We're looking for an experienced and ambitious Service Manager to join the team at our KIA/Mercedes branch in Dundee. We offer: 33 days' annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension and much more Hours Full time: Monday - Friday 8am - 5 click apply for full job details
Feb 16, 2026
Full time
We're looking for an experienced and ambitious Service Manager to join the team at our KIA/Mercedes branch in Dundee. We offer: 33 days' annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension and much more Hours Full time: Monday - Friday 8am - 5 click apply for full job details
Service Design - Government / Public Sector - 6 month contract (inside IR35) - Remote First - SC Clearance Are you an experienced Service Design Consultant with background working for the public sector and looking for new projects? I have a number of opportunities with a well-known consultantcy on some government projects click apply for full job details
Feb 16, 2026
Contractor
Service Design - Government / Public Sector - 6 month contract (inside IR35) - Remote First - SC Clearance Are you an experienced Service Design Consultant with background working for the public sector and looking for new projects? I have a number of opportunities with a well-known consultantcy on some government projects click apply for full job details
Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmaticService Managerto lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requirescurrent active DV clearance click apply for full job details
Feb 16, 2026
Full time
Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmaticService Managerto lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requirescurrent active DV clearance click apply for full job details
At Adaptable Recruitment we are proud to be exclusively representing a leading European, family-owned insurance brokerage seeking a highly driven Client Director to join their Manchester team. This is a rare opportunity to manage a portfolio of existing clients while building your own book of business in a fast-growing, dynamic environment click apply for full job details
Feb 16, 2026
Full time
At Adaptable Recruitment we are proud to be exclusively representing a leading European, family-owned insurance brokerage seeking a highly driven Client Director to join their Manchester team. This is a rare opportunity to manage a portfolio of existing clients while building your own book of business in a fast-growing, dynamic environment click apply for full job details
Customer Care Manager Location: Carmarthenshire area (with UK travel as required) Salary: Up to £40,000 Benefits: CompanyPension, 24 days holidays plus BH, Free car parking, Employee savings platform and Employee Assistance Programme Lead click apply for full job details
Feb 16, 2026
Full time
Customer Care Manager Location: Carmarthenshire area (with UK travel as required) Salary: Up to £40,000 Benefits: CompanyPension, 24 days holidays plus BH, Free car parking, Employee savings platform and Employee Assistance Programme Lead click apply for full job details
The Solution Automotive Limited
Liverpool, Merseyside
Service Manager Prestige Franchised Motor Dealership Liverpool Our client, one of the top motor trade employers in the North West, is looking to recruit an experienced Service Manager. Working with a prestigious brand, in a stunning state of the art dealership, a very busy service department and a great team click apply for full job details
Feb 16, 2026
Full time
Service Manager Prestige Franchised Motor Dealership Liverpool Our client, one of the top motor trade employers in the North West, is looking to recruit an experienced Service Manager. Working with a prestigious brand, in a stunning state of the art dealership, a very busy service department and a great team click apply for full job details
Justice Services Lead Advisor Blackburn & Blackpool £33,000 Full-time (37 hours), Permanent The Role: We are looking for a Lead Advisor to support the delivery of services within CFO Activity Hubs. In this role, you will work directly with participants through structured group interventions and one-to-one support, helping to create a positive and rehabilitative environment that supports progressio click apply for full job details
Feb 16, 2026
Full time
Justice Services Lead Advisor Blackburn & Blackpool £33,000 Full-time (37 hours), Permanent The Role: We are looking for a Lead Advisor to support the delivery of services within CFO Activity Hubs. In this role, you will work directly with participants through structured group interventions and one-to-one support, helping to create a positive and rehabilitative environment that supports progressio click apply for full job details
A leading waste management company in the United Kingdom is seeking a Traffic Planner to coordinate daily skip and RoRo operations. This role involves ensuring compliance with legal regulations, managing driver schedules, and maintaining high service standards. The ideal candidate will excel in planning, communication, and problem-solving, contributing to the overall success of the transport department. Join us to make a positive impact in waste management and sustainability.
Feb 16, 2026
Full time
A leading waste management company in the United Kingdom is seeking a Traffic Planner to coordinate daily skip and RoRo operations. This role involves ensuring compliance with legal regulations, managing driver schedules, and maintaining high service standards. The ideal candidate will excel in planning, communication, and problem-solving, contributing to the overall success of the transport department. Join us to make a positive impact in waste management and sustainability.
