1662 Call Centre / CustomerService jobs

Overview Were looking for a proactive, highly organised VAR (Vehicle At Risk) Coordinator to join our fast-paced CDR team . This role follows a staggered shift pattern , with early and late shifts designed to ensure full coverage of our 6:00 AM 6:00 PM phone line and operational responsibilities. As a VAR Coordinator, you'll take the lead on managing Vehicle At Risk cases , working closely with internal team click apply for full job details

Your new company You will get the fantastic opportunity to work for a successful and long-standing manufacturing business based in Wrexham on a fixed-term basis. With their loyal client base and innovative products, you will be able to gain exposure to different aspects of their global business whilst enhancing your own skill set click apply for full job details

We are seeking a motivated and results-driven Customer Assurance After-Sales Agent to join our expanding team. This role focuses on engaging customers who have recently purchased finance, offering them valuable aftersales protection products including warranty, breakdown cover, and GAP insurance. Working from a warm lead dialler system, you will contact customers directly referred from our inhous click apply for full job details

We have an exciting opportunity for an MEP Services Manager to join our project team delivering HMP Glasgow, a flagship construction project in Scotland Location : Glasgow, Onsite Hours : Full Time, Permanent We are unable to offer certificates of sponsorship to any candidates in this role click apply for full job details

About a career with Elis Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business whi click apply for full job details

Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives click apply for full job details

About The Role Are you an enthusiastic, proactive, creative, and empathetic individual with a passion for inspiring others? Are you a positive, people-focused team player who thrives on achieving the best outcomes for people experiencing homelessness while supporting them to develop their strengths and talents? If this sounds like you, Salvation Army Homes has an exciting opportunity for a Service M click apply for full job details

Customer Services PMO Specialist A hands-on PMO specialist role supporting a complex change portfolio within Customer Services Play a key role in ensuring change activity is governed,assuredand delivered in line with NFU Mutuals Change Framework Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon About the role This is an exciting time to join NFU Mutual and be part of a newly created team click apply for full job details

There is an exciting new opportunity for a Service Manager to join one of the leading OEMs in the Industrial Door Industry. This business is a global leader and has one of the most recognised names in their field. Covering the Southern Region, you will be managing a team of 18 engineers, so we are looking for that senior level in service with additional operations experience click apply for full job details

We are looking for a highly motivated, responsive and caring individual who is flexible and interested in carrying out a diverse and rewarding role as a Customer Experience Coordinator. You will be based largely at our Head Office in Stockport and with some planned visits to services which will require national travel. You will work proactively with the Head of Social Care Governance and Customer click apply for full job details

Senior Consumer PR Manager (FTC for 12-14 month). Location: hybrid working, minimum one day in the office per week (main locations Tunbridge Wells, Peterborough, Manchester and Portsmouth). Role Purpose: Passionate about media relations and helping grow brands reputation in the consumer space? Digitally savvy? Versatile and adaptable? A creative storyteller with a keen eye for detail? Well, this j click apply for full job details

Job Title: Service Coordinator (Generator) Location: Scarborough Salary: Competitive Job type: Full Time - Permanent What you'll do: Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works click apply for full job details

Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details

Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details

Client Director - Commercial Insurance Location: Manchester (Hybrid) Salary: £80K- £100K plus competitive bonus and benefits Are you an experienced Client Director with a passion for building strong relationships and driving business growth? We are partnering with a leading independent insurance brokerage seeking a Client Director to join its expanding team click apply for full job details

Workshop Controller Senior Service Advisor Abingdon Hours:Monday - Friday, 1 in 3 Saturday mornings Salary: Up to £32,000 + bonus OTE 39k+ (Uncapped) Ref: 29477 We have a new job vacancy available for a Workshop Controller / Senior Service Advisor in Abingdon, Oxfordshire click apply for full job details

