Associate Professional Services Cloud Consultant Amazon Web Services (AWS), a leader in Cloud Computing, is seeking interns to join our AWS Professional Services TechU program. This is a unique opportunity to play a key role in a fast-growing business and to deliver value to AWS customers of all sizes from startups to global brands. The skills and experiences you gain will be highly sought after throughout the industry and give you the opportunity for the career of a lifetime. You will gain hands-on experience in cloud computing, develop business acumen, and learn about Amazon's peculiar culture. You will work on projects, have the opportunity to obtain the AWS Cloud Practitioner certification, and attend professional development events. AWS Tech U is an accelerated career development program for recent graduates and early career professionals entering technical roles to advance their skills and help customers design flexible and resilient cloud-based solutions. The 12-month onboarding residency program includes a six-month academic curriculum followed by six months of on-the-job training in the field. While in AWS Tech U, you will learn key technical and professional skills from top AWS subject matter experts that you can use in your career working with AWS's customers. The program offers the opportunity to specialize in an area of interest including: DevOps Specialist - A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients. Cloud Infrastructure Architect - An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs). Application Developer - AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or serverless architecture. Data & Analytics - This role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry's most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra. Security Consultant - Supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals. Come chart your own path at AWS. Key job responsibilities: Build solutions that demonstrate technical breadth and practical knowledge of applicable AWS services. Present technical content to internal and external audiences and collaborate across diverse stakeholder groups to deliver business value for Customers. Contribute to workload discovery, requirements gathering, and preparation of engagement-related presentations. Minimum Requirements: Currently enrolled in, or completed within the last 12 months, an associates, bachelors or master's degree. Experience with one of the following programming languages/technologies: Java, Python, Ruby, Node.js, C, or C++. Experience with one or more of the following: networking fundamentals, security, databases (relational and/or NoSQL), operating systems (Unix, Linux, and/or Windows). Enrolled in a degree in business or a STEM related field such as computer science, computer engineering, information technology or related fields. Experience with software development lifecycle (SDLC) and agile/iterative methodologies. Knowledge of the primary AWS services such as EC2, ELB, RDS, VPC, Route53, and S3. Basic experience setting up cloud environment with AWS. Experience with infrastructure as code, ops automation, and configuration management tools such as Chef, Puppet, or Ansible. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Feb 15, 2025
Full time
Associate Professional Services Cloud Consultant Amazon Web Services (AWS), a leader in Cloud Computing, is seeking interns to join our AWS Professional Services TechU program. This is a unique opportunity to play a key role in a fast-growing business and to deliver value to AWS customers of all sizes from startups to global brands. The skills and experiences you gain will be highly sought after throughout the industry and give you the opportunity for the career of a lifetime. You will gain hands-on experience in cloud computing, develop business acumen, and learn about Amazon's peculiar culture. You will work on projects, have the opportunity to obtain the AWS Cloud Practitioner certification, and attend professional development events. AWS Tech U is an accelerated career development program for recent graduates and early career professionals entering technical roles to advance their skills and help customers design flexible and resilient cloud-based solutions. The 12-month onboarding residency program includes a six-month academic curriculum followed by six months of on-the-job training in the field. While in AWS Tech U, you will learn key technical and professional skills from top AWS subject matter experts that you can use in your career working with AWS's customers. The program offers the opportunity to specialize in an area of interest including: DevOps Specialist - A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients. Cloud Infrastructure Architect - An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs). Application Developer - AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or serverless architecture. Data & Analytics - This role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry's most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra. Security Consultant - Supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals. Come chart your own path at AWS. Key job responsibilities: Build solutions that demonstrate technical breadth and practical knowledge of applicable AWS services. Present technical content to internal and external audiences and collaborate across diverse stakeholder groups to deliver business value for Customers. Contribute to workload discovery, requirements gathering, and preparation of engagement-related presentations. Minimum Requirements: Currently enrolled in, or completed within the last 12 months, an associates, bachelors or master's degree. Experience with one of the following programming languages/technologies: Java, Python, Ruby, Node.js, C, or C++. Experience with one or more of the following: networking fundamentals, security, databases (relational and/or NoSQL), operating systems (Unix, Linux, and/or Windows). Enrolled in a degree in business or a STEM related field such as computer science, computer engineering, information technology or related fields. Experience with software development lifecycle (SDLC) and agile/iterative methodologies. Knowledge of the primary AWS services such as EC2, ELB, RDS, VPC, Route53, and S3. Basic experience setting up cloud environment with AWS. Experience with infrastructure as code, ops automation, and configuration management tools such as Chef, Puppet, or Ansible. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
IT Support Deskside Engineer / IT User Support Specialis / 2nd Line Support Engineer London Deskside Support / Onsite / VIP Support / White Glove service Professional Services - Legal Sector, Financial services etc Join Our Dynamic IT Support Team! About the Role: Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You ll be part of a forward-thinking IT team, providing hands-on support across a broad range of technologies and environments. Your day-to-day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service. This is not just another support role! If you re eager to grow, you ll have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader. Key Responsibilities: Provide deskside support for Windows 10, Microsoft Office 365, and other essential software. Offer personalized support to senior stakeholders, ensuring a white-glove service experience. Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices. Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs. Deliver world-class IT support to our global workforce. Build strong relationships with local teams, partners, and senior executives. Maintain and improve IT procedures, standards, and documentation. Collaborate with cross-functional technology teams to reduce recurring issues. Contribute to IT projects and enhance the service experience through continuous improvement initiatives. What We re Looking For: College IT qualification or equivalent (desirable). Proven experience providing in-person IT support to senior executives, ideally in a professional services (Law firm / legal, audit, accountancy, financial services etc ) or corporate environment Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup. Proficiency in Microsoft Office 365, Windows 10, Office 2016 Knowledge of SCCM and / or Intune for deployment Familiarity with call logging systems like ServiceNow. Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems). Strong troubleshooting and problem-solving skills with a logical approach. Bonus: Basic knowledge of scripting languages (e.g., PowerShell). What s in It for You? Competitive Salary plus performance-based bonuses. Comprehensive benefits package, including: Private medical & dental insurance. Travel and accident insurance. Critical illness cover. Season ticket loans and cycle-to-work schemes. Generous pension contributions. Access to our Global Skills Academy, featuring live workshops, podcasts, and on-demand learning. A supportive environment that promotes personal and professional growth. Additional Information: This is a full-time, onsite role from Monday to Friday. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances
Feb 15, 2025
Full time
IT Support Deskside Engineer / IT User Support Specialis / 2nd Line Support Engineer London Deskside Support / Onsite / VIP Support / White Glove service Professional Services - Legal Sector, Financial services etc Join Our Dynamic IT Support Team! About the Role: Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You ll be part of a forward-thinking IT team, providing hands-on support across a broad range of technologies and environments. Your day-to-day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service. This is not just another support role! If you re eager to grow, you ll have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader. Key Responsibilities: Provide deskside support for Windows 10, Microsoft Office 365, and other essential software. Offer personalized support to senior stakeholders, ensuring a white-glove service experience. Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices. Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs. Deliver world-class IT support to our global workforce. Build strong relationships with local teams, partners, and senior executives. Maintain and improve IT procedures, standards, and documentation. Collaborate with cross-functional technology teams to reduce recurring issues. Contribute to IT projects and enhance the service experience through continuous improvement initiatives. What We re Looking For: College IT qualification or equivalent (desirable). Proven experience providing in-person IT support to senior executives, ideally in a professional services (Law firm / legal, audit, accountancy, financial services etc ) or corporate environment Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup. Proficiency in Microsoft Office 365, Windows 10, Office 2016 Knowledge of SCCM and / or Intune for deployment Familiarity with call logging systems like ServiceNow. Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems). Strong troubleshooting and problem-solving skills with a logical approach. Bonus: Basic knowledge of scripting languages (e.g., PowerShell). What s in It for You? Competitive Salary plus performance-based bonuses. Comprehensive benefits package, including: Private medical & dental insurance. Travel and accident insurance. Critical illness cover. Season ticket loans and cycle-to-work schemes. Generous pension contributions. Access to our Global Skills Academy, featuring live workshops, podcasts, and on-demand learning. A supportive environment that promotes personal and professional growth. Additional Information: This is a full-time, onsite role from Monday to Friday. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances
Doherty Associates (DA) has delivered IT solutions for over 30 years to world-renowned, international clients. We deliver a broad range of consulting and managed services to a highly loyal and expanding client base. We specialise in risk-focused sectors, including capital markets and legal, where security capability and service quality are highly valued. We are a highly accredited Microsoft partner with four Solutions Partner Designations, ISO27001, ISO9001 and Cyber Essentials Plus and operate a multi-geographic 24/7 support service. Our customers rely on us to bring specialist expertise and innovation across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance. We have built a reputation as a company that keeps its promises and delivers quality. About the role This is a technical role that will suit a senior professional who has experience and is passionate about helping organisations transform and adopt Azure services. You will act as a technical authority in this discipline and provide technical consultancy in both presales and project delivery across the full project lifecycle, ensuring that the technical solutions (proposed and delivered) meet customer needs. As such, you will need to have deep expertise in designing and implementing cloud and hybrid infrastructure solutions using Azure technologies, such as Azure IaaS, Azure Virtual Desktop, Windows Infrastructure, Active Directory, and Microsoft network services. Additionally, you will leverage Azure DevOps tools to streamline and automate the development, testing, and deployment processes. Responsibilities Act as the technical authority and contribute to the design, development, and delivery of cloud and hybrid infrastructure solutions using Azure technologies. Utilise Azure DevOps tools to automate and optimise the CI/CD pipeline, ensuring efficient and reliable delivery of solutions. Technically manage the end-to-end project lifecycle, from planning and scoping to testing and deployment, ensuring quality and timely delivery of solutions. Collaborate with the wider delivery team and the Project Managers to deliver projects. Contribute to post-project lessons learned meetings chaired by the Project Managers. Work with the Services team to ensure appropriate handover to Service at project closure. Provide training, documentation, and assistance to the support team as services transition into operations. Work closely with customers through presales engagements to understand their business goals, challenges, and requirements, and provide strategic guidance and best practices on how to leverage Azure and Azure DevOps to achieve them. Conduct workshops, assessments, and demos to highlight the value and capabilities of Azure and Azure DevOps services and help clients envision their future state. Perform peer reviews of the team's pre-sales designs and recommendations. Collaborate with the Enterprise Architect and provide technical leadership. Other Be a visible senior technical professional - lead by example and assist the business with coaching, onboarding and training of other engineers. Ensure timely completion of timesheets for accurate project billing and reporting. Stay abreast of the latest trends, features, and updates of Azure and Azure DevOps. Share your knowledge and insights with the team and the broader business to bring wider awareness. Qualifications, skills & experience Bachelor's degree in computer science, information systems, or a related field, or demonstrate an equivalent hands-on experience. Strong experience and relevant certification in Azure services and Azure DevOps tools. Solid understanding and exposure to other adjacent technologies such as networking, security, data, and virtualisation. Strong knowledge of Azure architecture, administration, security, and governance. Proficient in PowerShell and other Azure tools and APIs. Strong working knowledge and experience delivering projects and programmes of change. Experience of performing diagnostics and fault-finding. Excellent presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Familiar with infrastructure as code (e.g., Bicep and/or Terraform) and working in multiple environments. Understanding of Azure networking concepts such as private endpoints, Azure Virtual WAN, hub and spoke architectures and ALZ (Azure Landing zone Bicep modules). Fluent spoken and good written English. About the person Professional demeanour with gravitas. High level of empathy. Able to actively listen and consult customers on their requirements. Curious and willing to learn new skills. Analytical with the ability to solve problems autonomously. Supportive and keen to share knowledge with colleagues. Reliable with a high sense of accountability and ownership. Detail orientated. A passion for learning new technologies and staying updated on the latest trends and best practices. What we offer in return Basic salary plus performance bonus. 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday). Enhanced family-friendly benefit schemes including company sick pay. Sponsored training and development and where applicable to the role, a technical exams incentive scheme. Private medical insurance and Employee Assistance Programme.