About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people click apply for full job details
Feb 16, 2026
Full time
About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people click apply for full job details
Customer Service Coordinator Location: Darlington Showroom (primarily office based) Salary: circa £14 per hour dependent on experience Hours: Full-time or part-time considered (includes some weekend working) About Seymour's Home Seymour's Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales. As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour's Home is known for. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business. Role overview The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently. Responsibilities will include: Managing customer enquiries via email, telephone, live chat and social media channels Providing clear and accurate information on products, orders, deliveries and returns Processing customer orders and maintaining accurate records Resolving customer issues in a professional and timely manner Handling complaints calmly and working to achieve positive outcomes Liaising with warehouse and showroom teams to ensure smooth order fulfilment Supporting shipping, deliveries and logistics administration Assisting with picking and packing orders during busy periods when required Following internal procedures while also contributing ideas to improve customer service processes The ideal candidate We are looking for a reliable and organised individual with a genuine passion for customer service. You will ideally demonstrate: Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential) Strong communication skills, both written and verbal A high level of attention to detail and accuracy Confidence using IT systems and online platforms A proactive and flexible approach to work The ability to manage your own workload while supporting the wider team A friendly, professional and customer-focused attitude What we offer Competitive hourly rate of approximately £14 per hour Full-time or part-time working options available A supportive and welcoming team environment A varied role with day-to-day responsibility and involvement Opportunity to develop skills within a growing business If you are interested in this role and believe you have the right skills and experience, please submit your latest CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 16, 2026
Full time
Customer Service Coordinator Location: Darlington Showroom (primarily office based) Salary: circa £14 per hour dependent on experience Hours: Full-time or part-time considered (includes some weekend working) About Seymour's Home Seymour's Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales. As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour's Home is known for. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business. Role overview The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently. Responsibilities will include: Managing customer enquiries via email, telephone, live chat and social media channels Providing clear and accurate information on products, orders, deliveries and returns Processing customer orders and maintaining accurate records Resolving customer issues in a professional and timely manner Handling complaints calmly and working to achieve positive outcomes Liaising with warehouse and showroom teams to ensure smooth order fulfilment Supporting shipping, deliveries and logistics administration Assisting with picking and packing orders during busy periods when required Following internal procedures while also contributing ideas to improve customer service processes The ideal candidate We are looking for a reliable and organised individual with a genuine passion for customer service. You will ideally demonstrate: Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential) Strong communication skills, both written and verbal A high level of attention to detail and accuracy Confidence using IT systems and online platforms A proactive and flexible approach to work The ability to manage your own workload while supporting the wider team A friendly, professional and customer-focused attitude What we offer Competitive hourly rate of approximately £14 per hour Full-time or part-time working options available A supportive and welcoming team environment A varied role with day-to-day responsibility and involvement Opportunity to develop skills within a growing business If you are interested in this role and believe you have the right skills and experience, please submit your latest CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
What is Sylvera anyway? Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our mission is to incentivize investment in real climate action. Purchasing carbon credits and CDR through the carbon markets is one of the most established and scalable ways to channel finance to effective climate solutions and work toward societal net zero. Unfortunately, the carbon markets were plagued with mistrust and a lack of effectiveness since they've emerged - until Sylvera. To help organizations ensure they're making the most effective investments, Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our data and software independently and accurately validates the impact of carbon projects that capture, remove, or avoid emission whether they are up and running, or in development. Our data and tools allow users to optimise both the climate and economic performance of projects as well as understand the past and future of the market. With Sylvera, businesses, governments and developers can confidently invest in, benchmark, deliver, and report real climate impact. Our team is made up of leading minds in climate change from science to policy, finance, and carbon markets. We work in partnership with scientific organizations, universities, governments, and think tanks to develop and implement rigorous and holistic project assessment methodologies, leveraging the latest technology. We also partner with actors and institutions across the whole market to make data higher quality, more standard and more accessible. Founded in 2020, Sylvera has 130+ employees globally with offices in London, New York, and Singapore. We've raised over $96 million from leading investors like Fidelity, Balderton Capital, Index Ventures, and Insight Partners to date. What will I be doing? We're looking for a mission-driven Lead Customer Success Manager to join our commercial leadership team. This role will be responsible for setting and leading execution of the global Customer Success strategy while personally owning a portfolio of our most strategic enterprise relationships. This is a senior, hands-on role in a fast-moving environment that demands strong commercial judgement, mental agility, and the confidence to independently own and grow high-value customer partnerships. You will work closely with cross-functional internal business partners to build trusted, long-term relationships with key enterprise accounts from day one, ensuring customers realise sustained value from Sylvera's platform. Own and evolve the global Customer Success function, setting strategy, operating cadence, and best practices as we scale. Lead a geographically diverse team of global CSMs. Act as executive sponsor and lead customer success interface for a set of strategic enterprise customers, managing relationships end-to-end from onboarding through renewal and expansion. Drive successful customer onboarding and ongoing engagement, ensuring strong adoption and measurable outcomes across Sylvera's products and services. Serve as a product ambassador and trusted advisor, guiding enterprise customers on our full product suite and identifying opportunities for expansion. Partner closely with Sales leadership to secure renewals and expansions on healthy commercial terms. Represent the voice of the customer internally, feeding insights into Product and Commercial strategy. Ownership of global book of business including revenue, retention, and delivery against customer goals. We're looking for someone who: Is a self-starter who thrives in ambiguity and fast-changing environments, ideally with experience in early-stage or scaling startups. Has 6+ years' experience working with large enterprise customers in a commercially-oriented role. Has managed teams before, but is willing to roll up their sleeves and interface with customers. Is comfortable building or deepening complex subject matter expertise on the carbon markets in order to be seen as an expert for our most strategic accounts across governments and multinational corporations. Partners effectively with Senior Director and VP-level stakeholders, with occasional exposure to C-suite executives. Brings relevant experience from Customer Success, Account Management, Consulting, or Advisory roles within a data-driven SaaS environment. Is open to occasional business travel (up to 10%). Has owned or contributed meaningfully to commercial outcomes focused on retention and expansion. We'd love to hear why you're excited about joining us and building your expertise in the climate space. If you'd like, feel free to include a cover letter - we always read them! We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Benefits Equity in a rapidly growing startup Unlimited annual leave - and encouragement to actually use it! 4 weeks/year work from anywhere Enhanced parental leave Up to 20 days paid sick leave Office bar tab once a month Weekly drinks in the office Catered lunch once a month in office Monthly Deliveroo allowance once a month Location London. We work flexibly but encourage people to come to the office regularly, especially for 1-2-1, retros and divisional meetings. Our Values Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what's right - even when it's hard: We keep our focus on the long-term, even if that means short-term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long-run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. What if you're a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note-takers We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).
