1523 Call Centre / CustomerService jobs

Aftersales Customer Support Specialist Franchised Motor Dealership - Salisbury Automotive Experience Required Are you passionate about delivering exceptional customer service and creating outstanding experiences? Our client, a Franchised Motor Dealer in Salisbury is looking for an Aftersales Customer Support Specialist to join their team and be the first point of contact for customers seeking vehicl click apply for full job details

Our client is a well-established firm of Chartered Accountants and Business Advisors, renowned for providing comprehensive and professional accounting, tax, and business advisory services. The firm is committed to delivering high-quality, tailored solutions to a diverse range of clients, including businesses of all sizes, individuals, and charities click apply for full job details

Sales Manager AWS Professional Services Location: UK (Hybrid with travel) Company: The Scale Factory (Part of the Ten10 Group) The Opportunity The Scale Factory is an AWS Advanced Consulting Partner, renowned for helping ISVs and SaaS businesses scale securely through expert cloud architecture and AI click apply for full job details

Key Responsiblities Applications close on 25 February. As a Visitor Experience Duty Manager, you will be the operational manager for the Visitor Experience and Events Operations. You will have the responsibility to ensure that the Visitor Experience team provide exceptional standards of customer experience, that all Japan House London guests are welcomed warmly, encouraged to learn about and engage with the exhibitions, programmes and products and have a safe and enjoyable visit. They will offer visitors a variety of personal attention and services, information and products to enhance their visit in an animated, courteous and informed manner. You will be line managing the Visitor Experience team and responsible for managing staff levels in line with the requirements of the business as well as assigning their duty roster. You will motivate the Visitor Experience team to maintain a positive and safe work atmosphere and lead to achieve the goals. Visitor Experience Provide a positive, exceptional and accessible service to all visitors and staff Manage and motivate the VE team to ensure a focus on excellent visitor experience, customer service, smooth Front of House operations and achieving daily targets Stay up to date with and ensure VE team promotes all Japan House London facilities, exhibitions and events Lead on the delivery of excellent customer service by being knowledgeable, friendly and efficient Ensure the VE team is up to date with our programme, exhibitions, events and activities Be a visible managerial presence in the venue, present on the floor at most times. Available for staff and visitors Encourage proactive service, teamwork, excellence and consistency Maintain a Japanese aesthetic and refined environment, ensuring excellent presentation of the VE team and all public spaces Lead by example, ensuring the Values of Japan House London are embedded and upheld within the VE team Operations and Event Operations Carry out daily operational checklists to ensure efficient and safely operation of public spaces and team Ensure promotional materials are replenished and well-presented across all public spaces Plan the rota to ensure appropriate staffing levels throughout each day Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day Provide the VE team with a morning briefing and handover briefing at the beginning and end of both shifts Represent the VE team at FoH morning briefings Handle visitor inquiries and complaints Cover the floor and lead by example Support the operational success of public, private and internal events and meetings Manual handling for event set ups and take downs, as well as setting up teas and coffees for internal meetings Liaise with the cleaning and maintenance teams to ensure all public and back of house areas are pristinely presented at all times Manage the creation and maintenance of effective systems for operations. Chair weekly Visitor Experience meetings and manage agenda Manage logistics, calendars, CRM and recordings for VE-related events, such as recruitment, training, VEA presentations and Family Workshops Manage the tour enquiries and bookings Manage the uniform stock Aim to be a world class expert in your field by improving day to day operational experience of the venue Problem-solve issues on the spot, where possible. Identify and report problems and issues in the venue, discuss with teams and action changes Identify opportunities for improvements, collaboration and development Cross-departmental collaboration Responsible for event operations and client/stakeholder liaison Cover for Special Events Manager, when needed Team Management Lead and motivate the VE team Provide daily supervision of the VE team to ensure operational requirements are met at the highest standard Manage rotas, daily schedules, 1:1 meetings, performance management, annual leave and sick leave requests Process timesheets for payroll Lead on recruitment for the VE team Induct and train the VE team on all aspects of the role, including providing excellent customer service, achieving targets, event operations, reporting of issues and delivering tours and workshops Monitor daily targets and VE performance and ensure targets are achieved Train the VE team on operational and policy processes ensuring these processes are followed at all times Line manage members of the VE team including 1 to 1s, reviews, disciplinaries and holiday requests Organise and manage team building activities and motivational activities 3>Health, Safety & Security Ensure that all VEAs in the team complete induction and compliance training Ensure accident and incident reporting procedures are understood and complied with by the VE team Report incidents and near-misses Support front of house security and safety and liaise with the security team according to procedures Acting as Fire Marshal and assisting in evacuation during an emergency, and ensure the safety of visitors and colleagues Ensure that the Front and Back of House areas are always fully compliant with H&S standards legislation, health & safety legislation, fire and security standards and any other legal requirements As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc. Act 1974 be responsible for your personal safety and that of all personnel under your authority, including others who may be affected by the Company's activities. Additionally, you must also co operate with the Company to enable it to discharge its own responsibilities successfully Skills, Knowledge & Experience Essential Over 3 years' experience in customer service, including of team management experience Bachelor's degree or equivalent Experience of working in a managerial or duty manager role in a customer service and/or art/events industry. Experience in and ability to lead and motivate a FOH team Excellent interpersonal skills and lead by example to ensure a welcoming visitor experience Know how to resolve incidents and resolve customer and visitor complaints to a satisfactory outcome Good level of proficiency of all MS Office suite systems Exceptional attention to detail and focus Effective collaborator, able to work with colleagues across the organisation Ability to create a climate where professional learning and personal growth are actively encouraged and valued Exceptional standard of customer service through well-established and effective communication skills Ability to multi-task and prioritize work, whilst paying attention to detail Strong organizational, planning, and problem-solving skills and excellent time management skills. Excellent written and spoken English, proficient to high business language standard is essential Desirable Other relevant training, licences and certifications are advantageous, including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial A sensitivity to and understanding of Japan and Japanese cultures, as well as multiculturalism Experience in CRM is beneficial Other language skills, including Japanese, would be advantageous Event management or understanding of event operations, is advantageous Work Environment Most duties carried out in Japan House London public spaces. Approximately 80% of duties will be carried out on the floor duties and approximately 20% will be administrative related duties Standard hours are 8 per day Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open Additional after-hours project and event-related work or off site work may be required Benefits

