1128 Call Centre / CustomerService jobs

In a Nutshell We have an exciting opportunity for a Customer Service Manager to join our team within Vistry Central Home Counties, at our Takeley office. As our Customer Service Manager, you will provide day to day management and support to the Customer Service office and technician teams to provide an exceptional, consistent level of customer service to all Countryside Partnerships and open market click apply for full job details

Our client, an international travel company, is currently recruiting a dedicated, resourceful and professional Client Relationship Manager within the Education Division, to help support their rapidly growing account base. Reporting to the Client Manager, duties to include: Work with internal and external clients to support new and existing initiatives and programmes of work click apply for full job details

We have an exciting opportunity for an experienced Service Manager to join our management team at Exeter/Car & Van Store. The Opportunity: In this role, you will play an important role in supporting and motivating a team of Service & Parts Advisors by setting objectives to maximise performance and profitability, in additionto managing a workshopto ensure that workshop efficiency and productivity rat click apply for full job details

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Responsible for delivering excellent customer service and maintaining strong communication links with all departments to ensure customer requests and sales orders are being handled in line to meet the customers expectations. Main Duties & Responsibilities Managing 50% of existing and new business. Completion of all work for first time orders. Keeping customers informed of any changes to their orders, including change to delivery schedule. Maintenance of Navision to include new tooling creation and inks. Order processing. Raising of artwork with supplier. Ordering ink swatches with supplier. Date changes and order amends specified by Customer. Aged stock. Relevant Customer, external/internal accounts queries. Ensuring all relevant procedures under ISO(Apply online only) are adhered to. Processing, monitoring and follow up of customer quality complaints. Any other reasonable request that supports the business. Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required. The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Native German speaker You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £13 per hour 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code

Job Title - Customer Liaison Manager Location - Birmingham (office-based with occasional site visits) Contract - Full-time, Permanent Salary - £40,000 DOE Make a Real Difference in People's Lives Our client is looking for a confident and driven Customer Liaison Manager to lead their Administration and Customer Liaison Teams within the Disabled Facilities Grant (DFG) and Staying Independent at Home (SIAH) service. This is a pivotal leadership role where you'll shape how our clients customer experience their service, ensuring smooth case progression, clear communication and strong operational performance. You won't be managing surveying or works delivery. Instead, you'll act as the operational backbone of the service bringing visibility, structure and accountability to case flow, performance management and governance. What You'll Be Doing Leading and developing high-performing Administration and Citizen Liaison Teams Ensuring cases progress efficiently from referral through to completion Monitoring KPIs and statutory timescales, identifying risks early and driving solutions Championing excellent citizen communication and overseeing complaint resolution Acting as an escalation point for complex, sensitive, or safeguarding matters Strengthening governance, data integrity and audit readiness Driving continuous improvement and smarter, more streamlined processes What We're Looking For A strong people leader with experience managing operational or service-based teams Someone confident in performance monitoring, reporting and KPI management Excellent communication skills and a passion for delivering a positive customer experience A proactive problem-solver who can identify risks and take decisive action Experience in public sector, housing, adaptations, or regulated environments (desirable) This is an opportunity to take ownership of a critical service function, lead meaningful change, and directly improve outcomes for citizens across Birmingham.

Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role - Contact Centre Agent Location - Watford Pay Rate - 12.21 per hour Duration - Initially 3 Months Hours - 37 hours per week, ranging from 8am-8pm including weekends We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems. Our client are experiencing an increase in demand for their services meaning that there will be a high workload and candidates will need to be able to effectively organise themselves to maintain the service levels expected of this business. Working in the office, you will be joining a dynamic team of Contact Centre Agents, working as a team to provide an exceptional level of customer service to their users. If you would be interested in joining this fantastic team, apply now! Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Your new company A well-established UK-based manufacturer is seeking a Key Client Account Manager to join its growing team. They are looking to appoint a proactive, detail-oriented individual who can manage the organisation's biggest client. Your new role You will be the key liaison between clients, designers, suppliers, and internal teams. You'll manage the full project lifecycle-from technical design reviews and site surveys to installation and post-project evaluation-ensuring timely delivery, budget control, and client satisfaction. Key Responsibilities Liaising with client to understand requirements/specifications. Preparing quotations, including collating costs, contracting with suppliers and upload to in-house system for review and authorisation. Review any unsuccessful quotes with Business Ops Director to understand reasons, identify improvements on how we can improve . On receipt of POs, raise Sales Order and issue POs to suppliers. Chase progress updates from suppliers on goods in manufacture and liaise with Logistics for confirmed delivery dates, for communication to the restaurant. Arrange and attend site surveys Ensure works are booked in promptly on receipt of order, chasing progress and completion updates, and close off for invoicing . Work with accounts team to resolve any outstanding invoices where required. Management of stock/portal stock levels, liaising with the warehouse for monthly stock counts, ensuring levels are current and accurate. Ensure adjustments are made for goods in/out and monitoring of stand-in model movements/location. Any reported quality issues to be flagged to Senior Project Manager for support on resolution actions. Meet with client monthly to discuss feedback, upcoming projects, forecast information, etc to share with the wider team. Reporting on product date, spend, etc when required. What you'll need to succeed Strong communication and organisational skills. Proficient in project management tools and CRM systems. Comfortable with site visits and client-facing responsibilities. A proactive, solutions-driven mindset. ACCESS TO OWN TRANSPORT IS ESSENTIAL What you'll get in return Join a respected and growing company with a strong reputation in the industry. Enjoy a collaborative and supportive team culture. Competitive salary and benefits package to include a 4.5 day working week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We have an excellent opportunity for a Client Engagement Executivewhere you will play an important role in driving client engagement and supporting future sales growth. This is a hybrid position and you will need to be able to attend their office in Doncaster weekly. You will be working for one the UKs leading providers of a Managed Services for the provision of Training. Like any other organisation, it s the people that make the difference Are you ready for the challenge? About the role As Client Engagement Executive, you will: Take ownership of newly signed Managed Learning Service and other large contracts Ensure a seamless and successful transition from sale to active engagement Proactively connect with all relevant stakeholders Embed the service within the client organisation Drive meaningful utilisation during the first 3 6 months of the contract Act as the bridge between the client and internal teams Ensure clarity, confidence, and momentum from day one Key Accountabilities: Influencing Sales Play a key role in influencing client retention and future sales by driving engagement, uncovering growth opportunities, and demonstrating clear value from the outset. Onboarding Lead: Take immediate ownership of newly signed contracts, initiating structured onboarding plans that introduce the Managed Learning Service clearly and effectively to all relevant stakeholders. Stakeholder Connector: Identify, map and proactively engage key decision-makers, influencers and end users to ensure full awareness of the service, its benefits, and how to access it. Engagement Driver: Maintain regular contact with clients during the initial 3 6 month period, encouraging adoption and addressing any barriers to engagement to ensure the service becomes embedded within the organisation. Relationship Builder: Develop strong, trust-based relationships with client stakeholders, acting as their primary point of contact until the service is fully operational and integrated. Service Champion: Clearly communicate the value, scope and processes of the Managed Learning Service, ensuring clients understand how to maximise its impact within their business. Progress Monitor : Track engagement levels and utilisation, providing updates internally and intervening early where additional support or clarification is required. Transition Facilitator : Ensure a smooth handover to long-term client relationship management team once the client is fully engaged and actively using the service. Rewards This position of Client Engagement Executiveis a full-time permanent role, with an attractive salary of circa £30,000 to £35,000 per annum plus bonuses, depending on experience with opportunities for progression. The Knowledge & Skills you ll need for the role of Client Engagement Executive: Client Relationship Expertise: Demonstrable experience in client relationship management, customer success, onboarding or account management within a B2B environment. Proactive Approach: Self-motivated and confident in initiating conversations, building networks and driving engagement Strong Communication Skills: Clear, professional and confident communicator, capable of engaging stakeholders at all levels of an organisation Organisational Strength: Able to manage multiple client onboarding journeys simultaneously, maintaining structure and attention to detail Commercial Awareness: Understands the importance of client retention, service adoption and long-term value creation Learning Mindset: Appreciates the impact of managed learning solutions and is motivated to help organisations maximise the value of their development initiatives About the Company Our client is one the UKs leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successful private companies. As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance. Why them? You re a fun and friendly person who values good relationships and takes absolute pride in everything you do and you want to be part of their success story and we d like to hear from you today! How to Apply Please note this role is subject to a DBS check. eRecruitSmart is advertising the role of Client Engagement Executiveon behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