Feb 16, 2026
Full time
What is Sylvera anyway? Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our mission is to incentivize investment in real climate action. Purchasing carbon credits and CDR through the carbon markets is one of the most established and scalable ways to channel finance to effective climate solutions and work toward societal net zero. Unfortunately, the carbon markets were plagued with mistrust and a lack of effectiveness since they've emerged - until Sylvera. To help organizations ensure they're making the most effective investments, Sylvera provides trusted ratings, tools and data for carbon credits and CDR. Our data and software independently and accurately validates the impact of carbon projects that capture, remove, or avoid emission whether they are up and running, or in development. Our data and tools allow users to optimise both the climate and economic performance of projects as well as understand the past and future of the market. With Sylvera, businesses, governments and developers can confidently invest in, benchmark, deliver, and report real climate impact. Our team is made up of leading minds in climate change from science to policy, finance, and carbon markets. We work in partnership with scientific organizations, universities, governments, and think tanks to develop and implement rigorous and holistic project assessment methodologies, leveraging the latest technology. We also partner with actors and institutions across the whole market to make data higher quality, more standard and more accessible. Founded in 2020, Sylvera has 130+ employees globally with offices in London, New York, and Singapore. We've raised over $96 million from leading investors like Fidelity, Balderton Capital, Index Ventures, and Insight Partners to date. What will I be doing? We're looking for a mission-driven Lead Customer Success Manager to join our commercial leadership team. This role will be responsible for setting and leading execution of the global Customer Success strategy while personally owning a portfolio of our most strategic enterprise relationships. This is a senior, hands-on role in a fast-moving environment that demands strong commercial judgement, mental agility, and the confidence to independently own and grow high-value customer partnerships. You will work closely with cross-functional internal business partners to build trusted, long-term relationships with key enterprise accounts from day one, ensuring customers realise sustained value from Sylvera's platform. Own and evolve the global Customer Success function, setting strategy, operating cadence, and best practices as we scale. Lead a geographically diverse team of global CSMs. Act as executive sponsor and lead customer success interface for a set of strategic enterprise customers, managing relationships end-to-end from onboarding through renewal and expansion. Drive successful customer onboarding and ongoing engagement, ensuring strong adoption and measurable outcomes across Sylvera's products and services. Serve as a product ambassador and trusted advisor, guiding enterprise customers on our full product suite and identifying opportunities for expansion. Partner closely with Sales leadership to secure renewals and expansions on healthy commercial terms. Represent the voice of the customer internally, feeding insights into Product and Commercial strategy. Ownership of global book of business including revenue, retention, and delivery against customer goals. We're looking for someone who: Is a self-starter who thrives in ambiguity and fast-changing environments, ideally with experience in early-stage or scaling startups. Has 6+ years' experience working with large enterprise customers in a commercially-oriented role. Has managed teams before, but is willing to roll up their sleeves and interface with customers. Is comfortable building or deepening complex subject matter expertise on the carbon markets in order to be seen as an expert for our most strategic accounts across governments and multinational corporations. Partners effectively with Senior Director and VP-level stakeholders, with occasional exposure to C-suite executives. Brings relevant experience from Customer Success, Account Management, Consulting, or Advisory roles within a data-driven SaaS environment. Is open to occasional business travel (up to 10%). Has owned or contributed meaningfully to commercial outcomes focused on retention and expansion. We'd love to hear why you're excited about joining us and building your expertise in the climate space. If you'd like, feel free to include a cover letter - we always read them! We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Benefits Equity in a rapidly growing startup Unlimited annual leave - and encouragement to actually use it! 4 weeks/year work from anywhere Enhanced parental leave Up to 20 days paid sick leave Office bar tab once a month Weekly drinks in the office Catered lunch once a month in office Monthly Deliveroo allowance once a month Location London. We work flexibly but encourage people to come to the office regularly, especially for 1-2-1, retros and divisional meetings. Our Values Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what's right - even when it's hard: We keep our focus on the long-term, even if that means short-term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long-run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. What if you're a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note-takers We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).
Aftersales Manager Location:Bristol Salary: up to £50,000 plus bonus, OTE up to £65,000 + Car Hours: Monday - Friday, 8am - 6pm Ref:29986 We are currently recruiting for an experienced Aftersales Manager for our clients main dealer site in thBristol area. This is a superb opportunity for an Aftersales Manager to work for a busy and well-established main dealer site, working for a fantastic brand click apply for full job details
Feb 16, 2026
Full time
Aftersales Manager Location:Bristol Salary: up to £50,000 plus bonus, OTE up to £65,000 + Car Hours: Monday - Friday, 8am - 6pm Ref:29986 We are currently recruiting for an experienced Aftersales Manager for our clients main dealer site in thBristol area. This is a superb opportunity for an Aftersales Manager to work for a busy and well-established main dealer site, working for a fantastic brand click apply for full job details
Sales & Service Manager About the Role Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved Deputising Store Manager absence when required. What you'll do • Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators • Su click apply for full job details
Feb 16, 2026
Full time
Sales & Service Manager About the Role Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved Deputising Store Manager absence when required. What you'll do • Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators • Su click apply for full job details
We're recruiting for an experienced and highly organised Client Relationship Manager to join our team at GTG West Midlands. What we can offer you 33 days' holiday allowance with room to grow Private healthcare Generous retail discounts Flexible working Maternity and paternity packages Access to training opportunities to grow and develop skills click apply for full job details
Feb 16, 2026
Full time
We're recruiting for an experienced and highly organised Client Relationship Manager to join our team at GTG West Midlands. What we can offer you 33 days' holiday allowance with room to grow Private healthcare Generous retail discounts Flexible working Maternity and paternity packages Access to training opportunities to grow and develop skills click apply for full job details
A progressive social housing provider in Greater Manchester is seeking an Interim Head of Customer Experience to provide senior leadership during a key period of service focus and organisational development. This is a high-impact assignment for an experienced housing professional who can quickly assess, stabilise and enhance customer services while supporting long-term strategic direction click apply for full job details