Client Manager £45,000 - £60,000 DOE + Bonuses East Grinstead Hybrid Working Lloyd Recruitment Services are delighted to be working on behalf of a respected firm of chartered certified accountants who are looking to appoint a Client Manager on a full-time, permanent basis. The Role Our client is a well-established specialist accountancy firm, renowned for their expertise and diverse client base click apply for full job details

About the Company Our client, a small, well-established and growing specialist marketing business serving a niche industry sector, is investing in the next phase of a proven customer enquiry and appointment-setting service. Due to increased demand, we are recruiting a Customer Services Manager to take ownership of this function click apply for full job details

Join Integrated Air Systems as a Part-Time Spares & After-Sales Administrator. Support global engineering projects, export documentation and customer care in an employee-owned, people-first business. Spares Aftersales Administrator & Export Documentation Coordinator Wilmslow, Cheshire, SK9 3LA - Office based Part-time (with the potential for full-time) Permanent position Competitive salary dependent click apply for full job details

Admin Receptionist / Customer Support Coordinator 33-Bed Young Refugee Supported Housing Service £12.95 per hour Monday - Friday 9:00am - 2:00pm 22.5 hours per week (30-minute unpaid lunch) The Role We are recruiting for a professional and compassionate Admin Receptionist to join a supported housing service for young refugees click apply for full job details

Customer Relations Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer Relations Manager Care Home: Waterfield House Hours per week: 40 Salary: 40k per annum, plus commission scheme About the role: We are currently have an opportunity to join our Sales & Mark click apply for full job details

Office Based (5 Days) Key Skills: Returns Supervisor (Equipment, Hardware, Lighting), Ensuring the smooth movement, tracking, and reconciliation of technical film-lighting, Team Liaison, Supplier Coordination, Must have excellent communication skills. Excellent + Substantial Benefits My client is the rapidly growing European subsidiary of a global Film company who specialise in lighting, rigging, gen click apply for full job details

Multi Site Resident Services Manager - Build to Rent The organisation We are working with a leading residential property operator within the Build-to-Rent sector. Backed by significant long-term investment, the business is focused on delivering professionally managed rental homes and creating communities where residents choose to stay click apply for full job details