Job Role The café manager is responsible for leading all team members both paid staff and volunteers in the efficient and self sustaining operation of the cafe. They are responsible for managing the day-to-day operations and financial performance of the café and maintaining high standards. They need to foster a positive environment, which provides consistent, fast, efficient, and friendly service and a high quality experience for both our customers and team members. Team members include paid staff and volunteers some of whom have learning difficulties. The manager will support and work within the Christian aims and purposes of St Thomas Church, and in accordance with its ethos and values, creating a place for all at the heart of the community. The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. The café manager will be responsible to the Team Vicar at St Thomas Church Responsibilities Product: Manages and develops menus Initiates, reviews and manages processes to make sure that all staff and volunteers are ensuring food served and delivered is to a high and consistent quality. Ensures that all team members are educated on our products and services and products are delivered to customers consistently to a high quality. Initiates, reviews, and manages systems that ensure that all staff and volunteers are inducted and continually trained in food hygiene, allergen awareness and that all statutory records regarding food hygiene, allergens are kept up to date. Initiates, reviews and manages systems to improve stock control and minimise wastage Service: Is the Role Model for outstanding service in the cafe. Pro-active in solving customer problems and satisfying customers in various situations and can handle conflict and other sensitive issues in a calm and fair manner. Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis. Consistently monitors, coaches and encourages team members to meet excellent service standards. Assesses and provides adequate resource (paid staff and volunteers) to provide efficient and friendly, superior service and documents this on the weekly rota. Maintains high cleanliness standards consistently throughout the cafe in the areas of store appearance, merchandise and equipment. Training and Development: Ensures a safe, enjoyable place of work for all team members recognising and respecting the unique needs, abilities and potential for development in every individual Provides ongoing training and development to all team members (staff and volunteers) in the areas of operating standards, customer service and product knowledge. Demonstrates the ability to lead, effectively communicates and is passionate about the Cafe. Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued. Ensures each team member has received proper training to perform as a barista or in any other role effectively and efficiently. Coaches and counsels team members for improved performance, documenting developmental plans for paid staff as necessary. With support from your line manager, ensure that employment law and the businesses policies are followed in relation to human resources. Hold 1 week and 3 month reviews with new employed starters, and with your line manager Ensure that new starters are fulfilling the duties of their role(s) before the end of their probationary period Hold annual reviews with employed café staff to celebrate their achievements and to identify areas where additional training or support may be required. Cafe Operations: Ensures that all cafe operating procedures are adequately documented and available for all to use Ensures the Staff handbook is updated regularly Facilitates on-going training and development of current staff and volunteers. Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Provides the necessary health and safety training for staff and volunteers Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment Business Delivers the agreed financial targets for the café Develops promotional programmes to deliver the sales targets Safeguarding The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with the Parish Safeguarding Officer. Those who work with children, young people and/or adults who are vulnerable should have a commitment to: Adhere to the church's policies and codes of conduct Treat individuals with respect Recognise and respect their abilities and potential for development Working in ways that meet and develop the personal, spiritual, social and pastoral needs Promote their rights to make their own decisions and choices, unless it is unsafe Ensure their welfare and safety The promotion of social justice, social responsibility, and respect for others Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person you are responsible to and to the safeguarding officer. Person Specification: 1 Skills 1.1 Good written and oral communication skills 1.2 Good numeracy skills 1.3 Confident, enthusiastic and self-motivated with a great work ethic 1.4 Creative, innovative and willing to implement ideas and professional opinion 1.5 Team player with a demonstrable positive, can do attitude and ability to motivate a team including volunteers. 1.6 Motivated by a passion for preparing food with quality and with great service delivery 1.7 Excellent customer service skills and demonstrable experience in a café environment- preferably in management, but not essential. 1.8 Able to show sensitivity and flexibility as circumstances demand 1.9 Resilient and able to work under pressure when faced with complex and demanding situations 1.10 Able to handle conflict and other sensitive issues in a calm and fair manner Knowledge 2.1 Knowledge of the catering and / or coffee sector 2.2 Possess a high level of coffee art skills and knowledge 2.3 Sound knowledge of Hygiene, Health and Safety Experience 3.1 Experience of preparing food to safe and high standards 3.2 Experience of working as a barista in a coffee shop 3.3 Experience of working with, supporting and guiding people and volunteers of all ages 3.4 Experience of line managing people Qualifications 3.1 A good general level of education 3.2 Food Safety and Hygiene level 2 Working Arrangements 40 hours per week between the hours of 8am to 4.30 Monday to Wednesday, 8am to 6.30pm Thursday and Friday, 9 am to 4.30 pm on Saturdays. 10am to 4.30pm Sunday including up to three weekends per month (minimum two) 28 days paid holiday per year plus public holidays. Plus 1 day paid holiday per year on your birthday Salary Up to £14.79 per hour depending on experience (Annual £30,763) Pension scheme The PCC has a workplace pension scheme with NEST and follows legal requirements . Nest is the workplace pension scheme set up by the government. You may be automatically enrolled into the occupational Pension Scheme however you may also choose to opt out of this. Should you opt to take out a Personal Pension Plan then this is a private matter between yourself and the financial institution concerned and does not involve the Church in any way. References: Excellent and unequivocal references Current Employer Former Employer
