1546 Call Centre / CustomerService jobs

Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,200 annual salary (monthly pay) Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week once you have successfully completed a 4 week period after training We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from Jan 2026 Location: Newtownards Shifts: Full time - 40hrs per week Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey What you will be doing day to day Supporting the client's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. Skills you will demonstrate Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Operations Assistant Location: Leeds (Office-Based) £25,000-£30,000 I'm recruiting for a growing business seeking to appoint an Operations Assistant to support the smooth day-to-day operation of their operations. This is a hands-on role focused on order processing, coordination, CRM administration, and light accounts support. It's ideal for someone organised, proactive, and comfortable supporting multiple teams in a fast-paced environment. As the business grows, the role will naturally develop into a more operations-led position. Key Responsibilities Process and track customer orders Coordinate logistics, deliveries, and stock movements Maintain CRM and customer records Support customer communications and follow-ups Prepare documentation for site activity, demos, and samples Assist with invoicing, purchase orders, and basic accounts tasks Support month-end preparation and invoice queries Provide general support across operations, sales, and finance About You 3+ years' experience in an operations or business support role Exposure to invoicing Confident using CRM and business systems Highly organised with strong attention to detail Clear communicator with customers and internal teams Experience in construction, civils, or a technical environment is advantageous About Precision People Precision People is a leading recruitment agency that specializes in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership. Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidates expectations. Interested? To apply for the Operations and Accounts assistant position, here are your two options: "This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Kirsty on (phone number removed) between 8.00am - 5.00pm. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know. pptp

NEW VACANCY (SN7289) SENIOR ACCOUNT MANAGER - SIGNAGE AND GRAPHICS STAFFORDSHIRE / DERBYSHIRE Up to 40K (Depending on Experience) + 21 Days Holiday + Bank Holidays + Quarterly Bonus Hours: 8:00am - 5:00pm Monday to Thursday / 8:00am - 4:30pm Fridays Our client is a leading provider of signage and printing solutions, dedicated to delivering high-quality products and exceptional customer service. They specialise in a wide range of signage, including indoor and outdoor displays, static & digital, vehicle wraps, and large format printing services. Their goal is to help businesses and organisations effectively communicate their brand and message through innovative signage solutions. As a Senior Account Manager, you will play a critical role in managing key client accounts, fostering strong relationships, and driving business growth. Your primary focus will be on expanding the customer base, maintaining existing client relationships, and ensuring customer satisfaction. This is a strategic and customer-centric role that requires excellent communication, negotiation, and leadership skills. Responsibilities: Key Account Management: Build and maintain relationships with key clients, understanding their business objectives and identifying opportunities for collaboration and growth. Business Development: Develop and implement strategic plans to expand the customer base, identify new business opportunities, and achieve sales targets. Customer Relationship Management: Serve as the primary point of contact for clients, ensuring prompt and professional response to inquiries, concerns, and requests. Sales and Negotiation: Lead sales efforts by preparing and presenting proposals, negotiating contracts, and closing deals in alignment with company objectives. Cross-functional Collaboration: Collaborate with internal teams including design, production, and installation to ensure seamless execution of projects and meet customer expectations. Project Management: Oversee the entire project lifecycle, from initial concept to final installation, ensuring projects are delivered on time, within budget, and according to client specifications. Customer Satisfaction: Monitor customer satisfaction levels, proactively address any issues, and continuously seek feedback to improve products and services. Market Research: Stay up to date with industry trends, competitor activities, and market dynamics to identify opportunities and maintain a competitive edge. Reporting and Analysis leading Team Meetings: Prepare regular sales reports, forecasts, and performance analysis to track progress, identify areas for improvement, and make informed business decisions. Responsible for the development and training of the additional account managers in the team. Through the conduction of quarterly reviews, appraisals and supporting them in their work. To apply for the role please send a copy of your CV

