36 Insurance jobs

Client Executive Care & Social Welfare Flexible / Hybrid Working Available An established and growing independent insurance brokerage is seeking an experienced Client Executive to join its specialist Care & Social Welfare team . This is a genuinely attractive opportunity for an insurance professional who wants to inherit a quality book of business while continuing to develop within a high-growth, click apply for full job details

We are seeking a skilled Pensions Officer to manage and administer pension schemes within the public sector. This temporary role requires a detail-oriented professional with expertise in finance and LGPS, based in London. Client Details The organisation is a Local Authority focusing on delivering efficient and accurate services to their stakeholders, ensuring compliance with regulations and best value. Description Administer the day-to-day operations of pension schemes in compliance with relevant legislation. Ensure accurate calculation and processing of pension contributions and benefits. Maintain and update pension records securely and in a timely manner. Provide guidance and support to employees regarding pension-related queries. Prepare reports and documentation for internal and external audits. Collaborate with other departments to ensure seamless integration of pension processes. Stay informed about changes in pension regulations and update procedures accordingly. Identify and resolve discrepancies in pension data and payments. Profile A successful Pensions Officer should have: Proven experience in administering pension schemes within the public sector. Strong knowledge of accounting and finance principles. Ability to interpret and apply pension legislation accurately. Excellent attention to detail and organisational skills. Proficiency in using relevant software and systems for pension management. Strong communication skills to liaise effectively with stakeholders. Job Offer Competitive daily rate ranging from £200 to £250, paid in GBP. Opportunity to work within the public sector in London (2-3 days in site)

Avencia are partnered with a leading specialist insurer to recruit an Underwriter into their growing Renewals team. This is an excellent opportunity to join a high-performing and collaborative team, supporting a broad portfolio across Professional & Management Risks and Charity business. The role sits within a fast-paced, broker-facing environment, with a strong focus on service, retention, and rel click apply for full job details

IPS Group are working closely with a specialist global insurer to appoint a Senior Development Underwriter as part of their expanding Technology Underwriting team. This role will play a key part in developing and growing a technology-focused portfolio, working closely with brokers to deliver profitable, sustainable business. The role is well suited to either an experienced Technology Underwriter, click apply for full job details

Senior Account Executive Commercial Insurance Location:Birmingham Hours:Monday to Friday, 9:00am 5:30pm Salary:£50,000 £80,000+ DOE Our client is a well-established, independent insurance broker with a close-knit team of 8, offering a supportive and collaborative working environment. They specialise in tailored commercial insurance solutions, with a strong focus on long-term client relationships, q click apply for full job details

At Broadstone , we believe in nurturing talent and providing a platform for growth. Join us this summer for an enriching Actuarial Summer Internship Programme that will set you on the path to a successful career. Location: Manchester, M2 3HQ Salary: Equivalent to £24,500 per annum Duration: 9 weeks July & August 2026 Who are we? Broadstone is a thriving consultancy offering a wide range of services in click apply for full job details

Davies UK&I is responsible for delivering high-quality claims services across multiple markets, with a strong focus on regulatory compliance, client satisfaction, and operational excellence. The London Market Claims Operations sub-division specialises in handling complex claims within the London and Lloyd's of London framework, ensuring adherence to market standards and driving innovation in claims processing.The Claims Adjuster role will be responsible for managing and resolving a range of lead and follow US & International Casualty claims placed within the Lloyd's and broader London insurance market What will your day look like: Utilise ECF2 and client platforms as required to complete claims processes. Deliver prompt, fair, and accurate claims decisions in line with policy wordings, market practices, delegated authority levels and regulatory requirements. Effectively handle and maintain allocated claims to ensure compliance with client SLA's/KPI's/DA's. Maintain strong stakeholder relationships through clear communication, attendance at client meetings and training as required. Control claims costs through proactive handling, strategic negotiation, and oversight of appointed external providers. Ensure high-quality claims documentation and recordkeeping, supporting accurate reserving, audit compliance, and reporting requirements. Foster a culture of accountability, technical excellence, and continuous improvement. Provide guidance and training as required to new and/or junior members of the team. Always uphold and work to the Davies company values. Knowledge and Abilities: Must Haves: The ideal candidate will have a sound knowledge of the London & Lloyd's Insurance and reinsurance Market and a minimum of 5 years' experience in Casualty claims handling. Possess excellent stakeholder management skills, familiarity with claims technology platforms, data-driven decision-making, and regulatory compliance. Preferred: Be studying towards or having attained Cert CII qualification. Experience of using ECF2 and knowledge of the delegated authority frameworks within the TPA environment. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