Jul 04, 2025
Full time
Job Role The café manager is responsible for leading all team members both paid staff and volunteers in the efficient and self sustaining operation of the cafe. They are responsible for managing the day-to-day operations and financial performance of the café and maintaining high standards. They need to foster a positive environment, which provides consistent, fast, efficient, and friendly service and a high quality experience for both our customers and team members. Team members include paid staff and volunteers some of whom have learning difficulties. The manager will support and work within the Christian aims and purposes of St Thomas Church, and in accordance with its ethos and values, creating a place for all at the heart of the community. The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. The café manager will be responsible to the Team Vicar at St Thomas Church Responsibilities Product: Manages and develops menus Initiates, reviews and manages processes to make sure that all staff and volunteers are ensuring food served and delivered is to a high and consistent quality. Ensures that all team members are educated on our products and services and products are delivered to customers consistently to a high quality. Initiates, reviews, and manages systems that ensure that all staff and volunteers are inducted and continually trained in food hygiene, allergen awareness and that all statutory records regarding food hygiene, allergens are kept up to date. Initiates, reviews and manages systems to improve stock control and minimise wastage Service: Is the Role Model for outstanding service in the cafe. Pro-active in solving customer problems and satisfying customers in various situations and can handle conflict and other sensitive issues in a calm and fair manner. Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis. Consistently monitors, coaches and encourages team members to meet excellent service standards. Assesses and provides adequate resource (paid staff and volunteers) to provide efficient and friendly, superior service and documents this on the weekly rota. Maintains high cleanliness standards consistently throughout the cafe in the areas of store appearance, merchandise and equipment. Training and Development: Ensures a safe, enjoyable place of work for all team members recognising and respecting the unique needs, abilities and potential for development in every individual Provides ongoing training and development to all team members (staff and volunteers) in the areas of operating standards, customer service and product knowledge. Demonstrates the ability to lead, effectively communicates and is passionate about the Cafe. Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued. Ensures each team member has received proper training to perform as a barista or in any other role effectively and efficiently. Coaches and counsels team members for improved performance, documenting developmental plans for paid staff as necessary. With support from your line manager, ensure that employment law and the businesses policies are followed in relation to human resources. Hold 1 week and 3 month reviews with new employed starters, and with your line manager Ensure that new starters are fulfilling the duties of their role(s) before the end of their probationary period Hold annual reviews with employed café staff to celebrate their achievements and to identify areas where additional training or support may be required. Cafe Operations: Ensures that all cafe operating procedures are adequately documented and available for all to use Ensures the Staff handbook is updated regularly Facilitates on-going training and development of current staff and volunteers. Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Provides the necessary health and safety training for staff and volunteers Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment Business Delivers the agreed financial targets for the café Develops promotional programmes to deliver the sales targets Safeguarding The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy. In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with the Parish Safeguarding Officer. Those who work with children, young people and/or adults who are vulnerable should have a commitment to: Adhere to the church's policies and codes of conduct Treat individuals with respect Recognise and respect their abilities and potential for development Working in ways that meet and develop the personal, spiritual, social and pastoral needs Promote their rights to make their own decisions and choices, unless it is unsafe Ensure their welfare and safety The promotion of social justice, social responsibility, and respect for others Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person you are responsible to and to the safeguarding officer. Person Specification: 1 Skills 1.1 Good written and oral communication skills 1.2 Good numeracy skills 1.3 Confident, enthusiastic and self-motivated with a great work ethic 1.4 Creative, innovative and willing to implement ideas and professional opinion 1.5 Team player with a demonstrable positive, can do attitude and ability to motivate a team including volunteers. 1.6 Motivated by a passion for preparing food with quality and with great service delivery 1.7 Excellent customer service skills and demonstrable experience in a café environment- preferably in management, but not essential. 