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Blue Arrow
Admin Assistant
Blue Arrow Bristol, Gloucestershire
Admin assistant needed If you're a hard-working, reliable person then we want to hear from you. Salary: 14.20 per hour Location: City Hall, BS1 Hours: Monday to Friday, 9am - 5pm Till July 2026 Purpose of the job To coordinate processes relating to the preparation of electronic information relating to Subject Access Requests. This will include: coordinating arrangement with external provider relating to redaction service liaising an external provider to ensure paper records are scanned extracting electronic records from a records management system and organising them within the teams SharePoint filing structure. using a case management system to disclosure information to customers/service users. Complete a range of customer service, process coordination management, and administrative duties, these will include Extract relevant electronic records from the Council's social care records management system. Coordinate arrangement with an external provider in relation to redaction service. Coordinate the scanning of paper records, by liaising with an external provider and the Council's Modern Records Unit. Providing welcoming, informed, and professional customer service. Check scanned paper records when returned in electronic format to ensure they are of suitable quality. Use SharePoint to create folders and move scanned records to appropriate area within the teams file structure. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Jan 20, 2026
Seasonal
Admin assistant needed If you're a hard-working, reliable person then we want to hear from you. Salary: 14.20 per hour Location: City Hall, BS1 Hours: Monday to Friday, 9am - 5pm Till July 2026 Purpose of the job To coordinate processes relating to the preparation of electronic information relating to Subject Access Requests. This will include: coordinating arrangement with external provider relating to redaction service liaising an external provider to ensure paper records are scanned extracting electronic records from a records management system and organising them within the teams SharePoint filing structure. using a case management system to disclosure information to customers/service users. Complete a range of customer service, process coordination management, and administrative duties, these will include Extract relevant electronic records from the Council's social care records management system. Coordinate arrangement with an external provider in relation to redaction service. Coordinate the scanning of paper records, by liaising with an external provider and the Council's Modern Records Unit. Providing welcoming, informed, and professional customer service. Check scanned paper records when returned in electronic format to ensure they are of suitable quality. Use SharePoint to create folders and move scanned records to appropriate area within the teams file structure. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Michael Page
Debt Customer Service Advisor
Michael Page City, Leeds
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Client Details Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Description As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place. You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met. The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team. The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client. Profile Previous customer service/contact centre experience Excellent communication skills and a confident telephone manner Able to work in a busy volume environment The ability to prioritise your workload and excellent organisation Thrive working in a team and also independently Resilience and an excellent problem solver Driven and passionate about customer experience and delivering the best service Job Offer Salary of 27000+ 4000 bonus per year paid quarterly+ growing team exciting time to join the business+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview
Jan 20, 2026
Full time
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Client Details Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Description As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place. You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met. The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team. The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client. Profile Previous customer service/contact centre experience Excellent communication skills and a confident telephone manner Able to work in a busy volume environment The ability to prioritise your workload and excellent organisation Thrive working in a team and also independently Resilience and an excellent problem solver Driven and passionate about customer experience and delivering the best service Job Offer Salary of 27000+ 4000 bonus per year paid quarterly+ growing team exciting time to join the business+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview
Test Apply Job - onsite questions
Integrations Team Test
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Jan 20, 2026
Full time
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Michael Page
Customer Care Advisor
Michael Page City, Leeds
Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Care Advisors to join the team asap due to expansion! This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one provide the best training and an excellent progression plan! Client Details Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Care Advisors to join the team asap due to expansion! This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one provide the best training and an excellent progression plan! Description As a Customer Care Advisor you will be forefront of the business handling a range of queries from clients in relation to their existing products and services. You will be upholding a high class experience providing the best support and guidance ensuring targets and service level agreements are met. The role would be working alongside other teams within the business to investigate any issues or more technical problems you will use your excellent problem solving and customer service skills to get a quick resolution for each client. Mainly the role will be corresponding with customers over the phone and will be email contact too. Profile Previous customer service/telephone based experience Able to work in a fast paced environment Confident telephone manner and excellent communication skills Able to build and manage strong working relationships Passionate about delivering the highest level of client experience An excellent team player Job Offer Salary of 25100+ reputable and progressive law firm in Leeds City Centre+ full training provided+ excellent progression and development+ prestigious offices and working environment+ excellent benefits+ vibrant team and culture+ regular socials and incentives+ immediate interview and start
