1594 Call Centre / CustomerService jobs

Service Manager Newark £45,000 - £55,000 + benefits The Opportunity NEOS Engineering are working exclusively with a well-established UK machinery specialist that supplies and supports heavy plant equipment nationwide. Due to continued growth, they are now looking to appoint an experienced Service Manager to take ownership of their service operation from the Newark depot click apply for full job details

A leading AI technology company is seeking an experienced Customer Success Manager to enhance post-sales customer engagement. Responsibilities include project management across various client segments, understanding customer needs, and driving product performance reporting. Ideal candidates have 2+ years of SaaS client management experience, a Bachelor's degree, and great presentation skills. This fully remote position offers a competitive salary and generous benefits, including vacation and health insurance for US-based employees.

Salary: From £31,450 Location: Worle Store, Weston-super-Mare, BS22 6BL Contract type: Permanent Business area: Retail Closing date: 14 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Feefo helps both consumers and businesses make the right decisions. Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they're doing right, and where they can improve. This allows Feefo's clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time. We're a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo's bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too. We are proud to work with companies, large and small, from household names to local heroes. What you'll do Build Strong Customer Relationships: Cultivate and develop deep relationships with multiple stakeholders across various operational, technical, and commercial levels. Take ownership of customer relationships, ensuring the execution of our value proposition and alignment with customer expectations. Identify and cultivate opportunities for strategic partnerships and collaborations with customers. Anticipate and address customer needs proactively, ensuring a seamless and positive experience. Drive Renewals and Expansion: Work closely with the Sales team to develop and execute targeted upselling and cross-selling strategies. Leverage customer insights to identify expansion opportunities and tailor solutions to meet their evolving needs. Ensure timely completion of renewals in accordance with our established CRM processes. Utilise data-driven insights to optimize customer engagement and identify opportunities for growth. Account Planning and Strategy: Develop, maintain and execute strategic account plans that align with the customer's business objectives and drive revenue growth for Feefo. Conduct quarterly business reviews to assess customer satisfaction, identify areas for improvement, and propose value-added solutions. Provide consultative advice to customers, guiding them on maximizing the return on their investment and providing best practices on the use of our platform. Product Expertise and Adoption: Acquire a deep understanding of our solutions and their place in the market. Collaborate with the Product team to provide feedback on customer needs and influence the product roadmap. Train and empower customers to maximize the value of our products and services. Communicate product updates and enhancements clearly to customers. Issue Resolution and Customer Satisfaction: Take ownership of customer issues and drive them to resolution, minimising impact on the customer's business. Measure and track customer satisfaction metrics and implement strategies to improve performance. Focus on increasing product adoption among additional stakeholders, providing guidance and support for seamless integration into their other platforms. Experienced Preferred Proven track record in customer success, account management, or a similar role. Strong commercial acumen and a focus on revenue generation. Excellent communication and interpersonal skills. Ability to build strong relationships with customers at all levels. Strong problem-solving and analytical skills. Experience with CRM and other relevant tools. A passion for customer success and a desire to exceed expectations. Skills & Experience Must Have 4+ years of customer success experience with a focus on global/enterprise accounts ideally within a digital or data environment Proven ability to prioritise and manage multiple projects in a dynamic environment Excellent negotiation skills and ability to work within tight time frames and under pressure Proficient in creating and delivering compelling presentations for technical products Excellent verbal and written communication skills, comfortable working in a technical environment Experience using a CRM platform for pipeline management. We use Dynamics Ability to nurture relationships, build stakeholder connections, and collaborate successfully across operational departments Positive attitude, team player, adaptable, resourceful, and self-starter Good understanding of operational processes with excellent commercial awareness Consultative approach to problem-solving and execution of customer issue resolutions Qualifications & Training Desirable - previous experience working within the following sectors; Travel, Retail or Automotive At Feefo, we believe that a diverse and inclusive workplace drives innovation and creativity. We are committed to fostering a culture where everyone feels valued, respected, and empowered. We welcome applications from individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, marital status, disability, veteran status, nationality, or any other characteristic protected by law. Together, we strive to create a supportive and equitable environment for all.