1.8 Able to show sensitivity and flexibility as circumstances demand 1.9 Resilient and able to work under pressure when faced with complex and demanding situations 1.10 Able to handle conflict and other sensitive issues in a calm and fair manner Knowledge 2.1 Knowledge of the catering and / or coffee sector 2.2 Possess a high level of coffee art skills and knowledge 2.3 Sound knowledge of Hygiene, Health and Safety Experience 3.1 Experience of preparing food to safe and high standards 3.2 Experience of working as a barista in a coffee shop 3.3 Experience of working with, supporting and guiding people and volunteers of all ages 3.4 Experience of line managing people Qualifications 3.1 A good general level of education 3.2 Food Safety and Hygiene level 2 Working Arrangements 40 hours per week between the hours of 8am to 4.30 Monday to Wednesday, 8am to 6.30pm Thursday and Friday, 9 am to 4.30 pm on Saturdays. 10am to 4.30pm Sunday including up to three weekends per month (minimum two) 28 days paid holiday per year plus public holidays. Plus 1 day paid holiday per year on your birthday Salary Up to £14.79 per hour depending on experience (Annual £30,763) Pension scheme The PCC has a workplace pension scheme with NEST and follows legal requirements . Nest is the workplace pension scheme set up by the government. You may be automatically enrolled into the occupational Pension Scheme however you may also choose to opt out of this. Should you opt to take out a Personal Pension Plan then this is a private matter between yourself and the financial institution concerned and does not involve the Church in any way. References: Excellent and unequivocal references Current Employer Former Employer
Company Description We work with science-led clients to launch and develop health brands for sustained growth. We do this by creating digital-first experiences that respond to the real needs of consumers, patients and health professionals. Human needs, illuminated by data, so brands show up when and where they can be truly valuable. We call this People Powered Health. We are a generous, idealistic, and uniquely qualified team across data, strategy, science, creative, UX, media and client service. We work with health brands to deliver business impact through brilliant brand experiences, from brand campaigns to digital products and services. We use digital and emerging technologies to help brands build deeper connections with their audiences, connect ecosystems and disrupt traditional marketing. As part of Publicis Health, our team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and sister agencies in London and around the world. Learn more Job Description We are looking for a commercially-minded strategist to join our team, where you will work closely with a collection of ambitious clients in a unique marketing accelerator model. The ideal candidate will have a mix of commercial, brand and CX strategy experience with pharmaceutical clients. This is a high-impact, exciting role and we are looking for candidates who are confident modern marketers, motivated by working across silos, and able to help clients focus on and solve key business questions in a matrixed, data-fueled environment. Responsibilities As an Associate Strategy Director, you will be a senior contributor within a vibrant and ambitious strategic community within Digitas Health London and Publicis Health. In your role you will: Leverage your understanding of how brands grow, act as a strategic partner to brand teams, understanding and challenging their business and activation plans to drive results Guide and develop commercial, brand and marketing strategies for assigned brands, as well as communications and omnichannel strategies Understand, plan and/or execute the underlying research, insight, and analysis work to support strategy development Lead and support across a range of strategic planning activities - annual brand planning; promotional campaign strategy; omnichannel communication strategy Understand and apply strategic planning frameworks to your brand, whether working at global, regional or local level to drive brand/business performance Work effectively in a matrixed environment, and partner effectively across cross-functional strategy and agency teams Develop creative briefs to inform creative solutioning and ideation, and partner with creative leads to enable high-impact creativity Educate brands on creative effectiveness and show an ability to partner with creatives to find new and innovative creative ideas to work across multiple markets, with proven impact Define KPIs for clients including test-and-learn/optimisation recommendations Structure and lead workshops with cross functional teams, creating plans with clear deliverables and outputs Guide and oversee the output of other strategists working on assigned brands Understand how to delegate and involve mid- and junior-level strategy team members in your projects, developing individual skills and team capability Partner with PM and CS teams to plan projects, and show strong time awareness and time management skills Qualifications You are an experienced strategist who understands how to develop marketing, brand, comms and CX strategies for global pharma brands: understanding and leveraging growth drivers, applying innovative approaches to audience insight and engagement, and developing marketing communication strategies. Specific requirements include: Proven pharma experience at both consumer and HCP level Significant related strategy and/or planning experience, covering commercial, brand and CX Experience analysing research and analytics and drawing out customer insights Strong oncology experience, with a track record of success and making positive impact for clients Well experienced at using insight tools and platforms; familiar with commercial strategy frameworks to lead business approaches on assigned brands Confident writing strong creative briefs and partnering with creative teams Ability to analyse problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations Preferably you have worked in a matrix organisation across network agencies, helping remote-based clients and worked across regional-to-local tiers Comfort developing commercial and brand plans, and a deep understanding of clients' goals and revenue ambitions Vocal and assertive, while working collaboratively with internal and external agency partners English-language proficient, with ability to work closely with team members across geographies and time zones Excellence in presentation skills, distillation of complex data, strategic storytelling and clarity of thought Additional Information Digitas Health has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. "YOU" DAYS - flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jun 27, 2025
Full time