Michael Page have just registered a new exciting Permanent Sales Administrator Position in Wakefield to work for a reputable manufacturing organisation to start asap. This would be an exceptional opportunity for an experienced Customer Service Advisor looking to join a business that have a excellent reputation for client satisfaction and someone that would like to join an organisation which are growing and have lots of exciting plans for the year! Client Details Michael Page have just registered a new exciting Permanent Sales Administrator Position in Wakefield to work for a reputable manufacturing organisation to start asap. This would be an exceptional opportunity for an experienced Customer Service Advisor looking to join a business that have a excellent reputation for client satisfaction and someone that would like to join an organisation which are growing and have lots of exciting plans for the year! Description As a Sales Administrator you will be working as part of a team and will be the first point of contact for customers providing excellent support and guidance in relation to the products and services the business offers. You will be supporting with a variety of queries providing quotations for customers and taking orders alongside processing these for the customer from start to finish. The role will be working closely with suppliers and third parties to a provide a seamless order process for each customer and you will ensure delivery is provided at the agreed time and work with transport companies along the way. Will be promoting the products and looking at other services in which could benefit the customer and identify ways can improve business opportunity. Profile Previous sales administration and customer service experience Excellent communication skills and a confident telephone manner A keen eye for detail and good organisation skills Confident promoting products and services An excellent team player Job Offer Salary of 30000+ reputable manufacturing business+ excellent training and support+ progression and development+ central location in Wakefield+ free parking+ hybrid working+ good benefits package+ no shift patterns or weekends+ excellent facilities and superb office environment+ great team and culture+ immediate interviews being held

Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Bereavement Trainer Location: Remote (UK) - regular travel required (car and driving licence essential) Team: Bereavement Training Employment Type: Full-Time Salary dependent on experience The Company We re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK s most exciting and best-trusted group (you may have heard of some of our sister companies ). We have a mission - to transform how people plan for the future and support families through some of life s most important and sensitive moments. We re scaling fast and reimagining a sector that s long resisted change. To get there, we re building a team of top performers who care deeply about people, learning, and doing work that matters. Ready to help shape a category from the ground up? The Role The National Bereavement Training Service (NBTS), part of Octopus Legacy, is seeking compassionate and experienced trainers to join our growing national team. You will deliver tailored workplace and customer-facing bereavement training across diverse sectors, supporting organisations to navigate grief with confidence and care. This role requires high emotional intelligence, resilience, and the ability to create emotionally safe learning environments while maintaining clear boundaries and self-care. Key Responsibilities Training Delivery & Facilitation Deliver high-quality bereavement training using a trauma-informed, person-centred approach aligned with NBTS values. Facilitate sessions confidently while managing group dynamics and emotional safety. Deliver training both in person and virtually to diverse audiences. Client Scoping & Programme Design Lead initial scoping conversations to understand client needs and tailor training accordingly. Develop bespoke training sessions, CPD modules, and proposals for corporate and public sector clients. Inclusion & Best Practice Adapt delivery to reflect cultural, faith, and individual differences in grief and bereavement. Maintain clear professional boundaries and safeguarding standards throughout delivery. Quality, Growth & Collaboration Contribute to the development of new trainers and engage in reflective practice and supervision. Stay informed on market trends and sector developments to support service growth. Introduce clients to wider Octopus Legacy services where appropriate. Who You Are An experienced trainer with a strong track record of delivering engaging sessions to varied audiences. Values-led and compassionate, with the confidence to work in emotionally complex spaces. Culturally competent, inclusive, and sensitive in your approach to death, grief, and loss. Clear on boundaries, safeguarding responsibilities, and the importance of self-care. Digitally confident, with experience using CRM systems (HubSpot), online platforms, and presentation tools. Background experience in health, social services, legal, or charitable sectors is highly advantageous. Benefits We want you to feel supported, empowered, and truly excited to be part of the team. Our benefits include: Share Incentive Scheme (SIP) - invest in the company s success. Vitality Health & Life Insurance, plus access to a free Will and Lasting Powers of Attorney. Pension scheme to support long-term financial wellbeing. Enhanced parental leave for growing families. Cycle to Work Scheme and Electric Vehicle Salary Sacrifice Scheme. Charity matching (up to £500) and volunteer days. Octopus Springboard - cash funding and time to explore entrepreneurial ideas. Birthdays off - because life should be celebrated. Company events, socials, snacks, and a dog-friendly office. Why Join Us? At Octopus Legacy/NBTS, you ll work with people who care deeply about their impact. We offer a collaborative, high-ownership environment where you can grow professionally while shaping an emerging category. You ll help make difficult conversations easier and empower people to plan confidently for the future. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Our client is looking for Customer Support Advisors with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media and Email. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Follow standard processes at all times to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £25.5K (£13.03 per hour) 37.5-hour week 5/6 months contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, lovely working environment Free parking Free refreshments Casual dress code

Our client based in Guildford are seeking an experienced Customer Service Assistant to join their busy team for the next 6 months. To be considered you must have previous office based experience, within administration and customer service, In return my client offers a friendly working environment and flexibility to work from home a few days per week. Duties: Responding to customer emails and calls Coordinating issues that are raised by customers Handling calls to and from customers Record all calls and companies on database Setting up and coordinating appointments Attend team meetings when required Requirements: Excellent written and spoken communication skills Strong systems skills Work well under pressure and towards deadlines Please apply for further information!

Michael Page have just registered a new exciting Permanent Sales Administrator Position in Leeds to work for a reputable manufacturing organisation to start asap. This would be an exceptional opportunity for an experienced Customer Service Advisor looking to join a business that have a excellent reputation for client satisfaction and someone that would like to join an organisation which are growing and have lots of exciting plans for the year! Client Details Michael Page have just registered a new exciting Permanent Sales Administrator Position in Leeds to work for a reputable manufacturing organisation to start asap. This would be an exceptional opportunity for an experienced Customer Service Advisor looking to join a business that have a excellent reputation for client satisfaction and someone that would like to join an organisation which are growing and have lots of exciting plans for the year! Description As a Sales Administrator you will be working as part of a team and will be the first point of contact for customers providing excellent support and guidance in relation to the products and services the business offers. You will be supporting with a variety of queries providing quotations for customers and taking orders alongside processing these for the customer from start to finish. The role will be working closely with suppliers and third parties to a provide a seamless order process for each customer and you will ensure delivery is provided at the agreed time and work with transport companies along the way. Will be promoting the products and looking at other services in which could benefit the customer and identify ways can improve business opportunity. Profile Previous sales administration and customer service experience Excellent communication skills and a confident telephone manner A keen eye for detail and good organisation skills Confident promoting products and services An excellent team player Job Offer Salary of 30000+ reputable manufacturing business+ excellent training and support+ progression and development+ central location in Leeds+ free parking+ hybrid working+ good benefits package+ no shift patterns or weekends+ excellent facilities and superb office environment+ great team and culture+ immediate interviews being held

