Optimove
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of 500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. As a Machine Learning Engineer, you will be working within our Personalization team, helping to shape and drive the development of numerous products and initiatives that allow our customers to personalise messages across all digital touchpoints. This includes working with multi-modal data such as images, text, and more, leveraging cutting-edge technologies including Large Language Models (LLMs). This is an exciting opportunity at the forefront of machine learning, helping to bring Accessible Intelligence to our customers with great scope to make a key difference across both OptiX and Optimove's overall platforms. We are looking for an experienced Machine Learning Engineer to work on incredibly interesting projects as we take our personalization capabilities to the next level. You will focus on developing and advancing ML/AI across our platforms, researching and investigating new machine learning applications within the company, and improving pre-existing models. Role & Core Responsibilities Own the model development and release process across all products and internal platforms, including both OptiX and Optimove. Manage the cloud-hosted modelling environment. Operationalize models as APIs working in real-time and batch environments. Monitor production models, ensuring data quality and model performance. Develop predictive machine learning models for classification, ranking, and personalization purposes, utilizing multi-modal data including images and text. Leverage LLMs and other cutting-edge technologies to enhance product capabilities. Research and investigate new machine learning applications within the company, and improve on pre-existing models. Collaborate closely with product and development teams to define and prepare new ML applications. Analyse performance and continuously improve scoring processes for hosted models. Best Bits of the Job Exposure to a phenomenal array of machine learning domains, including massive-scale search, ranking, NLP, hybridization, classification, multi-modal data processing (images, text, etc.), and far beyond. Leveraging state-of-the-art technologies, including Large Language Models (LLMs), to enhance our products and services. Fully real-time architecture for data processing, model development, and deployment. Deploying and enhancing ML frameworks, optimizing for inference, and training/retraining cycles. Online testing for models with live data using proprietary A/B/N testing technology to rapidly determine what works (and what doesn't). A super-bright, supportive, and friendly machine learning team to work with in an environment where rapid experimentation is the norm. Regular time allocated to research new methods, build and test proofs-of-concept, and deploy to production instantly if effective. GPU support to efficiently train deep learning models. Minimum 3 years of experience in a similar role. Strong programming skills and a good understanding of software engineering principles and clean code practices. Expert-level knowledge of Python for machine learning and data manipulation (pandas, NumPy). Advanced experience with SQL for data querying and manipulation. Experience with Git, Bash, Docker, and machine learning pipelines. Experience with open-source machine learning libraries like scikit-learn, PyTorch, TensorFlow, and SciPy. Hands-on experience working with multi-modal data (images, text) and relevant ML techniques. Experience with cloud technologies and data storage solutions, including Snowflake. Understanding of personalization for various domains, including sports betting and gaming, where it might add value and what best practices look like. Full understanding of recommendation algorithms and their applications. Professional experience in personalization and/or predictive CRM, and micro-segmentation. Experience with CI/CD pipelines and Infrastructure as Code (IaC) tools (Terraform, Bicep, etc.). Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you have a work permit in the UK? Do you require a visa sponsorship in the UK? Select GDPR Disclosure Select Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of 500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. As a Machine Learning Engineer, you will be working within our Personalization team, helping to shape and drive the development of numerous products and initiatives that allow our customers to personalise messages across all digital touchpoints. This includes working with multi-modal data such as images, text, and more, leveraging cutting-edge technologies including Large Language Models (LLMs). This is an exciting opportunity at the forefront of machine learning, helping to bring Accessible Intelligence to our customers with great scope to make a key difference across both OptiX and Optimove's overall platforms. We are looking for an experienced Machine Learning Engineer to work on incredibly interesting projects as we take our personalization capabilities to the next level. You will focus on developing and advancing ML/AI across our platforms, researching and investigating new machine learning applications within the company, and improving pre-existing models. Role & Core Responsibilities Own the model development and release process across all products and internal platforms, including both OptiX and Optimove. Manage the cloud-hosted modelling environment. Operationalize models as APIs working in real-time and batch environments. Monitor production models, ensuring data quality and model performance. Develop predictive machine learning