Company Description We work with science-led clients to launch and develop health brands for sustained growth. We do this by creating digital-first experiences that respond to the real needs of consumers, patients and health professionals. Human needs, illuminated by data, so brands show up when and where they can be truly valuable. We call this People Powered Health. We are a generous, idealistic, and uniquely qualified team across data, strategy, science, creative, UX, media and client service. We work with health brands to deliver business impact through brilliant brand experiences, from brand campaigns to digital products and services. We use digital and emerging technologies to help brands build deeper connections with their audiences, connect ecosystems and disrupt traditional marketing. As part of Publicis Health, our team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and sister agencies in London and around the world. Learn more Job Description We are looking for a commercially-minded strategist to join our team, where you will work closely with a collection of ambitious clients in a unique marketing accelerator model. The ideal candidate will have a mix of commercial, brand and CX strategy experience with pharmaceutical clients. This is a high-impact, exciting role and we are looking for candidates who are confident modern marketers, motivated by working across silos, and able to help clients focus on and solve key business questions in a matrixed, data-fueled environment. Responsibilities As an Associate Strategy Director, you will be a senior contributor within a vibrant and ambitious strategic community within Digitas Health London and Publicis Health. In your role you will: Leverage your understanding of how brands grow, act as a strategic partner to brand teams, understanding and challenging their business and activation plans to drive results Guide and develop commercial, brand and marketing strategies for assigned brands, as well as communications and omnichannel strategies Understand, plan and/or execute the underlying research, insight, and analysis work to support strategy development Lead and support across a range of strategic planning activities - annual brand planning; promotional campaign strategy; omnichannel communication strategy Understand and apply strategic planning frameworks to your brand, whether working at global, regional or local level to drive brand/business performance Work effectively in a matrixed environment, and partner effectively across cross-functional strategy and agency teams Develop creative briefs to inform creative solutioning and ideation, and partner with creative leads to enable high-impact creativity Educate brands on creative effectiveness and show an ability to partner with creatives to find new and innovative creative ideas to work across multiple markets, with proven impact Define KPIs for clients including test-and-learn/optimisation recommendations Structure and lead workshops with cross functional teams, creating plans with clear deliverables and outputs Guide and oversee the output of other strategists working on assigned brands Understand how to delegate and involve mid- and junior-level strategy team members in your projects, developing individual skills and team capability Partner with PM and CS teams to plan projects, and show strong time awareness and time management skills Qualifications You are an experienced strategist who understands how to develop marketing, brand, comms and CX strategies for global pharma brands: understanding and leveraging growth drivers, applying innovative approaches to audience insight and engagement, and developing marketing communication strategies. Specific requirements include: Proven pharma experience at both consumer and HCP level Significant related strategy and/or planning experience, covering commercial, brand and CX Experience analysing research and analytics and drawing out customer insights Strong oncology experience, with a track record of success and making positive impact for clients Well experienced at using insight tools and platforms; familiar with commercial strategy frameworks to lead business approaches on assigned brands Confident writing strong creative briefs and partnering with creative teams Ability to analyse problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations Preferably you have worked in a matrix organisation across network agencies, helping remote-based clients and worked across regional-to-local tiers Comfort developing commercial and brand plans, and a deep understanding of clients' goals and revenue ambitions Vocal and assertive, while working collaboratively with internal and external agency partners English-language proficient, with ability to work closely with team members across geographies and time zones Excellence in presentation skills, distillation of complex data, strategic storytelling and clarity of thought Additional Information Digitas Health has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. "YOU" DAYS - flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Following the relocation of our present post-holder, we are looking for the next Senior Specialist Teacher (Brass) who will inspire and enthuse students and our Brass tutors. Start Date: 22nd April 2025; however, we would also consider applications to start 1 September 2025. Closing Date: 27th February 2025 at 17:00. Currently, there are 17 brass teachers at Bromley Youth Music Trust (BYMT), in a borough where more than 4500 students regularly attend instrumental and vocal lessons in schools. We also have 800+ students who take part weekly in BYMT Ensembles, including 6 symphonic wind bands, 2 symphony orchestras, and a Big Band. Many of our students continue their musical lives at university or music college. With experience of teaching a range of brass instruments (trumpet, horn, trombone, tuba, etc.) at all levels, coaching and conducting all ages, you will be an essential part of the team and contribute to our vision that all children, young people, and the wider community benefit from the enriching and transformative power of music. An Enhanced DBS Check is required for this post. Bromley Youth Music Trust (BYMT) is an independent music service nationally renowned for providing a very high quality comprehensive and inclusive instrumental and vocal music education to the young people of Bromley and surrounding areas, as well as providing opportunities for performance in a wide range of settings to enhance the musical understanding and appreciation of pupils and the wider community.