Jan 20, 2026
Full time
Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Care Advisors to join the team asap due to expansion! This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one provide the best training and an excellent progression plan! Client Details Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Care Advisors to join the team asap due to expansion! This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one provide the best training and an excellent progression plan! Description As a Customer Care Advisor you will be forefront of the business handling a range of queries from clients in relation to their existing products and services. You will be upholding a high class experience providing the best support and guidance ensuring targets and service level agreements are met. The role would be working alongside other teams within the business to investigate any issues or more technical problems you will use your excellent problem solving and customer service skills to get a quick resolution for each client. Mainly the role will be corresponding with customers over the phone and will be email contact too. Profile Previous customer service/telephone based experience Able to work in a fast paced environment Confident telephone manner and excellent communication skills Able to build and manage strong working relationships Passionate about delivering the highest level of client experience An excellent team player Job Offer Salary of 25100+ reputable and progressive law firm in Leeds City Centre+ full training provided+ excellent progression and development+ prestigious offices and working environment+ excellent benefits+ vibrant team and culture+ regular socials and incentives+ immediate interview and start
Sky
Lead Service Designer - Digital CX
Sky Hounslow, London
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
JRL Group
Drylining Quantity Surveyor
JRL Group Borehamwood, Hertfordshire
An exciting opportunity within our Drylining division has arisen for a Quantity Surveyor. We have recently won several new construction projects across Central London & want to give an aspiring Quantity Surveyor the chance to join our well-established team. We will develop with you a clear progression path from day one, offer support and training through our dedicated training & development departm click apply for full job details
Jan 20, 2026
Full time
An exciting opportunity within our Drylining division has arisen for a Quantity Surveyor. We have recently won several new construction projects across Central London & want to give an aspiring Quantity Surveyor the chance to join our well-established team. We will develop with you a clear progression path from day one, offer support and training through our dedicated training & development departm click apply for full job details
Fortus Recruitment Group
Driver Labourer
Fortus Recruitment Group Dummer, Hampshire
Fortus Recruitment are a recruitment company that specialise in placing people within the repairs & maintenance industry. We are currently working on behalf of a Maintenance Contractor. My client is currently looking for a Driver Labourer for a permanent position to carry out work on Occupied & Void properties within the North Waltham area. Duties will include general labouring duties. If you can put your hand to other trades that would be advantageous. The successful candidate will be supplied with a van & fuel. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer. General Duties: - Assisting tradesmen on site - Driving a company vehicle - Taking materials to and from site - Use basic tools and equipment safely Please send your CV for consideration or call the office and ask for George
Jan 20, 2026
Full time
Fortus Recruitment are a recruitment company that specialise in placing people within the repairs & maintenance industry. We are currently working on behalf of a Maintenance Contractor. My client is currently looking for a Driver Labourer for a permanent position to carry out work on Occupied & Void properties within the North Waltham area. Duties will include general labouring duties. If you can put your hand to other trades that would be advantageous. The successful candidate will be supplied with a van & fuel. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer. General Duties: - Assisting tradesmen on site - Driving a company vehicle - Taking materials to and from site - Use basic tools and equipment safely Please send your CV for consideration or call the office and ask for George
Bedford Blues Foundation
Fundraising Manager
Bedford Blues Foundation