Call Handler Location: Longbow Close, Shrewsbury Salary: £12.52 per hour (with a 30% uplift when working between 8pm and 8am on weekdays and for Saturday shifts, 60% uplift on Sundays and Bank Holidays) Hours : Approximately 21 hours per week Vacancy Type: Permanent Shropdoc Putting Patients at the Heart of Everything We Do About Us: Shropdoc is a trusted, not-for-profit healthcare provider delivering exceptional primary care services across England and Wales. We work closely with the NHS to provide Out of Hours GP care, urgent care triage, home visits, and operate medical practices in Powys improving access to healthcare for rural communities. Working closely with NHS partners and other health and care organisations, we ensure patients receive safe, responsive, and high-quality care when their GP practice is closed or when urgent support is required. Our mission is simple: to keep the patient at the heart of all that we do. We are committed to excellence in patient care, accessibility, and safety, while fostering a working environment built on integrity, kindness, and collaboration. Our values - Community, Quality, Kindness, Integrity, and Development - guide everything we do and underpin our commitment to supporting and developing our staff. The Role Call Handler As a Call Handler, you will play a vital role in coordinating and facilitating patient care, supporting clinicians and healthcare professionals to ensure patients receive timely and appropriate treatment. Your responsibilities will include: Acting as a single point of contact for clinicians accessing emergency secondary care Handling incoming calls and making outbound calls to patients, healthcare professionals, and partner services Fast-tracking referrals to the most appropriate services Arranging outpatient appointments and hospital admissions Communicating with patients and professionals via telephone, email, and electronic fax Accurately recording patient information on our clinical systems Providing administrative support to clinicians and colleagues as required This is a varied and rewarding role that directly contributes to high-quality patient care. About You: We are looking for a highly organised, flexible, and reliable individual who thrives in a fast-paced environment and is committed to delivering excellent service. You will ideally have : Call handling or phone-based customer service experience. An excellent telephone manner, with strong communication and interpersonal skills. Good geographical knowledge of the Powys area is desirable. Ability to prioritise, work on your own initiative, and as part of a team. Discretion and integrity with the ability to handle confidential information. Experience of working across multiple computer platforms and using data systems. Good working knowledge of Microsoft Office. Although not essential, as full training will be provided, experience gained in a healthcare setting, Call Centre or hospitality environment would be advantageous. What We Offer : Competitive salary and benefits package, including: Access to the NHS Pension Scheme Generous annual leave entitlement Sick pay Cycle to Work scheme. Employee Assistance Programme (Paycare). A supportive and inclusive working environment, where teamwork, respect, and development are valued. Work-life balance, with hours discussed and agreed with the successful candidate To Apply If you feel you are a suitable candidate and would like to work for Shropdoc, please click apply to be redirected to our website to complete your application. At Shropdoc, we are committed to an inclusive workplace where all individuals, including those with disabilities, are valued. We encourage applications from candidates with disabilities and are dedicated to providing the support and adjustments needed for success in the role. Closing Date: 30th January 2026 Shropdoc is committed to safeguarding and promoting the welfare of our patients and expects all staff, contractors and volunteers to share this commitment. Candidates will undergo thorough onboarding and safeguarding checks including checks with the Disclosure and Barring Service. We want to encourage individuals from all backgrounds, experiences and beliefs, who share our mission of keep the patient at the heart of all that we do to work with us.

Customer Experience Manager Monday to Friday - 8.30 -5pm (hybrid optional) Salary - 37K Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. Key Responsibilities Recruitment & Resourcing Operational Management Manage phone lines and email inboxes to meet SLAs. Identify and implement process improvements. Performance Monitoring Track KPIs and SLAs, take corrective actions as needed. Team Leadership Set clear targets and objectives. Line manage team leaders, support development and training. Essential Requirements Experience managing a team in a customer service environment. Ability to produce MI to enhance performance through KPI's Ability to prioritize tasks and solve problems independently. Team player with a solution-focused approach. Desirable Experience working with vulnerable customers. Ability to analyse data and identify trends. Experience managing change in a fast-paced environment. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Representative £25,000 per annum Permanent opportunity Location Wrexham Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break) Additional benefits: Hybrid working model (3 days WFH) Friendly working environment Free parking Perks platform Professional development What you will love about this role: Growing international company - be part of a large, expanding distribution network. Supportive, friendly teams - positive culture with approachable management. Work-life balance - hybrid working and early finish on a Friday. Stability & growth - employees often stay long term; chances to move up or develop new skills. Career opportunities and skill development - full training and the opportunity to progress within the company is available. The Role Customer Service Representative required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. This role has come about due to expansion so its a great time to join the company. Customer Service Representative responsibilities: Communicating effectively with UK and EU customers and franchise partners Processing customer quotes and orders via the Soleil online platform and email Handling customer enquiries, including order status, stock availability, and general support Arranging transportation and coordinating with approved transport providers and courier services Working closely with the warehouse team and external partners to ensure smooth operations Managing and resolving customer complaints in a timely and professional manner Processing customer orders, invoices, returns, and credit notes accurately Carrying out general administrative duties and maintaining internal data and records Customer Service Representative requirements: The successfully appointed Customer Service Representative will have the following skills and abilities: Background in logistics or warehousing. Passionate about assisting customers through their ordering process. Experience with Microsoft 365 including Outlook, Excel and Teams. Desirable requirements but not essential: Basic customs knowledge (Export / Import) Basic knowledge of international freight / shipping Experience of working with customers outside of the UK Experience with Sage X3 The Company The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture. Additional skills and job titles: Customer Service Advisor, Export Administrator, Customer Service Coordinator, Warehouse Administrator, Logistics Coordinator. Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CWOIND01

