669 Call Centre / CustomerService jobs

Field Service Team Leader Salary: £38,000 - £40,000 (OTE = £45,000) Location: North Wales Hours: Monday to Friday - 40 Hour Week Currently representing a market-leading materials handling business that is looking to appoint an experienced Field Service Team Leader to oversee and support a team of field service engineers responsible for the maintenance and repair of Forklift Trucks and other MHE equip click apply for full job details

Role: Customer Journey Coordinator Location: Barnstaple Salary: up to £27,218 (dependent on experience) plus car allowance Hours: 37 hours per week Contract: Fixed Term Contract (until 30 April 2026) About Us Are you passionate about delivering outstanding customer service and supporting communities? Join North Devon Homes as our new Customer Journey Coordinator! About the Role As the Customer Journey Coo click apply for full job details

Service Coordinator Location : St Helens Salary : £25,184.25 per annum Job title: Service Coordinator A fulfilling and exciting opportunity available for a Service Coordinator to join our Association. The Service Coordinator will be based in our offices in St Helens click apply for full job details

HGV Service Advisor Salary: £28,000£32,000 per annum Bonus: Up to £4,000 per year (OTE £36,000) Hours: 42.5 hours per week, MonFri rotating shifts Shifts: 7am4pm / 8am5pm / 9am6pm Weekends: 1 in 3 Saturday mornings (8am12pm), paid at 1.5 Location: Heathrow Area Type: Full-time, Permanent About the Opportunity A long-standing, family-run commercial vehicle dealership group is seeking a proactive and custome click apply for full job details

Company description: A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business. Job description: The Role To co-ordinate the take on of new business and provide AML and operational s click apply for full job details

Location : Grantham Hours : Full Time, Monday-Friday, 40 hours per week (35 working hours and a paid 1 hr lunch break a day) Salary : £30,000 Here at PayPlan, we are looking for a motivational leader with a passion for helping people to join our team as a DMP Team Manager click apply for full job details

Our client is a global Financial institution based in the City. Due to expansion, they are seeking a Fluent Mandarin speaker to join their front office team. The role would be assisting a Team of Relationship Managers who cover Trade Finance products. The ideal candidate would have credit analysis skills and had previous experience of Trade finance products click apply for full job details

Intermediate Estimated base salary £43.5K • £10.9K Commission About us At Jigsaw, we're on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the 'City'). Our clients include the world's biggest consultancies, leading financial institutions and top law firms. Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday. But we're only getting started! We have ambitious goals and we're looking for talented people to help us achieve them. We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen. We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work. About the role You'll be the trusted point of contact for our legal clients. You'll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver. Working in a start-up presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we're looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business. This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we'd like you to join us on our journey. You'll get to Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary Manage product trials, including training and collating feedback Assist with customer queries and requests in a timely manner Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell Strategise with the customer to align goals, promote adoption, and drive value Maximise retention and annual increases Support customers in their onboarding and account set up Train end-users and other trainers You'll need 3+ years of experience in Customer Success Excellent verbal and written communication skills, both internally and with external stakeholders An ability to work in an incredibly fast paced environment and 'think on your feet' Strong organisational skills An ability to adapt, multi-task and prioritise responsibilities Positive and high energy A problem solving mind-set Legal Customer Success experience would be beneficial but not essential To be a team player and self-motivator A proven track record of achieving and exceeding goals

