1638 Call Centre / CustomerService jobs

Customer Service Assistant Parham Student Village, Canterbury Full-time Parham Student Village in Canterbury is seeking a confident and personable Customer Service Assistant to play a pivotal role in delivering an exceptional student living experience. This is a front-line position at the heart of the village, where professionalism, organisation and genuine care for residents combine to create a sa click apply for full job details

About The Role Are you an enthusiastic, proactive, creative, and empathetic individual with a passion for inspiring others? Are you a positive, people-focused team player who thrives on achieving the best outcomes for people experiencing homelessness while supporting them to develop their strengths and talents? If this sounds like you, Salvation Army Homes has an exciting opportunity for a Service M click apply for full job details

Customer Services PMO Specialist A hands-on PMO specialist role supporting a complex change portfolio within Customer Services Play a key role in ensuring change activity is governed,assuredand delivered in line with NFU Mutuals Change Framework Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon About the role This is an exciting time to join NFU Mutual and be part of a newly created team click apply for full job details

Head of Operations (Service Delivery & Digital Transformation) Location: Northamptonshire (Hybrid) Role Type: Permanent, Senior Leadership Sector: Technology-Enabled Professional Services / HR Tech The Opportunity Our client is a global, industry leader, partnering with thousands of organisations to drive intelligent, data-led decision-making click apply for full job details

We are currently recruiting for a Customer Service professional to join our well-established, successful and expanding family business based in a rural location, therefore own transport is essential. They are seeking exceptional people to join their team in a professional and friendly working environment. You will be providing support, handling a high volume of enquiries via online chat, text, e-mail and phone whilst delivering exceptional Customer Service. You'll be a natural communicator who prides themselves on their Customer Service skills, thrives on engaging with customers in helping to resolve any issues. Experience gained in customer service and possess a true 'can-do' attitude and strong work ethic? Seeking an opportunity within a friendly office environment? Plenty of initiative, tech savvy and good problem solver. Ambitious to join an exciting, well-respected and thriving organisation? This could be the role you're seeking! Our client is a forward-thinking family owned business and you will play a key role in the team, being the main point of contact for their valued customers. If you are proud of your commitment to being a service led individual with a passion for building relationships - please get in touch ASAP Interested to find out more? Please respond without delay to be considered for this role. Plum Personnel provides recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly (phone number removed) or (url removed)

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,208 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (

This is a client focused administrative role suited to someone who enjoys organisation, accuracy and delivering an excellent customer experience. It is ideal for an individual who does not want a sales role but enjoys retaining customers, supporting service delivery and ensuring clients receive the right level of support. You will act as the link between sales teams, technical specialists, and clients, ensuring new and existing clients are supported, informed and confident throughout their journey. You will manage information, coordinate activity and maintain clear communication to ensure work progresses smoothly and efficiently. Key Responsibilities: Provide administrative support to technical specialists Communicate with clients by phone and email Maintain accurate and up to date client records and databases Support and monitor client account connections, explaining benefits where required Meet key performance indicators related to client retention and service upgrades Contact clients to obtain missing application, payment or data information Process changes to client service packages, including upgrades and downgrades Identify missing client information and request details needed for reporting Inform clients about additional services that may be suitable for their needs Skills: Experience in a fast-paced customer service role, ideally office or phone based Comfortable spending most of the day on the phone Clear, confident telephone manner with strong listening skills Experience promoting additional products or services Motivated by targets and team objectives Strong computer skills, including word processing, spreadsheets, and email Excellent organisation and time management skills Able to prioritise tasks and work under pressure Strong written and verbal communication skills Proactive and positive approach to work This role offers stability, development and the opportunity to build long term client relationships in a supportive, structured environment.