Closing date: 19-02-2026 Customer Team Member Location: 2 Shore Street , Brodick, KA27 8AG Pay: £12.60 per hour Contract: 16-24 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together Support your local community - get involved in all kinds of activities and events! This job would suit people who have A genuine care for the needs of customers and members Great people skills, with the ability to build positive relationships with customers and colleagues A positive approach to change and problem solving The flexibility to work a range of different shifts Why Co-op? 30% discount on all Co-op products in-store plus 10% discounts on all other brands A pension scheme with up to 10% employer contributions Stream- a money management app giving you access to a percentage of your pay as you earn it 31 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Full, paid training and dedicated support for your personal development and career progression Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Full-Time Call Centre Agent - Immediate Start Contract Type: Temp-to-Perm, Full-Time Location: Norwich - fully office based Monday - Friday, 9am - 5pm We are looking for a reliable and enthusiastic Call Centre Agent to join our client's team on a full-time, temp-to-perm basis. This role is ideal for someone who enjoys working in a fast-paced environment and delivering excellent customer support. Key Responsibilities: Responding to customer enquiries via phone Answer incoming calls from customers promptly and professionally Make outbound calls Maintain a polite, professional, and empathetic manner Supporting the admin team with general office tasks Ensuring a smooth and professional customer experience Requirements: Strong communication and organisational skills Good attention to detail Confident using Microsoft Office Previous experience in customer service or administration is desirable To apply or find out more, please apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

MMP Consultancy are working with a fantastic organisation to recruit a Repairs Administrator to join them on a permanent based in East London. We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure. Responsibilities: Respond promptly to residents/clients' calls regarding repair works and effectively address queries. Resolve minor complaints at the first point of contact wherever possible. Maintain and action emails received through contract mailboxes. Diary management of appointments, including PDA usage for operatives Supervisors to be made aware when emergencies are passed to OOH Liaising with external parties to provide progress information. Utilise company systems to process orders and prepare invoices for clients. Respond to payment-related queries from subcontractors and clients in a timely and professional manner. Order equipment and materials necessary for operatives to complete assigned tasks. Maintain and log variation requests and monitor. Review supervisory and trade reports to determine required actions for repair resolution. Maintenance of contract registers and documents, including scaffold register Back up to other roles within the division, covering any absences to ensure versatility Adhere to company policies, procedures, initiatives and work instructions. Skills/Experience required: Experience of raising, monitoring and recording work orders though a relevant housing / repair management system. Experience in coordinating and following up on work programmes. Some experience with high profile legal cases. Ability to work independently, exercising good initiative and judgement Excellent written and verbal communication skills.

