Are you a natural problem-solver who enjoys untangling complex queries, spotting discrepancies and keeping processes running smoothly? If so, this could be your next move. We're looking for a Customer Service Coordinator to join our client's friendly and forward-thinking team. This role sits at the heart of both customer service and finance , making sure product claims, credits and rebills are handled quickly, accurately and with care, turning tricky issues into smooth resolutions. Job Title: Customer Claims & Service Coordinator Type: Part-Time (3 days per week) Salary: 17,000 - 18,000 per annum Location: Bracknell What you'll be doing: Managing customer claims and queries relating to credits, adjustments and rebills due to incorrect or faulty goods Investigating and resolving issues with empathy, speed and precision Reviewing, processing and documenting credits in line with company policy Making sure corrected invoices are issued accurately and on time Collaborating with order management, finance and customer service teams to keep processes seamless Maintaining clear, detailed records and preparing reports on claims, credits and rebills Ensuring all claims and processes comply with company and system requirements What we're looking for: Experience handling customer claims, refunds or delivery issues , on faulty goods and incorrect product deliveries Brilliant attention to detail Strong communication skills to manage customer claims with professionalism and empathy A proactive, problem-solving mindset IT confidence and accuracy when recording and reporting information What's in it for you: The chance to be part of an international, innovative company with a household-name client base A supportive team environment where collaboration and ideas are encouraged A role where your attention to detail and accuracy really make a difference Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 27, 2026
Full time
Are you a natural problem-solver who enjoys untangling complex queries, spotting discrepancies and keeping processes running smoothly? If so, this could be your next move. We're looking for a Customer Service Coordinator to join our client's friendly and forward-thinking team. This role sits at the heart of both customer service and finance , making sure product claims, credits and rebills are handled quickly, accurately and with care, turning tricky issues into smooth resolutions. Job Title: Customer Claims & Service Coordinator Type: Part-Time (3 days per week) Salary: 17,000 - 18,000 per annum Location: Bracknell What you'll be doing: Managing customer claims and queries relating to credits, adjustments and rebills due to incorrect or faulty goods Investigating and resolving issues with empathy, speed and precision Reviewing, processing and documenting credits in line with company policy Making sure corrected invoices are issued accurately and on time Collaborating with order management, finance and customer service teams to keep processes seamless Maintaining clear, detailed records and preparing reports on claims, credits and rebills Ensuring all claims and processes comply with company and system requirements What we're looking for: Experience handling customer claims, refunds or delivery issues , on faulty goods and incorrect product deliveries Brilliant attention to detail Strong communication skills to manage customer claims with professionalism and empathy A proactive, problem-solving mindset IT confidence and accuracy when recording and reporting information What's in it for you: The chance to be part of an international, innovative company with a household-name client base A supportive team environment where collaboration and ideas are encouraged A role where your attention to detail and accuracy really make a difference Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Location: 1 Lochrin Square, Edinburgh (On-site) Hours : Full time, 37.5 Hours per week. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Dutch (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here: 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at (url removed) Have a good trip, and see you soon!
Feb 27, 2026
Full time
About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Location: 1 Lochrin Square, Edinburgh (On-site) Hours : Full time, 37.5 Hours per week. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Dutch (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here: 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at (url removed) Have a good trip, and see you soon!
Randstad Construction & Property
Peterborough, Cambridgeshire
Customer Order Management Specialist(Team Lead) The Role We are looking for a proactive and experienced Customer Order Management Specialist to lead a small team and oversee the end-to-end order life cycle for key accounts. You will act as the primary point of contact for complex customer inquiries, ensuring seamless internal coordination and exceptional service delivery. This role combines high-level technical order configuration with team leadership, bridging the gap between customer requirements and our internal engineering and production departments. Location: Peterborough (Hybrid - 3 days in office) Contract: 12 Months (High potential for extension to 24+ months) Pay Rate: 15-18 per hour Hours: Full-time, 37.5 hours per week (Flexible office hours) Key Responsibilities Team Leadership: Lead and support a team of four, fostering a customer-centric culture and driving operational excellence. Technical Order Management: Interpret complex customer specifications and configure Level 1 Bills of Material (BOM). Cross-Functional Liaison: Work closely with Engineering, Product Planning, and Purchasing to ensure order accuracy and plant availability. Process Oversight: Manage the full order cycle, including entry, modifications, invoicing, and logistics documentation. Problem Solving: Act as the escalation point for customer queries and lead continuous improvement projects to enhance departmental efficiency. Customer Relations: Support customer visits and maintain proactive communication regarding lead times and technical updates. About You Proven Experience: Background in customer order management, supply chain, or a similar technical service role. Technical Aptitude: Ability to interpret complex technical specifications and understand product configurations. Leadership Skills: Experience guiding a team through complex workflows and professional development. Communication: Exceptional verbal and written communication skills with a passion for service excellence. Detail-Oriented: Highly organized with the ability to manage multiple priorities in a fast-paced environment. Apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 27, 2026
Contractor
Customer Order Management Specialist(Team Lead) The Role We are looking for a proactive and experienced Customer Order Management Specialist to lead a small team and oversee the end-to-end order life cycle for key accounts. You will act as the primary point of contact for complex customer inquiries, ensuring seamless internal coordination and exceptional service delivery. This role combines high-level technical order configuration with team leadership, bridging the gap between customer requirements and our internal engineering and production departments. Location: Peterborough (Hybrid - 3 days in office) Contract: 12 Months (High potential for extension to 24+ months) Pay Rate: 15-18 per hour Hours: Full-time, 37.5 hours per week (Flexible office hours) Key Responsibilities Team Leadership: Lead and support a team of four, fostering a customer-centric culture and driving operational excellence. Technical Order Management: Interpret complex customer specifications and configure Level 1 Bills of Material (BOM). Cross-Functional Liaison: Work closely with Engineering, Product Planning, and Purchasing to ensure order accuracy and plant availability. Process Oversight: Manage the full order cycle, including entry, modifications, invoicing, and logistics documentation. Problem Solving: Act as the escalation point for customer queries and lead continuous improvement projects to enhance departmental efficiency. Customer Relations: Support customer visits and maintain proactive communication regarding lead times and technical updates. About You Proven Experience: Background in customer order management, supply chain, or a similar technical service role. Technical Aptitude: Ability to interpret complex technical specifications and understand product configurations. Leadership Skills: Experience guiding a team through complex workflows and professional development. Communication: Exceptional verbal and written communication skills with a passion for service excellence. Detail-Oriented: Highly organized with the ability to manage multiple priorities in a fast-paced environment. Apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Eden Brown are seeking a highly efficient Insight & Service Improvement Lead on a permanent contract situated in Lancashire Key Responsibilities Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Gather, interrogate and analyse performance data from multiple insight channels, including complaints, tenant satisfaction surveys, call quality monitoring and operational KPIs, to identify trends, root causes and opportunities to improve the tenant experience. Ensure that the voice of the tenant is reflected in performance reporting and improvement activity, supporting the organisation to listen, learn and respond to feedback in a structured and measurable way. Provide high-quality information, dashboards and reports that enable meaningful analysis of team and service performance, translating performance data and tenant feedback into clear, actionable insight for managers and senior stakeholders. Work closely with the Head of Service Improvement and the Service Improvement Manager, utilising performance data and tenant insight to design, deliver and evaluate projects that improve service delivery, increase efficiency and enhance satisfaction for tenants. Partner with managers across the organisation to embed data-driven decision making, supporting them to use insight and feedback to allocate resources effectively, improve responsiveness and improve performance in line with tenants needs. Provide expertise to identify and recommend solutions, including policy changes and operational improvements, that enhance service quality, efficiency and the overall customer journey. Champion continuous improvement, supporting teams to apply structured approaches to service delivery, problem solving and quality enhancement. Interested candidates must have extensive Data, Insight and Service Improvement experience Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Feb 27, 2026
Full time
Eden Brown are seeking a highly efficient Insight & Service Improvement Lead on a permanent contract situated in Lancashire Key Responsibilities Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Gather, interrogate and analyse performance data from multiple insight channels, including complaints, tenant satisfaction surveys, call quality monitoring and operational KPIs, to identify trends, root causes and opportunities to improve the tenant experience. Ensure that the voice of the tenant is reflected in performance reporting and improvement activity, supporting the organisation to listen, learn and respond to feedback in a structured and measurable way. Provide high-quality information, dashboards and reports that enable meaningful analysis of team and service performance, translating performance data and tenant feedback into clear, actionable insight for managers and senior stakeholders. Work closely with the Head of Service Improvement and the Service Improvement Manager, utilising performance data and tenant insight to design, deliver and evaluate projects that improve service delivery, increase efficiency and enhance satisfaction for tenants. Partner with managers across the organisation to embed data-driven decision making, supporting them to use insight and feedback to allocate resources effectively, improve responsiveness and improve performance in line with tenants needs. Provide expertise to identify and recommend solutions, including policy changes and operational improvements, that enhance service quality, efficiency and the overall customer journey. Champion continuous improvement, supporting teams to apply structured approaches to service delivery, problem solving and quality enhancement. Interested candidates must have extensive Data, Insight and Service Improvement experience Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Customer Service Advisor 26,000 Temp - Perm We're hiring for a Customer Service Advisor based in Aylesford, offering a 26,000 salary and the chance to join a growing, people-focused organisation. This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team. What You'll Be Doing: Supporting customers with queries and account services Handling inbound and outbound calls, emails, and online chats Providing accurate information and solutions to customers Working collaboratively within a supportive, high-performing team What We're Looking For: Strong communication and customer service skills A proactive and professional attitude Excellent attention to detail and problem-solving ability Previous customer service experience is a plus Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Feb 27, 2026
Seasonal
Customer Service Advisor 26,000 Temp - Perm We're hiring for a Customer Service Advisor based in Aylesford, offering a 26,000 salary and the chance to join a growing, people-focused organisation. This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team. What You'll Be Doing: Supporting customers with queries and account services Handling inbound and outbound calls, emails, and online chats Providing accurate information and solutions to customers Working collaboratively within a supportive, high-performing team What We're Looking For: Strong communication and customer service skills A proactive and professional attitude Excellent attention to detail and problem-solving ability Previous customer service experience is a plus Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Relationship Manager Blenheim Court, Liss - Competitive Salary 60 Bedded Nursing, Residential and Dementia Care Home Full time; 40hrs per week At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredible team members click apply for full job details
Feb 27, 2026
Full time
Customer Relationship Manager Blenheim Court, Liss - Competitive Salary 60 Bedded Nursing, Residential and Dementia Care Home Full time; 40hrs per week At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredible team members click apply for full job details
Last Mile Infrastructure Limited
Bristol, Somerset
Customer Success Manager Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us click apply for full job details
Feb 27, 2026
Full time
Customer Success Manager Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us click apply for full job details
Berry Recruitment are NOW hiring for a Driven and Eagar Sales Support Executive to work for a company in Wantage, Oxfordshire Role: Sales Support Executive Salary: 28,000 Per Annum with 2,000 bonus Location: Wantage, Oxfordshire Hours: Hybrid Working Key Responsibilities of the Sales Support Executive: Dealing with all aspects of customer services - Incoming emails & calls Providing customer ETA on orders and general strong communication to customers. Loading and supporting Sales orders within our CRM. Ensuring information is correct prior to approval Approving/Shipping orders when needed within Order Support department Ensuring special pricing opportunities are loaded into NetSuite CRM efficiently to avoid POS rejection from vendors Replying to customers, internal comms and supplier's enquiries when Account Managers are unable to respond Preparing and providing quotes to customers where required. Assisting with Demo Kit requests and orders Liaising with supply chain and manufacturers for stock queries Carry out data admin to ensure all orders are up to date for stock allocation Taking part in product training and keeping up to date with new products Attending customer meetings from time to time (virtual or physical) About you: Customer focused Experience of using a CRM Strong communication skills with multiple internal departments Excellent accuracy and attention to detail Ability to listen and articulate effectively Experience and understanding of Microsoft Office To gradually learn and amass knowledge and detailed understanding of Sales Must be a problem solver and able to work under own initiative. Needs to be content to work in a semi-rural environment To converse with all customers and the people throughout the organisation from Director level to junior level. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Feb 27, 2026
