City & County Healthcare Group

IT Desk Service Analyst Salary £22,000 City & County Healthcare Group is one of the UK's largest providers of community-based social care services. Every day, our companies support tens of thousands of people with care needs to continue living independently at home. The role will be essentially provide first line support for all IT queries. You will need strong technical background in microsoft applications and additional training will be provided on all our bespoke systems. The successful candidate will have the motivation and drive to bring their own personaility and fresh ideas into the team and will be supported to continually build on their professional development. You will be joining a team who are passionate about learning and development opportunities, are very motivated and commited to delivering excellent customer service to our companies, to enable them to have the right IT to provide care in our communities. If you have the technical skills and looking for a new role in a fast paced, growing organisation, then we would really like to hear from you. Job Purpose The position is responsible for taking calls on the Service Desk and resolving technical or IT training issues where possible. The role will need a strong technical background and experience working with our core technologies such as Microsoft Office, Thin-Clients, Active Directory, Windows platforms, basic networking, IP addressing etc. is a must. Key Responsibilities Evaluate documented resolutions and analyze trends for ways to prevent future problems. Support server operating systems, active directory and exchange as a minimum. Alert management to emerging trends in incidents. Assist in software releases and roll-outs and communication to the end users. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Build rapport and elicit problem details from service desk customers. Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to help requests. Develop help sheets and FAQ lists for end users. Reinforce SLAs to manage end-user expectations. PERSON SPECIFICATION Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. City and County Healthcare Group are an equal opportunities employer...... click apply for full job details

Technical Support Agent Salary £22,000 City & County Healthcare Group is one of the UK's largest providers of community-based social care services. Every day, our companies support tens of thousands of people with care needs to continue living independently at home. The role will be essentially provide first line support for all IT queries. You will need strong technical background in microsoft applications and additional training will be provided on all our bespoke systems. The successful candidate will have the motivation and drive to bring their own personaility and fresh ideas into the team and will be supported to continually build on their professional development. You will be joining a team who are passionate about learning and development opportunities, are very motivated and commited to delivering excellent customer service to our companies, to enable them to have the right IT to provide care in our communities. If you have the technical skills and looking for a new role in a fast paced, growing organisation, then we would really like to hear from you. Job Purpose The position is responsible for taking calls on the Service Desk and resolving technical or IT training issues where possible. The role will need a strong technical background and experience working with our core technologies such as Microsoft Office, Thin-Clients, Active Directory, Windows platforms, basic networking, IP addressing etc. is a must. Key Responsibilities Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Assist in software releases and roll-outs and communication to the end users. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Build rapport and elicit problem details from service desk customers. Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to help requests. Develop help sheets and FAQ lists for end users. Reinforce SLAs to manage end-user expectations. PERSON SPECIFICATION Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. City and County Healthcare Group are an equal opportunities employer...... click apply for full job details

Make a difference every day - Become a care assistant. Nothing compares to the feeling that comes from knowing that you've brightened up someone's day - especially when that someone is a vulnerable adult. Comfort Call are on the hunt for warm and kind people like you to join our amazing team of part and full time care assistants in M34 and M43 The fact that you're thinking about becoming a care assistant makes you part of a special group of people - the most compassionate and interesting people we know. There are many reasons why people become care assistants, but the main motivation is the chance to make a difference. And that's just what you'll be doing when you work with us. You'll become part of our incredible team, helping us deliver emotional and practical care to vulnerable adults and transforming their lives on a daily basis. In return, we'll support you every step of the way, providing training as well as the opportunity to progress your career. The hours are flexible, which means you're able to fit the role in around other commitments including childcare or studying. Bear in mind that you'll be working on a rota basis, which may include early starts, late finishes and some weekend working. You don't need previous experience to become a care assistant, as we provide full training. We'd love to hear from you if you're: Caring, compassionate and a good listener An energetic, happy person who enjoys forming relationships with all sorts of people Happy to offer support with a range of tasks, including personal care, preparing meals, administering medicine, shopping and light household duties Able to access a vehicle (or - depending on where you're based - willing to use public transport to travel between homes) And what are the benefits of working with Comfort Call? Competitive hourly rates of £9.30 and 28 days' annual leave (pro rata)* Flexible hours to fit around your other commitments Comprehensive training and ongoing support - We're with you every step of the way The opportunity to progress your career with a fully-funded diploma QCF in social care* An excellent benefits package encompassing exclusive discounts to hundreds of UK retailers, including Tesco, Marks & Spencer and Pizza Express Employee referral bonus programmes of up to £200* Auto-enrolment pension scheme* Do something incredible. Transform lives. Become a care assistant at Comfort Call. All suitable candidates are required to undergo an enhanced level criminal record disclosure. Comfort Call is an equal opportunities employer. * Terms and conditions apply...... click apply for full job details