We are working with one of the UK's largest independent Insurance brokers to recruit ambitious and target-driven individuals into their expanding Commercial Insurance team. This business is in a strong growth phase, with plans to double the team over the next 12-24 months, creating genuine opportunities for career progression into senior, team leader and management roles. The Role You will be working in a fast-paced, high-volume sales environment, dealing with SME clients across sectors such as trades, construction, retail and hospitality. Key responsibilities include: Managing a high volume of inbound new business enquiries Generating and delivering competitive insurance quotations Converting leads into sales and achieving KPIs Building and maintaining a consistent sales pipeline Developing strong product knowledge across commercial insurance Ensuring compliance, accuracy, and quality standards are met Candidate Profile We are keen to speak with individuals who have: Previous sales experience (insurance preferred, but open to life, personal lines, travel or other sales backgrounds) A highly motivated and target-driven approach Strong communication and relationship-building skills The ability to thrive in a call centre-style, high-volume environment Excellent timekeeping and reliability A proactive, ambitious mindset with a desire to progress Salary and Benefits Basic salary between £27,000 and £35,000 DOE Uncapped monthly bonus, typical earnings of £600-£1,200 per month. Commission structure based on performance, compliance, and timekeeping Clear career progression opportunities into leadership roles Full training on systems including Open GI, Acturis, and internal platforms Company pension 20 days holiday - rising with years of service up to 25 days Quarterly team social events Working Hours Monday to Friday, 9:00am - 6:00pm (45-minute lunch) Punctuality is essential Location The role is fully office-based in Guildford, with offices located next to the train station within a large office complex. Please note there is no on-site parking. Why Apply? This is an excellent opportunity to build a long-term career within a growing and forward-thinking insurance broker that invests heavily in its people, technology, and internal progression. At Insure Recruitment, we will only ever work with clients who are committed to building diverse, inclusive, and authentic workplaces. If this role excites you but your experience doesn't align perfectly with every requirement listed, we encourage you to apply and/ or get in touch - you may be exactly the person we're looking for, whether for this role, or another!

Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Account Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you're looking for? Then please, read on So, what does the role of an Insurance Account Executive here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. Our Account Executives are excellent at tailoring their approach, working with clients face to face, on the phone or via video calls. Our clients will need your support all year round and then there are those all-important networking and prospecting activities that will help you to build and develop your portfolio as you go. As an Account Executive here, it isn't only about the "upsell" or the "cross sell". Unlike similar roles focussed on growth, working with us puts you in a unique position to offer clients solutions from a diverse range of brands and wide breadth of products with huge opportunity across the Ardonagh Group. We are open to hearing from people from all backgrounds to join us, so speak to us about our hybrid and flexible ways of working for Account Executives if the 9-5 life always in an office isn't for you. What experience do our Account Executives need? It's essential that you have experience gained from within the Insurance Industry from a similar role and it would be a bonus if you have any relevant qualifications, though we offer tons of opportunity to gain these once you join us. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by our Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Everywhen family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page

Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Account Executive who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and play an integral part in shaping your region, appealing to you? So, what does the role of an Insurance Account Executive here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. Our Account Executives are excellent at tailoring their approach, working with clients face to face, on the phone or via video calls. Our clients will need your support all year round and then there are those all-important networking and prospecting activities that will help you to build and develop your portfolio as you go. As an Account Executive here, it isn't only about the "upsell" or the "cross sell". Unlike similar roles focussed on growth, working with us puts you in a unique position to offer clients solutions from a diverse range of brands and wide breadth of products with huge opportunity across the Ardonagh Group. We are open to hearing from people from all backgrounds to join us, so speak to us about our hybrid and flexible ways of working for Account Executives if the 9-5 life always in an office isn't for you. What experience do our Account Executives need? It's essential that you have experience gained from within the Insurance Industry from a similar role and it would be a bonus if you have any relevant qualifications, though we offer tons of opportunity to gain these once you join us. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pension scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page