Feb 16, 2026
Contractor
A progressive social housing provider in Greater Manchester is seeking an Interim Head of Customer Experience to provide senior leadership during a key period of service focus and organisational development. This is a high-impact assignment for an experienced housing professional who can quickly assess, stabilise and enhance customer services while supporting long-term strategic direction click apply for full job details
We are working with an established forwarder who is looking to recruit Ocean Import Customer Service Coordinator. GENERAL PURPOSE OF THE POSITION Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods click apply for full job details
Feb 16, 2026
Full time
We are working with an established forwarder who is looking to recruit Ocean Import Customer Service Coordinator. GENERAL PURPOSE OF THE POSITION Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods click apply for full job details
About a career with Elis Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business whi click apply for full job details
Feb 16, 2026
Full time
About a career with Elis Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business whi click apply for full job details
Role: Asssistant Support Manager Salary: £26,935 FTE Hours : 28 hours - 36 hours per week About Style Acre Are you looking for a job that has purpose, something that makes you feel like you are making a difference? Style Acre is an Oxfordshire-based, award-winning and forward-looking charity supporting adults with learning disabilities, autism and physical needs click apply for full job details
Feb 16, 2026
Full time
Role: Asssistant Support Manager Salary: £26,935 FTE Hours : 28 hours - 36 hours per week About Style Acre Are you looking for a job that has purpose, something that makes you feel like you are making a difference? Style Acre is an Oxfordshire-based, award-winning and forward-looking charity supporting adults with learning disabilities, autism and physical needs click apply for full job details
Babergh and Mid Suffolk District Council
Ipswich, Suffolk
Babergh and Mid Suffolk District Council are looking to recruit a Head of Customer Experience to join our teambased in Ipswich, Suffolk . You will join us on a full time, fixed term contract or secondment opportunity for 2 years basis. The successful candidate will earn a competitive salary of £64,269 - £78,039 per annum (pro rata for part time) click apply for full job details
Feb 16, 2026
Contractor
Babergh and Mid Suffolk District Council are looking to recruit a Head of Customer Experience to join our teambased in Ipswich, Suffolk . You will join us on a full time, fixed term contract or secondment opportunity for 2 years basis. The successful candidate will earn a competitive salary of £64,269 - £78,039 per annum (pro rata for part time) click apply for full job details
Charles Stuart Executive Search Consultants Ltd
Crawley, Sussex
Aftersales Coordinator Are you passionate about providing exceptional customer experience? and developing trusted client relationships? Be part of our positive team culture that fosters inclusivity and belonging! We are a premium design brand specialising in architectural kitchens and bathroom fittings for the retail and commercial sectors click apply for full job details
Feb 16, 2026
Full time
Aftersales Coordinator Are you passionate about providing exceptional customer experience? and developing trusted client relationships? Be part of our positive team culture that fosters inclusivity and belonging! We are a premium design brand specialising in architectural kitchens and bathroom fittings for the retail and commercial sectors click apply for full job details
We are seeking a motivated and results-driven Customer Assurance After-Sales Agent to join our expanding team. This role focuses on engaging customers who have recently purchased finance, offering them valuable aftersales protection products including warranty, breakdown cover, and GAP insurance. Working from a warm lead dialler system, you will contact customers directly referred from our inhous click apply for full job details
Feb 16, 2026
Full time
We are seeking a motivated and results-driven Customer Assurance After-Sales Agent to join our expanding team. This role focuses on engaging customers who have recently purchased finance, offering them valuable aftersales protection products including warranty, breakdown cover, and GAP insurance. Working from a warm lead dialler system, you will contact customers directly referred from our inhous click apply for full job details
Salvation Army Housing Association
St. Austell, Cornwall
About The Role Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people? Are you a positive, people-oriented team player who thrives on getting the best deal possible for people experiencing homelessness and developing their strengths and talents? If so, Salvation Army Homes has an exciting opportunity for a Service Manager at our FreshStart Service,to e click apply for full job details
Feb 16, 2026
Full time
About The Role Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people? Are you a positive, people-oriented team player who thrives on getting the best deal possible for people experiencing homelessness and developing their strengths and talents? If so, Salvation Army Homes has an exciting opportunity for a Service Manager at our FreshStart Service,to e click apply for full job details
Head of Customer Contact - Repairs A place to make a difference Location : Peterborough, hybrid 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Contract Type : Permanent Hour: 35 hours per week, Monday Friday between 8am and 6pm With over 21,000 homes across the country, were responsible for supporting thousands of customers and their families click apply for full job details
Feb 16, 2026
Full time
Head of Customer Contact - Repairs A place to make a difference Location : Peterborough, hybrid 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Contract Type : Permanent Hour: 35 hours per week, Monday Friday between 8am and 6pm With over 21,000 homes across the country, were responsible for supporting thousands of customers and their families click apply for full job details
Junior Client Manager Graduate International Programme duration: 24 months The Vacancy (in a nutshell) We have an exciting opportunity for a?Junior Client Manager Graduate?to join our International Team in April 2026. Our graduate scheme is designed to develop our future talent by giving you real responsibility from day one click apply for full job details
Feb 16, 2026
Full time
Junior Client Manager Graduate International Programme duration: 24 months The Vacancy (in a nutshell) We have an exciting opportunity for a?Junior Client Manager Graduate?to join our International Team in April 2026. Our graduate scheme is designed to develop our future talent by giving you real responsibility from day one click apply for full job details
Description Motability Operations are currently recruiting for 3x Customer Support Centre Specialists to join our team in Bristol on a 6-month FTC/secondment . As a member of the Customer Support Centre you will join our Stopped Allowance and Asset Recovery Team where you will be supporting our customers through the Stopped Allowance process and managing the return of our Vehicles for the more non- click apply for full job details
Feb 16, 2026
Seasonal
Description Motability Operations are currently recruiting for 3x Customer Support Centre Specialists to join our team in Bristol on a 6-month FTC/secondment . As a member of the Customer Support Centre you will join our Stopped Allowance and Asset Recovery Team where you will be supporting our customers through the Stopped Allowance process and managing the return of our Vehicles for the more non- click apply for full job details
AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, wed love to hear from you. What Youll Be Doing: Scheduling and planning engineers work in line with service schedules and ongoing projects click apply for full job details
Feb 16, 2026
Full time
AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, wed love to hear from you. What Youll Be Doing: Scheduling and planning engineers work in line with service schedules and ongoing projects click apply for full job details
Cedar is partnering with a global consumer-led organisation to appoint a Group Reporting Manager within its central Group Finance function. This is a high impact opportunity designed for a Big 4 / Top 10 Audit or Transaction Services professional looking to transition into a broad, commercially engaged industry role with genuine exposure to senior stakeholders and complex group-level activity click apply for full job details
Feb 16, 2026
Full time
Cedar is partnering with a global consumer-led organisation to appoint a Group Reporting Manager within its central Group Finance function. This is a high impact opportunity designed for a Big 4 / Top 10 Audit or Transaction Services professional looking to transition into a broad, commercially engaged industry role with genuine exposure to senior stakeholders and complex group-level activity click apply for full job details
Resident Service Associate Location: Head Office - Didsbury Salary: £31,968 OurResident Service Associatewill support the Lettings Manager in the delivery of a high quality lettings and management service to our exciting portfolio of developments offering apartments under the Rent to Buy model, focusing on resident and community wellbeing click apply for full job details
Feb 16, 2026
Full time
Resident Service Associate Location: Head Office - Didsbury Salary: £31,968 OurResident Service Associatewill support the Lettings Manager in the delivery of a high quality lettings and management service to our exciting portfolio of developments offering apartments under the Rent to Buy model, focusing on resident and community wellbeing click apply for full job details
Closing date: 19-02-2026 Customer Team Member Location: 2 Shore Street , Brodick, KA27 8AG Pay: £12.60 per hour Contract: 16-24 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together Support your local community - get involved in all kinds of activities and events! This job would suit people who have A genuine care for the needs of customers and members Great people skills, with the ability to build positive relationships with customers and colleagues A positive approach to change and problem solving The flexibility to work a range of different shifts Why Co-op? 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 31 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Full, paid training and dedicated support for your personal development and career progression Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Feb 16, 2026
Full time
Closing date: 19-02-2026 Customer Team Member Location: 2 Shore Street , Brodick, KA27 8AG Pay: £12.60 per hour Contract: 16-24 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together Support your local community - get involved in all kinds of activities and events! This job would suit people who have A genuine care for the needs of customers and members Great people skills, with the ability to build positive relationships with customers and colleagues A positive approach to change and problem solving The flexibility to work a range of different shifts Why Co-op? 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 31 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Full, paid training and dedicated support for your personal development and career progression Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
A leading retail company in Wantage is seeking a Lead Customer Experience Manager to elevate customer satisfaction and operational efficiency. The chosen candidate will lead a team across various store areas and take accountability for operations during key trading activities. Ideal applicants should have substantial experience in people management, be data-driven, and demonstrate a track record of improving team performance. This role offers a competitive salary and inclusive work environment.
Feb 16, 2026
Full time
A leading retail company in Wantage is seeking a Lead Customer Experience Manager to elevate customer satisfaction and operational efficiency. The chosen candidate will lead a team across various store areas and take accountability for operations during key trading activities. Ideal applicants should have substantial experience in people management, be data-driven, and demonstrate a track record of improving team performance. This role offers a competitive salary and inclusive work environment.
Nursery and Crèche Services Manager - £45,000 per annum - London W10 5XL Contract Type: Permanent Hours: Full Time, 35 hours per week Lead a Team, Shape a Service, and Boost Your Career Imagine leading a passionate team, managing resources that directly impact local families, and having your work recognized in the community click apply for full job details
Feb 16, 2026
Full time
Nursery and Crèche Services Manager - £45,000 per annum - London W10 5XL Contract Type: Permanent Hours: Full Time, 35 hours per week Lead a Team, Shape a Service, and Boost Your Career Imagine leading a passionate team, managing resources that directly impact local families, and having your work recognized in the community click apply for full job details
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 16, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
A Career Without Limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice at the end of a phone, a smile at the door, an operative under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Delivery & Optimisation Lead As a Delivery & Optimisation Lead, you will lead the end-to-end implementation of transformation initiatives and continuous improvement efforts that enhance customer experience, optimise performance and support Customer Care's transformation into a product-led, multichannel, customer first operation. You'll champion a culture of agility, collaboration and innovation, ensuring that Customer Care is equipped to lead and adapt in a fast paced evolving environment. Please note, this role is not approved for an international assignment. What you'll do: Change & Improvement Delivery - Act as a leader in establishing a transformation capability programme within Customer Care, building internal expertise in change leadership, agile delivery and continuous improvement. Lead the delivery of change and continuous improvement initiatives across Customer Care, including the delivery of planning and mobilisation phases and work with stakeholders, operations, and business teams to seamlessly transition People, Process and Technology changes in a structured and organised manner. Collaboration & Advisory - Act as an advisor to business and operations teams, sharing expertise in transformation techniques and continuous improvement methodologies. Partner with adjacent business areas to influence and embed change impacting Customer Care from outside in. Strategic connector between Customer Care and wider business functions, aligning transformation initiatives with business priorities and customer experience goals. Chair appropriate Risk & Governance Boards for Customer Care, ensuring compliance, risk mitigation and alignment with enterprise transformation standards. Change Management & Engagement - Adopt and utilise standardised change processes and tools, including the development of storyboards which articulate rationale for change, the creation of communication and engagement strategies, the implementation of end to end change strategies encompassing communications, training and reward, and support for business areas in the recruitment and engagement of change champions and Subject Matter Experts (SME's). Ensures colleagues are equipped and engaged throughout the transformation lifecycle. Continuous Improvement & Analytics - Use AI and data and analytics to identify improvement opportunities investigate root causes and implement sustainable solutions. Champion a culture of continuous improvement and agility across global teams and be accountable for the delivery of measurable business outcomes across the change portfolio, including cost reduction, customer