Customer Service Advisor HOME WORKING Must live in Leeds & must be able to travel to Morley for the first day Role Profile: Hourly Rate: £12.21ph- Paid Weekly Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm Role Overview: We are looking for confident, energetic individuals for a Customer Service role in the Leeds area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth. Responsibilities: Build rapport with customers in a consultative manner Listen to the customers needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides Ensure all administration is completed accurately Customer Service Experience is required for this position. If you are interested, please apply now or send your CV to (url removed) Please do not call the local branch INDCCP

Job Title: Junior Customer Demand Planner Job Type: FTC - potential of becoming permanent Location: Norwich (Hybrid available) Rate of pay: £30,000 per annum + bonus As a Planner you will manage customer demand, stock levels, and orders across the companies product range in a cost-effective manner, ensuring optimal availability within fresh and frozen shelf lives. Plan demand and coordinate transportation across the UK and Europe. You will also be required to work 1 in every 4 weekend but this can be from home for a couple of hours. Key Responsibilities Deliver accurate demand forecasts using just-in-time planning and available data Manage orders, invoices, and documentation, ensuring accuracy and compliance Take ownership of the company s most profitable customer and proactively improve ways of working Maintain strong relationships with customers, suppliers, 3PLs, and internal teams Monitor supplier performance and manage stock accuracy across all systems and locations Support new product and supplier introductions with commercial and marketing teams Produce weekly and monthly reports Provide cover across the Supply Chain team as required Please contact Maryrisa or Holli if you are available for this position on (phone number removed)

Day Concierge - Luxury Residential Development - 30,000 + Benefits Shift Pattern: Pitman Rota, 12-hour shifts (7:00am-7:00pm) Example: Week 1: Mon-Tue on / Wed-Thu off / Fri-Sun on Week 2: Mon-Tue off / Wed-Thu on / Fri-Sun off A prestigious luxury residential development in South East London is seeking a professional, customer-focused Day Concierge to join the front-of-house team. The role is based at the Concierge Desk and lobby, ensuring an exceptional level of service is delivered to residents and visitors at all times. This position would suit someone with experience in a customer service or front-of-house environment, who can provide a polished and engaging service while supporting and guiding colleagues within the concierge team when required. Key Responsibilities: Deliver first-class service to residents and visitors Operate the Concierge Desk and oversee the lobby area during night shifts Carry out regular checks and maintain accurate records Maintain strong working relationships with on-site management and building teams Requirements: Previous experience in a customer service or front-of-house role Understanding of what constitutes exceptional customer service Knowledge of the Health and Safety at Work Act (desirable) Professional attitude and presentation High attention to detail while working efficiently Adaptability and problem-solving skills Strong verbal and written communication skills Experience using Microsoft Office packages Benefits: Salary of 30,000 DOE Annual bonus 25 days' holiday plus bank holidays Private healthcare Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Role: Senior Partnership Executive Salary: Dependent on skills experience Hours: 35 hours per week, plus all home matchdays (time in lieu after first 5 matchdays) Location: American Express Stadium, Brighton Contract Type: Permanent Deadline Day: 28th January 2026 About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Provide an expectational service to our partners Step into a key position at the heart of our partnerships team, where you will take ownership of the full delivery of contractual rights for our global partners, ensuring all obligations are fulfilled to a high standard. You will plan and execute partner activations across matchdays, commercial days, media days, community projects, and 1901 Club member benefits and events. You will also oversee the coordination of all activation elements, including broadcast and digital rights, social media posts, player content and appearances and hospitality, ensuring partners receive maximum value from their rights. This role will work all home matchdays, so the successful candidate must be happy working evenings and weekends. Experience that will help you thrive Are you a natural communicator who is confident engaging with people at all levels Do you thrive in a dynamic, fast-paced environment If so, then we want to hear from you! You will have strong industry experience, in a similar role to ensure that we continue to progress effectively within the department. We are looking for someone who is highly organised but also excels at juggling priorities with ease. Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special - Be Fan Focused How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2025/26 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

