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Pricing Transformation Lead page is loaded Pricing Transformation Leadlocations: London - UKtime type: fulltimeposted on: Gisteren geplaatstjob requisition id: RA senior leadership role embedded within the Pricing Transformation function, responsible for driving strategic and technical change across pricing, underwriting, and model development. This is not a traditional actuarial or consulting role - it combines deep technical expertise with transformation delivery, stakeholder engagement, and team enablement. You will shape the future of pricing in General Insurance through innovation and transformation, solve complex problems with high-impact, low-effort solutions that directly influence underwriting and portfolio performance and act as a senior decision-maker, partnering with leadership to define and deliver change. The role will work across disciplines - actuarial, underwriting, and development to embed best practice and accelerate delivery. We're all about people We win together We strive for better We enjoy the everyday We think further Who we are: Business Unit overview: The International Portfolio Analytics (IPA) team at Markel is a dynamic, multi-functional group that operates with creativity, autonomy, and empowerment. Embedded within the underwriting business and represented in senior leadership forums, the team supports all divisions of Markel International. Its core focus lies in the key areas essential to driving profitability and performance for a specialty lines insurer: Portfolio Management, Pricing Transformation, Advanced Analytics, and Catastrophe & Exposure Management.Part of Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. What you'll be doing: Lead the design and delivery of pricing transformation initiatives, including innovation of models in Excel and Python, and underwriting engagement Own and drive technical pricing development, including recalibration, rate adequacy, and feature expansion Collaborate with underwriting teams to build credibility and deliver impactful change Identify operational and technical bottlenecks, and design solutions that scale Mentor junior analysts and developers, embedding best practice and accelerating capability Represent the Pricing Transformation function in cross-functional forums and leadership discussions Key Skills: Strong technical pricing, ideally with an actuarial background and experience with insurance pricing development Consulting mindset - able to diagnose, design, and deliver change across functions Deep understanding of underwriting workflows and how pricing impacts decision-making Proven ability to lead transformation initiatives in complex environments Comfortable working with developers, actuaries, and analysts to translate strategy into delivery Excellent communication and stakeholder engagement skills - able to build trust and influence across levels Experience in mentoring and developing junior talent Strategic thinker with a bias for action and practical delivery A great starting salary plus annual bonus & strong benefits package Up to 16% company pension scheme, Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants) Income protection, Life assurance, electric car scheme, travel insurance 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You'll find your fit amongst our diverse global community of optimists and problem-solvers. We're always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs. Join us and play your part in something special! Choose 'Apply Now' to fill out our short application, so that we can find out more about you.At Markel we are all about the people , celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.

Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Development Executive who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you're looking for? Then please, read on So, what does the role of a Development Executive here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. Our Development Executives are excellent at tailoring their approach, working with clients face to face, on the phone or via video calls. Our clients will need your support all year round and then there are those all-important networking and prospecting activities that will help you to build and develop your portfolio as you go. As an Account Executive here, it isn't only about the "upsell" or the "cross sell". Unlike similar roles focused on growth, working with us puts you in a unique position to offer clients solutions from a diverse range of brands and wide breadth of products with huge opportunity across the Group. We are open to hearing from people from all backgrounds to join us, so speak to us about our hybrid and flexible ways of working for Account Executives if the 9-5 life always in an office isn't for you. What experience do our Development Executives need? It's essential that you have experience gained from within the Insurance Industry from a similar role and it would be a bonus if you have any relevant qualifications, though we offer tons of opportunity to gain these once you join us. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be Benefits In return you will be welcomed and supported by our Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays, increasing with length of service Opportunity to progress your career across the entire group Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page

Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years' experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. The Role The Complaints Officer plays a key role in supporting continuous service improvement by effectively managing and resolving reports of dissatisfaction and formal complaints within Axis Repairs and Maintenance. The role is customer-focused, acting as a single point of contact for residents and clients, ensuring concerns are listened to, investigated thoroughly and responded to in a timely, professional and fair manner. The Complaints Officer is responsible for investigating and responding to service and administrative complaints in line with Axis policies and procedures, client-specific complaints policies and the Housing Ombudsman's Complaint Handling Code. The role ensures that feedback and learning from complaints are captured and used to drive service improvements, enhance resident satisfaction and support positive working relationships with clients. Please note: This is a newly created role supporting a new contract starting on Monday 13th April 2026 and the expected start date for the successful candidate will be Monday 20th April 2026. What You'll Do Complaint Handling Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints. Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman's Complaint Handling Code. Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes. Accurately record all complaints, enquiries and outcomes on the Company's Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract. Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident's satisfaction. Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner. Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives. Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client. Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required. Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary. Service Improvement Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service. Identify training needs across the department to enhance service delivery. Report on trends relating to employee conduct and escape any concerns to Customer Experience Manager. Ensure root causes and record 'Learning Actions' from complaints in the Central Complaints Log for all upheld or partially upheld complaints to allow for trend analysis. Attend any training relevant to the role to support continuous development and enhanced service delivery. Miscellaneous To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Complaints Team Leader or Customer Experience Manager Fully comply with the Organisations Health and Safety and Lone Working policies. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About You You're a natural leader who combines strong people focused expertise with aquality service delivery. You thrive in a fast-paced environment, balancing priorities and supporting your team to deliver excellent results. Requirements Knowledge of complaint handling processes and procedures is essential. Knowledge of the Housing Ombudsman guidelines is desirable. Proven understanding of Customer Care with reference to vulnerable people is essential. Experience of working within a Customer Services or Complaints environment is essential. Excellent Customer service skills with a can-do approach to problem solving is essential. Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential. What We Offer Competitive annual salary Annual holiday; 25 + Bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox - discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Our Commitment Many faces, One Axis. We're proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you're an experienced Complaints Officer who takes pride in quality workmanship and values making a real impact in residents' homes, we'd love to hear from you.

Claims Executive - Corporate & Commercial page is loaded Claims Executive - Corporate & Commerciallocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.Howden, Corporate & Commercial are on the hunt for a Claims Executive who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients.Please note this is a full-time, permanent opportunity. You will ideally be in our London office 2/3 days per week on average. Overview : Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims) Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes Provide leadership, guidance and mentoring to the Claims Handler and other junior team members to foster a culture of excellence and accountability and continuous improvement Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/ assessors/ 3rd party legal representatives and industry partners to enhance the customer satisfaction and loyalty Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions Prepare and present reports & presentations, highlighting key performance indicators Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion Negotiating with insurers to obtain the best possible settle terms under the terms of the policy Act as an advocate of the claims function and settlements Knowledge : Strong understanding of insurance policies, coverage types, and claims procedures (essential) Brokerage experience (essential) Strong client relationship management experience (essential) Understands general and legal principles of insurance Understands the relevant regulatory and legal frameworks Skills : Excellent analytical, problem-solving skills and decision-making skills (essential) Outstanding communication, negotiation, and interpersonal skills (essential) Customer focused approach (essential) Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment Confident, assertive and resilient under pressure Able to provide constructive feedback, coaching, and mentoring to support the professional growth of junior team members (essential) Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential) Qualifications : GCSE Maths and English (or equivalent) A levels (desirable) CII (desirable) Acturis exposure (desirable)A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent

About Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement. Job Brief Pensions are one of the most important financial decisions people make, and most people find them confusing, intimidating, and easy to ignore. At Moneybox, our job is to change that and help people cut through the jargon to allow them to reach their financial goals. As a member of the Pension Operations Team, you'll play a vital role in helping our customers feel genuinely confident about their retirement. You'll be responsible for onboarding new pension customers while supporting our existing customer base, ensuring that no matter where our customers are on their pension journey, they receive an outstanding experience. This isn't just about processing transfers accurately and efficiently (though that matters enormously) - it's about making customers feel genuinely looked after, informed, and excited about what Moneybox is doing for their financial future. You'll answer questions from customers, liaise with pension providers, and work with the Retirement Team and wider business to elevate issues and drive improvements. This role sits at the heart of what makes Moneybox special: brilliant operations delivered with a human touch. What you'll do Manage the end-to-end pension transfer process for our customers, either via the electronic transfer portal or manually, including processing Letters of Authority and payments - with speed, accuracy and care. Answer queries from current and prospective Moneybox Pension customers via in-app chat, email and telephone. Build genuine relationships with customers, keeping them fully informed on the progress of their transfer and helping them to understand and feel confident in the Moneybox pension product. Proactively reach out to customers at key moments in their pension journey to educate, reassure, and make them feel genuinely looked after. Liaise with providers via phone or email to follow up on any pending or slow transfers, representing Moneybox professionally and persistently. Assist customers with locating their lost pensions and utilising our Provider Search tool. Process cancellation and withdrawal requests. Capture, review and elevate customer feedback, monitoring through to completion and ensuring both the customer and wider team are updated. Support the Retirement Product Team with customer initiatives and product development. Liaise with Investment Operations, Compliance and Retirement Product teams to continuously improve our operational processes. Contribute to or solely represent the pensions team with company-wide projects. Support the documentation and feedback of metrics around transfers to allow for constant review and optimisation. Support other operations and support teams during busy periods or times with low coverage. Working week 5 days per week, 9am - 5:30pm, which will include one weekend day on rotation, typically every 4 weeks. We RAISE the bar with our service Our Customer Commitment Here at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home. Whatever their reason for joining us, we guarantee a service that's simple and reliable, that supports them in achieving their goals, and celebrates with them along the way. That's why our commitment to customers is a priority and our customer facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey. Relationship We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers' wins and aim to provide an excellent standard of service. Advocacy We listen to our customer's and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features. Integrity We work honestly, fairly and with our customer's best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability. Simplicity We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services. Expert App Knowledge We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer facing teams are experts in the app, and their fields. Who You Are You'll be great at this job if: You genuinely enjoy talking to people, not just emailing them. You're comfortable picking up the phone and having a real conversation. You notice things others miss - a wrong digit, a missing signature, an inconsistency that doesn't quite add up. You can explain complicated things simply, without making people feel stupid or overwhelmed. You don't wait to be told. You see something needs doing, and you do it. You find genuine satisfaction in a clean queue, a resolved case, and a customer who feels properly looked after. You're calm under pressure and methodical when things get busy. You don't cut corners when the queue is long. You care about people's money as if it were your own, because for our customers, their pension is everything. You're ambitious and want to grow your career at a company that's going places. Experience and skills Excellent written and spoken English. Ability to work well both individually and as part of a team. Good analytical and problem solving skills. Great communication and listening skills - including confidence on the telephone. Meticulous attention to detail. Previous experience in a customer service and/or operations role is a bonus. A Day In The Life Every day in the Pensions team has two distinct rhythms. The morning is about precision and efficiency - keeping the engine running. The afternoon is about people. 9:00am - You grab your coffee and get straight into your transfer queue. Overnight, 15 new pension transfer requests have come in. You scan each one carefully - checking names, National Insurance numbers, provider details, and values. Two have discrepancies that need flagging before anything is processed. You note these and move on to the straightforward ones, working through them methodically and accurately. 10:00am - Provider chasing time. Three transfers have been sitting with a ceding provider for longer than they should. You call them, reference the original request date, and professionally push for an update. You're persistent but measured, you recognise that these are relationships that matter. You update the customer records so everything is documented and nothing falls through the cracks. 11:00am - A customer has emailed asking about a withdrawal request they submitted last week. You check the system, see it's in progress, and send them a clear, warm update explaining exactly where things are and what happens next. You really want the customer to feel like someone's actually looking after them. 12:00pm - Lunchtime, and you join your colleagues for a game of darts or a virtual yoga session. 1:00pm - This is where the afternoon shifts gear. You pick up a call from a customer who has three old workplace pensions sitting with previous employers and has no idea what to do with them. You can't give financial advice, but you can help them understand exactly what Moneybox offers, walk them through how pension consolidation works, explain the benefits of having everything in one place, and give them the confidence to make their own decision. By the end of the call, they feel informed, supported, and genuinely excited about what's possible. 2:30pm - You reach out proactively to a customer who started a transfer six weeks ago. Their transfer has completed, their pension is now live on the Moneybox platform, and you want them to know. You send a warm, personal message explaining what they can see in the app, what their money is invested in, and who to contact if they ever have questions. It takes ten minutes. For them, it's the moment Moneybox stops being an app and starts being something they trust. 4:00pm - You work through a batch of Letters of Authority, checking each one carefully before submission. You flag one that has a missing signature and catch it before it causes a delay. You update your notes, close out your tasks for the day, and make sure tomorrow's team knows exactly where everything stands. 5:30pm - Done. You've moved money, built trust, caught errors, and made people feel genuinely looked after. That's the job. Visa Sponsorship At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Working Policy We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. . click apply for full job details

A prominent insurance firm in Greater London is seeking a Claims Executive to join their established team. In this role, you will manage the end-to-end claims process, liaising with clients and stakeholders to ensure high-quality service. With a strong understanding of insurance policies and excellent communication skills, you'll guide junior team members while negotiating favorable outcomes. This full-time role offers opportunities for professional growth in a supportive environment.