Sales/Supply Service Representative Associate Sales/Supply Service Representative (SSR) IMCD UK Ltd Hours: 37.5 (Mon-Fri) Salary: Competitive IMCD N.V. based in Rotterdam, The Netherlands, is a leading global distribution partner and formulator of speciality chemicals and ingredients. IMCD is an expert solutions provider and adds sustainable value to the supply chain. Every day professionals focus on providing the best service through commercial and operational excellence. The company is mindful of the role they play in creating a better planet for all and formulates with consciousness and executes with care, to address business challenges of tomorrow, in partnership and transparency. In 2024, with over 5,100 employees, IMCD realised a revenue of EUR4,728 million. IMCD N.V.'s shares are traded at Euronext, Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices. Background and Role IMCD UK is based in Sutton, Surrey, and employs over 300 people. The role of Associate Sales/Supply Service Representative (SSR) is a customer service-based role, working as the first point of contact for customers/suppliers, responsible for building strong relationships and delivering excellent service both internally and externally. SSRs are vital to the IMCD business working in all market sectors Your responsibilities at IMCD: Our SSR team fulfils two key functions: supporting the sales side and/or supporting the purchasing side of our business. Typically, an SSR specialises in one of these two functions, but occasionally performs a combination of both. Sale-side: First point of contact for customers in relation to order placement Receiving customer orders mainly by email/phone and placing these in our ERP system Dealing with queries relating to these orders such as price queries and delivery delays Developing and maintaining good relationships with customers and colleagues Developing good communication skills via email and phone with internal and external customers/colleagues Following Best Practice in relation to IMCD goals and values Dealing and resolving customer complaints such as damaged or delayed deliveries Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary. Efficient and supportive team working Any other ad hoc tasks as required Purchasing-side: Responsible for placing supplier purchase order on our ERP system Placing purchase orders based on customer/supplier requirements, stock holding and product stock levels Dealing with queries relating to these orders such as price queries and delivery delays Maintaining stock levels in accordance with our stock policies Developing and maintaining good relationships with suppliers and colleagues Developing good communication skills via email and phone with internal and external suppliers/colleagues Following Best Practice in relation to IMCD goals and values Working with our third-party warehouses and hauliers to resolve any purchase order queries such as damages and delays. Resolving any purchase related complaints and recording these so that we can look for areas of improvement. Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary. Efficient and supportive team working Any other ad hoc tasks as required Ideal Candidate: Excellent communication skills - An essential! Not only talking on the phone and building relationships with customers and suppliers of all types, but also putting together professional emails and listening to and understanding clients' orders and colleagues' instructions. Resilient, and able to multi-task and work under pressure - No two days are the same at IMCD. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise. Solutions-focussed - our SSR Teams work with our internal teams and customer/suppliers to overcome challenges, solve problems, and constantly seek to improve processes. You will be resourceful, able to understand and assess a situation quickly, and calmly identify and implement solutions/ improvements. A can-do attitude - our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team Being a team player - Supporting colleagues when needed and working as part of a team is essential to your team's success Being highly numerate - we work with numbers a lot on the SSR team - be it giving quotes, placing orders, preparing reports or working with spreadsheets. Being able to spot discrepancies, working with percentages and in general be comfortable working with numbers. IT skills - we will happily train you on JDEdwards & Salesforce (two of our key systems), but we would like you to have a good understanding of Word and Excel and be comfortable producing emails and letters Administration experience - this would be really useful to have, although not essential GCSE (or equivalent) Maths and English grade C or higher Other information Over 5,100 staff globally, 300+ in the UK Modern office based in the heart of Sutton, a stone's throw from the high street and station Monday to Friday 37.5 hour week Opportunity for hybrid working (up to 2 days - speak to the HR Team for more information) Great company benefits: o Generous discretionary annual bonus scheme o 25 days holiday plus bank holidays, as well as additional leave including birthday, marriage/civil partnership, and moving home o Generous pension scheme, plus life assurance and income protection cover offered o Refreshments including fresh fruit, tea, coffee and soft drinks o Cycle to work scheme, annual medical checks and seasonal flu jabs o Access to extensive wellbeing services via our Employee Assistance Programme, including virtual GP, physiotherapy, and unlimited mental health counselling, discounted gym membership and discounts across a range of retailers o Onsite Yoga and physiotherapy o Regular team and company-wide social events o & lots more