Full time
Berry Recruitment are NOW hiring for a Driven and Eagar Sales Support Executive to work for a company in Wantage, Oxfordshire Role: Sales Support Executive Salary: 28,000 Per Annum with 2,000 bonus Location: Wantage, Oxfordshire Hours: Hybrid Working Key Responsibilities of the Sales Support Executive: Dealing with all aspects of customer services - Incoming emails & calls Providing customer ETA on orders and general strong communication to customers. Loading and supporting Sales orders within our CRM. Ensuring information is correct prior to approval Approving/Shipping orders when needed within Order Support department Ensuring special pricing opportunities are loaded into NetSuite CRM efficiently to avoid POS rejection from vendors Replying to customers, internal comms and supplier's enquiries when Account Managers are unable to respond Preparing and providing quotes to customers where required. Assisting with Demo Kit requests and orders Liaising with supply chain and manufacturers for stock queries Carry out data admin to ensure all orders are up to date for stock allocation Taking part in product training and keeping up to date with new products Attending customer meetings from time to time (virtual or physical) About you: Customer focused Experience of using a CRM Strong communication skills with multiple internal departments Excellent accuracy and attention to detail Ability to listen and articulate effectively Experience and understanding of Microsoft Office To gradually learn and amass knowledge and detailed understanding of Sales Must be a problem solver and able to work under own initiative. Needs to be content to work in a semi-rural environment To converse with all customers and the people throughout the organisation from Director level to junior level. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Retention Manager (Waste Management) 28,000 + Performance Bonus + OTE 30k- 32k + Full Industry Training + Progression + Company Benefits Sheffield Are you confident handling difficult conversations and turning cancellations into long-term customer relationships, looking for an opportunity to boost your income with a performance bonus? This established and growing waste management business is seeking a Client Retention Manager to protect recurring revenue and strengthen customer loyalty. Operating across the UK, this company have the aim to become one of the largest waste management service providers in the country. Based in the Sheffield office, you will manage inbound cancellation requests, understand the root cause of concerns, and deliver solution-focused outcomes that retain business. You will act as a brand ambassador, clearly communicating service value while resolving issues related to billing, scheduling, or operations. This role would suit someone with experience in retention, customer service, or sales who enjoys objection handling, problem-solving, and working in a target-driven environment. Role Summary: Manage inbound cancellation and retention calls Identify reasons for dissatisfaction and provide tailored solutions Promote service value and offer suitable alternatives Liaise with billing and operations teams to resolve issues Maintain accurate CRM documentation Achieve retention and performance targets The Person: Experience in customer service, retention, or sales Confident communicator with strong objection-handling skills If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH24160 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Feb 27, 2026
Full time
Customer Retention Manager (Waste Management) 28,000 + Performance Bonus + OTE 30k- 32k + Full Industry Training + Progression + Company Benefits Sheffield Are you confident handling difficult conversations and turning cancellations into long-term customer relationships, looking for an opportunity to boost your income with a performance bonus? This established and growing waste management business is seeking a Client Retention Manager to protect recurring revenue and strengthen customer loyalty. Operating across the UK, this company have the aim to become one of the largest waste management service providers in the country. Based in the Sheffield office, you will manage inbound cancellation requests, understand the root cause of concerns, and deliver solution-focused outcomes that retain business. You will act as a brand ambassador, clearly communicating service value while resolving issues related to billing, scheduling, or operations. This role would suit someone with experience in retention, customer service, or sales who enjoys objection handling, problem-solving, and working in a target-driven environment. Role Summary: Manage inbound cancellation and retention calls Identify reasons for dissatisfaction and provide tailored solutions Promote service value and offer suitable alternatives Liaise with billing and operations teams to resolve issues Maintain accurate CRM documentation Achieve retention and performance targets The Person: Experience in customer service, retention, or sales Confident communicator with strong objection-handling skills If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH24160 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Customer Service Coordinator Derby £13.20 per hour Full-Time Monday-Friday 8:00am-5:00pm 1 2-Month Contract Immediate Start Available Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping customers and making a real difference to their experience? If so, we'd love to hear from you! We're looking for a proactive and organised individual to join our client's Cust click apply for full job details
Feb 27, 2026
Contractor
Customer Service Coordinator Derby £13.20 per hour Full-Time Monday-Friday 8:00am-5:00pm 1 2-Month Contract Immediate Start Available Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping customers and making a real difference to their experience? If so, we'd love to hear from you! We're looking for a proactive and organised individual to join our client's Cust click apply for full job details
IMSERV EUROPE LIMITED
Milton Keynes, Buckinghamshire
About the Company At IMSERV were proud to be one of the UKs leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services click apply for full job details
Feb 27, 2026
Full time
About the Company At IMSERV were proud to be one of the UKs leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services click apply for full job details
ROLE: Sales Executive HOURS: 20 hours per week, Monday - Friday (flexible working pattern) SALARY: £14,400 - £15,600 dependent on experience plus benefits BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - S&S Plastics - Sutton - in - Ashfield Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are currently recruiting for a proactive and enthusiastic Telesales Executive to join our established team at S&S Plastics, part of the Eurocell Group. This is an excellent opportunity for someone with a passion for sales, customer service, and relationship-building to make a real impact within a thriving manufacturing and plastics organisation. As our Telesales Executive, you will play a key role in generating new business, enhancing customer relationships, and driving revenue growth through effective outbound calling. Working from our internal customer database and qualified lead sources, you will identify opportunities, nurture warm prospects, and convert enquiries into orders. WHAT OUR TELESALES EXECUTIVES DO: Make outbound calls to prospective and existing customers to promote our product range and services Proactively identify and generate new business opportunities Build strong rapport and long-term relationships with customers Handle inbound enquiries and provide excellent customer service Understand customer needs to offer suitable products and solutions Update and maintain accurate customer records in the CRM system Collaborate with internal teams to ensure a smooth sales process Work to achieve and exceed agreed sales targets and KPIs WHAT WE NEED FROM OUR TELESALES EXECUTIVES: Previous experience in telesales, outbound calling, or a sales-focused role Confident, with the ability to engage customers Strong negotiation and influencing skills A driven and target-oriented mindset Ability to work independently and manage your time effectively Good IT skills and experience using CRM systems WHAT WE OFFER OUR TELESALES EXECUTIVES: You will be rewarded with a very competitive basic salary 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Feb 27, 2026
Full time
ROLE: Sales Executive HOURS: 20 hours per week, Monday - Friday (flexible working pattern) SALARY: £14,400 - £15,600 dependent on experience plus benefits BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - S&S Plastics - Sutton - in - Ashfield Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are currently recruiting for a proactive and enthusiastic Telesales Executive to join our established team at S&S Plastics, part of the Eurocell Group. This is an excellent opportunity for someone with a passion for sales, customer service, and relationship-building to make a real impact within a thriving manufacturing and plastics organisation. As our Telesales Executive, you will play a key role in generating new business, enhancing customer relationships, and driving revenue growth through effective outbound calling. Working from our internal customer database and qualified lead sources, you will identify opportunities, nurture warm prospects, and convert enquiries into orders. WHAT OUR TELESALES EXECUTIVES DO: Make outbound calls to prospective and existing customers to promote our product range and services Proactively identify and generate new business opportunities Build strong rapport and long-term relationships with customers Handle inbound enquiries and provide excellent customer service Understand customer needs to offer suitable products and solutions Update and maintain accurate customer records in the CRM system Collaborate with internal teams to ensure a smooth sales process Work to achieve and exceed agreed sales targets and KPIs WHAT WE NEED FROM OUR TELESALES EXECUTIVES: Previous experience in telesales, outbound calling, or a sales-focused role Confident, with the ability to engage customers Strong negotiation and influencing skills A driven and target-oriented mindset Ability to work independently and manage your time effectively Good IT skills and experience using CRM systems WHAT WE OFFER OUR TELESALES EXECUTIVES: You will be rewarded with a very competitive basic salary 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 27, 2026
Seasonal
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
The Rewards and Benefits on Offer; Permanent and full-time opportunity An ASAP start date Monday Friday working hours promoting a healthy work/life balance Progression and continuous development opportunities Recognition for good work Relaxed and friendly working environment Free on-site parking Company pension scheme 25 days holiday plus bank holidays and Christmas shut down The Company you will be worki. . click apply for full job details
Feb 27, 2026
Full time
The Rewards and Benefits on Offer; Permanent and full-time opportunity An ASAP start date Monday Friday working hours promoting a healthy work/life balance Progression and continuous development opportunities Recognition for good work Relaxed and friendly working environment Free on-site parking Company pension scheme 25 days holiday plus bank holidays and Christmas shut down The Company you will be worki. . click apply for full job details
Client Services and ECommerce Assistant- Luxury Watches West London, Mon-Fri 9am to 5.30pm To £30,000 per annum Four Seasons Recruitment are representing a well-established luxury watch retailer, who is seeking an Client Services and ECommerce Assistant to join their West London team click apply for full job details
Feb 27, 2026
Full time
Client Services and ECommerce Assistant- Luxury Watches West London, Mon-Fri 9am to 5.30pm To £30,000 per annum Four Seasons Recruitment are representing a well-established luxury watch retailer, who is seeking an Client Services and ECommerce Assistant to join their West London team click apply for full job details
Retailer Coordinator Location: Bracknell (RG12 1HL) Rate: £17.14 per hour Contract: 3-month rolling contract A well-established organisation based at a head office location in Bracknell is seeking a Retailer Coordinator to join a small, high-performing team on a rolling contract basis. This role offers the opportunity to work in a customer-focused, regulated environment, supporting retailers and customers with vehicle finance applications and related services. Working Pattern and Flexibility Shift rotation between 09 00 and 10 00 Option to take a 30-minute lunch across four days, allowing for a 14:00 finish on the fifth day (subject to team coverage) Requirement to work one in every three to four Saturdays Requirement to work one to two bank holidays per year (with a day off in lieu) Hybrid working available, with the option to request up to two days per week working from home, subject to business requirements The Role Working as part of a small but efficient team, the Retailer Coordinator will deliver a high standard of service to retailers and customers. The role involves close collaboration with customers, sales teams and internal colleagues to ensure the smooth and compliant processing of finance applications. This position would suit someone who enjoys a busy environment, is resilient, highly organised and takes pride in delivering work to a high standard. Key Responsibilities Handling inbound and outbound calls from customers and dealerships Responding to queries relating to the finance application process Supporting customers with the completion and submission of finance applications Maintaining accurate and up-to-date records of applications and interactions Ensuring all documentation is complete and compliant with legislative requirements Carrying out credit assessments in line with lending criteria and regulations Resolving customer and retailer issues efficiently and professionally Liaising with internal departments to ensure a smooth customer journey Building and maintaining strong relationships with retailers and customers Achieving a high pass rate in quality assurance reviews Required Skills and Experience Previous experience within customer service, call centre environments or motor finance Strong communication skills with the ability to build rapport and trust A compassionate and customer-focused approach Excellent organisational and multitasking skills Ability to work under pressure while meeting deadlines High attention to detail and quality awareness Successful completion of references, including a DBS check and financial check Desirable Awareness of the Financial Conduct Authority regulatory framework Understanding of Consumer Duty principles Equal Opportunities The organisation is committed to equal opportunities and values diversity in the workplace. Applications are welcomed from all suitably qualified individuals, regardless of background, and the business promotes a culture of inclusion, respect and fairness.