Helpdesk Manager Facilities Management Location: Leeds Salary: £35,000 per annum Sector: Facilities Management (TFM) We are a growing Total Facilities Management business based in Leeds and are looking for an experienced and motivated Helpdesk Manager to lead our FM helpdesk function. This is a key role within the business, suited to someone who is outgoing, confident in their own judgement, and proactive in improving the way things are done. You ll be trusted to take ownership of the helpdesk operation and drive continuous improvement across systems, processes, and customer experience. Key Responsibilities Manage the day-to-day operation of the FM helpdesk within a TFM environment Lead, motivate, and support helpdesk staff to deliver excellent service Act as the main point of contact for client queries and escalations Monitor performance against SLAs and KPIs Identify opportunities to improve workflows, systems, and processes Work closely with engineers, subcontractors, and management teams Ensure accurate logging, tracking, and closure of reactive and planned works About You Proven experience managing or supervising a helpdesk within Facilities Management ( preferred) Outgoing, confident, and comfortable dealing with clients and internal teams Able to think for yourself and take initiative rather than waiting for instruction Strong organisational and problem-solving skills Passionate about improving processes and driving efficiency Comfortable working in a fast-paced, service-driven environment What We Offer Salary of £35,000 per annum Leeds-based role within a growing TFM business Opportunity to make a real impact and shape how the helpdesk operates Supportive management team and room for progression If you re a hands-on Helpdesk Manager who enjoys improving systems, leading people, and delivering a high-quality FM service, we d love to hear from you.

Receptionist - Bristol (J223) 26.5k p.a Our client, an award-winning flexible working space, has an exciting opportunity for a Receptionist to join their team! The role: Running the front reception desk, giving warm welcomes and goodbyes, and keeping that 1st impression at 5-star standard Handling emails and calls Opening and closing the workspace Responding to member questions and issues Assisting and supporting tours and viewings when required Using company software for signing up new members, managing meeting rooms, creating access cards, logging issues, and more Keeping the kitchen and work zones tidy and safe Helping with running events and socials Assisting with stock and ordering Key skills/experience: customer service / hospitality / front of house / reception experience Great attitude to people and a strong work ethic Experience with computer systems and software Responsible and organised Great timekeeping

Job Title: Customer Service Advisor Location: Dundee Pay Rate: 14.02p/hr Hours: Monday - Friday - 9am - 5pm Please note, you may need to support shifts between 8:30am - 5:30 dependant on business needs. Hybrid Working: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Contract Type: Temporary - 12 months Start Date: 16th February 2026 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. A 6 -8 week training programme will teach you all you need to know about the wide range of products and services. This role carries out prescribed customer management activities and provides support to others by following existing procedures. Your responsibilities will include: Handles phone enquiries from customers to support with a range of enquires from basic support to more complex queries. Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. About our client: At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence Good attention to detail, with the ability to identify areas for improvement in the customer journey Strong communication skills, both verbal and written Understanding of Microsoft suite (Word, Excel, Outlook etc) Stable Wi-fi connection if home working Proven track record to work at pace in an environment of complexity and time-based pressure, retaining high levels of accuracy and control throughout Benefits: Work from home 3 days per week Close to public transport links First class support and training for all colleagues Opportunity for growth within the company Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance of 31 days per year Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