Feb 15, 2025
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to world-renowned, international clients. We deliver a broad range of consulting and managed services to a highly loyal and expanding client base. We specialise in risk-focused sectors, including capital markets and legal, where security capability and service quality are highly valued. We are a highly accredited Microsoft partner with four Solutions Partner Designations, ISO27001, ISO9001 and Cyber Essentials Plus and operate a multi-geographic 24/7 support service. Our customers rely on us to bring specialist expertise and innovation across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance. We have built a reputation as a company that keeps its promises and delivers quality. About the role This is a technical role that will suit a senior professional who has experience and is passionate about helping organisations transform and adopt Azure services. You will act as a technical authority in this discipline and provide technical consultancy in both presales and project delivery across the full project lifecycle, ensuring that the technical solutions (proposed and delivered) meet customer needs. As such, you will need to have deep expertise in designing and implementing cloud and hybrid infrastructure solutions using Azure technologies, such as Azure IaaS, Azure Virtual Desktop, Windows Infrastructure, Active Directory, and Microsoft network services. Additionally, you will leverage Azure DevOps tools to streamline and automate the development, testing, and deployment processes. Responsibilities Act as the technical authority and contribute to the design, development, and delivery of cloud and hybrid infrastructure solutions using Azure technologies. Utilise Azure DevOps tools to automate and optimise the CI/CD pipeline, ensuring efficient and reliable delivery of solutions. Technically manage the end-to-end project lifecycle, from planning and scoping to testing and deployment, ensuring quality and timely delivery of solutions. Collaborate with the wider delivery team and the Project Managers to deliver projects. Contribute to post-project lessons learned meetings chaired by the Project Managers. Work with the Services team to ensure appropriate handover to Service at project closure. Provide training, documentation, and assistance to the support team as services transition into operations. Work closely with customers through presales engagements to understand their business goals, challenges, and requirements, and provide strategic guidance and best practices on how to leverage Azure and Azure DevOps to achieve them. Conduct workshops, assessments, and demos to highlight the value and capabilities of Azure and Azure DevOps services and help clients envision their future state. Perform peer reviews of the team's pre-sales designs and recommendations. Collaborate with the Enterprise Architect and provide technical leadership. Other Be a visible senior technical professional - lead by example and assist the business with coaching, onboarding and training of other engineers. Ensure timely completion of timesheets for accurate project billing and reporting. Stay abreast of the latest trends, features, and updates of Azure and Azure DevOps. Share your knowledge and insights with the team and the broader business to bring wider awareness. Qualifications, skills & experience Bachelor's degree in computer science, information systems, or a related field, or demonstrate an equivalent hands-on experience. Strong experience and relevant certification in Azure services and Azure DevOps tools. Solid understanding and exposure to other adjacent technologies such as networking, security, data, and virtualisation. Strong knowledge of Azure architecture, administration, security, and governance. Proficient in PowerShell and other Azure tools and APIs. Strong working knowledge and experience delivering projects and programmes of change. Experience of performing diagnostics and fault-finding. Excellent presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Familiar with infrastructure as code (e.g., Bicep and/or Terraform) and working in multiple environments. Understanding of Azure networking concepts such as private endpoints, Azure Virtual WAN, hub and spoke architectures and ALZ (Azure Landing zone Bicep modules). Fluent spoken and good written English. About the person Professional demeanour with gravitas. High level of empathy. Able to actively listen and consult customers on their requirements. Curious and willing to learn new skills. Analytical with the ability to solve problems autonomously. Supportive and keen to share knowledge with colleagues. Reliable with a high sense of accountability and ownership. Detail orientated. A passion for learning new technologies and staying updated on the latest trends and best practices. What we offer in return Basic salary plus performance bonus. 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday). Enhanced family-friendly benefit schemes including company sick pay. Sponsored training and development and where applicable to the role, a technical exams incentive scheme. Private medical insurance and Employee Assistance Programme.
Head of Software Development - Applications - Home Based - .Net Core / Native Published February 8, 2023 Location Home Based - UK Wide, Home Based - UK Wide, United Kingdom £NEG - likely to be a Six Figure package Work Hours Flexibility required Software Development Contact number Pension (Matched to 5%) - 25 days hols - PHI Region Home Based - UK Wide A market-leading operating group of companies, established and built over decades of servicing a broad market with industry leading automotive solutions. The organisation has a mix of business to business and consumer led solutions but through mergers and acquisitions offers a range of solutions. They have the scale and expertise to broaden their markets and regions as well as a widening customer proposition. The application development function are transitioning their stack and approach, being a relatively new and growing team the transformation will be rapid and cover systems and methodologies. The application software development team consists of around 20 heads, both on and off shore, who work autonomously and remotely to deliver exceptional service to the wider business engaging the overall business strategy supporting the delivery of a wider berth of services in the most efficient way. This opportunity has arisen to spearhead the transitioning of platforms, technology stack and methodology. It is an excellent chance for you to join a team on the journey to Cloud Native, Building, deploying and managing apps by developing / recruiting teams to deliver clean code and products. This is crucial hire, bringing a technical focus around cloud and containerised environments. The business to business proposition is utilised by many large brands and therefore it is a huge undertaking to drive best in practice technology, moving away from the Windows / IIS model towards .NET Core and then Kubernetes with images on Azure. The plan is for the stack to be run anywhere that Kubernetes can be deployed so they can run their choice of cloud solution. Responsibilities will include: Defining and implementing the development strategy Leading software engineering teams in the design and development of consumer and business to business applications Work alongside and tie in the methodology with Group IT strategy Make changes to the development practice towards continuous delivery Work to develop the teams capabilities in delivering the services required Develop a relationship with all internal teams to help promote, recruit and retain the requisite skills Full autonomy for the SDLC and ongoing product roadmap of Software Products and Services.
Feb 15, 2025
Full time
Head of Software Development - Applications - Home Based - .Net Core / Native Published February 8, 2023 Location Home Based - UK Wide, Home Based - UK Wide, United Kingdom £NEG - likely to be a Six Figure package Work Hours Flexibility required Software Development Contact number Pension (Matched to 5%) - 25 days hols - PHI Region Home Based - UK Wide A market-leading operating group of companies, established and built over decades of servicing a broad market with industry leading automotive solutions. The organisation has a mix of business to business and consumer led solutions but through mergers and acquisitions offers a range of solutions. They have the scale and expertise to broaden their markets and regions as well as a widening customer proposition. The application development function are transitioning their stack and approach, being a relatively new and growing team the transformation will be rapid and cover systems and methodologies. The application software development team consists of around 20 heads, both on and off shore, who work autonomously and remotely to deliver exceptional service to the wider business engaging the overall business strategy supporting the delivery of a wider berth of services in the most efficient way. This opportunity has arisen to spearhead the transitioning of platforms, technology stack and methodology. It is an excellent chance for you to join a team on the journey to Cloud Native, Building, deploying and managing apps by developing / recruiting teams to deliver clean code and products. This is crucial hire, bringing a technical focus around cloud and containerised environments. The business to business proposition is utilised by many large brands and therefore it is a huge undertaking to drive best in practice technology, moving away from the Windows / IIS model towards .NET Core and then Kubernetes with images on Azure. The plan is for the stack to be run anywhere that Kubernetes can be deployed so they can run their choice of cloud solution. Responsibilities will include: Defining and implementing the development strategy Leading software engineering teams in the design and development of consumer and business to business applications Work alongside and tie in the methodology with Group IT strategy Make changes to the development practice towards continuous delivery Work to develop the teams capabilities in delivering the services required Develop a relationship with all internal teams to help promote, recruit and retain the requisite skills Full autonomy for the SDLC and ongoing product roadmap of Software Products and Services.
Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 73,000 people in over 150 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton. Job Description: Every day our teams help people in businesses and communities to do what is right and achieve their goals. The Grant Thornton Cyber Defence Centre are an established MSSP at the forefront of Cyber solutions, working with industry leading technologies. We offer a path for progression and invest in our workforce. Initiative is encouraged and support is always available across the team and wider group. We work collaboratively and cross functionally, boasting a healthy ethos. We're happy to talk flexible working and consider reduced hours and job shares; we'll support you to balance your work and life. Although this role is designated as a home worker, if you are located close to a Grant Thornton office and wish to work there during Monday - Friday between normal office working hours, arrangements could be made to accommodate this. A look into the role This is an exciting role for an individual who is fanatic about cyber security and loves to get things working. You will work with a cutting-edge NG-SIEM technology and the entire platform portfolio within CrowdStrike. As a SIEM and Security Engineer within our Cyber Defence Centre practice, you will: Work with multiple security teams to understand existing processes and procedures to then develop enhancements. Develop Security use cases with alignment to MITRE Att&ck. Support the SOC team both during investigations, development and tuning. Test use cases in attack emulation with dev/test environments. Assist in the Development CI/CD for releasing security content. Enhance security offerings to benefit the customer, by adopting a threat centric approach specific to customer profiles. Contribute towards information security guidance documentation and training. Approach tasks with flexibility, proactivity and complete work to a high quality. Maintain confidentiality of information; it will be necessary to comply with requirements related to Data Protection. Develop and follow a DevOps lifecycle, standardising a route to live for all Security engineering development. Manage use case and analytic lifecycle including tuning and driving automation (SOAR). Lead/support the project lifecycle of SOC technology, from identifying relevant new tech, through to training and successful implementation. Assist the SOC Operations lead with the delivery of a Managed Detection and Response service to our customers through supporting the operation of the SOC. Work with the Cyber Defence team to identify any enhancement and integration opportunities. Assist the SOAR team with integration, automations and development. Get involved during escalation of security incidents working across multiple teams. Knowing you're right for us Joining us as a SIEM and Security Engineer, the minimum criteria you'll need is a 2.1 Degree in STEM or Cyber, CompTIA Network + / Security +, other relevant IT certifications, a strong IT background, knowledge in Systems Administration (Windows, Linux, networking) and general infrastructure knowledge. It would be great if you had some of the following skills, but don't worry if you don't tick every box, we'll help you develop along the way. Analytical and problem-solving skills to identify and assess risks, threats, patterns and trends. Teamworking skills in order to collaborate with team members and clients. Written communication skills, for example to write technical reports. Time-management and organisational skills to manage a variety of tasks and meet deadlines. The ability to multi-task and prioritise your workload. An ability to work under pressure, particularly when dealing with threats and at times of high demand. Demonstrable experience of the main responsibilities. Experience of incident handling and investigation. Previous Security engineer or similar experience, ideally managing complex tasks or requirements to solve security issues. Good understanding of the MITRE Att&ck Framework. SIEM and SOAR configuration and development. Analytic and Playbook/documentation development. Incident and Case Management process understanding. Experience of using EDR tooling. Knowledge of cyber security standards such as ISO27001, NIST, CIS Top 20. Strong code development background with DevOps practices (CI/CD). Knowing we're right for you Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people. We never settle for what is easy; we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you'll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. Beyond the job Life is more than work. The things you do, and the people you're with outside of work matter; that's why we're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. The impact you can make here will go far beyond your day job. From secondments to fundraising for local charities, or investing in entrepreneurs in the developing world, you'll be giving back to society. It's that drive to do the right thing that runs through our every move, grounded in our firm's values - purposefully driven, actively curious and candid but kind. We're looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what's right, for the firm, our clients, our people and themselves. It's how it should be.