Job Type: Permanent Build a brilliant future with Hiscox About the team/division We are one of the largest and oldest Lloyd's syndicates. Known for our long-term leadership in the market, our blend of underwriting expertise and meaningful capacity makes us an ideal partner for our clients, whatever the size and complexity of their risk. With winning attitude, adaptability and passion; our people aim to outperform always.The Change Management Team work with all the teams in the London Market to develop and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable business benefit and help us reach our strategic targets. We have adopted an agile approach to delivery, working in separate and distinct Value Streams driven by process improvement, integration of new ventures and delivery of regulatory requirements. The outputs of the Value Streams can vary from large scale system delivery and upgrades to smaller tactical solutions that open up business opportunities. Working on our team is exciting and fast-paced. We get to be part of shaping and building the future of the London Market, helping to solve and pre-empt new challenges. The biggest challenge facing our team is how to help drive and manage fundamental changes in the context of the historic and long-established institution of Lloyds of London.The Change Management team is made up of Product Managers, Product Owners and Analysts and scales according to the project demands of the business. The team work closely with the Technology team to deliver real value to the business. The team is curious and inquisitive, challenging ourselves and our stakeholders to do things better, faster and cheaper. The Role You will act as Product Manager for one of our strategic capabilities, the Underwriting Value Stream. You will be at the heart of the team, leading complex change initiatives that span across multiple areas of our business. You will translate business leadership objectives into actionable delivery plans for the Underwriting Value Stream. You will collaborate cross functionally and drive innovation. You will coach and support the less experienced members of the team, providing guidance and direction to the team and to the business to ensure successful delivery of the changes and the resulting business benefit.As Product Manager for the Underwriting Value Stream, you have a passion for a digital future of underwriting. You see beyond the status quo and be part of the team designing ways of working fit for 2030 and beyond. You will be part of an award-winning team that is at the forefront of Augmented and Algorithmic Underwriting within the Lloyd's Market. You embrace the challenges of modernisation and work with our strategic partners in both technology and broking to reimagine the underwriting journey, embedded with cutting edge technology and user centric innovative design. Through your guidance this compelling transformation will translate into material benefits for London Market. What you'll be doing in the role Benefits management Work with the Business Sponsors to build robust and measurable business cases aligned to our business plans Evaluate, plan and track the realisation of benefits for the Underwriting Value Stream Product Management Lead the Underwriting Value Stream, ensuring objectives and business outcomes are met through successful planning, delivery and embedding of change. Develop a deep understanding of customer needs to inform product design. Manage the development and delivery of the product roadmap using appropriate methodologies Manage the prioritisation of initiatives and resources within the value stream, ensuring delivery is focused on the most value add activities including continuous improvement, operations and platform resilience. Ensure execution focused decision making and strong dependency and risk management Contribute to identifying and/or developing frameworks and methodologies that ensure management of initiatives will be comprehensive and consistent Business Process Development Develop an excellent working knowledge of the business goals, priorities and processes for the relevant business areas Analyse as-is processes and identify opportunities to transform ways of working Ensure new or updated business processes continue to be maintained once handed over to operational continuous improvement Budget and resource management Plan and control finances of the Underwriting Value Stream driving performance and as part of the organisation's overall financial management Prepare and maintain an overall schedule for resource use, which avoids bottlenecks and conflicting demands, and sequencing outcomes, to enable the efficient realisation of benefits Change management Ensure that an effective change management plan is in place to maintain consistency of delivery, optimise benefits and contribute to a healthy change experience for those impacted by the changes. Close new initiatives and transition them into continuous improvement, ensuring that we capture key lessons to improve our change management capability Embed new processes post delivery and manage the integration of the outputs into business-as-usual, addressing the readiness of users, compatibility with existing processes and the realisation of benefits. Stakeholder Management Build strong productive relationships and communication inside and outside of Hiscox in order to deliver effective solutions based on a deep understanding of the business drivers and benefits for each party Identify, address and resolve differences between individuals and/or interest groups Build a network of influence inside and outside of Hiscox Leadership Empower and inspire others to work and deliver successfully Lead and motivate a team (in a matrix organisation) across internal and external teams including third party suppliers Role model excellence in value stream execution and change management. Person Specification The person in this role is comfortable dealing with ambiguity and working through it to provide clarity for others. They thrive on tackling challenging issues and ensuring that the initiatives stay focussed on delivering tangible, measurable benefits using agile and change management techniques. They take setbacks and changes of direction in their stride and support others through these experiences. They have a passion and drive for creative problem solving, great user experience and delivering the best outcomes for their customers. Must have Experience of delivering within agile value streams in a formal change role Experience balancing differing priorities and demands whilst ensuring that value stream management disciplines are maintained Experience in business process development and improvement Experience of managing and motivating a team (in a matrix organisation) including third party suppliers Advanced workshop facilitation The ability to build relationships and influence Commercially minded - able to analyse and interpret information to develop strong benefits focussed business cases Knowledge or experience of working in the Lloyd's London Market Desirabl e Formal product management and/or project management qualification or membership Experience in delivering technology solutions with emerging technologies such as AI Knowledge or experience in design thinking or innovation methodologies and/or user experience design About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and