This Role: Estate Coordinator Location: Empire House, Bessemer Road, Welwyn Garden City, AL7 1FY Salary Range: £27,886 - £29,353 based on a 37.5hr working week Contract Type: Permanent This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a mix tenure development which consists of multiple blocks. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners. Duties: To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants. Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards. Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction. What you'll need to succeed : We are looking for a motivated individual that wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change. Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential. Experience of working in a social housing setting is preferred but not essential. Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy. The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes. This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role. To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Position: Customer Account Administrator Location: Deeside, Flintshire Job Type: Permanent / Onsite 4 day working week (Mon-Thurs) Hours: 7am-4:15pm or 7:45am 5pm My client, a leader in the aerospace and aviation manufacturing sector are on the hunt for a dymanic Customer Account Administrator to join the team! This development role requires an individual with high levels of administrative competence. The Customer Account Administrator holds an essential interfacing position, engaging with all business stakeholders (internal and external), ensuring comprehensive management of the customer account orderbooks, providing both the customers and the business comprehensive analysis in an effective and professional manner. Responsibilities: - Entering/ maintaining sales orders, supporting sales forecasts and the budget - Interface with the customer building strong, long-term relationships as a key part of the first line of enquiry process - Providing accurate and timely quotations in response to Request for Quote (RFQs) or repair requests from customers - Validation of sales orders or repair order requests, against customer terms and conditions, quality requirements, etc - Accurate checking and acknowledgement of Purchase Orders, ensuring full compliance with ITC (International Trade Compliance) requirements, and validating against existing pricing - Compile and analyse customer performance data (Against Orderbook changes, Program Rates, In-contract demand changes etc), identifying key risks and opportunities to the business - Ensure all system quoted prices are contractually agreed and accurately support current exchange rates (where applicable) - Identifying and delivering opportunities to enhance the profitability of the business. For further details, please contact Nick Sollis - (phone number removed) or email your cv (url removed) Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Customer Service Advisor Haringey Contract 20 hours per week £13.85 per hour Our client is looking for an experienced Customer Service Advisor This placement supports the front-line customer service team at Wood Green Library, helping residents access services and navigate council systems. Duties will include: Issue Qmatic tickets and book appointments Shadow reception staff and triage customer queues Advise residents on common queries Assist with online applications and troubleshooting Develop confidence in managing a busy reception This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs Experience & Qualifications: You do not need any previous experience; however, the placement must be relevant to your future career goals. We are looking for someone who will commit to the full length of the placement with a can-do attitude and willingness to learn, take instructions, and work in a diverse cultural environment. We are looking for someone who is: Confident and good with people Willing to help and handle stressful situations A strong communicator with a helpful attitude Preferably aged 19+ due to the nature of the role Support During Placement: You will receive 1-1 guidance, attend an induction day, and receive training in safeguarding, GDPR, health & safety, and IT packages. You will also receive training for the following: Understanding Safeguarding Unconscious Bias Display Screen Equipment Stress Awareness Cyber Security GDPR & Data Protection Fire Awareness Health and Safety IT Packages related to your placement PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Customer Care Manager Location: Northampton Salary: 28,500 - 31,000 depending on experience Contract type: Permanent Working hours: 40 hours a week, Monday - Friday About the role We are seeking a proactive Customer Care Manager to join our team in Northampton. In this role, you will manage all aspects of customer aftercare, including warranty and repair works, small works pricing, and remedials, as well as carrying out occasional site visits and inspections. Responsibilities include handling client enquiries, coordinating inspections, liaising with suppliers for quotations, sourcing materials and subcontractors, attending sales handover meetings, and managing supply-only orders and internal contracts within idverde. Requirements Strong customer service and communication skills Excellent organisation and time management Confident problem-solver with the ability to use initiative Good IT skills and attention to detail Commercial awareness, including pricing small works Ability to work independently and as part of a team Experience liaising with suppliers and subcontractors Full UK driving licence for site visits and inspection. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer Career development: We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Collaborative team environment: Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Meaningful impact: Contribute to projects that make a real difference in the community and environment. Competitive benefits package: We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits Annual leave: Up to 25 days holiday plus bank holidays Family-friendly policies: Enhanced maternity and shared parental leave. Employee Assistance Programmes: Support for personal and professional challenges. Voluntary benefits: Discounts on retail, holidays, gym memberships, and more. Financial wellbeing support: Resources to manage your finances. Competitive pension scheme: Secure your future. Recognition schemes: Colleague of the month and annual awards. Volunteering policy: Two days per year to support a cause of your choice. Mental health support: Comprehensive resources and support. About idverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.

