To apply, click on the link at the end of the posts and all the best with your applications. Requirements Grade 12 Peace Officer Certificate Driver's licence (Code EB) Computer Literacy An Accredited Advanced Driving Course will be advantageous First Aid Course 2-3 years relevant experience in the field of protection /VIP Security Key Performance Areas To transport VIP's to official engagements when representing the City to ensure VIP's are safe whilst performing their duties. Compiling and submitting reports to the Senior VIP officer regarding specific or perceived risks associated with VIP's and reporting all incidents and safety concerns. Making correct and concise decisions regarding the extraditing of VIP's in instances when a VIP Protection office is not available. To ensure good governance principles are practiced to ensure all matters are properly recorded and archived. Maintaining an operational diary detailing all movements, deviations and incidents. To ensure all VIP's and visiting dignitaries are treated with respect and in a dignified manner in order to promote and enhance the corporate image of the City. SALARY Basic Salary: R p.a Principal Facility Officer Requirements Relevant tertiary qualification, preferably a National Diploma in Horticulture or related qualifications in facilities management 5-8 years' relevant experience Computer Literacy Valid code B/EB drivers Licence Physically Fit Be prepared to work weekends and public holidays No criminal record Key Performance Areas Coordinate the management of staff, facilities, events, projects, and programs. Develop and implement work schedules, procedures, and methods to ensure smooth day-to-day operations. Monitor and evaluate subordinate performance, ensuring effective facility and asset management. Facilitate communication with internal and external clients, including coordinating meetings and working groups. Ensure stakeholders are informed of project progress, policies, and issues of common concern to support departmental objectives. Draft and manage correspondence, reports, and complex documentation to support asset functioning. Ensure accurate record-keeping, analyse statistical data, and maintain safe custody of important documents. Coordinate monthly information management reports and asset control, ensuring effective resource use. Apply professional knowledge to develop and implement programs, systems, policies, and practices for asset management. Conduct research and evaluations, analyse data, and integrate findings into project designs, policies, and procedures. Collaborate with professionals to develop and implement short- and long-term departmental initiatives. Promote facility use for sports and cultural events that align. SALARY Basic: R p.a Requirements Qualified Trade Tested Artisan in Mechanical Engineering (Fitter/Fitter & Turner/Millwright) Three (3) to Five (5) years' post-apprenticeship experience as per KPA's Computer Literacy Valid Code B/EB drivers Licence Sound knowledge of the Occupational Health & Safety Act, No 85. Availability and willingness to work in all weather conditions, work outside normal working hours during emergencies and planned overtime/standby duties. Physically fit and able-bodied Key Performance Areas Check the status of plant and equipment communicating and malfunction to the immediate supervisor. Coordinate and monitor the installation, maintenance and repair work of the mechanical team, (Artisan, handyman and labourers etc.) or external contractors. Diagnose faults through the application and visual and other related inspections and investigation procedures. Carry out planned maintenance and repairs on specialised machinery and equipment such as centrifugal blowers, centrifuges, compressors, turbines, belt presses, screens etc. Communicate with the immediate supervisor and establish material and resource necessary against specific work orders. Giving input into the design and fabrication process (i.e. taking of measurements of equipment and components). Complete internal transactional documentation (e.g. time sheets, log sheets, progress and productivity report, etc.) and related forms (Vehicle checklist). SALARY R p.a. - Basic Salary Requirements National Diploma in Mechanical Engineering Three (3) to Five (5) years' relevant experience as per KPAs A sound knowledge of mechanical and related plant equipment pertaining to water and sanitation conveyance and treatment infrastructure A working knowledge of the occupational health and safety act Valid Code B/EB driver's licence Incumbent should be physically fit and able bodied Availability and willingness to work in all weather conditions, work outside normal working hours during emergencies and planned overtime/standby duties Physically fit and able-bodied Key Performance Areas Performs project work - improvement and modifications including design selection review, equipment selection, site meetings, installation, commissioning and handing over, and technical reports. Monitoring Contractor performance against agreed terms and conditions through ongoing interaction with site personnel, on-site inspections, etc. and alerting the Contractor to any acts of non-conformance. Perform Contract Administration and Works Project Management functions on Repairs and Maintenance tenders and Contracts. Execute scheduled periodic statutory inspections, calibration and condition monitoring tests on tools and critical plant equipment. Review equipment design suitability and recommend modifications (i.e. new and additional functionality) required on existing systems as a result of process or operational changes. Performs high level trouble shooting on complex equipment employing engineering logic and concepts. Lead root cause analysis studies and present learning to maintenance teams. Investigating specific mechanical problems and resolve these using specialist knowledge. Updating and maintaining data for use on future projects. SALARY R p.a. - Basic Salary Requirements Three year National Diploma in Road Transport Management Diesel Mechanic/Construction Plant/Heavy Plant/Earthmoving Trade Certificate (Advantageous). 5-8 years' experience as at an appropriate level as per KPA's below. Supervisory experience. A valid Code C or EC driver's licence. Must be willing to work overtime as well as weekends. Key Performance Areas FUNCTIONAL ADMIN SUPPORT: Providing technical support to operations on matters pertaining to vehicle monitoring, tracking systems, electronic fuel management system and compiling relevant management information. Updating and maintenance of SAP master data. Checking the budget allocations for specific acquisitions, interventions and/or activities. TENDERS AND CONTRACTS: To procure vehicle equipment as well as Consumables. Drafting technical specifications with regards to on-board computer requirements. Performance management of awarded contracts i.e. technical compliance. SUPERVISION: Monitoring attendance, conduct, output and addressing deviations from agreed performance indicators. Establishing the adequacy and availability of personnel and defining skill gap and training needs. COMPLIANCE MONITORING: Visiting, satellite workshops, vendors and conducting inspections in accordance with vehicle design, specifications, and statutory regulations. Ensuring the certification of roadworthiness of all vehicles requiring roadworthy certificates. Monitoring compliance with legislative requirements of solid waste vehicular fleet AARTO demerit system. SCHEDULES AND RECORDKEEPING: Calculating cost, vehicle downtime and estimated time of delivery in accordance with laid down tariffs. Report instances where driver abuse is evident, to Head: Fleet. Maintaining and controlling the filing system for approved and outstanding vehicles services. SALARY R p.a Basic Salary CS 49/25 Student Requirements The City of Cape Town is looking forward to receiving applications for our Internship Programme in Cape Town from graduates whose home language is either Afrikaans or Xhosa with any of the following qualifications: Degree or diploma with one of the following majors or at least up to second-year level o Afrikaans/Xhosa o Translation studies o Language practice o Linguistics Accreditation by an acknowledged institution to interpret into and from SA Sign Language Certificate or other qualification in interpreting from English into Afrikaans, Xhosa or SA Sign Language Cape Town, or the Mother City, is South Africa's oldest city, its second-most populous city and the legislative capital. It is made up of a diverse population, a rich history, world-famous tourist attractions and an exciting calendar of international and local events. The City's 231 councillors and more than staff serve 4 million residents across a sprawling cosmopolitan metro of 2 500 square kilometres. . click apply for full job details
May 22, 2025
Full time
To apply, click on the link at the end of the posts and all the best with your applications. Requirements Grade 12 Peace Officer Certificate Driver's licence (Code EB) Computer Literacy An Accredited Advanced Driving Course will be advantageous First Aid Course 2-3 years relevant experience in the field of protection /VIP Security Key Performance Areas To transport VIP's to official engagements when representing the City to ensure VIP's are safe whilst performing their duties. Compiling and submitting reports to the Senior VIP officer regarding specific or perceived risks associated with VIP's and reporting all incidents and safety concerns. Making correct and concise decisions regarding the extraditing of VIP's in instances when a VIP Protection office is not available. To ensure good governance principles are practiced to ensure all matters are properly recorded and archived. Maintaining an operational diary detailing all movements, deviations and incidents. To ensure all VIP's and visiting dignitaries are treated with respect and in a dignified manner in order to promote and enhance the corporate image of the City. SALARY Basic Salary: R p.a Principal Facility Officer Requirements Relevant tertiary qualification, preferably a National Diploma in Horticulture or related qualifications in facilities management 5-8 years' relevant experience Computer Literacy Valid code B/EB drivers Licence Physically Fit Be prepared to work weekends and public holidays No criminal record Key Performance Areas Coordinate the management of staff, facilities, events, projects, and programs. Develop and implement work schedules, procedures, and methods to ensure smooth day-to-day operations. Monitor and evaluate subordinate performance, ensuring effective facility and asset management. Facilitate communication with internal and external clients, including coordinating meetings and working groups. Ensure stakeholders are informed of project progress, policies, and issues of common concern to support departmental objectives. Draft and manage correspondence, reports, and complex documentation to support asset functioning. Ensure accurate record-keeping, analyse