Feb 27, 2026
Seasonal
Retailer Coordinator Location: Bracknell (RG12 1HL) Rate: £17.14 per hour Contract: 3-month rolling contract A well-established organisation based at a head office location in Bracknell is seeking a Retailer Coordinator to join a small, high-performing team on a rolling contract basis. This role offers the opportunity to work in a customer-focused, regulated environment, supporting retailers and customers with vehicle finance applications and related services. Working Pattern and Flexibility Shift rotation between 09 00 and 10 00 Option to take a 30-minute lunch across four days, allowing for a 14:00 finish on the fifth day (subject to team coverage) Requirement to work one in every three to four Saturdays Requirement to work one to two bank holidays per year (with a day off in lieu) Hybrid working available, with the option to request up to two days per week working from home, subject to business requirements The Role Working as part of a small but efficient team, the Retailer Coordinator will deliver a high standard of service to retailers and customers. The role involves close collaboration with customers, sales teams and internal colleagues to ensure the smooth and compliant processing of finance applications. This position would suit someone who enjoys a busy environment, is resilient, highly organised and takes pride in delivering work to a high standard. Key Responsibilities Handling inbound and outbound calls from customers and dealerships Responding to queries relating to the finance application process Supporting customers with the completion and submission of finance applications Maintaining accurate and up-to-date records of applications and interactions Ensuring all documentation is complete and compliant with legislative requirements Carrying out credit assessments in line with lending criteria and regulations Resolving customer and retailer issues efficiently and professionally Liaising with internal departments to ensure a smooth customer journey Building and maintaining strong relationships with retailers and customers Achieving a high pass rate in quality assurance reviews Required Skills and Experience Previous experience within customer service, call centre environments or motor finance Strong communication skills with the ability to build rapport and trust A compassionate and customer-focused approach Excellent organisational and multitasking skills Ability to work under pressure while meeting deadlines High attention to detail and quality awareness Successful completion of references, including a DBS check and financial check Desirable Awareness of the Financial Conduct Authority regulatory framework Understanding of Consumer Duty principles Equal Opportunities The organisation is committed to equal opportunities and values diversity in the workplace. Applications are welcomed from all suitably qualified individuals, regardless of background, and the business promotes a culture of inclusion, respect and fairness.
We have an excellent opportunity where you can put your outstanding customer service skills in to action. We are looking for a confident and experienced customer service hero to join us as?a Senior Customer Service Advisor in our busy Service department at ourStellantis Dealerships in Poole . The Opportunity: As a Senior Customer Service Advisor youwill play a key role in developing a strong relations click apply for full job details
Feb 27, 2026
Full time
We have an excellent opportunity where you can put your outstanding customer service skills in to action. We are looking for a confident and experienced customer service hero to join us as?a Senior Customer Service Advisor in our busy Service department at ourStellantis Dealerships in Poole . The Opportunity: As a Senior Customer Service Advisor youwill play a key role in developing a strong relations click apply for full job details
? Location: London ? Salary: 28,000 - 30,000 + ? Quarterly Bonus + ? Company Bonus ? Office based, Monday to Friday About the Company A super successful food services company with a track record of success. They operate across the UK and are known for their quirky, modern take on snacks and their standards of service. Their mission is simple: keep people happy, hydrated, and fuelled throughout their day! Due to growth, they are on the lookout for a Customer Service representative to join their team. What You Will Be Doing Working 8am to 5pm Being the point of contact for businesses, building relationships, making new relationships and making sure everything is running smoothly Making sure everything looks great, works perfectly, and is stocked with fresh products Handling minor repairs and reporting any bigger issues Using the system to log your tasks and keep things up to date What You Will Need to Succeed B2B Customer Service experience, within the FMCG/Snacks world Ability to pass a DBS check (we'll help with this) A positive attitude and great customer service skills Attention to detail and reliability Comfortable working independently and managing your own schedule Benefits 28,000 - 30,000 starting salary Quarter performance-based bonus & annual company-performance bonus Full training and ongoing support 20 days paid holiday (plus bank holidays), increasing with service Internal development & progression Be part of a friendly, supportive team that values what you do What to do now Please click apply now and submit your most up to date CV, and I will get back to you as soon as I can, thanks! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Feb 27, 2026
Full time
? Location: London ? Salary: 28,000 - 30,000 + ? Quarterly Bonus + ? Company Bonus ? Office based, Monday to Friday About the Company A super successful food services company with a track record of success. They operate across the UK and are known for their quirky, modern take on snacks and their standards of service. Their mission is simple: keep people happy, hydrated, and fuelled throughout their day! Due to growth, they are on the lookout for a Customer Service representative to join their team. What You Will Be Doing Working 8am to 5pm Being the point of contact for businesses, building relationships, making new relationships and making sure everything is running smoothly Making sure everything looks great, works perfectly, and is stocked with fresh products Handling minor repairs and reporting any bigger issues Using the system to log your tasks and keep things up to date What You Will Need to Succeed B2B Customer Service experience, within the FMCG/Snacks world Ability to pass a DBS check (we'll help with this) A positive attitude and great customer service skills Attention to detail and reliability Comfortable working independently and managing your own schedule Benefits 28,000 - 30,000 starting salary Quarter performance-based bonus & annual company-performance bonus Full training and ongoing support 20 days paid holiday (plus bank holidays), increasing with service Internal development & progression Be part of a friendly, supportive team that values what you do What to do now Please click apply now and submit your most up to date CV, and I will get back to you as soon as I can, thanks! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
People Team Advisor - HR Professional Salary: £32,500 Location: York (Hybrid 3 days onsite) Hours: Monday to Friday - core office hours Outsource UK is recruiting an experienced People Team Advisor to join a dynamic HR team. This is a fantastic opportunity to provide professional, pragmatic HR advice and support across the business, ensuring policies and processes are applied fairly, legally, and ef click apply for full job details
Feb 27, 2026
Full time
People Team Advisor - HR Professional Salary: £32,500 Location: York (Hybrid 3 days onsite) Hours: Monday to Friday - core office hours Outsource UK is recruiting an experienced People Team Advisor to join a dynamic HR team. This is a fantastic opportunity to provide professional, pragmatic HR advice and support across the business, ensuring policies and processes are applied fairly, legally, and ef click apply for full job details
Job Title: Parking Attendant Location: Torbay, Devon Salary: £12.60 per hour Contract Type: Temp - 6 weeks Sector: Traffic/ Transport / Parking All CV s to (url removed) A tailor-made parking solutions company, operating in over 9 countries and 183 cities, are seeking a Parking Atendant to patrol hospital car parks and grounds within Torbay, to ensure compliance with either the 1991 Road Traffic Act, or 2024 Traffic Management Act, by issuing parking notices when require. Your place of work will be based at the site in Torbay and you will have access to your own facilities. The hours will be 40 hours per week, the site is open from 6am - 12am every day, you will be required to work on a weekly shift pattern 5 days out of 7, 8am - 4pm and 9am -5pm you will be given your rotas 3 months in advance and do one week on each of the shifts. Youwill be required to work 5 out of 7 days. Full training will be given, and you must hold a full UK driving licence. The duties of the Car Park Attendant will include: Issue parking notices to offending vehicles Taking cash and card payments Complete walks of te grounds and car parks as required Dealing with queries and issues from the public Dealing with machine and barrier issues Helping the public, doctors, nurses, sugeons and contractors with their permits Inspect parking meters and pay and display machines, to ensure they are working prior to issuing notices Placing out of order notices and reporting faults on parking meters and pay and display machines Record additional evidence which may be required to prove breach of regulations, and which would not be included on parking notices Check and report on signs and markings to ensure that any parking notices issues are valid Report suspected abandoned vehicles Act as a source of local information to the public Deal with difficult customers effectively We are looking for a Car Park Attendant with: Excellent customer service skills A full UK driving licence A professional persona You will be joining a company with a reputation for providing a friendly and professional service to its clients. With a commitment to providing the highest quality of service, they also hold multiple industry accreditations, certifications and approvals. In return you will receive a salary of £12.60 per hour If this sounds like the Car Parking Attendant role for you, click apply now.
Feb 27, 2026
Seasonal
Job Title: Parking Attendant Location: Torbay, Devon Salary: £12.60 per hour Contract Type: Temp - 6 weeks Sector: Traffic/ Transport / Parking All CV s to (url removed) A tailor-made parking solutions company, operating in over 9 countries and 183 cities, are seeking a Parking Atendant to patrol hospital car parks and grounds within Torbay, to ensure compliance with either the 1991 Road Traffic Act, or 2024 Traffic Management Act, by issuing parking notices when require. Your place of work will be based at the site in Torbay and you will have access to your own facilities. The hours will be 40 hours per week, the site is open from 6am - 12am every day, you will be required to work on a weekly shift pattern 5 days out of 7, 8am - 4pm and 9am -5pm you will be given your rotas 3 months in advance and do one week on each of the shifts. Youwill be required to work 5 out of 7 days. Full training will be given, and you must hold a full UK driving licence. The duties of the Car Park Attendant will include: Issue parking notices to offending vehicles Taking cash and card payments Complete walks of te grounds and car parks as required Dealing with queries and issues from the public Dealing with machine and barrier issues Helping the public, doctors, nurses, sugeons and contractors with their permits Inspect parking meters and pay and display machines, to ensure they are working prior to issuing notices Placing out of order notices and reporting faults on parking meters and pay and display machines Record additional evidence which may be required to prove breach of regulations, and which would not be included on parking notices Check and report on signs and markings to ensure that any parking notices issues are valid Report suspected abandoned vehicles Act as a source of local information to the public Deal with difficult customers effectively We are looking for a Car Park Attendant with: Excellent customer service skills A full UK driving licence A professional persona You will be joining a company with a reputation for providing a friendly and professional service to its clients. With a commitment to providing the highest quality of service, they also hold multiple industry accreditations, certifications and approvals. In return you will receive a salary of £12.60 per hour If this sounds like the Car Parking Attendant role for you, click apply now.
