3574 Call Centre / CustomerService jobs

Location: Hybrid (Office/Remote + On-site client visits) Employment Type: Full-time, Permanent About the Role: Are you a commercially-minded finance professional with a passion for helping businesses grow? Were looking for a Client-Facing Accountant to join our expanding advisory team, working directly with clients across a range of industries click apply for full job details

Trident is a fast-growing, values-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture. Join our leadership team and help shape the future of IT service delivery. What We Offer: Up to 32 days holiday plus bank holidays click apply for full job details

Senior Service Manager (Supported Living / NVQ Level 5) Crewe £35,625 + Training + Progression + Blue Light Discount + COSTCO Membership + Company Benefits Do you have an NVQ Level 5 and Leadership experience within Social Care / Supported Living? On offer is an autonomous leadership role within an ambitious, well-established company who offer a collaborative environment where your skills will be val click apply for full job details

Associate Partner Hybrid (North Yorkshire Harrogate Area) £65k + Bonus + Benefits Are you a Senior Client Manager ready to step up, or a seasoned Partner looking for a new challenge in a progressive, client-centric environment? Were exclusively recruiting an Associate Partner for a growing and forward-thinking accountancy practice with a company wide 4 day working week click apply for full job details

A major commercial vehicle manufacturer is looking to employ a Service Advisor to manage their service desk ,dealing with clients, customers and the workshop. Role: Service Advisor Location: Reading Basic salary :£28,000 - £30,000 depending on experience Overtime: Overtime is available paid at 1 click apply for full job details

PARTS ADVISOR Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting position as a Parts Advisor in the fantastic team at our DAF Trucks dealership in Leeds click apply for full job details

Overview Customer Advisor - Checkouts Part time - 20 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 8:00pm UK Notional hourly rate £12.71 per hour B&Q Edinburgh New Craighall We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Checkouts Customer Advisor and you'll be a big part of this. What's the job? Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim. What we need: Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. What's in it for me? As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best. So we can support you during the application or interview process, please contact for any recruitment adjustments.

United Kingdom - Commercial - Full-time - Intermediate Glassbox is seeking a dynamic and results-oriented leader to fill the newly created role of Customer Experience Manager. We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. Our customers are the best of the best and include six out of the ten largest global banks, the world's largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S. If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit. Will you join us on this journey? What you will do ? Glassbox is seeking a customer experience professional to support our clients in obtaining value from our platform. In this role, you will engage champions to grow engagement across the business and instrument the console to meet client needs. You will deliver coaching and training on using Glassbox to analyse and answer business problems and review highly detailed qualitative and quantitative data generated by the platform. The position's primary focus is to deliver high-value business insights by identifying customer experience issues from our clients' digital properties. What you will need ? 3-5 years of related experience, ideally in customer experience analytics and/or digital analytics areas with a view across industries from financial services, travel, and hospitality, to retail Advanced experience with digital analytics tools such as Google Analytics or Adobe Analytics strongly preferred Bachelor's degree in a technical field such as Computer Science or Engineering or Business/Marketing with a heavy emphasis on the application of business/marketing analytics Excellent analytical and quantitative skills coupled with strong communication, presentation, and influencing skills Experience using data and metrics to test hypotheses, confirm assumptions, generate insights/recommendations, and measure success Knowledge of UX and web/app design principles would be beneficial. Apply for this position Required First Name Last Name Email Phone Resume Resume LinkedIn Profile Please provide the full URL e.g. Website Please provide the full URL e.g.

Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience • Spend at least 50% of their time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. • Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. • Leverage CRM strategies to cultivate long-lasting relationships with our clients, personalising communications using data-driven insights to ensure relevance. • Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. • Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. • Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. • Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. • Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. • Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence • Oversee all day-to-day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. • Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. • Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. • Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. • Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. • Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. • Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. • Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management • Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. • Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. • Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. • Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. • Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. • Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. • Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. • Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. • Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. • Inspire a high-performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. • Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. • Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. • Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. • Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. • Utilise sales analytics to identify performance gaps and refine sales strategies. • Create strong partnerships with our brand partners, elevating product offerings and co-creating impactful promotions. • Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills: • Extensive experience in client experience management, preferably within the retail or beauty sector. • Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. • Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. • Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. • Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. • Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. • Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. • Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. • Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more .

