1454 Call Centre / CustomerService jobs

POSITION:Assistant Relationship Manager DEPARTMENT: Ultimate Invoice Finance - Operations RESPONSIBLE TO:Head of Relationship Support LOCATION: Bristol.Hybrid and flexible work options available. Why choose Ultimate Finance? At Ultimate Finance, we back ambition properly click apply for full job details

Job Title: Customer Proposition Design Analyst Location: London - Flexible working Contract type: Contractor - 8 Months, likely to extend (Starts in April) IR35: Outside Core Purpose of the Role Cedar is supporting the delivery of a significant strategic transformation programme focused on increasing competition, resilience and service reach within the UK's community banking infrastructure click apply for full job details

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is £75,300 - £148,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Client Service Coordinator Northampton Full-time, office-based Permanent £28,000 Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy supporting clients, managing enquiries, and working in a fast-paced professional environment? If you have strong organisational skills, a great phone manner, and any experience working with technical information, p click apply for full job details

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong. HubSpot is looking for a Nordics Customer Success Manager who is interested in using creativity to solve problems, build long term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open in our Dublin and London offices or remote from anywhere in Ireland or the UK. In this role you'll get to: Manage 150 - 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them. Partner with different teams at HubSpot to "solve for the customer" including onboarding, up sell/x sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform. Your day to day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4 5 scheduled deep dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software. Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them. If you're stimulated by problem solving-whether it's a business or technical challenge - this is the role for you. To excel in this role you will need to have: Fluency in written and spoken English & a Nordic language. 2+ years of experience in a client facing or account management role. Business savvy with consultative, problem solving, and issue resolution skills. Strong knowledge of the media/digital landscape. Motivated self starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Super organised, quick learner who works well under pressure. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation. Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently is required. Support an ongoing partner relationship to maximise acquisition, retention, and up sell rates. We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply-we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you're a remote employee or work from the office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in person onboarding. If you join our broader Product team, you'll also attend other in person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights. HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisat click apply for full job details

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/Bucharest Key Responsibilities: Deliver L2/L3 support for DERMS applications, integrations, and services. Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity. Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution. Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). 3+ years of experience in application support, energy management systems, or grid operations platforms. Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations. Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools. Solid troubleshooting skills across application, middleware, and network layers. Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.). Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems. Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams Preferred Skills: Prior experience supporting DERMS or other OT/IT grid management platforms. Knowledge of GridOS ecosystem and integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency JBRP1_UKTJ

A leading software company is seeking a Nordics Customer Success Manager to manage and grow a portfolio of 150-180 customer relationships. The role requires fluency in English and a Nordic language, as well as client-facing experience. You will conduct meetings, strategically align resources with customer goals, and uncover opportunities for growth. Ideal candidates are organised, problem solvers who thrive in fast-paced environments. Join us in supporting customers to use software effectively and achieve their goals.

We are working in partnership with a highly respected Housing Developer who are looking for a Customer Service Coordinator to join their friendly team in Bristol. Working from their modern, open plan office in Clifton, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner click apply for full job details

Service Advisor Salary:£26,500 £30,000 (Depending on Experience) + Monthly Bonus Scheme Hours:MonFri 8:00am5:30pm Sat 8:00am1:00pm Sun & Bank Holidays Closed Full-Time Permanent Excellent Career Progression Our client is seeking a friendly, organised, and professional Service Advisor to join a reputable, fast-growing automotive garage click apply for full job details

Job Title: Field Service Coordinator Location: Westerham Hours: Full-time, 37.5 hours per week Are you a highly organised problem solver who loves keeping things running smoothly? We're looking for a Field Service Coordinator to join our busy Service Support team and help keep our field engineers on track and our customers delighted click apply for full job details

Fantastic opportunity for an experienced Customer Services Manager to lead and support our client's small Customer Service team in a fast-paced operational environment. You'll oversee daily customer service activity, manage team performance and ensure customer orders and queries are handled accurately and on time. In addition, you'll also be responsible for managing key, high profile accounts, mai click apply for full job details

Role- Customer Support Engineer - DERMS Location - Edinburgh/Paris/Bucharest Key Responsibilities: Deliver L2/L3 support for DERMS applications, integrations, and services. Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources click apply for full job details

CCP are delighted to partner with a growing , successful company who are a successful business within their market. We're currently supporting them to recruit several Collection Account Executives for their growing Specialist department at their Head Office in Truro. The roles will be office based click apply for full job details

Job Description: We are currently working with a fantastic independently run bar & restaurant in the heart of Buntingford to find an experienced Front of House Manager . This is a brilliant opportunity for a confident and hands-on leader who thrives in a fast-paced, people-focused environment and is looking to join a business that values quality, personality, and a real sense of community click apply for full job details

Salary: £28,000 Location: SuperBike Factory, Crawley Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, weve grown fast and continue to expand rapidly click apply for full job details

Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a click apply for full job details

Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service. You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery teams to ensure not only that our clients receive proper answers to their queries, but also that our product is in line with their expectations. Suade is delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. Job Summary The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction. Responsibilities Be the first line of contact with our clients, solving their information queries and providing workarounds when necessary. Provide clear and concise explanations to customers, ensuring they understand the issue and resolution steps. Escalate unresolved issues to higher-level support or development teams, providing detailed documentation of the issue and troubleshooting steps taken. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution. Empathise with our clients and see the system from their perspective to find long-term solutions rather than short-term wins. Maintain accurate records of customer interactions and support activities in our ticketing system Create and update support documentation, FAQs and knowledge base articles to assist customers in resolving common issues independently. Work closely with other support engineers and cross-functional teams to share knowledge and best practices. Participate in regular team meetings and training sessions to stay updated on product changes and improvements. Contribute to a positive and collaborative team environment. Qualifications Basic understanding of financial products (Securities, Derivatives, etc.) and the ability to communicate technical information to non-technical staff in a way that is easy to understand. Basic knowledge of excel (formulas, pivot-tables). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision. Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. Preferred Requirements Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Previous experience working with engineering teams. Familiarity with at least one of the reporting requirements: COREP/FINREP/LIQUIDITY/IFR/MAS610. Basic knowledge of Python and SQL. Benefits 25 days holiday + Bank Holidays Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like! Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis. Company Pension Maternity leave and extraordinary paternity leave Flexible working hours Company laptop Work from home budget/homeset up: £500 for new starters £500 annual training/development subsidy Perkbox