Previous customer service or customer-facing experience Excellent communication and listening skills A calm, empathetic approach when handling queries or complaints Strong problem-solving and organisational abilities Desirable but not essential: Contact centre or telecoms experience Experience supporting broadband, mobile, or subscription services What You'll Get Competitive salary Performance-related bonu click apply for full job details
Feb 27, 2026
Full time
Previous customer service or customer-facing experience Excellent communication and listening skills A calm, empathetic approach when handling queries or complaints Strong problem-solving and organisational abilities Desirable but not essential: Contact centre or telecoms experience Experience supporting broadband, mobile, or subscription services What You'll Get Competitive salary Performance-related bonu click apply for full job details
A client-focused business in Exeter is seeking a Customer Support Team Lead to motivate and support a dynamic team. This leadership role requires proven experience in an office environment and strong people management skills. The ideal candidate will excel in communication and problem-solving, fostering a customer-centric approach. Competitive salary of up to £32k offered along with benefits including private healthcare and generous holiday.
Feb 27, 2026
Full time
A client-focused business in Exeter is seeking a Customer Support Team Lead to motivate and support a dynamic team. This leadership role requires proven experience in an office environment and strong people management skills. The ideal candidate will excel in communication and problem-solving, fostering a customer-centric approach. Competitive salary of up to £32k offered along with benefits including private healthcare and generous holiday.
A respected and growing property management business is seeking an experienced Block Maintenance Coordinator to join their friendly and highly supportive team of eight. This is a fast-paced and rewarding role where you ll work closely alongside another coordinator, taking real ownership of maintenance operations across a busy residential portfolio. If you enjoy responsibility, thrive under pressure, and want to be part of a down-to-earth team that genuinely gets along this could be the perfect opportunity. As Block Maintenance Coordinator, you ll manage reactive and planned maintenance for residential buildings, overseeing up to 100 live work tickets at any one time. You will act as the key link between residents, contractors and property managers, ensuring works are handled efficiently and completed to a high standard. This is a busy, hands-on position offering excellent exposure, autonomy, and the chance to build a long-term career within property management. Main Responsibilities Log and manage maintenance requests received via phone and email Diagnose basic issues and allocate the appropriate contractors Obtain and review quotes, issuing work instructions once approved Monitor progress to ensure works are completed on time and to specification Provide clear updates to residents, leaseholders and internal teams Maintain accurate records within the CRM system Build strong relationships with contractors and monitor performance Support Block Managers with maintenance planning and coordination Skills and Knowledge Experience across both lettings and block management Proven background in property maintenance coordination or property management Strong organisational skills with the ability to prioritise a high workload Excellent communication skills and confidence dealing with contractors and residents Proactive, reliable, and solutions-focused Comfortable using IT systems and databases Salary and Benefits Salary £29,000 £32,500 depending on experience 21 days holiday + bank holidays Pension scheme Full-time, Monday Friday, 9am 6pm (1-hour lunch), Office-based Supportive, collaborative team culture Opportunity for genuine responsibility and career progression Stable, office-based role within a well-established business
Feb 27, 2026
Full time
A respected and growing property management business is seeking an experienced Block Maintenance Coordinator to join their friendly and highly supportive team of eight. This is a fast-paced and rewarding role where you ll work closely alongside another coordinator, taking real ownership of maintenance operations across a busy residential portfolio. If you enjoy responsibility, thrive under pressure, and want to be part of a down-to-earth team that genuinely gets along this could be the perfect opportunity. As Block Maintenance Coordinator, you ll manage reactive and planned maintenance for residential buildings, overseeing up to 100 live work tickets at any one time. You will act as the key link between residents, contractors and property managers, ensuring works are handled efficiently and completed to a high standard. This is a busy, hands-on position offering excellent exposure, autonomy, and the chance to build a long-term career within property management. Main Responsibilities Log and manage maintenance requests received via phone and email Diagnose basic issues and allocate the appropriate contractors Obtain and review quotes, issuing work instructions once approved Monitor progress to ensure works are completed on time and to specification Provide clear updates to residents, leaseholders and internal teams Maintain accurate records within the CRM system Build strong relationships with contractors and monitor performance Support Block Managers with maintenance planning and coordination Skills and Knowledge Experience across both lettings and block management Proven background in property maintenance coordination or property management Strong organisational skills with the ability to prioritise a high workload Excellent communication skills and confidence dealing with contractors and residents Proactive, reliable, and solutions-focused Comfortable using IT systems and databases Salary and Benefits Salary £29,000 £32,500 depending on experience 21 days holiday + bank holidays Pension scheme Full-time, Monday Friday, 9am 6pm (1-hour lunch), Office-based Supportive, collaborative team culture Opportunity for genuine responsibility and career progression Stable, office-based role within a well-established business
Strengthen every partnership. Build with intention. Drive customer success. The Customer Success Manager will play a key role in driving product adoption, strengthening customer relationships, and ensuring our solutions deliver meaningful value. You'll perform as a trusted advisor to customers throughout product and service implementation - providing consulting, support, and guidance that drives high adoption levels.Acting as the primary point of contact between customers and internal departments, you'll proactively identify new sales, upsell, and cross sell opportunities and pass them to the sales team, ensuring overall customer satisfaction.Using data and insights gained from every customer interaction, you'll create new opportunities, shape strategic actions, and contribute to long term success through strong partnership, collaboration, and customer-focused execution.We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives , and believes that great leadership starts with listening.If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference. Why You'll Love Working Here Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.• Hybrid working. • Private healthcare, matched pension, enhanced parental & family leave. • "Moments that matter" paid time off (yes, even for your pet's birthday). • Four Business Resource Groups supporting inclusion and belonging. • Clear progression paths and benchmarked salaries. • Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment. • A culture that values every voice and celebrates diverse perspectives. • These values drive everything we do, they're not just posters on the wall: • Own it • Grow and Win • Dare to Go • Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You'll Be Doing Create workplans for each account assigned in order to drive Customer Success initiatives. Engage constantly with customers to keep track of product adoption and consumption levels. Promptly attend customer escalations and act as a centre of contact to engage other departments as required. Log all activity related to the accounts and opportunities generated in the corresponding platforms. Execute product training according to customer needs. Analyse customer and account data to identify areas of improvement and set action plans. Provide valuable insight to the company based on the data and information obtained from customer interactions. What You'll Bring We're not looking for perfection - we're looking for passion, purpose , and a track record of making things happen. Demonstrates complex problem solving, critical thinking, and decision making skills. Communicates clearly and conveys necessary information effectively. Interacts confidently and professionally with higher levels of management. Communicates clearly and collaborates effectively with individuals at all levels. Negotiates skillfully and promotes/sells ideas persuasively. Possesses strong organisational and time management skills, driving tasks to completion. Collaborates effectively and builds solid, productive working relationships with others.If you're excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let's do great things together. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Feb 27, 2026
Full time
Strengthen every partnership. Build with intention. Drive customer success. The Customer Success Manager will play a key role in driving product adoption, strengthening customer relationships, and ensuring our solutions deliver meaningful value. You'll perform as a trusted advisor to customers throughout product and service implementation - providing consulting, support, and guidance that drives high adoption levels.Acting as the primary point of contact between customers and internal departments, you'll proactively identify new sales, upsell, and cross sell opportunities and pass them to the sales team, ensuring overall customer satisfaction.Using data and insights gained from every customer interaction, you'll create new opportunities, shape strategic actions, and contribute to long term success through strong partnership, collaboration, and customer-focused execution.We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives , and believes that great leadership starts with listening.If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference. Why You'll Love Working Here Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.• Hybrid working. • Private healthcare, matched pension, enhanced parental & family leave. • "Moments that matter" paid time off (yes, even for your pet's birthday). • Four Business Resource Groups supporting inclusion and belonging. • Clear progression paths and benchmarked salaries. • Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment. • A culture that values every voice and celebrates diverse perspectives. • These values drive everything we do, they're not just posters on the wall: • Own it • Grow and Win • Dare to Go • Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You'll Be Doing Create workplans for each account assigned in order to drive Customer Success initiatives. Engage constantly with customers to keep track of product adoption and consumption levels. Promptly attend customer escalations and act as a centre of contact to engage other departments as required. Log all activity related to the accounts and opportunities generated in the corresponding platforms. Execute product training according to customer needs. Analyse customer and account data to identify areas of improvement and set action plans. Provide valuable insight to the company based on the data and information obtained from customer interactions. What You'll Bring We're not looking for perfection - we're looking for passion, purpose , and a track record of making things happen. Demonstrates complex problem solving, critical thinking, and decision making skills. Communicates clearly and conveys necessary information effectively. Interacts confidently and professionally with higher levels of management. Communicates clearly and collaborates effectively with individuals at all levels. Negotiates skillfully and promotes/sells ideas persuasively. Possesses strong organisational and time management skills, driving tasks to completion. Collaborates effectively and builds solid, productive working relationships with others.If you're excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let's do great things together. Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent Hybrid (2 days per week on-site) Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement , Teams Telephony , Live Chat , and Voice to create seamless custo click apply for full job details
Feb 27, 2026
Full time
Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent Hybrid (2 days per week on-site) Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement , Teams Telephony , Live Chat , and Voice to create seamless custo click apply for full job details
Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving problems? Are you eager to join a dynamic team where your skills can truly make a difference? We are currently looking for a Customer Service Representative to join our exciting and busy team in Westerham (Kent, England). Are you ready to be part of a company that values dedication, quality, and innovation? This is your chance to step into a rewarding role where your efforts are recognised and celebrated! Hours of Work: Full-time, fixed-term role, until 31 January 2027. As a Customer Service Representative, your main responsibilities will include providing technical support and expert advice to our customers, handling enquiries via email and telephone, diagnosing faults, scheduling service visits, and ensuring our customers receive an outstanding experience from start to finish. You will work within our vibrant call centre and play a vital role in creating a seamless customer journey by resolving issues efficiently and professionally. Customer Service Representative Requirements: Experience of working in a customer-facing environment with a strong customer focus Excellent communication skills, both verbal and written Ability to handle technical information and explain it clearly to customers Strong organisational skills and the ability to manage multiple tasks effectively A positive attitude with resilience and adaptability in a busy setting Customer Service Representative Benefits: Competitive salary with regular reviews and increases 33 days holiday (including Bank Holidays) Annual Incentive Plan to reward your hard work Employee Assistance Programme for your wellbeing Health & Wellbeing initiatives, including a health cash plan and pension scheme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations is a global leader based in the US, renowned for developing innovative, high-quality brands for homes worldwide. Our UK-based luxury kitchen and bathroom division includes prestigious brands such as Shaws, Perrin & Rowe, Victoria + Albert, and Riobel, all marketed under the House of Rohl. Committed to design excellence, craftsmanship, and innovation, we employ over 600 talented individuals. Our new state-of-the-art facility at the i54 Business Park in Wolverhampton offers exciting growth opportunities as we expand our portfolio. If you believe you have what it takes to become a Customer Service Representative in our team, don t wait! This is your moment to join a forward-thinking organisation that recognises talent and rewards commitment. Apply now to embark on an inspiring career journey with us!