Are you an experienced customer service leader with a passion for delivering exceptional customer service? We are thrilled to announce an exciting opportunity for a Contact Centre Team Leader with our public sector client based in Newham, East London! If you're ready to take on a dynamic role where you can make a real impact, we want to hear from you! Employment Details: Contract Type: Temporary (initially for 3 months with the potential for extension) Location: Newham, just 5 minutes from Abbey Road train station Pay Rate: 22.79 per hour PAYE About the Role: As the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors. Your mission? To ensure our frontline services are top-notch and that we uphold our "first-time right" ethos. Here's what you can expect: Lead with Purpose: Manage and motivate a team of customer service advisors to deliver the best in class service. Operational Excellence: Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours. Customer Focus: Handle customer complaints efficiently with a proactive, 'right first time' approach. Develop Talent: Oversee staff performance management, training, and development to cultivate a high-performing team. Safety First: Ensure compliance with Health & Safety regulations and Council policies. What We're Looking For: To thrive in this role, you should have: Proven experience in managing staff and delivering high-quality services. Strong communication skills with the ability to engage a diverse audience. A proactive approach to problem-solving and risk management. A solid understanding of customer-focused service delivery. Previous experience as a Team Leader in a Contact Centre environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details

New Opportunity - Customer Service Coordinator On behalf of our client, a long-established manufacturing business based in Derbyshire, we are seeking a proactive and organised Customer Service Coordinator to join their team. This role is primarily customer service-focused, with some administrative tasks. You will act as a key point of contact for customers, handling inbound calls, emails, orders, a click apply for full job details

An established firm of accountants based in Lincoln are looking to hire a Client Manager, to work out of their office in Lincoln. The firm has built a reputation for its proactive and client-focused approach, offering services such as fixed-price accounting, personal tax and self-assessment, consultancy and advisory, forecasting and budgeting, SEIS/EIS support, R&D tax credits, and company secretar click apply for full job details

Customer Service Coordinator Felixstowe £30K 25 days annual leave + Bank Holidays Hours: 8-5pm Company pension scheme Free parking One of the UKs largest maritime intermodal logistics operators is looking for a confident, people-focused Customer Services Coordinator who has got experience within a logistics environment to join their fast-moving team click apply for full job details

Customer Service Operations Lead Location: Trafford Park, Manchester Monday-Friday 8am - 4pm or 9am - 5pm £34,000-£38,000 Depending on experience Job Type: Full time, permanent role Customer Service Operations Lead Role overview We are recruiting a Customer Service Operations Lead to join a growing FMCG / production-led business based in Trafford Park click apply for full job details

Sales & Service Manager About the Role Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved Deputising Store Manager absence when required. What you'll do • Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators • Su click apply for full job details

Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT suppo click apply for full job details

Head of Customer Service - 3 month Fixed Term Contract A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Your duties and responsibilities will include: Responsible for ensuring defects are attended to in a reasonable timescale Promo click apply for full job details

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire , Luton and Milton Keynes , and our aim is to make sure that no-one has to face a mental health problem alone click apply for full job details

Are you a natural problem-solver who enjoys untangling complex queries, spotting discrepancies and keeping processes running smoothly? If so, this could be your next move. We're looking for a Customer Service Coordinator to join our client's friendly and forward-thinking team. This role sits at the heart of both customer service and finance , making sure product claims, credits and rebills are handled quickly, accurately and with care, turning tricky issues into smooth resolutions. Job Title: Customer Claims & Service Coordinator Type: Part-Time (3 days per week) Salary: 17,000 - 18,000 per annum Location: Bracknell What you'll be doing: Managing customer claims and queries relating to credits, adjustments and rebills due to incorrect or faulty goods Investigating and resolving issues with empathy, speed and precision Reviewing, processing and documenting credits in line with company policy Making sure corrected invoices are issued accurately and on time Collaborating with order management, finance and customer service teams to keep processes seamless Maintaining clear, detailed records and preparing reports on claims, credits and rebills Ensuring all claims and processes comply with company and system requirements What we're looking for: Experience handling customer claims, refunds or delivery issues , on faulty goods and incorrect product deliveries Brilliant attention to detail Strong communication skills to manage customer claims with professionalism and empathy A proactive, problem-solving mindset IT confidence and accuracy when recording and reporting information What's in it for you: The chance to be part of an international, innovative company with a household-name client base A supportive team environment where collaboration and ideas are encouraged A role where your attention to detail and accuracy really make a difference Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Location: 1 Lochrin Square, Edinburgh (On-site) Hours : Full time, 37.5 Hours per week. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Dutch (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here: 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at (url removed) Have a good trip, and see you soon!

