Ready to take your next step in homelessness? A local authority in Norfolk is seeking several Housing Options Officers to join the team on an exciting homelessness project, focused on reducing backlogs and supporting households at key stages of the homelessness journey. What you'll be doing: Managing a caseload of homelessness applications under Part VII of the Housing Act 1996 Completing S184 decision-making and ensuring compliance with statutory duties Delivering housing advice and homelessness prevention in line with the Homelessness Reduction Act Drafting and reviewing Personalised Housing Plans (PHPs) Working closely with internal teams and external partners to prevent homelessness and support move-on What you'll need: Proven experience as a Housing Options / Homelessness Officer within a local authority Experience using Locata (desirable) Ability to attend the office 1-2 days per week If you're interested in joining a busy, supportive Housing Options Team, please send your CV to (url removed).
Feb 28, 2026
Contractor
Ready to take your next step in homelessness? A local authority in Norfolk is seeking several Housing Options Officers to join the team on an exciting homelessness project, focused on reducing backlogs and supporting households at key stages of the homelessness journey. What you'll be doing: Managing a caseload of homelessness applications under Part VII of the Housing Act 1996 Completing S184 decision-making and ensuring compliance with statutory duties Delivering housing advice and homelessness prevention in line with the Homelessness Reduction Act Drafting and reviewing Personalised Housing Plans (PHPs) Working closely with internal teams and external partners to prevent homelessness and support move-on What you'll need: Proven experience as a Housing Options / Homelessness Officer within a local authority Experience using Locata (desirable) Ability to attend the office 1-2 days per week If you're interested in joining a busy, supportive Housing Options Team, please send your CV to (url removed).
Clockwork Organisation Ltd t/a Travail Employment
Newtown, Powys
Customer Service Coordinator Remote Monday to Friday - 37.5 hours per week £28,000 per year Permanent About the Role We are looking for a proactive Customer Service Coordinator to support the smooth delivery of a major upgrade project across Europe. In this role, you will coordinate replacement appointments, liaise with customers and installers, and ensure all swap outs are completed efficiently while maintaining excellent customer satisfaction. This position plays a key part in meeting project timelines and minimising customer attrition. Key Responsibilities Contact customers to confirm booking details and schedule upgrade appointments. Work to daily activity targets to ensure timely completion of all unit swap?outs. Manage installer diaries and liaise with engineers regarding availability. Oversee stock shipments and ensure all replacement units are dispatched correctly. Record all customer communication via phone and email. Identify customers at risk of attrition and escalate to the Team Leader. General Responsibilities Communicate with customers by phone to arrange, update, and confirm replacement appointments. Achieve daily and weekly call/booking targets. Maintain accurate customer records within Salesforce and internal databases. Rearrange appointments where necessary and ensure all updates are logged correctly. Monitor and manage shared inboxes, responding to queries promptly. Maintain a strong understanding of customer accounts and unit details. Provide weekly progress updates to your Team Leader. Chase installation completion for ship?only customers via phone/email. Support the customer services phone line when required. Manage customer expectations on appointment lead times. Maintain accurate Excel records of all 2G swap?out activity. Ensure all customers receive timely call?backs and excellent service. Build strong relationships through empathy, calm communication, and professionalism. Demonstrate a self motivated, positive approach to workload and deadlines. Skills & Requirements Native level French (spoken and written) - essential. Excellent written and verbal communication skills. Ability to multitask and switch between tasks confidently. Calm, empathetic approach when dealing with customers. Experience Previous customer service experience - essential. Account management experience - desirable. A sales driven or commercial mindset - beneficial. Personal Attributes Ability to work under pressure and meet deadlines. Strong teamwork ethic with commitment to colleagues and wider business goals. Flexible and adaptable to changing business needs. High level of organisation and strong attention to detail. Excellent timekeeping and reliability. How to Apply This vacancy is advertised by Travail Employment Group, acting as an Employment Business. Once you apply, your application will be received immediately by Travail Employment Group. A consultant will contact you within 7 days if you have been successful. If you do not hear from us within this time, your application has not been successful on this occasion. All candidates registering with Travail Employment Group must provide proof of identity and evidence of relevant experience, training, or qualifications required for the role. CWOIND01
Feb 28, 2026
Full time
Customer Service Coordinator Remote Monday to Friday - 37.5 hours per week £28,000 per year Permanent About the Role We are looking for a proactive Customer Service Coordinator to support the smooth delivery of a major upgrade project across Europe. In this role, you will coordinate replacement appointments, liaise with customers and installers, and ensure all swap outs are completed efficiently while maintaining excellent customer satisfaction. This position plays a key part in meeting project timelines and minimising customer attrition. Key Responsibilities Contact customers to confirm booking details and schedule upgrade appointments. Work to daily activity targets to ensure timely completion of all unit swap?outs. Manage installer diaries and liaise with engineers regarding availability. Oversee stock shipments and ensure all replacement units are dispatched correctly. Record all customer communication via phone and email. Identify customers at risk of attrition and escalate to the Team Leader. General Responsibilities Communicate with customers by phone to arrange, update, and confirm replacement appointments. Achieve daily and weekly call/booking targets. Maintain accurate customer records within Salesforce and internal databases. Rearrange appointments where necessary and ensure all updates are logged correctly. Monitor and manage shared inboxes, responding to queries promptly. Maintain a strong understanding of customer accounts and unit details. Provide weekly progress updates to your Team Leader. Chase installation completion for ship?only customers via phone/email. Support the customer services phone line when required. Manage customer expectations on appointment lead times. Maintain accurate Excel records of all 2G swap?out activity. Ensure all customers receive timely call?backs and excellent service. Build strong relationships through empathy, calm communication, and professionalism. Demonstrate a self motivated, positive approach to workload and deadlines. Skills & Requirements Native level French (spoken and written) - essential. Excellent written and verbal communication skills. Ability to multitask and switch between tasks confidently. Calm, empathetic approach when dealing with customers. Experience Previous customer service experience - essential. Account management experience - desirable. A sales driven or commercial mindset - beneficial. Personal Attributes Ability to work under pressure and meet deadlines. Strong teamwork ethic with commitment to colleagues and wider business goals. Flexible and adaptable to changing business needs. High level of organisation and strong attention to detail. Excellent timekeeping and reliability. How to Apply This vacancy is advertised by Travail Employment Group, acting as an Employment Business. Once you apply, your application will be received immediately by Travail Employment Group. A consultant will contact you within 7 days if you have been successful. If you do not hear from us within this time, your application has not been successful on this occasion. All candidates registering with Travail Employment Group must provide proof of identity and evidence of relevant experience, training, or qualifications required for the role. CWOIND01
Would you like to use your experience within a busy call centre or contact centre environment in an important Customer Service Advisor role within a leading organisation that offers hybrid working and no evening shift work? A Customer Service Advisor opportunity has arisen within the busy membership services team at our client, a leading international membership organisation, where you will be responsible for providing customer help, support and guidance to members and non-members contacting the department with enquiries, complaints and queries relating to products and services. You will be providing a high level of service across various touch points including inbound and outbound calls, e-mail, webchat and social media. As a Customer Service Advisor, your role will involve: Managing all incoming and outgoing contact with customers in an efficient manner Promoting all services to members relating to membership, financial / insurance products, and site information Developing knowledge across the full range of products available for members Providing a high level of service and information to customers I am interested in speaking with candidates who have experience working as a Customer Service Advisor, Motor Assistance Coordinator, Medical Assistance Coordinator, Travel Assistance Coordinator, Call Centre Advisor, Contact Centre Advisor, Call Centre Agent, Contact Centre Agent, or Customer Service Administrator, within a fast paced, busy call centre or contact centre environment. Salary for this position is: 26,728 p.a. Benefits include: Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more ! If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Feb 28, 2026
Full time
Would you like to use your experience within a busy call centre or contact centre environment in an important Customer Service Advisor role within a leading organisation that offers hybrid working and no evening shift work? A Customer Service Advisor opportunity has arisen within the busy membership services team at our client, a leading international membership organisation, where you will be responsible for providing customer help, support and guidance to members and non-members contacting the department with enquiries, complaints and queries relating to products and services. You will be providing a high level of service across various touch points including inbound and outbound calls, e-mail, webchat and social media. As a Customer Service Advisor, your role will involve: Managing all incoming and outgoing contact with customers in an efficient manner Promoting all services to members relating to membership, financial / insurance products, and site information Developing knowledge across the full range of products available for members Providing a high level of service and information to customers I am interested in speaking with candidates who have experience working as a Customer Service Advisor, Motor Assistance Coordinator, Medical Assistance Coordinator, Travel Assistance Coordinator, Call Centre Advisor, Contact Centre Advisor, Call Centre Agent, Contact Centre Agent, or Customer Service Administrator, within a fast paced, busy call centre or contact centre environment. Salary for this position is: 26,728 p.a. Benefits include: Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more ! If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Job Title: Protection Services Case Owner Location: Office based role in Colchester, Essex Department: Protection Services Team Target: Administratively sound candidates with experience of Customer Service in a telephone-based setting. Salary: £25,000 Basic Salary Hours: Mon-Fri 9.00 AM - 5.30 PM. Timeline: Immediate Interviews & Start date We are looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and enjoy an unrivalled opportunity for career development and promotion, within The New Homes Group. Protection Services Case Owner responsibilities: You will be part of a team who are responsible for proactively managing customers insurance applications, which will involve keeping in regular contact with our clients and insurance providers, delivering high levels of customer service at all times. As a Protection Services Case Owner, you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills, an ability to work effectively on your own as well as in the team environment and a high accuracy level. Required Knowledge, skills, and qualifications: Previous customer service experience essential. Previous telephone-based call centre experience preferred. Ideally some experience of working within Insurance Services, but not essential. Detail conscious with experience of working in an office based, administrative environment. Motivated to meet and exceed personal targets and customer service standards. Excellent inter-personal skills, with outstanding telephone manner and strong listening skills. Highly competent Microsoft Office user, including Excel, Word, and Outlook. Benefits: Permanent Full Time Role. Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business. Defined promotional tiers with significant basic salary and commission rate uplifts. 33 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation). Generous maternity and paternity leave Contributory workplace pension. 24-hour Wellbeing Employee Assistance Programme Death in service cover Access to discounts platform, Perks at Work. Access to self-funded Health Care plan. Discounted medical assessment Health Screening. Discount on Nuffield Gym Membership. Discounts on estate agency, mortgage and surveying services. Salary Sacrifice Personal Car Leasing Scheme available.