Feb 27, 2026
Seasonal
Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving problems? Are you eager to join a dynamic team where your skills can truly make a difference? We are currently looking for a Customer Service Representative to join our exciting and busy team in Westerham (Kent, England). Are you ready to be part of a company that values dedication, quality, and innovation? This is your chance to step into a rewarding role where your efforts are recognised and celebrated! Hours of Work: Full-time, fixed-term role, until 31 January 2027. As a Customer Service Representative, your main responsibilities will include providing technical support and expert advice to our customers, handling enquiries via email and telephone, diagnosing faults, scheduling service visits, and ensuring our customers receive an outstanding experience from start to finish. You will work within our vibrant call centre and play a vital role in creating a seamless customer journey by resolving issues efficiently and professionally. Customer Service Representative Requirements: Experience of working in a customer-facing environment with a strong customer focus Excellent communication skills, both verbal and written Ability to handle technical information and explain it clearly to customers Strong organisational skills and the ability to manage multiple tasks effectively A positive attitude with resilience and adaptability in a busy setting Customer Service Representative Benefits: Competitive salary with regular reviews and increases 33 days holiday (including Bank Holidays) Annual Incentive Plan to reward your hard work Employee Assistance Programme for your wellbeing Health & Wellbeing initiatives, including a health cash plan and pension scheme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations is a global leader based in the US, renowned for developing innovative, high-quality brands for homes worldwide. Our UK-based luxury kitchen and bathroom division includes prestigious brands such as Shaws, Perrin & Rowe, Victoria + Albert, and Riobel, all marketed under the House of Rohl. Committed to design excellence, craftsmanship, and innovation, we employ over 600 talented individuals. Our new state-of-the-art facility at the i54 Business Park in Wolverhampton offers exciting growth opportunities as we expand our portfolio. If you believe you have what it takes to become a Customer Service Representative in our team, don t wait! This is your moment to join a forward-thinking organisation that recognises talent and rewards commitment. Apply now to embark on an inspiring career journey with us!
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a High Touch Customer Success Manager in United Kingdom. We are seeking a highly motivated and customer-focused professional to manage a portfolio of mid-market clients, ensuring their successful adoption and ongoing value from complex SaaS products. In this role, you will lead onboarding initiatives, provide expert guidance, and serve as a trusted advisor to a diverse set of customers, ranging from high-growth startups to established public companies. You will collaborate closely with cross functional teams including Sales, Product, Marketing, and Operations to deliver a seamless customer experience. This role offers the opportunity to build deep relationships, drive adoption, and shape scalable customer success practices in a dynamic and fast growing environment. The ideal candidate thrives in a high touch, fast paced setting and enjoys problem solving and creating meaningful impact for customers. Accountabilities Manage a book of approximately 60 mid market customers, ensuring their successful onboarding, adoption and continued engagement. Implement and train customers on SaaS products, tailoring support to meet their specific business needs. Build strong relationships with key stakeholders across customer organisations to drive retention and value realisation. Partner with internal teams to address customer needs, provide feedback and influence product and process improvements. Monitor customer health metrics and proactively identify opportunities for improvement or escalation. Create repeatable processes to scale high touch engagement efficiently while maintaining personalised support. Requirements 2+ years of customer success experience in B2B SaaS, managing adoption and implementation of complex technologies. Experience handling mid market accounts, preferably exceeding $1.5M in total ARR. Strong communication skills with the ability to explain complex concepts clearly and concisely. Proven ability to manage multiple customers simultaneously and prioritise tasks effectively. Experience collaborating with cross functional teams (Sales, Product, Marketing, Operations). Strong analytical skills, attention to detail and experience using data to drive decisions. Comfort with technically complex products and a willingness to become a domain and product expert. Fluency in English; additional European language skills are a plus. Benefits Competitive salary with equity opportunities. Flexible remote work arrangements across Europe. Unlimited PTO and generous paid family leave. Professional development budget for education, conferences and training. High quality equipment and software provided to support productivity. Collaborative and inclusive team environment with opportunities for career growth. Why Apply Through Jobgether? We use an AI powered matching process to ensure your application is reviewed quickly, objectively and fairly against the role's core requirements. Our system identifies the top fitting candidates and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 27, 2026
Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a High Touch Customer Success Manager in United Kingdom. We are seeking a highly motivated and customer-focused professional to manage a portfolio of mid-market clients, ensuring their successful adoption and ongoing value from complex SaaS products. In this role, you will lead onboarding initiatives, provide expert guidance, and serve as a trusted advisor to a diverse set of customers, ranging from high-growth startups to established public companies. You will collaborate closely with cross functional teams including Sales, Product, Marketing, and Operations to deliver a seamless customer experience. This role offers the opportunity to build deep relationships, drive adoption, and shape scalable customer success practices in a dynamic and fast growing environment. The ideal candidate thrives in a high touch, fast paced setting and enjoys problem solving and creating meaningful impact for customers. Accountabilities Manage a book of approximately 60 mid market customers, ensuring their successful onboarding, adoption and continued engagement. Implement and train customers on SaaS products, tailoring support to meet their specific business needs. Build strong relationships with key stakeholders across customer organisations to drive retention and value realisation. Partner with internal teams to address customer needs, provide feedback and influence product and process improvements. Monitor customer health metrics and proactively identify opportunities for improvement or escalation. Create repeatable processes to scale high touch engagement efficiently while maintaining personalised support. Requirements 2+ years of customer success experience in B2B SaaS, managing adoption and implementation of complex technologies. Experience handling mid market accounts, preferably exceeding $1.5M in total ARR. Strong communication skills with the ability to explain complex concepts clearly and concisely. Proven ability to manage multiple customers simultaneously and prioritise tasks effectively. Experience collaborating with cross functional teams (Sales, Product, Marketing, Operations). Strong analytical skills, attention to detail and experience using data to drive decisions. Comfort with technically complex products and a willingness to become a domain and product expert. Fluency in English; additional European language skills are a plus. Benefits Competitive salary with equity opportunities. Flexible remote work arrangements across Europe. Unlimited PTO and generous paid family leave. Professional development budget for education, conferences and training. High quality equipment and software provided to support productivity. Collaborative and inclusive team environment with opportunities for career growth. Why Apply Through Jobgether? We use an AI powered matching process to ensure your application is reviewed quickly, objectively and fairly against the role's core requirements. Our system identifies the top fitting candidates and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent Remote Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement , Teams Telephony , Live Chat , and Voice to create seamless customer journeys? A leading org click apply for full job details
Feb 27, 2026
Full time
Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent Remote Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement , Teams Telephony , Live Chat , and Voice to create seamless customer journeys? A leading org click apply for full job details
Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team! Benefits & Perks : Competitive salary Comprehensive training and development opportunities Friendly and supportive work environment Opportunities for career progression Employee discounts and perks Responsibilities : Provide first-line support via phone, email, LiveChat, and review platforms. Process sales orders and handle payments efficiently. Identify and convert cross-sell and upsell opportunities to drive revenue. Manage customer accounts and ensure a seamless experience. Monitor and respond to customer reviews, transforming feedback into positive outcomes. Support product launches and commercial campaigns. Essential (Knowledge, skills, qualifications, experience) : Minimum 2 years' experience in a customer-facing role with a focus on cross-selling or upselling. Proven experience with LiveChat and handling inbound queries confidently. Working knowledge of Office 365 and CRM/order systems. Strong spoken and written English with good numeracy skills. Highly organised and able to multitask under pressure while maintaining accuracy. Customer-focused with strong interpersonal skills and resilience. Desirable (Knowledge, skills, qualifications, experience) : Excel skills for data management and reporting. Experience working to commercial KPIs and managing online reputation. If you're ready to make a difference and join a vibrant team, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience to Gemma at Adecco. Don't miss this exciting opportunity to grow your career in a supportive and energetic environment! Join us and be part of a team that values your contributions and fosters your success! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 27, 2026
Full time
Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team! Benefits & Perks : Competitive salary Comprehensive training and development opportunities Friendly and supportive work environment Opportunities for career progression Employee discounts and perks Responsibilities : Provide first-line support via phone, email, LiveChat, and review platforms. Process sales orders and handle payments efficiently. Identify and convert cross-sell and upsell opportunities to drive revenue. Manage customer accounts and ensure a seamless experience. Monitor and respond to customer reviews, transforming feedback into positive outcomes. Support product launches and commercial campaigns. Essential (Knowledge, skills, qualifications, experience) : Minimum 2 years' experience in a customer-facing role with a focus on cross-selling or upselling. Proven experience with LiveChat and handling inbound queries confidently. Working knowledge of Office 365 and CRM/order systems. Strong spoken and written English with good numeracy skills. Highly organised and able to multitask under pressure while maintaining accuracy. Customer-focused with strong interpersonal skills and resilience. Desirable (Knowledge, skills, qualifications, experience) : Excel skills for data management and reporting. Experience working to commercial KPIs and managing online reputation. If you're ready to make a difference and join a vibrant team, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience to Gemma at Adecco. Don't miss this exciting opportunity to grow your career in a supportive and energetic environment! Join us and be part of a team that values your contributions and fosters your success! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion identifying and surfacing opportunities to ensure customers are successful Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Office-attendance expectations vary by role, team, and location. For example, some teams have higher in-office requirements to support our users and workflows. The annual salary range for this role in the primary location is £75,300 - £148,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings (OTE) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on factors including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations London Team Customer Success Job type Full time
Feb 27, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion identifying and surfacing opportunities to ensure customers are successful Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Office-attendance expectations vary by role, team, and location. For example, some teams have higher in-office requirements to support our users and workflows. The annual salary range for this role in the primary location is £75,300 - £148,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings (OTE) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on factors including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations London Team Customer Success Job type Full time
SNOC Agent Must have an active DV Clearance An opportunity has arisen for a SNOC Agent to join a 24/7 Security and Network Operations Centre supporting critical services. This role is ideal for someone who thrives in an operational environment, enjoys problem solving, and takes ownership of security and network incidents from first alert through to resolution or escalation click apply for full job details
Feb 27, 2026
Contractor
SNOC Agent Must have an active DV Clearance An opportunity has arisen for a SNOC Agent to join a 24/7 Security and Network Operations Centre supporting critical services. This role is ideal for someone who thrives in an operational environment, enjoys problem solving, and takes ownership of security and network incidents from first alert through to resolution or escalation click apply for full job details