Feb 20, 2025
Full time
Following the relocation of our present post-holder, we are looking for the next Senior Specialist Teacher (Brass) who will inspire and enthuse students and our Brass tutors. Start Date: 22nd April 2025; however, we would also consider applications to start 1 September 2025. Closing Date: 27th February 2025 at 17:00. Currently, there are 17 brass teachers at Bromley Youth Music Trust (BYMT), in a borough where more than 4500 students regularly attend instrumental and vocal lessons in schools. We also have 800+ students who take part weekly in BYMT Ensembles, including 6 symphonic wind bands, 2 symphony orchestras, and a Big Band. Many of our students continue their musical lives at university or music college. With experience of teaching a range of brass instruments (trumpet, horn, trombone, tuba, etc.) at all levels, coaching and conducting all ages, you will be an essential part of the team and contribute to our vision that all children, young people, and the wider community benefit from the enriching and transformative power of music. An Enhanced DBS Check is required for this post. Bromley Youth Music Trust (BYMT) is an independent music service nationally renowned for providing a very high quality comprehensive and inclusive instrumental and vocal music education to the young people of Bromley and surrounding areas, as well as providing opportunities for performance in a wide range of settings to enhance the musical understanding and appreciation of pupils and the wider community.
Anderson Anderson & Brown LLP
Edinburgh, Midlothian
OPEN TO ALL Here at AAB Consulting, we're constantly looking for ways to improve accessibility and inclusion for all members of our team. As well as being vocal of our support and the value we see in LGBTQIA+ and neuro divergent communities, we have reviewed our recruitment process to ensure it is open to all. We understand that applying for a job can be a difficult process for most people, and in particular neuro divergent individuals. This is why we have identified a number of measures of support: • A guide for applicants - a simple guide to the process and how to flag additional support needs • Interview Accommodations Form - to capture any accommodations you would benefit from at interview • A guide for interviewers - to ensure our team can make you feel comfortable and allow you to demonstrate your strengths JOB DESCRIPTION Job Title: Principal Consultant Benefits: 35 days holiday, 5% employer pension contributions, flexible & hybrid working As a Principal Consultant at AAB Consulting, you will focus on managing and leading teams to support a range of clients and assignment teams through Change and Growth-related assignments. You will be the safe pair of hands which can guide and steer junior colleagues as well as deliver complex work autonomously. You will support business development and sales efforts by developing close relationships with clients, through proactive networking in relevant markets, as well as contributing to proposals and tender responses. MAIN TASKS OF THE ROLE Delivering Interesting and Challenging Work as Part of Assignment Teams • Lead and manage assignments and assignment teams • Shape and deliver client assignments and outcomes • Proactively identify client issues and needs • Lead high level presentations of complex issues and solutions to colleagues and clients • Develop relationships with senior stakeholders to support planning and delivery • Develop and nurture a client and potential client network • Shape extension and sell-on work with existing clients • Shape new opportunities with clients • Manage bids and write sections in proposals REQUIREMENTS TO PERFORM SUCCESSFULLY IN THIS ROLE Required Attributes, Knowledge and Skills • Excellent organisational skills • Strong communication skills - both written and oral • Strong managerial and leadership skills • Coaching and mentoring skills • Working knowledge of a full range of business support tools (PowerBI, Mural, Miro, Trello etc) • Attention to detail • Problem solving skills • Strong commercial and market awareness
Dec 14, 2022
Full time
OPEN TO ALL Here at AAB Consulting, we're constantly looking for ways to improve accessibility and inclusion for all members of our team. As well as being vocal of our support and the value we see in LGBTQIA+ and neuro divergent communities, we have reviewed our recruitment process to ensure it is open to all. We understand that applying for a job can be a difficult process for most people, and in particular neuro divergent individuals. This is why we have identified a number of measures of support: • A guide for applicants - a simple guide to the process and how to flag additional support needs • Interview Accommodations Form - to capture any accommodations you would benefit from at interview • A guide for interviewers - to ensure our team can make you feel comfortable and allow you to demonstrate your strengths JOB DESCRIPTION Job Title: Principal Consultant Benefits: 35 days holiday, 5% employer pension contributions, flexible & hybrid working As a Principal Consultant at AAB Consulting, you will focus on managing and leading teams to support a range of clients and assignment teams through Change and Growth-related assignments. You will be the safe pair of hands which can guide and steer junior colleagues as well as deliver complex work autonomously. You will support business development and sales efforts by developing close relationships with clients, through proactive networking in relevant markets, as well as contributing to proposals and tender responses. MAIN TASKS OF THE ROLE Delivering Interesting and Challenging Work as Part of Assignment Teams • Lead and manage assignments and assignment teams • Shape and deliver client assignments and outcomes • Proactively identify client issues and needs • Lead high level presentations of complex issues and solutions to colleagues and clients • Develop relationships with senior stakeholders to support planning and delivery • Develop and nurture a client and potential client network • Shape extension and sell-on work with existing clients • Shape new opportunities with clients • Manage bids and write sections in proposals REQUIREMENTS TO PERFORM SUCCESSFULLY IN THIS ROLE Required Attributes, Knowledge and Skills • Excellent organisational skills • Strong communication skills - both written and oral • Strong managerial and leadership skills • Coaching and mentoring skills • Working knowledge of a full range of business support tools (PowerBI, Mural, Miro, Trello etc) • Attention to detail • Problem solving skills • Strong commercial and market awareness
