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Job Description: NetApp NCSIE Field Engineer (Design and Implementation) Position Title: NetApp NCSIE Field Engineer (Design and Implementation) Location: UK + ad hoc travel Employment Type: Contract 12 months, inside IR35 Role Overview We are seeking a highly skilled and experienced NetApp Certified Storage Implementation Engineer (NCSIE) to join our team as a Field Engineer. The ideal candidate will be responsible for designing, implementing, and supporting advanced storage solutions for our clients. This role requires hands-on expertise with NetApp technologies, a deep understanding of storage architectures, and a passion for delivering excellent customer service. Key Responsibilities Design and Architecture Collaborate with customers and internal teams to assess business requirements and design NetApp storage solutions tailored to their needs. Develop detailed implementation plans, including high- and low-level designs, ensuring optimal system performance and scalability. Conduct solution architecture reviews to confirm alignment with best practices and customer goals. Implementation and Deployment Execute on-site and remote installation, configuration, and optimization of NetApp storage solutions. Migrate data and integrate storage systems with existing infrastructure, ensuring minimal disruption to customer operations. Perform troubleshooting, diagnostics, and resolution of complex technical issues during deployment. Qualifications and Skills Required Skills: NetApp Certified Storage Implementation Engineer (NCSIE) certification is mandatory. Proven experience in designing and implementing NetApp storage solutions, including ONTAP, FlexPod, SnapMirror, and SnapVault. Strong understanding of SAN, NAS, and cloud storage technologies. Proficiency in protocols such as NFS, SMB/CIFS, and iSCSI. Experience with tools like Active IQ Unified Manager, Cloud Insights, and SnapCenter. Hands-on knowledge of virtualization platforms (VMware, Hyper-V) and their integration with NetApp solutions. Preferred Skills: Familiarity with hybrid cloud environments and NetApp Cloud Volumes. Basic Scripting skills (PowerShell, Python, or Ansible) for automation and orchestration. Understanding of networking concepts, including VLANs, TCP/IP, and routing. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. Ability to manage multiple projects simultaneously and meet tight deadlines. Travel Requirements Willingness to travel as required to customer sites for project delivery and support.

Role : Technical Architect (EUC) Location : Remote with infrequent travel to a UK based office (York, London, or Colchester) As a Technical Architect, you are responsible for creating and maintaining capability strategies and roadmaps for core capabilities that align to our End-User Experience (EUX) and Core Infrastructure Platforms (CIP) value streams. In response to strategies, improving our internal capabilities and services, or business initiatives, you will be responsible for defining robust infrastructure solutions across a hybrid cloud environment. You can expect to be engaged in a number of these at any time. The role is key to identifying suitable new technologies and processes, and for ensuring that the architecture is reflected in the services we deliver. You will work closely with other IT teams as well as different stakeholders across the global Hiscox operation. Responsibilities Work closely with our business units to help define complex technology solutions. Maintain close relationships with business and enterprise architecture practices, ensuring visibility of IT Services initiatives. Act as a trusted advisor across the IT Services portfolio. Create target and transitional architecture for significant technical change. Help create and maintain capability strategies and roadmaps, identifying key stakeholders and requirements. Provide architectural governance through appropriate forums (Technical Review and Governance and Architecture Review Board) to change initiatives and provide technical oversight of artifact creation and content. Support infrastructure engineering to ensure that good architectural practice is reflected in the delivery. The creation of artefacts (High-Level Design, Solution Assessment) to guide future change initiatives. Engage with vendors and third parties for technology selection (RFP) and relationship management. Work closely with the commercial teams to ensure costs are appropriate. Ensure that solutions adhere to security, infrastructure and application principles, policies, and standards as appropriate. Initiate and introduce new technologies and processes to continuously improve the infrastructure platform. Requirements and Experience Be adept at building business cases and proposals, selling these to senior stakeholders. An influencer who can articulate arguments well and is comfortable working with a wide range of people from different areas of the business. A good communicator, who proactively collaborates to share knowledge and explore ideas. An interest in the wider business and understands the need to identify primary business users and to engage with them in order to develop our services. Self-sufficient and able to work in a fast-moving environment whilst ensuring high quality work is produced. Good experience with cloud technologies, with an emphasis on Azure being an advantage. A working knowledge of infrastructure as code and continuous delivery technologies and processes. Good knowledge across a range of infrastructure capabilities: networks, compute, storage, cloud technologies, unified communications, data hosting, messaging, identity and access management, security and end user compute. Keeps abreast of IT trends and uses this to identify areas of improvement. Ability to synthesize lots of disparate information and make sound decisions, even when these might be unpopular. VDI technologies (cloud and on-premises). End user devices, including security and connectivity. ZTNA technologies. Application delivery (streamed, virtual).