statistical data, and maintain safe custody of important documents. Coordinate monthly information management reports and asset control, ensuring effective resource use. Apply professional knowledge to develop and implement programs, systems, policies, and practices for asset management. Conduct research and evaluations, analyse data, and integrate findings into project designs, policies, and procedures. Collaborate with professionals to develop and implement short- and long-term departmental initiatives. Promote facility use for sports and cultural events that align. SALARY Basic: R p.a Requirements Qualified Trade Tested Artisan in Mechanical Engineering (Fitter/Fitter & Turner/Millwright) Three (3) to Five (5) years' post-apprenticeship experience as per KPA's Computer Literacy Valid Code B/EB drivers Licence Sound knowledge of the Occupational Health & Safety Act, No 85. Availability and willingness to work in all weather conditions, work outside normal working hours during emergencies and planned overtime/standby duties. Physically fit and able-bodied Key Performance Areas Check the status of plant and equipment communicating and malfunction to the immediate supervisor. Coordinate and monitor the installation, maintenance and repair work of the mechanical team, (Artisan, handyman and labourers etc.) or external contractors. Diagnose faults through the application and visual and other related inspections and investigation procedures. Carry out planned maintenance and repairs on specialised machinery and equipment such as centrifugal blowers, centrifuges, compressors, turbines, belt presses, screens etc. Communicate with the immediate supervisor and establish material and resource necessary against specific work orders. Giving input into the design and fabrication process (i.e. taking of measurements of equipment and components). Complete internal transactional documentation (e.g. time sheets, log sheets, progress and productivity report, etc.) and related forms (Vehicle checklist). SALARY R p.a. - Basic Salary Requirements National Diploma in Mechanical Engineering Three (3) to Five (5) years' relevant experience as per KPAs A sound knowledge of mechanical and related plant equipment pertaining to water and sanitation conveyance and treatment infrastructure A working knowledge of the occupational health and safety act Valid Code B/EB driver's licence Incumbent should be physically fit and able bodied Availability and willingness to work in all weather conditions, work outside normal working hours during emergencies and planned overtime/standby duties Physically fit and able-bodied Key Performance Areas Performs project work - improvement and modifications including design selection review, equipment selection, site meetings, installation, commissioning and handing over, and technical reports. Monitoring Contractor performance against agreed terms and conditions through ongoing interaction with site personnel, on-site inspections, etc. and alerting the Contractor to any acts of non-conformance. Perform Contract Administration and Works Project Management functions on Repairs and Maintenance tenders and Contracts. Execute scheduled periodic statutory inspections, calibration and condition monitoring tests on tools and critical plant equipment. Review equipment design suitability and recommend modifications (i.e. new and additional functionality) required on existing systems as a result of process or operational changes. Performs high level trouble shooting on complex equipment employing engineering logic and concepts. Lead root cause analysis studies and present learning to maintenance teams. Investigating specific mechanical problems and resolve these using specialist knowledge. Updating and maintaining data for use on future projects. SALARY R p.a. - Basic Salary Requirements Three year National Diploma in Road Transport Management Diesel Mechanic/Construction Plant/Heavy Plant/Earthmoving Trade Certificate (Advantageous). 5-8 years' experience as at an appropriate level as per KPA's below. Supervisory experience. A valid Code C or EC driver's licence. Must be willing to work overtime as well as weekends. Key Performance Areas FUNCTIONAL ADMIN SUPPORT: Providing technical support to operations on matters pertaining to vehicle monitoring, tracking systems, electronic fuel management system and compiling relevant management information. Updating and maintenance of SAP master data. Checking the budget allocations for specific acquisitions, interventions and/or activities. TENDERS AND CONTRACTS: To procure vehicle equipment as well as Consumables. Drafting technical specifications with regards to on-board computer requirements. Performance management of awarded contracts i.e. technical compliance. SUPERVISION: Monitoring attendance, conduct, output and addressing deviations from agreed performance indicators. Establishing the adequacy and availability of personnel and defining skill gap and training needs. COMPLIANCE MONITORING: Visiting, satellite workshops, vendors and conducting inspections in accordance with vehicle design, specifications, and statutory regulations. Ensuring the certification of roadworthiness of all vehicles requiring roadworthy certificates. Monitoring compliance with legislative requirements of solid waste vehicular fleet AARTO demerit system. SCHEDULES AND RECORDKEEPING: Calculating cost, vehicle downtime and estimated time of delivery in accordance with laid down tariffs. Report instances where driver abuse is evident, to Head: Fleet. Maintaining and controlling the filing system for approved and outstanding vehicles services. SALARY R p.a Basic Salary CS 49/25 Student Requirements The City of Cape Town is looking forward to receiving applications for our Internship Programme in Cape Town from graduates whose home language is either Afrikaans or Xhosa with any of the following qualifications: Degree or diploma with one of the following majors or at least up to second-year level o Afrikaans/Xhosa o Translation studies o Language practice o Linguistics Accreditation by an acknowledged institution to interpret into and from SA Sign Language Certificate or other qualification in interpreting from English into Afrikaans, Xhosa or SA Sign Language Cape Town, or the Mother City, is South Africa's oldest city, its second-most populous city and the legislative capital. It is made up of a diverse population, a rich history, world-famous tourist attractions and an exciting calendar of international and local events. The City's 231 councillors and more than staff serve 4 million residents across a sprawling cosmopolitan metro of 2 500 square kilometres. . click apply for full job details
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
May 22, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
May 22, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Position based in Shepshed, Leicester from January/February 2025 - to work from alternative location(s) until new facility is operational. Job Types: Full-time, Permanent Salary: up to £48,000 per year Benefits we offer Company pension - 4% employer/4% employee contribution Private healthcare - with opportunity to upgrade to include immediate family 25 days holiday plus bank holidays plus opportunity to buy up to 4 days or sell up to 5 days. £500 joining fee. £1,000 referral programme Life assurance - 3 x salary GIP (Group Income Protection) Annual employee wellbeing payment. Long service and success awards and recognition Many training development opportunities. Full PPE provided for all climate conditions Xmas vouchers Employee assistance program via Health Assured. If you are looking to work in an environment where the importance of team spirit is valued highly, where safety of staff is of primary importance and where you are encouraged to enhance your skills set, then TIP Group are the business for you. TIP Group is a "Great Place To Work" certified company and we are constantly investing in the latest IT technology, tooling & training. Our well-maintained and equipped maintenance facilities and service vans, ensure you will have the right tools to best serve our customers. Responsibilities: Maintain good workshop loading and prioritise repairs in line with the customer's and/or our business demands Minimise trailer/truck downtime by identifying the most economical repair method Ensure all inspections, services and repairs are carried out in the workshop, on the roadside or at customer's own premises to a high maintenance standard within the company guidelines and to conform with all current mandatory & EHS (environmental health & safety) legislation Manage all workshop systems and processes as required Encourage good workshop practices to ensure a safe, tidy, hazard-free working environment and ensure compliance with the Company's EHS policy, procedures and legislation Maintain adequate staffing levels by control of holiday requests and workshop loading Control overtime working in line with maintenance requirements Process paperwork in an accurate and timely manner within the company guidelines Identify opportunities to exploit the manufacturer's warranty and goodwill schemes to best advantage Analyse branch maintenance trends and highlight to manager Ensure that all agreed goals & objectives are met or exceeded Ensure all company vehicles are operated at all times in accordance with road traffic law and company policy and ensure employees adhere to the TIP Mobile Van Policy Provide high customer service levels & demonstrate Company values at all times Highlight all potential business commercial opportunities to managers Ensure all staff driving Mobile Service Vans have understood & signed the Mobile Van Policy and it is adhered to at all times Ensure all staff members wear/use the correct PPE (Personal Protective Equipment) at all times Adhere to Company health & safety policies and procedures at all times and notify the Branch Manager regarding any health & safety concerns Undertake all required training as deemed necessary by the company Whilst the above outlines the main duties of the post the list is not exhaustive and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager. Qualifications/Requirements: Previous experience of workshop management is an advantage for this position Must be "time served" technician or possess City & Guilds 1,2 & 3 Certificates or equivalent qualifications & experience and have a technical background/experience in trailer repairs Have a customer and team centric mindset and high level of professionalism Experience of managing a team is a distinct advantage Self-motivated with a high level of enthusiasm and good communication skills Good organization skills and attention to detail with ability to prioritise workloads and meet deadlines. Ability to work autonomously Confidence to pushback and question Analytical and numerical approach to interpreting data is an advantage Computer literate Proven admin skills Full and valid driving licence. We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.
