1248 Call Centre / CustomerService jobs

Energy Services Project Manager Permanent Hybrid/Ipswich/Coventry/Glasgow/Gatwick CLOSING DATE 03 March Who we are: Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world click apply for full job details

We have an exciting opportunity for an experienced Service Manager to join our management team at Exeter/Car & Van Store. The Opportunity: In this role, you will play an important role in supporting and motivating a team of Service & Parts Advisors by setting objectives to maximise performance and profitability, in additionto managing a workshopto ensure that workshop efficiency and productivity rat click apply for full job details

Tenant Liaison Officer required to work in Grimsby and Boston. You will be working with residents to help the site team to deliver kitchen and bathroom replacements, new windows and doors, full central heating systems, including efficient boilers and air source heat pumps. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have tran click apply for full job details

Start Date: 07/04/26 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? Youll be talking over the phone to customers with all sorts of broadband click apply for full job details

Job Opportunity: Service Manager Supported Accommodation (1618) Ofsted Regulated Locations: Macclesfield (SK10) & Edgeley, Stockport (SK3) We are recruiting an experienced Service Manager to lead one Ofsted-regulated supported accommodation service for looked after young people aged 1618 click apply for full job details

SNOC Agent Must have an active DV Clearance An opportunity has arisen for a SNOC Agent to join a 24/7 Security and Network Operations Centre supporting critical services. This role is ideal for someone who thrives in an operational environment, enjoys problem solving, and takes ownership of security and network incidents from first alert through to resolution or escalation click apply for full job details

Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT suppo click apply for full job details

Service Advisor Location: Thetford Salary: up to £32,500 basic per annum plus bonus Hours: Week 1 - Monday to Friday, 9 am to 5 pm; Week 2 Monday to Friday, 8 am to 6 pm Ref: 29993 Were recruiting a Service Advisor to join our client - one of the leading main dealer groups, representing some fantastic automotive brands click apply for full job details

Job Introduction We are seeking a Renewals Specialist to join our Mercedes Benz division at Mercedes Benz of Lincoln Dealership. Your working hours will be 8:30am to 5:30pm, Monday to Friday. We offer an excellent basic salary with OTE up to £40,000 plus benefits. We are looking for a highly organised professional with up-to-date knowledge of financial products and campaigns click apply for full job details

Job Title: Senior Support Engineer (Training Services) Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements please speak to your recruiter about the options for this particular role Salary: Competitive What youll be doing: Developing the end-to-end training material and user guides aligned to the process documentation in each area or function ensuring that th click apply for full job details

CUSTOMER SERVICE SPECIALIST OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign click apply for full job details

CUSTOMER SERVICE REPRESENTATIVE OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign click apply for full job details

CUSTOMER SERVICE SPECIALIST OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign click apply for full job details

We have an excellent opportunity where you can put your outstanding customer service skills in to action. We are looking for a confident and experienced customer service hero to join us as?a Senior Customer Service Advisor in our busy Service department at ourStellantis Dealerships in Poole . The Opportunity: As a Senior Customer Service Advisor youwill play a key role in developing a strong relations click apply for full job details

Manpower are currently recruiting for an experienced Telehandler for a client based close to Immingham. Alongside your Telehandler Certificate, you must also hold an in-date/ valid Loading Shovel Certificate. Pay- £16ph Hours- 6am-6pm, 4 days per week (between Mon & Fri) Duties Operating a telehandler and/or loading shovel safely and efficiently Loading and moving materials around site Following site health & safety procedures at all times Supporting the wider team as required- this might be through production or yard operations Requirements: Own transport due to location Valid CPCS or NPORS ticket (Telehandler / Loading Shovel) Previous experience in a similar role Happy to work across 4 shifts per week on 12 hours. This is an on-going continuous role with the potential to move into a permanent position for the right candidate, after a successful probationary period. If you are interested in this role and meet the above criteria, please apply online or contact the Grimsby Manpower Office. JBRP1_UKTJ

An Accountancy & Advisory firm looking for a New Client Manager to join the team Your new company A successful independent Accountancy & Advisory firm looking to add a Client Manager to the team. This business provides Audit, Taxation, Corporate Finance and Accountancy solutions to their clients. They are a five director firm with around 20 staff underneath. Your new role Manage a Portfolio of clients for Year End Accounts, VAT, Corporation Tax and Self Assessment. Your work will have a final partner review before leaving the business. Ensure clients comply with tax regulations and deadlines. Provide tax planning advice to optimise clients' tax positions. Review tax returns for individuals and businesses. Provide Guidance to junior staff and provide review points. What you'll need to succeed Prior experience in a Client Management position or significant experience as a Senior Accountant. Practice experience What you'll get in return 23 days plus Bank Holidays + Christmas Shutdown + Brithday Off Hybrid Working Flexible Working Free Parking in Central Cardiff £40,000 - £52,000 Salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Start Date: 23/03/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Glasow Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,208 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down down daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from March 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get fromus! Perks at Work Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice Critical Illness up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor Well look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times Youll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them Were looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the banks way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, youll have experience of working in a customer service environment and managing relationships with customers. Youll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence-You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Were also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. JBRP1_UKTJ