Blues Foundation: We are the charitable arm of Bedford Blues Rugby Club. We use the values of rugby and sport to change lives through interventions and programmes that support our local community. Our work aims to improve wellbeing, create inclusive opportunities, and develop skills in young people. Launched in April 2020, we deliver bespoke projects that are designed to support our target audiences and help young people tackle their personal challenges. Projects include our flagship Tackle LIFE programme, our ABILITY Blues disability sport programme, Be You programme, Rugby programmes and our Holiday Provision. Role Overview: Our Fundraising Manager will play a major part in significantly increasing our growth in fundraising activities, including corporate and individual giving, community events and support our strong relationships with local businesses, schools and clubs, increasing grassroots engagement. They will lead our restricted and unrestricted fundraising as we enter another exciting period of growth for our charity. The role will manage and implement a high-quality marketing plan to demonstrate our impact and promote our services. They will lead our events, maximising their potential fundraising potential and increase brand awareness. They will also build and support a network of volunteers and supporters/donors, communicating regularly with this audience. Acting as one of the main links with the club, the individual will be targeted with growing the supporting and coordinating the club s community engagement through Foundation activities. While this role is advertised as hybrid, it will mostly be office-based. That said, we re open to discussing flexible arrangements for the right person. The person: It is important to us at Blues Foundation that we bring the right people into our environment. The successful candidate must be able to demonstrate an ability to actively and consistently exhibit the Blues Family values: Passion, Adaptability, Unity, Sustainability and Enjoyment. Working within a fast-paced and agile charity, the post holder will need to think on their feet, effectively prioritise their workload, and attack challenges head on. Applicants should have a strong work-ethic and can-do attitude. Key Roles and Responsibilities: Lead and develop our fundraising Initiatives as part of the Foundation s management and leadership team, successfully achieving fundraising targets to support our work. Maximise our fundraising potential, increasing both restricted and unrestricted funding, developing creative ideas to generate vital funds. Secure financial gifts from foundations, conducting prospective research, preparing funding proposals, and cultivating relationships with grant makers. Create new and nurture current partnerships with corporates, converting opportunities to our charity and drive sales through our events, packages and donations. Deliver high quality and well managed events that promote our brand and values, with a clear focus on generating income. This will include liaising with venues, suppliers, sponsors, donors etc. Lead and deliver a strategic marketing plan that promotes all elements of our work across a variety of platforms including social media and email. Support Bedford Blues and their league s community team to activate both club-led and national engagement initiatives, ensuring the Foundation delivers on the club s community strategy. Manage a diverse workload with a variety of deadlines and priorities. Follow the values and act on the behaviours of the Blues Foundation when working and representing the charity. Carry out other duties for Blues Foundation as and when required by management, not limited to the above. Person Specification: Confident, ambitious and energetic with initiative and a persuasive manner. Highly organised, ability to work to deadlines and good attention to detail. Good interpersonal, teamwork and relationship management skills, a can-do approach. Sound organisation and events management experience. Excellent written and verbal communication skills. Understanding of marketing tools and how to promote charitable activities. Ability to secure funding from grant funders and understanding of grant making process. Ability to develop and maintain positive internal and external relationships. Excellent administration skills and experiences. A strong desire to be adaptable and promote high standards that match our values. Good understanding of Microsoft Office will be essential, as well as the motivation to work alone at times, and be trustworthy with data and personal information. An understanding of safeguarding and keeping young people safe is desirable. Qualifications: Full and clean driving licence. Sector qualifications are desirable. Appointment subject to an Enhanced Disclosure Barring Service (DBS) check.
Jan 20, 2026
Full time
Blues Foundation: We are the charitable arm of Bedford Blues Rugby Club. We use the values of rugby and sport to change lives through interventions and programmes that support our local community. Our work aims to improve wellbeing, create inclusive opportunities, and develop skills in young people. Launched in April 2020, we deliver bespoke projects that are designed to support our target audiences and help young people tackle their personal challenges. Projects include our flagship Tackle LIFE programme, our ABILITY Blues disability sport programme, Be You programme, Rugby programmes and our Holiday Provision. Role Overview: Our Fundraising Manager will play a major part in significantly increasing our growth in fundraising activities, including corporate and individual giving, community events and support our strong relationships with local businesses, schools and clubs, increasing grassroots engagement. They will lead our restricted and unrestricted fundraising as we enter another exciting period of growth for our charity. The role will manage and implement a high-quality marketing plan to demonstrate our impact and promote our services. They will lead our events, maximising their potential fundraising potential and increase brand awareness. They will also build and support a network of volunteers and supporters/donors, communicating regularly with this audience. Acting as one of the main links with the club, the individual will be targeted with growing the supporting and coordinating the club s community engagement through Foundation activities. While this role is advertised as hybrid, it will mostly be office-based. That said, we re open to discussing flexible arrangements for the right person. The person: It is important to us at Blues Foundation that we bring the right people into our environment. The successful candidate must be able to demonstrate an ability to actively and consistently exhibit the Blues Family values: Passion, Adaptability, Unity, Sustainability and Enjoyment. Working within a fast-paced and agile charity, the post holder will need to think on their feet, effectively prioritise their workload, and attack challenges head on. Applicants should have a strong work-ethic and can-do attitude. Key Roles and Responsibilities: Lead and develop our fundraising Initiatives