Customer Success Manager page is loaded Customer Success Managerlocations: Wallingford - Oxfordshire - UK: Remote - UK Vestatime type: Full timeposted on: Posted Todayjob requisition id: R47618 Job Description: # Customer Success Manager Company OverviewJonas Event Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach. Position SummaryThe Customer Success Manager (CSM) is responsible for delivering an outstanding customer experience across all stages of the customer lifecycle. This role focuses on retention, satisfaction, and growth within our client base, ensuring customers achieve maximum value from JET's products and services.Incorporating elements of operational leadership, the CSM will drive continuous improvement across people, processes, and systems - aligning customer success initiatives with broader business goals and performance metrics. Key Responsibilities Customer Success Leadership Take the lead on the Customer Success approach to deliver world-class support and account management. Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention. Act as an escalation point for complex client issues, ensuring swift and effective resolution. Maintain oversight of all customer success activities to guarantee service quality and consistency. Implement structured feedback loops between customers, product, sales, and operational teams to improve the customer journey. Operational Management & Reporting Develop and execute the annual customer success plan, aligned with JET's strategic and financial objectives. Track key performance indicators (KPIs) for customer satisfaction (NPS), retention, and expansion revenue. Provide regular departmental reporting to the Operations Director and Senior Leadership Team (SLT), analysing trends and recommending improvement initiatives. Work closely with the Operations Director and SLT to align customer success strategy with operational delivery. Customer Retention & Growth Identify expansion and cross-sell opportunities within existing accounts, supporting commercial growth. Collaborate with the Sales and Product teams to support pre-sales engagements, renewals, and onboarding. Drive initiatives that increase adoption, usage, and advocacy of JET's software products. Ensure CRM data integrity, with accurate account and contact management for all customers. Process Improvement & Best Practice Analyse current processes, identify inefficiencies, and implement improvements to increase scalability and customer value. Develop and maintain internal and client-facing documentation to ensure consistency and knowledge sharing. Introduce and refine SaaS success metrics and processes that promote operational excellence. Apply insights from industry benchmarking to continuously evolve JET's customer success model. Qualifications and Experience Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment. Strong people management skills, with experience working across cross-functional teams. Demonstrated success in improving customer satisfaction, retention, and revenue growth. Excellent understanding of SaaS customer lifecycle management and success metrics. Experience in the events industry is highly desirable but not essential. Confident in data analysis, performance measurement, and reporting to senior stakeholders. Skilled in CRM systems, Microsoft Office (especially Excel), and communication and AI tools. Personal Characteristics A proactive, results-driven leader with a passion for customer success. Logical, analytical, and highly organised, with an eye for detail. Exceptional communicator, able to influence and collaborate across teams. Resilient under pressure with the ability to balance multiple priorities. Positive, team-oriented mindset with a willingness to challenge conventional thinking. Self-motivated, adaptable, and committed to ongoing professional growth. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Overview The hourly rate for this role is £12.98 - £13.81 depending on location. Being a Liz Earle Customer Advisor is an exciting role where you'll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there's never been a more exciting time to join us. About the role Find out from Clare what a typical day as a Liz Earle advisor looks like by watching the video at the bottom of this page. From engaging with customers to providing personalised beauty consultations, Clare's day is filled with helping people feel confident and beautiful in their own skin. You will be based on our Liz Earle counter in store and report into the Counter Manager. Responsibilities Build great relationships with our customers and your colleagues Provide personalised consultations and skin services Meet your sales targets and tell customers about our Liz Earle offers and in store promotions Complete our award-winning 12-month Skin School development programme. Ensure your counter is beautifully presented to showcase the range of Liz Earle products What you'll need to have We are looking for people who: Welcome each customer and treat everyone with empathy and understanding Enjoy meeting sales targets and playing their part to deliver great team performance Love to learn and keep up to date with the latest skincare trends Are comfortable working both on their own and within a team Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs It would be great if you also have Previous experience working with customers Experience using skincare products on customers Our benefits Liz Earle Employee discount of up to 75% Store discount (e.g., Boots or John Lewis) Quarterly Liz Earle Goody Box Discretionary team bonus scheme Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification Generous holiday allowance that increases with length of service Personal Pension Scheme We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do. Join us and together we can achieve more. Find out more here. What's next? If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.