The Role: We are seeking a customer-centric, technically-driven Principal Architect to lead the architecture and delivery of enterprise-grade integration solutions in a Professional Services environment. This is a leadership role focused on client engagement, solution architecture, and driving technical excellence. The Principal Architect will be responsible for ensuring successful delivery outcomes, fostering growth in capabilities, and evangelizing SnapLogic best practices internally and externally. What You'll Do: Client Engagement & Delivery: Lead architectural design and technical delivery for SnapLogic engagements. Build trust with clients and ensure successful, scalable integration solutions. Proactively remove obstacles and align technical solutions to business value. Team Leadership: Supervise and mentor teams of SnapLogic SMEs and technical professionals. Guide the technical delivery team to ensure adherence to SnapLogic best practices. Capability Growth & Thought Leadership: Develop and share best practices, technical collateral, and thought leadership within the SnapLogic and broader industry communities. Drive innovation and continuous improvement in architecture. Business Development: Collaborate with Sales and Pre-Sales teams to develop new engagements and upsell opportunities. Represent SnapLogic at industry events, webinars, and user groups. Technical Expertise & Innovation: Maintain and grow expertise in cloud platforms (e.g., AWS, GCP), integration technologies (e.g., iPaaS, GenAI, APIs), and enterprise integration patterns. Contribute to product and engineering teams to enhance SnapLogic's value proposition. What We're Looking For: Core Competencies Autonomous leadership and customer relationship management Expert-level integration architecture and problem-solving skills Ability to drive architectural and business outcomes across cross-functional teams Strong communication and coaching abilities for both internal and external stakeholders Thought leadership in the integration and professional services domains Required Qualifications & Experience: 16+ years of industry experience Experience leading customers and partners through requirements phase of an implementation process, including explaining use cases and configuration options, document configuration, and perform fit/gap analysis Working closely with customers to capture the requirements and provide the necessary architectural guidance where needed Experience developing, testing and delivering integrations for customers to provide highly scalable and repeatable integrations Deploying software to customer non-production and production environments, and conduct unit and functional testing of new features and configurations Write unit tests, conduct code reviews, and triage and resolve implementation issues Collaborating with product and engineering leadership to identify solutions that expand the company's portfolio, drive customer value, and support business growth. Leading design planning and implementation for multiple products, collaborating with Product Leadership to define design language, navigation, and information architecture. Assuring successful and on-time delivery of the projects working closely with the customer and SnapLogic team members Delivering Product trainings to the customers and contribute to the training material enhancements based on the new features that are released on the platform Demonstrable experience working with iPaaS and AI based technologies Knowledge of messaging protocols including XML/JSON, basic level understanding of REST principles, and REST and SOAP APIs Experience in streaming and event driven architectures (e.g. Kafka, JMS) Extensive experience with Cloud and Databases platforms (e.g. AWS, Oracle) Excellent customer facing skills-demonstrated success in customer facing roles Hands on experience with Cloud, Architecture Technical knowledge of program scripting such as, JavaScript, Python, SQL, Java etc. Expertise with cloud architecture,GCP, AWS Services like RDS, SQS, SNS Experience with other integration technologies like Informatica, Mulesoft, etc. and in-depth understanding of Enterprise Integration Patterns Nice to Have: 6 months or more hands on experience with SnapLogic TOGAF, Cloud Platform Solutions Architect Certification Experience in GenAI and other forms of AI as they pertain to Integration Why Join: There's