Our client is an online retailer and looking for a Customer Sales Executive to join the team. You will be the first point of contact for the company s customers, delivering a professional and friendly experience at every stage of the journey. Processing orders from online sites such as Ebay, Amazon and the company website as well as telephone communications. You will play a key role in generating revenue by upselling, cross-selling, and promoting additional goods to customers to maximise on orders. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both sales and customer service. Responsibilities Respond promptly to customer enquiries across phone, email, website and online platforms Ebay/Amazon. Process orders accurately and ensure timely dispatch. Resolve delivery and product issues efficiently, coordinating with internal teams. Identify opportunities to upsell and cross-sell products, maximising customer value. Maintain accurate customer records and communications. Build lasting relationships with customers, ensuring satisfaction and retention. Handle complaints with professionalism and care, escalating where necessary. Keep product knowledge up to date to provide accurate advice. Collaborate with colleagues across sales, warehouse, and management teams. Skills and Experience Previous experience in customer service and/or sales where cross/upselling is required. Experience working or an online retailer would be beneficial Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. A proactive, self-motivated approach with strong problem-solving skills. Good IT skills, including ERP systems and Microsoft Office. Professional, resilient, and adaptable in handling challenging situations. Working Hours Monday - 8am 5pm Tuesday & Wednesday - 9am 5pm Thursday DAY OFF Friday 9am 4pm Saturday 8am 4pm Salary and Reward £27,000 -£30,000 depending on experience 25 days holiday plus bank holidays and increase in years with length of service Mon-Fri 9am 5.00pm or slight variations, some work from home available Casual dress code Pension On site parking

Noodle Talent Partners are exclusively working with an exciting organisation, recruiting the position of Customer Service Sales Administrator to join their friendly team in King's Lynn to support in delivering an exceptional service to their business customers and contribute to effective order workflow. This is a Fixed Term Contract position until January 2027. Possible scope for extension or permanent after subject to additional business requirements. The role Handle enquiries from customers via telephone and email in a professional and friendly manner, responding promptly within service level agreements and providing updates on orders to ensure optimum customer satisfaction Provide information on products available, advising on stock levels and recommending alternative & additional products to support the customer Accurately processing orders within service agreements, including all relevant documentation, meeting export requirements for international orders Monitor orders from reports to identify any delays, using initiative to liaise with relevant teams to expedite orders and keep customers informed Handle any issues or complaints with empathy and professionalism, problem solving to find positive resolutions in a timely manner and identifying areas for improvement, processing credits or returns as required Manager internal records accurately, ensuring orders are processed in line with service contracts and agreed pricing. Ensure contracts are reviewed in line with renewals Collaboration with wider business teams including Supply Chain, Sales, Marketing and more, assisting teams as required with workflow and trade show administration The candidate will have Minimum of 1-2 years Customer Service experience, preferably B2B (business to business) although B2C (business to consumer) will be considered Exceptional customer service skills and phone etiquette, with a passion for service and maintaining strong relationships A strong work ethic and desire to deliver positive results High levels of accuracy and attention to detail Strong adminstrative capabilities including use of Microsoft Office Strong communication, both written and verbal with good grammar and spelling for professional correspondence with customers Self motivated with a proactive approach to work, strong organisation and planning skills Able to problem solve and use initiative, remaining calm under pressure Quick to learn and willing to ask questions for clarity The package Salary of 26,000 22 days annual leave plus bank holidays (pro rata for contract) Free onsite parking Employee assistance programme Health & lifestyle benefits Excellent Discounts Staff socials/events Super friendly and supportive team environment in a great company! and more! If you're interested in this fantastic opportunity, please ensure that your CV is up-to-date and apply online as soon as possible using the link below. Customer Service Sales Administrator Administration B2B Trade Export Import Sales Coordinator Client Relations Customer Advisor Relationship Manager

Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront ofouraward winningcustomer service, working as part of the Aviva family? Responsibilities The Role; Our Customer Consultants are the face of Solus,demonstrating our values and work principles, and those of Aviva. Working together to create a supportive andcollaborative team working environment, which focuses on the customer and what matters to them.Our consultants identify opportunitiestopromote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will needto work as part of the Solus team to ensure that vehicles are collected, repaired and returned toourcustomers. No two customers are the same and our focus ongettingpeopleback to normalis at the heart of what we do. Our Customer Consultant will be at the forefront of ouraward-winningcustomer service department. Qualifications Desirable qualifications and experience: A strong customer focussed background Driving experience with the ability to drive all types of customer vehicles car or longwheel basedvans auto or manual Clean Full UK Drivers licence Excellent organisational skills Communication PC literate Passionate about customer service Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Technical Manager Northallerton Permanent Contract / Full Time - 37 hours Per Week Role Purpose The Technical Manager is responsible for leadership, direction and technical oversight to the Property Surveying team, ensuring the delivery of a high quality, efficient and customer focused surveying service. The role ensures that all inspection, repair and maintenance activities across customers' homes and communal areas are accurately assessed, well managed and completed to a high standard. A key purpose of the role is to ensure full compliance with the Decent Homes Standard and the requirements introduced through regulatory and legislative requirements, with a proactive focus on damp and mould, safety and compliance. The postholder supports colleagues across the organisation by providing expert technical advice and promoting a culture of professionalism, accountability and continuous improvement. What You'll be Doing: Lead and manage a high-performing Technical team to deliver a skilled, professional Surveying service across the full Broadacres property portfolio. Drive effective Surveying operations and ensure the high-quality delivery of Technical Services across the technical team, repairs service, and contracted works. Oversee and uphold all Compliance, Safety, and Quality Assurance standards for technical and repairs teams. Maintain consistent excellence in customer service through clear, proactive communication and strong service delivery. Support the team and wider business through effective data analysis, reporting, and continuous improvement initiatives What we are looking for Professional experience in property surveying within housing, construction or asset management. Level 5 HND in construction or surveying BSc or relevant strong experience in the disciplines Strong knowledge of building pathology, damp and mould, HHSRS and relevant legislation. Experience leading or mentoring technical colleagues. Ability to accurately diagnoses maintenance issues and identifies practical solutions across multiple trades. Be able to adeptly specify maintenance and improvement works, including Schedule of Rates, technical drawings, and plans. Excellent communication and customer service skills. In depth knowledge of British Standards, Building Regulations, CDM Regulations, Decent Homes Standards, Awaab's Law, planning requirements and other regulations and codes of guidance affecting the maintenance function. What We Offer: Competitive Salary: Alongside a generous annual leave package and flexible working options. Comprehensive Benefits: A range of benefits, including pension and health and safety training. Agile Working: Enjoy flexible working arrangements. Support for You: Additional perks to support your wellbeing, including our EAP service. If you are currently working as a Operations, Technical or Surveying Team Leader or Manager role, responsible for delivering excellence in customer service and leading and motivating a large team of technical professionals, then this role would be suitable for you. Similar roles might also be Why Broadacres? At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply. Our Organisation Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home. Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment! Technical Manager

North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders. What We Offer 30 days annual leave Flat-rate performance bonus Enhanced pension contributions Employee health cover Essential car user allowance Flexible and hybrid working We are seeking a dynamic, experienced and customer-focused Client Services Officer (Housing) to join our Housing Services Team. Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our Member organisations. You will be responsible for the delivery of housing management services including lettings, rent arrears control, void control and tenancy management. You will work closely with member organisations to maintain positive relationships and building trust. You will provide administrative support and guidance and produce reports for our members committee meetings, which you will be expected to attend. This is a challenging yet rewarding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality services to our member organisations. Essential Requirements Minimum of 12 months experience providing housing management services Good standard of general education, literacy and numeracy Good written and oral communication skills Knowledge of housing legislation and good practice Ability to work under pressure and meet deadlines Good IT skills Commitment to high standards of service delivery We are a learning organisation and will support staff undertaking relevant professional qualifications A full driving licence and access to a car are essential. How to Apply Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: (url removed) by 12.00 noon on the 3 March 2026.