Senior Consultant - Business Design, EY Consulting About EY Consulting - Business Transformation Business Transformation is a multidisciplinary competency within EY's Consulting Business. Business Transformation brings together capabilities in transformation architecture, experience design, business design, and transformation execution to problem-solve, design and deliver large-scale, long-term transformation programs. We transform our clients' businesses, helping them create more value for the customers, members or citizens they serve. About Business Design Business Design is one of EY Consulting - Business Transformation's four competency areas. For us, Business Design is about bringing together design thinking (human-centricity and the use of experimentation and ideation) with business analysis tools to help clients address challenges across their business. Those challenges can relate to business and operating model, sales effectiveness, marketing, service offerings and operations. We work across all sectors, including Life Sciences, Healthcare, TMT, Financial Services, Consumer Products, Government, Energy and more. The opportunity We're looking for people who are passionate about new ideas and have the creativity, tenacity and skills to help our clients bring them to life. As a Senior Consultant you will be a key part of the end-to-end delivery team on client engagements. You will be expected to shape and own client deliverables and be responsible for day to day operational relationships that contribute to the success of the engagement. You will have the opportunity to manage junior resources and be a key contributor to the success of the workstreams that you are a part of. You will not only be developing the recommendations that will ultimately be implemented by our clients, but you will also be a key contributor to the growth of EY's business, by helping develop new offers and thought leadership to take to market. Your key responsibilities Take ownership for the successful completion of client deliverables and supporting engagement leadership in developing long-term client relationships (3 - 12 months+) Work collaboratively within multi-practice EY teams, delivering high quality results on projects by generating insight and solutions to our clients' problems Draw on your knowledge and experience to create innovative solutions, adapting methods and practices to consistently drive high-quality projects for our clients Be vocal within the market to promote our brand and showcase our capabilities so that we that we continue to grow the business Support the development of proposals and pitches to win new work Play an active role in developing the Business Design practice What we look for Skills and attributes Excellent written and verbal communication and facilitation skills, with an ability to present robust, evidence-based solutions to clients succinctly and creatively Excellent innovation, problem-solving and structured thinking skills, able to generate insight and committed to delivering high-quality solutions which exceed expectations An analytical and logical mindset, with an aptitude for identifying and articulating the reasoning behind your recommendations Ability to take accountability of deliverables and client relationships with minimal oversight from Engagement Management Curiosity to challenge existing ways of working in order to improve outcomes for clients Ability to manage upwards to support Engagement Management in setting client expectations and developing account strategies Ability to coach and lead more junior resources to achieve high performing teams Experience A Bachelor's degree or equivalent professional qualification Some relevant exposure and experience within external or internal consulting, business design and / or strategy is preferred Working collaboratively within high performing teams to deliver measurable results that achieve client outcomes, from shaping deliverables through to client presentation and sign-off Defining strategy, undertaking business planning and visioning through to designing for implementation An appreciation of how change can drive busines value, with an ability to bridge strategic thinking with an operational edge Engaging with stakeholders across different levels of the organisation and building effective, long-lasting relationships Putting in place and adhering to the right project structure and governance to ensure client outcomes are achieved successfully Leveraging storytelling to create compelling products and deliverables Experience of designing and implementing customer experience and customer service improvement Knowledge Knowledge of design thinking techniques and the ability to solve complex business problems with simple, industry-suitable solutions Robust knowledge and experience in delivering one or more Business Design offerings including: Customer and go-to-market strategy: customer segmentation, market assessment, proposition development, pricing strategy, channel and distribution strategy, customer analytics, customer engagement, branding Business model innovation: business model design, business case development, innovation strategy, innovation management, portfolio transformation and management Operating model: business capability and process, people & organisation, technology & data, governance & performance Ideally, you'll also have Knowledge and experience of a particular sector, e.g. TMT, Financial Services, Life Sciences, Government, Energy etc. Experience of taking new products or services to market Further qualifications, Master's degree and/or MBA are desired, but not essential What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and consulting services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the above criteria, please contact us as soon as possible. Join us in building a better working world. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!