SCP Complex Care are a leading provider of complex care for adults and children with profound disabilities who choose to live in their own homes. We specialise in the fields of spinal cord injury, ventilation, acquired brain injury and other neurological disorders. We are currently looking to appoint an experienced Clinical Nurse Specialist to work in the community supporting our adult's complex needs packages. As a Clinical Nurse Specialist, you will work mostly in the community, assessing and reviewing individual care packages and providing practical supervision and instruction to our support workers. You will be instrumental in providing clinical expertise and guidance to staff in the field and delivering an outstanding quality of care to our clients. If you'd like to use your skill and compassion to support adults with complex care needs in their own homes and local community then we would love to hear from you. The ideal applicant will have at least four years post registration experience, experience of working in the community supporting people with complex care, brain injuries, Learning Disabilities. Active pin number essential. SCP Complex Care are an equal opportunities employer and are part of the City and County Healthcare Group. We offer competitive salaries, full training and support and the chance to be part of rapidly expanding, successful business who take pride in the quality of care we provide...... click apply for full job details

Make a difference every day - Become a Care Assistant We are currently looking for you to join our company as a live in care worker to support a female in her mid 30's with a brain injury who lives in the LE11 area with her partner and daughter. The role is to enable the client to remain independent in her own home and also to assist her to support her young daughter. Rates of pay start at £530 per working week. Full training & support is provided. Previous experience in care is desirable but not essential. This package has an ongoing live in rota based as 2 weeks on/ 2 weeks off per month. Due to being required to drive the clients mobility vehicle we require drivers over the age of 21 due to insurance restrictions on the vehicle. A live in care role requires you to stay and live within the client's home for your agreed rota in this case 2 weeks at a time. You will be provided your own suitable and private room and have adequate breaks each day. You will be required to provide your own food. You will be required to travel to Leicester for your training. Job role and duties will include: Manual handling Medication Personal care Nutrition/Cooking Communication and Record keeping Domestic duties Assisting to attend social activities/ appointments Before you are assigned work you are required to hold a valid DBS to file and link to the update service. If you are not already on the DBS update service don't worry as we can apply for you. And what are the benefits of working with Athena Care? Pay starting at £530 per week, 28 days' annual leave (pro rata)* Flexible hours to fit around your other commitments Comprehensive training and ongoing support - We're with you every step of the way The opportunity to progress your career with a fully-funded diploma QCF in social care* An excellent benefits package encompassing exclusive discounts to hundreds of UK retailers, including Tesco, Asos, Mothercare and Pizza Express Employee referral bonus programmes* Auto-enrolment pension scheme* Do something incredible. Transform lives. Become a Care Assistant at Athena Care. All suitable candidates are required to undergo an enhanced level criminal record disclosure. Athena Care is an equal opportunities employer. *Terms and conditions apply...... click apply for full job details

Support Worker - Saturdays £10 per hour Maidstone, Kent SCP Complex Care are recruiting for experienced support workers to work with a 11 year old male in Maidstone with downs syndrome, ASD and challenging behaviour. The suitable applicant must have experience with challenging behaviour. The shifts every Saturday 9.00ampm. All shifts are double handed which will require 2 care workers on shift. You will need to be a driver and have the use of a vehicle. We are looking for individuals who have compassion and commitment that can support making positive changes to someones life. You should also have the ability to communicate clearly and effectively. SCP Complex Care offers you: •Excellent rates of pay •24-hour support from experienced Care and Nurse Consultants •Specialist Clinical Training for each assignment, professional supervision, career development and support •Click and connect benefits scheme •Pension •Paid annual leave The successful candidate will have: •Be self-motivated and able to use own initiative •Able to work under pressure and in stressful and challenging situations •Must have use of your own vehicle All suitable applicants will be subject to DBS checks being completed. SCP Complex Care is an equal opportunities employer. Refer a friend to get a £200 high street voucher! Job Types: Full-time, Part-time Salary: £10...... click apply for full job details

