49 jobs found

Assistant Manager, Sales Customer Support Onsite-Cheltenham. Salary up to £ 48 k subject to skills & experience, plus a fantastic benefits package including cycle to work, EV leasing, staff discounts and company bonuses. Designing award-winning products for our market-leading brands - Mira Showers, Rada and Recoup - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it's who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you'll instantly see that, no matter our department or location, we all share the same values at Kohler Mira. From day one you're part of the Kohler Mira community - a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?!) But, to get to where we want to be, we are looking for an Assistant Manager for our Sales Customer Support Operations . Find out more below! Opportunity The Assistant Manager - Sales Customer Support is responsible for managing a team of Account Handlers that deliver frontline Sales Support across our UK brands. These Account Handers are responsible for processing customer orders and there is a requirement for them to be multiskilled and able to handle all types of customer contact and account. You will be a key stakeholder in the day-to-day management of all our sales customer facing activity and have the ability to assist in other areas of Customer Service Operations when required. You will be required to work closely with your peers across the wider Service Operations teams to ensure that there is a unified approach to managing your teams and delivering the best possible service to our customers. Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole Kohler Mira UK product range. Core duties include management of a team of up to 12 Account Handlers, coaching and developing all associates once training is completed. Ensuring call, email and order processing quality meets the expected standard and drives value add opportunities (both customer and business). You will also be responsible for setting expectations, action plans, driving positive development of all team members and handling all people related activities within your team and manage day to day operations within the Sales Customer Service contact centre. You will be required to learn to a basic level all Sales Customer Service processes, enabling you to confidently handle the queries from the team.You will be a main point of escalation for any queries/complaints that occur from our customers. You will be responsible for engaging with key stakeholders through the Sales process including Sales, Logistics and demand planning to ensure alignment of communication and performance expectations for all accounts ensuring that customer and business impact is a consideration in what the Sales Customer Service team deliver. As the Assistant Manager - Sales Customer Services you will be a contributor to the root cause analysis function that drives continuous improvement within the Sales Customer Services environment. In this role you would be expected to work a 37.5-hour week shift, providing cover between Monday and Friday. Basic Responsibilities Deliver coaching to all team members, driving continuous improvement in overall results. Performance management of all team members, ensuring that issues are identified and resolved at the earliest possible opportunity. Action planning and delivery of initiatives that drive performance improvements across the wider service operation. Quality assessment of calls and emails for the team, ensuring feedback is given in a timely and constructive manner. Coordinating recruitment and training of new hires, working closely with the Contact Centre Trainer to deliver high quality customer services to the Kohler Mira consumer. Devise innovative ways to increase team motivation and recognition of excellence. Manage the absence of the team in accordance with Kohler Mira procedures, ensuring that people are treated fairly, and any ongoing issues are resolved. Ability to step in and cover any team within the Contact Centre (including Planning) as and when required. Ability to cover certain elements of the Service Operations Manager - Resource, Planning and Internal Sales role during their absence from the floor. Work closely with the Sales Team to ensure that all customer relationships are developed and maintained within contracted terms of business and obligations. Evolve the relationships between Account Handler, Sales Managers and the Customer Account advisors to deliver customer service excellence. Provision of comprehensive Sales support including sales order processing, answering of customer queries, sales support (including proactive selling opportunities), order fulfilment, invoice discrepancy resolution, proof of delivery requests and customer returns in an efficient and effective manner following defined performance parameters. Investigating, resolving and monitoring of customer complaints ensuring Kohler's customer communication protocols are always observed. Work closely with demand management and external sales teams to better appreciate customer relationships, strategies and processes using knowledge gained to drive continuous improvement. Proactively manages the customer order book, liaising with production / supply chain to check stock level and/or assess delivery timing where product availability may be of concern. Provide recommendation and change based on best practice and continual improvement across all elements of the Internal Sales Team Skills/Requirements Proven management experience in a Sales Contact Centre environment. Ability to display high standards of customer service under pressure Strong people motivation skills that drive people to deliver the required results that focus on the customer and their requirements Self-motivated decision maker that isn't afraid to do the right thing Solution driven with an emphasis on matching the right business outcomes to the needs of the customers and team members Desire to collaborate across Customer Service and Sales functions and with the wider organisation Computer Literacy: Microsoft Outlook, Word and Excel at a basic level is required. Salesforce and SAP working knowledge is an advantage Organisational skills that facilitate the smooth running of the Sales Customer Contact Centre daily Actively collaborate across Customer Service and Sales functions and with the wider organisation Desire to learn the technical aspects of the Kohler Mira UK product range will greatly assist in the ability to support our customers and team members We can offer you a lot in return! We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact . Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.