Salary of up to £40k (depending on experience) Sonrai is a Belfast-based AI data discovery company on a mission to help save patient lives through AI technology. We enable Biotech and Pharma companies to reduce the cost, time, and risk from early discovery to clinical trials, accelerate drug, biomarker, and diagnostics, maintain a secure and compliant Trusted Research Environment, and effectively and safely manage data. Our bioinformatic cloud product is sold on a licence fee basis, along with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your portfolio have the right tools and support to succeed. Establish strong professional relationships with each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency of travel is dictated by business need, estimated at 1-3 short visits per year. You will have: A Life sciences, bioinformatics or software-related bachelors degree (2.1 or higher) or equivalent (relevant post graduate qualification desirable) 2+ years relevant professional experience in a customer facing role (such as at a CRO, or PAAS or SAAS company) A good understanding of the role of biomarkers and data analytics in precision medicine. Excellent project management skills including ability to plan and prioritise tasks whilst maintaining a high level of accuracy in all work carried out. Experience successfully managing projects in a professional environment. Demonstrate confident, effective and professional communication skills (written, oral and presentational). Evidence of ability to manage time and workload effectively while in a remote working environment. Ability to deal skillfully and promptly with new situations in order to identify feasible and practical solutions. Ability to work across a range of functional and organisational boundaries. Demonstrated ability to work successfully both independently and within a collaborative team including fostering trusting working relationships with internal teams and clients. Proficiency in use of project management tools. Right to work in the UK or Ireland for a minimum of 2 years from the date of any job offer from Sonrai Proficient to a relevant level of Business English Competitive salary and commission structure Employer pension contribution Enhanced Maternity Leave and Paternity Leave Opportunity to work from home 25 days annual leave plus 10 public/bank holidays Training budget / strong focus on staff development

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Customer Success Manager page is loaded Customer Success Managerlocations: UK-London Officetime type: Full timeposted on: Posted Todayjob requisition id: R-500772 Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life's work. The Opportunity This role reports to the Director, Customer Success - International. The Customer Success Manager (CSM) supports a strategic international customer base, acting as a trusted partner and advocate. They drive adoption, engage users, and use data to guide outcomes. CSMs collaborate across teams to ensure a seamless customer journey-from onboarding to renewal-focused on delivering value and strengthening customer trust. Success is measured by recurring revenue growth and customer satisfaction. A Day in the Life Build strong relationships with buyers, influencers, advocates, and end users Lead the full renewal cycle, including negotiations and identifying upsell opportunities Partner with Sales to ensure a seamless customer journey Guide onboarding and transitions from Sales to Customer Success Create and maintain active success plans that clarify customer goals, current state, and next steps Monitor customer health, identify risks or areas for improvement, and execute mitigation plans Deliver Value Adoption Assessments to highlight usage trends and productivity opportunities Conduct regular business reviews to align on priorities and demonstrate value Maintain consistent communication with stakeholders and keep strategic plans up to date Facilitate internal alignment meetings to connect key players and share timely insights Collaborate across Sales, Product, and Marketing to share feedback and drive innovation Support a team-first culture focused on delivering exceptional customer outcomes About You Passionate about customer success and delivering excellence Adaptable, curious, and quick to learn Strong communicator-confident in presenting and writing Empathetic listener with an understanding of professional services Skilled at independent problem-solving and troubleshooting Tech-savvy and comfortable demonstrating products 3+ years in Customer Success, Consulting, or Account Management Proactive in guiding customers through the Litera ecosystem Collaborative team player aligned with Litera's values Experience in legal tech or at a law firm preferred Why Join Litera The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment Commitment to Employees : Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact. Global, Dynamic, and Diverse Team : Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together. Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. Career Growth and Development : We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

A leading European organisation in reusable packaging is seeking a Customer Service Lead in Studley CP, UK. This full-time, office-based role involves leading a customer service team, ensuring efficient operations, and managing both team performance and customer interactions. Ideal candidates will have strong leadership skills, experience in customer service, and proficiency in tools like SAP and Excel, with a salary of up to £31,000 plus benefits.