as part of the Foundation s management and leadership team, successfully achieving fundraising targets to support our work. Maximise our fundraising potential, increasing both restricted and unrestricted funding, developing creative ideas to generate vital funds. Secure financial gifts from foundations, conducting prospective research, preparing funding proposals, and cultivating relationships with grant makers. Create new and nurture current partnerships with corporates, converting opportunities to our charity and drive sales through our events, packages and donations. Deliver high quality and well managed events that promote our brand and values, with a clear focus on generating income. This will include liaising with venues, suppliers, sponsors, donors etc. Lead and deliver a strategic marketing plan that promotes all elements of our work across a variety of platforms including social media and email. Support Bedford Blues and their league s community team to activate both club-led and national engagement initiatives, ensuring the Foundation delivers on the club s community strategy. Manage a diverse workload with a variety of deadlines and priorities. Follow the values and act on the behaviours of the Blues Foundation when working and representing the charity. Carry out other duties for Blues Foundation as and when required by management, not limited to the above. Person Specification: Confident, ambitious and energetic with initiative and a persuasive manner. Highly organised, ability to work to deadlines and good attention to detail. Good interpersonal, teamwork and relationship management skills, a can-do approach. Sound organisation and events management experience. Excellent written and verbal communication skills. Understanding of marketing tools and how to promote charitable activities. Ability to secure funding from grant funders and understanding of grant making process. Ability to develop and maintain positive internal and external relationships. Excellent administration skills and experiences. A strong desire to be adaptable and promote high standards that match our values. Good understanding of Microsoft Office will be essential, as well as the motivation to work alone at times, and be trustworthy with data and personal information. An understanding of safeguarding and keeping young people safe is desirable. Qualifications: Full and clean driving licence. Sector qualifications are desirable. Appointment subject to an Enhanced Disclosure Barring Service (DBS) check.
Major Recruitment Telford
Administrator Part Time
Major Recruitment Telford
I am currently recruiting for my Telford based client for an Administrator on an ongoing temporary basis. Pay rate: 12.21ph Hours: 09:30am to 14:30pm Monday to Friday (20 hours per week) Ongoing Temporary role Responsibilities for Administrator Dealing with customers enquiries via phone and email Updating various systems Ensuring clients are updated in regard to delivery Requirements for Administrator: Previous extensive experience in a telephone based role Good data entry skills Good telephone manner Ability to multi task Good eye for detail Contact Amy at Major Recruitment Telford for more information on the Administrator We will carefully consider your application and advise you as to whether we are able to progress with your application, within 3 working days. If you do not hear from us within this time, your details will not be retained. If you're not successful on this occasion, please continue to apply to future roles that we advertise. Major Recruitment are an employment agency working on behalf of our clients. Should you be seeking a new permanent position, temporary assignment or contract, you will find our staff professional and courteous, and our interview process straight forward. We are located in thriving Telford and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment INDFE
Jan 20, 2026
Seasonal
I am currently recruiting for my Telford based client for an Administrator on an ongoing temporary basis. Pay rate: 12.21ph Hours: 09:30am to 14:30pm Monday to Friday (20 hours per week) Ongoing Temporary role Responsibilities for Administrator Dealing with customers enquiries via phone and email Updating various systems Ensuring clients are updated in regard to delivery Requirements for Administrator: Previous extensive experience in a telephone based role Good data entry skills Good telephone manner Ability to multi task Good eye for detail Contact Amy at Major Recruitment Telford for more information on the Administrator We will carefully consider your application and advise you as to whether we are able to progress with your application, within 3 working days. If you do not hear from us within this time, your details will not be retained. If you're not successful on this occasion, please continue to apply to future roles that we advertise. Major Recruitment are an employment agency working on behalf of our clients. Should you be seeking a new permanent position, temporary assignment or contract, you will find our staff professional and courteous, and our interview process straight forward. We are located in thriving Telford and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment INDFE
Sky
Sales Support Associate
Sky Alloa, Clackmannanshire
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 23rd February 2026 Salary: £25,120 per annum Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 23rd February 2026 Salary: £25,120 per annum Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Staffordshire Pathway Project
Finance Manager
Staffordshire Pathway Project
Pathway Project is an inspiring Domestic Abuse Charity that makes a difference, it's a great place to work, we are a charity with big ambitions and huge energy and we need a Finance Manager who can match our energy. We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are looking for a new Finance Manager to be responsible for the effective day-to-day financial management of the charity supporting the CEO with the Finance Strategy. She will be driven, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102). She will work closely with the CEO, SMT and Trustees and she will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation.