Feb 15, 2025
Full time
Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 73,000 people in over 150 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton. Job Description: Every day our teams help people in businesses and communities to do what is right and achieve their goals. The Grant Thornton Cyber Defence Centre are an established MSSP at the forefront of Cyber solutions, working with industry leading technologies. We offer a path for progression and invest in our workforce. Initiative is encouraged and support is always available across the team and wider group. We work collaboratively and cross functionally, boasting a healthy ethos. We're happy to talk flexible working and consider reduced hours and job shares; we'll support you to balance your work and life. Although this role is designated as a home worker, if you are located close to a Grant Thornton office and wish to work there during Monday - Friday between normal office working hours, arrangements could be made to accommodate this. A look into the role This is an exciting role for an individual who is fanatic about cyber security and loves to get things working. You will work with a cutting-edge NG-SIEM technology and the entire platform portfolio within CrowdStrike. As a SIEM and Security Engineer within our Cyber Defence Centre practice, you will: Work with multiple security teams to understand existing processes and procedures to then develop enhancements. Develop Security use cases with alignment to MITRE Att&ck. Support the SOC team both during investigations, development and tuning. Test use cases in attack emulation with dev/test environments. Assist in the Development CI/CD for releasing security content. Enhance security offerings to benefit the customer, by adopting a threat centric approach specific to customer profiles. Contribute towards information security guidance documentation and training. Approach tasks with flexibility, proactivity and complete work to a high quality. Maintain confidentiality of information; it will be necessary to comply with requirements related to Data Protection. Develop and follow a DevOps lifecycle, standardising a route to live for all Security engineering development. Manage use case and analytic lifecycle including tuning and driving automation (SOAR). Lead/support the project lifecycle of SOC technology, from identifying relevant new tech, through to training and successful implementation. Assist the SOC Operations lead with the delivery of a Managed Detection and Response service to our customers through supporting the operation of the SOC. Work with the Cyber Defence team to identify any enhancement and integration opportunities. Assist the SOAR team with integration, automations and development. Get involved during escalation of security incidents working across multiple teams. Knowing you're right for us Joining us as a SIEM and Security Engineer, the minimum criteria you'll need is a 2.1 Degree in STEM or Cyber, CompTIA Network + / Security +, other relevant IT certifications, a strong IT background, knowledge in Systems Administration (Windows, Linux, networking) and general infrastructure knowledge. It would be great if you had some of the following skills, but don't worry if you don't tick every box, we'll help you develop along the way. Analytical and problem-solving skills to identify and assess risks, threats, patterns and trends. Teamworking skills in order to collaborate with team members and clients. Written communication skills, for example to write technical reports. Time-management and organisational skills to manage a variety of tasks and meet deadlines. The ability to multi-task and prioritise your workload. An ability to work under pressure, particularly when dealing with threats and at times of high demand. Demonstrable experience of the main responsibilities. Experience of incident handling and investigation. Previous Security engineer or similar experience, ideally managing complex tasks or requirements to solve security issues. Good understanding of the MITRE Att&ck Framework. SIEM and SOAR configuration and development. Analytic and Playbook/documentation development. Incident and Case Management process understanding. Experience of using EDR tooling. Knowledge of cyber security standards such as ISO27001, NIST, CIS Top 20. Strong code development background with DevOps practices (CI/CD). Knowing we're right for you Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people. We never settle for what is easy; we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you'll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. Beyond the job Life is more than work. The things you do, and the people you're with outside of work matter; that's why we're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. The impact you can make here will go far beyond your day job. From secondments to fundraising for local charities, or investing in entrepreneurs in the developing world, you'll be giving back to society. It's that drive to do the right thing that runs through our every move, grounded in our firm's values - purposefully driven, actively curious and candid but kind. We're looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what's right, for the firm, our clients, our people and themselves. It's how it should be.
Title:LEAD/PRINCIPLE/SENIOR .NET DEVELOPER(4.5 day week only with flexi and wfh options)INDUSTRY:GLOBAL MEDICAL SOFTWARE SOLUTIONS ORG - Technology that saves/supports peoples lives Benefits: Salary: £45,000 to £55,000 + dependent on experience 25 days holidays + bank holidays Flexible working including Fridays afternoons off 4.5 Day week only Training to MCSD and TOGAF an option Location: Leeds (EAST) You can pick and choose hardware/software Very strong team atmosphere Company nights out Events Free parking Fruit baskets/cakes Fully subsidised canteen Up to 9% combined pension contribution Private Healthcare for the employee Free eye tests Cycle to work scheme Retails discounts Possibly latest windows phone - depending on level of person/hire. Working in a Small Team where you get exposure to all parts of lifecycle (UK Dev Team size is 8) Some European Travel to (Spain), (Sweden), (Germany), (Denmark) Overall Dev Team size is 25 Working on Healthcare Products which help save lives and enhance people's lives (you can see the value of your contribution rather than writing a program in a big Finance System) Working Pattern:You will work Monday - Thursday, 08.30 to 17.15 with a short day on a Friday working 08:30 to 13:00. All times can be flexibleRole overview:Do you want to work in an environment that gives you flexible working and a say in the processes/strategy of the environment?The culture is open, friendly and collaborative with an array of benefits available to all employees. And the org are commutable from Leeds, Wakefield, Pontefract, Hull, Sheffield, Barnsley and Selby to name a few.This organisation was the first to develop monitoring/alarm systems for the needy and has continued to lead the market ever since. With a team of almost 3,000 employees operating in 17 countries across the world, the org works with health professionals and social care providers daily, to provide support to help manage long term health conditions and provide person-centred care.The group has pioneered the use of technology to enable independent living, supporting more than five million people and their families across the world. Through our regional response centres this enables us to develop digital solutions that enhance independent living and improve efficiencies in clinical care.About the Role:We have an exciting opportunity for you to join the org as a principle .Net Developer. They are looking for candidates with a high level of technical expertise and are competent in using the full range of Microsoft technologies.They are growing their teams and as such also have roles at junior, mid and senior levels; please feel free to recommend people you'd like to work with.Your role as a principle engineer is to design, develop and deliver robust and reliable software within suite of applications that enable and support independent living.Through your role you will use a range of technologies including .NET Core, ASP.NET MVC, Knockout JS, React, Docker, Azure, and SQL Server, however this is not limited as we strive to improve standards and best practice. We are also looking at the IoT and will pioneer new technology as the business develops.Your key responsibilities will be to ensure software applications integrate and perform as specified in the business requirements and adopt best practices and design standards.Key Responsibilities: Produce high quality, clean, testable and maintainable code. Work closely with project stakeholders e.g. Projects, Test and Business Analyst teams. Undertake Agile values and promote team collaboration. Review and discuss tasks in collaboration with other team members and senior staff. Contribute to innovate ideas to ensure products and services continue to evolve and to ideas on how to be more effective - e.g. active participation in sprint retrospectives. Perform code reviews. Mid/Senior Developers will mentor junior colleagues, analysing their strengths and weaknesses. Providing guidance and help to develop their skills within the team. Estimate effort required to complete development tasks. Preparation of technical documentation to ensure software applications are understood and maintainable. Evaluate products. To be successful: A relevant degree qualification or equivalent demonstrable experience. Significant hands-on experience of commercial C# .NET development. Significant knowledge and understanding of the Microsoft technology Stack. Experience in developing web applications using ASP.NET MVC. Experience working with multiple teams within the product development lifecycle. Experience of full project lifecycle and working in Agile teams. Front end experience using HTML 5, CSS and jQuery. A full understanding of Object Oriented (OO) design. Knowledge of design principles (SOLID, Gang of Four etc.) Experience with ORMs including Entity Framework. Experience of SQL Server 2012 onwards and T-SQL. You will be a strong communicator and team player with an ability to engage with all levels. It would be desirable or advantageous to have any of the following: Experience of using Agile frameworks within Azure DevOps. Exposure to using Azure or another cloud-based service. In depth knowledge of the .NET Framework & .NET Core. Knowledge of Git and/or TFSVC. Linux (Ubuntu). Docker (Microservice Architecture). Web API. CI/CD. Experience of non-relational databases. Experience of leading a team/Mentoring junior colleagues. Experience of telecommunications and/or IP communications. Understanding of safety critical, reliable and performance critical systems. Automated testing experience Kubernetes, Spinnaker, Jenkins SaaS delivery Microsoft Certification - MCSD App Builder WCF WPF Scrum Master experience To apply simply reply to this advert, no cv is required at this stage and we can then organise to speak about the role
Feb 15, 2025
Full time
Title:LEAD/PRINCIPLE/SENIOR .NET DEVELOPER(4.5 day week only with flexi and wfh options)INDUSTRY:GLOBAL MEDICAL SOFTWARE SOLUTIONS ORG - Technology that saves/supports peoples lives Benefits: Salary: £45,000 to £55,000 + dependent on experience 25 days holidays + bank holidays Flexible working including Fridays afternoons off 4.5 Day week only Training to MCSD and TOGAF an option Location: Leeds (EAST) You can pick and choose hardware/software Very strong team atmosphere Company nights out Events Free parking Fruit baskets/cakes Fully subsidised canteen Up to 9% combined pension contribution Private Healthcare for the employee Free eye tests Cycle to work scheme Retails discounts Possibly latest windows phone - depending on level of person/hire. Working in a Small Team where you get exposure to all parts of lifecycle (UK Dev Team size is 8) Some European Travel to (Spain), (Sweden), (Germany), (Denmark) Overall Dev Team size is 25 Working on Healthcare Products which help save lives and enhance people's lives (you can see the value of your contribution rather than writing a program in a big Finance System) Working Pattern:You will work Monday - Thursday, 08.30 to 17.15 with a short day on a Friday working 08:30 to 13:00. All times can be flexibleRole overview:Do you want to work in an environment that gives you flexible working and a say in the processes/strategy of the environment?The culture is open, friendly and collaborative with an array of benefits available to all employees. And the org are commutable from Leeds, Wakefield, Pontefract, Hull, Sheffield, Barnsley and Selby to name a few.This organisation was the first to develop monitoring/alarm systems for the needy and has continued to lead the market ever since. With a team of almost 3,000 employees operating in 17 countries across the world, the org works with health professionals and social care providers daily, to provide support to help manage long term health conditions and provide person-centred care.The group has pioneered the use of