£44,000 - £103,500 per annum. Indemnity paid + BMA model + 7 weeks leave. You will be joining a high-profile, very well thought of Training Practice that is a real centre for education with its numerous GP Trainers welcoming Registrars, FY2s and Medical Students, the latter of which has previously voted the practice the best GP placement for the school. The practice has a great reputation in the area and offers a fantastic setup for GPs, including one of the lowest list sizes for list-holding GPs I've ever come across, with just 1,333 patients for a full-time GP. You will benefit from regular CPD time, another rarity, as well as a workload within BMA guidelines. I have recruited several Salaried GPs for this practice in recent years and have received excellent feedback in the process. Please note this is a 12-month fixed-term contract starting as soon as possible from October, albeit there will be good scope for something available beyond that. Salary - up to £11,500 per session plus indemnity and NHS Pension Location - Helston area The surgery - Long-established Training Practice with numerous GP Trainers Very mixed population offering good variety Geared towards reducing GP workload Excellent workflow processes Minimal home visits Excellent reputation Regular clinical meetings SystmOne practice Your role - 4 sessions - Mondays and Wednesday 13 patients in the AM, 12 patients in the PM Option for 10 or 15-minute appointments Flexible start and finish times Coffee break every morning Very manageable Duty set-up supported by a Paramedic You must be qualified as a General Practitioner and registered with the GMC and UK performers list. The benefits - All of the above! BMA contract 6 weeks' annual leave 1 week study leave Next Steps For further details on this exceptional role, please click the Apply Now button. If you can specify the best time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role. If you would like to talk ahead of sending us your CV, please give us a call on . Please note, any contact is in the strictest confidence and we will not send your details to any practice without your expressed consent to do so. Is this role almost right for you, but not quite ticking all the boxes? If so, we have hundreds of other roles available and can also work proactively to find you your perfect post. We have been named as the Recruitment Firm of the year at the HealthInvestor Awards, Winners of the Professional Service Provider of the Year at the General Practice Awards, Winners of the Recruitment Award at the LaingBuisson Awards and named on the Recruiter Hot100 list, so in dealing with us you'll be in safe hands! For every placement we make, Menlo Park plants two trees! We plant one on your behalf and the other on the surgery's behalf. By planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car. We want to contribute towards helping save the planet! Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy

Sales Trainer - Contact Centre - Brentwood We are currently recruiting for a passionate and experienced Sales Trainer to join a dynamic and growing organisation. This is a fantastic opportunity for someone with a background in sales training, enablement or contact centre management to play a vital role in enhancing sales performance and delivering a best in class experience. Working as part of a small, specialised team, you'll design, deliver, and continuously improve training and coaching programmes across the organisation's contact centres. You'll be instrumental in helping sales agents meet both customer care and commercial goals while maintaining compliance and ethical standards. Key Responsibilities Design and deliver engaging sales training for new starters and existing staff using established training processes. Facilitate onboarding sessions to provide foundational understanding of products, compliance, and systems. Develop training content aligned with healthcare regulations and internal quality standards. Deliver one on one and group coaching to drive performance and support personal development. Provide actionable feedback through call listening (live or recorded). Update training materials in response to changes in regulation, services or internal strategy. Design and implement assessments to measure training effectiveness and knowledge retention. Monitor and analyse sales and quality data to identify training needs and improvements. Promote adherence to compliance and data protection standards. Key Skills Required Experience in a sales trainer, enablement, or sales manager role - ideally in healthcare, contact centre or other regulated sectors. Proven track record in coaching and developing high performing sales teams. Strong instructional design and content creation abilities. Excellent facilitation, communication, and presentation skills. Good understanding of healthcare products and regulatory environments. Analytical mindset, with an ability to interpret data and performance metrics to inform strategy. Strong interpersonal skills with emotional intelligence and empathy. Familiarity with CRM systems (e.g., SAP C4C, Microsoft Dynamics) is desirable. Qualifications in adult learning, training, or L&D would be a strong advantage. Salary Up to £37,000 per annum plus an excellent benefits package, including pension, healthcare, and ongoing professional development.