Feb 28, 2026
Full time
Job Title: Protection Services Case Owner Location: Office based role in Colchester, Essex Department: Protection Services Team Target: Administratively sound candidates with experience of Customer Service in a telephone-based setting. Salary: £25,000 Basic Salary Hours: Mon-Fri 9.00 AM - 5.30 PM. Timeline: Immediate Interviews & Start date We are looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and enjoy an unrivalled opportunity for career development and promotion, within The New Homes Group. Protection Services Case Owner responsibilities: You will be part of a team who are responsible for proactively managing customers insurance applications, which will involve keeping in regular contact with our clients and insurance providers, delivering high levels of customer service at all times. As a Protection Services Case Owner, you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills, an ability to work effectively on your own as well as in the team environment and a high accuracy level. Required Knowledge, skills, and qualifications: Previous customer service experience essential. Previous telephone-based call centre experience preferred. Ideally some experience of working within Insurance Services, but not essential. Detail conscious with experience of working in an office based, administrative environment. Motivated to meet and exceed personal targets and customer service standards. Excellent inter-personal skills, with outstanding telephone manner and strong listening skills. Highly competent Microsoft Office user, including Excel, Word, and Outlook. Benefits: Permanent Full Time Role. Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business. Defined promotional tiers with significant basic salary and commission rate uplifts. 33 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation). Generous maternity and paternity leave Contributory workplace pension. 24-hour Wellbeing Employee Assistance Programme Death in service cover Access to discounts platform, Perks at Work. Access to self-funded Health Care plan. Discounted medical assessment Health Screening. Discount on Nuffield Gym Membership. Discounts on estate agency, mortgage and surveying services. Salary Sacrifice Personal Car Leasing Scheme available.
Receptionist (Fixed-Term Contract - 12 Months) Location: Horbury, Wakefield Pay Rate: 12.71 per hour Contract: Fixed-term contract - 12 months Start Date: April Working Pattern: Wednesday to Friday About the Role Stafforce Recruitment is recruiting on behalf of a well-established professional services organisation in West Yorkshire. We are looking for a friendly, professional, and organised Receptionist to join the team on a 12-month fixed-term contract. This role is key to creating a positive first impression, acting as the first point of contact for clients and visitors, and supporting the smooth running of the office. Key Responsibilities Welcoming clients and visitors in a professional and courteous manner Answering and directing incoming telephone calls Managing general enquiries and reception inboxes Booking meeting rooms and coordinating appointments Handling incoming and outgoing post Maintaining a tidy and professional reception area Providing general administrative support to the wider team The Ideal Candidate Previous experience in a receptionist, front-of-house, or customer-facing role Excellent communication and interpersonal skills Professional, approachable, and well-presented Strong organisational skills and attention to detail Confident using IT systems, including Microsoft Office Reliable and able to work independently About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Feb 28, 2026
Full time
Receptionist (Fixed-Term Contract - 12 Months) Location: Horbury, Wakefield Pay Rate: 12.71 per hour Contract: Fixed-term contract - 12 months Start Date: April Working Pattern: Wednesday to Friday About the Role Stafforce Recruitment is recruiting on behalf of a well-established professional services organisation in West Yorkshire. We are looking for a friendly, professional, and organised Receptionist to join the team on a 12-month fixed-term contract. This role is key to creating a positive first impression, acting as the first point of contact for clients and visitors, and supporting the smooth running of the office. Key Responsibilities Welcoming clients and visitors in a professional and courteous manner Answering and directing incoming telephone calls Managing general enquiries and reception inboxes Booking meeting rooms and coordinating appointments Handling incoming and outgoing post Maintaining a tidy and professional reception area Providing general administrative support to the wider team The Ideal Candidate Previous experience in a receptionist, front-of-house, or customer-facing role Excellent communication and interpersonal skills Professional, approachable, and well-presented Strong organisational skills and attention to detail Confident using IT systems, including Microsoft Office Reliable and able to work independently About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you ll require the following essentials: Proven experience of providing excellent customer service Natural problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Can learn and apply technical concepts Good working knowledge of CRMs Within this position, you ll also be: The main focus will be to deal with a range of customer and engineer enquiries via telephone and email Ensuing a high-quality service is always a key focus, providing 1st time resolution Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £27,000 per annum plus Over time and bonus Various shifts between 8am and 6pm and will include occasional Saturdays 25 days holiday plus banks Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Feb 28, 2026
Full time
Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you ll require the following essentials: Proven experience of providing excellent customer service Natural problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Can learn and apply technical concepts Good working knowledge of CRMs Within this position, you ll also be: The main focus will be to deal with a range of customer and engineer enquiries via telephone and email Ensuing a high-quality service is always a key focus, providing 1st time resolution Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £27,000 per annum plus Over time and bonus Various shifts between 8am and 6pm and will include occasional Saturdays 25 days holiday plus banks Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Customer Service Advisor - Woking Sportsbox - Woking, Surrey Job Type: Zero Hour Contract Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week. The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner. We need a Customer Service Advisor who will Be passionate about promoting our products Be able to work under your own initiative and work as part of a team Have an enthusiastic can do attitude and friendly personality Be confident in using computers Experienced in customer service, being the first points of contact, it's key you can provide a professional service to all our customers You will be required to work days, evenings and weekends. Full training will be given on the centre's systems What can we do for you? Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide. If this sounds like you, we'd love you to get in touch. Simply email your CV and covering letter by clicking 'Apply' .
Feb 28, 2026
Full time
Customer Service Advisor - Woking Sportsbox - Woking, Surrey Job Type: Zero Hour Contract Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week. The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner. We need a Customer Service Advisor who will Be passionate about promoting our products Be able to work under your own initiative and work as part of a team Have an enthusiastic can do attitude and friendly personality Be confident in using computers Experienced in customer service, being the first points of contact, it's key you can provide a professional service to all our customers You will be required to work days, evenings and weekends. Full training will be given on the centre's systems What can we do for you? Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide. If this sounds like you, we'd love you to get in touch. Simply email your CV and covering letter by clicking 'Apply' .
Customer Service Advisor Edinburgh - Lasswade 23,500 6 month fixed term contract Full time Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business. Duties: - Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand - Assist clients on order-on-line - Deal with orders in the back office and liaise with logistics - Follow-up on orders and liaise with customers, retail, repair services, buyers, etc - Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry - Manage ongoing customer relationships utilizing our CRM tools - Develop collaborative, positive working relationships with staff at our traditional boutiques - Assist customers with after-sales service issues - Be a primary contact for customer inquiries about our products and brand. - Able to communicate concisely our company policies to client - Maintain and update regular client correspondence Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Feb 28, 2026
Contractor
Customer Service Advisor Edinburgh - Lasswade 23,500 6 month fixed term contract Full time Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business. Duties: - Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand - Assist clients on order-on-line - Deal with orders in the back office and liaise with logistics - Follow-up on orders and liaise with customers, retail, repair services, buyers, etc - Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry - Manage ongoing customer relationships utilizing our CRM tools - Develop collaborative, positive working relationships with staff at our traditional boutiques - Assist customers with after-sales service issues - Be a primary contact for customer inquiries about our products and brand. - Able to communicate concisely our company policies to client - Maintain and update regular client correspondence Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Role: Forecasting and Planning Analyst Location: Midlands or Manchester office based (hybrid working 2 days per week in Hours: Mon-Fri 9am-5pm Salary: Up to 40,000 DOE + bonus + benefits This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous. Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions. Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background? Do you have experience in WFM planning, forecasting and budget building? Do you have experienced in creation and delivery of plans? Experience in stakeholder engagement, communicating and forecast results is essential Key Responsibilities of the Forecasting Planning Analyst: Responsible for end-to-end planning and execution of planning identifying risks to operational performance. Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels. Work alongside planning team to create, develop, and refine the models with close liaison with team. Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements. Work closely with other business stakeholders. Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly. Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear. Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions. Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable. Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand. Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement. Ensure core KPI's are met via effective resource planning. If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Feb 28, 2026
Full time
Role: Forecasting and Planning Analyst Location: Midlands or Manchester office based (hybrid working 2 days per week in Hours: Mon-Fri 9am-5pm Salary: Up to 40,000 DOE + bonus + benefits This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans. Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends. By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous. Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions. Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background? Do you have experience in WFM planning, forecasting and budget building? Do you have experienced in creation and delivery of plans? Experience in stakeholder engagement, communicating and forecast results is essential Key Responsibilities of the Forecasting Planning Analyst: Responsible for end-to-end planning and execution of planning identifying risks to operational performance. Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels. Work alongside planning team to create, develop, and refine the models with close liaison with team. Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements. Work closely with other business stakeholders. Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly. Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear. Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions. Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable. Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand. Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement. Ensure core KPI's are met via effective resource planning. If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills
Feb 28, 2026
Seasonal
Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills
Alma Personnel are pleased to announce we are working with our Birmingham based client to recruit for a Service Co-Ordinator to join their fast paced team. The duties of a Service Co-Ordinator:- Scheduling maintenance visits Liaising with customers and engineers Booking visits in for engineers Managing and scheduling sub contractors Raising orders Maintaining the database Ad hoc admin duties The ideal candidate must:- Have experience working in an extremely busy and fast paced environment Good IT skills Good customer service skills If you feel you are suitable for this position, please apply now stating why.
Feb 28, 2026
Full time
Alma Personnel are pleased to announce we are working with our Birmingham based client to recruit for a Service Co-Ordinator to join their fast paced team. The duties of a Service Co-Ordinator:- Scheduling maintenance visits Liaising with customers and engineers Booking visits in for engineers Managing and scheduling sub contractors Raising orders Maintaining the database Ad hoc admin duties The ideal candidate must:- Have experience working in an extremely busy and fast paced environment Good IT skills Good customer service skills If you feel you are suitable for this position, please apply now stating why.