May 22, 2025
Full time
Position based in Shepshed, Leicester from January/February 2025 - to work from alternative location(s) until new facility is operational. Job Types: Full-time, Permanent Salary: up to £48,000 per year Benefits we offer Company pension - 4% employer/4% employee contribution Private healthcare - with opportunity to upgrade to include immediate family 25 days holiday plus bank holidays plus opportunity to buy up to 4 days or sell up to 5 days. £500 joining fee. £1,000 referral programme Life assurance - 3 x salary GIP (Group Income Protection) Annual employee wellbeing payment. Long service and success awards and recognition Many training development opportunities. Full PPE provided for all climate conditions Xmas vouchers Employee assistance program via Health Assured. If you are looking to work in an environment where the importance of team spirit is valued highly, where safety of staff is of primary importance and where you are encouraged to enhance your skills set, then TIP Group are the business for you. TIP Group is a "Great Place To Work" certified company and we are constantly investing in the latest IT technology, tooling & training. Our well-maintained and equipped maintenance facilities and service vans, ensure you will have the right tools to best serve our customers. Responsibilities: Maintain good workshop loading and prioritise repairs in line with the customer's and/or our business demands Minimise trailer/truck downtime by identifying the most economical repair method Ensure all inspections, services and repairs are carried out in the workshop, on the roadside or at customer's own premises to a high maintenance standard within the company guidelines and to conform with all current mandatory & EHS (environmental health & safety) legislation Manage all workshop systems and processes as required Encourage good workshop practices to ensure a safe, tidy, hazard-free working environment and ensure compliance with the Company's EHS policy, procedures and legislation Maintain adequate staffing levels by control of holiday requests and workshop loading Control overtime working in line with maintenance requirements Process paperwork in an accurate and timely manner within the company guidelines Identify opportunities to exploit the manufacturer's warranty and goodwill schemes to best advantage Analyse branch maintenance trends and highlight to manager Ensure that all agreed goals & objectives are met or exceeded Ensure all company vehicles are operated at all times in accordance with road traffic law and company policy and ensure employees adhere to the TIP Mobile Van Policy Provide high customer service levels & demonstrate Company values at all times Highlight all potential business commercial opportunities to managers Ensure all staff driving Mobile Service Vans have understood & signed the Mobile Van Policy and it is adhered to at all times Ensure all staff members wear/use the correct PPE (Personal Protective Equipment) at all times Adhere to Company health & safety policies and procedures at all times and notify the Branch Manager regarding any health & safety concerns Undertake all required training as deemed necessary by the company Whilst the above outlines the main duties of the post the list is not exhaustive and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager. Qualifications/Requirements: Previous experience of workshop management is an advantage for this position Must be "time served" technician or possess City & Guilds 1,2 & 3 Certificates or equivalent qualifications & experience and have a technical background/experience in trailer repairs Have a customer and team centric mindset and high level of professionalism Experience of managing a team is a distinct advantage Self-motivated with a high level of enthusiasm and good communication skills Good organization skills and attention to detail with ability to prioritise workloads and meet deadlines. Ability to work autonomously Confidence to pushback and question Analytical and numerical approach to interpreting data is an advantage Computer literate Proven admin skills Full and valid driving licence. We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
May 22, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
May 21, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Location: Gamlingay, Cambridgeshire Hours: Mon-Fri, 8am-5pm Salary: Negotiable depending upon experience The Company An international leading access provider, with operations in UK, Ireland and UAE. Brogan Group focus on career development and promotion - people are the core of everything we do. If you are looking for a career not just a job, you are in the right place! Benefits Amazing opportunities for career progression Recognition rewards Team bonding days Training: In-house seminars and workshops Social and Collaborative environment Client entertainment and charity events Flat management system and autonomous environment Positive company culture Diversity Team orientated company who hire culture fit first rather than the skills only Due to our continuous expansion, we are currently recruiting for Depot Stock Controller in our Gamlingay Depot, Bedfordshire Duties: Control all equipment in and out of depot on stock system Set up and manage overall stock system Input stock delivered to and collected from sites onto Syrinx system Input stock purchased onto Syrinx system Ensure that all stock held within the depot is organised and logged correctly Ensure all records are accurate and losses/errors are minimised Prepare delivery and collection sheets Act as point of contact for Site Supervisors for equipment queries and taking orders Order equipment from suppliers (as advised by Yard Manager / Service Engineers) The role is varied including all general administrative duties as required within a busy plant yard Ideal candidate: Experience using stock control systems Stock control/depot experience in a fast-paced environment Hire depot experience is desirable Excellent computer skills (Excel, spreadsheets, Word, etc.) Strong communication and organisational skills This organisation is an equal opportunities employer
May 21, 2025
Full time
Location: Gamlingay, Cambridgeshire Hours: Mon-Fri, 8am-5pm Salary: Negotiable depending upon experience The Company An international leading access provider, with operations in UK, Ireland and UAE. Brogan Group focus on career development and promotion - people are the core of everything we do. If you are looking for a career not just a job, you are in the right place! Benefits Amazing opportunities for career progression Recognition rewards Team bonding days Training: In-house seminars and workshops Social and Collaborative environment Client entertainment and charity events Flat management system and autonomous environment Positive company culture Diversity Team orientated company who hire culture fit first rather than the skills only Due to our continuous expansion, we are currently recruiting for Depot Stock Controller in our Gamlingay Depot, Bedfordshire Duties: Control all equipment in and out of depot on stock system Set up and manage overall stock system Input stock delivered to and collected from sites onto Syrinx system Input stock purchased onto Syrinx system Ensure that all stock held within the depot is organised and logged correctly Ensure all records are accurate and losses/errors are minimised Prepare delivery and collection sheets Act as point of contact for Site Supervisors for equipment queries and taking orders Order equipment from suppliers (as advised by Yard Manager / Service Engineers) The role is varied including all general administrative duties as required within a busy plant yard Ideal candidate: Experience using stock control systems Stock control/depot experience in a fast-paced environment Hire depot experience is desirable Excellent computer skills (Excel, spreadsheets, Word, etc.) Strong communication and organisational skills This organisation is an equal opportunities employer
DEPOT MANAGER OTE: 55,000pa HGV Technician Job Details Basic Salary: £50,000pa + Car Allowance Working Hours: Monday-Friday - 08:00-17:30 Location: Hams Hall For the Depot Managerrole you will need to have prior management experience working within a dealership or fleet maintenance environment, with the ability to take charge and make the necessary decisions to smoothly guide the operations of a largely successful company. Responsibilities of Depot Manager - Carry out all aspects of maintenance, including servicing, inspection, repair, MOT preparation and breakdowns. - Maintain a high level of understanding of Legal Compliance and standards of Roadworthiness, demonstrating an awareness of the DVSA Earned Recognition Scheme. - Maintain the company's high levels in health & safety. - Operate safe systems of work and pride in the fleet, ensuring SOP's and RA's are up to date for every task performed. - Manage operation of workshop inclusive of staff and vehicle management. - Carry out and arrange routine inspections and maintenance of all vehicles to DVSA standards. i.e. vehicles, workshop, etc. - Monitor and report on DVSA/DVA pass rates. - Manage the DVSA/DVA booking system. - Ensure all vehicles worked upon are handled carefully and that all precautions are taken in line with health & safety requirements. - Work within the confines of a tight contract/budget and maximize external labour and parts sales. - Closely monitor labour and parts sales to ensure monthly targets are met. - Organising vehicle / Trailer breakdowns. Skills and Qualifications of Depot Manager - Ideally have must have experience within a commercial vehicle setting. - Minimum of 5 years' experience in HGV and trailer maintenance - Minimum of 2 years supervisory experience in a workshop environment - Be flexible and have the ability to work unsupervised with a high level of self-motivation. - NVQ Level 3 or IRTE qualified Commercial Vehicle Technician, but equivalent qualifications considered. Experience may also be considered as an alternative to academic qualifications. - Clean HGV / LGV licence preferred, but not essential. Please contact George Skills Please reference job number: 51424
May 21, 2025
Full time
DEPOT MANAGER OTE: 55,000pa HGV Technician Job Details Basic Salary: £50,000pa + Car Allowance Working Hours: Monday-Friday - 08:00-17:30 Location: Hams Hall For the Depot Managerrole you will need to have prior management experience working within a dealership or fleet maintenance environment, with the ability to take charge and make the necessary decisions to smoothly guide the operations of a largely successful company. Responsibilities of Depot Manager - Carry out all aspects of maintenance, including servicing, inspection, repair, MOT preparation and breakdowns. - Maintain a high level of understanding of Legal Compliance and standards of Roadworthiness, demonstrating an awareness of the DVSA Earned Recognition Scheme. - Maintain the company's high levels in health & safety. - Operate safe systems of work and pride in the fleet, ensuring SOP's and RA's are up to date for every task performed. - Manage operation of workshop inclusive of staff and vehicle management. - Carry out and arrange routine inspections and maintenance of all vehicles to DVSA standards. i.e. vehicles, workshop, etc. - Monitor and report on DVSA/DVA pass rates. - Manage the DVSA/DVA booking system. - Ensure all vehicles worked upon are handled carefully and that all precautions are taken in line with health & safety requirements. - Work within the confines of a tight contract/budget and maximize external labour and parts sales. - Closely monitor labour and parts sales to ensure monthly targets are met. - Organising vehicle / Trailer breakdowns. Skills and Qualifications of Depot Manager - Ideally have must have experience within a commercial vehicle setting. - Minimum of 5 years' experience in HGV and trailer maintenance - Minimum of 2 years supervisory experience in a workshop environment - Be flexible and have the ability to work unsupervised with a high level of self-motivation. - NVQ Level 3 or IRTE qualified Commercial Vehicle Technician, but equivalent qualifications considered. Experience may also be considered as an alternative to academic qualifications. - Clean HGV / LGV licence preferred, but not essential. Please contact George Skills Please reference job number: 51424