An established manufacturing firm seeks a Shift Manufacturing Team Manager in Ovingdean. This role involves leading a team of 20 technicians, ensuring safety and quality in operations, and driving performance improvements in a fast-paced environment. The ideal candidate will have extensive experience in FMCG or regulated GMP manufacturing. A competitive salary, bonuses, and excellent pension benefits are offered. Interested candidates should contact the provided email or phone number.

An agricultural firm in the United Kingdom is looking for a Team Leader to oversee a small team within a greenhouse. Responsibilities include supervising crop harvesting, maintaining hygiene standards, and coordinating logistics. The ideal candidate will have FMCG experience and strong communication skills. This full-time role requires weekend work and offers benefits like private medical insurance and a pension scheme. The salary range is £33,000 - £35,000 per year.

A successful automotive dealer group in West Bromwich is seeking an experienced administrator for a permanent position. The role involves processing warranty claims and monitoring their status, with training and progression opportunities available. Ideal candidates will have a background in warranty services and vehicle technical knowledge, as well as good problem-solving skills. This position offers increased holiday entitlements with length of service and other incentives like a cycle to work scheme.

Headquartered in London, we operate internationally and at Lloyd's. With a global team of over 1000 people and 10 international offices, we're able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds. For over 120 years we've been industry leaders in a variety of specialist areas. Working here: A career with us means the freedom to flourish. Whether you're beginning your journey or ready to make your next move you'll find a team of talented, inspirational people who care about their work and each other. What really sets us apart is our people. We're a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone. What you'll do: To provide a prompt, accurate and efficient claims service for the benefit of Miller, its clients and the market. Role Responsibilities: Ensure a swift response and settlement of claims, whilst constantly reviewing service standards Negotiate complex claims with markets in order to maximise client retention Provide strategic advice to clients where required in respect of claims Attend senior level client and market meetings in order to resolve more complex claims Maintain and update in-house systems as appropriate Liaise with placing teams and other areas of Miller to ensure overall client requirements are met Maintain strong client and market relationships Prepare statistical claims data for both internal and external use Provide data and contribute to presentations and tenders for both new and existing clients Monitor market and legal trends with a view to enhancing Miller's service proposition to clients Perform quality control checks on all documentation Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller. Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd's byelaws and FCA rules. Promote Miller brand and values to enhance Miller's reputation in the market On top of a competitive salary we offer a fantastic benefits package including: 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%. Private Medical Insurance Minimum of 25 days annual leave (with flexibility to buy more) Life Assurance Income Protection Critical Illness cover Enhanced Maternity, Paternity Adoption and Shared Parental Leave Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all. To foster greater diversity, we need an inclusive, open and supportive working environment where everyone is valued, respected and are able to meet their full potential. At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don't hesitate to let us know. Claims Executive - Management Services Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today! Claims Executive - Management Services, CP4, London