About US: LegalEase Solutions and the legal industry Legal professionals are problem-solvers and innovators, willing to assume new responsibilities, tackle new challenges, master new technology and navigate an ever-evolving legal system. Today, technology is rapidly transforming the way law is practiced. Lawyers are changing the way justice is defined. This dynamic legal landscape makes each day unique and fosters an enjoyable, fulfilling work experience. LegalEase Solutions is a pioneer legal solutions company founded in Ann Arbor, MI with offices in Chennai, Cochin and now in Bangalore. We continue to solve problems, innovate solutions, services and we are actively changing the way conversations are had in the legal industry. We are a brand to reckon with providing legal solutions for our clients be it legal analytics, contract management, legal operations, or compliance. Job Description Designation: Customer Success Manager Experience (years): 6+ yrs No: of vacancies: 1 Location: London (Hybrid) Workdays: Monday to Friday Employment Type: Full time Permanent. Immediate Joining is preferred The Opportunity: As a key member of our Customer Success team, this role is technically savvy, highly organized and for somebody that's great at handling people. You will be accountable for managing the success of the full customer lifecycle and demonstrating best practices by consistently executing with excellence our standard processes and procedures and modeling and ensuring adoption for direct reports, if applicable. Equally comfortable liaising with C-level clients, you'll drive value across each customer account within your territory by increasing adoption, growing revenue, enabling and procuring customer advocacy - all with a keen eye to retention. The ideal candidate profile: We are seeking professionals with a minimum of 6+ years of experience in Customer Success or Key Account Management, possessing strong communication skills, proven experience in handling CXO-level interactions, and a background in SaaS or product-based companies. Candidates must be based in London or surrounding areas and be comfortable with a hybrid work model. What will you do: Set the strategic tone, direction, and supervision of how the organization works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with company's issued process, policies and procedures. Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics. Management of customer expectations and be a focus point for customer issues. Increase ARR across existing accounts through the execution of growth / upsell strategies. Drive retention for each account through customer advocacy, increased usage and adoption strategies. Travel onsite to conduct client business meetings and trainings as required. Ensure that all projects are delivered on-time, within scope. Track progress of any project plans to ensure customer satisfaction - elevate and resolve as appropriate. Manage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor. Establish and maintain relationships with third parties/vendors. What will you need: 6+ years of experience in customer success or account management roles. Must have experience in generative AI - increasingly required to liaise properly with leadership and navigate meetings effectively. Excellent written and verbal communication skills. Regular domestic travel is required with occasional international travel. Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively. Ability to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, and internal stakeholders. Strong empathy for customers and their business challenges. Proven track record in the management of global service delivery operations. Experience with JIRA, and other engagement tools is a strong plus. Excellent communication skills with customers and key executives. Ability to identify risks and dependencies and put in place plans to mitigate them. Ability to thrive in a fast-paced, evolving environment with a collaborative and proactive approach. Strong understanding of customer lifecycle management and success metrics. LegalEase is an ISO 27001 certified company. Why join LegalEase? A work culture that celebrates and encourages diversity; A workspace imbued with empathy and purpose; We believe in continuous learning. You will walk away acquiring more skills than you had; when you joined us (this is a guarantee on us); We value transparency, flexibility and over responsiveness; We are constantly striving to improve our employees work-life blend; We believe in FUN at work. We take this very seriously and have FUN as one of our core values; Personal qualities like great communication, creative thinking, and excellent written skills count for more than formal qualifications in this job. It also helps if you have: Excellent communication, interpersonal and organizational skills Poise and patience under pressure Ability to analyze business opportunities and read situations well A positive attitude and energy like a dynamite! Plenty of initiative and multi-tasking ability An accommodative mindset. With a global team, we would love someone who is flexible and open to learning