As a Payroll Customer Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You ll work with a range of stakeholders HR/Payroll managers, Finance, IT professionals to resolve issues, improve service delivery, and enhance the customer experience. We will provide full product training, supported by your team, but you ll need to be tech savvy ideally with a Payroll background and a thirst to learn with interest in developing a career in a software support environment. Key Responsibilities Technical Support : Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement. Case Management : Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge Article creation. Collaboration : Provide input in support team in meetings, follow defined support procedures, and help drive continuous improvement. Travel & Flexibility: Occasional travel to Zellis/customer maybe required. Occasional on-call support (evenings/weekends) on a rota basis. Skills & Experience Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice Proven experience in customer service or customer support role Proficient with Payroll & case management software as well as the Microsoft suite of products Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS) A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You ll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and it s positive potential and a desire to learn Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Overview The Role: Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department. -Hybrid after probation - 12.21/ph -Temporary with an opportunity to become permanent -On site parking -On-site canteen -Career progression -Monday to Friday plus one weekend a month -Rotating shift patterns(Monday to Friday): 8-4 9-5 10-6 11-7 Main duties: -Operate the live chat providing excellent customer service -Dealing with online orders and returns -Responding to emails -Receiving phone calls (mainly inbound) -Deal with monthly customer subscriptions What we're looking for: -Previous customer service experience -Open to learn -Flexible with working hours Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Customer Service Administrator Hybrid Location Hull (HU3), Hybrid. Working 2 days per week in office. Contract 12 Month FTC Working hours 35 hours per week, between 8am 6pm Monday to Friday. Salary - £24,506 per annum. Role Purpose The Customer Service Administrator is responsible for providing a friendly, timely, efficient and high quality first response triage service to all clients/stakeholders seeking support from our clients Legal Advisory Service department and/or legal teams. Responsibilities Answer incoming calls from clients in accordance with prevailing SLA s and KPI s, carrying out a preliminary assessment including onboarding new clients, verification checks, jurisdiction checks and determining the nature of call queries in order to direct calls efficiently to the appropriate advisor/specialist/team Manage and respond to all emails received into various shared inboxes overseen by the Triage Team in accordance with prevailing SLA s and KPI s, carrying out preliminary assessments including onboarding new clients, verification checks, jurisdiction checks and determining the nature of the emails received in order to direct them efficiently and in a timely manner to the appropriate advisor/specialist/team Use internal processes and systems effectively to set up new client matters and navigate ongoing /existing client matters. Carry out duties in a professional and respectful manner, complying with relevant professional standards and any requirement set by relevant regulating bodies that our client falls under. Maintain and develop the skills and attributes necessary to continuously provide a proper standard of service/high quality support internal and externally. Ensure work standards are maintained in line with our clients expected quality assurance standards in addition to their internal policies, procedures and systems. Skills & Experience - Experience of working in a busy, fast paced call centre/contact centre environment. Experience of working in a front facing customer care service environment Able to work to competing/multiple demands and deadlines Attention to detail necessary as well as accurate information gathering from clients over the phone Computer literacy Knowledge of Microsoft Office applications If this sounds like something you would be interested in, then please click APPLY NOW! Alternatively send your CV to (url removed) quoting CSAHULL.

Job Description: Tenant Liaison Officer Location: Leeds Hours: 37.5 hours per week Contract: Full-time Department: Housing / Property Services Reports to: Delivery Manager Job details The Tenant Liaison Officer (TLO) acts as the key link between tenants, contractors, and the housing provider. The role ensures that tenants receive clear, consistent communication before, during, and after planned maintenance, refurbishment projects, or other property?related work. The TLO will support tenants throughout any works, address concerns promptly, and promote a positive customer experience. Key Responsibilities Tenant Engagement & Communication Act as the main point of contact for tenants regarding planned works, improvement programmes, and property access. Provide clear, accessible information about schedules, expected disruption, and tenant responsibilities. Arrange and conduct home visits, surveys, and tenant briefings. Support vulnerable tenants to ensure they understand and can prepare for upcoming works. Customer Service & Support Handle enquiries, compliments, and complaints, ensuring timely and effective resolution. Maintain professional, empathetic communication at all times. Identify tenants needing additional support and liaise with internal teams or external agencies where necessary. Project & Contractor Coordination Work closely with contractors and internal maintenance teams to ensure smooth delivery of planned works. Ensure contractors maintain high standards of conduct and respect for tenant homes. Communicate tenant feedback or issues to contractors and monitor responses. Health, Safety & Compliance Ensure tenants are informed about health and safety requirements linked to maintenance or construction work. Report safeguarding concerns, property condition issues, or tenancy breaches in line with policy. Keep accurate records of visits, communications, and property access. Administration & Reporting Maintain up-to-date tenant records and project documentation. Provide regular updates to managers on work progress, access issues, and tenant satisfaction. Contribute to performance reporting, tenant satisfaction surveys, and continuous service improvement. Person Specification Essential Strong communication and interpersonal skills. Experience in a customer?facing role, ideally within social housing, care, or community services. Ability to manage challenging conversations with empathy and professionalism. Good organisational and administrative skills. Ability to work independently and manage a busy workload. Full driving licence (if the role involves regular travel to properties). Desirable Knowledge of social housing regulations and tenant rights. Experience working with vulnerable tenants. Understanding of planned maintenance or construction environments. If this role sounds like it is a good fit for you, apply via the link or email (url removed)

SC Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks click apply for full job details

RECfinancial is supporting a well established in their search for a Transactional Finance Manager on an interim basis, our client is a highly respected organisation with an outstanding reputation for staff retention, culture, and whilst a big business it still has that family feel to it. Due to the company's location it is commutable from all areas of Leicestershire, including Coalville, Hinckley, click apply for full job details