Customer Success Manager Department: Commercial & Partnerships Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We're part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services. is at the cutting edge of the FinTech industry, so we're always looking for extraordinary talent. If you love what you do, get in touch today! About the role: The Customer Success Manager will play a crucial role in ensuring the successful adoption and ongoing use of Insight by solutions by our valued clients. This position requires a blend of technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with Account Managers, product, engineering and analyst teams to deliver exceptional service and drive client success. About Insight by Insight by is a dynamic B2B arm of providing data and analytics solutions to partners in the insurance industry. We empower our partners with actionable insights to optimise their operations, improve customer experience, and drive business growth. What you'll be doing: Client Onboarding: Manage the technical onboarding process for new clients, ensuring smooth implementation of Insight by solutions. Provide technical guidance and support during initial setup and integration. Conduct training sessions to educate clients on product functionality and best practices. Product Configuration and Support: Configure and customise Insight by products to meet specific client requirements. Troubleshoot and resolve day-to-day technical issues reported by clients. Provide timely and accurate responses to client inquiries related to product features, APIs, and data delivery. Account Management Collaboration: Partner with Account Managers in pre-sales meetings to provide technical expertise and solution demonstrations. Attend post-sales client meetings to address technical concerns and support ongoing product usage. Contribute to client success plans by identifying technical opportunities to enhance their use of Insight by solutions. Data Requests and Analysis Support: Understand client data needs and translate them into custom data requests. Collaborate with data engineers to fulfill complex data requests and ensure accurate delivery. Support Analysts in preparing and presenting data-driven insights to clients. What we're looking for Experience: Essential Criteria: Proven experience in a technical support, implementation, or technical account management role. Comfortable with interrogating large data sets. Analytical mindset Excellent problem-solving and troubleshooting skills. Ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences. Strong customer service orientation and a passion for client success. Ability to work autonomously and prioritise and manage workload Desirable Criteria: Knowledge of the the insurance industry and Insurance pricing Experience with ticketing systems (eg Devops, Jira) and data querying systems (eg SSMS, Databricks) Some understanding of data transfer mechanisms (eg SFTP, API) Our commitment to you: At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it's essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover , dental plans and employee assistance programme Free gym access Employee discounts programme A healthy learning and training budget to support your development Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.

Customer Experience (CX) Manager Location: Milton Keynes Salary from £56,816 depending on skills and experience Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 4th July 2025 About the Role: Are you passionate about creating and delivering exceptional customer experiences? Do you thrive in a fast-past environment where innovation and collaboration are key? We want to hear from you! At VWFS digital marketing is evolving, and we are seeking a customer centric CX Manager to join the team. Reporting to the General Manager - Customer Experience, you'll support the identification, development and delivery of new Customer Experience (CX) initiatives, digital journeys, and enhancements to meet customer needs and business requirements. Who We're Looking For: You will have proven experience of defining the 'what' during the product and proposition process and enjoy working collaboratively across multiple teams sharing your expert knowledge and insights. This isn't just a job; it is a chance to make an impact, develop your skills and enjoy being part of a fast-paced team. Your Impactful Contributions: CX Roadmap Ownership: Drive the CX roadmap from inception to completion on smaller scale CX topics, ensuring smooth delivery on time and within budget. Innovation and Improvement: Identify and implement new CX initiatives and opportunities for innovation using test & learn and A/B scenario testing. Data-Driven Decisions: Utilise data to drive decisions, define data management solutions, and manage customer communications and touchpoints. Voice of the Customer: Act as the customer advocate, resolving blockers, understanding requirements, and supporting the prioritisation of the backlog. Stakeholder Collaboration: Work closely with stakeholders across the business and Volkswagen Group to ensure alignment with strategic objectives and smooth implementation of CX initiatives. Research and Feedback: Identify customer feedback and research opportunities, challenge old ways of thinking, and encourage innovative approaches to optimise customer experience. Analytics and Reporting: Monitor analytics, establish customer feedback loops, and provide regular updates on CX change projects to key stakeholders. Supplier Management: Engage and manage suppliers, ensuring budgets are controlled and deliverables are met within approved limits. Qualifications and Experience: Demonstrated working knowledge of the automotive and financial sectors. Significant experience within a digital and commercial environment. Good understanding of commercial design, market sizing, and cost implications. Proven ability to make business-critical decisions and present effectively at all levels. Strong interpersonal and relationship skills with the ability to influence key stakeholders. Excellent team player with a strategic and commercial mindset Customer-focused with a continuous drive to deliver exceptional customer value Highly motivated self-starter with strong analytical and communication skills. Life at VWFS: We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career. About Volkswagen Financial Services Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Customer Success Account Manager An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers. What your role as a Customer Success Account Manager will involve: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more. Build and nurture strong relationships to drive retention and account growth. Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers' business inside out. Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates. Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more. Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience. Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams. Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth. To set you up for success, we are looking for the following skills and experience: Experience in customer success, account management, or sales, with a history of supporting revenue growth. Knowledge and experience in Cybersecurity is highly valued. Ability to manage multiple accounts and build collaborative partnerships. Experience navigating multi-tiered relationships with customers and service providers. An adaptable and solution-focused mindset with excellent communication skills. Willingness and ability to travel up to 25% of the time. Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success. Ability to manage customer escalations and proactively address potential challenges. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at . Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