Overview Founded in 2015, Harver delivers a suite of automated solutions that optimize talent decisions for some of the world's leading organizations. Rooted in over 35 years of rich data insights backed by industrial- organizational and cognitive science, we enable organizations to engage, hire, and grow the right talent in a fast and fundamentally unbiased way. Harver has helped more than 1,300 customers take the sure path to the right talent. As a growing global organization with Harverians in 20 different countries, Harver is proud to be named among the 2022 Inc. 5000 list of the fastest-growing private companies in America. At Harver, we are: Collaborative - We embrace the power of collaboration and recognize that every individual brings unique strengths to the table. Curious - We embrace curiosity as a driving force for continuous learning and innovation. Transparent - We believe in fostering an open, honest, and accountable environment where information flows freely and clearly. Job Overview The successful Customer Success Manager will own the overall success of their customers' experience with Harver - with the goal of customer retention and expansion. CSMs will create account plans for their accounts with a focus on activities that ensure our customers are realizing value in their Harver investment while simultaneously identifying and closing expansion opportunities. CSMs will consult with customers on the uses of assessments to make decisions, communicate what our assessments measure, understand how assessments are beneficial, and provide ROI analytics. The ideal candidate has demonstrated achievements in a fast-paced, collaborative work environment and comes to Harver with experience in a technology-centric, responsive Account Management or Human Resources team. In this role you get to Collaborate across Harver with all customer-facing teams to maximize customer ROI and value realization Work in a collaborative, innovative, and customer-centric (remote) environment; with the mission of growing Harver's brand and meeting customers where they are Consult with clients from a People Science perspective Act as the "voice of the customer" to the Harver team, delivering product feedback and solutions internally at Harver and back to the customer Provide best practices and prompt service to our customers Help customers maximize value with Harver Own the customer renewal and ensure contracts are renewed on time Identify, orchestrate, and close customer expansions within the same product or across the Harver product portfolio Ensure delivery of the customer's needs Initiate and facilitate regular touchpoints with clients Deliver QBRs to our customers as needed Provide ongoing training to customers in support of adoption of Harver solutions We're looking for people who have Experience with value selling methodology The ability to communicate and simplify complex technical concepts to clients Experience with business reporting tools and analytics to showcase product value, e.g. Salesforce 5+ years of account management experience which includes a track record of exceeding retention and expansion targets Minimum undergraduate degree; in Psychology or related field helpful but not mandatory Ideally, experience with HRTech and/or Human Resources practices Autonomous self-starter with an eagerness to learn Ability to prioritize work, manage competing priorities, and manage own time Comfortable with contracts Strong communication skills Fluency in English; speaking additional languages is a plus but not required Strong attention to detail Natural curiosity and use it to understand our clients' perspectives The benefits of working at Harver As a global company, our benefits vary by location. Ask your recruiter to provide information about localized benefits. In general, Harverians enjoy: A competitive base salary and a great incentive program Discretionary paid time off - when you need it, take it Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members Retirement savings programs Generous bonus and referral rewards Remote-focused culture Flexible schedules to improve work/life integration We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Harver is the industry leading hiring solution helping organizations optimize their talent decisions. Rooted in over 35 years of rich data insights backed by I/O psychology and cognitive science, Harver delivers a suite of automated solutions that enables organizations to engage, hire, and develop the right talent in a fast and fundamentally less biased way. Having processed over 100 million candidates, Harver provides trusted, data-driven, and adaptable offerings, including assessments, video interviews, scheduling, and reference checking. Harver has helped more than 1,300 customers take the smart path to the right talent.

Director, Product Strategy & Evangelism - Service Cloud/Call Center Domain page is loaded Director, Product Strategy & Evangelism - Service Cloud/Call Center Domainremote type: Office - Flexiblelocations: United Kingdom - London: Ireland - Dublintime type: Full timeposted on: Posted Yesterdayjob requisition id: JR313539 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryProductJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Director for Service Cloud - Chief Customer team will be responsible for driving expansion, adoption, and retention of Service Cloud. This role will report to the Chief Customer Officer for Service Cloud, with the goal of inspiring, empowering, and guiding companies to deliver the most effective service in their industries by fully utilizing Service Cloud (and enabling teams and partners to do the same) to continuously improve their service maturity as they prepare for and execute AI+Data transformation.We are seeking a passionate, experienced, product leader to drive the continued success of Salesforce's market-leading Service Cloud product. Focus is on the EMEA region. Key Responsibilities: Drive product adoption of Service Cloud through the creation of scalable processes and assets Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives Own the engagement strategy for the Service Cloud Product team with the Service Cloud ecosystem in EMEA Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media. Deliver regular enablement content to support customer success and adoption of key capabilities Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Service Cloud Feed strategic customer requirements into the Product team and drive resolution of strategic customer requests Qualifications: 10+ years of experience in product management Service Cloud or similar is essential Proven track record of leading product teams and delivering successful software products. Strong understanding of Salesforce CRM systems and their applications in business environments. Exceptional leadership, communication, and interpersonal skills. Ability to think strategically and execute tactically. Experience leveraging data and insights to drive decision-making. Passion for customer success and a deep commitment to delivering exceptional customer experiences. 30% Travel Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