Overview Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront ofouraward winningcustomer service, working as part of the Aviva family? Responsibilities The Role: Our Customer Consultants are the face of Solus,demonstrating our values and work principles, and those of Aviva. Working together to create a supportive andcollaborative team working environment, which focuses on the customer and what matters to them.Our consultants identify opportunitiestopromote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will needto work as part of the Solus team to ensure that vehicles are collected, repaired and returned toourcustomers. No two customers are the same and our focus ongettingpeopleback to normalis at the heart of what we do. Our Customer Consultant will be at the forefront of ouraward-winningcustomer service department. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Role: Telehandler Location: Oxford Contract type: Temporary (Full time) Start date: Friday 13th February Pay rate: £21 p/h Working hours: 9 hours Fawkes & Reece contact: Kira (Londonoffice) - Requirements for the Telehandler: Previous experience in a Telehandler position CPCS Card Must drive What to do next: If you think you would be a good candidate for this Telehandler position or w

Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We're supporting Karcher with the hire of a Field Sales Demonstrator to join their established field team, covering the South East and London. This is not a desk based sales role. It's a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly. You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported. This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background. What you'll be doing Visiting customer sites, distributors and end users across the South East and London Demonstrating Karcher professional equipment and showing teams how to use it properly Supporting contract mobilisation and new site setups Training site staff when new machines or solutions go live Conducting site surveys and identifying improvement or upsell opportunities Feeding leads, site insights and updates back into the sales and internal teams via CRM Supporting Key Account Managers by handling site level activity Managing your own diary, travel and planning across a large and varied territory What we're really looking for Someone confident, personable and comfortable talking to people at all levels A natural relationship builder who enjoys being customer-facing Hands-on, practical and happy being active and on their feet most of the day Organised and self-driven, able to manage their own schedule and workload Curious and willing to learn the technical side of products and solutions (full training provided) Comfortable working independently across a wide territory Full UK Driving licence Backgrounds that tend to work well: Field support or sales support roles Hospitality or retail management Customer service in technical, equipment or showroom environments Service, admin or internal roles that have moved into customer facing field work What's in it for you Starting salary: 32,888 per year, plus London Weighting: 3,600 per year where applicable ( 300 per month) Training: Structured onboarding and product/technical training through Karcher's internal academy Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts

We are looking for a Customer Service Advisor to join our team in our St Clears office Working as part of our Domestic Online Team, our Customer Service Advisors work in a fast-paced environment and face different challenges every single day. Through high performance and putting our customers first, our Customer Service Advisors have great prospects for progression and additional training opportun

Sales Controller / Transaction Manager / Automotive Manager Automotive Sector Swindon We are looking for an enthusiastic and driven Sales Controller, Transaction Manager, Automotive Manager, Business Manager, Showroom Manager, or Senior Sales Executive to join a dynamic automotive team in Wokingham. The ideal candidate will have proven experience in the vehicle sales environment , excellent custom click apply for full job details

French speaking Sales Administrator Dartford On-site parking (Must be a driver) £25,000 - £30,000 DOE Full-time Monday to Friday Do you thrive in a team-focused environment where no two days are the same? Pearson Whiffin Recruitment is working with an established and expanding business to recruit a French speaking Sales Administrator on a full-time, permanent basis. This is a fantastic opportunity for a proactive and organised individual to join a supportive team and make a real impact in a growing company. What you ll be doing: Acting as the first point of contact for a range of commercial clients, responding to calls and emails professionally and efficiently Managing and processing customer orders, quotes, returns, and credits using SAGE 50 Preparing key sales documents, proposals, and reports using Microsoft Excel and Word Keeping customer databases and price lists up to date Chasing quotes and backorders, identifying upselling opportunities Supporting marketing campaigns, promotions, and event preparations Assisting in the creation of PowerPoint presentations and sales materials Collaborating closely with internal departments to deliver outstanding customer service What we re looking for: Fluent in French and English, both written and verbal Previous experience in a sales support role within a fast-paced environment OR a good degree - Business or academic at 2:1 or above and the right personality! Strong communication and interpersonal skills A tenacious attitude with the ability to spot opportunities! Excellent organisation skills with the ability to work quickly under pressure Confident with Microsoft Office - particularly Excel and Word (SAGE 50 experience is a big plus!) Attention to detail and the ability to work proactively and independently A team player with a positive, professional approach What s in it for you? A stable, long-term role in a successful and growing business Genuine opportunities for progression and skill development A varied and engaging workload with exposure to sales and marketing Free parking and modern office facilities A welcoming team environment where your efforts are recognised Apply today to be considered. Apply today to take the next step in your career. This role is being handled by Polly Alexander, Recruitment Consultant at Pearson Whiffin Recruitment.