Are you an experienced GSE/HGV tech looking for a new challenge? We are seeking a dedicated and detail-oriented professional to join our team. In this role, you will work closely with the Workshop Supervisor to ensure the maintenance and repair of vehicles and plant equipment to the highest standard. Roles and Responsbilities Repair vehicles and plants as requested by the Workshop Supervisor Carry out inspections, brake and smoke tests and show all defects to the Workshop Supervisor before commencing with any repairs or booking out any parts Diagnose and inform the Workshop Supervisor of all work and parts required before commencing job Job card/inspection sheet must be completed correctly to current point of repair and handed to the Workshop Supervisor at the end of each day s shift. All non-productive time is also to be added to the correct job card for authorisation by the Workshop Supervisor Label parts and put them onto correct shelves, e.g. warranty or exchange unit Quarantine, label and report all defective tooling immediately to the site Workshop Supervisor Report any defective items immediately to the Workshop Supervisor Experience and Qualifications Motor Mechanics LGV City & Guilds Level 3 in motor mechanics Forklift (desirable) Operational vehicle/logistical background Experience of working in a customer focused environment Experience in the vehicle maintenance sector Benefits Competitive salary 6% employer pension contribution 3X Salary Life Assurance Health Cash Plan Employee Assistance Programme (EAP) Private medical insurance
May 21, 2025
Full time
Are you an experienced GSE/HGV tech looking for a new challenge? We are seeking a dedicated and detail-oriented professional to join our team. In this role, you will work closely with the Workshop Supervisor to ensure the maintenance and repair of vehicles and plant equipment to the highest standard. Roles and Responsbilities Repair vehicles and plants as requested by the Workshop Supervisor Carry out inspections, brake and smoke tests and show all defects to the Workshop Supervisor before commencing with any repairs or booking out any parts Diagnose and inform the Workshop Supervisor of all work and parts required before commencing job Job card/inspection sheet must be completed correctly to current point of repair and handed to the Workshop Supervisor at the end of each day s shift. All non-productive time is also to be added to the correct job card for authorisation by the Workshop Supervisor Label parts and put them onto correct shelves, e.g. warranty or exchange unit Quarantine, label and report all defective tooling immediately to the site Workshop Supervisor Report any defective items immediately to the Workshop Supervisor Experience and Qualifications Motor Mechanics LGV City & Guilds Level 3 in motor mechanics Forklift (desirable) Operational vehicle/logistical background Experience of working in a customer focused environment Experience in the vehicle maintenance sector Benefits Competitive salary 6% employer pension contribution 3X Salary Life Assurance Health Cash Plan Employee Assistance Programme (EAP) Private medical insurance
DEPOT MANAGER OTE: 55,000pa HGV Technician Job Details Basic Salary: £50,000pa + Car Allowance Working Hours: Monday-Friday - 08:00-17:30 Location: Stoke For the Depot Managerrole you will need to have prior management experience working within a dealership or fleet maintenance environment, with the ability to take charge and make the necessary decisions to smoothly guide the operations of a largely successful company. Responsibilities of Depot Manager - Carry out all aspects of maintenance, including servicing, inspection, repair, MOT preparation and breakdowns. - Maintain a high level of understanding of Legal Compliance and standards of Roadworthiness, demonstrating an awareness of the DVSA Earned Recognition Scheme. - Maintain the company's high levels in health & safety. - Operate safe systems of work and pride in the fleet, ensuring SOP's and RA's are up to date for every task performed. - Manage operation of workshop inclusive of staff and vehicle management. - Carry out and arrange routine inspections and maintenance of all vehicles to DVSA standards. i.e. vehicles, workshop, etc. - Monitor and report on DVSA/DVA pass rates. - Manage the DVSA/DVA booking system. - Ensure all vehicles worked upon are handled carefully and that all precautions are taken in line with health & safety requirements. - Work within the confines of a tight contract/budget and maximize external labour and parts sales. - Closely monitor labour and parts sales to ensure monthly targets are met. - Organising vehicle / Trailer breakdowns. Skills and Qualifications of Depot Manager - Ideally have must have experience within a commercial vehicle setting. - Minimum of 5 years' experience in HGV and trailer maintenance - Minimum of 2 years supervisory experience in a workshop environment - Be flexible and have the ability to work unsupervised with a high level of self-motivation. - NVQ Level 3 or IRTE qualified Commercial Vehicle Technician, but equivalent qualifications considered. Experience may also be considered as an alternative to academic qualifications. - Clean HGV / LGV licence preferred, but not essential. Please contact George Skills Please reference job number: 51423
May 21, 2025
Full time
DEPOT MANAGER OTE: 55,000pa HGV Technician Job Details Basic Salary: £50,000pa + Car Allowance Working Hours: Monday-Friday - 08:00-17:30 Location: Stoke For the Depot Managerrole you will need to have prior management experience working within a dealership or fleet maintenance environment, with the ability to take charge and make the necessary decisions to smoothly guide the operations of a largely successful company. Responsibilities of Depot Manager - Carry out all aspects of maintenance, including servicing, inspection, repair, MOT preparation and breakdowns. - Maintain a high level of understanding of Legal Compliance and standards of Roadworthiness, demonstrating an awareness of the DVSA Earned Recognition Scheme. - Maintain the company's high levels in health & safety. - Operate safe systems of work and pride in the fleet, ensuring SOP's and RA's are up to date for every task performed. - Manage operation of workshop inclusive of staff and vehicle management. - Carry out and arrange routine inspections and maintenance of all vehicles to DVSA standards. i.e. vehicles, workshop, etc. - Monitor and report on DVSA/DVA pass rates. - Manage the DVSA/DVA booking system. - Ensure all vehicles worked upon are handled carefully and that all precautions are taken in line with health & safety requirements. - Work within the confines of a tight contract/budget and maximize external labour and parts sales. - Closely monitor labour and parts sales to ensure monthly targets are met. - Organising vehicle / Trailer breakdowns. Skills and Qualifications of Depot Manager - Ideally have must have experience within a commercial vehicle setting. - Minimum of 5 years' experience in HGV and trailer maintenance - Minimum of 2 years supervisory experience in a workshop environment - Be flexible and have the ability to work unsupervised with a high level of self-motivation. - NVQ Level 3 or IRTE qualified Commercial Vehicle Technician, but equivalent qualifications considered. Experience may also be considered as an alternative to academic qualifications. - Clean HGV / LGV licence preferred, but not essential. Please contact George Skills Please reference job number: 51423
My client is a leading provider of logistics services based in North East Lincolnshire, an exciting opportunity has arisen for a Workshop Supervisor to join the existing team. The successful candidate will be qualified to City & Guilds in Heavy Vehicle Maintenance and Repair (or equivalent) and will have proven Engineering Quality experience within a HGV environment and experience in mentoring or training and development. Reporting to the Workshop Manager main duties will include but are not limited to; Conduct Internal Quality Audits on all aspects of the preventative and corrective maintenance program. Provide Quality Reports with suitable recommendations and viable solutions. Plan, monitor and assess technical apprentice development in conjunction with their Apprenticeship Programs. Coordinate with stakeholders ensuring a unified approach to maintenance. Build and maintain relationships with our customers, service providers and workforce. Be the main point of contact for all quality aspects relating to workshops in the UK. Assist in the implementation of new processes pertaining to maintenance and record keeping. Assist in comparison studies relating to technical matters. Resolve any issues relating to quality and training with guidance and support from Management. This permanent vacancy is being advertised on behalf of CMA Consultancy Limited.
May 21, 2025
Full time
My client is a leading provider of logistics services based in North East Lincolnshire, an exciting opportunity has arisen for a Workshop Supervisor to join the existing team. The successful candidate will be qualified to City & Guilds in Heavy Vehicle Maintenance and Repair (or equivalent) and will have proven Engineering Quality experience within a HGV environment and experience in mentoring or training and development. Reporting to the Workshop Manager main duties will include but are not limited to; Conduct Internal Quality Audits on all aspects of the preventative and corrective maintenance program. Provide Quality Reports with suitable recommendations and viable solutions. Plan, monitor and assess technical apprentice development in conjunction with their Apprenticeship Programs. Coordinate with stakeholders ensuring a unified approach to maintenance. Build and maintain relationships with our customers, service providers and workforce. Be the main point of contact for all quality aspects relating to workshops in the UK. Assist in the implementation of new processes pertaining to maintenance and record keeping. Assist in comparison studies relating to technical matters. Resolve any issues relating to quality and training with guidance and support from Management. This permanent vacancy is being advertised on behalf of CMA Consultancy Limited.