models for classification, ranking, and personalization purposes, utilizing multi-modal data including images and text. Leverage LLMs and other cutting-edge technologies to enhance product capabilities. Research and investigate new machine learning applications within the company, and improve on pre-existing models. Collaborate closely with product and development teams to define and prepare new ML applications. Analyse performance and continuously improve scoring processes for hosted models. Best Bits of the Job Exposure to a phenomenal array of machine learning domains, including massive-scale search, ranking, NLP, hybridization, classification, multi-modal data processing (images, text, etc.), and far beyond. Leveraging state-of-the-art technologies, including Large Language Models (LLMs), to enhance our products and services. Fully real-time architecture for data processing, model development, and deployment. Deploying and enhancing ML frameworks, optimizing for inference, and training/retraining cycles. Online testing for models with live data using proprietary A/B/N testing technology to rapidly determine what works (and what doesn't). A super-bright, supportive, and friendly machine learning team to work with in an environment where rapid experimentation is the norm. Regular time allocated to research new methods, build and test proofs-of-concept, and deploy to production instantly if effective. GPU support to efficiently train deep learning models. Minimum 3 years of experience in a similar role. Strong programming skills and a good understanding of software engineering principles and clean code practices. Expert-level knowledge of Python for machine learning and data manipulation (pandas, NumPy). Advanced experience with SQL for data querying and manipulation. Experience with Git, Bash, Docker, and machine learning pipelines. Experience with open-source machine learning libraries like scikit-learn, PyTorch, TensorFlow, and SciPy. Hands-on experience working with multi-modal data (images, text) and relevant ML techniques. Experience with cloud technologies and data storage solutions, including Snowflake. Understanding of personalization for various domains, including sports betting and gaming, where it might add value and what best practices look like. Full understanding of recommendation algorithms and their applications. Professional experience in personalization and/or predictive CRM, and micro-segmentation. Experience with CI/CD pipelines and Infrastructure as Code (IaC) tools (Terraform, Bicep, etc.). Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Do you have a work permit in the UK? Do you require a visa sponsorship in the UK? Select GDPR Disclosure Select Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Optimove
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of 500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. Optimove's Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you! Responsibilities: Own overall client relationship, enabling them to unlock value from their partnership with Optimove. Establish a trusted and strategic relationship with each assigned client. Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients. Be the customer's advocate internally by communicating requests and issues across departments. Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform. Communicate major product updates and releases ensuring clients enact changes. Requirements: 1-4 years of experience in relevant roles, ideally from software companies. Multi-lingual speaker - Advantage. Extremely strong presentation and communication skills. Proactive, highly organized, with the ability to manage multiple tasks. A true value-enabler who relishes helping clients achieve their business goals. Fast learner who can understand and articulate technology at any level. Rich and effective interpersonal skills. Strong analytical skills. Growth mindset - always pushing yourself out of your comfort zone. Experience in technology-related fields, preferably web-based software. Must be eligible to work in the UK - we are unable to provide sponsorship at this time. This is a Hybrid role, and you will be required in our London office three days per week. We are looking forward to receiving your application for the role, and we will be in touch soon! Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Accepted file types: pdf, doc, docx, txt, rtf
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of 500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. Optimove's Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you! Responsibilities: Own overall client relationship, enabling them to unlock value from their partnership with Optimove. Establish a trusted and strategic relationship with each assigned client. Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients. Be the customer's advocate internally by communicating requests and issues across departments. Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform. Communicate major product updates and releases ensuring clients enact changes. Requirements: 1-4 years of experience in relevant roles, ideally from software companies. Multi-lingual speaker - Advantage. Extremely strong presentation and communication skills. Proactive, highly organized, with the ability to manage multiple tasks. A true value-enabler who relishes helping clients achieve their business goals. Fast learner who can understand and articulate technology at any level. Rich and effective interpersonal skills. Strong analytical skills. Growth mindset - always pushing yourself out of your comfort zone. Experience in technology-related fields, preferably web-based software. Must be eligible to work in the UK - we are unable to provide sponsorship at this time. This is a Hybrid role, and you will be required in our London office three days per week. We are looking forward to receiving your application for the role, and we will be in touch soon! Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Accepted file types: pdf, doc, docx, txt, rtf