Customer Order Management Specialist(Team Lead) The Role We are looking for a proactive and experienced Customer Order Management Specialist to lead a small team and oversee the end-to-end order life cycle for key accounts. You will act as the primary point of contact for complex customer inquiries, ensuring seamless internal coordination and exceptional service delivery. This role combines high-level technical order configuration with team leadership, bridging the gap between customer requirements and our internal engineering and production departments. Location: Peterborough (Hybrid - 3 days in office) Contract: 12 Months (High potential for extension to 24+ months) Pay Rate: 15-18 per hour Hours: Full-time, 37.5 hours per week (Flexible office hours) Key Responsibilities Team Leadership: Lead and support a team of four, fostering a customer-centric culture and driving operational excellence. Technical Order Management: Interpret complex customer specifications and configure Level 1 Bills of Material (BOM). Cross-Functional Liaison: Work closely with Engineering, Product Planning, and Purchasing to ensure order accuracy and plant availability. Process Oversight: Manage the full order cycle, including entry, modifications, invoicing, and logistics documentation. Problem Solving: Act as the escalation point for customer queries and lead continuous improvement projects to enhance departmental efficiency. Customer Relations: Support customer visits and maintain proactive communication regarding lead times and technical updates. About You Proven Experience: Background in customer order management, supply chain, or a similar technical service role. Technical Aptitude: Ability to interpret complex technical specifications and understand product configurations. Leadership Skills: Experience guiding a team through complex workflows and professional development. Communication: Exceptional verbal and written communication skills with a passion for service excellence. Detail-Oriented: Highly organized with the ability to manage multiple priorities in a fast-paced environment. Apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Eden Brown are seeking a highly efficient Insight & Service Improvement Lead on a permanent contract situated in Lancashire Key Responsibilities Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Gather, interrogate and analyse performance data from multiple insight channels, including complaints, tenant satisfaction surveys, call quality monitoring and operational KPIs, to identify trends, root causes and opportunities to improve the tenant experience. Ensure that the voice of the tenant is reflected in performance reporting and improvement activity, supporting the organisation to listen, learn and respond to feedback in a structured and measurable way. Provide high-quality information, dashboards and reports that enable meaningful analysis of team and service performance, translating performance data and tenant feedback into clear, actionable insight for managers and senior stakeholders. Work closely with the Head of Service Improvement and the Service Improvement Manager, utilising performance data and tenant insight to design, deliver and evaluate projects that improve service delivery, increase efficiency and enhance satisfaction for tenants. Partner with managers across the organisation to embed data-driven decision making, supporting them to use insight and feedback to allocate resources effectively, improve responsiveness and improve performance in line with tenants needs. Provide expertise to identify and recommend solutions, including policy changes and operational improvements, that enhance service quality, efficiency and the overall customer journey. Champion continuous improvement, supporting teams to apply structured approaches to service delivery, problem solving and quality enhancement. Interested candidates must have extensive Data, Insight and Service Improvement experience Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Berry Recruitment are NOW hiring for a Driven and Eagar Sales Support Executive to work for a company in Wantage, Oxfordshire Role: Sales Support Executive Salary: 28,000 Per Annum with 2,000 bonus Location: Wantage, Oxfordshire Hours: Hybrid Working Key Responsibilities of the Sales Support Executive: Dealing with all aspects of customer services - Incoming emails & calls Providing customer ETA on orders and general strong communication to customers. Loading and supporting Sales orders within our CRM. Ensuring information is correct prior to approval Approving/Shipping orders when needed within Order Support department Ensuring special pricing opportunities are loaded into NetSuite CRM efficiently to avoid POS rejection from vendors Replying to customers, internal comms and supplier's enquiries when Account Managers are unable to respond Preparing and providing quotes to customers where required. Assisting with Demo Kit requests and orders Liaising with supply chain and manufacturers for stock queries Carry out data admin to ensure all orders are up to date for stock allocation Taking part in product training and keeping up to date with new products Attending customer meetings from time to time (virtual or physical) About you: Customer focused Experience of using a CRM Strong communication skills with multiple internal departments Excellent accuracy and attention to detail Ability to listen and articulate effectively Experience and understanding of Microsoft Office To gradually learn and amass knowledge and detailed understanding of Sales Must be a problem solver and able to work under own initiative. Needs to be content to work in a semi-rural environment To converse with all customers and the people throughout the organisation from Director level to junior level. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Retention Manager (Waste Management) 28,000 + Performance Bonus + OTE 30k- 32k + Full Industry Training + Progression + Company Benefits Sheffield Are you confident handling difficult conversations and turning cancellations into long-term customer relationships, looking for an opportunity to boost your income with a performance bonus? This established and growing waste management business is seeking a Client Retention Manager to protect recurring revenue and strengthen customer loyalty. Operating across the UK, this company have the aim to become one of the largest waste management service providers in the country. Based in the Sheffield office, you will manage inbound cancellation requests, understand the root cause of concerns, and deliver solution-focused outcomes that retain business. You will act as a brand ambassador, clearly communicating service value while resolving issues related to billing, scheduling, or operations. This role would suit someone with experience in retention, customer service, or sales who enjoys objection handling, problem-solving, and working in a target-driven environment. Role Summary: Manage inbound cancellation and retention calls Identify reasons for dissatisfaction and provide tailored solutions Promote service value and offer suitable alternatives Liaise with billing and operations teams to resolve issues Maintain accurate CRM documentation Achieve retention and performance targets The Person: Experience in customer service, retention, or sales Confident communicator with strong objection-handling skills If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH24160 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