Customer Service & Administration Your new company We are looking for a confident, proactive, and customer focused individual to join our clients Manchester team as a Customer Service & Retentions Advisor. This temp to perm opportunity is ideal for someone who thrives in a fast paced environment, enjoys building relationships, and has a passion for delivering exceptional service while identifying opportunities to retain and grow customer value.You'll be the first point of contact for customers, handling enquiries, resolving issues, and working to retain customers who may be considering cancelling or reducing their services. This role is to start in March on a temporary to permanent basis, fully office-based . Your new role Key Responsibilities Handle inbound customer enquiries via phone, email, and/or live chat. Provide clear, accurate, and friendly support to resolve issues quickly and effectively. Ensure all customer interactions are documented in the CRM system. Engage customers who express dissatisfaction or intent to leave, using active listening and problem solving to retain their business. Identify opportunities to offer suitable alternatives, upgrades, or loyalty benefits. Meet and exceed retention targets and KPIs. Take ownership of customer issues through to resolution. Liaise with internal teams to escalate or resolve complex queries. Follow company processes to ensure compliance and accuracy. Maintain excellent product knowledge to confidently support and advise customers. Contribute ideas on how to improve customer experience and reduce churn. Work positively as part of a supportive, collaborative team. What you'll need to succeed Previous experience in customer service, contact centre, or retention based roles (desirable but not essential). Strong communication skills with the ability to handle challenging conversations professionally. Confident, resilient, and target driven. Ability to multitask, prioritise workload, and maintain attention to detail. Comfortable working in a fast paced, structured environment. Competent with IT systems, CRM tools, and MS Office. What you'll get in return Temporary-to-permanent progression based on performance. Full training and ongoing coaching. A supportive and friendly office environment in Manchester. Salary up to £26,000 Career growth opportunities within the business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #

Join us as a Fraud Customer Care Agent, where you'll be the first point of contact for our customers, offering empathetic and understanding support during challenging situations. With a passion for delivering excellent customer service, you will help protect customers from fraudulent activity, ensuring they feel valued, reassured, and secure. You'll be part of a supportive team with experienced mentors who will provide full training and ongoing guidance, ensuring you have everything you need to succeed in this critical role at Barclays. To excel in this role, you should have: • Demonstrated experience in telephony-based work, handling high call volumes and varied customer needs • Strong resilience, maintaining performance and composure under pressure • Consistent patience when managing complex or challenging interactions • High level of accuracy supported by hands on experience in detail critical tasks • Ability to learn quickly and apply new information effectively • Adaptability to change Desirable skills: • Proven fraud investigation experience, including identifying suspicious activity and mitigating risk • Skilled in supporting vulnerable customers with empathy, clarity, and appropriate safeguarding measures • Prior experience within banking or insurance environments, with strong understanding of industry standards • Previous roles in KYC and complaints handling, ensuring compliance and delivering fair customer outcomes You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Shift pattern: Monday to Sunday 7AM to 11PM (7 hours shift 5 days per week) We are happy to consider those who can work from our Northampton site. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Temporary Welsh Speaking Customer Service Jobs! Caernarfon End of Jan for 4 - 5 months! £15ph Your new company A local government organisation is looking to recruit a number of temporary Welsh speaking customer service officers to assist with a busy period! Your new role Slotting into an already busy team, your role as customer services officer will have you assisting with a high number of calls from customers of the organisation. Utilising your fluent Welsh speaking capabilities, you will be able to confirm with service signposting, user diagnostics and assist with general enquires. You will be responsible for the accurate recording of data and providing exceptional customer service. What you'll need to succeed You will need to have a confident telephone manner and relish working in a fast-paced environment. You will have a positive attitude and be able to multitask effectively to achieve a desired outcome. You will be a people person and be able to communicate fluently in both English & Welsh. You will have good IT skills and be able to use MS Office to a basic level.You must be available from the end of January for an anticipated 5 months. Due to the nature of the role, it is subject to passing a DBS check. What you'll get in return You will get the fantastic opportunity to work on an ongoing temporary basis receiving a competitive rate of pay of £15ph. Full-time hours, Mon-Fri available based in Caernarfon. Free on-site parking is available, and you may also work in a hybrid manner beyond training, which is anticipated to last 1 month. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Job Title: Customer Advisor Location: Greater Belfast Area - Free staff bus from the city centre and free staff car parking Duration: Permanent Hours: 37 hours per week - Monday to Friday, 8.30am-5.00pm, with one evening per week until 7.00pm (paid as overtime or worked as a later start) On behalf of our client, an award-winning organisation employing over 2,500 people across Northern Ireland, we are delighted to be recruiting 3 Customer Advisors to join their Customer Services team. This is a busy frontline role supporting customers via telephone and email. You will handle queries, coordinate appointments, respond to emergencies, and process essential documentation while delivering professional, empathetic and high-quality service at all times. If you enjoy helping people and thrive in a team-focused environment, this is an excellent opportunity to build a long-term career within a respected organisation. What You Can Expect: Competitive Pay & Progression Starting hourly rate of £12.86, rising to £13.38 after 12 months Paid overtime opportunities available Annual pay review every April Work-Life Balance 20 days annual leave plus 11 bank holidays, increasing with service No weekend working Latest finish 7pm (one evening per week only) Free staff transport from the city centre Free on-site car parking Security & Benefits Company pension scheme from day one, with matched contributions up to 6% (subject to criteria) Life assurance Private medical insurance (subject to qualifying criteria) A large and diverse workforce with career development opportunities. Essential Criteria: Minimum of 5 GCSEs (Grade A-C) or equivalent, including English and Maths at Grade C or above At least 2 years' experience in a high-volume contact centre OR 3 years' experience in retail Excellent IT and communication skills Ability to multitask and work both independently and as part of a team Applicants must have the permanent right to work in the UK (no sponsorship available) This is a permanent opportunity with a secure and growing organisation that genuinely invests in its people. Please note that applicants must have the permanent right to work in the UK, as sponsorship is not available for this role. How to Apply: If you wish to apply or would like more information, please email your CV to If this opportunity isn't quite right for you but you are seeking a new role, we would still welcome your enquiry. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent Remote Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement , Teams Telephony , Live Chat , and Voice to create seamless customer journeys? A leading org click apply for full job details