Short Description Drive seamless order delivery and build lasting customer partnerships in a fast paced B2B environment. Be the link between customer promise and operational excellence Consortium Professional Recruitment are pleased to be working with our client to appoint an Order Fulfilment Coordinator into a pivotal customer focused role within their operations team. This is an opportunity to join a global market leader with a strong reputation for quality, service and innovation, while playing a hands on role in delivering an outstanding customer experience. As an Order Fulfilment Coordinator, you will take ownership of the full order lifecycle, from contract scheduling and project progression through to successful delivery and invoicing. You will act as a trusted point of contact for customers, ensuring clarity, accuracy and responsiveness at every stage, while working collaboratively across supply chain, sales and logistics functions to keep commitments on track. The Opportunity: As an Order Fulfilment Coordinator you ll play a key role in: Managing customer orders from award through to delivery and invoicing, ensuring accuracy, timely progression and clear system updates. Building strong, lasting relationships with assigned customers, acting as their primary contact and championing a proactive, solutions focused service culture. Overseeing merchant awarded projects, tracking milestones, maintaining contract compliance and communicating progress with transparency and confidence. Collaborating closely with Forecasting, Supply Chain, Warehouse and Logistics, Sales, Estimating, Quality and After Sales teams to ensure orders are delivered On Time and In Full. Identifying cross selling and up selling opportunities in partnership with sales colleagues, helping to bridge supply gaps and support sustainable revenue growth. Monitoring key performance indicators including response times, audit results and OTIF performance, using insight to drive continuous improvement. Your work will directly contribute to customer satisfaction, retention and growth, reinforcing operational excellence across the wider business. Fully office based role on a full time basis About You: We re looking for someone who can bring: Proven experience in a fast paced customer service, order management or logistics role, ideally within a B2B environment. A solid understanding of end to end order fulfilment processes, with the confidence to manage multiple priorities and deadlines. Strong communication skills, both written and verbal, with the ability to explain complex information clearly and professionally to a wide range of stakeholders. High attention to detail and accuracy, particularly when managing data, documentation and system updates. Confidence using CRM and ERP systems such as Salesforce and SAP, alongside Microsoft Office tools including Excel and Outlook. A proactive, customer centric mindset with the resilience and problem solving ability to resolve queries and challenges positively. We welcome applications from individuals of all backgrounds and experiences. If you meet most of the criteria for this Order Fulfilment Coordinator role and are motivated to grow, we would encourage you to apply. How to Apply: This exciting Order Fulfilment Coordinator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you re ready to take the next step in your career as an Order Fulfilment Coordinator, we d love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Feb 28, 2026
Full time
Short Description Drive seamless order delivery and build lasting customer partnerships in a fast paced B2B environment. Be the link between customer promise and operational excellence Consortium Professional Recruitment are pleased to be working with our client to appoint an Order Fulfilment Coordinator into a pivotal customer focused role within their operations team. This is an opportunity to join a global market leader with a strong reputation for quality, service and innovation, while playing a hands on role in delivering an outstanding customer experience. As an Order Fulfilment Coordinator, you will take ownership of the full order lifecycle, from contract scheduling and project progression through to successful delivery and invoicing. You will act as a trusted point of contact for customers, ensuring clarity, accuracy and responsiveness at every stage, while working collaboratively across supply chain, sales and logistics functions to keep commitments on track. The Opportunity: As an Order Fulfilment Coordinator you ll play a key role in: Managing customer orders from award through to delivery and invoicing, ensuring accuracy, timely progression and clear system updates. Building strong, lasting relationships with assigned customers, acting as their primary contact and championing a proactive, solutions focused service culture. Overseeing merchant awarded projects, tracking milestones, maintaining contract compliance and communicating progress with transparency and confidence. Collaborating closely with Forecasting, Supply Chain, Warehouse and Logistics, Sales, Estimating, Quality and After Sales teams to ensure orders are delivered On Time and In Full. Identifying cross selling and up selling opportunities in partnership with sales colleagues, helping to bridge supply gaps and support sustainable revenue growth. Monitoring key performance indicators including response times, audit results and OTIF performance, using insight to drive continuous improvement. Your work will directly contribute to customer satisfaction, retention and growth, reinforcing operational excellence across the wider business. Fully office based role on a full time basis About You: We re looking for someone who can bring: Proven experience in a fast paced customer service, order management or logistics role, ideally within a B2B environment. A solid understanding of end to end order fulfilment processes, with the confidence to manage multiple priorities and deadlines. Strong communication skills, both written and verbal, with the ability to explain complex information clearly and professionally to a wide range of stakeholders. High attention to detail and accuracy, particularly when managing data, documentation and system updates. Confidence using CRM and ERP systems such as Salesforce and SAP, alongside Microsoft Office tools including Excel and Outlook. A proactive, customer centric mindset with the resilience and problem solving ability to resolve queries and challenges positively. We welcome applications from individuals of all backgrounds and experiences. If you meet most of the criteria for this Order Fulfilment Coordinator role and are motivated to grow, we would encourage you to apply. How to Apply: This exciting Order Fulfilment Coordinator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you re ready to take the next step in your career as an Order Fulfilment Coordinator, we d love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Call Centre Team Manager Manchester Salary: 36,000 - 37,000 Hybrid working Are you an experienced leader with a passion for exceptional customer service and a commitment to doing the right thing for customers? We're looking for a Call Centre Team Manager to lead our frontline teams, drive performance, and ensure we continue to deliver fair, timely, and high?quality customer outcomes. About the Call Centre Team Manager In this pivotal role, you will oversee the day to day operation of our contact centre, ensuring customers receive excellent service across all communication channels. You will be the escalation point for complex or high-risk cases, ensuring that all customer interactions meet FCA regulations , Consumer Duty , and Treating Customers Fairly (TCF) requirements. What You'll Be Doing Leading and motivating the Contact Centre Team Leaders and Advisors to deliver outstanding customer service. Overseeing first-line handling of customer complaints and ensuring prompt, fair, and compliant resolutions. Acting as the escalation point for complex, sensitive, or high?risk customer cases. Ensuring full adherence to FCA guidelines, Consumer Duty, and TCF principles in everyday operations. Monitoring service levels, quality metrics, and customer satisfaction to drive continuous performance improvements. Identifying complaint trends and root causes, working with cross-functional teams to reduce recurring issues. Supporting initiatives that help reduce complaint volumes through proactive service enhancements. Coaching and developing team members to strengthen capability and confidence in customer service and complaint handling. Collaborating with Operations, Risk, and Commercial teams to enhance end?to?end customer journeys. Producing regular performance insights and reporting for senior stakeholders. About You as a Call Centre Team Manager We'd love to hear from you if you have: Proven leadership experience within a customer contact centre or complaints environment. Strong understanding of FCA regulations, Consumer Duty, and TCF frameworks. Exceptional communication skills and the ability to manage sensitive and complex customer issues. A passion for coaching, developing teams, and driving operational excellence. A data?driven mindset with the ability to identify trends and influence change. Why Join Us as a Call Centre Team Manager Opportunity to shape and improve the customer experience A supportive, peoplefocused culture Great benefits package and opportunities for career development Chance to make a real impact in a fast paced, customercentric organisation Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Feb 28, 2026
Full time
Call Centre Team Manager Manchester Salary: 36,000 - 37,000 Hybrid working Are you an experienced leader with a passion for exceptional customer service and a commitment to doing the right thing for customers? We're looking for a Call Centre Team Manager to lead our frontline teams, drive performance, and ensure we continue to deliver fair, timely, and high?quality customer outcomes. About the Call Centre Team Manager In this pivotal role, you will oversee the day to day operation of our contact centre, ensuring customers receive excellent service across all communication channels. You will be the escalation point for complex or high-risk cases, ensuring that all customer interactions meet FCA regulations , Consumer Duty , and Treating Customers Fairly (TCF) requirements. What You'll Be Doing Leading and motivating the Contact Centre Team Leaders and Advisors to deliver outstanding customer service. Overseeing first-line handling of customer complaints and ensuring prompt, fair, and compliant resolutions. Acting as the escalation point for complex, sensitive, or high?risk customer cases. Ensuring full adherence to FCA guidelines, Consumer Duty, and TCF principles in everyday operations. Monitoring service levels, quality metrics, and customer satisfaction to drive continuous performance improvements. Identifying complaint trends and root causes, working with cross-functional teams to reduce recurring issues. Supporting initiatives that help reduce complaint volumes through proactive service enhancements. Coaching and developing team members to strengthen capability and confidence in customer service and complaint handling. Collaborating with Operations, Risk, and Commercial teams to enhance end?to?end customer journeys. Producing regular performance insights and reporting for senior stakeholders. About You as a Call Centre Team Manager We'd love to hear from you if you have: Proven leadership experience within a customer contact centre or complaints environment. Strong understanding of FCA regulations, Consumer Duty, and TCF frameworks. Exceptional communication skills and the ability to manage sensitive and complex customer issues. A passion for coaching, developing teams, and driving operational excellence. A data?driven mindset with the ability to identify trends and influence change. Why Join Us as a Call Centre Team Manager Opportunity to shape and improve the customer experience A supportive, peoplefocused culture Great benefits package and opportunities for career development Chance to make a real impact in a fast paced, customercentric organisation Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. Initially 5 days per week on site and then Hybrid About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 28, 2026
Seasonal
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. Initially 5 days per week on site and then Hybrid About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Court Associate - HMCTS Location: Royal Courts of Justice, Central London Pay: 15.59 per hour (inclusive of holiday pay) Contract: Full-time, Temporary (6 Months) Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) Agency: Brook Street, on behalf of HM Courts & Tribunals Service The Opportunity Brook Street are recruiting Court Associates to provide frontline in-court support at the Royal Courts of Justice. This is a customer-facing role , assisting judges, legal professionals, and court users to ensure hearings run efficiently. You will manage court documentation, support both in-person and digital hearings, and act as a professional point of contact for all courtroom participants. This is a 6-month temporary assignment , with start dates confirmed following successful BPSS clearance. Key Responsibilities Supporting judges and legal professionals during hearings Managing and preparing court documentation and digital case files Assisting with remote and in-person hearings (Microsoft Teams) Liaising with legal representatives and court users Maintaining accurate records and case management systems Handling confidential and sensitive information with discretion About You We are looking for candidates who are: Experienced in administration Professional, reliable, and well-presented Confident communicators with excellent customer service skills Comfortable interacting with judges, legal teams, and court users Calm, composed, and professional under pressure IT confident (Microsoft Office essential) Able to work accurately in a fast-paced environment Security Clearance Applicants must be eligible for CTC enhanced vetting checks , requiring permanent UK residence for the last 3 years and no periods of living or working overseas during that time. Please do not apply if you do not meet these criteria. Important This is a full-time, on-site role at the Royal Courts of Justice. Remote working is not available. To Apply Please send your CV and contact number to: Basheer Dawoud Basheer co .uk Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Feb 28, 2026
Seasonal
Court Associate - HMCTS Location: Royal Courts of Justice, Central London Pay: 15.59 per hour (inclusive of holiday pay) Contract: Full-time, Temporary (6 Months) Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) Agency: Brook Street, on behalf of HM Courts & Tribunals Service The Opportunity Brook Street are recruiting Court Associates to provide frontline in-court support at the Royal Courts of Justice. This is a customer-facing role , assisting judges, legal professionals, and court users to ensure hearings run efficiently. You will manage court documentation, support both in-person and digital hearings, and act as a professional point of contact for all courtroom participants. This is a 6-month temporary assignment , with start dates confirmed following successful BPSS clearance. Key Responsibilities Supporting judges and legal professionals during hearings Managing and preparing court documentation and digital case files Assisting with remote and in-person hearings (Microsoft Teams) Liaising with legal representatives and court users Maintaining accurate records and case management systems Handling confidential and sensitive information with discretion About You We are looking for candidates who are: Experienced in administration Professional, reliable, and well-presented Confident communicators with excellent customer service skills Comfortable interacting with judges, legal teams, and court users Calm, composed, and professional under pressure IT confident (Microsoft Office essential) Able to work accurately in a fast-paced environment Security Clearance Applicants must be eligible for CTC enhanced vetting checks , requiring permanent UK residence for the last 3 years and no periods of living or working overseas during that time. Please do not apply if you do not meet these criteria. Important This is a full-time, on-site role at the Royal Courts of Justice. Remote working is not available. To Apply Please send your CV and contact number to: Basheer Dawoud Basheer co .uk Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a Norwegian Speaking Customer Service Advisor / Claims Advisor on a fully remote basis to a Tech Scale up. As an Norwegian Speaking Account Coordinator / Claims Advisor it will be your responsibility to work with customers, primarily those based in the Norwegian speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Norwegian Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time Permanent position offering an annual salary of up to 30,000 + attractive company benefits. The role offers flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Feb 28, 2026