Regular Edinburgh International Business Other Job ID:4949 Update 2025-06-23 Job Description Who we are Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Who we are looking for We are seeking a passionate and enthusiastic Customer Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels. What you will get in return Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes: 33 days annual leave (including bank holidays) 3 additional days for parents/guardians Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more Employee well-being program, Employee Assistance Program and enhanced sick pay Monthly performance based bonuses Extensive learning opportunities and resources to further your career Annual travel points which can be redeemed at towards your next adventure Enhanced family policies (maternity/paternity/adoption) Life and health insurance Birthday cake on your birthday Free on-site gym Hybrid working options are available after your first 6 months, contingent based on performance Frequent employee engagement events Refer a friend bonus scheme Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Working hours - The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm. At this time the working hours are; Monday to Friday between 8am - 5pm Location - Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh. Salary - We offer a competitive salary of £24,800 per annum plus a £1000 language allowance. Start Date - 21st July Please note that we are unable to provide sponsorship. Therefore, to be considered for this position, you must already possess the Right to Work in the UK and reside within a commutable distance from our Edinburgh office What you'll be doing Providing exceptional service to our customers, being the first point of contact responding to various travel queries on our Polish speaking line whilst covering our English speaking language line when and if required Providing resolutions to our customers via Call and Chat Handling customer queries with empathy, patience and compassion Attending regular team huddles Keeping up-to-date with the latest promotions initiatives and company policies/procedures Assisting in ad hoc assigned projects What you'll need Customer service experience within a contact centre Proven experience in working towards and achieving Key Performance Indicators (KPIs) Must be fluent in English and Polish both written and verbal Good knowledge of Microsoft Office suite Proficient typing abilities Ability to remain calm and logical in challenging situations Excellent problem solving skills Enthusiastic approach with the desire to hit your goals and passionate about continuous development Desired but not essential Travel & Tourism industry experience Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by taking the first steps in to your career with us! Be Aware of Recruitment Fraud Please be vigilant as we have noticed fraudulent entities posing as Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately to . Click the link to learn more about What makes Group a leading global travel service provider? Find out more job opportunities at

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you've probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast-moving, high-energy environment and we're looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more

Remote (with quarterly meet-ups in our Derby office) As our Junior Customer Success Manager , you'll be the go-to person for many of our amazing customers. Your role will be to ensure they get maximum value from Insites, feel supported, and stay for the long haul. You'll manage onboarding, training, and engagement, helping smaller accounts directly and supporting the wider team with bigger customers. This is a great opportunity to grow into a fully-fledged CSM role in a fast-paced SaaS environment where you'll be learning and developing every day. Your responsibilities Own and grow relationships with small to mid-size customers Deliver seamless onboarding and training experiences Help customers get the most out of Insites, proactively spotting upsell opportunities Collaborate with Sales and Product to make sure the customer's voice is always heard Keep our CRM and support systems up-to-date with customer insights Support feature education through webinars, documentation, and direct comms Champion customer stories through reviews, testimonials, and case studies What we're looking for 2+ years experience in a customer-facing SaaS role Excellent communication skills - you're naturally warm and trustworthy Tech-savvy with the ability to explain complex ideas simply Organised with strong time management and autonomy Familiar with tools like Hubspot, Intercom, Slack & Linear Bonus: experience working with digital marketing or agency clients Why you'll love working at Insites Remote working with flexible hours to suit your lifestyle (option to work in the Derby office if you'd prefer) Quarterly team meet ups / innovation days at our head office in Derby Work with a smart, friendly team who genuinely care about the work (and each other) Real career progression - grow as we grow We celebrate wins, share knowledge, and back each other all the way Wellness and gym membership budget MacBook Air + £1500 home office set up Potential for bonuses (if all our hard work pays off!) Ready to be part of a SaaS company that's making noise in the digital marketing world? Insites is a registered trademark of Insites Technologies Ltd. Insites is registered in England and Wales. Company no: . VAT: GB , EU .