satisfaction uplift, and operational. What you'll bring to British Airways: Deep commercial awareness with ability to align change and improvement initiatives to BA's strategic priorities and evolving customer expectations. Demonstrated ability to lead through ambiguity and drive behavioural change at scale, using structured change methodologies (eg ADKAR). Proficient in using AI driven data and analytics to identify improvement opportunities, measure impact and inform decision making. Excellent interpersonal skills with a proven track record to communicate, influence and negotiate. Proven ability to lead cross functional change forums, ensuring consistent execution and adaptation of transformation strategies across diverse markets and supplier ecosystems. Comfortable working with digital tools and platforms (eg Microsoft Copilot, PowerBI, CRM) to support transformation delivery and continuous improvement. Drives a culture of innovation and continuous improvement, establishing and leading innovation labs within Customer Care to pilot emerging technologies, AI driven solutions and new service models. Technical expertise in contact deflection & containment Your experience: Proficient in change methodologies (eg PROSCI, ADKAR). Proficient in agile methodologies (eg SAFE) Proficient in continuous improvement methodologies (eg Lean Six Sigma). Successful application of delivering tangible benefits into the organisation by applying change management techniques. Experience in using portfolio management tools (e.g. WAVE) - desired Track record of delivering effective containment and deflection What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain
Feb 16, 2026
Full time
A Career Without Limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice at the end of a phone, a smile at the door, an operative under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Delivery & Optimisation Lead As a Delivery & Optimisation Lead, you will lead the end-to-end implementation of transformation initiatives and continuous improvement efforts that enhance customer experience, optimise performance and support Customer Care's transformation into a product-led, multichannel, customer first operation. You'll champion a culture of agility, collaboration and innovation, ensuring that Customer Care is equipped to lead and adapt in a fast paced evolving environment. Please note, this role is not approved for an international assignment. What you'll do: Change & Improvement Delivery - Act as a leader in establishing a transformation capability programme within Customer Care, building internal expertise in change leadership, agile delivery and continuous improvement. Lead the delivery of change and continuous improvement initiatives across Customer Care, including the delivery of planning and mobilisation phases and work with stakeholders, operations, and business teams to seamlessly transition People, Process and Technology changes in a structured and organised manner. Collaboration & Advisory - Act as an advisor to business and operations teams, sharing expertise in transformation techniques and continuous improvement methodologies. Partner with adjacent business areas to influence and embed change impacting Customer Care from outside in. Strategic connector between Customer Care and wider business functions, aligning transformation initiatives with business priorities and customer experience goals. Chair appropriate Risk & Governance Boards for Customer Care, ensuring compliance, risk mitigation and alignment with enterprise transformation standards. Change Management & Engagement - Adopt and utilise standardised change processes and tools, including the development of storyboards which articulate rationale for change, the creation of communication and engagement strategies, the implementation of end to end change strategies encompassing communications, training and reward, and support for business areas in the recruitment and engagement of change champions and Subject Matter Experts (SME's). Ensures colleagues are equipped and engaged throughout the transformation lifecycle. Continuous Improvement & Analytics - Use AI and data and analytics to identify improvement opportunities investigate root causes and implement sustainable solutions. Champion a culture of continuous improvement and agility across global teams and be accountable for the delivery of measurable business outcomes across the change portfolio, including cost reduction, customer satisfaction uplift, and operational. What you'll bring to British Airways: Deep commercial awareness with ability to align change and improvement initiatives to BA's strategic priorities and evolving customer expectations. Demonstrated ability to lead through ambiguity and drive behavioural change at scale, using structured change methodologies (eg ADKAR). Proficient in using AI driven data and analytics to identify improvement opportunities, measure impact and inform decision making. Excellent interpersonal skills with a proven track record to communicate, influence and negotiate. Proven ability to lead cross functional change forums, ensuring consistent execution and adaptation of transformation strategies across diverse markets and supplier ecosystems. Comfortable working with digital tools and platforms (eg Microsoft Copilot, PowerBI, CRM) to support transformation delivery and continuous improvement. Drives a culture of innovation and continuous improvement, establishing and leading innovation labs within Customer Care to pilot emerging technologies, AI driven solutions and new service models. Technical expertise in contact deflection & containment Your experience: Proficient in change methodologies (eg PROSCI, ADKAR). Proficient in agile methodologies (eg SAFE) Proficient in continuous improvement methodologies (eg Lean Six Sigma). Successful application of delivering tangible benefits into the organisation by applying change management techniques. Experience in using portfolio management tools (e.g. WAVE) - desired Track record of delivering effective containment and deflection What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain
Service Manager Salary £28,174 to £30,804 per annum plus cash Health Plan and on-call shift payment of £14.30 per session Permanent, Full Time (37.5 hpw) Batley, West Yorkshire We cant offer a CoS for this role Home, a place where you belong You will join a welcoming and supportive group of colleagues dedicated to fostering a positive environment click apply for full job details
Feb 16, 2026
Full time
Service Manager Salary £28,174 to £30,804 per annum plus cash Health Plan and on-call shift payment of £14.30 per session Permanent, Full Time (37.5 hpw) Batley, West Yorkshire We cant offer a CoS for this role Home, a place where you belong You will join a welcoming and supportive group of colleagues dedicated to fostering a positive environment click apply for full job details
Customer Service Coordinator Location: Chandlers Ford, Hampshire. Customer Service Coordinator Monday to Friday 8.30am - 5.00pm, 40 hours a week (Fixed Term Maternity Cover from 1st April to 30th September 2026) Salary/Rate: currently £12.27 (£25,521.60 pa) subject to adjustment following any relevant statutory updates/review. Chandlers Ford, Hampshire, SO53 4SE Rewards & Benefits: Company Pension Scheme Free on-site parking Life Assurance Scheme Company Sick Pay Scheme Wellbeing initiatives We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires. We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service. The Role: Manage incoming calls and emails, answering any queries in a timely and professional manner. Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers. Monitoring and progressing orders by checking with suppliers. Entering referral information for clinical triage via both telephone and email. General administration that supports daily activities and duties What are we looking for? Strong experience in a similar busy and fast paced office environment Relevant telephone-based customer service experience Good attention to detail and accuracy Previous administration and diary management experience Professional and confident manner on the telephone and through email Competent IT skills with Microsoft Office programmes and ability to learn new systems. This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 16, 2026