Full time
Advancing People Multilingual - Recruitment Specialists are now recruiting for a Norwegian Speaking Customer Service Advisor / Claims Advisor on a fully remote basis to a Tech Scale up. As an Norwegian Speaking Account Coordinator / Claims Advisor it will be your responsibility to work with customers, primarily those based in the Norwegian speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Norwegian Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time Permanent position offering an annual salary of up to 30,000 + attractive company benefits. The role offers flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Customer Service Executive Location: Bradford or Wakefield (office-based) Salary: 26,000 - 30,000 (DOE) Hours: Monday to Friday, full-time About the Role Stafforce Recruitment is recruiting on behalf of a well-established professional services organisation based in West Yorkshire. We are looking for a confident and customer-focused Customer Service Executive to join a busy and supportive team. This role is key to delivering a high standard of service, acting as a main point of contact for clients and ensuring a smooth, professional experience from initial enquiry through to resolution. Key Responsibilities Managing inbound and outbound calls, emails, and client enquiries professionally Providing clear and accurate information regarding services and processes Handling client queries and concerns with empathy and efficiency Updating and maintaining accurate records on internal systems Liaising with internal departments to ensure timely communication and resolution Supporting service delivery and contributing to continuous improvement Ensuring compliance with data protection and internal procedures The Ideal Candidate Previous experience in a customer service or client-facing role Strong communication skills, both written and verbal Excellent organisational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Confident IT user with a professional and approachable manner Committed to delivering a high-quality customer experience About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Feb 28, 2026
Full time
Customer Service Executive Location: Bradford or Wakefield (office-based) Salary: 26,000 - 30,000 (DOE) Hours: Monday to Friday, full-time About the Role Stafforce Recruitment is recruiting on behalf of a well-established professional services organisation based in West Yorkshire. We are looking for a confident and customer-focused Customer Service Executive to join a busy and supportive team. This role is key to delivering a high standard of service, acting as a main point of contact for clients and ensuring a smooth, professional experience from initial enquiry through to resolution. Key Responsibilities Managing inbound and outbound calls, emails, and client enquiries professionally Providing clear and accurate information regarding services and processes Handling client queries and concerns with empathy and efficiency Updating and maintaining accurate records on internal systems Liaising with internal departments to ensure timely communication and resolution Supporting service delivery and contributing to continuous improvement Ensuring compliance with data protection and internal procedures The Ideal Candidate Previous experience in a customer service or client-facing role Strong communication skills, both written and verbal Excellent organisational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Confident IT user with a professional and approachable manner Committed to delivering a high-quality customer experience About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
The New Homes Group
Great Linford, Buckinghamshire
Job Title: Customer Service Adviser Basis: Full time Permanent Employed Role. Location: Office Based in Milton Keynes, England,UK. Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable. Rewards : Competitive basic salary with a realistic OTE £28,000 - £30,000 Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser Working Hours: Monday to Friday 9am 5:30pm. Timeline : Immediate interviews and start. Connells Group: Connells Group is the largest and most successful estate agency network in the UK. Our Customer Services roles in Milton Keynes provide are dedicated to supporting our lifetime service . Your role in in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services. You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers. If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us. All our roles are telephone based so you will be articulate and engaging. As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused. You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential. Your desire to excel while delivering a first-class customer experience is most important of all. Main Purpose of Job: Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers. Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey. Maintaining strong and effective working relationships with our Mortgage Adviser teams. Helping customers with mortgage related enquiries as you develop. Fulfilling all role-based learning and development objectives. Required Knowledge, skills and qualifications: Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way. Able to accurately record and assess information in live contact environments. You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes. You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set. Benefits: Permanent Full Time Role. Extensive induction coupled with an ongoing training, support and development program. 25 days paid holiday plus Bank Holidays. Unrivalled opportunities for progression, promotion and personal development in an expanding business. Contributory workplace pension. Generous Staff referral bonus scheme. Death in service cover. Based in modern air-conditioned offices in Milton Keynes with free onsite parking. 24 Hour Wellbeing Employee Assistance programme. ( T&Cs Apply) If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on (phone number removed)
Feb 28, 2026
Full time
Job Title: Customer Service Adviser Basis: Full time Permanent Employed Role. Location: Office Based in Milton Keynes, England,UK. Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable. Rewards : Competitive basic salary with a realistic OTE £28,000 - £30,000 Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser Working Hours: Monday to Friday 9am 5:30pm. Timeline : Immediate interviews and start. Connells Group: Connells Group is the largest and most successful estate agency network in the UK. Our Customer Services roles in Milton Keynes provide are dedicated to supporting our lifetime service . Your role in in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services. You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers. If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us. All our roles are telephone based so you will be articulate and engaging. As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused. You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential. Your desire to excel while delivering a first-class customer experience is most important of all. Main Purpose of Job: Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers. Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey. Maintaining strong and effective working relationships with our Mortgage Adviser teams. Helping customers with mortgage related enquiries as you develop. Fulfilling all role-based learning and development objectives. Required Knowledge, skills and qualifications: Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way. Able to accurately record and assess information in live contact environments. You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes. You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set. Benefits: Permanent Full Time Role. Extensive induction coupled with an ongoing training, support and development program. 25 days paid holiday plus Bank Holidays. Unrivalled opportunities for progression, promotion and personal development in an expanding business. Contributory workplace pension. Generous Staff referral bonus scheme. Death in service cover. Based in modern air-conditioned offices in Milton Keynes with free onsite parking. 24 Hour Wellbeing Employee Assistance programme. ( T&Cs Apply) If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on (phone number removed)
Customer Sales Advisor Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time. About us We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break. What we re looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. What you ll be doing Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including bank holidays). Monthly sales bonus. Free work uniform and PPE. Free takeaway meal every Friday ( Fat Friday ). Access to a fully equipped company gym. Birthday gifts, Christmas party (paid for by the MD), and annual team-building days. Excellent in-house career progression opportunities. If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.
Feb 28, 2026
Full time
Customer Sales Advisor Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time. About us We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break. What we re looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. What you ll be doing Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including bank holidays). Monthly sales bonus. Free work uniform and PPE. Free takeaway meal every Friday ( Fat Friday ). Access to a fully equipped company gym. Birthday gifts, Christmas party (paid for by the MD), and annual team-building days. Excellent in-house career progression opportunities. If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.
Customer Service Administrator Location: Darlington Showroom (primarily office based) Salary: circa £14 per hour dependent on experience Hours: Full-time or part-time considered (includes some weekend working) About Seymour s Home Seymour s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales. As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour s Home is known for. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business. Role overview The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently. Responsibilities will include: Managing customer enquiries via email, telephone, live chat and social media channels Providing clear and accurate information on products, orders, deliveries and returns Processing customer orders and maintaining accurate records Resolving customer issues in a professional and timely manner Handling complaints calmly and working to achieve positive outcomes Liaising with warehouse and showroom teams to ensure smooth order fulfilment Supporting shipping, deliveries and logistics administration Assisting with picking and packing orders during busy periods when required Following internal procedures while also contributing ideas to improve customer service processes The ideal candidate We are looking for a reliable and organised individual with a genuine passion for customer service. You will ideally demonstrate: Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential) Strong communication skills, both written and verbal A high level of attention to detail and accuracy Confidence using IT systems and online platforms A proactive and flexible approach to work The ability to manage your own workload while supporting the wider team A friendly, professional and customer-focused attitude What we offer Competitive hourly rate of approximately £14 per hour Full-time or part-time working options available A supportive and welcoming team environment A varied role with day-to-day responsibility and involvement Opportunity to develop skills within a growing business If you are interested in this role and believe you have the right skills and experience, please submit your latest CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 28, 2026
Full time
Customer Service Administrator Location: Darlington Showroom (primarily office based) Salary: circa £14 per hour dependent on experience Hours: Full-time or part-time considered (includes some weekend working) About Seymour s Home Seymour s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service. Over the years, the business has continued to evolve, with strong growth across both showroom and online sales. As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour s Home is known for. This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business. Role overview The Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support. You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently. Responsibilities will include: Managing customer enquiries via email, telephone, live chat and social media channels Providing clear and accurate information on products, orders, deliveries and returns Processing customer orders and maintaining accurate records Resolving customer issues in a professional and timely manner Handling complaints calmly and working to achieve positive outcomes Liaising with warehouse and showroom teams to ensure smooth order fulfilment Supporting shipping, deliveries and logistics administration Assisting with picking and packing orders during busy periods when required Following internal procedures while also contributing ideas to improve customer service processes The ideal candidate We are looking for a reliable and organised individual with a genuine passion for customer service. You will ideally demonstrate: Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential) Strong communication skills, both written and verbal A high level of attention to detail and accuracy Confidence using IT systems and online platforms A proactive and flexible approach to work The ability to manage your own workload while supporting the wider team A friendly, professional and customer-focused attitude What we offer Competitive hourly rate of approximately £14 per hour Full-time or part-time working options available A supportive and welcoming team environment A varied role with day-to-day responsibility and involvement Opportunity to develop skills within a growing business If you are interested in this role and believe you have the right skills and experience, please submit your latest CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Outbound Customer Service Advisor Our client is a long-established training provider based in the centre of Brighton. They provide vocational training and qualifications to the long term unemployed with a view of enhancing their employment opportunities. They currently seek a Customer Service Advisor to join the team. Day-to-day you will be building relationships with job centres and third-party organisations. You will be showcasing up-and-coming training programmes, advising on available spaces and outlining next steps. You will subsequently be responsible for correctly coordinating would be learners with the internal team, feeding back to third parties and stakeholders and documenting success. The successful candidate will be required to have excellent written and verbal communication skills, great attention to detail, experience of operating CRM systems and a positive mindset. A salary of 26,500 per annum is provided. For further information please apply below.