The starting hourly salary for these roles is 13.38 per hour, which is equivalent to 25,052 (based on working 36-hours per week). This is a Bank role. We are currently seeking to recruit several new Bank Coroner's Usher positions for the Surrey Coroner Service within the Customer and Communities Group of Surrey County Council. You will not need to have previous experience in this area of work to be suitable for this role. You will be required to be well presented and punctual, calm under pressure, have good interpersonal and IT skills and willing to undertake future training and development in these areas of work. You should be self-motivated, capable of solving problems and be a confident communicator. Our Offer to You Generous annual leave allowance An extensive Employee Assistance Programme (EAP) to support health and wellbeing Carers leave and volunteering days dependant on agreed working hours A generous local government salary related pension Wellbeing and lifestyle discounts including gym, travel, and shopping Learning and development hub where you can access a wealth of resources A chance to make a real difference to the lives of our residents About the role As a Bank Coroner's Usher, you will support the coroner to facilitate the smooth running of Inquest Hearings. You will act as the first point of contact for the families, juries and legal representatives during the Inquest, ensuring each party is shown to the appropriate meeting room and is ready, when called by the coroner. You will answer enquiries and provide accurate and timely responses. You will also be required to carry out some general clerical work to support the coroners and the administration support team. Although many of the tasks are straightforward, with well-established guidelines, an usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will need to have the ability to deal with people professionally and empathetically, which may include the bereaved. Ushers work within a close team with management support. Working time is allocated to meet the needs of the scheduled hearings and this will typically be advised one month in advance. The roster is allocated on a flexible basis which means that some weeks you may be required to work more hours than others. The normal working hours are between 8.30 am and 4.30 pm, but occasionally these hours may be extended. Whilst you will normally be working at the Surrey Coroners Court, there may also be a need for flexibility to work on an ad hoe basis at other council locations. Your Application Your application should evidence the following skills and align with our behaviours: Strong, sensitive communication skills Calm, organised, and professional under pressure Confident IT user (Word, Excel, office equipment) Reliable team player who can also work independently Proactive, adaptable, and committed to learning and positive behaviours Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Contact Details Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion contact Laura Robinson on (phone number removed) or by email to . The job advert closes at 23:59 on15th February 2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Feb 27, 2026
Full time
The starting hourly salary for these roles is 13.38 per hour, which is equivalent to 25,052 (based on working 36-hours per week). This is a Bank role. We are currently seeking to recruit several new Bank Coroner's Usher positions for the Surrey Coroner Service within the Customer and Communities Group of Surrey County Council. You will not need to have previous experience in this area of work to be suitable for this role. You will be required to be well presented and punctual, calm under pressure, have good interpersonal and IT skills and willing to undertake future training and development in these areas of work. You should be self-motivated, capable of solving problems and be a confident communicator. Our Offer to You Generous annual leave allowance An extensive Employee Assistance Programme (EAP) to support health and wellbeing Carers leave and volunteering days dependant on agreed working hours A generous local government salary related pension Wellbeing and lifestyle discounts including gym, travel, and shopping Learning and development hub where you can access a wealth of resources A chance to make a real difference to the lives of our residents About the role As a Bank Coroner's Usher, you will support the coroner to facilitate the smooth running of Inquest Hearings. You will act as the first point of contact for the families, juries and legal representatives during the Inquest, ensuring each party is shown to the appropriate meeting room and is ready, when called by the coroner. You will answer enquiries and provide accurate and timely responses. You will also be required to carry out some general clerical work to support the coroners and the administration support team. Although many of the tasks are straightforward, with well-established guidelines, an usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will need to have the ability to deal with people professionally and empathetically, which may include the bereaved. Ushers work within a close team with management support. Working time is allocated to meet the needs of the scheduled hearings and this will typically be advised one month in advance. The roster is allocated on a flexible basis which means that some weeks you may be required to work more hours than others. The normal working hours are between 8.30 am and 4.30 pm, but occasionally these hours may be extended. Whilst you will normally be working at the Surrey Coroners Court, there may also be a need for flexibility to work on an ad hoe basis at other council locations. Your Application Your application should evidence the following skills and align with our behaviours: Strong, sensitive communication skills Calm, organised, and professional under pressure Confident IT user (Word, Excel, office equipment) Reliable team player who can also work independently Proactive, adaptable, and committed to learning and positive behaviours Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Contact Details Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion contact Laura Robinson on (phone number removed) or by email to . The job advert closes at 23:59 on15th February 2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Job Title: Customer Service Assistant Location: Mildenhall Salary: 26,000.00- 28,000.00 per year Job Overview We are seeking a dedicated Customer Service Representative to join our client's team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation's reputation for excellence. The ideal candidate will possess strong communication skills, be organised, and capable of handling multiple tasks efficiently. Responsibilities Respond promptly and professionally to customer enquiries via phone, email, and live chat Provide accurate information regarding products and services, ensuring customer satisfaction Record customer interactions and update relevant data entry systems with precise details Identify opportunities for up-selling additional products or services to maximise sales potential Assist customers with troubleshooting issues and resolving complaints effectively Maintain a positive attitude and uphold excellent phone etiquette during all interactions Collaborate with team members to ensure seamless service delivery and share insights for continuous improvement Skills Proficient in data entry with high attention to detail Excellent communication skills, both verbal and written Strong phone etiquette and professional demeanour Analytical skills to interpret customer needs and provide suitable solutions Ability to up-sell products or services tactfully without being pushy Organised with the ability to manage multiple tasks efficiently under pressure Experience in a customer service environment is preferred but not essential; training will be provided If this role sounds of interest to you, then apply now!
Feb 27, 2026
Contractor
Job Title: Customer Service Assistant Location: Mildenhall Salary: 26,000.00- 28,000.00 per year Job Overview We are seeking a dedicated Customer Service Representative to join our client's team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation's reputation for excellence. The ideal candidate will possess strong communication skills, be organised, and capable of handling multiple tasks efficiently. Responsibilities Respond promptly and professionally to customer enquiries via phone, email, and live chat Provide accurate information regarding products and services, ensuring customer satisfaction Record customer interactions and update relevant data entry systems with precise details Identify opportunities for up-selling additional products or services to maximise sales potential Assist customers with troubleshooting issues and resolving complaints effectively Maintain a positive attitude and uphold excellent phone etiquette during all interactions Collaborate with team members to ensure seamless service delivery and share insights for continuous improvement Skills Proficient in data entry with high attention to detail Excellent communication skills, both verbal and written Strong phone etiquette and professional demeanour Analytical skills to interpret customer needs and provide suitable solutions Ability to up-sell products or services tactfully without being pushy Organised with the ability to manage multiple tasks efficiently under pressure Experience in a customer service environment is preferred but not essential; training will be provided If this role sounds of interest to you, then apply now!
Call Centre Advisor N17 - North London - Onsite 25,000 - 30,000 Office Hours Mon to Friday If you're energised by fashion, obsessed with great customer experiences, and excited by the fast pace of digital retail, this role will feel like home. We are recruiting a Call Centre Advisor for a growing online fashion brand with a community-first mindset, and we're looking for someone who's ready to make an impact. About the Call Centre Advisor Role You'll play a key part in shaping how our customers experience the brand every day. Key Responsibilities of this Call Centre Advisor Provide outstanding customer service across email, live chat, and all social media channels Manage and grow our Trustpilot presence, encouraging genuine reviews and responding with honesty and clarity Communicate with customers in a way that reflects our community-first values Maintain and update our online product catalogue Create and optimise product listings, supporting promotions and website updates What You'll Bring for this Call Centre Advisor role Experience in e-commerce or retail (fashion experience is a bonus) Strong organisational skills and a sharp eye for detail Ability to juggle tasks confidently and solve problems independently Excellent written and verbal communication A genuine passion for fashion and awareness of current trends A customer-first mindset with a focus on trust, transparency, and community What You'll Get as a Call Centre Advisor The chance to grow with a thriving, fast-moving fashion brand A supportive, collaborative team that values openness and creativity Staff discount on our collections Ongoing training and development to help you level up CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Feb 27, 2026
Full time
Call Centre Advisor N17 - North London - Onsite 25,000 - 30,000 Office Hours Mon to Friday If you're energised by fashion, obsessed with great customer experiences, and excited by the fast pace of digital retail, this role will feel like home. We are recruiting a Call Centre Advisor for a growing online fashion brand with a community-first mindset, and we're looking for someone who's ready to make an impact. About the Call Centre Advisor Role You'll play a key part in shaping how our customers experience the brand every day. Key Responsibilities of this Call Centre Advisor Provide outstanding customer service across email, live chat, and all social media channels Manage and grow our Trustpilot presence, encouraging genuine reviews and responding with honesty and clarity Communicate with customers in a way that reflects our community-first values Maintain and update our online product catalogue Create and optimise product listings, supporting promotions and website updates What You'll Bring for this Call Centre Advisor role Experience in e-commerce or retail (fashion experience is a bonus) Strong organisational skills and a sharp eye for detail Ability to juggle tasks confidently and solve problems independently Excellent written and verbal communication A genuine passion for fashion and awareness of current trends A customer-first mindset with a focus on trust, transparency, and community What You'll Get as a Call Centre Advisor The chance to grow with a thriving, fast-moving fashion brand A supportive, collaborative team that values openness and creativity Staff discount on our collections Ongoing training and development to help you level up CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Job Title: Medical Agency File Handler Location: Northenden, M22 4HH Salary : Up to £26,333.31 per annum Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About The Role: Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples' lives, through our passion for client care. We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast-paced environment. Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively. Responsibilities: Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information. Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers. Sourcing suppliers, arranging rehabilitation appointments and investigations. Obtaining quotations and invoices from experts and rehabilitation providers. Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team obtaining invoices and chasing payments. Quality checking, processing incoming mail and expert reports into our case management systems. Accurate recording of time expended in various activities on our case management system. Person Specification: GCSE English & Maths at Grade C or above, or equivalent Knowledge of Microsoft Office packages including Word and Outlook. Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail. Ability to always maintain client confidentiality and commitment to customer service. Ability to deal with high volumes of work and manage conflicting priorities. Energy, passion, and a desire to achieve. Experience of working in a medical setting, law or legal services firm would be of a distinct advantage. Knowledge of Proclaim or other case management systems is desirable. Highly dedicated, idea-generating individuals who are committed to providing excellent customer service. Salary & Hours: Salary of Up to £26,333.31 per annum Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role.
Feb 27, 2026
Full time
Job Title: Medical Agency File Handler Location: Northenden, M22 4HH Salary : Up to £26,333.31 per annum Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About The Role: Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples' lives, through our passion for client care. We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 64, providing excellent customer service in a fast-paced environment. Your role will be to liaise with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. We also obtain medical records and arrange treatments and investigations. You will be responsible for ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases are progressed effectively. Responsibilities: Instructing experts to provide reports on behalf of a Solicitor and keeping open and effective communication regarding appointments, reports, and information. Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers. Sourcing suppliers, arranging rehabilitation appointments and investigations. Obtaining quotations and invoices from experts and rehabilitation providers. Providing breakdowns of agency work and anticipated disbursements to Express Solicitors in-house cost team obtaining invoices and chasing payments. Quality checking, processing incoming mail and expert reports into our case management systems. Accurate recording of time expended in various activities on our case management system. Person Specification: GCSE English & Maths at Grade C or above, or equivalent Knowledge of Microsoft Office packages including Word and Outlook. Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail. Ability to always maintain client confidentiality and commitment to customer service. Ability to deal with high volumes of work and manage conflicting priorities. Energy, passion, and a desire to achieve. Experience of working in a medical setting, law or legal services firm would be of a distinct advantage. Knowledge of Proclaim or other case management systems is desirable. Highly dedicated, idea-generating individuals who are committed to providing excellent customer service. Salary & Hours: Salary of Up to £26,333.31 per annum Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role.