technology to enable independent living, supporting more than five million people and their families across the world. Through our regional response centres this enables us to develop digital solutions that enhance independent living and improve efficiencies in clinical care.About the Role:We have an exciting opportunity for you to join the org as a principle .Net Developer. They are looking for candidates with a high level of technical expertise and are competent in using the full range of Microsoft technologies.They are growing their teams and as such also have roles at junior, mid and senior levels; please feel free to recommend people you'd like to work with.Your role as a principle engineer is to design, develop and deliver robust and reliable software within suite of applications that enable and support independent living.Through your role you will use a range of technologies including .NET Core, ASP.NET MVC, Knockout JS, React, Docker, Azure, and SQL Server, however this is not limited as we strive to improve standards and best practice. We are also looking at the IoT and will pioneer new technology as the business develops.Your key responsibilities will be to ensure software applications integrate and perform as specified in the business requirements and adopt best practices and design standards.Key Responsibilities: Produce high quality, clean, testable and maintainable code. Work closely with project stakeholders e.g. Projects, Test and Business Analyst teams. Undertake Agile values and promote team collaboration. Review and discuss tasks in collaboration with other team members and senior staff. Contribute to innovate ideas to ensure products and services continue to evolve and to ideas on how to be more effective - e.g. active participation in sprint retrospectives. Perform code reviews. Mid/Senior Developers will mentor junior colleagues, analysing their strengths and weaknesses. Providing guidance and help to develop their skills within the team. Estimate effort required to complete development tasks. Preparation of technical documentation to ensure software applications are understood and maintainable. Evaluate products. To be successful: A relevant degree qualification or equivalent demonstrable experience. Significant hands-on experience of commercial C# .NET development. Significant knowledge and understanding of the Microsoft technology Stack. Experience in developing web applications using ASP.NET MVC. Experience working with multiple teams within the product development lifecycle. Experience of full project lifecycle and working in Agile teams. Front end experience using HTML 5, CSS and jQuery. A full understanding of Object Oriented (OO) design. Knowledge of design principles (SOLID, Gang of Four etc.) Experience with ORMs including Entity Framework. Experience of SQL Server 2012 onwards and T-SQL. You will be a strong communicator and team player with an ability to engage with all levels. It would be desirable or advantageous to have any of the following: Experience of using Agile frameworks within Azure DevOps. Exposure to using Azure or another cloud-based service. In depth knowledge of the .NET Framework & .NET Core. Knowledge of Git and/or TFSVC. Linux (Ubuntu). Docker (Microservice Architecture). Web API. CI/CD. Experience of non-relational databases. Experience of leading a team/Mentoring junior colleagues. Experience of telecommunications and/or IP communications. Understanding of safety critical, reliable and performance critical systems. Automated testing experience Kubernetes, Spinnaker, Jenkins SaaS delivery Microsoft Certification - MCSD App Builder WCF WPF Scrum Master experience To apply simply reply to this advert, no cv is required at this stage and we can then organise to speak about the role
This is an exciting opportunity to join a fast-paced and dynamic tech company. Picsart is the world's creative platform and social editing app with a huge 150+ million monthly active users and an install base of more than 1 billion. Picsart is on a mission to empower the creator in everyone. We are looking for a Senior Product Manager to drive engagement, retention, and monetization through innovative game mechanics . This is a high-impact role , perfect for someone with a gaming background and deep expertise in player motivation, progression systems, and reward loops . You'll be shaping how millions of creators interact with our product, turning creative exploration into an engaging, rewarding journey. By joining us, you will benefit from An honest, open culture that emphasises feedback and promotes professional and personal development. Working on a platform with 150M+ MAUs , spanning diverse creative communities. Hybrid work model - our team is distributed worldwide, from Armenia to the US, UK, Germany, Spain, and Romania. Wellbeing benefits - Including monthly well-being funds and flexible working arrangements. Growing opportunities - based on your preference you can grow in the company as a people manager or as an individual contributor. You will Own and execute the gamification strategy , driving engagement, retention, and monetization through progression systems, rewards, leaderboards, and achievements . Leverage gaming principles to build features that encourage habit formation, user motivation, and social interactions. Work closely with Product Design, Engineering, and Data Science teams to develop and optimize gamified experiences that align with business objectives . Collaborate with company leadership for crafting and fine-tuning the gamification strategy that involves increasing DAU/WAU retention through engaging game mechanics. Collaborate with product teams across the company for the execution and delivery of gamification features. Analyze user behavior and A/B test features to maximize impact on key retention and monetization metrics . Partner with the Marketing and Community teams to design and implement gamified campaigns and challenges that drive user participation. Stay ahead of industry trends in gaming and gamification, bringing innovative ideas to Picsart's product roadmap. Communicate transparently with stakeholders, providing regular updates on gamification performance and key metrics ensuring alignment with overall business goals. Be actively involved and drive the daily execution processes. About you 5+ years of experience as a Product Manager , with a strong focus on gamification, user engagement, or monetization. Strong entrepreneurial skills and experience working in a high-paced environment. Gaming industry experience (preferred), with expertise in game loops, reward structures, and user motivation frameworks . Proven ability to conceptualize, launch, and optimize gamification features that drive engagement and retention. Data-driven mindset , comfortable with A/B testing, cohort analysis, retention modeling, and revenue impact forecasting . Exceptional verbal and written communication skills , with the ability to influence and align cross-functional teams and drive execution. Ability to manage competing priorities in a fast-paced environment while balancing user experience with business growth . What we seek and value most in our candidates If you like to create things with a user mindset, take ownership and have a natural bias for impact while having fun, you're our person! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law. About Picsart Picsart is the world's largest digital creation platform. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company's powerful photo and video editing and generative AI tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Used by consumers, marketers, content creators, and businesses, the app is available in 30 languages for free and as a subscription on iOS, Android, Windows devices, and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others. Download the app or visit for more information. We work on providing the best global benefits and support to our employees For you and your family. To bring new perspectives. To leverage expertise and drive innovation. To encourage innovation and creativity. To celebrate milestones together. To create a stronger, more connected, and productive team. 60 days working from anywhere. To prioritize employee well-being and boost productivity. To accommodate work-life balance. To reward long-term commitment. To promote employee health, reduce stress and improve productivity. To foster a results-driven culture.
Feb 15, 2025
Full time
This is an exciting opportunity to join a fast-paced and dynamic tech company. Picsart is the world's creative platform and social editing app with a huge 150+ million monthly active users and an install base of more than 1 billion. Picsart is on a mission to empower the creator in everyone. We are looking for a Senior Product Manager to drive engagement, retention, and monetization through innovative game mechanics . This is a high-impact role , perfect for someone with a gaming background and deep expertise in player motivation, progression systems, and reward loops . You'll be shaping how millions of creators interact with our product, turning creative exploration into an engaging, rewarding journey. By joining us, you will benefit from An honest, open culture that emphasises feedback and promotes professional and personal development. Working on a platform with 150M+ MAUs , spanning diverse creative communities. Hybrid work model - our team is distributed worldwide, from Armenia to the US, UK, Germany, Spain, and Romania. Wellbeing benefits - Including monthly well-being funds and flexible working arrangements. Growing opportunities - based on your preference you can grow in the company as a people manager or as an individual contributor. You will Own and execute the gamification strategy , driving engagement, retention, and monetization through progression systems, rewards, leaderboards, and achievements . Leverage gaming principles to build features that encourage habit formation, user motivation, and social interactions. Work closely with Product Design, Engineering, and Data Science teams to develop and optimize gamified experiences that align with business objectives . Collaborate with company leadership for crafting and fine-tuning the gamification strategy that involves increasing DAU/WAU retention through engaging game mechanics. Collaborate with product teams across the company for the execution and delivery of gamification features. Analyze user behavior and A/B test features to maximize impact on key retention and monetization metrics . Partner with the Marketing and Community teams to design and implement gamified campaigns and challenges that drive user participation. Stay ahead of industry trends in gaming and gamification, bringing innovative ideas to Picsart's product roadmap. Communicate transparently with stakeholders, providing regular updates on gamification performance and key metrics ensuring alignment with overall business goals. Be actively involved and drive the daily execution processes. About you 5+ years of experience as a Product Manager , with a strong focus on gamification, user engagement, or monetization. Strong entrepreneurial skills and experience working in a high-paced environment. Gaming industry experience (preferred), with expertise in game loops, reward structures, and user motivation frameworks . Proven ability to conceptualize, launch, and optimize gamification features that drive engagement and retention. Data-driven mindset , comfortable with A/B testing, cohort analysis, retention modeling, and revenue impact forecasting . Exceptional verbal and written communication skills , with the ability to influence and align cross-functional teams and drive execution. Ability to manage competing priorities in a fast-paced environment while balancing user experience with business growth . What we seek and value most in our candidates If you like to create things with a user mindset, take ownership and have a natural bias for impact while having fun, you're our person! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law. About Picsart Picsart is the world's largest digital creation platform. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company's powerful photo and video editing and generative AI tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Used by consumers, marketers, content creators, and businesses, the app is available in 30 languages for free and as a subscription on iOS, Android, Windows devices, and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others. Download the app or visit for more information. We work on providing the best global benefits and support to our employees For you and your family. To bring new perspectives. To leverage expertise and drive innovation. To encourage innovation and creativity. To celebrate milestones together. To create a stronger, more connected, and productive team. 60 days working from anywhere. To prioritize employee well-being and boost productivity. To accommodate work-life balance. To reward long-term commitment. To promote employee health, reduce stress and improve productivity. To foster a results-driven culture.