An exciting opportunity has arisen for aCustomer Support Engineer to join our expanding engineering team. In this role you will be responsible for providing first line technical support for our range of sonar products. Provide outstanding technical support to customers by telephone, email and occasional customer visits. Assist in solving customer's technical issues together with support from the Engineering Team. Provide on-site demonstrations of our sonar products to support sales Carry out installation, commissioning and upgrades of products Report on opportunities for product improvements Ensure communications from customers receive a response within acceptable time frame. Promote improvements, upgrades and aftersales opportunities to customers. Although office based the role may require occasional travel to support our global customer base. Technical education in a relevant discipline to sonar products Demonstrable hands-on experience of sonar survey equipment in the field or base use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively analyse complex issues and problems and come up with rational judgments demonstrate specialist knowledge and expertise in own area communicate in a clear, precise and structured way co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals If this role sounds right for you please send your CV and covering letter to:

About the role As a Support Engineer at Pugpig, you'll play a key role in keeping our customers' apps running smoothly, solving problems, and helping shape how support operates as we continue to scale. You'll be hands on with our products every day - diving into mobile apps, CMS workflows, third party services, and the publishing tech ecosystem. This role is ideal for someone with a grounding in technical support or digital operations who now wants to take on more ownership, influence processes, and work closely with engineering, product, and customer teams. You might already have experience improving support workflows, or you may come from a more technical background and want to apply that to a customer facing role. Depending on the day, you could be debugging a tricky issue, configuring a new customer's app, reviewing content feeds, or identifying ways to streamline how we deliver support. Key responsibilities Own and troubleshoot customer support requests - from triage through to resolution - working directly with customers and collaborating with our engineering and product teams where needed Use our internal tools to configure, build, and submit customer apps to the app stores, ensuring accuracy and a smooth release process Investigate and diagnose technical issues in content feeds, app builds, analytics tools, subscriptions, and CMS integrations Work closely with Customer Success Managers and Project Managers to onboard new customers, helping shape an efficient and consistent onboarding experience Identify opportunities to improve our support workflows, documentation, and tooling - your ideas will directly influence how we scale and automate Coordinate straightforward technical requirements with developers (e.g. subscriptions integrations, small CMS changes, feed mappings) Create and maintain internal and customer facing documentation, and deliver training on Pugpig products and third party platforms (e.g. analytics, push notifications) Contribute to improving quality across the support function - spotting recurring problems, suggesting product enhancements, and helping customers get the most out of the platform About Pugpig We are the best mobile publishing platform on the market and we work with the world's best media companies. We work in close partnership with our customers to conceive, evolve, customise and operate our platforms, so they can focus on their core business. Our platforms power hundreds of apps for the biggest media brands in the world, including The Independent, New Scientist, The Spectator, Condé Nast, Reach, DMG Media, CNN, Hearst and many more. We work with news media, consumer magazines, B2B publishers and membership organisations. Our teams in London and New York offer deep expertise and support to customers around the world. Working at Pugpig Here are some of the things you'll experience if you come and join us: You'll be working with the world's best media companies Alongside an awesome, vibrant team of technology professionals With a set of values that puts an emphasis on quality of life for all of our team members Hybrid working and shorter days on Wednesdays and Fridays Performance related bonus scheme Wellbeing support and healthcare options Volunteering days every year so that you can support a charity that's close to your heart Training and conference budgets that help you stay on the top of your game Loads of team social activities Our values Be the solution - We take the initiative and seek to solve problems with creativity. Make tomorrow better - We think critically about what will deliver our goals and improve tomorrow; our future selves will thank us. Zoom out - We think big picture and look beyond our immediate field of vision. Be kind - We communicate with kindness, openness and respect; we approach interactions with a positive and supportive attitude. Enjoy the ride - We have fun and prioritise quality of life, even when we're up against it. About you You're someone who enjoys solving problems, understands how digital products fit together, and cares about delivering a consistently great customer experience. You might have experience in technical support, digital publishing, QA, or a similar role - and you're now looking to build on that foundation, taking more ownership and contributing to process improvements. You're comfortable working with both customers and developers, juggling multiple priorities in a fast moving environment, and diving into unfamiliar tools or technical puzzles until you understand them. You communicate clearly, stay calm under pressure, and get energy from helping people. You'll have these skills and qualities: Experience in technical support, digital operations, or a similar customer facing technical role A problem solver with strong attention to detail and a proactive, can do approach Ability to understand technical concepts and explain them clearly to non technical users Some familiarity with Content Management Systems (we use Wordpress), mobile apps, APIs, or web technologies Experience identifying and implementing improvements to support processes, workflows, or documentation (desirable) Basic coding, scripting, or debugging experience is a bonus, but not required Excellent written and verbal communication skills Curious, keen to learn, and excited to grow within a SaaS environment If this role sounds like a great fit, get in touch with us, we'd love to hear from you! Pugpig is committed to promoting an inclusive culture. We believe that diversity leads to a happier and more productive working environment. We welcome suitably qualified applicants from all different backgrounds. Please let us know if you have additional requirements. We are happy to make the necessary accommodations so that we can facilitate a positive recruitment process.