We are supporting a rapidly growing financial services organisation that is investing heavily in its actuarial reporting and valuation capability. As part of this growth, they are seeking a Actuary Consultant with 2-3 years+' experience to support key life assurance valuation and reporting activities on a contract basis. This is an excellent opportunity for a developing actuary to gain hands-on exp click apply for full job details

The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads. Key Responsibilities Duties will include the following (based on experience), but may not be limited to: Considering and responding to Applications for Pre-action disclosure Handling matters in accordance with client SLA's Instructing Counsel/advocate Reviewing evidence Legal Research Negotiations/ Drafting Payments into Court Dealing with routine correspondence Initial review and setting strategy for the management of the claim Reviewing matters throughout CRU Dealing with disclosure Reviewing evidence (including medical / personnel records) Conducting investigations with Insured's / obtaining witness statements Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses Instructing Counsel / Experts Attending conferences and Trials with Counsel and note taking Dealing with routine correspondence Reviewing quantum Drafting Tomlin Orders and Consent Orders Draft Cost schedules Dealing with general or straightforward queries Telephone chasing activities Filing out Allocation Questionnaires and witness summon Ensuring compliance with the SRA Standards & Regulations. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office Skills, Knowledge and Expertise Self-confident with good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise and delegate effectively when required An ability to maintain attention to detail when dealing with repetitive tasks Good Literacy and IT skills Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met Ability to work effectively within the Keoghs Shared Behaviour framework Contributes actively to an environment in which colleagues work cooperatively with each other. Ability to meet performance targets Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Good client care skills and evidence of working to client guidelines on a delegated basis Ability to prioritise work, keep to deadlines and work under pressure High level of analytical skills Desirable Previous personal injury file handling experience Legal Education- ILEX, LPC or equivalent work experience Experience of handling a caseload of EL/PL files would be advantageous. Previous litigation experience is preferred Good advocacy skills Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

Marine Cargo Claims Manager (Marine Cargo / Freight Liability / Legal) Salary: £60,000 - £70,000 Location: UK (Hybrid / Remote with required on-site handover) Start: ASAP for full handover period Our client, a long-established global logistics and shipping organisation, is seeking an experienced Marine Cargo Claims Manager to take over the leadership of their Group Central Claims function. The incoming candidate will benefit from a substantial handover period, dependant on your notice period. Due to the complexity of the work, the role would ideally suit someone currently working within London insurance/claims markets or Manchester's established marine cargo hub. Remote working can be considered; however, the successful candidate must be able to work hybrid or fully on-site during the handover period, which may last a number of months. The Role The Marine Cargo Claims Manager will oversee a global claims operation covering freight liability, marine cargo, logistics claims, and associated legal matters. Responsibilities include: Managing the Group Claims department and supporting global offices. Handling freight liability and marine cargo claims from first notification through to settlement, including recoveries. Liaising with insurers, surveyors, legal teams, clients and internal stakeholders. Advising on contract drafting, risk assessment and cargo acceptance policies. Leading training across group offices on relevant legal, insurance and claims topics. Compiling workflow, renewal and performance reports. Contributing to systems development and continuous improvement. Managing the Group Freight Liability insurance policy. Reporting at Board and Director level. Required Experience The successful Marine Cargo Claims Manager must demonstrate: Strong experience in marine cargo and freight transport liability claims. Deep understanding of the legal frameworks governing international transport, including CMR, Hague/Hague-Visby, Warsaw/Montreal Conventions, BIFA, FIATA, COGSA, UKWA and Incoterms. Experience with insurance law (Marine Insurance Act, Insurance Act 2015, etc.) and policy interpretation. Ability to manage complex, high-value global claims. Proven managerial capability and confidence when reporting at senior and Board level. High competency with Microsoft 365. Experience issuing Bills of Lading, AWBs, Letters of Credit and other cargo documentation is highly desirable. ACII qualification and/or a Law degree would be advantageous. This role will not suit someone from hull, machinery or non-cargo marine insurance backgrounds. Why This Role? Global exposure with a respected international shipping group. Opportunity to step into a senior leadership position with full support during handover. Strategic responsibility, reporting directly to senior directors. Rare opening due to planned retirement. How to Apply: To discuss this role in confidence, please contact Red Recruit Global. Early applications are encouraged due to the required handover timeline. If you'd like to know more about this Marine Cargo Claims Manager opportunity, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in freight and shipping recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.