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision making around health and well being. As a global leader we're looking for a Lead Customer Success Manager to drive success as part of our Global Sales Team within Oracle Health. Join us and create the future. What you will do The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience. The role includes facilitating contract renewals, increasing customer satisfaction, attaining service level goals, and achieving incremental revenue growth. The Customer Success Manager cultivates strong partnerships with key internal and external stakeholders and leverages relationships to achieve positive outcomes and revenue growth within the assigned account portfolio. Responsibilities also encompass identifying opportunities for ongoing improvement and simplification in business operating procedures to enhance effectiveness and optimize product usage and value realization. Measuring success Strong Success Plans for the customer or portfolio of customers Referenceability Success Stories ARR retention and growth Contract renewal rate Code currency Sales Leads generated Overall customer satisfaction Customer performance on KPIs relative to peers

Overview Salary: From £36,250 Location: Hazel Grove Store, Stockport, SK7 4AW Contract type: Permanent Business area: Retail Closing date: 14 February 2026 Requisition ID: Shift hours Shift Patterns include early shifts 7:00am, trading shifts 10:00 starts and late night shifts starting at 14:00. What you'll be doing Lead a team of managers to ensure every customer has a great experience in-store, from the checkouts to the petrol station. Plan for upcoming key trading activity and events by working closely with the store leadership team. Regularly take full accountability for the store in the absence of a store manager; role model and coach for high standards and efficiency across the store. Run operations at our checkout areas (manned and self-check), petrol stations (if applicable) and back-of-house services. People management is a big part of the role, including performance and capability, disciplinary actions and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience Manager A passionate leader who is consistently ambitious for customers and colleagues, growing their team to do the same. Experience of managing managers in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data and in interpreting KPIs or other performance indicators, with experience of improving them. Inclusion-focused leadership that builds an inclusive team and working environment. Ability to manage disciplinaries, performance issues or other employee relations matters (up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment with a track record of developing leaders and high-performing teams. Proven success in delivering and improving KPIs across sales, stock availability, customer satisfaction and colleague engagement. Experience managing sensitive and complex people matters with confidence, fairness and sound judgment. Leadership experience in an operational retail, hospitality, or food-service environment with ownership of departmental performance and confident leadership in absence of senior leadership. Evidence of leading change-rolling out new ways of working, embedding new systems, or shifting team mindsets and ensuring adoption. Working for us has great rewards Salary will be dependent upon experience as well as store size, complexity and location. We offer a range of benefits for our managers, including: Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's on Fridays and Saturdays and 15% off at Argos every pay day. An annual bonus scheme based on our performance and yours. Free food and hot drinks provided for colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - opportunity to invest at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - connect with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a bike and equipment with tax and NI savings. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We may offer enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and their team. Our internal networks seek to ensure true representation for everyone, helping remove barriers. We offer development opportunities including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here. Reasonable adjustments If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Overview Ever run a restaurant and think "this system could work better if someone actually understood how we operate"? At Harri, we build workforce technology for hospitality teams - and we're growing our UK Customer Success team. We're looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech. This role is for you if you: Have experience as a Restaurant Manager / Assistant Manager Understand hiring, scheduling, labour pressure and service reality Are customer-obsessed and outcome-focused Know how to balance what customers want with what's realistic Responsibilities Own relationships with hospitality customers using Harri day-to-day Help clients get real value from the platform (not just "log tickets") Navigate tough conversations with empathy and clarity Partner with Product, Support and Technical teams to solve problems properly Why Harri? A fast-growing global hospitality tech company No weekends. No shifts. Real progression. Your hospitality experience actually matters here If you know hospitality and care about customers, we want to hear from you! Compensation: To be discussed

A leading UK retailer is seeking a Customer Experience Manager for their Balham Store in London. You'll be responsible for managing the overall customer experience and front-end operations while supervising a dynamic team. Candidates should have line management experience in a fast-paced setting, with a strong commitment to customer service and delivering KPIs. Benefits include a discount card, bonus scheme, and generous holiday entitlement, alongside a supportive work environment.

Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

A leading internet security company in Greater London is seeking an experienced Customer Success Manager. The role involves managing post-sale experiences for enterprise customers, ensuring satisfaction and retention by demonstrating the value of Cloudflare's services. Candidates should have a strong background in customer-facing roles, excellent communication skills, and a deep understanding of networking concepts. Join a mission-driven company dedicated to building a better Internet.

Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You'll ensure customers feel supported, empowered, and set up for long-term success. From account setup and tailored training to quarterly check-ins, you'll deliver a world-class onboarding experience while acting as the customer's voice within our team. What you'll do: Onboarding & Training Lead new customer onboarding, ensuring smooth account setup, configuration and clear paths to first value. Deliver engaging training sessions and office hours that help customers quickly realise value from Heidi. Provide clear resources, guides, and proactive support to drive customer confidence and independence. Support the design and improvement of repeatable processes and playbooks for SMB accounts. Customer Advocacy Serve as the first point of contact, building strong relationships with SMB customers- owning overall account health. Gather feedback, surface insights, and advocate for customer needs with internal teams to help influence the evolution of our product roadmap. Act as the voice of the customer internally, ensuring their needs are prioritised and wins are captured. Drive Adoption & Engagement Monitor customer activation metrics and ensure adoption milestones are met across your portfolio. Identify at-risk accounts early and partner with customers to resolve blockers. Track and analyse customer usage data to recommend best practices and opportunities for deeper engagement. Develop and execute tailored adoption plans, helping customers better embed Heidi into their existing workflows. 3>Retention & Success Facilitate quarterly business reviews to showcase value, align on goals and drive retention. Develop long-term relationships that result in satisfied loyal customers. Own retention and renewals across your assigned SMB customers. Identify partnership or expansion opportunities, working cross functionally with sales to achieve these. Process Improvement & Playbook Development Support the creation and iteration of customer success playbooks, frameworks, and collateral. Continuously look for opportunities to improve efficiency and enhance the customer journey. What we will look for: You have 2-4 years of experience in Customer Success, Operations or Implementation, ideally in SaaS or high-volume environments. Early in your operations/customer success career but have already shown strong ownership, work ethic, and operational instinct. You've worked in customer success/operations, implementation or other high-volume, high-autonomy environments. You're highly organized and can confidently manage a portfolio of SMB accounts and competing priorities, while maintaining attention to detail and quality. You have a customer-centric mindset and are motivated to ensure customers feel supported, valued and are set up for success. You have an analytical mindset -'re comfortable diving into data to understand customer behavior, identify patterns, and spot opportunities for improved activation, adoption and retention. You're naturally curious and enjoy problem solving - you spot gaps in the process and help fix them. You have a bias for action - you're unafraid to get your hands dirty in an extremely fast paced environment to help solve different challenges and priorities. You want to build something that matters, and are hungry to learn alongside people who've done it before. You're excited by a market that's ambiguous and evolving - where success comes from listening closely, testing constantly, and learning fast. You're ready to own customer outcomes end-to-end. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? Unmatched impact. The rare chance to help shape and redefine what healthcare looks like. Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

A leading healthcare technology company in the UK is seeking a Customer Success Manager to guide SMB customers through onboarding and platform adoption. This role requires strong organizational and problem-solving skills, as well as a customer-centric mindset. The ideal candidate will have 2-4 years in customer success or operations, ensuring robust relationships and support for customers' long-term success. This position offers professional development, a hybrid environment, and an opportunity to impact healthcare positively.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io ), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. Overview We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer. We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. Key responsibilities Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions. Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live) Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients' supply chain. Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription. User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team. Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk. Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap. Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre Sales, ensure subscription renewal at all clients; and generate, elevate and help convert up sell and cross sell opportunities. Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts ) Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes ) About you 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities Clear verbal and written communicator, English business fluency essential English and Dutch business fluency essential, German would be an added plus Excellent presentation skills, capable of commanding advanced discussions with the client's C Suite and other stakeholders in a confident, credible and engaging manner Good commercial acumen and customer first attitude Highly organised with great attention to detail Self motivated, proactive, pragmatic and curious about learning and solving problems Experience working with customer success and/or client engagement tools Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact The opportunity to work remotely 3 days/week and 2 days/week from our London WeWork office A technical challenge on a project that can make a difference

About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance

A leading customer experience platform is seeking an experienced Customer Success Manager in the United Kingdom. This role involves managing and expanding relationships with enterprise clients while ensuring they achieve their goals with the platform. Ideal candidates will have a Bachelor's degree, over 3 years in B2B account management, and strong communication skills. The company offers flexible PTO, health benefits, and a dynamic work environment focused on innovation and performance.