Jan 20, 2026
Full time
Pathway Project is an inspiring Domestic Abuse Charity that makes a difference, it's a great place to work, we are a charity with big ambitions and huge energy and we need a Finance Manager who can match our energy. We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are looking for a new Finance Manager to be responsible for the effective day-to-day financial management of the charity supporting the CEO with the Finance Strategy. She will be driven, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102). She will work closely with the CEO, SMT and Trustees and she will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation.
Michael Page
Temporary Customer Service Advisor (Days and Nights)
Michael Page Stockport, Cheshire
This is an exciting opportunity for a Temporary Customer Service Advisor (Days & Nights) to provide exceptional service within the not for profit sector. This role based in Stockport requires a proactive and customer-focused individual to support clients effectively. Client Details The employer operates within the not for profit sector and is recognised for its commitment to delivering outstanding services to it's customers. Description As a Temporary Customer Service Advisor (Days & Nights) you will: Answering calls and handling call-centre type queries related to customer well-being. Providing compassionate and empathetic care to customers. Updating customer accounts within a CRM system. Ad-hoc duties as and when required. Profile To be successful in this role: Experience working within a customer service setting Can commit to an on-going temporary role with the view to go perm Confident on the phone and a positive demeanour Strong work ethic and a self-starter attitude. Team Player A Full UK Driving License is essential for the role & successful DBS check. Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 - 16:00pm), (14:00pm - 22:30pm) and (22:00pm - 06:00am). Job Offer In return, our client can offer: Competitive hourly rate & weekly pay An opportunity to be made perm Immediate start after successful compliance checks Opportunities for professional development and growth Please note we can only accept applications of candidates who do not need to serve notice.
Jan 20, 2026
Seasonal
This is an exciting opportunity for a Temporary Customer Service Advisor (Days & Nights) to provide exceptional service within the not for profit sector. This role based in Stockport requires a proactive and customer-focused individual to support clients effectively. Client Details The employer operates within the not for profit sector and is recognised for its commitment to delivering outstanding services to it's customers. Description As a Temporary Customer Service Advisor (Days & Nights) you will: Answering calls and handling call-centre type queries related to customer well-being. Providing compassionate and empathetic care to customers. Updating customer accounts within a CRM system. Ad-hoc duties as and when required. Profile To be successful in this role: Experience working within a customer service setting Can commit to an on-going temporary role with the view to go perm Confident on the phone and a positive demeanour Strong work ethic and a self-starter attitude. Team Player A Full UK Driving License is essential for the role & successful DBS check. Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 - 16:00pm), (14:00pm - 22:30pm) and (22:00pm - 06:00am). Job Offer In return, our client can offer: Competitive hourly rate & weekly pay An opportunity to be made perm Immediate start after successful compliance checks Opportunities for professional development and growth Please note we can only accept applications of candidates who do not need to serve notice.
Office Angels
Customer Service Supervisor
Office Angels Bristol, Gloucestershire
Customer Service Supervisor (Temp-to-Perm) Location: Bristol Salary: Up to 35,000 per annum (DOE) Industry: Manufacturing We are a well-established manufacturing company based in Bristol, currently seeking an experienced Customer Service Supervisor to join us on a temp-to-perm basis. This role offers an excellent opportunity to join a growing business with the potential for a permanent position following a successful temporary period. The Role You will oversee the day-to-day operations of the customer service team, ensuring excellent service delivery while supporting the wider manufacturing and operations teams. Key responsibilities include: Supervising and supporting a team of customer service advisors Managing daily workloads and ensuring customer queries are resolved efficiently Acting as the escalation point for complex customer issues Monitoring KPIs, service levels, and team performance Coaching, training, and developing team members Liaising with production, sales, and logistics to ensure smooth order processing Identifying and implementing process improvements About You You will ideally have: Previous experience in a customer service supervisor or team leader role Experience within a manufacturing, engineering, or B2B environment (preferred) Strong leadership and communication skills A hands-on, adaptable approach suitable for a temp-to-perm role Strong problem-solving abilities and customer-focused mindset Good IT skills, including CRM systems and MS Office What's on Offer Temp-to-perm opportunity Salary equivalent up to 35,000 per annum (DOE) Immediate or short-notice start available Bristol-based role within a stable manufacturing company Opportunity to secure a permanent position If you're an experienced customer service leader looking for a temp-to-perm opportunity in Bristol, we'd love to hear from you. to apply email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 20, 2026
Full time