Service Desk Advisor Location: Welwyn Garden City Salary: £24,000 + bonus (£2,000 £2,500 per annum) Job Type: Permanent, Full Time (37.5 hours, Monday to Friday, office based) Service Desk Advisor About our client: Our client is a well-established and growing organisation based in Welwyn Garden City, providing specialist services to a broad customer base. They are known for investing in their people, offering long-term career stability, strong benefits, and a supportive team environment. Service Desk Advisor Details: Fully office-based role in Welwyn Garden City Flexible start and finish times Benefits: competitive bonus, 25 days holiday plus bank holidays with birthday off, wellbeing support, free parking and regular social events & more Service Desk Advisor Responsibilities: Manage and maintain customer accounts, including new orders and existing services Log and update queries accurately in the CRM system Diagnose faults and take ownership of resolution, providing progress updates Provide telephone and email support, including occasional out-of-hours cover Assist with installations and site visits as required Produce reports on customer usage and suggest cost-saving opportunities Raise invoices, liaise with finance, and manage third-party supplier services Create contracts and ensure invoices match agreed terms Service Desk Advisor What We re Looking For: Previous experience within a customer service or service desk environment Excellent telephone manner and communication skills Strong attention to detail Ability to multitask and manage competing priorities Tenacious approach to problem solving and customer satisfaction Good level of numeracy WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Feb 27, 2026
Full time
Service Desk Advisor Location: Welwyn Garden City Salary: £24,000 + bonus (£2,000 £2,500 per annum) Job Type: Permanent, Full Time (37.5 hours, Monday to Friday, office based) Service Desk Advisor About our client: Our client is a well-established and growing organisation based in Welwyn Garden City, providing specialist services to a broad customer base. They are known for investing in their people, offering long-term career stability, strong benefits, and a supportive team environment. Service Desk Advisor Details: Fully office-based role in Welwyn Garden City Flexible start and finish times Benefits: competitive bonus, 25 days holiday plus bank holidays with birthday off, wellbeing support, free parking and regular social events & more Service Desk Advisor Responsibilities: Manage and maintain customer accounts, including new orders and existing services Log and update queries accurately in the CRM system Diagnose faults and take ownership of resolution, providing progress updates Provide telephone and email support, including occasional out-of-hours cover Assist with installations and site visits as required Produce reports on customer usage and suggest cost-saving opportunities Raise invoices, liaise with finance, and manage third-party supplier services Create contracts and ensure invoices match agreed terms Service Desk Advisor What We re Looking For: Previous experience within a customer service or service desk environment Excellent telephone manner and communication skills Strong attention to detail Ability to multitask and manage competing priorities Tenacious approach to problem solving and customer satisfaction Good level of numeracy WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Customer Interaction & Compliance Executive Location: St Albans (Office-based during probation, hybrid working available after successful completion) Salary: £26,000 £30,000 per annum Job Type: Full-time, Permanent Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered. The Role This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat . You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally. This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally. Key Responsibilities Handling customer interactions via telephone, email, and live chat Reviewing and documenting customer conversations accurately Identifying potential risk indicators and escalating where appropriate Assessing customer information and supporting internal checks Maintaining a high standard of customer service at all times Working closely with internal teams to ensure processes are followed correctly Ensuring strong attention to detail when reviewing customer data and documentation The Ideal Candidate Comes from a strong customer service background Comfortable speaking with customers over the phone, email, and live chat Excellent verbal and written communication skills High level of attention to detail Professional, calm, and confident when dealing with customers Able to manage multiple tasks and prioritise effectively Graduates are welcome to apply Previous experience in regulated or compliance-based environments is beneficial but not essential Working Hours This role operates on a shift rota: 11:00am 7:00pm or 12:00pm 8:00pm One weekend shift every two weeks (either Saturday or Sunday) Benefits Competitive salary of £26,000 £30,000 Hybrid working available after probation Supportive team environment Ongoing training and development Excellent opportunity for career progression Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.
Feb 27, 2026
Full time
Customer Interaction & Compliance Executive Location: St Albans (Office-based during probation, hybrid working available after successful completion) Salary: £26,000 £30,000 per annum Job Type: Full-time, Permanent Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered. The Role This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat . You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally. This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally. Key Responsibilities Handling customer interactions via telephone, email, and live chat Reviewing and documenting customer conversations accurately Identifying potential risk indicators and escalating where appropriate Assessing customer information and supporting internal checks Maintaining a high standard of customer service at all times Working closely with internal teams to ensure processes are followed correctly Ensuring strong attention to detail when reviewing customer data and documentation The Ideal Candidate Comes from a strong customer service background Comfortable speaking with customers over the phone, email, and live chat Excellent verbal and written communication skills High level of attention to detail Professional, calm, and confident when dealing with customers Able to manage multiple tasks and prioritise effectively Graduates are welcome to apply Previous experience in regulated or compliance-based environments is beneficial but not essential Working Hours This role operates on a shift rota: 11:00am 7:00pm or 12:00pm 8:00pm One weekend shift every two weeks (either Saturday or Sunday) Benefits Competitive salary of £26,000 £30,000 Hybrid working available after probation Supportive team environment Ongoing training and development Excellent opportunity for career progression Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.
The Solution Automotive Limited
Preston, Lancashire
PART TIME Aftersales Retention Executive Prestige Franchised Dealership Preston Our client is looking to recruit a part-time Aftersales Retention Executive for their prestigious car dealership. The objective of the position is to drive work into the Aftersales department to increase profitability, making inbound and outbound calls to existing owners with customer satisfaction and retention being the m click apply for full job details
Feb 27, 2026
Full time
PART TIME Aftersales Retention Executive Prestige Franchised Dealership Preston Our client is looking to recruit a part-time Aftersales Retention Executive for their prestigious car dealership. The objective of the position is to drive work into the Aftersales department to increase profitability, making inbound and outbound calls to existing owners with customer satisfaction and retention being the m click apply for full job details
What are you going to do: On Freecash, you choose from a range of earning opportunities listed on the platform. These may include playing mobile games, completing short surveys, or interacting with offers from digital partners. Each completed activity earns you coins, which can later be exchanged for real rewards. You decide when you log in, how often you participate, and which tasks you want to complete. There are no shifts, contracts, or fixed schedules - you simply earn per completed task. Typical activities include: Playing mobile games to a specific level Answering online surveys Completing trial or promotional offers Redeeming earned coins for cash or gift cards later Start earning instantly with a $5 bonus right after you begin your first offer. What we offer Remote earning opportunity (work from anywhere) Flexible participation with no fixed hours Tasks available worldwide (availability depends on region) Coins can be exchanged for cash and gift cards $5 bonus once you start your first offer on Freecash What we ask No minimum education required Access to a computer or smartphone with internet Willingness to complete tasks carefully Apply Click Apply Now to create your Freecash account and start earning. Your $5 bonus is added automatically once you begin your first offer. Extra information Status Open Education Level College, Secondary School, University, Other Location Nationwide Working hours per week 1 - 40 Type of Contract Casual / Part Time Jobs, Evening Job, Weekend, Summer / Holiday Jobs, Internships, Temporary Full Time, Graduate Internship, Voluntary, Placements, Work from home Salary indication Between £5.00 and £100.00 Per Hour Responsible for Complete online tasks on Freecash such as playing games, answering surveys, and engaging with digital offers to earn redeemable rewards. Published at 26-01-2026 Profession type Admin / Secretarial, Customer Service Full UK/EU driving license preferred No Car Preferred No Must be eligible to work in the EU No Cover Letter Required No Languages English
Feb 27, 2026
Full time
What are you going to do: On Freecash, you choose from a range of earning opportunities listed on the platform. These may include playing mobile games, completing short surveys, or interacting with offers from digital partners. Each completed activity earns you coins, which can later be exchanged for real rewards. You decide when you log in, how often you participate, and which tasks you want to complete. There are no shifts, contracts, or fixed schedules - you simply earn per completed task. Typical activities include: Playing mobile games to a specific level Answering online surveys Completing trial or promotional offers Redeeming earned coins for cash or gift cards later Start earning instantly with a $5 bonus right after you begin your first offer. What we offer Remote earning opportunity (work from anywhere) Flexible participation with no fixed hours Tasks available worldwide (availability depends on region) Coins can be exchanged for cash and gift cards $5 bonus once you start your first offer on Freecash What we ask No minimum education required Access to a computer or smartphone with internet Willingness to complete tasks carefully Apply Click Apply Now to create your Freecash account and start earning. Your $5 bonus is added automatically once you begin your first offer. Extra information Status Open Education Level College, Secondary School, University, Other Location Nationwide Working hours per week 1 - 40 Type of Contract Casual / Part Time Jobs, Evening Job, Weekend, Summer / Holiday Jobs, Internships, Temporary Full Time, Graduate Internship, Voluntary, Placements, Work from home Salary indication Between £5.00 and £100.00 Per Hour Responsible for Complete online tasks on Freecash such as playing games, answering surveys, and engaging with digital offers to earn redeemable rewards. Published at 26-01-2026 Profession type Admin / Secretarial, Customer Service Full UK/EU driving license preferred No Car Preferred No Must be eligible to work in the EU No Cover Letter Required No Languages English
Our client are a cloud based payroll and accounting software engineered to keep things simple, for the temporary labour market. With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers click apply for full job details
Feb 27, 2026
Full time
Our client are a cloud based payroll and accounting software engineered to keep things simple, for the temporary labour market. With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers click apply for full job details
Adecco are currently recruiting for a Customer Support Advisor for our client based in Newbury. Key Responsibilities Managing inbound and outbound customer calls Responding to customer emails and support enquiries Liaising with mobile network providers to resolve issues Supporting the sales team with product-related queries Completing product investigations where required Creating, updating, and following up on support tickets You will be required to give customers Technical advice and support (Full training will be provided) Skills & Qualifications Strong written and verbal communication skills Ability to adapt and learn quickly Confident PC skills, including use of Word, Excel, and email Good organisational and time management skills Details: Monday-Friday Office based with ability to work from home 2 days a week after probation. Free parking on site Fantastic benefits offered Potential to earn extra with a structured plan and support from your managers Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 27, 2026
Full time
Adecco are currently recruiting for a Customer Support Advisor for our client based in Newbury. Key Responsibilities Managing inbound and outbound customer calls Responding to customer emails and support enquiries Liaising with mobile network providers to resolve issues Supporting the sales team with product-related queries Completing product investigations where required Creating, updating, and following up on support tickets You will be required to give customers Technical advice and support (Full training will be provided) Skills & Qualifications Strong written and verbal communication skills Ability to adapt and learn quickly Confident PC skills, including use of Word, Excel, and email Good organisational and time management skills Details: Monday-Friday Office based with ability to work from home 2 days a week after probation. Free parking on site Fantastic benefits offered Potential to earn extra with a structured plan and support from your managers Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Talent Engagement Coordinator Location: Luton (minimum 4 days per week) Are you passionate about delivering exceptional customer service and creating a positive experience for candidates? We're looking for a Talent Engagement Coordinator to join our team and be the go-to person for our contingent workforce. In this role, you'll handle candidate queries with professionalism and empathy, ensuring every interaction leaves a positive impression. From resolving issues quickly to calming candidates who may be frustrated, you'll be the problem-solver who makes a real difference. An understanding of payroll processes will be beneficial, as you'll often assist with payment-related queries. What You'll Do Be the first point of contact for all contingent worker queries, providing clear, timely, and effective resolutions. Deliver outstanding candidate care , ensuring every individual feels supported throughout their journey. Manage and triage queries , including escalations, and keep candidates updated on progress. Support onboarding and offboarding processes , ensuring a smooth experience from start to finish. Collaborate with internal teams and external partners to resolve issues and improve processes. Monitor KPIs and contribute to continuous improvement in candidate satisfaction. What We're Looking For Strong communication skills with the ability to convey information clearly and professionally. A calm, empathetic approach when handling sensitive or challenging situations. Excellent problem-solving skills and the ability to take ownership of issues. Ability to work under pressure while maintaining a high standard of service. Knowledge of payroll processes (advantageous but not essential). Strong organisational skills and attention to detail. What We Offer Competitive salary package. 25 days annual leave plus public holidays - and your birthday off! Company pension scheme. Blended working environment. Access to learning and development tools to support your growth. If you feel you are a suitable candidate for this position, please apply now and a member of the team will be in contact to discuss the role further. Guidant Global is acting as an Employment Agency in relation to this vacancy.