Salary: From £38,600 Location: Wandsworth Store, London, SW18 4AD Contract type: Permanent Business area: Retail Closing date: 08 July 2025 Requisition ID: Our Lead Customer Experience Manager role is a brilliant step if you're ready to stretch your leadership skills to fully lead and inspire a management team and department. You will have clear accountability, realistic expectations and structured support. It's a win:win - we give you the time and space to coach your team and strengthen your leadership skills, and you help us to create an even better in-store experience for our customers and colleagues. Your leadership experience could be in any customer focussed industry, not necessarily Food Retail. In fact, we're keen to nurture the broadest mindsets in order to grow a management team that operates effectively across the store, so don't worry if you don't have the technical knowledge, we're looking primarily for the desire to achieve success through your people and a love for connecting with customers. What you'll be doing Our purpose is that driven by our passion for food, together we serve and help every customer. You'll be working in one of our busiest and most complex stores, reporting directly to the Store Manager and leading a team of managers. It's fast-paced. Every day will bring unexpected challenges. You won't always have the answers - that's fine - but by solving short-term problems and making medium-term changes, you'll support your team to keep delivering. As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether they're collecting online orders, stocking up on essentials or filling up with petrol, you'll make sure they enjoy the very best experience. Specifically, your role is to set the direction of travel in your area for the next 1-3 months. What success looks like There's a lot to learn. Every day you'll be strengthening your existing leadership skills and adding new ones, here's how: You'll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change You've mastered helping your team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service and spot opportunities You'll be leading through communication; clearly articulating how we're performing and inspiring improvements for now, and the next quarter You will be developing yourself as the operational expert and acting as a role model for your team You're confident making decisions at pace and feel empowered and accountable to run your area of the store - and to deputise for the Store Manager About you You might currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe you're looking for a new challenge after a career break or transferring from another big store retail environment or another sector. Wherever you're working now, you've demonstrated you can make a difference and love being part of a team. What matters most is you - that you're motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that's what our stores are all about. Where next? Join Sainsbury's instore management teams and you'll enjoy the support and the opportunity to deliver excellence. When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager.They willsupport and coach you to deliver great performance, whilst having plenty of time to develop. As one of our Lead Managers you could move into a Deputy Store Manager or Store Manager role with us. You'll also be well placed for a leadership challenge in head office or across the Sainsbury's family: Habitat, Tu, Argos, Sainsbury's Bank and Nectar 360. Trust us - we know how to make the most of your potential. What we'll give you Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates Wellbeing support - access to emotional support, counselling, legal and financial advice Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. Click 'apply' to start your Sainsbury's journey