2nd Line Engineer- Walsall (Onsite) - 26k to 28k I am seeking a 2nd Line Engineer to work for a small Managed Service Provider. You will be working on a variety of Operating systems and hardware. This will involve working on their helpdesk and supporting customers across the Midlands area. This role will require traveling to customer sites so a UK driving licence is essential. Benefits: 25 days holiday + bank holidays Pension scheme Company events Opportunities for career and technical progression As the successful 2nd Line Engineer, you will have experience in some of the following: Experience working as an IT Engineer Experience with 1st and 2nd line support Microsoft 365- SharePoint, OneDrive, Exchange and Intune Active Directory, DHCP, DNS & Group Policy Microsoft windows 10/11 Virtual technologies- Hyper V & VM-Ware Cloud hosting- Azure, AWS Network cabling experience UK driving licence This is a fantastic opportunity to join a forward thinking growing business in a supportive and friendly environment. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in the role of 2nd Line Engineer are looking for something similar, please contact Harry Davies directly. To apply please email your CV / resume to (url removed). If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 15, 2025
Full time
2nd Line Engineer- Walsall (Onsite) - 26k to 28k I am seeking a 2nd Line Engineer to work for a small Managed Service Provider. You will be working on a variety of Operating systems and hardware. This will involve working on their helpdesk and supporting customers across the Midlands area. This role will require traveling to customer sites so a UK driving licence is essential. Benefits: 25 days holiday + bank holidays Pension scheme Company events Opportunities for career and technical progression As the successful 2nd Line Engineer, you will have experience in some of the following: Experience working as an IT Engineer Experience with 1st and 2nd line support Microsoft 365- SharePoint, OneDrive, Exchange and Intune Active Directory, DHCP, DNS & Group Policy Microsoft windows 10/11 Virtual technologies- Hyper V & VM-Ware Cloud hosting- Azure, AWS Network cabling experience UK driving licence This is a fantastic opportunity to join a forward thinking growing business in a supportive and friendly environment. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in the role of 2nd Line Engineer are looking for something similar, please contact Harry Davies directly. To apply please email your CV / resume to (url removed). If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Introduction: Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. The Role: The Cyber Security Lead will lead the deployment and management of Cyber Security activities across the UK Saab operations in close co-operation with the business units, group security and the group IT operations in Sweden. The role will ensure compliance of UK operations to customer and group security standards. The role will work closely with UK Security and Group IT and Security teams to assist with compliance against CyberEssentials plus, ISO 27001 compliance and UK customer security requirements Responsibilities: Safeguards Saab UK networks and information system by identifying and solving potential and actual security problems. Protects systems by implementing and managing access privileges, control structures, and resources. Recognises problems by identifying abnormalities; reporting violations. Reporting on emerging threats together with the Group IT Security function Implements security improvements by assessing current situation; evaluating trends; anticipating requirements. Determines IT process violations and inefficiencies by conducting periodic audits. Upgrades system by implementing and maintaining security controls. Keeps users informed by preparing performance reports; communicating system status. Maintains quality service by following Saab Group IT standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Systems accreditation for internal and external teams Leading IT Security Incident response process Required Skills: System administration Network security Problem solving Information security policies On-call network troubleshooting Firewall administration Network protocols Routers, hubs, and switches Collaboration and communication Process improvement Knowledge of systems accreditation for internal and external teams Experience and Qualifications: Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience 4+ years of prior relevant experience Advanced certifications in Security Standards Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defence-in-depth and common security elements. Hands-on experience analysing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations Experience with vulnerability scanning solutions In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g. Sentinel, Nitro/McAfee Enterprise Security Manager, ArcSight, QRadar, LogLogic, Splunk) Understanding of mobile technology and OS (i.e. Android, iOS, Windows), Experienced in Cloud Security principles As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Feb 15, 2025
Full time
Introduction: Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. The Role: The Cyber Security Lead will lead the deployment and management of Cyber Security activities across the UK Saab operations in close co-operation with the business units, group security and the group IT operations in Sweden. The role will ensure compliance of UK operations to customer and group security standards. The role will work closely with UK Security and Group IT and Security teams to assist with compliance against CyberEssentials plus, ISO 27001 compliance and UK customer security requirements Responsibilities: Safeguards Saab UK networks and information system by identifying and solving potential and actual security problems. Protects systems by implementing and managing access privileges, control structures, and resources. Recognises problems by identifying abnormalities; reporting violations. Reporting on emerging threats together with the Group IT Security function Implements security improvements by assessing current situation; evaluating trends; anticipating requirements. Determines IT process violations and inefficiencies by conducting periodic audits. Upgrades system by implementing and maintaining security controls. Keeps users informed by preparing performance reports; communicating system status. Maintains quality service by following Saab Group IT standards. Maintains technical knowledge by attending educational workshops; reviewing publications. Systems accreditation for internal and external teams Leading IT Security Incident response process Required Skills: System administration Network security Problem solving Information security policies On-call network troubleshooting Firewall administration Network protocols Routers, hubs, and switches Collaboration and communication Process improvement Knowledge of systems accreditation for internal and external teams Experience and Qualifications: Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience 4+ years of prior relevant experience Advanced certifications in Security Standards Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defence-in-depth and common security elements. Hands-on experience analysing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations Experience with vulnerability scanning solutions In-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g. Sentinel, Nitro/McAfee Enterprise Security Manager, ArcSight, QRadar, LogLogic, Splunk) Understanding of mobile technology and OS (i.e. Android, iOS, Windows), Experienced in Cloud Security principles As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Job Title: QA Engineer Location: London Department: Quality Assurance Reports to: Senior QA Engineer or QA Lead Engineer Direct Reports: None Corporate Title: Associate Functional Title: QA Engineer Role Holder: Vacancy Role Purpose: As a QA Engineer , you will play a vital role in contributing to test automation solutions for agile projects. This includes assisting in the design and maintenance of test automation frameworks, integration into build and deployment pipelines via GitHub Actions, and building automated tests using .Net Core and C#. The role requires a collaborative approach to delivering high-quality applications and test solutions within an agile environment. You will have the opportunity to drive improvements in the testing processes and methodologies, while working closely with cross-functional teams to ensure robust automated test solutions. A solid understanding of the technical environment and functional characteristics of the products will be essential to your success. Key Responsibilities: Contribute to building and maintaining automation test frameworks using .Net Core and C# with BDD (Behaviour-Driven Development). Design and implement automated tests for functional and regression testing. Perform functional and regression testing for all code and configuration changes. Document QA processes and practices, building a knowledge database. Integrate automated tests into the engineering build pipeline (Continuous Integration) via GitHub Actions. Conduct exploratory testing in line with agile practices and QA industry standards. Collaborate with DevOps, Engineering, Operations, and Client Delivery teams to understand technical changes and testing requirements. Share knowledge and provide support to the QA team on test automation. Gain an understanding of the product suite and related functionality. Support the Senior QA Engineer in adhering to industry standards and internal test automation practices. Work with development teams to identify, log, and resolve bugs or unexpected behaviors. Knowledge & Skills: Strong experience in object-oriented programming using C# (preferred) or Java. Experience in developing .Net-based test automation solutions with BDD tools such as SpecFlow and Gherkin. Expertise in automating tests for REST APIs and/or UI-based applications. Experience with GitHub Actions workflow (yaml) for CI pipeline deployments and testing. Experience using Selenoid for parallel UI testing is a plus. Familiarity with AKS (Azure Kubernetes Service) is advantageous. Solid understanding of SQL and experience writing relational database queries. Experience in non-functional testing (e.g., performance, load, stress testing) using tools like Neoload is beneficial. Familiarity with financial system testing (XML, JSON, FIX, SFTP, or Swift) is a plus. Knowledge of QA automation methodologies, tools, and agile processes. Strong understanding of testing techniques such as Equivalence Partitioning and Boundary Value Analysis. Proficient in Microsoft products, Visual Studio, Azure, and general Windows PC environments. Strong communication skills, both technical and non-technical. ISTQB Software Testing certifications are preferred.
Feb 15, 2025
Full time
Job Title: QA Engineer Location: London Department: Quality Assurance Reports to: Senior QA Engineer or QA Lead Engineer Direct Reports: None Corporate Title: Associate Functional Title: QA Engineer Role Holder: Vacancy Role Purpose: As a QA Engineer , you will play a vital role in contributing to test automation solutions for agile projects. This includes assisting in the design and maintenance of test automation frameworks, integration into build and deployment pipelines via GitHub Actions, and building automated tests using .Net Core and C#. The role requires a collaborative approach to delivering high-quality applications and test solutions within an agile environment. You will have the opportunity to drive improvements in the testing processes and methodologies, while working closely with cross-functional teams to ensure robust automated test solutions. A solid understanding of the technical environment and functional characteristics of the products will be essential to your success. Key Responsibilities: Contribute to building and maintaining automation test frameworks using .Net Core and C# with BDD (Behaviour-Driven Development). Design and implement automated tests for functional and regression testing. Perform functional and regression testing for all code and configuration changes. Document QA processes and practices, building a knowledge database. Integrate automated tests into the engineering build pipeline (Continuous Integration) via GitHub Actions. Conduct exploratory testing in line with agile practices and QA industry standards. Collaborate with DevOps, Engineering, Operations, and Client Delivery teams to understand technical changes and testing requirements. Share knowledge and provide support to the QA team on test automation. Gain an understanding of the product suite and related functionality. Support the Senior QA Engineer in adhering to industry standards and internal test automation practices. Work with development teams to identify, log, and resolve bugs or unexpected behaviors. Knowledge & Skills: Strong experience in object-oriented programming using C# (preferred) or Java. Experience in developing .Net-based test automation solutions with BDD tools such as SpecFlow and Gherkin. Expertise in automating tests for REST APIs and/or UI-based applications. Experience with GitHub Actions workflow (yaml) for CI pipeline deployments and testing. Experience using Selenoid for parallel UI testing is a plus. Familiarity with AKS (Azure Kubernetes Service) is advantageous. Solid understanding of SQL and experience writing relational database queries. Experience in non-functional testing (e.g., performance, load, stress testing) using tools like Neoload is beneficial. Familiarity with financial system testing (XML, JSON, FIX, SFTP, or Swift) is a plus. Knowledge of QA automation methodologies, tools, and agile processes. Strong understanding of testing techniques such as Equivalence Partitioning and Boundary Value Analysis. Proficient in Microsoft products, Visual Studio, Azure, and general Windows PC environments. Strong communication skills, both technical and non-technical. ISTQB Software Testing certifications are preferred.