Mar 02, 2022
Full time
Senior Consultant - Business Design, EY Consulting About EY Consulting - Business Transformation Business Transformation is a multidisciplinary competency within EY's Consulting Business. Business Transformation brings together capabilities in transformation architecture, experience design, business design, and transformation execution to problem-solve, design and deliver large-scale, long-term transformation programs. We transform our clients' businesses, helping them create more value for the customers, members or citizens they serve. About Business Design Business Design is one of EY Consulting - Business Transformation's four competency areas. For us, Business Design is about bringing together design thinking (human-centricity and the use of experimentation and ideation) with business analysis tools to help clients address challenges across their business. Those challenges can relate to business and operating model, sales effectiveness, marketing, service offerings and operations. We work across all sectors, including Life Sciences, Healthcare, TMT, Financial Services, Consumer Products, Government, Energy and more. The opportunity We're looking for people who are passionate about new ideas and have the creativity, tenacity and skills to help our clients bring them to life. As a Senior Consultant you will be a key part of the end-to-end delivery team on client engagements. You will be expected to shape and own client deliverables and be responsible for day to day operational relationships that contribute to the success of the engagement. You will have the opportunity to manage junior resources and be a key contributor to the success of the workstreams that you are a part of. You will not only be developing the recommendations that will ultimately be implemented by our clients, but you will also be a key contributor to the growth of EY's business, by helping develop new offers and thought leadership to take to market. Your key responsibilities Take ownership for the successful completion of client deliverables and supporting engagement leadership in developing long-term client relationships (3 - 12 months+) Work collaboratively within multi-practice EY teams, delivering high quality results on projects by generating insight and solutions to our clients' problems Draw on your knowledge and experience to create innovative solutions, adapting methods and practices to consistently drive high-quality projects for our clients Be vocal within the market to promote our brand and showcase our capabilities so that we that we continue to grow the business Support the development of proposals and pitches to win new work Play an active role in developing the Business Design practice What we look for Skills and attributes Excellent written and verbal communication and facilitation skills, with an ability to present robust, evidence-based solutions to clients succinctly and creatively Excellent innovation, problem-solving and structured thinking skills, able to generate insight and committed to delivering high-quality solutions which exceed expectations An analytical and logical mindset, with an aptitude for identifying and articulating the reasoning behind your recommendations Ability to take accountability of deliverables and client relationships with minimal oversight from Engagement Management Curiosity to challenge existing ways of working in order to improve outcomes for clients Ability to manage upwards to support Engagement Management in setting client expectations and developing account strategies Ability to coach and lead more junior resources to achieve high performing teams Experience A Bachelor's degree or equivalent professional qualification Some relevant exposure and experience within external or internal consulting, business design and / or strategy is preferred Working collaboratively within high performing teams to deliver measurable results that achieve client outcomes, from shaping deliverables through to client presentation and sign-off Defining strategy, undertaking business planning and visioning through to designing for implementation An appreciation of how change can drive busines value, with an ability to bridge strategic thinking with an operational edge Engaging with stakeholders across different levels of the organisation and building effective, long-lasting relationships Putting in place and adhering to the right project structure and governance to ensure client outcomes are achieved successfully Leveraging storytelling to create compelling products and deliverables Experience of designing and implementing customer experience and customer service improvement Knowledge Knowledge of design thinking techniques and the ability to solve complex business problems with simple, industry-suitable solutions Robust knowledge and experience in delivering one or more Business Design offerings including: Customer and go-to-market strategy: customer segmentation, market assessment, proposition development, pricing strategy, channel and distribution strategy, customer analytics, customer engagement, branding Business model innovation: business model design, business case development, innovation strategy, innovation management, portfolio transformation and management Operating model: business capability and process, people & organisation, technology & data, governance & performance Ideally, you'll also have Knowledge and experience of a particular sector, e.g. TMT, Financial Services, Life Sciences, Government, Energy etc. Experience of taking new products or services to market Further qualifications, Master's degree and/or MBA are desired, but not essential What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and consulting services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the above criteria, please contact us as soon as possible. Join us in building a better working world. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!