Customer Service Supervisor (Temp-to-Perm) Location: Bristol Salary: Up to 35,000 per annum (DOE) Industry: Manufacturing We are a well-established manufacturing company based in Bristol, currently seeking an experienced Customer Service Supervisor to join us on a temp-to-perm basis. This role offers an excellent opportunity to join a growing business with the potential for a permanent position following a successful temporary period. The Role You will oversee the day-to-day operations of the customer service team, ensuring excellent service delivery while supporting the wider manufacturing and operations teams. Key responsibilities include: Supervising and supporting a team of customer service advisors Managing daily workloads and ensuring customer queries are resolved efficiently Acting as the escalation point for complex customer issues Monitoring KPIs, service levels, and team performance Coaching, training, and developing team members Liaising with production, sales, and logistics to ensure smooth order processing Identifying and implementing process improvements About You You will ideally have: Previous experience in a customer service supervisor or team leader role Experience within a manufacturing, engineering, or B2B environment (preferred) Strong leadership and communication skills A hands-on, adaptable approach suitable for a temp-to-perm role Strong problem-solving abilities and customer-focused mindset Good IT skills, including CRM systems and MS Office What's on Offer Temp-to-perm opportunity Salary equivalent up to 35,000 per annum (DOE) Immediate or short-notice start available Bristol-based role within a stable manufacturing company Opportunity to secure a permanent position If you're an experienced customer service leader looking for a temp-to-perm opportunity in Bristol, we'd love to hear from you. to apply email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sky
Customer Experience Design Lead
Sky Reading, Berkshire
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Response
Repairs Administrator
Response Cowley, Oxfordshire
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £27,560 - £30,680 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, Monday Friday Service - Housing & Property Location- AG Palmer House, Littlemore, Oxford What You ll Be Doing: Response are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: First point of contact, and customer service representative for all Housing & Property queries Responsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI s To work as a cohesive unit with other Repairs Administrators Co-ordinate communication across the Housing and Property department Ensure accurate and consistent record keeping through housing management systems. Ensuring confidentiality and compliance with GDPR regulations. Undertake all training required by Response, participate in supervision, induction, appraisal and attend all relevant meetings. Follow all policies and procedures of Response. Support the smooth operation of Property & Housing and their Manager. Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: GCSE s in English and Maths (or equivalent). Understanding and experience of working in an office environment. IT literate with experience using MS Office packages including Excel. Experience working to strict deadlines without compromising content and service. Good communication skills, written, verbal and listening. Strong planning, organisational and time management skills Ability to work as part of a team Ability to work safely and responsibly without direct supervision and on own initiative. Able to handle confidential information appropriately. Flexible approach to working hours. Strong relationship building skills and to be able to build trusting and honest relationships quickly. What We Offer: 25 days annual leave and standard bank and public holidays Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme? Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme? Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Repairs Administrator position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 02/03/2026 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Jan 20, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £27,560 - £30,680 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, Monday Friday Service - Housing & Property Location- AG Palmer House, Littlemore, Oxford What You ll Be Doing: Response are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: First point of contact, and customer service representative for all Housing & Property queries Responsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI s To work as a cohesive unit with other Repairs Administrators Co-ordinate communication across the Housing and Property department Ensure accurate and consistent record keeping through housing management systems. Ensuring confidentiality and compliance with GDPR regulations. Undertake all training required by Response, participate in supervision, induction, appraisal and attend all relevant meetings. Follow all policies and procedures of Response. Support the smooth operation of Property & Housing and their Manager. Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: GCSE s in English and Maths (or equivalent). Understanding and experience of working in an office environment. IT literate with experience using MS Office packages including Excel. Experience working to strict deadlines without compromising content and service. Good communication skills, written, verbal and listening. Strong planning, organisational and time management skills Ability to work as part of a team Ability to work safely and responsibly without direct supervision and on own initiative. Able to handle confidential information appropriately. Flexible approach to working hours. Strong relationship building skills and to be able to build trusting and honest relationships quickly. What We Offer: 25 days annual leave and standard bank and public holidays Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme? Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme? Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Repairs Administrator position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 02/03/2026 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
MMP Consultancy
Administrator
MMP Consultancy
MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London Main Responsibilities: Accurately input overdue jobs and completed tasks into relevant systems. Ensure records are updated with completion details. Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow. Reach out to tenants via phone and email to schedule and confirm repair appointments. Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have. Handle repair requests and log them into the appropriate systems. Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues. Record updates and maintain accurate reports on ongoing repairs. Organise and respond to incoming emails related to repairs and maintenance inquiries. Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication. Experience Required: Experience in working in a responsive repair's environment. Experience of raising, monitoring and recording work orders though a relevant housing / repair management system. Experience in coordinating and following up on work programmes. Ability to work independently, exercising good initiative and judgement Excellent written and verbal communication skills.