Experience the power of a Game-Changing Career! Are you ready for an exciting opportunity to be the voice of a renowned streaming service? We're looking for dynamic individuals to engage with our customers, offering them exceptional experiences over the phone and through social media. Your role will be to provide friendly, informative, and efficient responses, handle diverse inquiries, troubleshoot and resolve issues, and actively champion our brand and products. Be a part of our team and help us make every customer interaction memorable! Why Join Us? Pay: Earn an hourly rate of £12.25 paid every 2 weeks (20% uplift on hourly rate for hours worked between 10pm - 12am) Prime Location: Belfast City Centre - 49 East Bridge Street, Belfast BT1 3NR. Permanent Role: Enjoy the stability of a full-time position, contracted to 40 hours paid production. Hours of Work: rotational shift pattern between the hours of 8am-12am Monday to Sunday. Comprehensive Training : Full-time training to set you up for success. Perks & Benefits: Discount on car and home insurance with AXA! 28 days paid holidays. Refer a friend incentive. Employee Assist Program- a range of support and resources, accessed free. Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources. PUREGYM Discount & 0% joining fee. Free healthcare cover for you and your dependents with pension (after one year) UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents. Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Key responsibilities: Connect with Our Audience: Dealing with customers through calls and social media with genuine empathy and care, building meaningful relationships. Create Memorable Experiences: Deliver smooth and friendly interactions, making every moment with us delightful. Handle Diverse Inquiries: Showcase your knowledge by addressing a wide range of questions, from content details to managing subscriptions. Solve with Empathy: Quickly identify and fix issues, ensuring resolutions are seamless and considerate of our customers' needs. Champion Our Brand: Enthusiastically highlight what makes our brand and products unique, boosting our reputation and loyalty among viewers. Turn Interactions into Opportunities: Leverage every engagement to show the true value we offer. What We're Looking For: Strong verbal and written skills (minimum C1 CEFR level). Top-notch service and retention abilities. Social media savvy - strong knowledge of social media channels and their best practices. Tech enthusiast -A mindset geared towards technology and troubleshooting. Excellent typing Skills Ability to confidently navigate structured processes and systems. Strong multitasking and problem-solving capabilities. Patience and a professional demeanor. Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their employer of choice. Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Your new company My client, a global manufacturing business based in Wrexham, is seeking a professional customer service advisor/account manager to join their large team of professionals. Working from contemporary offices, you will need to drive in order to get to the location. Your new role The position is offered, full time, Monday to Friday with working hours of 08.30am until 16.30pm. Free parking is also on-site. A hybrid model is in place once you have completed the 6-month probation. Once completed, the working pattern is 3 days from the office and 2 days from home. The customer service advisor forms part of a team and, as such, is an active team member, supporting team colleagues whenever necessary. You will be joining a large, diverse customer service team consisting of 18 members of staff. The position acts as liaison between customer service and supply chain, and you will manage a portfolio of specialist customers who require first-class service. Some of your duties will include but not limited to. Manages the communication between the plant and the customer. Dealing with special requests from customers and making sure they are managed in conjunction with Supply Chain Team and Product Managers. Supports billing teams and Complaint Management with credit/debit/rebatesWorking closely with a variety of different departmentsUploading all orders ensuring all data is uploaded correctly into the ERP systemEnsures pricing is accurate at all times, working closely with the Pricing and Data Management Teams.Possess an excellent knowledge of compliance obligations and initiate the need for export licences as and when needed.Ensuring all due diligence is carried out for compliance prior to data entry What you'll need to succeed Proven history of customer service with a particular focus on stakeholder management Strong communication skills, both written and verbal Ability to drive and possess your own vehicle in order to get to the location Very personable and professional Used to working within a fast-spaced, target-driven environment What you'll get in return Being part of a diverse and friendly team Free parking Very competitive salary Hybrid model after probation Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service Advisor Location : Chester Business Park (free on-site parking) Pay : 14.47p/hr Contract : Temporary - 12 months Start Date : 23rd February 2026 Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return) Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval) Start Your Career with a Trusted UK Bank Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries. With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services. Why You'll Love This Role 14.47 per hour , with weekly pay Free on-site gym with shower and changing facilities Hybrid working - up to 3 days from home after your first 6 months Structured training and opportunities to grow into permanent roles Holiday allowance Central location - easy access to public transport Discounts on shopping, travel, entertainment and more Wellbeing support - dedicated resources to help you thrive at work An inclusive culture where everyone feels welcome and supported What You'll Be Doing Taking calls from existing customers with questions about their accounts Providing clear, friendly, and accurate support Guiding customers through next steps or directing them to specialist teams Helping people in vulnerable circumstances with care and sensitivity Following simple procedures to keep customer information secure Keeping accurate records and updating customer details What We're Looking For Great communication and listening skills A positive, customer-first attitude Confidence in handling calls and solving problems Willingness to learn and work as part of a team A flexible, proactive approach to challenges Everyone Is Welcome We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you. Apply today and take the next step in your career with Lloyds Banking Group.

We are working exclusively with a company in Ealing who are looking for some Customer Service Advisors. It is working for a small but growing organisation that is looking for people with good IT skills and outstanding customer service ability to deal with emails, live chats and phone calls. You will have come from a customer service background and enjoy client interaction. You can come from a retail or office background but must have very strong office ability, have a steady work history and happy to work the hours required. You will be working Monday to Friday, the hours are based on a 40 hour week but due to the nature of the business the hours change during the seasons for eg Winter 9am - 5pm, Spring 9am - 6pm, Summer 9am - 7pm Salary: 26500pa Additional benefits include: Additional leave Casual dress Company events Company pension Discounted or free food Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Store discount If you are looking for an immediate role apply now!

Travel Insurance Claims Handler Cardiff (Hybrid Working) Yolk Recruitment are pleased to be working in partnership with a leading international travel insurance provider, to recruit a Travel Insurance Claims Handler for their growing Cardiff team. This is a full-time, permanent role, offering a hybrid working model (2-3 days a week in the office). This is a great opportunity to join a supportive and friendly claims team, where you will manage claims from first notification through to settlement and have a genuine opportunity to contribute to improving the customer experience. What you'll be doing Managing your own caseload of travel insurance claims from initial report through to closure Providing a high standard of customer service to policyholders, third parties and suppliers Assessing indemnity, liability and quantum in line with policy Negotiating claim settlements and arranging payments within agreed authority levels Identifying potential fraud indicators What you'll bring Experience working in a travel insurance claims environment (essential) Strong communication skills and the ability to build effective working relationships with customers, third parties and suppliers A self-motivated and organised approach, with the ability to work well within a team Confidence in managing a busy caseload and meeting deadlines The ability to interpret information and data to identify trends and support improvements A genuine commitment to delivering a positive and fair customer experience What you will get in return: Salary depending on experience. 33 days' annual leave inc bank hols Option to buy or sell up holiday per year. A great central Cardiff office location with hybrid working options. Discounted gym membership and Cycle to Work scheme. Employee Assistance Programme Optional Healthcare Cash Plan and Dental Insurance. Support for professional training and qualifications, helping you grow your career. Regular social events to connect with colleagues.