A leading recruitment agency is seeking an experienced Customer Success Manager to join a dynamic AI AdTech SaaS platform. The role involves driving success for top global brands by building and optimizing marketing campaigns across major platforms like Amazon and Walmart. Candidates should have strong skills in Retail Media, strategic relationship management, and data analytics. This position offers a fantastic opportunity for growth within a fast-growing sector while providing extensive benefits.

Overview Manager, Customer Service Enderby- UK Are you ready for what's next, now? We're looking for a Manager, Customer Service for our 3T Technology and Logistics office in Enderby, UK. The position is full-time, hybrid working. You'll join an awesome team to support our growing customer base.About the Role Responsibilities encompass manage, motivate, and develop the customer services team, including recruitment, training, and performance management, set clear objectives and KPIs for the team and regularly review performance, ensuring regular communication by direct reports with Customers, and Service Providers is maintained, and meaningful relationships are established. Acting as an escalation point as and when required. A key focus of the role is the systematic analysis of customer demand, complaints, and resource-intensive activities, using root cause analysis to eliminate repeat issues, reduce avoidable workload, and drive operational efficiencies in partnership with Transport Operations; identify opportunities to streamline processes, improve first-contact resolution, and reduce unnecessary escalation. Working as part of the 3T 4PL team you'll gain experience in various areas of transport and logistics. Our customers trust us to manage the transportation of their goods and are at the forefront of our decision-making.Prior experience of Transport is not essential but problem solving and a willingness to learn are key. Main responsibilities: Manage, motivate, and develop the customer services team Set clear objectives and KPIs for the team and regularly review performance. Utilize the EVENT platform for monitoring operational activities. Report daily operational Key Performance Indicators (KPIs) both internally and externally. Respond promptly and professionally to customer queries. be willing and capable of stepping into operational customer service roles during periods of annual leave, sickness absence, or exceptionally high workload. About you Experience in managing a team. Experience in a customer service or transport role is preferred, but not essential. Problem Solving: Aptitude is key, as is the ability to efficiently solve problems with a solution-based mindset. Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated. Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively. Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally. IT Skills: Possesses excellent IT skills to navigate systems and tools effectively. Communication Skills: Demonstrates good presentation, communication, and interpersonal skills. What's in it for you? Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth. About Aptean At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. "At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." -TVN Reddy

The IDEXX Veterinary Software team is seeking our next Customer Success Manager . In this customer facing role you will play a critical part in managing and nurturing customer relationships to drive satisfaction, utilisation, and growth. With a focus on ezyVet customers, you'll work closely with the ezyVet product, support, and implementation teams, to ensure a seamless customer experience. Your focus will be on post-sales activities, supporting customers throughout their journey, and maximising the value they receive from ezyVet software and services. In the role of Customer Success Manager Customer Relationship Management: Develop and maintain strong relationships with assigned ezyVet corporate/key strategic accounts, acting as a trusted advisor and primary point of contact. Collaborate with Support teams, Product teams, Sales teams and where applicable wider IDEXX teams to understand customer objectives, challenges, and requirements, ensuring alignment with our solutions and services. Proactively engage with customers to identify opportunities and solve issues. Customer Success and Adoption: Collaborate with Implementation teams, overseeing the successful handover of new customer sites to BAU process. Develop and execute tailored customer success plans, driving product adoption, customer satisfaction, and value realisation. Monitor customer health and proactively identify risks or issues that may impact customer success, collaborating with internal IDEXX teams for resolution. Be accountable for ongoing training, and provide resources to customers, ensuring they have the necessary knowledge and tools to maximise product utilisation. Support and Issue Resolution: Collaborate with internal customer support teams to ensure prompt and accurate handling of customer issues, working towards quick resolution and customer satisfaction. Track and provide summary documentation of support cases, feature requests and progress on bug fixes. Ensuring all relevant information is captured and shared with the customer and appropriate internal teams. Value and Expansion: Collaborate with VetSoft Sales teams to identify opportunities for expansion within assigned accounts. Conduct regular business reviews with customers to review performance metrics, provide insights, and identify areas for improvement. Demonstrate the value of our solutions to customers and support business cases for renewals and expansions. Customer Advocacy: Act as a customer advocate, gathering feedback and insights to drive enhancements and improvements. Serve as a liaison between customers and internal teams, effectively communicating customer needs, requirements, and feedback. Provide thoughtful and professional commentary regarding organisation updates, business realignment and contractual terms. What You Need to Succeed: 2+ years experience in ezyVet software Strong knowledge and understanding of customer needs, with the ability to establish and maintain a high level of customer trust and confidence. Solid analytical skills - ability to analyse problems, identify alternative solutions, and implement recommendations in support of customer success goals. Excellent verbal and written communication skills and presentation skills. Ability to present and explain information in a way that establishes rapport; persuades others; and gains understanding. Is able to establish commercial expectations with customers when discussing deployment of new products and services. Proven ability to drive customer adoption, satisfaction, and workflow optimisation. Experience in providing support and resolving customer issues in a timely manner. Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