Jan 20, 2026
Contractor
MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London Main Responsibilities: Accurately input overdue jobs and completed tasks into relevant systems. Ensure records are updated with completion details. Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow. Reach out to tenants via phone and email to schedule and confirm repair appointments. Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have. Handle repair requests and log them into the appropriate systems. Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues. Record updates and maintain accurate reports on ongoing repairs. Organise and respond to incoming emails related to repairs and maintenance inquiries. Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication. Experience Required: Experience in working in a responsive repair's environment. Experience of raising, monitoring and recording work orders though a relevant housing / repair management system. Experience in coordinating and following up on work programmes. Ability to work independently, exercising good initiative and judgement Excellent written and verbal communication skills.
Dynamix Recruitment ltd
Retail Store Manager
Dynamix Recruitment ltd City, Derby
Position: Store Manager Reports to: Area Manager Job Purpose: The Store Manager is responsible for driving daily sales growth by effectively leading, developing, and motivating their team. They will enhance commercial awareness through strategic sales planning, foster strong customer and colleague relationships through clear communication, and uphold high standards in store presentation, health & safety, and customer service. Key Responsibilities: Leadership & Team Development: Set realistic targets and lead by example with professional behavior and high presentation standards. Recruit, coach, develop, and review team performance alongside the Area Manager, ensuring timely management of all sales, compliance, and HR-related processes. Sales & Commercial Management: Drive all commercial activities, ensuring the team effectively utilizes the sales process. Manage existing and potential customer data, analyzing the local market and competition. Monitor KPI performance reports and implement necessary follow-up actions. Ensure high levels of transactional compliance and enforce fraud prevention procedures. Oversee discount controls, regularly reviewing team transactions to meet sales objectives. Operational & Compliance Oversight: Conduct regular self-assessments using the weekly Store Audit to maintain compliance with company processes. Ensure adherence to all operational procedures and policies as established by the business. Take ownership of health & safety within the store, completing monthly H&S checklists with guidance from the Health & Safety Manager. Customer Service Excellence: Provide exemplary customer service, fostering a positive shopping experience. Proactively manage customer complaints to ensure swift and satisfactory resolutions, in line with company standards. Additional Duties: Collaborate effectively within a team, building strong business relationships internally and externally. Communicate professionally at all levels using appropriate methods and language. Carry out any other reasonable duties as required. Key Accountabilities: Adherence to the Store Commercial & Development Plan in coordination with the Area Manager. Compliance with all company policies, operational procedures, and health & safety regulations. Implementation of the Grey Fleet & Hire Car Policy, as outlined by the business.
Jan 20, 2026
Full time
Position: Store Manager Reports to: Area Manager Job Purpose: The Store Manager is responsible for driving daily sales growth by effectively leading, developing, and motivating their team. They will enhance commercial awareness through strategic sales planning, foster strong customer and colleague relationships through clear communication, and uphold high standards in store presentation, health & safety, and customer service. Key Responsibilities: Leadership & Team Development: Set realistic targets and lead by example with professional behavior and high presentation standards. Recruit, coach, develop, and review team performance alongside the Area Manager, ensuring timely management of all sales, compliance, and HR-related processes. Sales & Commercial Management: Drive all commercial activities, ensuring the team effectively utilizes the sales process. Manage existing and potential customer data, analyzing the local market and competition. Monitor KPI performance reports and implement necessary follow-up actions. Ensure high levels of transactional compliance and enforce fraud prevention procedures. Oversee discount controls, regularly reviewing team transactions to meet sales objectives. Operational & Compliance Oversight: Conduct regular self-assessments using the weekly Store Audit to maintain compliance with company processes. Ensure adherence to all operational procedures and policies as established by the business. Take ownership of health & safety within the store, completing monthly H&S checklists with guidance from the Health & Safety Manager. Customer Service Excellence: Provide exemplary customer service, fostering a positive shopping experience. Proactively manage customer complaints to ensure swift and satisfactory resolutions, in line with company standards. Additional Duties: Collaborate effectively within a team, building strong business relationships internally and externally. Communicate professionally at all levels using appropriate methods and language. Carry out any other reasonable duties as required. Key Accountabilities: Adherence to the Store Commercial & Development Plan in coordination with the Area Manager. Compliance with all company policies, operational procedures, and health & safety regulations. Implementation of the Grey Fleet & Hire Car Policy, as outlined by the business.