I'm recruiting for an engineering business in Worcester who are looking to hire an experienced Software Engineer (C#) on a permanent basis. The role will involve mostly C# development on Windows desktop platform. The company design and manufacture systems for industrial/automation space. Any background in engineering (electronics, robotics, automotive, automation, data acquisition) would be beneficial. ROLE: C# Software Engineer LOCATION: Worcester SALARY: up to 55,000 Skills required for the C# Software Engineer are: C# Windows desktop development Project management / version control tools Interfacing with databases and data acquisition sytems MS Visual studio Beneficial skills are: Understanding of electronics/embedded software C++ / C Automotive/industrial background If you're interested in the role, please apply below or get in touch with me directly with any questions Cheers, Nathan
Feb 15, 2025
Full time
I'm recruiting for an engineering business in Worcester who are looking to hire an experienced Software Engineer (C#) on a permanent basis. The role will involve mostly C# development on Windows desktop platform. The company design and manufacture systems for industrial/automation space. Any background in engineering (electronics, robotics, automotive, automation, data acquisition) would be beneficial. ROLE: C# Software Engineer LOCATION: Worcester SALARY: up to 55,000 Skills required for the C# Software Engineer are: C# Windows desktop development Project management / version control tools Interfacing with databases and data acquisition sytems MS Visual studio Beneficial skills are: Understanding of electronics/embedded software C++ / C Automotive/industrial background If you're interested in the role, please apply below or get in touch with me directly with any questions Cheers, Nathan
We require a suitably experienced Ivanti EPM Engineer for our client, a global bank. This initial 6 month contract is fully remote working. The Ivanti EPM Engineer is responsible for supporting the operational delivery of Ivanti Endpoint Management Suite and its associated services. This role has a key focus on assisting with the technical delivery of strategic projects, in addition to ongoing operational support of services. Ivanti EPM Engineer Location: Fully Remote Contract Length: 6 Months + Day rate: Negotiable Day Rate - Outside IR35 Overview: Within the role you will provide 3rd line support, infrastructure delivery, BAU and project based work across the enterprise. You will support IT incidents, effectively managing technical and business based communication and ensuring that route cause analysis and effective resolution is delivered. You will enable infrastructure strategy to be realised via information and knowledge sharing with other infrastructure team members as well as architects. Stakeholder management will play an important part of the role as will involvement in long-term projects requiring you to be a subject matter expert in your area of technology with a proven capability to advise and consult. Key Responsibilities: Responsible for the availability of the Ivanti Endpoint Management Suite and associates services provided through this technology (Patch Management, OS Provisioning, Software Delivery etc). Responsible for the development, implementation and communication of associated Plan, Build, Check and Run activities associated with Ivanti such as the corporate build, patch content creation, packaging deployments, patch deployments, custom content creation for vulnerabilities, queries and reporting. Responsible for investigation and remediation of any security vulnerabilities in the End User estate within agreed timelines and ensuring minimal impact to the end user. Ensure support calls are within SLA, advising line management frequently through the use of KPI s Through standards and patterns, ensure security levels/ hardening across all End User Platforms through configuration and regular patch management of both the operating system and application. Through CI (continuous improvement) assist in maturing packaging and delivery strategy to include areas such as corporate application delivery, antivirus, security patching, drivers /updates, corporate server and endpoint build (PC s/ laptop/VM), provisioning / imaging OS deployment, user data migration and system tools such as Ivanti / Qualys and McAfee EPO. To assist with process and policy definition, for the selection and delivery of new end user devices such as PC s (physical or virtual) and peripherals for departments or users and also manage the specification. Maintain awareness of technical developments within the industry and contribute to roadmaps for the Infrastructure Services estate. Escalate to line management problems or complaints should they arise and contribute to their resolution. Skills and Experience: Enterprise class level experience with Ivanti Endpoint Management Suite, including provisioning for OS installations and builds, patch management, reporting & queries, software distribution and packaging, administration and maintenance of an Ivanti environment including migrations and upgrades. Experience with producing reports / dashboards in Ivanti Extraction. Experienced in Windows 7 & 10, installation, configuration, maintenance and fault finding in an enterprise environment including knowledge of active directory, group policy and security hardening. Experienced in both PowerShell & VB scripting Experience of Microsoft AppV, windows installer technologies, MSI s, transforms and tools such as AdminStudio. Proven problem solving and diagnostic capabilities. Proven experience of working with ITIL framework including change management & release management A proactive approach and the ability to inspire others within the team. Good communication and documentation skills Proven ability to work under pressure. Desirable: There are 5 technology pillars associated to the Ivanti Product Set. A good understanding and / or working practice of the following is desirable; Endpoint Security. Unified Endpoint Manangement
Feb 15, 2025
Contractor
We require a suitably experienced Ivanti EPM Engineer for our client, a global bank. This initial 6 month contract is fully remote working. The Ivanti EPM Engineer is responsible for supporting the operational delivery of Ivanti Endpoint Management Suite and its associated services. This role has a key focus on assisting with the technical delivery of strategic projects, in addition to ongoing operational support of services. Ivanti EPM Engineer Location: Fully Remote Contract Length: 6 Months + Day rate: Negotiable Day Rate - Outside IR35 Overview: Within the role you will provide 3rd line support, infrastructure delivery, BAU and project based work across the enterprise. You will support IT incidents, effectively managing technical and business based communication and ensuring that route cause analysis and effective resolution is delivered. You will enable infrastructure strategy to be realised via information and knowledge sharing with other infrastructure team members as well as architects. Stakeholder management will play an important part of the role as will involvement in long-term projects requiring you to be a subject matter expert in your area of technology with a proven capability to advise and consult. Key Responsibilities: Responsible for the availability of the Ivanti Endpoint Management Suite and associates services provided through this technology (Patch Management, OS Provisioning, Software Delivery etc). Responsible for the development, implementation and communication of associated Plan, Build, Check and Run activities associated with Ivanti such as the corporate build, patch content creation, packaging deployments, patch deployments, custom content creation for vulnerabilities, queries and reporting. Responsible for investigation and remediation of any security vulnerabilities in the End User estate within agreed timelines and ensuring minimal impact to the end user. Ensure support calls are within SLA, advising line management frequently through the use of KPI s Through standards and patterns, ensure security levels/ hardening across all End User Platforms through configuration and regular patch management of both the operating system and application. Through CI (continuous improvement) assist in maturing packaging and delivery strategy to include areas such as corporate application delivery, antivirus, security patching, drivers /updates, corporate server and endpoint build (PC s/ laptop/VM), provisioning / imaging OS deployment, user data migration and system tools such as Ivanti / Qualys and McAfee EPO. To assist with process and policy definition, for the selection and delivery of new end user devices such as PC s (physical or virtual) and peripherals for departments or users and also manage the specification. Maintain awareness of technical developments within the industry and contribute to roadmaps for the Infrastructure Services estate. Escalate to line management problems or complaints should they arise and contribute to their resolution. Skills and Experience: Enterprise class level experience with Ivanti Endpoint Management Suite, including provisioning for OS installations and builds, patch management, reporting & queries, software distribution and packaging, administration and maintenance of an Ivanti environment including migrations and upgrades. Experience with producing reports / dashboards in Ivanti Extraction. Experienced in Windows 7 & 10, installation, configuration, maintenance and fault finding in an enterprise environment including knowledge of active directory, group policy and security hardening. Experienced in both PowerShell & VB scripting Experience of Microsoft AppV, windows installer technologies, MSI s, transforms and tools such as AdminStudio. Proven problem solving and diagnostic capabilities. Proven experience of working with ITIL framework including change management & release management A proactive approach and the ability to inspire others within the team. Good communication and documentation skills Proven ability to work under pressure. Desirable: There are 5 technology pillars associated to the Ivanti Product Set. A good understanding and / or working practice of the following is desirable; Endpoint Security. Unified Endpoint Manangement
Job role: 1st Line IT Support Engineer Location: Telford - 5 days in Office Salary: 25,000 + My client is looking for a skilled and enthusiastic 1st Line IT Support Engineer to deliver top-notch technical support. This is a fantastic opportunity to work in a fast-paced, dynamic environment where your expertise will make a real impact. If you have a passion for problem-solving and a strong foundation in computer networking, software, and hardware support, we'd love to hear from you. Job overview: Provide great customer support by quickly answering questions and solving technical problems. Troubleshoot software issues, including operating systems and apps. Help with hardware problems, making sure all equipment works properly. Use company tools to track issues and manage support tickets. Check how networks are running and help improve system performance. Keep clear records of support processes, solutions, and user guides. What we are looking for: Solid experience in a technical support role, with expertise in computer networking and customer service. Skilled at troubleshooting Windows Server environments. Familiarity with software diagnostic tools and techniques. Experience using ticketing systems. A team player who is also self-motivated and proactive. If you're excited about technology, enjoy tackling challenges, and love helping others, this is your chance to shine. Please apply now!
Feb 15, 2025
Full time
Job role: 1st Line IT Support Engineer Location: Telford - 5 days in Office Salary: 25,000 + My client is looking for a skilled and enthusiastic 1st Line IT Support Engineer to deliver top-notch technical support. This is a fantastic opportunity to work in a fast-paced, dynamic environment where your expertise will make a real impact. If you have a passion for problem-solving and a strong foundation in computer networking, software, and hardware support, we'd love to hear from you. Job overview: Provide great customer support by quickly answering questions and solving technical problems. Troubleshoot software issues, including operating systems and apps. Help with hardware problems, making sure all equipment works properly. Use company tools to track issues and manage support tickets. Check how networks are running and help improve system performance. Keep clear records of support processes, solutions, and user guides. What we are looking for: Solid experience in a technical support role, with expertise in computer networking and customer service. Skilled at troubleshooting Windows Server environments. Familiarity with software diagnostic tools and techniques. Experience using ticketing systems. A team player who is also self-motivated and proactive. If you're excited about technology, enjoy tackling challenges, and love helping others, this is your chance to shine. Please apply now!
Our client is a well-established organisation based in Taunton, and we are supporting their recruitment for an IT and Web Engineer. This is a full-time, permanent role offering great opportunities! This role will be busy, providing advanced support for users regarding hardware, software, and networking issues, and collaborating with other teams to support back-end web services within the business. Key duties will include; IT Services: Provide advanced support to users for hardware, software, and networking issues. Configure, manage, and troubleshoot networking environments, including Active Directory, Azure, Office 365, network services, Windows Server administration, and VMware and Azure HCI Stack administration. Maintain IT systems in schools, ensuring secure and reliable access to IT services at all locations. Support and maintain IT hardware, including desktops, laptops, and audiovisual (AV) equipment. Provide backup support for AV requirements. Web Services: Manage and maintain internal and external back-end web services for secure functionality. Collaborate with contractors to update, fix bugs, and enhance the content management system. Administer web servers and manage security configurations and SSL certificates. Support web applications with database management to ensure data integrity. Set up API integrations between internal and external services with external partners. Additional Responsibilities: Develop internal applications with tools like Microsoft PowerApps and SharePoint to automate workflows and enhance user experience. Assist in integrating new technologies to improve the IT infrastructure. Provide training and guidance to staff on IT and web systems. Document processes and maintain technical records for consistency in support efforts. Qualifications/Experience A strong background in IT services, ideally to degree level or equivalent , must have GCSE English and Maths (grades A -C) or equivalent Proficiency in Microsoft networking technologies and web development/integration/hosting tools. Experience providing IT support to end users with varying levels of ability, both in person and remotely. Ability and experience of prioritising issues and problems Experience in installing, troubleshooting and maintaining a wide range of Windows & Mac devices and peripherals. Ability to prioritise and organise work effectively, work to strict deadlines and remain calm under pressure Ability to resolve complex problems using your own initiative Desirable: IT experience at technician (2nd or 3rd line) level. Experience of providing IT support in an education environment. Experience working with education-based systems (including MIS/CMS information systems) Website management.