Feb 28, 2026
Full time
Outbound Customer Service Advisor Our client is a long-established training provider based in the centre of Brighton. They provide vocational training and qualifications to the long term unemployed with a view of enhancing their employment opportunities. They currently seek a Customer Service Advisor to join the team. Day-to-day you will be building relationships with job centres and third-party organisations. You will be showcasing up-and-coming training programmes, advising on available spaces and outlining next steps. You will subsequently be responsible for correctly coordinating would be learners with the internal team, feeding back to third parties and stakeholders and documenting success. The successful candidate will be required to have excellent written and verbal communication skills, great attention to detail, experience of operating CRM systems and a positive mindset. A salary of 26,500 per annum is provided. For further information please apply below.
An exciting opportunity has come up with our Fife based client for a Customer Service expert to join their busy Customer Service team. You will provide customers with an efficient and reliable service with an aim to meet expectations at all levels. Key duties will include: Review and process customer order monitor customer orders on a daily, weekly, monthly basis. Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements. Liaise with the Finance team to resolve credit queries. Process customer complaints Maintain regular contact with relevant external Sales Teams. Build relationships with customers. To be suitable for this busy and rewarding role you will have the following key skills and experience : Proven experience in a fast-paced customer service related office role. Strong IT skills and attention to detail Ability to operate multiple screens Background in Manufacturing preferred Excellent oral and written communication skills Self-motivated and flexible Fluency in a 2nd language would be beneficial but not essential In return you will receive an excellent salary and benefits package along with ongoing training and development. The role will be Monday - Friday 830-5pm and the opportunity to work 2 days from home will be offered after training period. If you are committed to a permanent role and have the relevant skills and experience please apply or call Jill Cullen on (phone number removed).
Feb 28, 2026
Full time
An exciting opportunity has come up with our Fife based client for a Customer Service expert to join their busy Customer Service team. You will provide customers with an efficient and reliable service with an aim to meet expectations at all levels. Key duties will include: Review and process customer order monitor customer orders on a daily, weekly, monthly basis. Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements. Liaise with the Finance team to resolve credit queries. Process customer complaints Maintain regular contact with relevant external Sales Teams. Build relationships with customers. To be suitable for this busy and rewarding role you will have the following key skills and experience : Proven experience in a fast-paced customer service related office role. Strong IT skills and attention to detail Ability to operate multiple screens Background in Manufacturing preferred Excellent oral and written communication skills Self-motivated and flexible Fluency in a 2nd language would be beneficial but not essential In return you will receive an excellent salary and benefits package along with ongoing training and development. The role will be Monday - Friday 830-5pm and the opportunity to work 2 days from home will be offered after training period. If you are committed to a permanent role and have the relevant skills and experience please apply or call Jill Cullen on (phone number removed).
We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = 13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 28, 2026
Seasonal
We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = 13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Account Executive Permanent / Full-time Office Based, Monday - Friday Opportunity This is a role for a people-person with precision. If you love turning customers into loyal partners, take pride in delivering impeccable service and enjoy getting the little things right - we want to hear from you. The company We are recruiting on behalf of a respected Hertfordshire-based packaging company that is known for delivering premium solutions to some of the world's most recognisable brands. With 37 years of consistent growth, no redundancies, and a track record of looking after its people - this is a company that values integrity, detail and long-term relationships. As demand rises and the business continues to grow, they are investing in their customer support function and looking for someone who thrives on adding value to new and existing customers. If you love building trust, solving issues before they arise and keeping operations running smoothly with a smile - this could be your next home. What You Will Be Doing Be the customer's champion: Act as the key point of contact for clients, responding quickly and professionally to phone calls, emails, queries, orders and quotations. Own the process: Manage orders from placement through to delivery, ensuring accuracy, clarity and timeliness at every step. Keep the plates spinning: Juggle multiple accounts and projects at once - all while staying organised and on-point Build strong relationships: Develop deep understanding of client needs and nurture long-term partnerships. Be the calm in the storm: Resolve issues confidently and tactfully, keeping customers informed and happy. Support the team: Working closely with other members in the team and collaborating with production, logistics and the warehouse to ensure smooth handovers and delivery of service/product. Stay sharp: Spot inefficiencies, suggest improvements and keep customer records immaculate Represent the brand: Deliver service that reflects our commitment to quality, reliability and innovation Who We're Looking For A warm, confident communicator who builds trust naturally Highly organised, reliable and comfortable managing complex processes Someone who thrives in a fast-paced environment and can stay calm under pressure Previous experience in a customer service, sales support, or account management role (ideally B2B) would be ideal. Excellent attention to detail, with strong administrative and IT skills (CRM/order systems a plus) A proactive problem-solver who loves making life easier for others Based within commuting distance of the office in Hertfordshire What's on Offer Competitive salary based on experience Performance-based bonuses Full training and ongoing development 22 days holiday + bank holidays Pension scheme (auto-enrolment) A stable, supportive team environment with long-term progression opportunities A respected company culture where people genuinely enjoy coming to work Location: Stevenage
Feb 28, 2026
Full time
Customer Account Executive Permanent / Full-time Office Based, Monday - Friday Opportunity This is a role for a people-person with precision. If you love turning customers into loyal partners, take pride in delivering impeccable service and enjoy getting the little things right - we want to hear from you. The company We are recruiting on behalf of a respected Hertfordshire-based packaging company that is known for delivering premium solutions to some of the world's most recognisable brands. With 37 years of consistent growth, no redundancies, and a track record of looking after its people - this is a company that values integrity, detail and long-term relationships. As demand rises and the business continues to grow, they are investing in their customer support function and looking for someone who thrives on adding value to new and existing customers. If you love building trust, solving issues before they arise and keeping operations running smoothly with a smile - this could be your next home. What You Will Be Doing Be the customer's champion: Act as the key point of contact for clients, responding quickly and professionally to phone calls, emails, queries, orders and quotations. Own the process: Manage orders from placement through to delivery, ensuring accuracy, clarity and timeliness at every step. Keep the plates spinning: Juggle multiple accounts and projects at once - all while staying organised and on-point Build strong relationships: Develop deep understanding of client needs and nurture long-term partnerships. Be the calm in the storm: Resolve issues confidently and tactfully, keeping customers informed and happy. Support the team: Working closely with other members in the team and collaborating with production, logistics and the warehouse to ensure smooth handovers and delivery of service/product. Stay sharp: Spot inefficiencies, suggest improvements and keep customer records immaculate Represent the brand: Deliver service that reflects our commitment to quality, reliability and innovation Who We're Looking For A warm, confident communicator who builds trust naturally Highly organised, reliable and comfortable managing complex processes Someone who thrives in a fast-paced environment and can stay calm under pressure Previous experience in a customer service, sales support, or account management role (ideally B2B) would be ideal. Excellent attention to detail, with strong administrative and IT skills (CRM/order systems a plus) A proactive problem-solver who loves making life easier for others Based within commuting distance of the office in Hertfordshire What's on Offer Competitive salary based on experience Performance-based bonuses Full training and ongoing development 22 days holiday + bank holidays Pension scheme (auto-enrolment) A stable, supportive team environment with long-term progression opportunities A respected company culture where people genuinely enjoy coming to work Location: Stevenage
Customer Service Advisor (Part-Time) Location: Poole, Dorset Hours: Part Time 25 hours (shifts between Monday - Friday 8am & 6pm) Salary: 24,242 per annum pro rata Contract: Temporary & Permanent opportunities available We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole. This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service. What You'll Be Doing: Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries. Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints. Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations. Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies. What We're Looking For: We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience. Essential Requirements: Proven customer service skills, particularly in phone-based communication. Educated to GCSE level (or equivalent) in English and Maths. Strong organisational skills and a high level of accuracy. Desirable Skills: Experience in a fundraising or office environment. Working knowledge of databases and Enterprise Resource Planning (ERP) systems. Experience in high-volume data processing. If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.
Feb 28, 2026
Full time
Customer Service Advisor (Part-Time) Location: Poole, Dorset Hours: Part Time 25 hours (shifts between Monday - Friday 8am & 6pm) Salary: 24,242 per annum pro rata Contract: Temporary & Permanent opportunities available We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole. This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service. What You'll Be Doing: Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries. Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints. Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations. Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies. What We're Looking For: We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience. Essential Requirements: Proven customer service skills, particularly in phone-based communication. Educated to GCSE level (or equivalent) in English and Maths. Strong organisational skills and a high level of accuracy. Desirable Skills: Experience in a fundraising or office environment. Working knowledge of databases and Enterprise Resource Planning (ERP) systems. Experience in high-volume data processing. If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.
Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment) Contract: Long-term temporary position via Manpower , working at our sister company Hours: Full-time Working Pattern: Hybrid - a mix of home and office working Pay Rate: 13.84 per hour Start Date: ASAP Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next. We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working at pace. You'll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme. What you'll be doing: Contacting candidates by email and phone to engage them with their career support programme Scheduling coaching appointments, webinars, and events Managing feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concerns Coordinating our Candidate Newsletter for over 5,000 recipients Handling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate records Providing timely, helpful responses to queries via phone or email Working closely with colleagues to keep processes smooth and efficient You'll be great at this job if you: Are confident with Excel and comfortable working with large datasets Have excellent organisational skills and can manage a high workload without losing accuracy Communicate clearly and warmly across different channels Enjoy problem-solving and improving processes Can work independently while being part of a collaborative team Are adaptable and thrive in a fast-paced environment Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here What we're looking for: Solid customer service experience (essential) High attention to detail and accuracy Strong prioritisation skills under pressure Positive, proactive approach and a genuine desire to help others Why you'll love working here: Hybrid working - enjoy the balance of home and office days Make a real difference in people's career journeys Friendly, supportive team culture Opportunities to grow your skills and experience Flexible working with occasional London office visits If you're ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP!
