applications. Prepared to take the time to listen and consider opinions of others Demonstrable sense of responsibility, integrity, and resilience with the ability to build trust Capacity to work efficiently with both speed and accuracy, with the ability to remain calm under pressure, when dealing with multiple competing priorities and challenging deadlines/workload Highly organised when planning, seeing tasks through to completion Other Key Performance Indicators Achieving key maximum performance targets Surpassing Customer expectation with every call Complete timely and effective problem solving, escalating where required Maintain effective communication with relevant departments and stakeholders The shift pattern available is working on a 4 on 4 off schedule to replicate the Mobile Technicians in the field. Job Reference: KF09713

About us At Kwik Fit Mobile our Customer Support Teams are at the heart of everything we do. We are pivotal in delivering an outstanding service to both internal and external customers and ensuring overall success through controlling progress. Our Contact Centre based in Warrington is expanding and looking to engage customer focused individuals with a passion to create a positive experience for every customer by effectively managing expectations, and actively problem solving whilst working with a hybrid flexible working agreement, home, office or both tailored to suit. Our employees are dedicated, extremely hard working and loyal. As a company we understand that Learning and Development is important for healthy growth and progression of staff at all levels. We encourage our employees to have fun, work as a team, respect each other and be proud of the work they achieve. So, if this sounds like a place you would love to work, why not come and join us and become part our amazing Kwik Fit family. The role Reporting to the Resource Planning Manager, the Customer Support Team Manager is part of the leadership team of Kwik-Fit Mobile, leading their team of Customer Support Agents by motivating and inspiring them to surpass their potential; delivering exceptional customer service whilst meeting and exceeding departmental objectives and targets. The Customer Support Team Manager role is a vital in creating sense of ownership within the team, ensuring a culture or continuous professional development, through actively encouraging, supporting, motivating and effective performance management. Key accountabilities Managing the monitoring, organisation and coaching of the team on a day to day basis, documenting general reports on each team member's performance against targets. Carry out weekly/monthly team meetings and actively participate. Ensure regular 1:1s, buzz sessions and personal engagement sessions are completed and documented. Take ownership of own and team's Professional Development Plans, with clear objectives and appraisals. Effectively identify each CSA's strengths and areas for development from performance data, working with them ensure success. Manage and develop CSA performance, ensuring any under performance is addressed via the Company Performance Improvement Process. Effectively manage team attendance within agreed company timelines and procedures Conduct any disciplinary hearings in line with company policies. Brief and train new staff on policies and procedures Participate in the recruitment and interviewing process Plan own diary to ensure all agreed tasks completed Prepare Management Information relating to individual team and CSA performance for review with Head of Department Attend and contribute to management/department meetings where required Demonstrate Company values and vision in own role, whilst instilling these in your own team Develop a culture of getting things right first time, every time, alongside an open and honest working environment. Skills & experience Minimum of 2 years Team Manager/Leader experience is ideal Proven management experience of a telephone based sales/technical/customer service team is essential Demonstrable ability of team management in a challenging goal oriented environment Confident and influential communicator at direct report, colleague, and management level Excellent managerial, operational, and organisational skills Confident in their ability to manage difficult and complex personnel and business situations gaining positive outcomes Team orientated the ability to demonstrate resilience and build trust Demonstrable drive to achieve whilst maintaining a positive, proactive, and professional approach Strong sense of responsibility and integrity Ability to handle escalated calls, complaints, questions, and queries as necessary Good standard of IT skills Other Effective delivery of coaching and implementation of support plans for all CSAs Team consistently meeting or surpassing targets regarding efficient problem solving and minimisation of cancelled jobs Job Reference: KF09672