Ernest Gordon Recruitment Limited
Coventry, Warwickshire
Assembly and Test Engineer (Electrical / Machine Tools) 40,000- 50,000 + Quarterly Bonus + Monday-Friday + Days-Based + Static + Training + Company Benefits Coventry Are you an Assembly and Test Engineer from an Electrical background looking for a varied supervisory role carrying out inspections on specialist CNC Machines within a leading distributor of CNC Machine tools who offer ongoing progression and a quarterly bonus to increase your earnings? This company are a market leader in machine tools distribution who have continually grown since their establishment in the 1970s to the point they have a major presence both in the UK and internationally. Due to an ever increasing workload they are now looking to further grow their workshop team. In this technical role, you will work from electrical drawings to carry out tests and inspections of CNC machines, ensuring they meet specification. You will also undertake retrofit work, including assembly, fitting, fault-finding, and working on various interface systems, as you work within the tight-knit team of 4, supporting junior members in addition to liaising with management and other departments. This role would suit someone an Assembly and Test Engineer or similar from an Electrical / Machine Tools background looking for a site-based, static role within a leading company who offer the chance to work on specialist machinery and ongoing progression. The Role: Carry out Inspections on Machine Tools to ensure they fit specifications Read and work from electrical drawings Retrofit work including assembly, fitting and fault finding Work within tight-knit team of 4, mentor junior team members Monday-Friday 8:30-5:00 (Monday-Thursday) 8:30-3:00 (Friday) The Person: Assembly and Test Engineer or similar Able to read and work from Electrical drawings Machine Tools / Process Equipment background Assembly, Test, Engineer, Workshop, Technician, Mechanical, Electrical, Machinery, Drawings, Site-based, Hydraulics, CNC, Monday-Friday, Days-based, Midlands, Birmingham, Coventry, Warwick, Leamington Spa Reference number: BBBH19739 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
May 21, 2025
Full time
Assembly and Test Engineer (Electrical / Machine Tools) 40,000- 50,000 + Quarterly Bonus + Monday-Friday + Days-Based + Static + Training + Company Benefits Coventry Are you an Assembly and Test Engineer from an Electrical background looking for a varied supervisory role carrying out inspections on specialist CNC Machines within a leading distributor of CNC Machine tools who offer ongoing progression and a quarterly bonus to increase your earnings? This company are a market leader in machine tools distribution who have continually grown since their establishment in the 1970s to the point they have a major presence both in the UK and internationally. Due to an ever increasing workload they are now looking to further grow their workshop team. In this technical role, you will work from electrical drawings to carry out tests and inspections of CNC machines, ensuring they meet specification. You will also undertake retrofit work, including assembly, fitting, fault-finding, and working on various interface systems, as you work within the tight-knit team of 4, supporting junior members in addition to liaising with management and other departments. This role would suit someone an Assembly and Test Engineer or similar from an Electrical / Machine Tools background looking for a site-based, static role within a leading company who offer the chance to work on specialist machinery and ongoing progression. The Role: Carry out Inspections on Machine Tools to ensure they fit specifications Read and work from electrical drawings Retrofit work including assembly, fitting and fault finding Work within tight-knit team of 4, mentor junior team members Monday-Friday 8:30-5:00 (Monday-Thursday) 8:30-3:00 (Friday) The Person: Assembly and Test Engineer or similar Able to read and work from Electrical drawings Machine Tools / Process Equipment background Assembly, Test, Engineer, Workshop, Technician, Mechanical, Electrical, Machinery, Drawings, Site-based, Hydraulics, CNC, Monday-Friday, Days-based, Midlands, Birmingham, Coventry, Warwick, Leamington Spa Reference number: BBBH19739 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Our client based in Aberdeen are looking for a Workshop Foreman to due their team on a staff basis. Job Description Ensure comprehensive daily toolbox talks are prepared and held at the beginning of each day. Responsible for the co-ordination of the day-to-day running of the workshop and preparation of equipment. Allocate job tasks and coordinate activity between the mechanical, electrical and workshop departments to ensure equipment is fit for purpose and readied on time. Liaise with relevant teams/departments to ensure all projects fulfil customer requirements and to ensure of on time delivery and service quality. Ensure that servicing and upkeep of all equipment is to the highest standard, to provide the best service quality and service to our customers. Ensure that all equipment assigned to a job is maintained and fully certified as per company procedures. Responsible for creating full equipment and lifting certification packs for each job and ensuring they are added to the relevant job folder. Oversee and assist in load-out packaging of equipment ensuring containers are loaded correctly and safely as per company procedure and industry guidelines. Ensure workshop is kept in a safe, tidy, and organised condition at all times. Ensure all work tasks comply with procedures and guidelines outlined in the Quality Management System. Ensure all logistical paperwork (e.g. cargo summary/single lift forms) for equipment loadout and backload is completed accurately and submitted to the Operations Team in a timely manner. Ensure equipment returning from a job is checked in a timely manner with all items and assets checked against the backload manifest. Track all container movements and liaise with the Operations Department for when units are needed to be ordered and or off hired. Liaise with operations department to obtain dates for organising truck movements for the loadout of equipment. Participate and arrange workshop on-call rota. General facilities management such as visual inspection of the roofing, roller doors, fire doors as well as taking meter readings and general maintenance. Ensure goods in/out are managed safely and recorded in accordance with procedures. Responsible for the retrieval of quotes and the sourcing of materials required for facilities maintenance, workshop, and consumables. Justification on all spend is to be issued to the Product Line Manager for approval. Ensure stock checks are taken and recorded for workshop consumables and that stocks are kept at practical and efficient levels. Implement cost and time saving ideas for workshop operations and equipment preparation. Ensure the quality of purchases and processes are monitored and evaluated on a continuous basis. Ensure all assets are tracked and their status and locations are kept updated. QUALIFICATIONS/EXPERIENCE Previous supervisory experience required Knowledge and experience of using power tools essential Experience in a similar role in the oil and gas industry preferred Computer literate with experience in the use of MS Word, Excel, and Outlook packages Driving license essential Forklift license an advantage; B2 Forklift Truck operation certification preferred
May 20, 2025
Full time
Our client based in Aberdeen are looking for a Workshop Foreman to due their team on a staff basis. Job Description Ensure comprehensive daily toolbox talks are prepared and held at the beginning of each day. Responsible for the co-ordination of the day-to-day running of the workshop and preparation of equipment. Allocate job tasks and coordinate activity between the mechanical, electrical and workshop departments to ensure equipment is fit for purpose and readied on time. Liaise with relevant teams/departments to ensure all projects fulfil customer requirements and to ensure of on time delivery and service quality. Ensure that servicing and upkeep of all equipment is to the highest standard, to provide the best service quality and service to our customers. Ensure that all equipment assigned to a job is maintained and fully certified as per company procedures. Responsible for creating full equipment and lifting certification packs for each job and ensuring they are added to the relevant job folder. Oversee and assist in load-out packaging of equipment ensuring containers are loaded correctly and safely as per company procedure and industry guidelines. Ensure workshop is kept in a safe, tidy, and organised condition at all times. Ensure all work tasks comply with procedures and guidelines outlined in the Quality Management System. Ensure all logistical paperwork (e.g. cargo summary/single lift forms) for equipment loadout and backload is completed accurately and submitted to the Operations Team in a timely manner. Ensure equipment returning from a job is checked in a timely manner with all items and assets checked against the backload manifest. Track all container movements and liaise with the Operations Department for when units are needed to be ordered and or off hired. Liaise with operations department to obtain dates for organising truck movements for the loadout of equipment. Participate and arrange workshop on-call rota. General facilities management such as visual inspection of the roofing, roller doors, fire doors as well as taking meter readings and general maintenance. Ensure goods in/out are managed safely and recorded in accordance with procedures. Responsible for the retrieval of quotes and the sourcing of materials required for facilities maintenance, workshop, and consumables. Justification on all spend is to be issued to the Product Line Manager for approval. Ensure stock checks are taken and recorded for workshop consumables and that stocks are kept at practical and efficient levels. Implement cost and time saving ideas for workshop operations and equipment preparation. Ensure the quality of purchases and processes are monitored and evaluated on a continuous basis. Ensure all assets are tracked and their status and locations are kept updated. QUALIFICATIONS/EXPERIENCE Previous supervisory experience required Knowledge and experience of using power tools essential Experience in a similar role in the oil and gas industry preferred Computer literate with experience in the use of MS Word, Excel, and Outlook packages Driving license essential Forklift license an advantage; B2 Forklift Truck operation certification preferred