Penguin Recruitment
Senior Ecologist
Penguin Recruitment Leicester, Leicestershire
Senior Ecologist Location: Lockington Hall Office Salary: 30,000 - 40,000 DOE Type: Permanent, Full-Time Perks for You Competitive salary ( 30-40k depending on experience) Hybrid and flexible working options Paid professional memberships and support with CIEEM Clear progression pathway within a growing ecology team Ongoing training and CPD opportunities Generous annual leave allowance Supportive, collaborative working culture The Opportunity Our client is a well-established and highly regarded environmental consultancy with a strong national presence. Due to continued growth, they are seeking an experienced Senior Ecologist to join their team based from the Lockington office . This is an excellent opportunity for an ecologist looking to take the next step in their career, working on a wide range of high-quality projects while mentoring junior staff and contributing to project delivery and business development. Key Responsibilities Leading and delivering ecological surveys and assessments (including PEAs, UKHab, protected species surveys) Managing projects from inception through to completion Producing and reviewing high-quality technical reports Acting as a key point of contact for clients and stakeholders Supporting and mentoring Assistant and Consultant Ecologists Contributing to tendering, fee proposals, and project planning Ensuring work is delivered in line with legislation and best practice About You Degree (or equivalent) in Ecology or a related discipline Several years' experience working as a professional ecologist Strong report writing and project management skills Good working knowledge of UK wildlife legislation and planning policy Experience with protected species surveys (one or more specialist areas desirable) CIEEM membership (or working towards) Full UK driving licence Why Apply? This role offers the chance to join a respected consultancy that genuinely invests in its people. You'll work on varied and meaningful projects, have real influence over your work, and enjoy long-term career development in a supportive environment. Please contact James Hardie at Penguin Recruitment.
Jan 20, 2026
Full time
Senior Ecologist Location: Lockington Hall Office Salary: 30,000 - 40,000 DOE Type: Permanent, Full-Time Perks for You Competitive salary ( 30-40k depending on experience) Hybrid and flexible working options Paid professional memberships and support with CIEEM Clear progression pathway within a growing ecology team Ongoing training and CPD opportunities Generous annual leave allowance Supportive, collaborative working culture The Opportunity Our client is a well-established and highly regarded environmental consultancy with a strong national presence. Due to continued growth, they are seeking an experienced Senior Ecologist to join their team based from the Lockington office . This is an excellent opportunity for an ecologist looking to take the next step in their career, working on a wide range of high-quality projects while mentoring junior staff and contributing to project delivery and business development. Key Responsibilities Leading and delivering ecological surveys and assessments (including PEAs, UKHab, protected species surveys) Managing projects from inception through to completion Producing and reviewing high-quality technical reports Acting as a key point of contact for clients and stakeholders Supporting and mentoring Assistant and Consultant Ecologists Contributing to tendering, fee proposals, and project planning Ensuring work is delivered in line with legislation and best practice About You Degree (or equivalent) in Ecology or a related discipline Several years' experience working as a professional ecologist Strong report writing and project management skills Good working knowledge of UK wildlife legislation and planning policy Experience with protected species surveys (one or more specialist areas desirable) CIEEM membership (or working towards) Full UK driving licence Why Apply? This role offers the chance to join a respected consultancy that genuinely invests in its people. You'll work on varied and meaningful projects, have real influence over your work, and enjoy long-term career development in a supportive environment. Please contact James Hardie at Penguin Recruitment.
Teleperformance
Team Leader
Teleperformance City, Newcastle Upon Tyne
Job Title: Team Leader Department: TBC Management Responsibility for: 18 Specialist Travel Required : N/A Reports to : ACCM Location: Remote Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
Jan 20, 2026
Full time
Job Title: Team Leader Department: TBC Management Responsibility for: 18 Specialist Travel Required : N/A Reports to : ACCM Location: Remote Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history
Sky
Sales Support Advisor
Sky West Linton, Peeblesshire
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 23rd February 2026 Salary: £25,120 per annum Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 23rd February 2026 Salary: £25,120 per annum Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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