Lead Underwriter - PCR Portfolio Solutions - Scor Business Solutions (SBS) London, United Kingdom Be the First to Apply Job Description At SCOR Business Solutions, we offer a comprehensive insurance product range to address large corporate and industrial clients' complex and evolving needs worldwide. We can do this thanks to our dedicated local expert teams, with an underwriting DNA based on technical expertise and in-depth industry knowledge. We are large but small working in a global product oriented structure meaning that client-not geography-comes first. We get excited about offering our clients a diversified and innovative range of insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk", SCOR uses its industry recognized expertise and cutting edge financial solutions to serve its clients and contribute to the welfare and resilience of society. The Group generated premiums of EUR 19.4 billion in 2023 and serves clients in around 160 countries from its 35 offices worldwide. In this role you will Shape and drive SCOR's global PCR strategy , steering business planning, target setting, and portfolio optimisation across all regions. Provide high level underwriting leadership , ensuring rigorous discipline, consistency, and challenge across international teams. Serve as a senior ambassador for SCOR , engaging confidently with top tier market stakeholders, regulators, industry bodies, and major clients/brokers. Act as the go to escalation point for complex underwriting referrals and sophisticated international program structures. Lead the evolution of global underwriting initiatives , strengthening programmatic and delegated underwriting frameworks. Responsibilities Leadership & Team Development Provide day to day functional leadership to underwriters in London and internationally, ensuring consistency of underwriting standards across regions. Mentor and coach junior and mid level underwriters; contribute to training plans, capability uplift, and continuous improvement initiatives. Influence global underwriting culture by promoting strong technical standards, discipline, collaboration, and knowledge sharing. Support recruitment and development of underwriting staff when required. Lead the underwriting of complex, high value risks, including bespoke structures, multi market programs, and special acceptances. Approve (or recommend for approval) large and complex cases as delegated by the GLH. Ensure all underwriting decisions comply with SCOR's policies, guidelines, and regulatory requirements. Negotiate terms, pricing, and complex policy wordings; act as SCOR's senior representative in key negotiations. Support development and implementation of underwriting frameworks and risk appetite statements. Oversee portfolio risk metrics globally, identifying concentration, accumulation, emerging trends, and areas requiring strategic intervention. Shape portfolio strategy, working with the GLH and portfolio analysts to optimize risk adjusted returns. Contribute to development of international business plans and market growth strategies (Europe, US, APAC). Lead portfolio reviews, thematic deep dives, and strategy papers for senior management. Ensure consistent implementation of underwriting policies across regions. Market, Client & Broker Engagement Maintain and grow relationships with senior brokers, reinsurers, and multinational clients. Represent SCOR at international industry events, acting as a senior spokesperson for the PCR line. Identify new markets, product opportunities, and partnership models in support of global expansion strategies. Support origination and pipeline development for key strategic accounts. Reporting & Global Coordination Prepare high level reports, insights, and portfolio analyses for the GLH, Executive Management, and group functions. Coordinate with regional hubs (Paris, US, Singapore) to share insights and promote alignment. Work with the Head of Credit Risk Analysis to develop improved reporting tools and decision making dashboards. Ensure SCOR meets international licensing requirements and internal audit expectations. Work with PCR head of credit risk analysis to design reporting procedures. Maintain and develop relationships with clients and brokers; travel as and when required to do so. Attend market, broker and client hosted events. Provide guidance and oversight to junior underwriters and the portfolio analyst. Initially, this role does not have reporting responsibilities, but these may emerge over time. Qualifications We are ideally looking to speak with candidates who have the following experience and skills: Experience Extensive experience in credit underwriting, portfolio management, or related roles. Demonstrable expertise in portfolio management, complex risk structuring, and international business. Deep understanding of credit risk, financial analysis, and counterparty assessment. Experience with complex credit structures, syndicated lending, or derivatives (as applicable). Proven underwriting skills including wording negotiation. Experience providing leadership/mentoring to underwriting teams. Strong market presence with established broker and client relationships. Experience of writing international business. Proven ability to shape underwriting strategy and drive portfolio profitability. Experience working across multiple jurisdictions (Europe, US, APAC). Previous involvement in regulatory discussions or industry committees. Experience presenting to reinsurers and senior external stakeholders. Senior underwriting authority with advanced technical capability. Strong leadership, influencing, and cross cultural collaboration skills. Strategic thinker with strong commercial acumen. Educated to A Level, or equivalent qualifications. Relevant university degree, or equivalence. ACII Qualified. Actuarial background or CFA Qualified. Why Join SCOR Business Solutions SBS offers the opportunity to take a key leadership role within a global specialty underwriting business, working with a highly respected team, diverse international stakeholders, and a portfolio with significant strategic importance. This is an influential position with the ability to shape portfolio direction, underwriting standards, and global strategy. Locations Level 6, London, United Kingdom, EC2N 4BQ, GB About Us As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry recognized expertise and cutting edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide. Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies. As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration. SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

A leading investment firm in London seeks an experienced Suitability Reviewer to join their assurance team. The role requires reviewing suitability reports related to financial advice, ensuring compliance with the FCA. Qualifications include a University degree and Level 4 Financial Planning certification. The firm offers competitive benefits, including health coverage and a generous leave policy, aligning with employees' best interests. Join a collaborative environment focused on training and employee appreciation.

A fast-growing business in facilities management is looking for a Mobile Technician to deliver planned preventative and reactive maintenance across various client sites. The ideal candidate will have strong customer service skills, a full UK Driving Licence, and relevant trade qualifications. You will be responsible for maintaining high standards of workmanship, ensuring compliance with health and safety regulations, and supporting the business's growth. The role includes a competitive salary package and opportunities for professional development.