Feb 15, 2025
Full time
Our client is a well-established organisation based in Taunton, and we are supporting their recruitment for an IT and Web Engineer. This is a full-time, permanent role offering great opportunities! This role will be busy, providing advanced support for users regarding hardware, software, and networking issues, and collaborating with other teams to support back-end web services within the business. Key duties will include; IT Services: Provide advanced support to users for hardware, software, and networking issues. Configure, manage, and troubleshoot networking environments, including Active Directory, Azure, Office 365, network services, Windows Server administration, and VMware and Azure HCI Stack administration. Maintain IT systems in schools, ensuring secure and reliable access to IT services at all locations. Support and maintain IT hardware, including desktops, laptops, and audiovisual (AV) equipment. Provide backup support for AV requirements. Web Services: Manage and maintain internal and external back-end web services for secure functionality. Collaborate with contractors to update, fix bugs, and enhance the content management system. Administer web servers and manage security configurations and SSL certificates. Support web applications with database management to ensure data integrity. Set up API integrations between internal and external services with external partners. Additional Responsibilities: Develop internal applications with tools like Microsoft PowerApps and SharePoint to automate workflows and enhance user experience. Assist in integrating new technologies to improve the IT infrastructure. Provide training and guidance to staff on IT and web systems. Document processes and maintain technical records for consistency in support efforts. Qualifications/Experience A strong background in IT services, ideally to degree level or equivalent , must have GCSE English and Maths (grades A -C) or equivalent Proficiency in Microsoft networking technologies and web development/integration/hosting tools. Experience providing IT support to end users with varying levels of ability, both in person and remotely. Ability and experience of prioritising issues and problems Experience in installing, troubleshooting and maintaining a wide range of Windows & Mac devices and peripherals. Ability to prioritise and organise work effectively, work to strict deadlines and remain calm under pressure Ability to resolve complex problems using your own initiative Desirable: IT experience at technician (2nd or 3rd line) level. Experience of providing IT support in an education environment. Experience working with education-based systems (including MIS/CMS information systems) Website management.
Role: Senior IT Engineer Location: Birmingham Salary: Up to 36,000 depending on experience. My client is on the hunt for a skilled and proactive Senior IT Engineer to join their dynamic team. They are a national business based in Birmingham, and you will play a critical role in ensuring the smooth operation of IT systems within a fast-paced manufacturing environment. The ideal candidate will have strong technical troubleshooting abilities, and the capacity to work independently and under pressure. Skills: Demonstrated expertise in IT support, at least 2-3 years' experience. Comprehensive knowledge of Windows operating systems, Microsoft Office Suite, Active Directory, and network troubleshooting Vast amount of experience with Azure - AD, Virtual Desktop, Networks Foundational understanding of server management, vitalisation technologies (e.g., VMware), and storage solutions. Solid grasp of network infrastructure, including LAN/WAN configurations, TCP/IP protocols, and network security measures. Strong analytic and problem-solving abilities with a keen eye for detail. Excellent interpersonal and communication skills for effectively assisting non-technical users. Capable of working independently, prioritising tasks, and managing multiple responsibilities concurrently. Proactive in identifying and addressing potential issues to minimise operational disruptions. Benefits: Competitive salary Opportunities for career advancement and professional development. Pension scheme. Health and wellness benefits. Friendly and supportive work environment. This role is a fantastic opportunity for a skilled IT Support Engineer to make a real impact in a growing manufacturing company in Birmingham. Apply now with your CV!
Feb 15, 2025
Full time
Role: Senior IT Engineer Location: Birmingham Salary: Up to 36,000 depending on experience. My client is on the hunt for a skilled and proactive Senior IT Engineer to join their dynamic team. They are a national business based in Birmingham, and you will play a critical role in ensuring the smooth operation of IT systems within a fast-paced manufacturing environment. The ideal candidate will have strong technical troubleshooting abilities, and the capacity to work independently and under pressure. Skills: Demonstrated expertise in IT support, at least 2-3 years' experience. Comprehensive knowledge of Windows operating systems, Microsoft Office Suite, Active Directory, and network troubleshooting Vast amount of experience with Azure - AD, Virtual Desktop, Networks Foundational understanding of server management, vitalisation technologies (e.g., VMware), and storage solutions. Solid grasp of network infrastructure, including LAN/WAN configurations, TCP/IP protocols, and network security measures. Strong analytic and problem-solving abilities with a keen eye for detail. Excellent interpersonal and communication skills for effectively assisting non-technical users. Capable of working independently, prioritising tasks, and managing multiple responsibilities concurrently. Proactive in identifying and addressing potential issues to minimise operational disruptions. Benefits: Competitive salary Opportunities for career advancement and professional development. Pension scheme. Health and wellness benefits. Friendly and supportive work environment. This role is a fantastic opportunity for a skilled IT Support Engineer to make a real impact in a growing manufacturing company in Birmingham. Apply now with your CV!
Jonathan Lee Recruitment Ltd
Bamber Bridge, Lancashire
Unlock your potential and step into a future where your skills contribute to a greener planet. This company, a leader in energy solutions sector, is on a mission to revolutionize energy usage for a sustainable future. With a heritage spanning over 150 years and a portfolio of well-respected brands, they offer an unparalleled opportunity for growth, innovation, and making a lasting impact on the industry. As an IT Infrastructure Analyst in Preston, you'll be at the heart of driving this change, leveraging cutting-edge technologies to make energy transition a reality. What You Will Do: Work closely with the Infrastructure Manager to deliver a comprehensive Infrastructure Roadmap. Engage with a variety of stakeholders and projects to design and deploy IT solutions that support business objectives. Provide robust support for the Service Desk, ensuring seamless integration of new technologies. Monitor and manage a range of IT systems, focusing on resilience and security. Drive improvements in network design and operation, enhancing the company's security landscape. Collaborate with external partners to manage services efficiently, balancing support tickets with project work. What You Will Bring: Proven experience in Enterprise level environments, particularly with virtualisation/storage solutions. Strong foundation in Windows Server/Active Directory, with experience in Azure and cloud/hybrid environments. Knowledge of networking infrastructure and exposure to security frameworks or vulnerability management. Excellent communication and interpersonal skills for effective stakeholder engagement. Desirable: ITIL Framework certification and relevant Microsoft certifications (e.g., Azure, Windows Server). This IT Infrastructure Analyst role is not just a job; it's a chance to be part of a company that's leading the way in sustainable energy solutions. With a commitment to innovation and a culture that values each individual's contribution towards a greener future, this role offers the perfect blend of professional growth and meaningful work. Location: The role is based in Bamber Bridge, Preston, offering a vibrant work environment in a city known for its rich history and cultural significance. Interested?: If you're ready to take on a role that challenges and excites you, while making a real difference in the world, apply now to become an IT Infrastructure Analyst. Let's shape a sustainable future together. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Feb 15, 2025
Full time
Unlock your potential and step into a future where your skills contribute to a greener planet. This company, a leader in energy solutions sector, is on a mission to revolutionize energy usage for a sustainable future. With a heritage spanning over 150 years and a portfolio of well-respected brands, they offer an unparalleled opportunity for growth, innovation, and making a lasting impact on the industry. As an IT Infrastructure Analyst in Preston, you'll be at the heart of driving this change, leveraging cutting-edge technologies to make energy transition a reality. What You Will Do: Work closely with the Infrastructure Manager to deliver a comprehensive Infrastructure Roadmap. Engage with a variety of stakeholders and projects to design and deploy IT solutions that support business objectives. Provide robust support for the Service Desk, ensuring seamless integration of new technologies. Monitor and manage a range of IT systems, focusing on resilience and security. Drive improvements in network design and operation, enhancing the company's security landscape. Collaborate with external partners to manage services efficiently, balancing support tickets with project work. What You Will Bring: Proven experience in Enterprise level environments, particularly with virtualisation/storage solutions. Strong foundation in Windows Server/Active Directory, with experience in Azure and cloud/hybrid environments. Knowledge of networking infrastructure and exposure to security frameworks or vulnerability management. Excellent communication and interpersonal skills for effective stakeholder engagement. Desirable: ITIL Framework certification and relevant Microsoft certifications (e.g., Azure, Windows Server). This IT Infrastructure Analyst role is not just a job; it's a chance to be part of a company that's leading the way in sustainable energy solutions. With a commitment to innovation and a culture that values each individual's contribution towards a greener future, this role offers the perfect blend of professional growth and meaningful work. Location: The role is based in Bamber Bridge, Preston, offering a vibrant work environment in a city known for its rich history and cultural significance. Interested?: If you're ready to take on a role that challenges and excites you, while making a real difference in the world, apply now to become an IT Infrastructure Analyst. Let's shape a sustainable future together. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Job Title: 2nd/3rd Line Support Engineer Location: Peterborough Salary: (phone number removed) per annum Industry: MSP Our client is seeking an experienced IT engineer to join their growing team in Peterborough. As part of their technical support team, you will be responsible for providing high-level troubleshooting and support to end users. This role will involve diagnosing and resolving complex IT issues, collaborating with internal teams, and delivering exceptional customer service to ensure the smooth running of all IT environments. Key Responsibilities: Resolve escalated technical issues from 1st Line Support in a timely and efficient manners. Provide advanced troubleshooting and resolution for hardware, software, and network issues. Support complex IT infrastructure and systems, including servers, networks, and virtual environments. Build and maintain strong relationships with clients, understanding their business needs and IT requirements. Provide on-site and remote support to clients as needed. Monitor systems for performance issues, proactively addressing problems before they affect clients. Ensure backup, disaster recovery, and business continuity systems are maintained and tested. Perform regular system updates and patch management to ensure security and reliability. Keep accurate records of all support interactions and resolutions in the ticketing system. Assist with the implementation of IT projects such as server migrations, network upgrades, and cloud deployments. Work closely with other team members, including 1st Line Support, to resolve client issues quickly and effectively. Share technical expertise and contribute to the development of junior team members. Required Skills & Qualifications: Strong experience in 2nd/3rd line IT support, ideally in an MSP environment. Excellent troubleshooting and problem-solving skills for complex IT issues. Experience with Windows Server, Active Directory, Exchange, and Office 365. Proficiency in networking technologies, including LAN/WAN, DNS, DHCP, VPNs, and firewalls. Hands-on experience with virtual environments (VMware, Hyper-V) and cloud technologies (AWS, Azure). Knowledge of IT security best practices and experience in securing networks and systems. Experience with backup and disaster recovery systems and processes. Familiarity with ticketing systems (e.g., ConnectWise, ServiceNow, or similar). Ability to work independently, manage time effectively, and handle multiple tasks. Excellent communication skills, both written and verbal, with a strong focus on customer service. IT certifications such as CompTIA, Microsoft, Cisco, or similar are highly desirable. Desirable Skills: Experience with server and workstation hardware diagnostics and replacement. Scripting and automation skills (PowerShell, batch scripts, etc.). Knowledge of ITIL processes and frameworks. If you're an experienced IT professional looking for a new role in a fast-paced, client-focused environment, we'd love to hear from you! Apply today! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 15, 2025