Service Manager St Albans Up to £60,000 + Company Vehicle A great opportunity has arisen for a Service Manager to join a well-established company in the plant hire industry. This role offers a competitive salary of up to £60,000 , a company vehicle , and the chance to take on a leadership position within a busy service department. The Role As Service Manager , you will be responsible for overseeing the service department, ensuring the efficient maintenance and repair of equipment. You will play a key role in managing the team, maintaining safety standards, and keeping operations running smoothly. This is a hands-on role that requires a balance of leadership, organisation, and technical knowledge. Your responsibilities will include: Managing workshop staff and overseeing day-to-day operations Ensuring equipment checks, servicing, and repairs are completed effectively Maintaining compliance with Health & Safety regulations Monitoring costs and looking for ways to improve efficiency Conducting toolbox talks and performance discussions Supporting recruitment and training of workshop staff What We re Looking For The ideal candidate will have previous management experience within a workshop or service department, along with strong organisational skills and a good understanding of maintenance operations. Knowledge of Microsoft Excel and an NVQ Level 3 in Plant Maintenance (or equivalent) would be an advantage. A proactive approach and the ability to meet deadlines are key to success in this role. Why Join Us? A well-established company with a strong reputation A team-focused environment with a positive workplace culture Opportunities for career growth and development A role where you can make a real impact on efficiency and service standards Previous experience in similar roles may include: Service Manager Workshop Manager Depot Manager Fleet Maintenance Manager Plant Manager Engineering Manager Heavy Plant Manager Workshop Supervisor Equipment Service Manager If you re looking for a leadership role within a growing business, this could be the perfect opportunity. Apply today, call Tyler on (phone number removed) or email on (url removed)
May 20, 2025
Full time
Service Manager St Albans Up to £60,000 + Company Vehicle A great opportunity has arisen for a Service Manager to join a well-established company in the plant hire industry. This role offers a competitive salary of up to £60,000 , a company vehicle , and the chance to take on a leadership position within a busy service department. The Role As Service Manager , you will be responsible for overseeing the service department, ensuring the efficient maintenance and repair of equipment. You will play a key role in managing the team, maintaining safety standards, and keeping operations running smoothly. This is a hands-on role that requires a balance of leadership, organisation, and technical knowledge. Your responsibilities will include: Managing workshop staff and overseeing day-to-day operations Ensuring equipment checks, servicing, and repairs are completed effectively Maintaining compliance with Health & Safety regulations Monitoring costs and looking for ways to improve efficiency Conducting toolbox talks and performance discussions Supporting recruitment and training of workshop staff What We re Looking For The ideal candidate will have previous management experience within a workshop or service department, along with strong organisational skills and a good understanding of maintenance operations. Knowledge of Microsoft Excel and an NVQ Level 3 in Plant Maintenance (or equivalent) would be an advantage. A proactive approach and the ability to meet deadlines are key to success in this role. Why Join Us? A well-established company with a strong reputation A team-focused environment with a positive workplace culture Opportunities for career growth and development A role where you can make a real impact on efficiency and service standards Previous experience in similar roles may include: Service Manager Workshop Manager Depot Manager Fleet Maintenance Manager Plant Manager Engineering Manager Heavy Plant Manager Workshop Supervisor Equipment Service Manager If you re looking for a leadership role within a growing business, this could be the perfect opportunity. Apply today, call Tyler on (phone number removed) or email on (url removed)
Maintenance Engineer, Dungannon, manufacturing plant, days, excellent benefits Your new company Maintenance Engineer job with a Global Manufacturing firm. They manufacture for the mining and quarry industry and offer excellent career potential. Having recently invested in the expansion of their Dungannon plant, they forecast a very positive future and an incredible proportion of the team are very long-serving due to their positive approach to innovation, team spirit and local feel and global reach. Your career has endless opportunities with this company and your company benefits package is excellent. Your new role Working in a team of 6 and reporting to a long-serving supervisor, you are always ensuring the plant is running safely and that all equipment, including cranes, workshop machines and welders, are all available for use. This is preventative and reactive work, updating CMS and reviewing why things break down and working on how you could stop that happening in the future. What you'll need to succeed Maintenance experience in manufacturing and ability to read electrical drawings What you'll get in return Working a day shift Monday to Friday with an early Friday finish. Positive working environment, enhanced annual leave, perks, discount retail card, pension, investment in your development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 20, 2025
Full time
Maintenance Engineer, Dungannon, manufacturing plant, days, excellent benefits Your new company Maintenance Engineer job with a Global Manufacturing firm. They manufacture for the mining and quarry industry and offer excellent career potential. Having recently invested in the expansion of their Dungannon plant, they forecast a very positive future and an incredible proportion of the team are very long-serving due to their positive approach to innovation, team spirit and local feel and global reach. Your career has endless opportunities with this company and your company benefits package is excellent. Your new role Working in a team of 6 and reporting to a long-serving supervisor, you are always ensuring the plant is running safely and that all equipment, including cranes, workshop machines and welders, are all available for use. This is preventative and reactive work, updating CMS and reviewing why things break down and working on how you could stop that happening in the future. What you'll need to succeed Maintenance experience in manufacturing and ability to read electrical drawings What you'll get in return Working a day shift Monday to Friday with an early Friday finish. Positive working environment, enhanced annual leave, perks, discount retail card, pension, investment in your development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
HGV Technician - The salary is 39,000.88 + Shift Premium of 13% ( 5,017.28), permanent position, 40 hours per week (06:00-14:30 and 13:00-22:00, Monday to Friday), location, Ruislip London. Responsibilities: Responsible for servicing and repairing defects on fire vehicles Servicing fire pumps Diagnose faults and test vehicles utilising equipment available and using recognised test procedures and techniques. Including road testing where deemed necessary Work in an efficient and productive manner, achieving the targets set out and agreed with Workshop Supervisors or Manager Operate a 'Fix First Time' way of working ensuring quality of work is at the utmost standard and meets/exceeds any inspection carried out against it Drive in a manner within the parameters of the law This position involves manual work. This could include lifting, bending, using tools or standing for extended periods of time. Required experience: Experience in Mechanical Workshops or Car Plants Experience in servicing and repairing HGVs / LGVs NVQ Level-3 in Heavy Vehicle Maintenance If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.
May 19, 2025
Full time
HGV Technician - The salary is 39,000.88 + Shift Premium of 13% ( 5,017.28), permanent position, 40 hours per week (06:00-14:30 and 13:00-22:00, Monday to Friday), location, Ruislip London. Responsibilities: Responsible for servicing and repairing defects on fire vehicles Servicing fire pumps Diagnose faults and test vehicles utilising equipment available and using recognised test procedures and techniques. Including road testing where deemed necessary Work in an efficient and productive manner, achieving the targets set out and agreed with Workshop Supervisors or Manager Operate a 'Fix First Time' way of working ensuring quality of work is at the utmost standard and meets/exceeds any inspection carried out against it Drive in a manner within the parameters of the law This position involves manual work. This could include lifting, bending, using tools or standing for extended periods of time. Required experience: Experience in Mechanical Workshops or Car Plants Experience in servicing and repairing HGVs / LGVs NVQ Level-3 in Heavy Vehicle Maintenance If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.
Workshop Controller Basic up to £36k, OTE £42k Romford Permanent/Full Time Monday to Friday (8am 6pm) Our client, located in Romford Essex, is looking for an experienced Workshop Controller to join their team. If you hold experience as a Workshop Controller and would like to be within a role that could lead to further career progression - get in touch with us today and let s, see if we can help you! Duties & Responsibilities of a Workshop Controller: • Ensure service and repairs are carried out to the highest standards of quality. • Lead, motivate and allocate work to the technicians. • Ensure health and safety procedures are observed and always maintained. • Actively coach and develop the service team to increase individual competencies. • Liaise with the service advisors as to when repairs are due to be completed, ensuring the customer is kept up to date. Your Background & Skill: • Proven experience as a Workshop Supervisor/Controller within the motor trade. • Good technical knowledge. • Strong computer skills fast at learning computer software. • Excellent communication skills. • Ability to manage a workshop team and give instruction. • Good time management skills. • Strong technical knowledge. For further details on this Workshop Controller role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
May 17, 2025
Full time