never been a better time to join SnapLogic. Here are a few reasons why: Perks And Benefits: The list includes, but is not limited to: competitive salary, flexible PTO (USA employees), comprehensive healthcare; 401(k); FSA and supplemental insurance; paid parental leave; wellness and fitness reimbursements; gym and lunch on site (HQ). Company Momentum: Industry experts have consistently recognized our company, products, customers, and employees as best-in-class, from our year-over-year Leadership in Gartner's iPaaS Magic Quadrant, to our 2021 CODiE Award win, to our recognition as a 2022 Bay Area Top Workplace. Hot Market Opportunity: Leading organizations are embracing the cloud, data, and AI to rethink and rewire their businesses. According to industry analysts, the integration market alone is growing four times faster than the overall software market, approaching more than $5 billion in revenue. Innovative Product: SnapLogic is the only company to provide a single, unified platform for all of a company's integration and automation needs: application integration, data integration, API management, B2B integration, and data engineering. World Class Customers: Hundreds of customers around the globe trust SnapLogic to handle their enterprise integration and automation needs. Our customers come first, and we're proud of SnapLogic's industry-leading customer retention rate of over 95%.

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. UP (Unified Platform) consolidates data and technologies into a comprehensive solution, accelerating time to market. Optimizing decision-making and research, our platform simplifies implementing new ideas, enhancing our competitive edge. We work from high-level requirements where programmers are expected to gain an intimate understanding of the business. We strive for an environment where developers have the autonomy to pursue business solutions without arbitrary management constraints. We are a group of polyglots and technologists always seeking to find the right tool for each problem. Broadly, the development teams at DRW believe in rapid deployment and feedback, automated testing, and cohesive, transparent, lightly-coupled service architectures. UP teams are segmented into multiple areas including: Platform Engineering - Teams within platform engineering provide cross-cutting capabilities that enable other teams to focus on domain- or business-specific needs by streamlining and standardizing technical approaches. For example, one of these teams provides data mapping tools, access management, and usage tracking capabilities for development teams. Domain Engineering - Teams within domain engineering own critical capabilities that extend beyond a single desk or business area, building services and data solutions to optimize for a broad array of use cases. For example, these teams work on problems like managing and enhancing DRW's instrument and organizational reference data models for seamless interoperability across the firm; handling real-time message flow and integrations with third-party trades and orders feeds; or providing trading desks and business units with current, historical, and real-time streaming portfolio views. Expectations: Building systems with a constant focus on testing, reliability, scalability, and maintainability. Designing, modeling, and programming in a variety of languages and technologies. Working on legacy code as well as green field development. Initiative driving projects to completion. Learning and promoting new technologies with a focus on best practices. Providing on-call support as needed. Sometimes working alongside other developers on the same task. Desirable Experience: We are looking for strong developers of any stripe, but familiarity with the below will give candidates a leg up in working on our systems. Multiple years of server-side development. A solid understanding of micro-service architectures and CAP theorem. A good understanding of functional paradigms and type theory. Confident JVM knowledge. Modern Java, Ruby, or Clojure knowledge. Experience with Airflow or other Python-based workflow orchestration tools. Proficiency in domain driven design and domain modeling. Exposure to Kubernetes, Docker, Linux, Kafka, RabbitMQ, or git. Working knowledge of SQL, HTML, CSS, and JavaScript. Knowledge of financial concepts, exchange trading, or physical energy trading.