The role Everyday is an exciting new challenge as a Customer Contact Advisor with no two calls being the same. You will experience new things - not to mention the weird and wonderful problems you'll encounter - there's no shortage of variety and plenty of opportunity to use your finely tuned people skills. By joining our team, you'll be sharing your skills with the best in the business at a company where career development and training are a priority. If you're already on your way to being a great advisor, Kwik Fit will get you there faster. The role itself will have you as the first point of contact answering a wide range of calls from dealing with customers online enquiries, bookings and payments to our very own fleet customers calling for advice and making bookings. As a Customer Contact Advisor, you will play an integral role in continuously meeting our customers' needs and expectations all whilst delivering the very best customer service. Key accountabilities No two days are the same at Kwik Fit - Achieving key maximum performance results measured on telephone statistics, speed and accuracy. Maintain high levels of customer awareness and flexibility. Report areas of improvement or concern to line manager. Work as a conscientious team member. Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times. Additional Information Various full time and part time shifts available Monday to Wednesday and Friday 8am until 4.30pm, Saturday 7am until 3.30pm - 40 hours over 5 days Monday to Wednesday 7am until 11am, Saturday and Sunday 7am until 3.30pm - 28 hours over 5 days Monday to Friday 9.30am until 6pm - 40 hours over 5 days Monday to Friday 12pm until 6pm - 30 hours over 5 days Monday to Friday 8.30am until 5pm - 40 hours over 5 days Skills & experience Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Customer Contact Agent requires a special skill set including: Excellent keyboard skills. Excellent telephone manner. Sound commercial knowledge. Problem-solving and analysis. Excellent written and verbal communication. Excellent Customer Service skills. Ability to handle complex queries and challenging customer scenarios. An ability to learn new systems and processes. Excellent communication and relationship skills. Ability to work under pressure to meet business KPI's and targets. Job Reference: KF09014

The role As a Mobile Tyre Fitter you'll drive your own Kwik Fit van and take care of everything from puncture repair to tyre fitting - whatever it takes to save the day. Experiencing new people and places every day, there's no shortage of variety and plenty of opportunity to use your finely tuned people skills as well as your mechanical wizardry. If you are joining us as a Trainee Mobile Tyre Fitter, you will receive a comprehensive Induction and Training Programme. Skills & experience Good mechanical/vehicle knowledge Customer focused Full UK driving licence Fluent English, spoken and written Great time management Ability to work on your own initiative and take responsibility for the quality of your work Key accountabilities You and your van are a welcome sight for our customers when you pull up to help them. This is a role where no two days are the same. Who knows what kind of tyre problems you'll be fixing from one day to the next? Truth is, though, you wouldn't have it any other way because you love giving it your best. Never giving up until you're identified and fixed the problem. All while making sure out customer and feel well looked-after in your capable hands. Benefits Competitive salary Up to 31 days holidays Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Exclusive discounts at major retailers, restaurants, holidays and much more Wide range of wellbeing support for you and your family About us Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That's what it's all about for us - being there for customers. We're heroes to our local communities. That's why we say, 'you can't get better'. Job Reference: KF09750

The role As a Mobile Tyre Fitter you'll drive your own Kwik Fit van and take care of everything from puncture repair to tyre fitting - whatever it takes to save the day. Experiencing new people and places every day, there's no shortage of variety and plenty of opportunity to use your finely tuned people skills as well as your mechanical wizardry. If you are joining us as a Trainee Mobile Tyre Fitter, you will receive a comprehensive Induction and Training Programme. Skills & experience Good mechanical/vehicle knowledge Customer focused Full UK driving licence Fluent English, spoken and written Great time management Ability to work on your own initiative and take responsibility for the quality of your work Key accountabilities You and your van are a welcome sight for our customers when you pull up to help them. This is a role where no two days are the same. Who knows what kind of tyre problems you'll be fixing from one day to the next? Truth is, though, you wouldn't have it any other way because you love giving it your best. Never giving up until you're identified and fixed the problem. All while making sure out customer and feel well looked-after in your capable hands. Benefits Competitive salary Up to 31 days holidays Generous staff discounts for you and your family Award-winning training and development, with fantastic career prospects Exclusive discounts at major retailers, restaurants, holidays and much more Wide range of wellbeing support for you and your family About us Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That's what it's all about for us - being there for customers. We're heroes to our local communities. That's why we say, 'you can't get better'. Job Reference: KF09292