This role is about performance, insight and customer experience. Client Details Our client is a regulated PE backed business that's ready for growth, they are fast becoming a leader in their space. We're looking for a Contact Centre performance expert who understands what "good" looks like in a fast-paced sales and service environment - someone who can use analytics, operational insight and commercial awareness to shape how the operation works both today and in the future. Why This Role Stands Out Brand new position with genuine influence and ownership. Opportunity to shape how a 500-seat operation performs and evolves. High visibility with senior leadership. Full-time onsite in Manchester City Centre - ideal for someone who wants to be embedded within the operation and close to the action. Description The Role As Performance & CX Optimisation Manager, you will take ownership of how performance is measured, understood and improved across the contact centre. You'll work closely with senior operational leaders, commercial teams and marketing to ensure the operation is structured and performing in the most effective way possible - balancing efficiency, service levels, sales outcomes and customer experience. This role blends: Contact centre analytics Performance insight Capacity and demand modelling Channel effectiveness analysis Process optimisation Strategic operational improvement You won't be firefighting real-time issues - you'll be designing the frameworks and insights that prevent them. Key Responsibilities Performance & Operational Insight Analyse high-volume inbound and outbound performance data to identify opportunities to improve conversion, service levels and efficiency. Develop clear, automated dashboards and insight models to track KPIs across voice and digital channels. Use telephony, sales and customer data to influence how the operation is structured and managed. Turn complex datasets into clear, actionable recommendations for senior stakeholders. Customer Experience Optimisation Evaluate performance across channels (voice, email, SMS, messaging) to improve response rates, timing and effectiveness. Use call listening, transcript and speech analytics to identify inefficiencies and CX improvement opportunities. Support operational leaders to align customer journey performance with business objectives. Efficiency & Future Planning Build short, medium and long-term models that ensure the operation is working in the smartest, most sustainable way. Identify bottlenecks, inefficiencies and process gaps, and design scalable solutions. Support decisions around scheduling frameworks, demand alignment and shrinkage management - ensuring decisions are insight-led rather than reactive. Cross-Functional Collaboration Partner with Marketing and Commercial teams to understand campaign activity, lead flow and demand patterns. Work with Finance and Operations to ensure performance models support wider business targets. Contribute to strategic discussions by translating operational data into commercial impact. Profile What We're Looking For Proven experience in Contact Centre Performance, Analytics, Workforce Optimisation or CX Performance roles within a high-volume B2C environment. Deep understanding of contact centre KPIs such as conversion, answer rates, speed to answer, dial efficiency, and adherence - and how they interlink. Strong analytical capability with advanced Excel skills; experience with BI tools such as Power BI or Tableau preferred. Comfortable working with large datasets, building models and challenging operational norms. A strategic mindset - able to balance short-term performance wins with long-term operational efficiency. Confident stakeholder management skills - able to influence senior leaders through data-led insight. Most importantly, you'll be someone who thrives on building structure, creating clarity and using evidence to drive meaningful operational improvement. Job Offer Modern offices in the heart of Manchester City Centre Subsidised parking, rail and tram discounts and salary sacrifice options Give back volunteer days Excellent incentives and social events running regularly Family friendly business with strong policies and processes to ensure great support for employees Perks such as snacks, hot and soft drinks etc all available in office for all employees Salary 50,000 (fixed) but plenty of option to grow in role and impact future earnings Pension, holidays and everything else you would expect with the type of role!

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor . You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately. Job Type: Permanent Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm Location: Weybridge, Surrey - hybrid working Benefits: Generous holiday allowance Pension contributions 4.5% matched Yearly discretionary bonus Life assurance 4 annual salary Flexible benefits platform Independent financial advice service Enhanced Employee Assistance programme Shopping discounts with retailers As the German Customer Service Advisor, you will be responsible for: Process sales orders and quotations Develop relationships with customers and assist with any enquires Respond to all inbound calls & emails quickly and efficiently Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary Many other duties, full job description available upon request. The successful German Customer Service Advisor will have the following related skills / experience: Fluent in German and English, both verbal and written is essential Experience of working in a busy and demanding environment. Commercially aware Ability to multitask with confident organisational skills Excellent communication skills Good working knowledge of MS Office Previous experience of Oracle would be advantageous but not essential