IPSO - the Independent Press Standards Organisation - is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture. We are recruiting a Complaints Officer to join our committed, friendly, and dynamic Complaints team. Reporting to the Heads of Complaints and working closely with the Systems department, the purpose of the Complaints Officer position is to handle complaints made to IPSO in a personal, authoritative and efficient manner and to assist in the operation of IPSO's pre-publication and privacy notice services. About the role This is a role for someone who is articulate and efficient, with excellent communication and analytical skills, and an interest in news and how it is regulated. IPSO has a strong commitment to staff development, and the role benefits from a well-structured and stimulating programme of progression. Starting with drafting responses to complainants whose complaints are not being taken forward, the successful candidate will progress to investigating complaints, drafting rulings for external publication, and mediating between complainants and publications. You will also be trained to staff, on a rota basis, IPSO's pre-publication and privacy notice services, which provide 24-hour confidential advice to editors and journalists on matters relating to the Editors' Code and protect members of the public and public figures from potential intrusion and unwanted press attention. The key role responsibilities include: Reviewing and investigating complaints to IPSO to determine whether they fall within its remit and raise a potential breach of the Editors' Code of Practice; Drafting recommendations for the consideration of the Complaints Committee; Providing efficient, compassionate and effective pre-publication and privacy notice services. You can see a full job description Complaints Officer - IPSO. Skills and experience Efficient, effective and empathetic, the right candidate will have a strong analytical ability that they can convey both verbally and in writing. You will have excellent writing skills, and experience of drafting important documents to a high level. You will also have experience of dealing sensitively and professionally with people from a range of backgrounds. Complaints Officers are trusted with a high level of autonomy in their work - so demonstrable time management and organisational skills are required. A personal interest in current affairs and the news industry is a must, but there is no need for a degree or qualification in this area. At IPSO, we want to create a culture which recognises, values, and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression. We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio-economic background. What we can offer you This role is highly engaging and interesting - with no two days being the same. It offers great development opportunities, alongside the opportunity to raise press standards by dealing with complaints made against a variety of newspapers and magazines. There is a competitive starting salary of £41k, plus another £2k after 24 months of service. You'll also receive an additional £1,145 on-call allowance after the relevant training has taken place, 25 days of paid annual leave plus a holiday buy and sell scheme, and excellent additional benefits including season ticket loan, cycle to work scheme, private GP service, and (once probation is completed) free fitness membership. The role is full-time, and IPSO offers hybrid working to all staff. All staff work two core days (Tuesdays and Wednesdays) in our Central London office. New staff may be asked to come in for more days while they familiarise themselves with the organisation. How to apply Candidates are required to attach a Diversity Monitoring form, which can be found on our website Complaints Officer - IPSO . Please note that although this form is required for applications to be considered, candidates are free to opt out of any questions. To apply, please read the full job description and forward your CV with a cover letter outlining why you are interested in the role and how you are suitable, along with the diversity monitoring form to by 11.59 p.m. on 24 May 2026. IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged. The job description for the position can be found on our website Complaints Officer - IPSO.

Property & Casualty Underwriter New & Existing Business (SME / Mid-Market) Job Overview We are currently hiring a Property & Casualty Underwriter on behalf of a global insurer. This is an excellent opportunity for an experienced underwriter to join a well-established and growing underwriting team, working across a balanced portfolio of new business and renewals within the SME and mid-market space. The successful candidate will play a key role in driving profitable growth, maintaining strong broker relationships, and delivering high-quality underwriting decisions across a diverse range of commercial risks. Key Responsibilities Underwrite Property & Casualty risks across both new business and renewal portfolios Assess, price, and negotiate commercial insurance risks in line with underwriting authority Develop and maintain strong relationships with brokers and distribution partners Analyse risk information and make sound underwriting decisions to ensure profitable growth Support portfolio management, retention targets, and new business conversion goals Ensure all underwriting activity is compliant with regulatory requirements and internal guidelines Contribute to the development and improvement of underwriting processes and performance Candidate Requirements Experience in Property & Casualty underwriting (SME or mid-market preferred) Proven background in both new business and renewals Strong broker relationship management skills Excellent analytical, negotiation, and decision-making abilities Good understanding of commercial insurance products and risk assessment Ability to work in a fast-paced, target-driven environment Strong communication and organisational skills What s on Offer Opportunity to join a global insurance organisation with strong market presence Exposure to a broad and varied SME and mid-market P&C portfolio Hybrid working and flexible working culture (where applicable) Strong career progression and development opportunities Collaborative and supportive underwriting environment Salary Competitive, dependent on experience Equal Opportunities We are an equal opportunities employer and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds.

Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service

We are working exclusively with an established local business, who are looking for a Sales Specialist, with a passion for Customer Service to ensure that clients are won, but more importantly, retained. Duties Selling insurance in a compliant and customer-focused manner Planning, prospecting and managing your own business pipeline Building and nurturing strong relationships Identifying opportunities Offering expert advice on insurance products Working closely with the wider team, to ensure high levels of customer service. Skills Excellent communication skills, both verbal and written Proven experience in insurance sales Organised, with a compliant approach to sales Full UK Driving Licence and access to your own vehicle

Calling all Estate Agency Property Valuers - are you fed up with working weekends and want a change of scenery then look no further . We are seeking an experienced Property Valuer/Appraiser to join a highly successful Property Auction Team based in Brighton, East Sussex. This is an exciting opportunity for a Senior Negotiator who is keen to develop their expertise and progress within the dynamic property auction sector. The ideal candidate will demonstrate exceptional communication skills, with a natural ability to build trust and nurture long-term client relationships. Working within a supportive and collaborative team environment you will initially shadow experienced colleagues and receive full support as you continue to advance your career within the property sector. This is a Monday - Friday role - no weekend work required. The successful Property Auction Valuer / Appraiser will be rewarded with: Basic salary of £35,000 per annum OTE £40,000pa Discretionary Company Bonus paid quarterly - (Usually £5,000, down to the performance of the whole company not just the individual) Company Car Company credit card for fuel etc Laptop, iPhone Pension, Health Insurance Death in service A supportive team working environment with excellent ongoing development. Long term Career progression towards achieving obtaining a NAVA (National Association of Valuers & Auctioneers) Hours: Monday - Friday 9.00am - 6.00 pm Holidays 20 days + Bank Holidays with additional day given after 5 years service until you reach a total of 25 days The successful Property Auction Valuer / Appraiser will be expected to: Demonstrate previous negotiating / property listing experience of at least 1-2 years. Demonstrate strong communication skills both written and verbal. Work in a team, quality driven, non-commission environment. Must have a full clean UK driving licence Job Description: The Property Auction Valuer / Appraiser will play an integral role in supporting the continued growth of the business, working closely with other senior team members to drive listings and revenue. Duties to include but not limited to: Responding to incoming enquiries via telephone and email Book and attend auction appraisals Conduct viewings with prospective buyers Taking professional photos & videos at properties for auction listings. Build strong relationships liaising with vendors, purchasers and tenants Cultivating productive partnerships with local agents Managing general administration maintaining accurate property files. Supporting other team members when required. Attending networking and industry events. This position will appeal to someone looking to develop a long term career within the Property sector and who enjoys meeting people within a professional working environment and takes pride in building rapport and managing their own workload effectively. Unlike a typical Estate Agency role, this position offers a non-commission based, team led structure with no weekend work, making it ideal for a motivated individual who values collaboration and quality over competition. This position can provide a long-term career opportunity. The successful candidate must be able to drive, ideally with a clean full driving license and be happy to take professional qualifications to continue personal development and add value to the business. If you have the current relevant experience for this role please do not hesitate , APPLY TODAY and submit your CV. Our property Recruitment Solutions for Business team are available for a confidential chat and will respond within 24 - 48 hours of your CV application. We guarantee complete discretion, call today and talk in confidence to one of our Property Recruitment experts. Please be advised, if you do not have the previous experience required in the job description your application will not be considered.