Workshop Controller Basic up to £36k, OTE £42k Romford Permanent/Full Time Monday to Friday (8am 6pm) Our client, located in Romford Essex, is looking for an experienced Workshop Controller to join their team. If you hold experience as a Workshop Controller and would like to be within a role that could lead to further career progression - get in touch with us today and let s, see if we can help you! Duties & Responsibilities of a Workshop Controller: • Ensure service and repairs are carried out to the highest standards of quality. • Lead, motivate and allocate work to the technicians. • Ensure health and safety procedures are observed and always maintained. • Actively coach and develop the service team to increase individual competencies. • Liaise with the service advisors as to when repairs are due to be completed, ensuring the customer is kept up to date. Your Background & Skill: • Proven experience as a Workshop Supervisor/Controller within the motor trade. • Good technical knowledge. • Strong computer skills fast at learning computer software. • Excellent communication skills. • Ability to manage a workshop team and give instruction. • Good time management skills. • Strong technical knowledge. For further details on this Workshop Controller role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
CAD / CAM Manager £55,000 - £60,000 + Autonomy + Bonus + Further Training Available + Sick Pay + Employee Assistance Schemes + Early Finish Friday Workshop based in Crediton. Commutable from Exeter, Tiverton, Cullompton, Okehampton, South Molton, Newton Abbot and surrounding areas. Are you from an Engineering Manager / Supervisor background with Applications, Design, Project or similar experience an click apply for full job details
May 17, 2025
Full time
CAD / CAM Manager £55,000 - £60,000 + Autonomy + Bonus + Further Training Available + Sick Pay + Employee Assistance Schemes + Early Finish Friday Workshop based in Crediton. Commutable from Exeter, Tiverton, Cullompton, Okehampton, South Molton, Newton Abbot and surrounding areas. Are you from an Engineering Manager / Supervisor background with Applications, Design, Project or similar experience an click apply for full job details
EMPLOYEE RELATIONS PARTNER / LONDON OR MANCHESTER BASED / HYBRID AD HOC OFFICE VISITS / £35,000 - £48,000 / 9 MONTHS FIXED TERM CONTRACT Working collaboratively with the HRBP team and partnering with our internal legal team, the Employee Relations Partner will assess and resolve employee relations matters ensuring consistency across the region (APAC or EMEA) and alignment with WEX policies and practices. This position will help to ensure a fair and consistent approach, promoting a positive culture while minimizing risks. Internal Relationships HR Business Partners: Collaborate to address employee concerns and align employee relations strategies with business objectives. Line Managers and Supervisors: Provide guidance on handling employee issues and fostering a positive workplace environment. Legal and Compliance Teams: Ensure workplace practices comply with local employment laws and regulations. Payroll and Benefits Teams: Address employee inquiries related to compensation and benefits and any payroll related matters. Senior Leadership: Report trends and insights on employee relations to inform decision-making. External Relationships Mediation and Arbitration Services: Work with external bodies to resolve complex employee disputes. Regulatory Authorities: Liaise with government agencies (e.g., ACAS in the UK) on employment compliance issues. External Legal Counsel: Consult on employment law matters requiring specialist expertise. Training Providers: Partner with vendors to deliver workshops on employee relations topics such as conflict resolution and workplace communication. What s on Offer? Competitive salary of between £35,000-£48,000 dependent upon experience and Location Annual company bonus 37.5 hour week- Monday to Friday, no evenings or weekends Hybrid working from either our Manchester or London office (ad-hoc) Industry leading pension 25 days holidays plus bank holidays with the opportunity to purchase additional holidays Life assurance & Income protection Discount & perks platform GymFlex membership & Cycle2Work Scheme Key Responsibilities of the Employee Relations Partner: Counsel and provide assistance to employees and all levels of management in employee or management issues, including, but not limited to, performance management, corrective action, restructuring/ reorg, legal issues, investigations, terminations, conflict management and injury and illness and long term absence. Assist managers with addressing performance concerns, including reviewing performance expectation summaries and performance improvement plans, sitting in on meetings between managers and employees, and advising managers on appropriate courses of action. Collect, prepare and analyze Employee Relations data including case tracking, performance trends, exit interviews, etc., and provide insights and recommendations to key stakeholders. Work with the Employee Relations team and key stakeholders on the progression of continuous improvement initiatives and special projects. Partner with external vendors, internal stakeholders, and managers to support employees with transitional return to work requests. Collect, prepare and analyze Employee Relations data including case tracking, performance trends, exit interviews, etc., and provide insights and recommendations to key stakeholders. Experience You ll Bring In-depth knowledge of Employee Relations (ER), with a strong understanding of EMEA ER laws and compliance regulations. Fluency in a European languages, such as French, Italian, Dutch, or German, would be advantageous to effectively communicate across diverse regions. Proven experience advising and supporting employees and managers at all levels on a wide range of ER issues, such as performance management, corrective actions, restructuring/reorganizations, legal matters, investigations, terminations, and conflict resolution. Demonstrated ability to assist managers in addressing performance concerns, including the development of performance improvement plans, participating in meetings, and offering guidance on appropriate actions. Strong analytical skills with the ability to collect, prepare, and analyze ER data (such as case tracking, performance trends, and exit interviews) and provide actionable insights and recommendations to key stakeholders. Proven track record of conducting investigations into policy violations, discrimination, bullying, and other workplace concerns, and providing clear recommendations to HRBPs and business leaders based on findings. What s next? If you believe you have the experience for our Employee Relations Partner here at WEX then please APPLY TODAY for immediate consideration.
May 16, 2025
Contractor
EMPLOYEE RELATIONS PARTNER / LONDON OR MANCHESTER BASED / HYBRID AD HOC OFFICE VISITS / £35,000 - £48,000 / 9 MONTHS FIXED TERM CONTRACT Working collaboratively with the HRBP team and partnering with our internal legal team, the Employee Relations Partner will assess and resolve employee relations matters ensuring consistency across the region (APAC or EMEA) and alignment with WEX policies and practices. This position will help to ensure a fair and consistent approach, promoting a positive culture while minimizing risks. Internal Relationships HR Business Partners: Collaborate to address employee concerns and align employee relations strategies with business objectives. Line Managers and Supervisors: Provide guidance on handling employee issues and fostering a positive workplace environment. Legal and Compliance Teams: Ensure workplace practices comply with local employment laws and regulations. Payroll and Benefits Teams: Address employee inquiries related to compensation and benefits and any payroll related matters. Senior Leadership: Report trends and insights on employee relations to inform decision-making. External Relationships Mediation and Arbitration Services: Work with external bodies to resolve complex employee disputes. Regulatory Authorities: Liaise with government agencies (e.g., ACAS in the UK) on employment compliance issues. External Legal Counsel: Consult on employment law matters requiring specialist expertise. Training Providers: Partner with vendors to deliver workshops on employee relations topics such as conflict resolution and workplace communication. What s on Offer? Competitive salary of between £35,000-£48,000 dependent upon experience and Location Annual company bonus 37.5 hour week- Monday to Friday, no evenings or weekends Hybrid working from either our Manchester or London office (ad-hoc) Industry leading pension 25 days holidays plus bank holidays with the opportunity to purchase additional holidays Life assurance & Income protection Discount & perks platform GymFlex membership & Cycle2Work Scheme Key Responsibilities of the Employee Relations Partner: Counsel and provide assistance to employees and all levels of management in employee or management issues, including, but not limited to, performance management, corrective action, restructuring/ reorg, legal issues, investigations, terminations, conflict management and injury and illness and long term absence. Assist managers with addressing performance concerns, including reviewing performance expectation summaries and performance improvement plans, sitting in on meetings between managers and employees, and advising managers on appropriate courses of action. Collect, prepare and analyze Employee Relations data including case tracking, performance trends, exit interviews, etc., and provide insights and recommendations to key stakeholders. Work with the Employee Relations team and key stakeholders on the progression of continuous improvement initiatives and special projects. Partner with external vendors, internal stakeholders, and managers to support employees with transitional return to work requests. Collect, prepare and analyze Employee Relations data including case tracking, performance trends, exit interviews, etc., and provide insights and recommendations to key stakeholders. Experience You ll Bring In-depth knowledge of Employee Relations (ER), with a strong understanding of EMEA ER laws and compliance regulations. Fluency in a European languages, such as French, Italian, Dutch, or German, would be advantageous to effectively communicate across diverse regions. Proven experience advising and supporting employees and managers at all levels on a wide range of ER issues, such as performance management, corrective actions, restructuring/reorganizations, legal matters, investigations, terminations, and conflict resolution. Demonstrated ability to assist managers in addressing performance concerns, including the development of performance improvement plans, participating in meetings, and offering guidance on appropriate actions. Strong analytical skills with the ability to collect, prepare, and analyze ER data (such as case tracking, performance trends, and exit interviews) and provide actionable insights and recommendations to key stakeholders. Proven track record of conducting investigations into policy violations, discrimination, bullying, and other workplace concerns, and providing clear recommendations to HRBPs and business leaders based on findings. What s next? If you believe you have the experience for our Employee Relations Partner here at WEX then please APPLY TODAY for immediate consideration.