A reputable educational institution in Stourbridge is seeking a Cleaning Supervisor to lead the cleaning team. The role involves ensuring high cleaning standards, managing cleaning supplies, and completing administrative duties. Candidates should have supervisory experience, knowledge of cleaning practices, and strong organizational skills. This permanent position offers 32 hours of work per week with a pay rate of £13.26 per hour. Safeguarding requirements must be met, and applicants should be committed to children's welfare.

Complaints Specialist - Travel 129721 Location: Glasgow or Fareham, (Hybrid working, minimum 50% office based) Hours: 35 (Monday to Friday between 9am and 5pm)-This role is available on a part-time, job-share and full-time basis Salary: Up to £28,000 depending on experience Closing Date: 24 Feb 26 The opportunity: We're looking for a complaint handler to join our team, helping customers when they need us the most. You'll be handling complaints for travel insurance products. You'll need to assess each complaint and make fair decisions quickly. At Zurich, we get it: things can go wrong. But when they do, we see it as a chance to make things right and to learn from the experience so we can do better in the future. You'll be managing a caseload of customer complaints and will need to work with multiple departments, suppliers, and customers to get a complete view of what happened. It's your job to come up with a fair, impartial, and reasonable solution that works for everyone involved. If you thrive in a fast-moving environment and want to work for a company that values creativity, initiative, and contributions, then Zurich might be the perfect fit for you. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need. We're looking for someone who can: Understand our customers and their challenges and respond empathetically. Look into complaints in a fair, consistent, and effective way, engaging with the relevant people. Analyse info to make good decisions. Respond quickly, professionally, and fairly, and communicate effectively. Follow all regulatory rules. Manage a complaints caseload. Help identify the causes of complaints and trends. Help improve the team and company. Use assertiveness, influencing and negotiating skills. Work well with everyone and set a good example. Always act with integrity, is resilient and has a positive attitude. Your skills and experience: You have experience dealing with complaints from customers, specifically in travel insurance claims or complaints. You're precise and have great attention to detail. You know your way around insurance guidelines and procedures. May be working towards professional development (e.g. CII) You have experience of sending final written responses. This is a telephone-based role. You are comfortable with taking calls. When working from home environment, ideally the area needs to be safe, private with minimal distraction. You will required a solid internet connection As an inclusive employer we want to ensure that all candidates feel comfortable and are able toperform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. What will you get in return? Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet. We're a strong and stable company with over 55,000 employees across 170 countries. As part of our team, you'll have the support you need to succeed in the insurance industry. We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. We're looking for a dynamic and challenging work environment where creativity, initiative, and contributions are rewarded. Consider joining Zurich. You'll be part of something great. Our culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. The financials 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary. Time away 28 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Your health is important to us Access to Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. We're making a difference Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

Delegated Authority Oversight Manager Department: Managing Agency Employment Type: Permanent Location: London Description The Delegated Authority (DA) Oversight Manager leads the framework for oversight and assurance of delegated authority business, ensuring all delegated arrangements are governed, monitored, and reported in line with regulatory expectations, internal policies, and the organisation's risk appetite. The role acts as a key control function, providing challenge, insight, and escalation where required, while partnering with stakeholders to support high quality, compliant delegated authority operations. Key Responsibilities Lead the end to end oversight of delegated authority arrangements, including binders, lineslips, master policies, consortia and Delegated Claims Administrators (DCAs), ensuring effective governance, control, and regulatory compliance. Own and manage the due diligence, onboarding, approval, renewal, and termination processes for all delegated authority and DCA arrangements, ensuring adherence to Agency's policies and procedures, and industry best practice. Oversee the onboarding and ongoing governance of Syndicate Service Companies. Ensure the Delegated Authority portfolio and associated Syndicates operate to Lloyd's and other regulatory prescribed requirements, including the Delegated Code of Practice, the Intermediaries Byelaws and the Principles for doing business. Develop and maintain strong working relationships with key internal and external stakeholders, including Underwriting, Claims, Compliance, Finance, Actuarial, Operations, Syndicates, Lloyd's, Coverholders, DCAs and brokers, to support business objectives and effective oversight. Monitor, challenge, and elevate Key Performance Indicators and Service Level Agreement's in accordance with the relevant Statements of Work between Polo Commercial Insurance Services, Syndicates and Polo Managing Agency. Ensure all relevant processes and procedure documents are up to date, approved annually by the Board (or Committee as necessary) and remain compliant with Lloyd's Principles of Doing Business and Minimum Standards and/or other regulatory requirements. Provide guidance and support for delegated authority and customer issues, responding to queries from Lloyd's, Coverholders, Brokers, Syndicate(s), and other stakeholders. Manage oversight of customer outcomes and commitments for Delegated Authorities, Claims, Complaints and Conduct risk with appropriate support from the Polo Works Claims and Compliance and PMA/Syndicate Conduct risk teams. Provide the management and oversight of regular reporting, including regulatory returns, relating to service standards, binder performance, claims DCA performance, and customer outcomes/commitment KPIs. Oversee reporting to the Delegated Authority Oversight Group (DAOG) and Syndicate Monitoring Committee (SMC), with escalation to the Board and other committees where required. Manage Coverholder and DCA audits, ensuring findings are appropriately reported, actions agreed, and remediation tracked to completion. Skills, Knowledge & Expertise Significant experience in the Lloyd's market in a delegated underwriting management role. Good understanding of the regulations around appointed representatives. Understanding of Lloyd's Principles for Doing Business. Some understanding of exposure management beneficial. Good knowledge of underwriting systems, bordereaux management systems and underwriting management information desirable. Good level of Windows IT skills essential. Self motivated and proactive. Excellent written and verbal communication skills with strong interpersonal skills. Ability to adapt to changing priorities and manage multiple deadlines. Ability to work collaboratively with others and establish strong relationships both internally and externally. Job Benefits Competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more). Excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. Access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. Benefits Band 4.