Customer Service Manager We are recruiting for an experienced Customer Service Manager to join a well-established and growing business based in Newark. This is an ideal role for someone who enjoys leading a team, improving processes, and delivering a high standard of customer service. £35-40k The Role: Ensure customer service processes run smoothly and are followed consistently. Oversee day-to-day customer enquiries, ensuring responses are timely, professional, and helpful. Manage and support the customer service team, setting clear expectations and carrying out regular check-ins. Handle escalated customer enquiries and resolve complex issues effectively. Work closely with other departments to ensure customer issues are resolved as quickly and efficiently as possible. Help develop and improve customer service processes to support the ongoing growth of the business. Create clear guidelines for handling enquiries, complaints, returns, and delivery issues. Monitor response times and customer feedback to identify areas for improvement. The Candidate: Proven experience in a Customer Service Manager role within an office-based environment. Excellent communication and people-management skills. Strong IT skills and confidence using customer service systems. INDSM

Manpower are recruiting for a Customer Care Representatives. This role will be a contract Maternity cover for a client based in Ashford. 12 - 18 months contract. Overall Mission Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts. Main Responsibilities Strategy Design & Execution Execute Customer Care strategy aligned with global guidelines. Monitor KPIs and take corrective actions where needed. Project Management Identify and support continuous-improvement opportunities. Participate in internal projects relevant to Customer Care. Subject Matter Expertise Support assigned customers and affiliates to fulfill order requirements; escalate issues when required. Collaborate with Customer Care team to provide superior service. Maintain clear communication with customers, operations, sales, and GBS. Manage order changes, issue resolution, and customer complaints. Manage the full order-to-invoice cycle. Handle blocked or prioritised orders and customer returns. Build strong customer relationships and manage expectations. Analyse demand and forecasts; coordinate with planning on inventory needs. Participate in demand planning meetings. Maintain accurate customer records. Provide backup support for colleagues' accounts when needed. Identify trends impacting customer experience and communicate insights. Support onboarding of new customers. Participate in customer visits and presentations. Education & Qualifications High School/Secondary Education required. Associate or University Degree preferred. English + additional language(s) as needed. 2-3 years industry experience, including customer-facing roles. Required Competencies Customer oriented Action oriented Autonomous Time management Priority setting Problem solving Conflict management Collaboration Strong communication skills Required Skills SAP and related processes Microsoft Office proficiency Strong written and verbal communication S&OP / basic project management understanding Knowledge of fragrance market (preferred) Knowledge of Incoterms & shipping terminology Flexibility and teamwork Lean/Six Sigma (White/Yellow Belt)

Do you care about sustainability and want to make a real difference Join Cheltenham Borough Council as a Client Support Officer within Environmental Services. Location: The Depot, Swindon Road, GL51 9JZ Job Type: Part-time, Permanent Working Hours: 18 hours per week worked Monday-Friday between 09:00 AM and 13:00 PM Salary: £26,824 - £28,142 per annum pro rata Closing Date: 28th January 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Client Support Officer - The Role: Join our Environmental Services team as a Client Support Officer. You ll be the first point of contact for customers and colleagues, helping deliver essential services like waste and recycling, street cleansing, and grounds maintenance in partnership with Ubico. Client Support Officer Key Responsibilities: - Handle customer and internal enquiries across phone, email, and social media - Use multiple IT systems to resolve queries and keep accurate records - Support projects and campaigns, including the annual garden waste promotion and producing publicity materials - Keep our website and social media up to date - Work with internal teams and Ubico to resolve complex queries - Assist with other tasks as directed by the Senior Client Officer or Head of Service Client Support Officer - You: - A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English - Experience working within customer service environment - Good level of IT and keyboard skills - Communicates effectively at all levels (excellent verbal and written skills) - Customer focussed, demonstrates a positive and proactive attitude to customer care Client Support Officer - Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing date: 28th January 2026 Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply. To submit your application for this exciting Client Support Officer opportunity, please click on Apply now!