Optimove
Optimove's Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers, and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team, bringing with it an excellent opportunity to learn and grow within a lively and challenging environment. This role focuses specifically on our Digital Experience Platform, Opti-X, and requires highly effective interpersonal capabilities coupled with effective project management skills. The CSM is a hugely valuable member of the Customer Success team, driving value and client satisfaction at its core, and the position brings with it an excellent opportunity to learn and grow within a lively and rapidly expanding company. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you! Responsibilities: Own and drive the overall client relationship, enabling them to unlock value from their partnership with Opti-X. Deliver engaging training sessions. Be an expert in the Opti-X platform, helping clients to enhance product adoption. Adopt open communication with the client and schedule regular touch points to ensure and establish a trusted & strategic relationship. Be the customer's advocate internally by communicating requests and issues across departments. Communicate major product updates and releases, ensuring clients understand, adopt, and implement new innovative capabilities. Collaborate with Account Managers to secure renewals and identify upsell opportunities. Communicate client feedback to the Product team to drive ongoing improvements and feature development. Requirements: 2-3 years of experience in Customer Success, Account Management, or a similar role within a B2B SaaS company. Strong project management and presenting skills - able to juggle multiple customers of various sizes, prioritize effectively, and maintain clear communication. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. A positive and collaborative attitude, with a strong focus on teamwork and customer satisfaction. Fast learner who can understand and articulate Machine Learning capabilities. Growth mindset - always pushing yourself out of your comfort zone. Excellent organizational skills and attention to detail. Proactive and self-driven, able to identify and solve problems independently, without waiting for direction. Must be eligible to work in the UK - we are unable to provide sponsorship at this time. Willingness to travel. We're excited to meet passionate professionals eager to make an impact and grow with us. If you thrive in a fast-paced, customer-focused environment and are ready to elevate your career, apply now and join our innovative team. We can't wait to hear from you!
Optimove's Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers, and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team, bringing with it an excellent opportunity to learn and grow within a lively and challenging environment. This role focuses specifically on our Digital Experience Platform, Opti-X, and requires highly effective interpersonal capabilities coupled with effective project management skills. The CSM is a hugely valuable member of the Customer Success team, driving value and client satisfaction at its core, and the position brings with it an excellent opportunity to learn and grow within a lively and rapidly expanding company. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you! Responsibilities: Own and drive the overall client relationship, enabling them to unlock value from their partnership with Opti-X. Deliver engaging training sessions. Be an expert in the Opti-X platform, helping clients to enhance product adoption. Adopt open communication with the client and schedule regular touch points to ensure and establish a trusted & strategic relationship. Be the customer's advocate internally by communicating requests and issues across departments. Communicate major product updates and releases, ensuring clients understand, adopt, and implement new innovative capabilities. Collaborate with Account Managers to secure renewals and identify upsell opportunities. Communicate client feedback to the Product team to drive ongoing improvements and feature development. Requirements: 2-3 years of experience in Customer Success, Account Management, or a similar role within a B2B SaaS company. Strong project management and presenting skills - able to juggle multiple customers of various sizes, prioritize effectively, and maintain clear communication. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. A positive and collaborative attitude, with a strong focus on teamwork and customer satisfaction. Fast learner who can understand and articulate Machine Learning capabilities. Growth mindset - always pushing yourself out of your comfort zone. Excellent organizational skills and attention to detail. Proactive and self-driven, able to identify and solve problems independently, without waiting for direction. Must be eligible to work in the UK - we are unable to provide sponsorship at this time. Willingness to travel. We're excited to meet passionate professionals eager to make an impact and grow with us. If you thrive in a fast-paced, customer-focused environment and are ready to elevate your career, apply now and join our innovative team. We can't wait to hear from you!