A local government authority in Broxtowe is looking for a Democratic Services & Complaints Officer. This role involves ensuring effective democratic functions, supporting elected representatives, and managing complaints. The ideal candidate will have experience in formal minute-taking, understanding governance, and the ability to work independently. Flexibility to work evenings is necessary. The position offers a supportive work environment with benefits such as a generous pension and family-friendly policies.

A leading plant sales company in Bridgwater is looking for a Warranty Manager to ensure efficient aftersales experience. The role involves processing warranty claims, maintaining records, and supporting the service department. Ideal candidates should possess strong organisational skills, attention to detail, and good communication abilities. Previous warranty experience is advantageous but not required as full training will be provided. Competitive salary and benefits including holiday, private healthcare, and a company pension scheme.

We've partnered with a highly regarded Lloyd's Syndicate to hire a Mixed Actuarial Analyst into a lean, high-impact actuarial team. This is a rare opportunity to gain hands-on exposure across pricing, reserving and capital, working directly with senior actuaries, underwriters and executive stakeholders from day one. Why this role stands out : -Genuine end-to-end actuarial exposure across all core dis click apply for full job details

Data Protection Advisor Location: Milton Keynes Hours: 35 hours per week, hybrid Salary: £45,000 Mixxos are partnering with a leading, highly respected professional body to recruit a Data Protection Advisor into their in-house data protection team. This is a genuinely varied advisory role, offering exposure across data protection compliance, policy and best practice click apply for full job details

We've partnered with a growing international insurance group to hire a Senior Actuarial Analyst into their Actuarial Centre of Excellence. This role offers broad exposure across pricing, reserving, portfolio analytics, and reinsurance, working closely with underwriting teams and senior stakeholders across MGA, broking and insurer operations click apply for full job details

Are you ready to step up into a client-facing role, inherit a loyal and well-maintained client book, and work with some of the most respected people in the broking profession? This is an exciting opportunity for a commercial insurance professional perhaps an experienced Account Handler ready for that first Account Executive role to take ownership of a significant book of long-standing clients click apply for full job details

We have partnered with a well-established specialty insurer to recruit a Capital Actuary into their actuarial function. This role sits within the capital modelling team and plays a key part in internal model development, regulatory reporting, and strategic capital decision-making, with exposure to senior stakeholders and cross-functional committees click apply for full job details

We have partnered with a leading global reinsurance broker is looking for a Reinsurance Pricing Actuary to join its London Analytics team. This is a high-impact role sitting alongside senior brokers and producers, supporting complex reinsurance placements across international markets. The successful candidate will play a key role in pricing, portfolio analytics, treaty optimisation and the developm click apply for full job details

This is a great opportunity for keen Insurance professionals to begin a career within the Commercial Insurance industry. Our successful Insurance Broking client is looking to recruit a Trainee Commercial Account Handler into their busy and friendly team. This is a good opportunity to get first class training in order to continue your long term Insurance career and to work with some major Corporate c click apply for full job details

Location: Hybrid working role - London, UK or (Derry, Northern Ireland) Company: Alchemy Technology Services Ltd / Alchemy London Market Role Overview: This role is designed for someone with hands-on experience in the Lloyds market - such as an Underwriting Assistant, Premium Technician, Operations Technician, or similar - who is ready to apply their practical knowledge in a consulting environment click apply for full job details