Feb 28, 2026
Seasonal
Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment) Contract: Long-term temporary position via Manpower , working at our sister company Hours: Full-time Working Pattern: Hybrid - a mix of home and office working Pay Rate: 13.84 per hour Start Date: ASAP Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next. We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working at pace. You'll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme. What you'll be doing: Contacting candidates by email and phone to engage them with their career support programme Scheduling coaching appointments, webinars, and events Managing feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concerns Coordinating our Candidate Newsletter for over 5,000 recipients Handling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate records Providing timely, helpful responses to queries via phone or email Working closely with colleagues to keep processes smooth and efficient You'll be great at this job if you: Are confident with Excel and comfortable working with large datasets Have excellent organisational skills and can manage a high workload without losing accuracy Communicate clearly and warmly across different channels Enjoy problem-solving and improving processes Can work independently while being part of a collaborative team Are adaptable and thrive in a fast-paced environment Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here What we're looking for: Solid customer service experience (essential) High attention to detail and accuracy Strong prioritisation skills under pressure Positive, proactive approach and a genuine desire to help others Why you'll love working here: Hybrid working - enjoy the balance of home and office days Make a real difference in people's career journeys Friendly, supportive team culture Opportunities to grow your skills and experience Flexible working with occasional London office visits If you're ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP!
An exciting opportunity has arisen within our Solutions Division for a Business Account Coordinator to join the Solutions Team. We are looking for a self-motivated individual who has the communication and coordination skills to support the Business Account Managers within the Bathgate / Central Belt and the surrounding areas. Key responsibilities of the role will include: Actively supporting the account managers with the management of our larger and more complex accounts. Working closely with the team to ensure that customers are getting excellent service and we are maximising market share from all customers we deal with. Building relationships with key customer contacts. To ensure business growth from existing customer base is maximised. To succeed in this role you must be: Able to communicate confidently with people at all levels to help develop and maintain existing relationships with Architects, Specifiers, Site/Project Managers, Buyers, Senior Managers and Directors. Able to handle multiple projects positively. Able to work well under pressure. Self-motivated and able to maintain deadlines. Willing to work as part of a dynamic team. In addition, you must have: The desire to build a career and succeed in a customer-focused environment. Excellent organisational and administrative skills and be computer literate. A full UK driving licence, as travel within the area and throughout the UK, when relevant, will be required. A relevant site H&S card, but this can be included as part of the training. Salary: 29,500 Company car Company Bonus
Feb 28, 2026
Full time
An exciting opportunity has arisen within our Solutions Division for a Business Account Coordinator to join the Solutions Team. We are looking for a self-motivated individual who has the communication and coordination skills to support the Business Account Managers within the Bathgate / Central Belt and the surrounding areas. Key responsibilities of the role will include: Actively supporting the account managers with the management of our larger and more complex accounts. Working closely with the team to ensure that customers are getting excellent service and we are maximising market share from all customers we deal with. Building relationships with key customer contacts. To ensure business growth from existing customer base is maximised. To succeed in this role you must be: Able to communicate confidently with people at all levels to help develop and maintain existing relationships with Architects, Specifiers, Site/Project Managers, Buyers, Senior Managers and Directors. Able to handle multiple projects positively. Able to work well under pressure. Self-motivated and able to maintain deadlines. Willing to work as part of a dynamic team. In addition, you must have: The desire to build a career and succeed in a customer-focused environment. Excellent organisational and administrative skills and be computer literate. A full UK driving licence, as travel within the area and throughout the UK, when relevant, will be required. A relevant site H&S card, but this can be included as part of the training. Salary: 29,500 Company car Company Bonus
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 28, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
An exciting opportunity for a Client Relationship Manager to join a forward-thinking law firm. This role sits at the heart of the firm's client strategy, supporting the development, growth and long-term success of key client relationships. The Role As a key member of the Client Relationship Team, you will help shape how the firm engages with and supports its most important clients click apply for full job details
Feb 27, 2026
Full time
An exciting opportunity for a Client Relationship Manager to join a forward-thinking law firm. This role sits at the heart of the firm's client strategy, supporting the development, growth and long-term success of key client relationships. The Role As a key member of the Client Relationship Team, you will help shape how the firm engages with and supports its most important clients click apply for full job details
JOB DESCRIPTION As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you. Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseein click apply for full job details
Feb 27, 2026
Full time
JOB DESCRIPTION As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you. Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseein click apply for full job details
Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is continuing to strengthen its service operations during an exciting phase of growth and click apply for full job details
Feb 27, 2026
Full time
Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is continuing to strengthen its service operations during an exciting phase of growth and click apply for full job details
The Richmond Fellowship Scotland
Aberdeen, Aberdeenshire
Services Manager Aberdeenshire We have a great opportunity within The Richmond Fellowship Scotland for a Services Manager to join our dynamic management team. Within this role, you will work alongside a supportive area team managing a team of Team Leaders, delivering a range of both care home and supported living services click apply for full job details
Feb 27, 2026
Full time
Services Manager Aberdeenshire We have a great opportunity within The Richmond Fellowship Scotland for a Services Manager to join our dynamic management team. Within this role, you will work alongside a supportive area team managing a team of Team Leaders, delivering a range of both care home and supported living services click apply for full job details
University of Portsmouth Facilities Department
Portsmouth, Hampshire
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework click apply for full job details
Feb 27, 2026
Full time
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework click apply for full job details
In a Nutshell We have an exciting opportunity for a Customer Service Manager to join our team within Vistry Central Home Counties, at our Takeley office. As our Customer Service Manager, you will provide day to day management and support to the Customer Service office and technician teams to provide an exceptional, consistent level of customer service to all Countryside Partnerships and open market click apply for full job details
Feb 27, 2026
Full time
In a Nutshell We have an exciting opportunity for a Customer Service Manager to join our team within Vistry Central Home Counties, at our Takeley office. As our Customer Service Manager, you will provide day to day management and support to the Customer Service office and technician teams to provide an exceptional, consistent level of customer service to all Countryside Partnerships and open market click apply for full job details
Our client, an international travel company, is currently recruiting a dedicated, resourceful and professional Client Relationship Manager within the Education Division, to help support their rapidly growing account base. Reporting to the Client Manager, duties to include: Work with internal and external clients to support new and existing initiatives and programmes of work click apply for full job details
Feb 27, 2026
Full time
Our client, an international travel company, is currently recruiting a dedicated, resourceful and professional Client Relationship Manager within the Education Division, to help support their rapidly growing account base. Reporting to the Client Manager, duties to include: Work with internal and external clients to support new and existing initiatives and programmes of work click apply for full job details
Insite Energy Limited
Peterborough, Cambridgeshire
About the role Insite Energy is looking for a Billing Team Leader to join the Customer Service team within our growing business, leading a team dedicated to delivering timely, accurate residential billing and outstanding customer support. As the Billing Team Leader, youll oversee a team of three Billing Analysts and one Support Analyst click apply for full job details
Feb 27, 2026
Full time
About the role Insite Energy is looking for a Billing Team Leader to join the Customer Service team within our growing business, leading a team dedicated to delivering timely, accurate residential billing and outstanding customer support. As the Billing Team Leader, youll oversee a team of three Billing Analysts and one Support Analyst click apply for full job details
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Responsible for delivering excellent customer service and maintaining strong communication links with all departments to ensure customer requests and sales orders are being handled in line to meet the customers expectations. Main Duties & Responsibilities Managing 50% of existing and new business. Completion of all work for first time orders. Keeping customers informed of any changes to their orders, including change to delivery schedule. Maintenance of Navision to include new tooling creation and inks. Order processing. Raising of artwork with supplier. Ordering ink swatches with supplier. Date changes and order amends specified by Customer. Aged stock. Relevant Customer, external/internal accounts queries. Ensuring all relevant procedures under ISO(Apply online only) are adhered to. Processing, monitoring and follow up of customer quality complaints. Any other reasonable request that supports the business. Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
Feb 27, 2026
Full time
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Responsible for delivering excellent customer service and maintaining strong communication links with all departments to ensure customer requests and sales orders are being handled in line to meet the customers expectations. Main Duties & Responsibilities Managing 50% of existing and new business. Completion of all work for first time orders. Keeping customers informed of any changes to their orders, including change to delivery schedule. Maintenance of Navision to include new tooling creation and inks. Order processing. Raising of artwork with supplier. Ordering ink swatches with supplier. Date changes and order amends specified by Customer. Aged stock. Relevant Customer, external/internal accounts queries. Ensuring all relevant procedures under ISO(Apply online only) are adhered to. Processing, monitoring and follow up of customer quality complaints. Any other reasonable request that supports the business. Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required. The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Native German speaker You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £13 per hour 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code
Feb 27, 2026
Contractor
Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required. The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Native German speaker You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £13 per hour 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code
Job Title - Customer Liaison Manager Location - Birmingham (office-based with occasional site visits) Contract - Full-time, Permanent Salary - £40,000 DOE Make a Real Difference in People's Lives Our client is looking for a confident and driven Customer Liaison Manager to lead their Administration and Customer Liaison Teams within the Disabled Facilities Grant (DFG) and Staying Independent at Home (SIAH) service. This is a pivotal leadership role where you'll shape how our clients customer experience their service, ensuring smooth case progression, clear communication and strong operational performance. You won't be managing surveying or works delivery. Instead, you'll act as the operational backbone of the service bringing visibility, structure and accountability to case flow, performance management and governance. What You'll Be Doing Leading and developing high-performing Administration and Citizen Liaison Teams Ensuring cases progress efficiently from referral through to completion Monitoring KPIs and statutory timescales, identifying risks early and driving solutions Championing excellent citizen communication and overseeing complaint resolution Acting as an escalation point for complex, sensitive, or safeguarding matters Strengthening governance, data integrity and audit readiness Driving continuous improvement and smarter, more streamlined processes What We're Looking For A strong people leader with experience managing operational or service-based teams Someone confident in performance monitoring, reporting and KPI management Excellent communication skills and a passion for delivering a positive customer experience A proactive problem-solver who can identify risks and take decisive action Experience in public sector, housing, adaptations, or regulated environments (desirable) This is an opportunity to take ownership of a critical service function, lead meaningful change, and directly improve outcomes for citizens across Birmingham.