Care Coordinators x2 - Didsbury Salary - £19,000 - £20,000 A fantastic opportunity has arisen for an efficient, organised and experienced Care Coordinator to join a highly reputable, established and rapidly expanding Domiciliary Care Business. The role of the Care Coordinator is to support the delivery of the highest quality care support services by line managing care workers including some Field base work carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Due to the field based elements of the role you must be a driver with your own vehicle. If you are passionate about providing the best in community care, thrive on managing your rota's to an impeccable standard, take pride in building relationships with your Care Assistants to gain their commitment and reliability then this role is for you This is a great chance to be part of one of the UK's most exciting business's within Domiciliary Care, who are going from strength to strength focusing on their growth and quality of care. Typical Duties: Line manage and supervise Care Workers and other designated Juniors Organise and coordinate weekly, rotas and Care Services Ensure that the care worker rotas are organised and sufficiently well planned taking into account travel time and routes Work with recruitment personnel to ensure sufficient current and future staffing levels Plan and allocate care assignments to appropriate care workers, with due regard for the particular needs of the individual and the skills and attributes of the worker Liaise as necessary with partner professionals and organisations (e.g. social workers, GPS, nurses) in respect of developing and delivering holistic, person-centred packages of care Dealing with queries from clients and families in a calm and professional manner. Carry out on-call coordinating and response duties outside normal office hours as agreed. Person Specification: Experience of delivering and managing care support services. Understanding of principles of good care. Able to prioritise, particularly under pressure. Great IT skills including email and Microsoft office. Flexible; willing and able to work outside normal hours wen requested. This is a full time permanent position, with a fantastic company who promote within and encourage their staff to reach their full potential. Continuous training and support will be provided. HSG is an Equal Opportunities Employer and part of the City and County Healthcare Group...... click apply for full job details

Make a difference every day - Become a Live In Care Assistant Nothing compares to the feeling that comes from knowing that you've brightened up someone's day - especially when that someone is a vulnerable adult. Athena Care are on the hunt for warm and kind people like you to join our amazing team of live in care assistants supporting our clients in Surrey (GU4, GU7, GU8 and GU26). The fact that you're thinking about becoming a care assistant makes you part of a special group of people - the most compassionate and interesting people we know. There are many reasons why people become care assistants, but the main motivation is the chance to make a difference. And that's just what you'll be doing when you work with us. You'll become part of our incredible team, helping us deliver emotional and practical care to vulnerable adults and transforming their lives on a daily basis. Ideally, you'll have experience of working with people with epilepsy, however, we'll support you every step of the way, providing training as well as the opportunity to progress your career. You will be required to travel to Leicester for training. Athena Care will contribute to those who travel for interview and training or for those further we will arrange a hotel stay. Telephone Screens will be the first stage followed by Telephone interviews for this role. This package has an ongoing live in rota based on 2 weeks on/ 2 weeks off per month, there is also room for rota's to be longer as agreed. You will be provided your own suitable and private room and have adequate breaks each day. So, what are we looking for? We'd love to hear from you if you're: • Caring, compassionate and a good listener • An energetic, happy person who enjoys forming relationships with all sorts of people • Happy to offer support with a range of tasks, including personal care, preparing meals, administering medicine, shopping and light household duties • Able to access a vehicle (or - depending on where you're based - willing to use public transport) And what are the benefits of working with Athena Care? • Comprehensive training and ongoing support - We're with you every step of the way • The opportunity to progress your career with a fully-funded diploma QCF in social care* • An excellent benefits package encompassing exclusive discounts to hundreds of UK retailers, including Tesco, Asos, Mothercare and Pizza Express • Employee referral bonus programmes* • Auto-enrolment pension scheme* Do something incredible. Transform lives. Become a Live In Care Assistant at Athena Care. All suitable candidates are required to undergo an enhanced level criminal record disclosure. Athena Care is an equal opportunities employer. * Terms and conditions apply...... click apply for full job details