We're looking for a candidate to fill this position in an exciting company We're looking for an experienced and ambitious social media account director to join our client's growing, award-winning team based in Shoreditch. Supported by a team of social media specialists, you will lead social media programmes and provide strategic advice across a range of consumer and corporate clients. You will work closely with the CEO and MD on new business and organic growth and are expected to have good strategic planning experience and strong presenting skills. This well known and vibrant Social Media agency intentionally maintains a diverse client base and believe that variety inspires a way of thinking which is creative and strategic. Industry sectors include: hospitality, couture fashion, beauty, services (government initiatives, apps, coaching), health (products). If you can multitask and maintain a grasp across different brands, and as long as you're committed to getting stuck in and being a social chameleon, you'll fit right in! Skills / Your approach: Initiative is paramount Experience working across all channels: Instagram, Twitter, Facebook, some LinkedIn; blog writing is a plus Displaying a proactive approach to everything; we want you to contribute vocally to all aspects of office life at the agency and show as much initiative as possible - ideas are always welcome, actions are even more so Showing intuition for client needs and opportunities to extend our services: always ensure you are developing an understanding of the clients and their target markets, tailoring campaign plans to suit their audiences and marketing objectives Vision: To be forwarding thinking and seeking new opportunities that will benefit the business as a whole and is able to seek out new ideas by embracing the core values. Nurturing: the team will require support from you in their personal development Strong copywriting, an ability to format presentations and structure emails clearly Analytics: tracking and reporting using a range of software; some programmes that we use include Sprout Social, Audiense, Google Analytics and other measurement tools Producing case studies - Analysing existing/previous client's success and being able to formulate a case study Account management: Running timelines for campaigns, liaising with the clients directly, keeping everything on track and everyone informed... at this agency, our clients see us an extension of their teams - make them love you Organisation: Making sure you're able to manage multiple clients and prioritise tasks to meet deadlines in a fast paced environment; remain calm whilst working under pressure
Dec 05, 2021
Full time
We're looking for a candidate to fill this position in an exciting company We're looking for an experienced and ambitious social media account director to join our client's growing, award-winning team based in Shoreditch. Supported by a team of social media specialists, you will lead social media programmes and provide strategic advice across a range of consumer and corporate clients. You will work closely with the CEO and MD on new business and organic growth and are expected to have good strategic planning experience and strong presenting skills. This well known and vibrant Social Media agency intentionally maintains a diverse client base and believe that variety inspires a way of thinking which is creative and strategic. Industry sectors include: hospitality, couture fashion, beauty, services (government initiatives, apps, coaching), health (products). If you can multitask and maintain a grasp across different brands, and as long as you're committed to getting stuck in and being a social chameleon, you'll fit right in! Skills / Your approach: Initiative is paramount Experience working across all channels: Instagram, Twitter, Facebook, some LinkedIn; blog writing is a plus Displaying a proactive approach to everything; we want you to contribute vocally to all aspects of office life at the agency and show as much initiative as possible - ideas are always welcome, actions are even more so Showing intuition for client needs and opportunities to extend our services: always ensure you are developing an understanding of the clients and their target markets, tailoring campaign plans to suit their audiences and marketing objectives Vision: To be forwarding thinking and seeking new opportunities that will benefit the business as a whole and is able to seek out new ideas by embracing the core values. Nurturing: the team will require support from you in their personal development Strong copywriting, an ability to format presentations and structure emails clearly Analytics: tracking and reporting using a range of software; some programmes that we use include Sprout Social, Audiense, Google Analytics and other measurement tools Producing case studies - Analysing existing/previous client's success and being able to formulate a case study Account management: Running timelines for campaigns, liaising with the clients directly, keeping everything on track and everyone informed... at this agency, our clients see us an extension of their teams - make them love you Organisation: Making sure you're able to manage multiple clients and prioritise tasks to meet deadlines in a fast paced environment; remain calm whilst working under pressure