Feb 27, 2026
Full time
Talent Engagement Coordinator Location: Luton (minimum 4 days per week) Are you passionate about delivering exceptional customer service and creating a positive experience for candidates? We're looking for a Talent Engagement Coordinator to join our team and be the go-to person for our contingent workforce. In this role, you'll handle candidate queries with professionalism and empathy, ensuring every interaction leaves a positive impression. From resolving issues quickly to calming candidates who may be frustrated, you'll be the problem-solver who makes a real difference. An understanding of payroll processes will be beneficial, as you'll often assist with payment-related queries. What You'll Do Be the first point of contact for all contingent worker queries, providing clear, timely, and effective resolutions. Deliver outstanding candidate care , ensuring every individual feels supported throughout their journey. Manage and triage queries , including escalations, and keep candidates updated on progress. Support onboarding and offboarding processes , ensuring a smooth experience from start to finish. Collaborate with internal teams and external partners to resolve issues and improve processes. Monitor KPIs and contribute to continuous improvement in candidate satisfaction. What We're Looking For Strong communication skills with the ability to convey information clearly and professionally. A calm, empathetic approach when handling sensitive or challenging situations. Excellent problem-solving skills and the ability to take ownership of issues. Ability to work under pressure while maintaining a high standard of service. Knowledge of payroll processes (advantageous but not essential). Strong organisational skills and attention to detail. What We Offer Competitive salary package. 25 days annual leave plus public holidays - and your birthday off! Company pension scheme. Blended working environment. Access to learning and development tools to support your growth. If you feel you are a suitable candidate for this position, please apply now and a member of the team will be in contact to discuss the role further. Guidant Global is acting as an Employment Agency in relation to this vacancy.
Join TST Events at the London Marathon 2025! We re looking for event staff to be part of this exciting event on Sunday, April 26th, 2026 . Shifts: 6-12 hours Be part of an unforgettable experience! Don t miss out apply now!
Feb 27, 2026
Seasonal
Join TST Events at the London Marathon 2025! We re looking for event staff to be part of this exciting event on Sunday, April 26th, 2026 . Shifts: 6-12 hours Be part of an unforgettable experience! Don t miss out apply now!
Job title: Complaints Adviser Contract type: Fixed Term Contract - 27 April until 27 November 2026 Location: Manchester Salary: 24,500 to 26,900 Working arrangements: Hybrid - two days a week in the office Do you enjoy investigating complex situations and bringing clarity where it's needed most? As our Complaints Adviser you'll play a key role in resolving customer complaints with professionalism, empathy, and a focus on fair outcomes. You'll bring clarity to complex situations and help ensure every customer feels heard and supported. You'll work closely with colleagues across AQA to deliver responses that reflect our values and uphold our commitment to high-quality service. You'll support the complaints team by delivering timely, high-quality responses that contribute to positive experiences for customers and stakeholders. You'll help strengthen trust in AQA by conducting thorough investigations, making fair decisions, and ensuring outcomes align with organisational policies and regulatory requirements. Your work directly supports learners and helps improve processes across AQA. Key responsibilities In this role, you'll be responsible for: Meeting service level agreements for complaint response times Conducting full and thorough investigations that lead to accurate, fair, and balanced outcomes Working collaboratively with stakeholders across AQA to gather information and resolve issues effectively What we are looking for You'll thrive in this role if you're someone who brings empathy, attention to detail, and confidence when handling complex or sensitive matters. You'll need: Experience in effective complaints handling Strong written and verbal communication skills, as much of the role will involve email communication Excellent attention to detail and accuracy The ability to manage a varied caseload and prioritise in a fast-paced environment The ability to handle sensitive or confidential information with discretion What's in it for you You'll enjoy a role that offers: Opportunities to develop expertise in complex and sensitive case handling Exposure to a wide range of teams, policies and processes across AQA A supportive team environment that values continuous improvement Flexibility to support your wellbeing and work-life balance The chance to make a meaningful difference to the customer experience and AQA's wider operations Diversity and inclusion statement At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences. Application process To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 08 March. Interviews will take place on 18, 19 and 20 March in our Manchester office.
Feb 27, 2026
Contractor
Job title: Complaints Adviser Contract type: Fixed Term Contract - 27 April until 27 November 2026 Location: Manchester Salary: 24,500 to 26,900 Working arrangements: Hybrid - two days a week in the office Do you enjoy investigating complex situations and bringing clarity where it's needed most? As our Complaints Adviser you'll play a key role in resolving customer complaints with professionalism, empathy, and a focus on fair outcomes. You'll bring clarity to complex situations and help ensure every customer feels heard and supported. You'll work closely with colleagues across AQA to deliver responses that reflect our values and uphold our commitment to high-quality service. You'll support the complaints team by delivering timely, high-quality responses that contribute to positive experiences for customers and stakeholders. You'll help strengthen trust in AQA by conducting thorough investigations, making fair decisions, and ensuring outcomes align with organisational policies and regulatory requirements. Your work directly supports learners and helps improve processes across AQA. Key responsibilities In this role, you'll be responsible for: Meeting service level agreements for complaint response times Conducting full and thorough investigations that lead to accurate, fair, and balanced outcomes Working collaboratively with stakeholders across AQA to gather information and resolve issues effectively What we are looking for You'll thrive in this role if you're someone who brings empathy, attention to detail, and confidence when handling complex or sensitive matters. You'll need: Experience in effective complaints handling Strong written and verbal communication skills, as much of the role will involve email communication Excellent attention to detail and accuracy The ability to manage a varied caseload and prioritise in a fast-paced environment The ability to handle sensitive or confidential information with discretion What's in it for you You'll enjoy a role that offers: Opportunities to develop expertise in complex and sensitive case handling Exposure to a wide range of teams, policies and processes across AQA A supportive team environment that values continuous improvement Flexibility to support your wellbeing and work-life balance The chance to make a meaningful difference to the customer experience and AQA's wider operations Diversity and inclusion statement At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences. Application process To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 08 March. Interviews will take place on 18, 19 and 20 March in our Manchester office.
Court Usher - HMCTS (Harrow Crown Court) Location: Currently based at Hendon Magistrates' Court & Willesden Magistrates' Court (relocating back to Harrow Crown Court on 13th April) Contract: Full-time, Temporary (until September 2026) Pay: 13.78 per hour (inclusive of holiday pay) Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) Agency: Brook Street, on behalf of HM Courts & Tribunals Service (HMCTS) Important Location Information Harrow Crown Court is currently operating from Hendon and Willesden Magistrates' Courts. The court will relocate back to Harrow Crown Court on 13th April. Applicants must be able to commute to the current temporary locations and to Harrow once the move takes place. Role Overview We are recruiting a Court Usher to support the smooth operation of hearings at Harrow Crown Court. This is a key front-line role, ensuring court proceedings run efficiently while providing professional support to judges, legal professionals, jurors, and members of the public. Please note: Harrow Crown Court deals with serious and sensitive criminal cases. Applicants must be prepared to handle distressing or sensitive material professionally and discreetly. Key Responsibilities Prepare and maintain courtrooms before and during hearings Assist judges and court staff both in person and via Microsoft Teams Swear in witnesses and track attendance Supervise jury deliberations when required Manage court documents, including scanning, uploading, and photocopying Handle scheduling, liaise with legal parties, and serve legal documents Process payments and warrants (including chip and pin transactions) Support the Listings Team with administrative duties Maintain professional standards of conduct and presentation at all times Requirements & Skills Strong communication and customer service skills (customer-facing experience essential) Professional, reliable, and punctual Confident speaking publicly in a courtroom setting Comfortable handling sensitive and serious criminal case material Calm, polite, and professional under pressure Previous administrative experience Confident using Microsoft Office Ability to work independently and as part of a team Compliance & Clearance Successful candidates will be subject to a thorough enhanced DBS check and background clearance, including: Employment, education, and reference checks covering the past three years Address history checks covering the past five years Evidence to cover any periods of unemployment To apply: Send your CV, mobile number, and the role you are applying for to Basheer Dawoud at basheer . co. uk Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Feb 27, 2026
Seasonal
Court Usher - HMCTS (Harrow Crown Court) Location: Currently based at Hendon Magistrates' Court & Willesden Magistrates' Court (relocating back to Harrow Crown Court on 13th April) Contract: Full-time, Temporary (until September 2026) Pay: 13.78 per hour (inclusive of holiday pay) Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) Agency: Brook Street, on behalf of HM Courts & Tribunals Service (HMCTS) Important Location Information Harrow Crown Court is currently operating from Hendon and Willesden Magistrates' Courts. The court will relocate back to Harrow Crown Court on 13th April. Applicants must be able to commute to the current temporary locations and to Harrow once the move takes place. Role Overview We are recruiting a Court Usher to support the smooth operation of hearings at Harrow Crown Court. This is a key front-line role, ensuring court proceedings run efficiently while providing professional support to judges, legal professionals, jurors, and members of the public. Please note: Harrow Crown Court deals with serious and sensitive criminal cases. Applicants must be prepared to handle distressing or sensitive material professionally and discreetly. Key Responsibilities Prepare and maintain courtrooms before and during hearings Assist judges and court staff both in person and via Microsoft Teams Swear in witnesses and track attendance Supervise jury deliberations when required Manage court documents, including scanning, uploading, and photocopying Handle scheduling, liaise with legal parties, and serve legal documents Process payments and warrants (including chip and pin transactions) Support the Listings Team with administrative duties Maintain professional standards of conduct and presentation at all times Requirements & Skills Strong communication and customer service skills (customer-facing experience essential) Professional, reliable, and punctual Confident speaking publicly in a courtroom setting Comfortable handling sensitive and serious criminal case material Calm, polite, and professional under pressure Previous administrative experience Confident using Microsoft Office Ability to work independently and as part of a team Compliance & Clearance Successful candidates will be subject to a thorough enhanced DBS check and background clearance, including: Employment, education, and reference checks covering the past three years Address history checks covering the past five years Evidence to cover any periods of unemployment To apply: Send your CV, mobile number, and the role you are applying for to Basheer Dawoud at basheer . co. uk Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