Contractor
Customer Service Coordinator Location: Chandlers Ford, Hampshire. Customer Service Coordinator Monday to Friday 8.30am - 5.00pm, 40 hours a week (Fixed Term Maternity Cover from 1st April to 30th September 2026) Salary/Rate: currently £12.27 (£25,521.60 pa) subject to adjustment following any relevant statutory updates/review. Chandlers Ford, Hampshire, SO53 4SE Rewards & Benefits: Company Pension Scheme Free on-site parking Life Assurance Scheme Company Sick Pay Scheme Wellbeing initiatives We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires. We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service. The Role: Manage incoming calls and emails, answering any queries in a timely and professional manner. Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers. Monitoring and progressing orders by checking with suppliers. Entering referral information for clinical triage via both telephone and email. General administration that supports daily activities and duties What are we looking for? Strong experience in a similar busy and fast paced office environment Relevant telephone-based customer service experience Good attention to detail and accuracy Previous administration and diary management experience Professional and confident manner on the telephone and through email Competent IT skills with Microsoft Office programmes and ability to learn new systems. This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join Barclays as a Senior Customer Service Advisor, where you'll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you'll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we're building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you're passionate about delivering great service and looking for a role where you can learn, grow and thrive, we'd love to hear from you. To be successful as a Senior Customer Service Advisor, you should have: Experience in customer service (internal or external). Able to work - Monday to Friday. Ability to manage a high volume of customer queries without compromising quality. Excellent communication skills, both written and verbal, with the ability to tailor your message. Solid PC skills, including proficiency in Microsoft Office. Some other highly valued skills may include: A genuine desire to develop and progress your career. Confidence in balancing personal, team and client commitments. Strong time management skills, with the ability to prioritise in fast-paced, governed environments. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This is more than just a job, it's a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way. The role is hybrid and based in Northampton. Purpose of the role To address customer questions, concerns or requests while maintaining customer service expectations. Accountabilities Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner. Collaboration with teams across the bank to align, promote, and integrate customer care initiatives. Management and maintenance of customer records and documentation to ensure accuracy. Participation in training and development initiatives to improve customer skills, knowledge, and services. Identification of industry trends and developments related to customer service to implement best practice in customer care. Execution of escalation requests to the relevant team or senior management as required in a timely manner. Execution of customer service activities through various communication channels including chat, email, and phone. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 16, 2026
Full time
Join Barclays as a Senior Customer Service Advisor, where you'll begin by developing strong core telephony skills through hands-on training and ongoing support. Leading on from this, you'll progress through a structured development path that includes complaints handling training and over time, more specialist skill sets. This layered approach is designed to create a flexible, capable team that can respond confidently to evolving service demands. At Barclaycard Payments Merchant Services, we're building a team of adaptable, skilled professionals who can deliver high-quality service across a range of customer needs. If you're passionate about delivering great service and looking for a role where you can learn, grow and thrive, we'd love to hear from you. To be successful as a Senior Customer Service Advisor, you should have: Experience in customer service (internal or external). Able to work - Monday to Friday. Ability to manage a high volume of customer queries without compromising quality. Excellent communication skills, both written and verbal, with the ability to tailor your message. Solid PC skills, including proficiency in Microsoft Office. Some other highly valued skills may include: A genuine desire to develop and progress your career. Confidence in balancing personal, team and client commitments. Strong time management skills, with the ability to prioritise in fast-paced, governed environments. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This is more than just a job, it's a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way. The role is hybrid and based in Northampton. Purpose of the role To address customer questions, concerns or requests while maintaining customer service expectations. Accountabilities Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner. Collaboration with teams across the bank to align, promote, and integrate customer care initiatives. Management and maintenance of customer records and documentation to ensure accuracy. Participation in training and development initiatives to improve customer skills, knowledge, and services. Identification of industry trends and developments related to customer service to implement best practice in customer care. Execution of escalation requests to the relevant team or senior management as required in a timely manner. Execution of customer service activities through various communication channels including chat, email, and phone. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
What are you going to do: In return for your time spent working from home and taking part in research along with the feedback you provide, you can earn a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. After registering with us, we'll keep you updated by email with any suitable opportunities. There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you so it's perfect for everyone. As a self-employed opportunity it's not a suitable replacement for employment or a full time job, but it's a great way to work from home and earn extra income. There's no experience necessary, we want you to be yourself. Our members come from a variety of backgrounds including students and graduates of all ages - you'll be in great company. What we offer Earn a variety of incentives including cash, vouchers, products, gifts, experiences and prizes Mystery Shopping Product Testing Focus Groups Surveys & More What we ask No minimum education required No minimum qualifications required No minimum experience required Apply Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible! Extra information Status Open Education Level College, Secondary School, University, Other Location Nationwide Working hours per week 5 Type of Contract Casual / Part Time Jobs, Evening Job, Weekend, Summer / Holiday Jobs, Internships, Temporary Full Time, Graduate Internship, Voluntary, Placements, Work from home Responsible for Research Published at 16-01-2026 Profession type Customer Service, Online Marketing Full UK/EU driving license preferred No Car Preferred No Must be eligible to work in the EU No Cover Letter Required No Languages English
Feb 16, 2026
Full time