Feb 27, 2026
Full time
Job Title - Customer Liaison Manager Location - Birmingham (office-based with occasional site visits) Contract - Full-time, Permanent Salary - £40,000 DOE Make a Real Difference in People's Lives Our client is looking for a confident and driven Customer Liaison Manager to lead their Administration and Customer Liaison Teams within the Disabled Facilities Grant (DFG) and Staying Independent at Home (SIAH) service. This is a pivotal leadership role where you'll shape how our clients customer experience their service, ensuring smooth case progression, clear communication and strong operational performance. You won't be managing surveying or works delivery. Instead, you'll act as the operational backbone of the service bringing visibility, structure and accountability to case flow, performance management and governance. What You'll Be Doing Leading and developing high-performing Administration and Citizen Liaison Teams Ensuring cases progress efficiently from referral through to completion Monitoring KPIs and statutory timescales, identifying risks early and driving solutions Championing excellent citizen communication and overseeing complaint resolution Acting as an escalation point for complex, sensitive, or safeguarding matters Strengthening governance, data integrity and audit readiness Driving continuous improvement and smarter, more streamlined processes What We're Looking For A strong people leader with experience managing operational or service-based teams Someone confident in performance monitoring, reporting and KPI management Excellent communication skills and a passion for delivering a positive customer experience A proactive problem-solver who can identify risks and take decisive action Experience in public sector, housing, adaptations, or regulated environments (desirable) This is an opportunity to take ownership of a critical service function, lead meaningful change, and directly improve outcomes for citizens across Birmingham.
Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role - Contact Centre Agent Location - Watford Pay Rate - 12.21 per hour Duration - Initially 3 Months Hours - 37 hours per week, ranging from 8am-8pm including weekends We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems. Our client are experiencing an increase in demand for their services meaning that there will be a high workload and candidates will need to be able to effectively organise themselves to maintain the service levels expected of this business. Working in the office, you will be joining a dynamic team of Contact Centre Agents, working as a team to provide an exceptional level of customer service to their users. If you would be interested in joining this fantastic team, apply now! Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Feb 27, 2026
Seasonal
Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role - Contact Centre Agent Location - Watford Pay Rate - 12.21 per hour Duration - Initially 3 Months Hours - 37 hours per week, ranging from 8am-8pm including weekends We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems. Our client are experiencing an increase in demand for their services meaning that there will be a high workload and candidates will need to be able to effectively organise themselves to maintain the service levels expected of this business. Working in the office, you will be joining a dynamic team of Contact Centre Agents, working as a team to provide an exceptional level of customer service to their users. If you would be interested in joining this fantastic team, apply now! Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Your new company A well-established UK-based manufacturer is seeking a Key Client Account Manager to join its growing team. They are looking to appoint a proactive, detail-oriented individual who can manage the organisation's biggest client. Your new role You will be the key liaison between clients, designers, suppliers, and internal teams. You'll manage the full project lifecycle-from technical design reviews and site surveys to installation and post-project evaluation-ensuring timely delivery, budget control, and client satisfaction. Key Responsibilities Liaising with client to understand requirements/specifications. Preparing quotations, including collating costs, contracting with suppliers and upload to in-house system for review and authorisation. Review any unsuccessful quotes with Business Ops Director to understand reasons, identify improvements on how we can improve . On receipt of POs, raise Sales Order and issue POs to suppliers. Chase progress updates from suppliers on goods in manufacture and liaise with Logistics for confirmed delivery dates, for communication to the restaurant. Arrange and attend site surveys Ensure works are booked in promptly on receipt of order, chasing progress and completion updates, and close off for invoicing . Work with accounts team to resolve any outstanding invoices where required. Management of stock/portal stock levels, liaising with the warehouse for monthly stock counts, ensuring levels are current and accurate. Ensure adjustments are made for goods in/out and monitoring of stand-in model movements/location. Any reported quality issues to be flagged to Senior Project Manager for support on resolution actions. Meet with client monthly to discuss feedback, upcoming projects, forecast information, etc to share with the wider team. Reporting on product date, spend, etc when required. What you'll need to succeed Strong communication and organisational skills. Proficient in project management tools and CRM systems. Comfortable with site visits and client-facing responsibilities. A proactive, solutions-driven mindset. ACCESS TO OWN TRANSPORT IS ESSENTIAL What you'll get in return Join a respected and growing company with a strong reputation in the industry. Enjoy a collaborative and supportive team culture. Competitive salary and benefits package to include a 4.5 day working week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 27, 2026
Full time
Your new company A well-established UK-based manufacturer is seeking a Key Client Account Manager to join its growing team. They are looking to appoint a proactive, detail-oriented individual who can manage the organisation's biggest client. Your new role You will be the key liaison between clients, designers, suppliers, and internal teams. You'll manage the full project lifecycle-from technical design reviews and site surveys to installation and post-project evaluation-ensuring timely delivery, budget control, and client satisfaction. Key Responsibilities Liaising with client to understand requirements/specifications. Preparing quotations, including collating costs, contracting with suppliers and upload to in-house system for review and authorisation. Review any unsuccessful quotes with Business Ops Director to understand reasons, identify improvements on how we can improve . On receipt of POs, raise Sales Order and issue POs to suppliers. Chase progress updates from suppliers on goods in manufacture and liaise with Logistics for confirmed delivery dates, for communication to the restaurant. Arrange and attend site surveys Ensure works are booked in promptly on receipt of order, chasing progress and completion updates, and close off for invoicing . Work with accounts team to resolve any outstanding invoices where required. Management of stock/portal stock levels, liaising with the warehouse for monthly stock counts, ensuring levels are current and accurate. Ensure adjustments are made for goods in/out and monitoring of stand-in model movements/location. Any reported quality issues to be flagged to Senior Project Manager for support on resolution actions. Meet with client monthly to discuss feedback, upcoming projects, forecast information, etc to share with the wider team. Reporting on product date, spend, etc when required. What you'll need to succeed Strong communication and organisational skills. Proficient in project management tools and CRM systems. Comfortable with site visits and client-facing responsibilities. A proactive, solutions-driven mindset. ACCESS TO OWN TRANSPORT IS ESSENTIAL What you'll get in return Join a respected and growing company with a strong reputation in the industry. Enjoy a collaborative and supportive team culture. Competitive salary and benefits package to include a 4.5 day working week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We have an excellent opportunity for a Client Engagement Executivewhere you will play an important role in driving client engagement and supporting future sales growth. This is a hybrid position and you will need to be able to attend their office in Doncaster weekly. You will be working for one the UKs leading providers of a Managed Services for the provision of Training. Like any other organisation, it s the people that make the difference Are you ready for the challenge? About the role As Client Engagement Executive, you will: Take ownership of newly signed Managed Learning Service and other large contracts Ensure a seamless and successful transition from sale to active engagement Proactively connect with all relevant stakeholders Embed the service within the client organisation Drive meaningful utilisation during the first 3 6 months of the contract Act as the bridge between the client and internal teams Ensure clarity, confidence, and momentum from day one Key Accountabilities: Influencing Sales Play a key role in influencing client retention and future sales by driving engagement, uncovering growth opportunities, and demonstrating clear value from the outset. Onboarding Lead: Take immediate ownership of newly signed contracts, initiating structured onboarding plans that introduce the Managed Learning Service clearly and effectively to all relevant stakeholders. Stakeholder Connector: Identify, map and proactively engage key decision-makers, influencers and end users to ensure full awareness of the service, its benefits, and how to access it. Engagement Driver: Maintain regular contact with clients during the initial 3 6 month period, encouraging adoption and addressing any barriers to engagement to ensure the service becomes embedded within the organisation. Relationship Builder: Develop strong, trust-based relationships with client stakeholders, acting as their primary point of contact until the service is fully operational and integrated. Service Champion: Clearly communicate the value, scope and processes of the Managed Learning Service, ensuring clients understand how to maximise its impact within their business. Progress Monitor : Track engagement levels and utilisation, providing updates internally and intervening early where additional support or clarification is required. Transition Facilitator : Ensure a smooth handover to long-term client relationship management team once the client is fully engaged and actively using the service. Rewards This position of Client Engagement Executiveis a full-time permanent role, with an attractive salary of circa £30,000 to £35,000 per annum plus bonuses, depending on experience with opportunities for progression. The Knowledge & Skills you ll need for the role of Client Engagement Executive: Client Relationship Expertise: Demonstrable experience in client relationship management, customer success, onboarding or account management within a B2B environment. Proactive Approach: Self-motivated and confident in initiating conversations, building networks and driving engagement Strong Communication Skills: Clear, professional and confident communicator, capable of engaging stakeholders at all levels of an organisation Organisational Strength: Able to manage multiple client onboarding journeys simultaneously, maintaining structure and attention to detail Commercial Awareness: Understands the importance of client retention, service adoption and long-term value creation Learning Mindset: Appreciates the impact of managed learning solutions and is motivated to help organisations maximise the value of their development initiatives About the Company Our client is one the UKs leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successful private companies. As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance. Why them? You re a fun and friendly person who values good relationships and takes absolute pride in everything you do and you want to be part of their success story and we d like to hear from you today! How to Apply Please note this role is subject to a DBS check. eRecruitSmart is advertising the role of Client Engagement Executiveon behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Feb 27, 2026
Full time