Competitive + Bonus + Benefits Manchester, UK Permanent full time/FTC AtIRIS Software Group, we help more than 100,000 UK organisations -from accountancy firms and schools to growing businesses -work smarter every day. OurCustomer Renewals teammakes sure those customers stay with us year after year by providing a smooth, transparent renewal experience and resolving queries with care click apply for full job details

Customer Service Manager Location: Orpington (Office-based) We are recruiting a Customer Service Manager on behalf of a well-established and growing service-led organisation operating within the security and life safety sector. This role will lead and develop a team of office-based Customer Service Advisors alongside field-based Engineers, ensuring consistently high service standards across all customer interactions. The successful candidate will champion customer service excellence, drive adherence to SLAs and KPIs, and take ownership of escalated customer issues to resolution. You will be responsible for improving customer service processes, supporting recruitment, on-boarding and performance management, and fostering a positive, accountable team culture. Working closely with operational and engineering leadership, you will help identify service improvements, manage performance reporting, and contribute to wider business objectives. Key requirements include: Proven experience in customer service management within a fast-paced environment Experience leading both office-based teams and field engineers Strong people management skills including training, reviews, and performance management Confident handling escalated complaints and service recovery Ability to manage KPIs, service levels, and operational performance Customer-focused, organised, and calm under pressure Additional details: Office-based role, Monday to Friday One day working from home available after probation Security screening required This opportunity would suit a structured, fair, and customer-driven manager looking to step into a key leadership role within a growing organisation.

Customer Service Advisor / Customer Support Agent An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. If youve also worked in the following roles, wed also like to hear from you: Customer Service Repres click apply for full job details

Your new company I am currently working with a leading client who is looking for a number of experienced Customer Service Advisors to join the organisation at their Head Office on a temporary basis of 14 weeks. Your new role You will be joining the domestic service team and will be responsible for delivering exceptional, consistent service to customers whilst maximising upselling opportunities. Through building rapport, you will ensure you maintain the relationships of the customer base whilst handling inbound calls. You will also have inbound communication using other channels, including email and webchat. You will be expected to deliver outstanding customer service whilst placing orders via the phone for the customer base. You will be answering on average 60-100 calls per day! What you'll need to succeed To be considered for this role, you must have proven previous experience within a customer service position, contact centre is highly desirable. You will be confident, motivated and proactive and be able to build an appropriate rapport with customers. Target-driven and resilient individuals will thrive in this position, and you must be able to handle customer interactions assertively, and with empathy. What you'll get in return This is a long term temporary role based in the company's Head Office in Warrington, offering a competitive hourly rate. Full-time, Monday - Friday between 8am and 5pm, with 2 in 4 Saturdays on reduced hours but earning time and a half! Access to free on site parking is available. Starting from January 23rd What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.

Our client, a leader in their field, is looking to recruit a Tech Team Leader to work within the Helpdesk function. This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued and given full support within your role. This is a fully office-based role for our client as you will interact daily with various teams and that office presence is vital for team support. In return, you will receive an excellent salary, free onsite parking, private healthcare, good pension scheme and your Birthday off! This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific challenges whilst also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs for the teams. You will design QA based coaching and training materials to continually assess and improve customer experience and track outcomes on an ongoing basis. Ensuring any feedback is acted on through coaching to improve quality. Involved with adhoc projects relating to QA and training. Skills & Experience required: Experience within a similar Tech Lead is essential You will have leadership or supervisory experience, able to analyse the performance of a team effectively and report on KPI's. Able to analyse performance, assess KPI's and provide training and coaching to support this. You will have excellent communication skills, able to build relationships both with customers and cross functionally across the business. You will have strong decision-making skills, will be tenacious in your approach and proactive. Excellent reporting skills to provide effective performance led reporting. You will ultimately understand what excellent looks like within customer service and 1st line support and will thrive delivering on this to a wider team. Excellent attention to detail and accuracy within all areas of your work. We are looking for Candidates who have the specific experience outlined above and without this, your application will not be considered. This role is available now and we are looking for interested candidates to apply immediately. Call us or send your CV for immediately consideration. If your CV meets the above criteria, we will be in contact. We are unable to reply to every individual application