What are you going to do: In return for your time spent working from home and taking part in research along with the feedback you provide, you can earn a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. After registering with us, we'll keep you updated by email with any suitable opportunities. There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you so it's perfect for everyone. As a self-employed opportunity it's not a suitable replacement for employment or a full time job, but it's a great way to work from home and earn extra income. There's no experience necessary, we want you to be yourself. Our members come from a variety of backgrounds including students and graduates of all ages - you'll be in great company. What we offer Earn a variety of incentives including cash, vouchers, products, gifts, experiences and prizes Mystery Shopping Product Testing Focus Groups Surveys & More What we ask No minimum education required No minimum qualifications required No minimum experience required Apply Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible! Extra information Status Open Education Level College, Secondary School, University, Other Location Nationwide Working hours per week 5 Type of Contract Casual / Part Time Jobs, Evening Job, Weekend, Summer / Holiday Jobs, Internships, Temporary Full Time, Graduate Internship, Voluntary, Placements, Work from home Responsible for Research Published at 16-01-2026 Profession type Customer Service, Online Marketing Full UK/EU driving license preferred No Car Preferred No Must be eligible to work in the EU No Cover Letter Required No Languages English
Salary: From £35,050 Location: Sydenham Store, London, SE26 4PU Contract type: Permanent Business area: Retail Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high volume, fast paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4 7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Feb 16, 2026
Full time
Salary: From £35,050 Location: Sydenham Store, London, SE26 4PU Contract type: Permanent Business area: Retail Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high volume, fast paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4 7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Pioneer Selection
Newcastle Upon Tyne, Tyne And Wear
Site Services Manager - FMCG MANUFACTURER - FANTASTIC TRAINING AND PROGRESSION OPPORTUNITY MARKET LEADING SALARY! Location: Newcastle Upon Tyne We are currently recruiting for a highly reputable blue-chip brand within the FMCG manufacturing sector. Due to increased business demand and ongoing site expansion, our client is now looking to recruit a Site Services Manager to lead and support the engineer click apply for full job details
Feb 16, 2026
Full time
Site Services Manager - FMCG MANUFACTURER - FANTASTIC TRAINING AND PROGRESSION OPPORTUNITY MARKET LEADING SALARY! Location: Newcastle Upon Tyne We are currently recruiting for a highly reputable blue-chip brand within the FMCG manufacturing sector. Due to increased business demand and ongoing site expansion, our client is now looking to recruit a Site Services Manager to lead and support the engineer click apply for full job details
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 16, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Great Houghton, Northamptonshire
Join Barclays as a Customer Care Agent within our Fraud team, where you will investigate alerted payments to identify potential mule activity. In this role, you will review detailed payment alerts, assess the source of funds, analyse overall account behaviour and digital activity, and determine whether an individual or business should remain a customer. You will work across multiple systems to conduct thorough investigations and provide clear, well reasoned written rationales for decisions to retain or exit customers. This position requires someone who is confident in writing outcomes, highly computer literate, detail oriented, and naturally inquisitive - someone who is not afraid to dig deeper to understand what's really happening. To be successful in this role, you should have: Fraud experience A passion for delivering outstanding customer outcomes Strong proficiency with IT systems and digital tools Solid case management skills Strong investigative skills The ability to adapt quickly in a fast paced environment Additional skills include: Strong stakeholder management skills You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 16, 2026
Full time
Join Barclays as a Customer Care Agent within our Fraud team, where you will investigate alerted payments to identify potential mule activity. In this role, you will review detailed payment alerts, assess the source of funds, analyse overall account behaviour and digital activity, and determine whether an individual or business should remain a customer. You will work across multiple systems to conduct thorough investigations and provide clear, well reasoned written rationales for decisions to retain or exit customers. This position requires someone who is confident in writing outcomes, highly computer literate, detail oriented, and naturally inquisitive - someone who is not afraid to dig deeper to understand what's really happening. To be successful in this role, you should have: Fraud experience A passion for delivering outstanding customer outcomes Strong proficiency with IT systems and digital tools Solid case management skills Strong investigative skills The ability to adapt quickly in a fast paced environment Additional skills include: Strong stakeholder management skills You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
In a Nutshell We have an exciting for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA click apply for full job details
Feb 16, 2026
Full time
In a Nutshell We have an exciting for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA click apply for full job details
Ernest Gordon Recruitment
Enniskillen, County Fermanagh
Customer Service Executive (Manufacturing / Logistics) Competitive Salary + Progression + Training + Work Life Balance Enniskillen Are you an Customer Service Executive or Admin looking to be part of a dynamic company that values their staff, offering professional development, and progression to management roles? This is a fantastic opportunity to join a market leader within renewable energy and manu click apply for full job details
Feb 16, 2026
Full time
Customer Service Executive (Manufacturing / Logistics) Competitive Salary + Progression + Training + Work Life Balance Enniskillen Are you an Customer Service Executive or Admin looking to be part of a dynamic company that values their staff, offering professional development, and progression to management roles? This is a fantastic opportunity to join a market leader within renewable energy and manu click apply for full job details
Service Centre Manager Roofing & Cladding Job Title: Service Centre Manager Roofing & Cladding Job reference Number: -25293 Industry Sector: General Manager, Depot Manager, Commercial Manager, Divisional Manager, Operations Manager, Roofing Manager, Roofing, Cladding, Roofing Refurbishment, Refurb, Building Envelope, Commercial Roof & Wall Systems, Roofing Contractor Area to be covered click apply for full job details
Feb 16, 2026
Full time
Service Centre Manager Roofing & Cladding Job Title: Service Centre Manager Roofing & Cladding Job reference Number: -25293 Industry Sector: General Manager, Depot Manager, Commercial Manager, Divisional Manager, Operations Manager, Roofing Manager, Roofing, Cladding, Roofing Refurbishment, Refurb, Building Envelope, Commercial Roof & Wall Systems, Roofing Contractor Area to be covered click apply for full job details
Manpower UK are recruiting on behalf of our client in Chichester who are part of the UK's leading supplier of engineering components to the design and engineering industry. The responsibilities of the Customer Service Administrator include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with custom click apply for full job details
Feb 16, 2026
Full time
Manpower UK are recruiting on behalf of our client in Chichester who are part of the UK's leading supplier of engineering components to the design and engineering industry. The responsibilities of the Customer Service Administrator include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with custom click apply for full job details