We are seeking a Temporary Customer Service Advisor to provide exceptional support to customers during both day and night shifts. This role in Stockport requires a focus on delivering high-quality service in the not-for-profit sector. Client Details This organisation operates within the not-for-profit industry and is a medium-sized entity with a strong focus on community impact. They are committed to providing outstanding customer support and fostering a supportive work environment. Description As a Temporary Customer Service Advisor (Days & Nights) you will: Answering calls and handling call-centre type queries related to customer well-being. Providing compassionate and empathetic care to customers. Updating customer accounts within a CRM system. Ad-hoc duties as and when required. Profile A successful Temporary Customer Service Advisor should have: Experience working within a call centre environment is essential Ability to work flexibly across day and night shifts. Can commit to an on-going temporary role with the view to go perm Confident on the phone and a positive demeanour Strong work ethic and a self-starter attitude. Team Player A Full UK Driving License is essential for the role & successful DBS check. Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 - 16:00pm), (14:00pm - 22:30pm) and (22:00pm - 06:00am). Job Offer Opportunity to join growing company Opportunity for the role to be extended/go permanent

Customer Service Administrator £25,625 per annum 40 hours per week Wheelchair Service Centre Ashford TN23 6LL Purpose of Job To help create an efficient and effective, friendly and courteous day to day Customer Service department. Your role may include: Main Duties and Responsibilities Raising orders Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email. Scheduling of orders Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs. Engineers daily schedule Responsible for ensuring engineers are booked daily to capacity. Communication Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager. Administration Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures. Clinical bookings Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs. General You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence. Undertake the job inline with company competencies as follows: Achieves business results and adds value to the service. Focuses on internal and external customers. Builds and maintains effective teamwork with colleagues. Embraces change. Performs duties according to all company policies, procedures and instructions. This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops. Key Performance Indicators Orders processed with accuracy. Queries, enquiries and complaints resolved with excellent customer service. Completed orders processed in a timely manner. Person Required Skills Excellent customer service skills. Excellent communication skills to interact with internal staff and departments, prescribers and service users. Must be able to work on own initiative as well as part of a team. Computer literate with good working knowledge of Word and Excel. Excellent telephone manner. Excellent organisational skills with a good eye for detail. An enthusiastic and motivated individual who strives to succeed. Must be flexible, adaptable and positive in their approach to work. Knowledge Previous experience within a busy customer service department. Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage. Experience in a similar type of role would be beneficial. Qualifications Qualified to GCSE level or equivalent. Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