Customer Service Advisor Wanted! Based in Halesowen Monday to Friday 8am - 5pm (Office based) 12.27 per hour. Temporary to Permanent To excel in this role, you should have excellent customer service and organisational skills, be proactive, and have the ability to multitask effectively. The ideal candidate will have previous experience in an customer-focussed role. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications. If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised. Responsibilities: Establish a full understanding of the customer account. Maintain consistent contact with the customer and inform them on all relevant developments. Provide the highest levels of customer service and go above and beyond to meet requirements. Record and update all customer information onto the internal CRM system. Provide regular check in's and up to date order/account status information. Understand and capture any account issues/complaints or otherwise and manage accordingly. Collate customer experience information to obtain feedback. Relay customer experience information to the Customer Services Manager, RSM's, and ASM's as applicable. If you are ready to take on this exciting challenge, don't miss out! Apply now and seize the opportunity to join their team. Simply click the 'Apply' button and submit your CV. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customers want to be heard. Especially when the majority of ours are building their dream home! At Scotframe we are looking for a temporary Customer Champion (initially for a three-month FTC) to represent the customer, being their main point of contact throughout the lifecycle of their project. You'll see to it that the customers' needs are considered throughout, issue are fed back internally and facilitate resolutions as and when necessary. Your role will have a big focus on relationship management. Given the nature of the projects, the role can be incredibly rewarding; whilst there is structure to the role, a certain amount of time you'll be thinking on your feet and reacting to what is thrown at you - this position will suit someone who likes to be kept on their toes, and work with agility. In short, Scotframe manufactures and supplies timber frame kits to commercial developers, from our manufacturing site in Scotland. You can work out of either Cumbernauld or Inverurie, and will be office based for the duration of the 3 month FTC. There may be an opportunity for a permanent role following this, at which time we could facilitate a hybrid working model. What we're looking for: Excellent customer relationship skills with the ability to develop positive customer relationships to enhance business performance Previous experience of dealing proactively with customers, ideally in a customer focused role (customer service, looking after key accounts etc.) Strong communication skills and able to communicate effectively at all levels especially over the phone Effective questioning and listening skills to identify customer requirements Ability to work on own initiative, as well as being a team player Strong organisational skills and ability to prioritize workload, as well as strong analytical skills and attention to detail Flexible with ability to deal with high volumes PC literate (Word, Excel, Outlook, databases) alongside strong literacy and numeracy skills What you will be doing: You will be required to provide excellent customer experience and work collaboratively to ensure customer are kept up to date with progress and all customer queries (post-milestone) are resolved and feedback is shared with the business. Build strong relationships with customers to make them feel valued Excellent time keeping ensuring customers are kept up to date with progress (project tracker updated to keep track of this activity) Liaise with customers via phone, email or in person Resolve customer queries and complaints using problem solving techniques Work collaboratively with all departments to ensure we succeed in delivery an excellent customer experience Adopt and share best practice to ensure continuous improvement (recorded on our Opportunity for Improvement system) Are Scotframe and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!

SC Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks click apply for full job details

ROLE TITLE: Service Manager LOCATION: Remote Salary: £36k - £41k per annum Duration: 6 months We are actively looking to secure a L2 Application Technical Support candidate to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally click apply for full job details

Service Manager London Prisons and Southwest London Location: London Salary: £37,433 Vacancy Type: Maternity, 9 month FTC Advertising End Date: 9th February 2026 We are recruiting for a Service Manager to join us on a 9-month fixed term maternity cover in the Dependency & Recovery Service in London click apply for full job details

A world leader in design and manufacturing of leading-edge technologies is looking for a Customer Support Quality Lead to be based at their site in East Sussex to join their growing engineering team. The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and c click apply for full job details

Job Role: IT Service Desk Lead Location: Barrow In Furness, Cumbria Salary: £35,000 PA + Benefits About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch networ click apply for full job details

Service Manager HMP Highdown Location: Surrey Salary: £39,113 to £45,751 DOE Vacancy Type: Permanent About The Role The Forward Trust delivers clinical and psychosocial substance misuse services across Surrey prisons, working in close partnership with NHS healthcare providers click apply for full job details