About us At Zego, we know that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't take into account how well you actually drive. That's why, since 2016, we've been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are our driving force - they're at the heart of everything we do. We've sold tens of millions of policies so far, and raised over $200 million in funding. And we're only just getting started. Introduction: We are seeking a visionary Senior Technical Lead to oversee our Web Architecture team, focusing on delivering a unified user experience across our web properties. This role requires a mastery of web technologies and design practices aimed at crafting seamless, responsive interfaces that perform consistently across various web UI environments. The ideal candidate will bring strategic insight and technical expertise to elevate our web platforms, utilising data-driven approaches to optimise user engagement and business results. Key Responsibilities: Architecture Design and develop intuitive web interfaces that provide a seamless user experience, ensuring responsiveness and accessibility across various devices and platforms. Utilise modern JavaScript libraries to develop scalable, maintainable web components that align with our unified experience strategy. Utilise data analytics tools to track user behaviour and site performance, translating insights into actionable improvements for website functionality and user experience. Implement and analyse A/B testing to evaluate the effectiveness of different web design elements and features, ensuring data-driven decisions that optimise user engagement and conversion rates. Coordinate controlled experiments to evaluate new features, assessing their impact and effectiveness in real-world web environments. Work closely with UX/UI designers to ensure that user-centred design principles are integrated into web development processes, enhancing the overall user experience and functionality of our digital products. Promote high standards of code quality and software architecture, implementing best practices for testing and continuous integration. Leadership: Lead and mentor a diverse team of developers, fostering an environment of continuous learning and improvement. Foster a collaborative environment where team members feel empowered to share ideas and contribute to innovative solutions. Implement performance management processes that encourage accountability and recognise individual and team achievements. Strategically manage staffing levels and skill sets within the team to ensure optimal performance, alignment with project demands, and the successful execution of initiatives. Optimise the allocation of technological resources, ensuring that the team is equipped with the right tools and support to achieve project goals efficiently and effectively. Required Skills and Qualifications: Significant experience in software development, with a focus on web technologies and creating unified web user experiences. Expertise in using modern, data driven patterns to deliver complex web applications. Strong background in web analytics, proficient in tools and methodologies for measuring user engagement and performance. Experienced in A/B testing and experimental design to refine functionalities and improve user interactions. Comprehensive understanding of API integration and web application deployment, emphasising scalability and security. Exceptional leadership and interpersonal skills, capable of guiding and inspiring a team towards achieving technological and business goals. Demonstrable understanding of e2e testing of complex user flows. Desirable Skills: Familiarity with server-less architectures and cloud technologies. Proficient in continuous integration and delivery (CI/CD) practices and tools, including Git for version control. Knowledge of accessibility and security protocols necessary for robust web development. Experience in environments with stringent regulatory requirements advantageous. What's it like to work at Zego? Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. You'll be expected to come to our London office one per week and the rest of the time you'll be able to work from home. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life. Benefits We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters. We also cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

We are looking for an experienced Analytics Architect to lead the design and governance of scalable, high-performance data architectures. This role requires strong expertise in developing and managing conceptual, logical, and physical data models, while ensuring the architecture meets current and future business needs. The successful candidate will define standards, monitor performance and scalability, and work closely with business and data teams to implement a unified data strategy. The Analytics Architect will oversee the Data Warehouse, serving as the central source for corporate data and analytics. They will also support data-driven initiatives across the organization, ensuring data quality, compliance, and secure access controls are in place, enabling informed decision-making. Expertise in various data architectures (Warehouse, Lakehouse, Data Mesh) and physical data modeling approaches like Kimball, with experience leading data architecture strategy and implementation. 3+ years of experience managing and evolving data models, working with commercial data warehouses, ETL tools, and data visualization platforms (e.g., Redshift, Looker, Tableau). Strong communication and collaboration skills, with the ability to present technical concepts to non-technical audiences and lead multi-department analytics projects. Bachelor's or Master's degree in a technical discipline, proficiency with Git, and the ability to work effectively in a fully remote, agile environment.