Full time
Job Title: 2nd/3rd Line Support Engineer Location: Peterborough Salary: (phone number removed) per annum Industry: MSP Our client is seeking an experienced IT engineer to join their growing team in Peterborough. As part of their technical support team, you will be responsible for providing high-level troubleshooting and support to end users. This role will involve diagnosing and resolving complex IT issues, collaborating with internal teams, and delivering exceptional customer service to ensure the smooth running of all IT environments. Key Responsibilities: Resolve escalated technical issues from 1st Line Support in a timely and efficient manners. Provide advanced troubleshooting and resolution for hardware, software, and network issues. Support complex IT infrastructure and systems, including servers, networks, and virtual environments. Build and maintain strong relationships with clients, understanding their business needs and IT requirements. Provide on-site and remote support to clients as needed. Monitor systems for performance issues, proactively addressing problems before they affect clients. Ensure backup, disaster recovery, and business continuity systems are maintained and tested. Perform regular system updates and patch management to ensure security and reliability. Keep accurate records of all support interactions and resolutions in the ticketing system. Assist with the implementation of IT projects such as server migrations, network upgrades, and cloud deployments. Work closely with other team members, including 1st Line Support, to resolve client issues quickly and effectively. Share technical expertise and contribute to the development of junior team members. Required Skills & Qualifications: Strong experience in 2nd/3rd line IT support, ideally in an MSP environment. Excellent troubleshooting and problem-solving skills for complex IT issues. Experience with Windows Server, Active Directory, Exchange, and Office 365. Proficiency in networking technologies, including LAN/WAN, DNS, DHCP, VPNs, and firewalls. Hands-on experience with virtual environments (VMware, Hyper-V) and cloud technologies (AWS, Azure). Knowledge of IT security best practices and experience in securing networks and systems. Experience with backup and disaster recovery systems and processes. Familiarity with ticketing systems (e.g., ConnectWise, ServiceNow, or similar). Ability to work independently, manage time effectively, and handle multiple tasks. Excellent communication skills, both written and verbal, with a strong focus on customer service. IT certifications such as CompTIA, Microsoft, Cisco, or similar are highly desirable. Desirable Skills: Experience with server and workstation hardware diagnostics and replacement. Scripting and automation skills (PowerShell, batch scripts, etc.). Knowledge of ITIL processes and frameworks. If you're an experienced IT professional looking for a new role in a fast-paced, client-focused environment, we'd love to hear from you! Apply today! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: IT Project Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time Salary: 35,000 - 45,000 Overview: Our client, who provides IT Support services to Businesses is looking for an experienced Azure Project Engineer who will deliver technical governance for various projects aimed at their customers, ensuring effective and efficient execution to meet strategic goals. This role requires planning and oversight to ensure projects are completed on time and within budget, necessitating prior IT project management experience and a strong technical background, particularly in networking and Microsoft Azure. The Project Engineer will collaborate closely with the IT Operations Manager and Strategic Account Managers to inform them about all active projects. They will ensure that projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Deliver projects that meet customer expectations regarding cost, time, scope, quality, and security Provide regular updates to clients, exceeding their expectations Execute technical projects and support the skill development of Project Support Engineers Maintain clear communication with all stakeholders Set clear objectives for team members throughout the project Drive continuous improvement in project management processes Manage customer relationships to ensure high satisfaction Provide monthly project pipeline and utilisation data Sills Required: Experience with Microsoft Azure IaaS and AVD is essential Previous experience as a project engineer is essential Strong knowledge of Windows Server, virtual environments (VMWare), SQL Server, Microsoft stack, networking, Active Directory, and Antivirus solutions Good knowledge of Microsoft Azure IaaS and AVD is essential Excellent communication and teamwork skills Ability to manage a diverse workload calmly and methodically PRINCE2 or APM qualification is desirable but not mandatory Commitment to contributing to the vision We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Feb 15, 2025
Full time
Job Title: IT Project Engineer Location: Hybrid working (Client based in Barlborough) Contract: Permanent Full Time Salary: 35,000 - 45,000 Overview: Our client, who provides IT Support services to Businesses is looking for an experienced Azure Project Engineer who will deliver technical governance for various projects aimed at their customers, ensuring effective and efficient execution to meet strategic goals. This role requires planning and oversight to ensure projects are completed on time and within budget, necessitating prior IT project management experience and a strong technical background, particularly in networking and Microsoft Azure. The Project Engineer will collaborate closely with the IT Operations Manager and Strategic Account Managers to inform them about all active projects. They will ensure that projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Deliver projects that meet customer expectations regarding cost, time, scope, quality, and security Provide regular updates to clients, exceeding their expectations Execute technical projects and support the skill development of Project Support Engineers Maintain clear communication with all stakeholders Set clear objectives for team members throughout the project Drive continuous improvement in project management processes Manage customer relationships to ensure high satisfaction Provide monthly project pipeline and utilisation data Sills Required: Experience with Microsoft Azure IaaS and AVD is essential Previous experience as a project engineer is essential Strong knowledge of Windows Server, virtual environments (VMWare), SQL Server, Microsoft stack, networking, Active Directory, and Antivirus solutions Good knowledge of Microsoft Azure IaaS and AVD is essential Excellent communication and teamwork skills Ability to manage a diverse workload calmly and methodically PRINCE2 or APM qualification is desirable but not mandatory Commitment to contributing to the vision We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Job Title: 1st Line Support Engineer Location: Ipswich Industry: IT Consultancy Salary: (phone number removed) per annum (DOE) About the Company: Our client is a well-established IT consultancy firm based in Ipswich, delivering high-quality IT support and solutions to a diverse range of businesses. With a commitment to excellence and customer satisfaction, they are now looking for a 1st Line Support Engineer to join their growing team. The Role: As 1st Line Support Engineer , you will be the first point of contact for clients, providing technical support and troubleshooting a range of IT issues. Key Responsibilities: Provide 1st line technical support via phone, email, and remote access. Diagnose and resolve hardware, software, and networking issues efficiently. Escalate complex technical problems to the 2nd or 3rd line support teams when necessary. Accurately log and track all support tickets in the service management system. Maintain excellent communication with clients, ensuring they are updated on the progress of their queries. Assist in setting up and configuring desktops, laptops, and mobile devices. Support users with Microsoft 365, Active Directory, and Windows OS troubleshooting. Follow established procedures and contribute to improving internal documentation and knowledge base. Work collaboratively within a team to meet SLAs and provide exceptional customer service. Key Requirements: Previous experience in a 1st line IT support role, ideally within an MSP environment. Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking . Excellent problem-solving skills with a proactive approach to troubleshooting. Any relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) would be advantageous. If you meet the above requirements, please apply now. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 15, 2025
Full time
Job Title: 1st Line Support Engineer Location: Ipswich Industry: IT Consultancy Salary: (phone number removed) per annum (DOE) About the Company: Our client is a well-established IT consultancy firm based in Ipswich, delivering high-quality IT support and solutions to a diverse range of businesses. With a commitment to excellence and customer satisfaction, they are now looking for a 1st Line Support Engineer to join their growing team. The Role: As 1st Line Support Engineer , you will be the first point of contact for clients, providing technical support and troubleshooting a range of IT issues. Key Responsibilities: Provide 1st line technical support via phone, email, and remote access. Diagnose and resolve hardware, software, and networking issues efficiently. Escalate complex technical problems to the 2nd or 3rd line support teams when necessary. Accurately log and track all support tickets in the service management system. Maintain excellent communication with clients, ensuring they are updated on the progress of their queries. Assist in setting up and configuring desktops, laptops, and mobile devices. Support users with Microsoft 365, Active Directory, and Windows OS troubleshooting. Follow established procedures and contribute to improving internal documentation and knowledge base. Work collaboratively within a team to meet SLAs and provide exceptional customer service. Key Requirements: Previous experience in a 1st line IT support role, ideally within an MSP environment. Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking . Excellent problem-solving skills with a proactive approach to troubleshooting. Any relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) would be advantageous. If you meet the above requirements, please apply now. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd line Technical lead Salary: up to 60k DOE Location: Borehamwood + Hybrid working Duration: Permanent We are a fast-growing MSP looking for passionate IT engineers with a thirst to develop their careers and skills whilst providing great customer care. We believe delivering a great service to our customers starts by building a supportive, nurturing (and dare we say fun!) work environment filled with a team that works hard to share in the experience of building a business that can be proud of what it does. We deliver world-class IT consultancy, solutions and support services to a growing and diverse list of clients based in London and the South East. If this sounds like an environment, you would thrive in please get in touch. Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Senior Engineer at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. Role summary: The Senior Engineer will work on 3rd line tasks across both our Service Desk and will be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. You will also be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key responsibilities: Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching. o Office 365 Security o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender o Conditional access policies What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free days holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training: A tailored training plan including official vendor certifications IND-LET 3rd line service desk/ IT Lead Engineer/ Technical lead/ Managed service provider
Feb 15, 2025
Full time
3rd line Technical lead Salary: up to 60k DOE Location: Borehamwood + Hybrid working Duration: Permanent We are a fast-growing MSP looking for passionate IT engineers with a thirst to develop their careers and skills whilst providing great customer care. We believe delivering a great service to our customers starts by building a supportive, nurturing (and dare we say fun!) work environment filled with a team that works hard to share in the experience of building a business that can be proud of what it does. We deliver world-class IT consultancy, solutions and support services to a growing and diverse list of clients based in London and the South East. If this sounds like an environment, you would thrive in please get in touch. Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Senior Engineer at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. Role summary: The Senior Engineer will work on 3rd line tasks across both our Service Desk and will be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. You will also be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key responsibilities: Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching. o Office 365 Security o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender o Conditional access policies What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free days holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training: A tailored training plan including official vendor certifications IND-LET 3rd line service desk/ IT Lead Engineer/ Technical lead/ Managed service provider