Go back Gloucestershire Hospitals NHS Foundation Trust Lead Co-ordinator, Band 5- Chronic Pain Service The closing date is 21 May 2025 Lead Co-ordinator, Band 5- Chronic Pain Service (secondment 9 month position or until 30/03/26, whichever the sooner) We are seeking an experienced, enthusiastic and highly motivated individual to join our Chronic Pain Service as Lead Administration Co-ordinator. This is an exciting opportunity for the successful candidate to lead the cross-site administration team as they move towards the consolidation of work across the entire chronic pain service; supporting the delivery of consultant led clinics and procedure lists, as well as those led by psychologists, nurses and physiotherapists within Pain Self-Management. Whilst expected to work independently and with autonomy, the post holder will benefit from support provided by the Assistant General Manager and General Manager for Anaesthetic and Pain services, as well as that provided from within the chronic pain team. Main duties of the job Job Purpose; Ensure the efficient and effective management of the administration processes and systems within the Chronic Pain service, providing leadership and support to administration and clerical staff. Provide expertise in the pro-active management of patient pathways from referral to discharge, ensuring the entire pathway is managed smoothly. Support the General Manager and Assistant General Manager to deliver service and Trust objectives eg; Referral To Treatment (RTT), waiting times, clinic utilisation and the smooth and timely movement of patients within the consultant led and pain self-management clinics. Assist, and lead where appropriate, modernisation and change initiatives to achieve continuous service delivery in collaboration with the clinical and management teams About us We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you. Job responsibilities Key roles and responsibilities; Manage and lead the administrative and clerical staff within the chronic pain service, to include the line management of administration staff. Oversee appraisals and mandatory training, ensuring compliance with Trust targets Identify any training needs and assist with implementing and delivering training / workshops as required. Monitor performance and sickness absence and take appropriate action when necessary. Work cohesively and collaboratively with all members of the chronic pain team to ensure that the service is managed efficiently and effectively for the benefit of service users and staff. Ensure the pro-active management of patient referrals, highlighting concerns or issues to the AGM or GM. Ensure the patients journey is processed in a timely and efficient manner and pro-actively escalate issues in the patient pathway so that potential delays are resolved at the earliest opportunity. Ensure all patients on waiting or treatment lists are given appropriate appointments within agreed timescales and any investigations required are booked. Monitor clinic utilisation, ensuring that clinics are set up and adjusted according to patient demands and any agreed service changes, liaising directly with the pathway co-ordinator and other services such as the Central Booking Office and Trak management teams as required. Work with the GM, AGM and clinical teams to support service improvement initiatives which help streamline processes to improve the quality of care and service provision, taking the lead for various projects as required by the GM. Represent the administration team within staff meetings and meetings with other services, teams and departments as appropriate. Assist staff with resolution of payroll queries Demonstrate own activities / tasks to new or less experienced members of staff Contribute towards the recruitment and retention of administration and clerical staff within service Maintain own e-learning and mandatory training Work without direct supervision, liaising and communicating with various disciplines as appropriate. The post holder will be required to undertake any other appropriate duties according to the needs of the service. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before variations to the job description are made. Communications and Working Relationships;General Managers Deputy and Assistant General Managers Members of the multi-disciplinary team ie; nurses, psychologists, medical consultants, physiotherapists Secretarial and administration staff Day surgery staff Health Records staff Central Booking Office staff Patients, relatives and carers Procurement and Creditors Payroll and finance staff Conference providers and training leads Systems management teams Most Challenging Part of the Job; Requirement to work within a busy environment with frequent interruptions Assisting with the management of, and reacting to, an unpredictable workload with changing priorities Management of demands from clinical teams to provide adequate administration support within limited resources Working flexibly across sites and providing visibility to all members of the chronic pain team Managing conflict and staff disagreements Physical, mental and emotional effort and working conditions; The post holder is required to work cohesively with colleagues and to use their own initiative to analyse, make decisions and implement, monitor and evaluate the effectiveness of their contribution to the chronic pain service to ensure the best outcome for excellent service delivery. Expected to sit predominantly at a desk but have frequent interruptions, with the need to move around the department and to other departments when required. Use of VDU on a daily basis High levels of concentration are required in an environment with frequent interruptions either by telephone or face to face contacts A requirement to plan own work, between hospital sites, and to balance changing and sometimes conflicting priorities. A requirement for light physical effort for short periods such as lifting and handling stationery, files and office equipment Dealing with sensitive and confidential information, that may sometimes be distressing. There will be a need to talk to patients who contact the department, who are sometimes distressed, whilst also supporting other admin staff to manage these calls. Personal duty of care in relation to safe usage of equipment Responsibility for financial transactions in a position of trust and responsibility. Person Specification Qualifications GCSE (or equivalent) in Maths and English Educated to degree level or post-secondary education experience Health and Social Care management certificate, BTEC management qualification or equivalent work experience Experience Experience of working within a team Experience of co-ordinating and delegating work effectively Supervisory experience with ability to train and line manage staff Experience of managing own workload autonomously without direct supervision Knowledge/ Skills Knowledge, skill and experience of using the full range of administrative software programmes to include all Microsoft applications; word, excel, access, e-mail An understanding of basic financial processes Excellent communication, negotiation and interpersonal skills for communicating with staff and service users Working knowledge of Trak, infoflex, Electronic Patient Records Knowledge and skill relating to Electronic Referral System (ERS), patient pathways, management of waiting lists and clinic / day case booking processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust £29,970 to £36,483 a year(pa pro rata if part-time)
May 16, 2025
Full time
Go back Gloucestershire Hospitals NHS Foundation Trust Lead Co-ordinator, Band 5- Chronic Pain Service The closing date is 21 May 2025 Lead Co-ordinator, Band 5- Chronic Pain Service (secondment 9 month position or until 30/03/26, whichever the sooner) We are seeking an experienced, enthusiastic and highly motivated individual to join our Chronic Pain Service as Lead Administration Co-ordinator. This is an exciting opportunity for the successful candidate to lead the cross-site administration team as they move towards the consolidation of work across the entire chronic pain service; supporting the delivery of consultant led clinics and procedure lists, as well as those led by psychologists, nurses and physiotherapists within Pain Self-Management. Whilst expected to work independently and with autonomy, the post holder will benefit from support provided by the Assistant General Manager and General Manager for Anaesthetic and Pain services, as well as that provided from within the chronic pain team. Main duties of the job Job Purpose; Ensure the efficient and effective management of the administration processes and systems within the Chronic Pain service, providing leadership and support to administration and clerical staff. Provide expertise in the pro-active management of patient pathways from referral to discharge, ensuring the entire pathway is managed smoothly. Support the General Manager and Assistant General Manager to deliver service and Trust objectives eg; Referral To Treatment (RTT), waiting times, clinic utilisation and the smooth and timely movement of patients within the consultant led and pain self-management clinics. Assist, and lead where appropriate, modernisation and change initiatives to achieve continuous service delivery in collaboration with the clinical and management teams About us We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you. Job responsibilities Key roles and responsibilities; Manage and lead the administrative and clerical staff within the chronic pain service, to include the line management of administration staff. Oversee appraisals and mandatory training, ensuring compliance with Trust targets Identify any training needs and assist with implementing and delivering training / workshops as required. Monitor performance and sickness absence and take appropriate action when necessary. Work cohesively and collaboratively with all members of the chronic pain team to ensure that the service is managed efficiently and effectively for the benefit of service users and staff. Ensure the pro-active management of patient referrals, highlighting concerns or issues to the AGM or GM. Ensure the patients journey is processed in a timely and efficient manner and pro-actively escalate issues in the patient pathway so that potential delays are resolved at the earliest opportunity. Ensure all patients on waiting or treatment lists are given appropriate appointments within agreed timescales and any investigations required are booked. Monitor clinic utilisation, ensuring that clinics are set up and adjusted according to patient demands and any agreed service changes, liaising directly with the pathway co-ordinator and other services such as the Central Booking Office and Trak management teams as required. Work with the GM, AGM and clinical teams to support service improvement initiatives which help streamline processes to improve the quality of care and service provision, taking the lead for various projects as required by the GM. Represent the administration team within staff meetings and meetings with other services, teams and departments as appropriate. Assist staff with resolution of payroll queries Demonstrate own activities / tasks to new or less experienced members of staff Contribute towards the recruitment and retention of administration and clerical staff within service Maintain own e-learning and mandatory training Work without direct supervision, liaising and communicating with various disciplines as appropriate. The post holder will be required to undertake any other appropriate duties according to the needs of the service. This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before variations to the job description are made. Communications and Working Relationships;General Managers Deputy and Assistant General Managers Members of the multi-disciplinary team ie; nurses, psychologists, medical consultants, physiotherapists Secretarial and administration staff Day surgery staff Health Records staff Central Booking Office staff Patients, relatives and carers Procurement and Creditors Payroll and finance staff Conference providers and training leads Systems management teams Most Challenging Part of the Job; Requirement to work within a busy environment with frequent interruptions Assisting with the management of, and reacting to, an unpredictable workload with changing priorities Management of demands from clinical teams to provide adequate administration support within limited resources Working flexibly across sites and providing visibility to all members of the chronic pain team Managing conflict and staff disagreements Physical, mental and emotional effort and working conditions; The post holder is required to work cohesively with colleagues and to use their own initiative to analyse, make decisions and implement, monitor and evaluate the effectiveness of their contribution to the chronic pain service to ensure the best outcome for excellent service delivery. Expected to sit predominantly at a desk but have frequent interruptions, with the need to move around the department and to other departments when required. Use of VDU on a daily basis High levels of concentration are required in an environment with frequent interruptions either by telephone or face to face contacts A requirement to plan own work, between hospital sites, and to balance changing and sometimes conflicting priorities. A requirement for light physical effort for short periods such as lifting and handling stationery, files and office equipment Dealing with sensitive and confidential information, that may sometimes be distressing. There will be a need to talk to patients who contact the department, who are sometimes distressed, whilst also supporting other admin staff to manage these calls. Personal duty of care in relation to safe usage of equipment Responsibility for financial transactions in a position of trust and responsibility. Person Specification Qualifications GCSE (or equivalent) in Maths and English Educated to degree level or post-secondary education experience Health and Social Care management certificate, BTEC management qualification or equivalent work experience Experience Experience of working within a team Experience of co-ordinating and delegating work effectively Supervisory experience with ability to train and line manage staff Experience of managing own workload autonomously without direct supervision Knowledge/ Skills Knowledge, skill and experience of using the full range of administrative software programmes to include all Microsoft applications; word, excel, access, e-mail An understanding of basic financial processes Excellent communication, negotiation and interpersonal skills for communicating with staff and service users Working knowledge of Trak, infoflex, Electronic Patient Records Knowledge and skill relating to Electronic Referral System (ERS), patient pathways, management of waiting lists and clinic / day case booking processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust £29,970 to £36,483 a year(pa pro rata if part-time)