A leading legal technology firm is seeking a Customer Success Manager in London to serve as a trusted advisor to clients in the legal industry. The role focuses on onboarding, customer relationship management, and driving product adoption. Ideal candidates will have a law degree or substantial experience in legal settings, along with a customer-centric mindset and strong relationship-building skills. This position offers a hybrid work model and competitive benefits.

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery. Customer Community & Engagement Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment. Deliver best practice workshops and product health checks to drive adoption and value. Communication & Advocacy Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact. Retention & Growth Monitor customer health and proactively address risks to satisfaction or renewal. Identify and support upsell opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. Familiarity with IWMS or CAFM platforms is a plus. Bachelor's degree in Business, Marketing, Computer Science, or a related field. Customer obsessed and outcome driven. Confident communicator and active listener. Organised and able to manage multiple priorities. Curious, proactive, and eager to learn. Collaborative team player who thrives in a fast-paced environment. Benefits and Perks 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Private medical insurance Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials MotorSave Scheme Refer a friend Liftshare Virtual GP Free on-site parking At , our philosophy is simple: always deliver the right model for our clients. Whether that means leveraging our in house teams or trusted supply chain partners, we focus on harnessing the power of the digital world to reduce cost and risk while enhancing the customer experience. One way we achieve this is through our IDEA model- Integrated Digital Estates Assets . This framework helps clients assess the maturity of their Facilities Management and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and world class technology, we partner with ambitious organisations to unlock the full value of their estates. Our approach empowers clients to sharpen their competitive advantage while driving efficiency, reducing costs, and managing risk more effectively.

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Bristol Fishponds. This role is working full time 44 hours per weekand you must be fully flexible to work during all opening hours, paying up to £35,000 p/a depending on experience. This role requires mobility and the ability to cover other sites across the South West so please ensure you have this level of flexibility and mobility. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You'll Play As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to: - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS In-house training - IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+

Salary: From £31,450 Location: Amblecote Store, Brierley Hill, DY5 3JR Contract type: Permanent Business area: Retail Closing date: 10 January 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high volume, fast paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4 7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.