We have an excellent opportunity for a Client Engagement Executivewhere you will play an important role in driving client engagement and supporting future sales growth. This is a hybrid position and you will need to be able to attend their office in Doncaster weekly. You will be working for one the UKs leading providers of a Managed Services for the provision of Training. Like any other organisation, it s the people that make the difference Are you ready for the challenge? About the role As Client Engagement Executive, you will: Take ownership of newly signed Managed Learning Service and other large contracts Ensure a seamless and successful transition from sale to active engagement Proactively connect with all relevant stakeholders Embed the service within the client organisation Drive meaningful utilisation during the first 3 6 months of the contract Act as the bridge between the client and internal teams Ensure clarity, confidence, and momentum from day one Key Accountabilities: Influencing Sales Play a key role in influencing client retention and future sales by driving engagement, uncovering growth opportunities, and demonstrating clear value from the outset. Onboarding Lead: Take immediate ownership of newly signed contracts, initiating structured onboarding plans that introduce the Managed Learning Service clearly and effectively to all relevant stakeholders. Stakeholder Connector: Identify, map and proactively engage key decision-makers, influencers and end users to ensure full awareness of the service, its benefits, and how to access it. Engagement Driver: Maintain regular contact with clients during the initial 3 6 month period, encouraging adoption and addressing any barriers to engagement to ensure the service becomes embedded within the organisation. Relationship Builder: Develop strong, trust-based relationships with client stakeholders, acting as their primary point of contact until the service is fully operational and integrated. Service Champion: Clearly communicate the value, scope and processes of the Managed Learning Service, ensuring clients understand how to maximise its impact within their business. Progress Monitor : Track engagement levels and utilisation, providing updates internally and intervening early where additional support or clarification is required. Transition Facilitator : Ensure a smooth handover to long-term client relationship management team once the client is fully engaged and actively using the service. Rewards This position of Client Engagement Executiveis a full-time permanent role, with an attractive salary of circa £30,000 to £35,000 per annum plus bonuses, depending on experience with opportunities for progression. The Knowledge & Skills you ll need for the role of Client Engagement Executive: Client Relationship Expertise: Demonstrable experience in client relationship management, customer success, onboarding or account management within a B2B environment. Proactive Approach: Self-motivated and confident in initiating conversations, building networks and driving engagement Strong Communication Skills: Clear, professional and confident communicator, capable of engaging stakeholders at all levels of an organisation Organisational Strength: Able to manage multiple client onboarding journeys simultaneously, maintaining structure and attention to detail Commercial Awareness: Understands the importance of client retention, service adoption and long-term value creation Learning Mindset: Appreciates the impact of managed learning solutions and is motivated to help organisations maximise the value of their development initiatives About the Company Our client is one the UKs leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successful private companies. As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance. Why them? You re a fun and friendly person who values good relationships and takes absolute pride in everything you do and you want to be part of their success story and we d like to hear from you today! How to Apply Please note this role is subject to a DBS check. eRecruitSmart is advertising the role of Client Engagement Executiveon behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Michael Page have just registered a new exciting Permanent Sales Administrator Position in Wakefield to work for a reputable manufacturing organisation to start asap. This would be an exceptional opportunity for an experienced Customer Service Advisor looking to join a business that have a excellent reputation for client satisfaction and someone that would like to join an organisation which are growing and have lots of exciting plans for the year! Client Details Michael Page have just registered a new exciting Permanent Sales Administrator Position in Wakefield to work for a reputable manufacturing organisation to start asap. This would be an exceptional opportunity for an experienced Customer Service Advisor looking to join a business that have a excellent reputation for client satisfaction and someone that would like to join an organisation which are growing and have lots of exciting plans for the year! Description As a Sales Administrator you will be working as part of a team and will be the first point of contact for customers providing excellent support and guidance in relation to the products and services the business offers. You will be supporting with a variety of queries providing quotations for customers and taking orders alongside processing these for the customer from start to finish. The role will be working closely with suppliers and third parties to a provide a seamless order process for each customer and you will ensure delivery is provided at the agreed time and work with transport companies along the way. Will be promoting the products and looking at other services in which could benefit the customer and identify ways can improve business opportunity. Profile Previous sales administration and customer service experience Excellent communication skills and a confident telephone manner A keen eye for detail and good organisation skills Confident promoting products and services An excellent team player Job Offer Salary of 30000+ reputable manufacturing business+ excellent training and support+ progression and development+ central location in Wakefield+ free parking+ hybrid working+ good benefits package+ no shift patterns or weekends+ excellent facilities and superb office environment+ great team and culture+ immediate interviews being held
Feb 27, 2026
Full time
Michael Page have just registered a new exciting Permanent Sales Administrator Position in Wakefield to work for a reputable manufacturing organisation to start asap. This would be an exceptional opportunity for an experienced Customer Service Advisor looking to join a business that have a excellent reputation for client satisfaction and someone that would like to join an organisation which are growing and have lots of exciting plans for the year! Client Details Michael Page have just registered a new exciting Permanent Sales Administrator Position in Wakefield to work for a reputable manufacturing organisation to start asap. This would be an exceptional opportunity for an experienced Customer Service Advisor looking to join a business that have a excellent reputation for client satisfaction and someone that would like to join an organisation which are growing and have lots of exciting plans for the year! Description As a Sales Administrator you will be working as part of a team and will be the first point of contact for customers providing excellent support and guidance in relation to the products and services the business offers. You will be supporting with a variety of queries providing quotations for customers and taking orders alongside processing these for the customer from start to finish. The role will be working closely with suppliers and third parties to a provide a seamless order process for each customer and you will ensure delivery is provided at the agreed time and work with transport companies along the way. Will be promoting the products and looking at other services in which could benefit the customer and identify ways can improve business opportunity. Profile Previous sales administration and customer service experience Excellent communication skills and a confident telephone manner A keen eye for detail and good organisation skills Confident promoting products and services An excellent team player Job Offer Salary of 30000+ reputable manufacturing business+ excellent training and support+ progression and development+ central location in Wakefield+ free parking+ hybrid working+ good benefits package+ no shift patterns or weekends+ excellent facilities and superb office environment+ great team and culture+ immediate interviews being held
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 27, 2026
Seasonal
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Bereavement Trainer Location: Remote (UK) - regular travel required (car and driving licence essential) Team: Bereavement Training Employment Type: Full-Time Salary dependent on experience The Company We re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK s most exciting and best-trusted group (you may have heard of some of our sister companies ). We have a mission - to transform how people plan for the future and support families through some of life s most important and sensitive moments. We re scaling fast and reimagining a sector that s long resisted change. To get there, we re building a team of top performers who care deeply about people, learning, and doing work that matters. Ready to help shape a category from the ground up? The Role The National Bereavement Training Service (NBTS), part of Octopus Legacy, is seeking compassionate and experienced trainers to join our growing national team. You will deliver tailored workplace and customer-facing bereavement training across diverse sectors, supporting organisations to navigate grief with confidence and care. This role requires high emotional intelligence, resilience, and the ability to create emotionally safe learning environments while maintaining clear boundaries and self-care. Key Responsibilities Training Delivery & Facilitation Deliver high-quality bereavement training using a trauma-informed, person-centred approach aligned with NBTS values. Facilitate sessions confidently while managing group dynamics and emotional safety. Deliver training both in person and virtually to diverse audiences. Client Scoping & Programme Design Lead initial scoping conversations to understand client needs and tailor training accordingly. Develop bespoke training sessions, CPD modules, and proposals for corporate and public sector clients. Inclusion & Best Practice Adapt delivery to reflect cultural, faith, and individual differences in grief and bereavement. Maintain clear professional boundaries and safeguarding standards throughout delivery. Quality, Growth & Collaboration Contribute to the development of new trainers and engage in reflective practice and supervision. Stay informed on market trends and sector developments to support service growth. Introduce clients to wider Octopus Legacy services where appropriate. Who You Are An experienced trainer with a strong track record of delivering engaging sessions to varied audiences. Values-led and compassionate, with the confidence to work in emotionally complex spaces. Culturally competent, inclusive, and sensitive in your approach to death, grief, and loss. Clear on boundaries, safeguarding responsibilities, and the importance of self-care. Digitally confident, with experience using CRM systems (HubSpot), online platforms, and presentation tools. Background experience in health, social services, legal, or charitable sectors is highly advantageous. Benefits We want you to feel supported, empowered, and truly excited to be part of the team. Our benefits include: Share Incentive Scheme (SIP) - invest in the company s success. Vitality Health & Life Insurance, plus access to a free Will and Lasting Powers of Attorney. Pension scheme to support long-term financial wellbeing. Enhanced parental leave for growing families. Cycle to Work Scheme and Electric Vehicle Salary Sacrifice Scheme. Charity matching (up to £500) and volunteer days. Octopus Springboard - cash funding and time to explore entrepreneurial ideas. Birthdays off - because life should be celebrated. Company events, socials, snacks, and a dog-friendly office. Why Join Us? At Octopus Legacy/NBTS, you ll work with people who care deeply about their impact. We offer a collaborative, high-ownership environment where you can grow professionally while shaping an emerging category. You ll help make difficult conversations easier and empower people to plan confidently for the future. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 27, 2026
Full time
Bereavement Trainer Location: Remote (UK) - regular travel required (car and driving licence essential) Team: Bereavement Training Employment Type: Full-Time Salary dependent on experience The Company We re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK s most exciting and best-trusted group (you may have heard of some of our sister companies ). We have a mission - to transform how people plan for the future and support families through some of life s most important and sensitive moments. We re scaling fast and reimagining a sector that s long resisted change. To get there, we re building a team of top performers who care deeply about people, learning, and doing work that matters. Ready to help shape a category from the ground up? The Role The National Bereavement Training Service (NBTS), part of Octopus Legacy, is seeking compassionate and experienced trainers to join our growing national team. You will deliver tailored workplace and customer-facing bereavement training across diverse sectors, supporting organisations to navigate grief with confidence and care. This role requires high emotional intelligence, resilience, and the ability to create emotionally safe learning environments while maintaining clear boundaries and self-care. Key Responsibilities Training Delivery & Facilitation Deliver high-quality bereavement training using a trauma-informed, person-centred approach aligned with NBTS values. Facilitate sessions confidently while managing group dynamics and emotional safety. Deliver training both in person and virtually to diverse audiences. Client Scoping & Programme Design Lead initial scoping conversations to understand client needs and tailor training accordingly. Develop bespoke training sessions, CPD modules, and proposals for corporate and public sector clients. Inclusion & Best Practice Adapt delivery to reflect cultural, faith, and individual differences in grief and bereavement. Maintain clear professional boundaries and safeguarding standards throughout delivery. Quality, Growth & Collaboration Contribute to the development of new trainers and engage in reflective practice and supervision. Stay informed on market trends and sector developments to support service growth. Introduce clients to wider Octopus Legacy services where appropriate. Who You Are An experienced trainer with a strong track record of delivering engaging sessions to varied audiences. Values-led and compassionate, with the confidence to work in emotionally complex spaces. Culturally competent, inclusive, and sensitive in your approach to death, grief, and loss. Clear on boundaries, safeguarding responsibilities, and the importance of self-care. Digitally confident, with experience using CRM systems (HubSpot), online platforms, and presentation tools. Background experience in health, social services, legal, or charitable sectors is highly advantageous. Benefits We want you to feel supported, empowered, and truly excited to be part of the team. Our benefits include: Share Incentive Scheme (SIP) - invest in the company s success. Vitality Health & Life Insurance, plus access to a free Will and Lasting Powers of Attorney. Pension scheme to support long-term financial wellbeing. Enhanced parental leave for growing families. Cycle to Work Scheme and Electric Vehicle Salary Sacrifice Scheme. Charity matching (up to £500) and volunteer days. Octopus Springboard - cash funding and time to explore entrepreneurial ideas. Birthdays off - because life should be celebrated. Company events, socials, snacks, and a dog-friendly office. Why Join Us? At Octopus Legacy/NBTS, you ll work with people who care deeply about their impact. We offer a collaborative, high-ownership environment where you can grow professionally while shaping an emerging category. You ll help make difficult conversations easier and empower people to plan confidently for the future. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