CHIEF INFORMATION SECURITY OFFICER - AEROSPACE AND DEFENSE: Bullisher is a data-centric fintech solution provider in the aerospace and defense industry for institutional-level investors, looking to disrupt and revolutionize a $3 trillion dollar industry. We spearhead an industry-leading Blackbox to facilitate and administer trade agreements, driven by our new generation benchmark delivering solutions through innovation with uncompromising agility. JOB DESCRIPTION: The oversight requires a sophisticated operating model that allows for a stronger security posture centralized in a Security Operations Center (SOC). This role will oversee global operations with a unified management of API calls, space exploration & navigation, and integrate various tools into our systems of record to view interactions from a holistic risk management perspective. Areas to cover: Incident response and remediation Orchestrating and automating signals Prioritizing cases and incident response Cyber threat intelligence and dark web monitoring Vulnerability management and exposure management Building a resilient cybersecurity culture Introducing new risk management techniques will undergo formal approval by the Change Approval Board (C.A.B). The role will also involve micromanaging cybersecurity engineers, penetration testing engineers, and other security personnel, ensuring compliance with NIST cybersecurity framework and DoD requirements. PHYSICAL DEMANDS: This position requires the ability to communicate and exchange information, utilizing necessary equipment to perform the job. ENVIRONMENT: This position will operate in the organization's regulatory "ROCKET FUEL MISSION INTELLIGENCE DIVISION" focusing on innovation and space exploration. Employees must be legally authorized to work in the UK. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. QUALIFICATIONS, KEY REQUIREMENTS AND SKILLSET: 20+ years in cybersecurity and digital solutions engineering Proficiency in key generation, key lifecycle management, and risk management GSEC or Offensive Security Certified Professional (OSCP) Certified Information Security Manager (CISM) Certified Authorization Professional (CAP) Certified Network Defender (CND) Information Systems Security Architecture Professional (ISSAP) Health Care Information Security and Privacy Practitioner (HCISPP) GIAC Certified Intrusion Analyst (GCIA) GIAC Security Leadership Certificate (GSLC) Information Systems Security Engineering Professional (ISSEP) Certified Ethical Hacker (CEH) Computer Hacking Forensics Investigator (CHFI) Information Assurance System Architecture and Engineer (IASAE) Certification in one of the listed DoD 8570 Certifications is prerequisite. INTERVIEW PROCESS: STAGE 1: COGNITIVE ABILITY TEST STAGE 2: COGNITIVE ASSESSMENT SCREENING WITH A 30+ YEARS EXPERIENCE PSYCHOLOGIST STAGE 3: PRE-SCREENING (verification checks & DV security clearance) STAGE 4: INTERVIEW WITH CEO & CTO

Technical Product Manager - Unified Communications For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Your role: Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Technical Product Managers (TPMs) are part of the Product Management team that is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. Reporting to a Group Product Manager, Senior TPMs are responsible for delivering the product roadmap driving new products and features through the development process. They work closely with other Technical Product Managers to ensure roadmaps are clear, prioritized, achievable, and aligned with strategy. Senior TPMs reliably deliver large and complex initiatives often involving multiple teams. They also lead the early requirement discovery and analysis work normally associated with Product Managers and break them down into releases, epics, user stories, and acceptance criteria. They work closely with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs attend (often leading) daily stand-ups and other agile ceremonies, groom their team's backlog, plan sprints, accept completed stories, monitor progress, report status, and manage key release activities including documentation and training. Lead large more complex initiatives from roadmap to delivery with minimal support & guidance from Group Product Manager. Proven ability and success at presenting to the team, the business, C-level, and customer stakeholders. Recognised for being highly collaborative with excellent communication skills. Create, prioritize and communicate reliable roadmaps and related updates. Recognized as a go-to expert and leader within your product line. Regularly assists in the hiring process, and mentoring/coaching of others as needed. Responsible for delivery of components/features in alignment with strategy and the broader roadmap. Collaborate with Sales, Support, clients, and other TPMs to produce and manage their component's backlog and contribute to the product roadmap. Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts. Collaborate with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase. Identify and coordinate cross-component dependencies throughout the development process. Work with Engineering and other departments to actively remove obstacles blocking progress and ensure program is within schedule. Prioritize and groom their team(s) backlog. Attend daily stand-ups with your Product Manager and other TPMs in your product team. Attend daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s). Share Scrum Mastering duties with other members of your team. Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards. Support Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities. Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform. Serve as primary product expert (functional, not technical) for the components for which you are responsible. About you: 6+ years of experience as a Technical Product Manager or product owner. Ability to communicate effectively with technical, business, and C-level executives. Strong requirement management skills (elicitation, analysis, use case modelling, workflow, documentation, etc.). Experience with Agile and Scrum development methodologies. Experience coaching/mentoring/training others. Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills. Degree in Engineering, Computer Science or related technical field. Ability to communicate effectively with both technical and non-technical individuals. Flexible and practical problem solver, able to work effectively in a growing organization. Experience with a SaaS, messaging, or enterprise software company and/or background in software engineering preferred. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

Summary The Director of IT Incident and Problem Management is a senior leader responsible for shaping and transforming incident and problem management into a predictive and proactive discipline. You will drive a proactive, agile approach to incident response, building and leveraging AI-driven insights to enhance responsiveness and operational efficiency. Your leadership will underpin our pivot from a product to a platform-focused service, ensuring seamless, resilient service delivery that meets our high standards for reliability and customer satisfaction. As a forward-thinking leader, you will balance traditional ITIL frameworks with modern tools and practices, such as incident.io and FireHydrant, and embed accountability across engineering and operational teams. You will work closely with cross-functional stakeholders including Engineering, Product, and Customer Support to ensure that incidents are resolved promptly and root causes are addressed comprehensively, with the overarching goal of minimizing business impact. How will you contribute? Strategic Leadership: Provide visionary leadership to evolve our incident and problem management practices, embedding modern approaches that use AI and automation and predictive capabilities to reduce response times and predict potential issues before they impact service. Accountability and Performance: Foster a culture of accountability, holding engineering teams and incident responders to high standards for incident resolution. Ensure robust tracking and reporting of incident response metrics, creating transparency and setting clear performance expectations. Platform-Centric Incident Management: Drive alignment between incident/problem management and the organization's shift towards a unified platform model, ensuring that incident management processes are scalable, adaptable, and aligned with platform objectives. Modern Tool Proficiency: Deploy and optimize advanced incident management platforms such as incident.io and FireHydrant, utilizing these tools to enhance visibility, speed, and effectiveness of response across our platform. Adapt methodologies beyond traditional ITIL to remain agile and customer-focused. Root Cause Analysis and Prevention: Lead comprehensive root cause analysis for major incidents, advocating a preventative stance through continuous improvement and resilience-focused practices. Apply SRE principles and drive actionable outcomes to prevent recurrence. Data-Driven Insights and Reporting: Utilize data-driven insights to inform incident response strategies. Present trends, risk factors, and improvement opportunities to senior executives and stakeholders, supporting business decisions with clear, actionable metrics. Typical Tasks: Define and implement strategic roadmaps for incident and problem management, ensuring alignment with business objectives and platform goals. Regularly update practices to incorporate the latest in AI, automation, and predictive analytics. Oversee major incident response efforts, ensuring fast, effective containment, resolution, and customer impact mitigation. Lead executive-level post-mortems and ensure comprehensive follow-ups. Conduct and oversee in-depth root cause analyses for recurring or high-impact incidents, developing and deploying preventive measures across the platform to reduce recurrence. Collaborate closely with IT operations, engineering, product, and support teams to ensure a unified approach to incident and problem resolution, with a focus on consistent customer experience. Define, monitor, and optimise KPIs and performance metrics related to incident and problem management. Lead continuous improvement initiatives to ensure process agility and alignment with evolving business