Client Relationship Executive Location: Hybrid/Leicester office (Tuesday and Wednesday) Salary: £25,900 per annum + excellent benefits Contract Type: Full time, permanent What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You Mercia, part of Wilmington Plc are now looking for someone who thrives in a fast-paced professional services environment, can manage complex diaries, and deliver exceptional client communication at every touchpoint. If you enjoy building strong client relationships while keeping operations running smoothly, this role is perfect for you. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Main Purpose: To oversee and manage the arrangement and scheduling of Mercia's File Review and Consultancy products and services to ensure they run smoothly, with all related systems, reports, and correspondence kept up to date. You will also manage the arrangement and scheduling of in-house products and services for a selection of Mercia clients in a proactive and timely manner, ensuring slick processes, quick turnaround times, and excellent client service. You will be responsible for: • Sales Lead Management dealing with all incoming sales leads assigned and building strong relationships with our clients • Arranging and scheduling File Review and Consultancy services for allocated clients • Ensuring all relevant compliance information is obtained from clients ahead of reviews • Updating all relevant logs/databases • SDE management • Updating OTIS when reports are received from consultants • Forging and maintaining professional and helpful relationships with external clients and helping them make the most of Mercia's services • Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients • Finalising consultancies and invoicing clients for work completed • In-house case management • Diary management for our technical team • PO management • Other related responsibilities as required What s the Best Thing About This Role The opportunity to build and nurture strong, long-term relationships with clients while working within a well-established, collaborative team that values professionalism and excellence. What s the Most Challenging Thing About This Role Managing the demands of high-level professional clients, requiring exceptional communication, meticulous attention to detail, and the ability to juggle multiple priorities efficiently in a fast-paced environment. What We re Looking For To be successful in this role, you must have / be: • Extensive experience in diary management and scheduling • Experience working in professional services • Strong communication skills and ability to interact confidently with senior clients • Experience with Salesforce would be an advantage • Good working knowledge of Excel • A strong team member who can support others with tasks • Ability to work in a fast-paced environment and under own initiative To be successful in this role, it would be great if you have: • A good understanding of the accountancy industry We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington Plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington Plc, we help global customers do the right business in the right way providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!

Customer Services Coordinator Telford office based Monday to Friday 09:00 to 17:00 Circa 29,000 per annum As a Customer Services Executive you will support the Sales Team by managing and develop a portfolio of customers to achieve targeted sales growth, whilst ensuring that the highest level of customer service and support are provided at all times. Duties Prepare and follow up estimates for your allocated clients Process customer orders Request proofs and artwork Process call offs/delivery requests Book in transport with customers Update and maintain the CRM Provide technical advice and assistance to customers Update customer stock reports Call customers to advise of stock availability Liaise with transport department to provide delivery times and PODs for customers To be considered for this role you MUST: Be self-motivated with a strong commitment to exceptional service Possess excellent verbal and written communication skills Be able to work in a small team as well as on an individual basis Have proven attention to detail and proof reading skills Be highly organised Have excellent IT skills Have good standard of education Have relevant officer based experienced This role is UK based and does NOT have sponsorship opportunity Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (url removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment. This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke and Burton. To find out more, go to (url removed)