Customer Experience Manager page is loaded Customer Experience Manager Solicitar remote type On-site locations London, GBR time type Full time posted on Publicado ayer job requisition id REQ434393 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Bewonder , a dynamic team part of JLL, is seeking an enthusiastic and driven Customer Experience Manager to support the delivery of customer experience products and services as part of various client customer experience strategies. Core Function The Customer Experience Manager is responsible for supporting in the delivery of customer experience products and services as part of various client customer experience strategies. The key goals are: Support in the growth of Bewonder customer experience division financial targets. Implementation of customer experience products and services with a view to improving occupier satisfaction. Maintain and evolve Bewonder's occupier satisfaction index. Maintain outstanding levels in Bewonder client satisfaction. This role would suit someone who has a background in or exposure to the management of commercial real estate. The successful candidate would ideally understand and appreciate the day-to-day operational challenges for managing agents, occupiers, property owners and community activation. They may have had relevant exposure to customer experience and wish to pursue a career within the discipline. It is essential that the individual understands CSAT (customer satisfaction) and NPS (Net Promoter Score) data collection, analysis, and related action planning. They should be proficient in report writing and feel confident with direct interaction and communication with clients. They will be mentored by the Senior CX Strategy Director and report to the Customer Experience Lead but will be expected to act on their own initiative. Success will be down to their passion for customer experience, 'can do' attitude, determination, energy, and drive. Principle Responsibilities The Customer Experience Manager will be responsible for, but not limited to, the following: Working with the Senior CX Strategy Director and CX Lead, co-ordinate and support the delivery of various projects as part of client customer experience strategies. Support in the delivery and evolution of Bewonder's CX methodology. Working on multiple quantitative and qualitative projects within the business and with clients, to provide insight. Build customer surveys and co-ordinate associated digital campaigns using CX platform Qualtrics. Present insight in a stimulating and engaging way which is suitable for the audiences it is aimed at and produce a clear set of identifiable actions. Engage with external research partners as appropriate and having ownership for these relationships. Build CX reporting and dashboards using CX platform Qualtrics and other business intelligence software. Support in delivering scoping/ discovery workshops in activities such as Customer Journey Mapping and Voice of the Customer programmes. Create Customer Journey Maps as required using mapping software Uxpressia or equivalent. Carry-out required fieldwork in the delivery of CX products such as Customer Journey Mapping, Voice of the Customer, CX Audits & Community Strategy. Active participation in the evolution of the CX methodology and suite of products and services that support it. Creation of client presentations and support with industry award and pitch documents. Support in ensuring new business pipeline is accurately reflected in agency management platform Synergist. Accurately recording their time/ outputs in agency resource management platform Synergist. Ensure clients are aware of the range of services and products offered by or through Bewonder and the wider JLL group. Represent Bewonder at networking/ industry/ occupier events. Attend conferences, workshops, training, and events to improve on existing knowledge and skills. Playing an active role in the delivery of Bewonder and JLL's Property and Asset Management (PAM) strategy. Support with the growth of Customer Experience financial targets. To act as a champion in Customer Experience. To promote one team behaviour. Undertake other related duties as directed by the Senior Customer Experience Strategy Director, Customer Experience Lead and Head of Bewonder . Required skills, qualities & personal attributes A passion for customer experience as a discipline is an essential requirement of the role. Experience of working within a property management environment, with an understanding of occupier relationship management and service partner performance is essential. Previous experience within a customer experience role is desirable. Effective communication and confident presentation skills. Comfortable and confident with direct interaction and communication with clients. Strong report writing skills essential. Can demonstrate structured thinking and logical reasoning and the ability to translate this through management information, dashboards, and analyses for consumption across the business including governance meetings and external regulatory bodies. Experience of using CRM would be helpful, understanding of CRM essential. Experience in customer journey mapping desirable, understanding of essential. Experience in voice of the customer programmes essential. Tech savvy essential. Strong Microsoft Excel and PowerPoint skills essential. Self-motivated. Delivers results under tight deadlines. Curious mind with the ability to solution orientate. Desire to deliver high standards and to promote this quality in others. Ability to utilise all available resources to deliver the service and resolve problems as a team. Be a contributor to team goals. Educated to degree level desirable. About Bewonder We are a creative consultancy that prides itself on our integrated approach to crafting genuinely inspiring experiences. We help organisations get inside the hearts and minds of people by focusing on brand, digital and human experiences that contribute to driving purposeful change. Known for our unique ideas, we collaborate with leading brands from The Crown Estate, Amazon and Aviva to Barclays, BP and Network Rail. Our promise to 'connect brands and spaces with hearts and minds' is centred around four core values: We work best when we work as one - W e work together as one team, committed to the success of our clients and of each other. Our supportive team mindset enables us to connect, collaborate and understand each other, always learning and succeeding together. We inspire to make an impact - W e always look beyond the present to deliver future value through transformative insights and provocative thinking. We champion an open-minded culture rooted in learning and inspiration to generate deeper thinking. We live and lead in our truest form - W e understand that it's not what we say but what we do that matters. We embrace authenticity to empower people to be genuine and build strong, trusting foundations. We are always faithful to our word, our purpose and our brand. We take pride in every detail - we know that our work is essential , and we take pride in doing it well. Our decisions and choices are part of a carefully considered approach, consciously ensuring we can be proud of what we do and achieve. These values are essential for our work and are personal values we seek in all team members . Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data . click apply for full job details

Technical Service Manager (Electrical) £40,000 - £45,000 + 25 Days Holiday + Private Healthcare + Training + Progression Yate, Gloucestershire Are you a Service Manager, Supervisor or similar from an electrical background looking for an exciting challenge, where you will be leading the technical support and service function in the UK for a global business, recognised as the go-to expert? In this off click apply for full job details