Make a difference every day - Become a Live In Care Assistant Nothing compares to the feeling that comes from knowing that you've brightened up someone's day - especially when that someone is a vulnerable adult. Athena Care are on the hunt for warm and kind people like you to join our amazing team of live in care assistants. You will be supporting one of our clients in her home in Woodhouse, Leicestershire (LE12). This package has an ongoing live in rota based as 2 weeks on/ 2 weeks off per month. A live in care role requires you to stay and live within the client's home for your agreed rota. You must be comfortable being around dogs as the client has small dog. You will be provided your own suitable and private room and have adequate breaks each day. You will be required to provide your own food for this package of care as the client is on a liquid nutrition plan. You will be required to travel to Leicester for training. Telephone interviews will be arranged. Job role and duties will include Manual handling Medication Personal care Nutrition/Cooking Communication and Record keeping Domestic duties Assisting to attend social activities/ appointments So, what are we looking for? We'd love to hear from you if you're: • Caring, compassionate and a good listener • An energetic, happy person who enjoys forming relationships with all sorts of people • Happy to offer support with a range of tasks, including personal care, preparing meals, administering medicine, shopping and light household duties • Able to access a vehicle (or - depending on where you're based - willing to use public transport) And what are the benefits of working with Athena Care? • Comprehensive training and ongoing support - We're with you every step of the way • The opportunity to progress your career with a fully-funded diploma QCF in social care* • An excellent benefits package encompassing exclusive discounts to hundreds of UK retailers, including Tesco, Asos, Mothercare and Pizza Express • Employee referral bonus programmes* • Auto-enrolment pension scheme* Do something incredible. Transform lives. Become a Live In Care Assistant at Athena Care. All suitable candidates are required to undergo an enhanced level criminal record disclosure. Athena Care is an equal opportunities employer. * Terms and conditions apply...... click apply for full job details

Athena Care are currently looking for Live In Care Assistants to join our company to support our clients in Leicester/Leicestershire. Previous experience in care is desirable, however, to join our team and make a real difference to the lives of vulnerable adults, previous experience is not essential as full training and support will be provided. This package has an ongoing live in rota based as 2 weeks on/ 2 weeks off per month. You will be provided your own suitable and private room and have adequate breaks each day. Job role and duties will include; • Manual handling • Medication • Personal care • Nutrition/Cooking • Communication and Record keeping • Domestic duties • Assisting to attend social activities/ appointments Rates of pay start from £530 per working week going up to £570 dependant on the package of care. The successful candidates will be required to travel to Leicester for training. Athena Care will make a contribution to those who travel for interview and training and where necessary a hotel room. Telephone interviews will be arranged. As a Live in Care Assistant you'll enjoy: • A Fantastic Pension Scheme • Full training and ongoing support • The chance to increase your career opportunities with a fully-funded diploma QCF in social care* • Exclusive discounts every day to hundreds of UK retailers, including Tesco, Marks & Spencer, Pizza Express and many others • Employee referral bonus programmes* All suitable candidates are required to undergo an enhanced level criminal record disclosure. Athena Care is an equal opportunities employer...... click apply for full job details

Make a difference every day - Become a Care Assistant Waking Nights (10pm-7am) Various nights available, including weekends Nothing compares to the feeling that comes from knowing that you've brightened up someone's day - especially when that someone is a vulnerable adult. Athena Care are on the hunt for warm and kind people like you to join our amazing team of live in care assistants. You will be supporting one of our clients in her home in Leicester (LE4). Qualities we are looking for are enthusiasm, patience, and someone with good communication and organisation skills. This is an ongoing long-term placement. Car drivers are desirable but not essential, if you are not local you must ensure that you are able to get to and from shift of your own accord. Job role and duties will include Manual handling Medication Personal care Nutrition/Cooking Communication and Record keeping Domestic duties Assisting to attend social activities/ appointments So, what are we looking for? We'd love to hear from you if you're: • Caring, compassionate and a good listener • An energetic, happy person who enjoys forming relationships with all sorts of people • Happy to offer support with a range of tasks, including personal care, preparing meals, administering medicine, shopping and light household duties • Able to access a vehicle (or - depending on where you're based - willing to use public transport) And what are the benefits of working with Athena Care? Competitive hourly rates from £8.75 and 28 days' annual leave (pro rata)* Flexible hours to fit around your other commitments Comprehensive training and ongoing support - We're with you every step of the way The opportunity to progress your career with a fully-funded diploma QCF in social care* An excellent benefits package encompassing exclusive discounts to hundreds of UK retailers, including Tesco, Asos, Mothercare and Pizza Express Employee referral bonus programmes* Auto-enrolment pension scheme* Do something incredible. Transform lives. Become a Care Assistant at Athena Care. All suitable candidates are required to undergo an enhanced level criminal record disclosure. Athena Care is an equal opportunities employer. * Terms and conditions apply...... click apply for full job details