A software company in Basingstoke is seeking an experienced Customer Success Manager to oversee customer outcomes and ensure value realization from their Data Hub product. This role requires 3-6+ years in customer success or technical account management within a SaaS context. You will be responsible for managing customer relationships, supporting integrations, and proactively analyzing data to influence customer success. Additional benefits include private healthcare, enhanced parental leave, and a fun, inclusive workplace.

Are you a confident communicator with a passion for helping people? We're looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10-week structured training programme, and excellent employee benefits. While not essential, previous experience in property or housing would be advantageous. What you'll do: Act as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution focused guidance. Log and maintain all interactions to ensure information is accurate and up to date. Meet and maintain high standards of performance, achieving KPIs such as call response times and_detection customer satisfaction scores. Signpost landlords to additional resources, third party services, or training where appropriate. Support landlords with queries on property management, tenancy processes, and legislation within the private rental sector. Additional Information: 4 days from home per week, with a centrally located office for the remaining day. 25 days, increasing to 26films after 3 years' service, and 27 after ಬೆ ಗಳ ರ 5 years. 4 times salary. Westfield Health. 10-week structured plan to support your development. 12-month fixed term, with a strong likelihood of becoming permanent. फ न7 037.5 per week between 8.30 mare - 5.30pm

United Kingdom - Meeting Insights Customer Success Manager Location: Remote Work, United Kingdom AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology. At AudioCodes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities. Job Description The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Responsibilities Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with our customers with the drive to help them change their workplace and achieve their business goals. Become a trusted advisor and ambassador of change in our customers' workplace. Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams. Protect existing revenue streams, identify opportunities and risks. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Qualifications 3-4 years SaaS CSM experience. Excellent presentation, communication, and organizational skills. An ability to connect and build strong relationships with customers' key stakeholders. Consultative and problem-solving skills. Experience in accurately forecasting and hitting revenue targets Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote). Experience working with Salesforce & Web-based technologies - advantage. Self-motivated, organized, and entrepreneurial leader. Full command of the English language. Fluent in one or more European languages - advantage. Thank you for your job application! If you're a good fit for the position, we'll be in touch.

Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully

Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

About US: LegalEase Solutions and the legal industry Legal professionals are problem-solvers and innovators, willing to assume new responsibilities, tackle new challenges, master new technology and navigate an ever-evolving legal system. Today, technology is rapidly transforming the way law is practiced. Lawyers are changing the way justice is defined. This dynamic legal landscape makes each day unique and fosters an enjoyable, fulfilling work experience. LegalEase Solutions is a pioneer legal solutions company founded in Ann Arbor, MI with offices in Chennai, Cochin and now in Bangalore. We continue to solve problems, innovate solutions, services and we are actively changing the way conversations are had in the legal industry. We are a brand to reckon with providing legal solutions for our clients be it legal analytics, contract management, legal operations, or compliance. Job Description Designation: Customer Success Manager Experience (years): 6+ yrs No: of vacancies: 1 Location: London (Hybrid) Workdays: Monday to Friday Employment Type: Full time Permanent. Immediate Joining is preferred The Opportunity: As a key member of our Customer Success team, this role is technically savvy, highly organized and for somebody that's great at handling people. You will be accountable for managing the success of the full customer lifecycle and demonstrating best practices by consistently executing with excellence our standard processes and procedures and modeling and ensuring adoption for direct reports, if applicable. Equally comfortable liaising with C-level clients, you'll drive value across each customer account within your territory by increasing adoption, growing revenue, enabling and procuring customer advocacy - all with a keen eye to retention. The ideal candidate profile: We are seeking professionals with a minimum of 6+ years of experience in Customer Success or Key Account Management, possessing strong communication skills, proven experience in handling CXO-level interactions, and a background in SaaS or product-based companies. Candidates must be based in London or surrounding areas and be comfortable with a hybrid work model. What will you do: Set the strategic tone, direction, and supervision of how the organization works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with company's issued process, policies and procedures. Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics. Management of customer expectations and be a focus point for customer issues. Increase ARR across existing accounts through the execution of growth / upsell strategies. Drive retention for each account through customer advocacy, increased usage and adoption strategies. Travel onsite to conduct client business meetings and trainings as required. Ensure that all projects are delivered on-time, within scope. Track progress of any project plans to ensure customer satisfaction - elevate and resolve as appropriate. Manage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor. Establish and maintain relationships with third parties/vendors. What will you need: 6+ years of experience in customer success or account management roles. Must have experience in generative AI - increasingly required to liaise properly with leadership and navigate meetings effectively. Excellent written and verbal communication skills. Regular domestic travel is required with occasional international travel. Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively. Ability to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, and internal stakeholders. Strong empathy for customers and their business challenges. Proven track record in the management of global service delivery operations. Experience with JIRA, and other engagement tools is a strong plus. Excellent communication skills with customers and key executives. Ability to identify risks and dependencies and put in place plans to mitigate them. Ability to thrive in a fast-paced, evolving environment with a collaborative and proactive approach. Strong understanding of customer lifecycle management and success metrics. LegalEase is an ISO 27001 certified company. Why join LegalEase? A work culture that celebrates and encourages diversity; A workspace imbued with empathy and purpose; We believe in continuous learning. You will walk away acquiring more skills than you had; when you joined us (this is a guarantee on us); We value transparency, flexibility and over responsiveness; We are constantly striving to improve our employees work-life blend; We believe in FUN at work. We take this very seriously and have FUN as one of our core values; Personal qualities like great communication, creative thinking, and excellent written skills count for more than formal qualifications in this job. It also helps if you have: Excellent communication, interpersonal and organizational skills Poise and patience under pressure Ability to analyze business opportunities and read situations well A positive attitude and energy like a dynamite! Plenty of initiative and multi-tasking ability An accommodative mindset. With a global team, we would love someone who is flexible and open to learning

Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.

Why Join Us Customer Success Manager Salary: £55,000 - £60,000 Benefits: Car Allowance, Bonus, Pension, Holidays, Many More Benefits Location: Field-based The Role We are looking for an experienced Customer Success Manager to lead the compliance, quality assurance and performance of a key client contract. You will ensure all contractual obligations are met, budgets are effectively managed, and service excellence is consistently delivered. A key part of the role will be overseeing the delivery of planned Headlease Inspections across the Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success. What You'll Be Doing Key Responsibilities Support the Account Director in delivering strategic objectives and business plan outcomes Identify and mobilise opportunities for organic growth within the contract Review KPI performance, providing insight and mitigation where required Embed performance reporting into business-as-usual activity Manage and review P&L budget lines, controlling costs and minimising financial risk Ensure full compliance with contractual and commercial terms Manage variations, including add/remove service requests Work with finance partners to develop accurate forecasting and financial models Identify and eliminate unnecessary costs and inefficient activity Line manage site inspectors to ensure headlease inspections are delivered on time and to standard Build strong, long-term relationships with client stakeholders Lead regular client meetings, ensuring value for money and service excellence Drive a culture of continuous improvement across the facilities function Coach, develop and motivate team members through change and growth Provide strong leadership to ensure quality, safety and performance standards are consistently met What We're Looking For Requirements Qualifications (Essential) Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above) Desirable Membership of a relevant professional body (e.g. IWFM, RICS or engineering institution) Relevant Health & Safety qualification Experience & Knowledge Proven experience in a similar senior, client-facing role Track record of managing multi-site commercial operations or facilities maintenance Experience managing senior stakeholders and high-profile clients Strong leadership experience with operational and field-based teams Demonstrated success in continuous improvement and performance optimisation Strong understanding of hard and soft FM services and contractor management Solid commercial awareness, including financial planning, P&L control and forecasting Knowledge of compliance, quality management, H&S and duty of care obligations Skills & Competencies Strong leadership and people management capability Excellent communication and stakeholder engagement skills Commercially astute with strong analytical and decision-making ability Resilient and adaptable in a fast-paced environment Confident managing change and driving improvement initiatives IT literate with the ability to present data and insights clearly