Morgan McKinley is looking for an experienced Resource Planning Assistant - Resource Analyst to work for a lovely, reputable employer based in the East Grinstead, West Sussex area. The Call Centre - Resource Planning Assistant will work on a hybrid basis and will monitor, analyse, forecast, schedule (short and long term), maintain data and provide a variety of performance reports as requested for the Call Centre. Salary: up to 29,000 + excellent benefits Location: East Grinstead - Hybrid Hours: Rota basis - 8:30-16:30 and 10:00-18:00 Resource Analyst duties: Support with the staff rota / resource planning to ensure that the Contact Centre can respond to business demand Monitoring agent time and shift patterns to optimise service levels. Assist with the day to day maintenance of call flow and availability Updating the Contact Centre managers of any real time issues. Maintain and monitor the Call Centre data to forecast and future plans for the staffing and efficiency levels Create and maintain individual and departmental performance reports Action script writing, amendments and additions for the telephone system Complete new Call Centre / Contact Centre starter and leavers admin through the call system Work as part of the team to ensure the contact centre resource area has sufficient cover Skills and experience required: Experience of working in a similar resource analyst / resource planning role, within a busy Call Centre / Contact Centre environment Excellent communication skills, both verbally and written Strong attention to detail Ability to analyse complex data

Role: Contact Centre Advisor Location: Shoreham-by-Sea Hours: Full-time, Monday to Friday Pay: 25,000 per annum An excellent opportunity has arisen for a Contact Centre Advisor to join one of our longstanding clients, a well-established organisation based in Shoreham-by-Sea. This is a customer-facing role within a busy service team, focused on delivering a high standard of support, resolving queries efficiently, and ensuring an excellent overall customer experience. Benefits: Birthday leave and increasing annual leave with length of service Employee Assistance Programme with free mental health support Free eye care with Specsavers Cycle to Work scheme and subsidised gym membership (location dependent) Interest-free travel loan and save-as-you-earn scheme (post-probation) Retail discounts and employee recognition schemes Paid volunteering day and regular social events The Requirements: Proven experience delivering high-quality customer service Excellent telephone manner and written communication skills Strong problem-solving and organisational skills Ability to multitask and work to targets Confident using CRM systems and Microsoft Office Ability to work independently and as part of a team The Role: Managing incoming customer calls and email enquiries Investigating and resolving customer queries and complaints Retaining customers by managing service-related conversations Recording and tracking customer interactions on CRM systems Ensuring compliance with company and industry guidelines Keeping up to date with regulatory and internal changes Promoting additional products and services where appropriate If you're looking to join a stable, office-based team and build a career in customer service, please apply to this Contact Centre Advisor role or contact Jamie Watson at Clearline Recruitment on (phone number removed) (from Mon - Fri, 9:00am - 5:30pm) for more information.

Customer Service Coordinator - Export Team NG17 - on site £27,000 - £29,000 neg (salary reviewed every 6 months up to the current 2-year salary of £36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for a Customer Service Coordinator to join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Customer Service Coordinator: Coordinating and administering support for their international markets Responding to customer queries and delivering customer focused resolutions. Providing excellent service to international agents, distributors, and customers. Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries. Accurately processing orders, with a focus on efficiency and cost-effective shipping. Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed. Managing weekly consolidated shipments to distributors Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations. Developing and maintaining excellent product knowledge. Person Specification: High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience Experienced in moving goods ie. export procedures, logistics, shipping, working with couriers / freight forwarders Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment. Have meticulous attention to detail Enjoys working as part of a wider team Ability to perform under pressure and remain calm Work using own initiative IT competent Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines Able to adapt to change at short notice Strong communication skills both written and verbal Other Information : The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.

Technical Customer Service Advisor 26,000 plus quarterly bonus, OTE 33,000 ( Top earner currently earning 50,000) Permanent role Wrotham (own transport needed) Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm 25 days holiday rising to 30 after 5 years', subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcare Our client is a well-established, market leader in their field and is looking for a Technical Customer Service Advisor to join their product support / customer service department. This is a fast-paced, varied role where you will be providing technical advice over the phone, organising engineer visits and discussing care / insurance options available. Duties for this Technical Customer Service Advisor role will include but not be limited to: Providing technical support on the telephone Organising and arranging engineer call-outs Chasing engineers and updating customers where needed Responding to customer letters / emails Checking engineer job reports Providing advice on care / insurance packages and upselling where possible (bonus paid on this) The successful Technical Customer Service Advisor will have / be able to: Excellent communication skills The ability and willingness to learn technical products and processes Confidence in upselling Excellent attention to detail Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position. All applications considered, apply or call Sarah on (phone number removed) option 2