ROLE: Sales Executive HOURS: 20 hours per week, Monday - Friday (flexible working pattern) SALARY: £14,400 - £15,600 dependent on experience plus benefits BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - S&S Plastics - Sutton - in - Ashfield Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are currently recruiting for a proactive and enthusiastic Telesales Executive to join our established team at S&S Plastics, part of the Eurocell Group. This is an excellent opportunity for someone with a passion for sales, customer service, and relationship-building to make a real impact within a thriving manufacturing and plastics organisation. As our Telesales Executive, you will play a key role in generating new business, enhancing customer relationships, and driving revenue growth through effective outbound calling. Working from our internal customer database and qualified lead sources, you will identify opportunities, nurture warm prospects, and convert enquiries into orders. WHAT OUR TELESALES EXECUTIVES DO: Make outbound calls to prospective and existing customers to promote our product range and services Proactively identify and generate new business opportunities Build strong rapport and long-term relationships with customers Handle inbound enquiries and provide excellent customer service Understand customer needs to offer suitable products and solutions Update and maintain accurate customer records in the CRM system Collaborate with internal teams to ensure a smooth sales process Work to achieve and exceed agreed sales targets and KPIs WHAT WE NEED FROM OUR TELESALES EXECUTIVES: Previous experience in telesales, outbound calling, or a sales-focused role Confident, with the ability to engage customers Strong negotiation and influencing skills A driven and target-oriented mindset Ability to work independently and manage your time effectively Good IT skills and experience using CRM systems WHAT WE OFFER OUR TELESALES EXECUTIVES: You will be rewarded with a very competitive basic salary 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)