A well-established and growing business within the digital printing sector is seeking a proactive and customer-focused Sales Coordinator to join its commercial team. This role sits at the heart of the customer journey and is ideal for someone who enjoys being the first point of contact, building strong customer relationships and supporting sales activity in a fast-paced environment. Alongside core order processing and account administration, the role offers clear scope to identify and act on cross-sell and up-sell opportunities at the point of order. Job Title: Sales Coordinator Salary: Up to 28,000, depending on experience + bonus Location: On-site with hybrid working (1 day from home per week) Type: 12-month Fixed Term Contract, full-time You will handle inbound customer enquiries by phone and email, manage sales orders through internal systems and ensure a smooth handover to warehouse and dispatch teams. Working closely with sales, finance and returns colleagues, you will play a key role in delivering a consistently high level of customer service. Responsibilities include but are not limited to: Act as the first point of contact for inbound customer calls and emails Process and manage customer orders through the web shop and SAP system Identify and action cross-sell and up-sell opportunities Build and maintain strong working relationships with customer contacts Complete day-to-day account administration including credits, invoicing and delivery queries Monitor courier information, resolve delivery disputes and arrange same-day deliveries when required Support sales teams with account management and customer service Promote marketing initiatives as directed by sales management Liaise with finance and returns teams to resolve outstanding queries What we are looking for: Previous experience in a sales support or customer service role Proven ability to handle inbound enquiries and process sales orders Experience working in a busy, customer-facing environment Positive, proactive and customer-focused approach Confident communicator with strong interpersonal skills Highly organised with excellent attention to detail Commercially aware with the ability to recognise upselling opportunities This is an excellent opportunity for a Sales Coordinator looking to join a stable, people-focused business where customer service, teamwork and development are genuinely valued. If this sounds like you and you are keen to hear more, please apply today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Job Title : Service Centre Consultant Location : Birmingham City Centre (B3) Contract Type : Temporary - 12 months Start Date : 23rd February 2026 Pay Rate : 14.02 per hour Working Pattern : Full-time. Mon-Fri shifts will fall between 8am - 6pm Role requires 1 Saturday shift every 4 weeks 9am-2pm with a day off in the week in lieu. Hybrid Working : Work from home 3 days per week (First 6 weeks is 100% office based for training) About the Opportunity Join a team that supports over a million business banking customers with their everyday needs. As a Service Centre Consultant, you'll be part of a dynamic contact centre environment where empathy, digital confidence, and resilience are key. You'll begin with a 6-week induction led by our friendly training team, gaining the knowledge and confidence to thrive. This role offers a clear path for development and career progression within a supportive and inclusive workplace. Key Responsibilities Deliver first-class customer service across a range of queries including payments, mandates, online banking, and complex issues Build rapport quickly and resolve queries with professionalism and empathy Use AI tools and digital platforms to enhance customer interactions and streamline service delivery Maintain accurate records and follow compliance procedures Continuously improve customer experience through feedback and learning Benefits : Work 3 days per week from home (once initial onsite training has been completed) Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more 30 days annual leave per year Great access to shops and restaurants First class support and training for all colleagues Opportunity for growth within the company Weekly Pay Online payslips Dedicated aftercare team Employee Assistance Programme Access to Able Futures Eyecare vouchers Workplace Pension scheme Key Skills & Experience Proven experience in customer service, ideally in a telephony or banking environment Strong communication skills-verbal and written-with the ability to handle sensitive queries Confidence using digital tools and AI platforms to support customer journeys Ability to adapt quickly to new processes and thrive in a fast-paced setting Resilience and a proactive mindset to manage high call volumes and varied customer needs Compassionate approach with a focus on fair outcomes, especially for vulnerable customers About our client : At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Account Executive . You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately. Job Type: Permanent Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm Location: Weybridge, Surrey - hybrid working Benefits: Generous holiday allowance Pension contributions 4.5% matched Yearly discretionary bonus Life assurance 4 annual salary Flexible benefits platform Independent financial advice service Enhanced Employee Assistance programme Shopping discounts with retailers As the German Account Executive, you will be responsible for: Process sales orders and quotations Develop relationships with customers and assist with any enquires Respond to all inbound calls & emails quickly and efficiently Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary Many other duties, full job description available upon request. The successful German Account Executive will have the following related skills / experience: Fluent in German and English, both verbal and written is essential Experience of working in a busy and demanding environment. Commercially aware Ability to multitask with confident organisational skills Excellent communication skills Good working knowledge of MS Office Previous experience of Oracle would be advantageous but not essential

Prism-7 resourcing are seeking a dedicated Client Service Executive to manage the day-to-day operation of designated client activity, provide executive cover across a portfolio of accounts, and support Account Managers and the wider Client Services team. This role is pivotal in ensuring high-quality service delivery, maintaining client relationships, and supporting business growth. Excellent opportunity to work within a very stable environment with potential for internal progression. Key Responsibilities Develop and maintain strong business relationships with clients, ensuring their instructions are actioned promptly and accurately. Take ownership of designated accounts, including stock reporting, invoicing, attending meetings, and monitoring productivity and service quality. Identify opportunities for business development and contribute to revenue growth. Provide executive cover across accounts, supporting smooth operation of the Client Services team. Liaise with Account Managers and colleagues to ensure timely invoicing and achievement of target margins. Prepare data, correspondence, and mailing requirements for clients as needed. Follow company work schedules, workflow procedures, and data input standards to ensure consistent and efficient service. Maintain high standards of customer service and quality across all areas of operation. Perform any other duties as required to support the team and business objectives. Person Specification Strong communicator with excellent call-handling and IT skills; confident taking responsibility across a variety of tasks. Energetic, agile, and able to act quickly under pressure in a multi-tasking environment. Team player capable of working independently or collaboratively. Proactive, enthusiastic, and able to take ownership of accounts and initiatives. Highly attentive to detail and accuracy, even with routine tasks. Strong Excel skills and a keen aptitude for learning new systems and processes. What We Offer Competitive salary Opportunity to work within a dynamic and supportive team Career development opportunities in client services and account management Central location in Grays with easy access to transport links If you are proactive, client-focused, and thrive in a fast-paced environment, this is an excellent opportunity to develop your career in client services. Monday to Friday : 8.30am-5pm If you are interested, please contact us and you will be contacted at the earliest convenience.