requirements. Lead continuous improvement initiatives, including evaluating and refining AI algorithms and predictive models to align with evolving business needs and platform scalability. Drive modular and scalable incident management practices, adaptable to the complexities of a multi-service platform architecture. Develop and deliver reports on incident and problem management metrics for stakeholders, including executive leadership, product management, and customer success teams, to provide insights into trends, risks, and opportunities for improvement. What will you bring? Strategic Incident and Problem Management Expertise: 10-15 years of experience in IT incident and problem management, ideally within SaaS and platform-based environments, with a minimum of 5 years in a senior leadership capacity. Modern Practices in Incident Management: Demonstrated expertise in using cutting-edge incident management tools (e.g., incident.io , FireHydrant) and AI-driven solutions to streamline processes, drive rapid response, and enhance service reliability. Problem Management: Expertise in leading comprehensive root cause analysis and problem resolution efforts, incorporating Google SRE principles for preventive actions. Google SRE Methodologies: In-depth knowledge of Google SRE philosophies, including error budget management, service level indicators/objectives (SLIs/SLOs), and effective incident response strategies. Platform and SaaS Experience: Strong understanding of platform-oriented operations within B2B SaaS, ideally with experience in supporting a pivot from product to platform. FinTech experience is advantageous but not required. Leadership and Accountability: Proven record of building and leading high-performing teams, with an emphasis on holding teams accountable to clear standards and ensuring consistency in incident response and resolution. Collaborative Communication Skills: Excellent ability to influence and collaborate with cross-functional teams and executive-level stakeholders. Skilled in delivering complex insights to both technical and non-technical audiences. Innovation and Continuous Improvement: Ability to drive continuous improvement through innovative practices, data insights, and strategic thinking. An advocate for evolving incident/problem management to proactively support business goals. Cross-cloud environments: Experience managing incident and problem resolution in cross-cloud environments, ideally with a focus on seamless integration of diverse platforms. Preferred Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field; a Master's degree is preferred. ITIL Expert certification and familiarity with Google SRE principles; advanced certifications in cloud platforms (AWS, GCP, Azure) or incident management tools are highly advantageous. Familiarity with leveraging AI and machine learning within incident and problem management to predict incidents, automate responses, or identify root causes, showcasing an ability to bring innovative solutions to the role.

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities, and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital, and cryptoassets. We operate with respect, curiosity, and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation, and a willingness to challenge consensus. At the center of DRW's real-time operations is a development team responsible for the firm's trade and instrument reporting systems. The Unified Platform - Trade Management team empowers the front, middle, and back offices with the tools and resources necessary to seamlessly incorporate the firm's real-time and historical trading activity into their solutions. We are seeking a Senior Software Engineer with a specific background in Openlink Endur to work alongside our team to support the firm's growing Energy business. We work from high-level requirements where programmers are expected to gain an intimate understanding of the business. We strive for an environment where developers have the autonomy to pursue business solutions without arbitrary management constraints. We are a group of polyglots and technologists always seeking to find the right tool for each problem. Broadly, the development teams at DRW believe in rapid deployment and feedback, automated testing, and cohesive, transparent, lightly-coupled service architectures. Expectations Directly involved in the customization, deployment, and operation of DRW's Openlink platforms: Endur and Findur Development of custom inbound and outbound data APIs to Openlink platforms. A constant focus on testing, reliability, scalability, and maintainability. Providing on-call support as needed. Work with a geographically diverse team utilizing remote-first communication practices. Sometimes working alongside other developers on the same task. Desirable Experience Direct experience developing and customizing Openlink Endur Confident knowledge of OpenJVS and SQL Working knowledge of Java Metal and Carbon domain expertise Exposure to Linux, git, rabbitmq, FIX, and REST For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at . California residents, please review the California Privacy Notice for information about certain legal rights at .