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes. We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for A bit about the role This is a unique opportunity for a fantastic Organisation Design Manager to join Allwyn and play a pivotal role in enabling the organisation to evolve into a leaner, skills based and digitally enabled operating model. Reporting to the Head of Strategy & Change, this role will design and continually improve organisational structures that are future-ready, strategically aligned and able to adapt at pace as the business grows and transforms. As a trusted advisor to senior leaders and People Partners, this role will ensure our operating model supports automation, AI integration and spans of control that unlock efficient effectiveness. The Organisational Design Manager will drive transition toward a flatter, more agile organisation by using data, insight and external benchmarking to develop high-impact solutions that enhance organisational health, colleague experience and long-term capability. What you'll be doing Work in partnership with the Head of Strategy & Change and the Business Partner team to contribute to and facilitate senior decision-making, interpret data, diagnose structural issues and recommend design options that balance commercial value, colleague experience and strategic alignment with customer impact. Curate and embed a repository of external org design practices, metrics and innovation, supporting the development of OD capability in the team. Acts as an internal advising partner, working closely with senior leaders, in the business and across the people directorate, to identify the big operating model shifts that will enable us to achieve our goals. Develop future-state operating model solutions that enable strategy ambition & execution; deliver pragmatic, detailed organisation design solutions that meet evolving business needs. Drive pragmatic and practical org development & effectiveness actions to support the delivery of the strategic workforce plan and people strategy. Translate theory and insight into practical action by developing compelling cases, evidence- based recommendations and tracking measurable business outcomes. Provide challenge and support to the business and people partners using organisational data and insights to drive workforce improvements where appropriate. Challenge the status quo and continually bring the outside-in to drive innovation within the team. Build advocacy amongst senior colleagues across the business, including reputation of the People Function as a trusted, centre of excellence, with a track record of successful delivery. What experience we're looking for Organisation Design experience, including designing for automation; with data analytics skills and strong stakeholder management. Commercial & Business sense: Knowledgeable in business strategy and the drivers of organisational performance (both people drivers of performance and financial literacy, business critical metrics or cases) and the external benchmarks which inform this. Communication: you're a strong storyteller and able to translate complex strategies into easily digestible business rationale for change; being able to communicate the impact of actions in a way that is relevant to the Senior Allwyn Leadership and Executive teams and enables their strategic objectives. Strong data analysis: bringing external insights into Allwyn and aligning these with our business strategy to provide insight and recommendations to shape our People Strategy. Impact and influence: ability to build strong cases for change, which are evidence based and compelling, and obtain consensus from senior colleagues and teams. Experience in working cross-functionally and aligning with colleagues in a group structure. Experience of working in organisations that are going through major organisation and cultural change. Proven leadership skills and not afraid to hold difficult conversations to drive through change. Able to work in a demanding and fast-paced environment with the internal customer the first priority. Excellent communication, stakeholder management, and influencing skills. Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities. Influential Leadership: Strong ability to influence others, inspire change, and drive a collaborative culture. Problem-Solving: Creative thinker with a proactive approach to identifying solutions and managing challenges. Customer-Centric Mindset: Commitment to improving customer experience and satisfaction in the lottery sector. About us: We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Innovation - We pride ourselves on it! We're constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all. Giving back - Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence Sustainability - Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this Inclusion and accessibility - We are making all parts of The National Lottery inclusive - whether you play a game in a store or online. If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we'll be happy to help. Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks An inclusive reward offering with wellbeing at the centre At Allwyn, we've put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers. Here's a list of some of the fantastic benefits we offer Company bonus scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Complimentary Private Medical Life Assurance Enhanced Maternity & Paternity leave £500 wellness allowance Access to nutritional advisor and personal trainers Discounted Health Assessments Complimentary Financial coaching Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed. A place of belonging We want to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

Salaried/Retainer GP Position Are you a GP looking for a supportive salaried role in an enthusiastic team? We believe now is a fantastic time to become a GP in the South West, and we are delighted to invite you for a visit to Spa Medical Centre, Melksham. Applicants pending CCT are warmly welcome to apply. We are an established training practice, looking after a growing population of 15,000 patients. We're passionate about medical education with 3 GP trainers and a medical student supervisor. Several of our GPs have a specialist interest in dermatology and/or minor surgery, including skin surgery and carpal tunnel release performed in our purpose-built operating suite. We are looking to grow our friendly GP Team by welcoming a new salaried or retainer GP, who can work from 4 to 8 sessions per week (including retainer applications) Key features We have four partners, six salaried GP's, one retainer GP and 2 GPSTs. Our expert GP Assistant and secretaries have reduced our workload by tackling documents, test results and Non-NHS work. Our fantastic older peoples community (MOPT) team of ANPs manage the vast majority of home visits and all care home ward rounds. SystmOne and EConsult smart inbox (triaged by the partners) allows for safe and effective capacity management. CQC rated "good" with outstanding features, very high achieving QOF practice Established excellent training practice, First-5 mentorship and interest in education encouraged. Fully engaged in a successful, progressive Primary Care Network Daily 30-minute GP coffee catchup in the wellbeing room or outside in summer. Bean-to-cup coffee provided! Fantastic Christmas and Summer socials and wellbeing events through the year, we also have a running club and are a Parkrun practice. Purpose built modern facilities with on-site staff parking Located in a rapidly growing area of North Wiltshire, with many affordable homes and excellent transport links by rail and the M4. Our staff enjoy short rural commutes from Chippenham, Bath, Swindon and the surrounding villages. For an informal visit Please contact Naomi Grist, Practice Manager. How to apply To apply for the position, please send your CV with a covering letter.

Home Vacancies Watch Manager - General Training Instructor, Learning and Development WM Salary: £44,038 (Development) - £48,202 (Competent WMB) plus training allowance Hours - 42 hours per week / 9 day fortnight + additional hours for training allowance Location - RBFRS Learning and Development Department - Whitley Wood Road, Reading, RG2 8FT Superb Pension SchemeOnsite Gym and Parking Facilities An excellent opportunity has arisen within Royal Berkshire Fire & Rescue Service for a Watch Manager - General Training Instructor, Learning and Development. You will have a passion for and proven interest in the development of staff and be committed to maintaining high standards of performance whilst working in a stimulating and challenging environment. By reporting to one of the L&D Station Managers, responsible for the design, planning and implementation of centrally delivered training and assessment of trainee, development and competent operational staff on behalf of the RBFRS Learning and Development Centre. Responsible for ensuring candidates are assessed and where necessary, supporting the design and implementation of development plans to support both the candidate and their Line Manager About you: A position within Learning and Development is an ideal career move for an ambitious individual who: Has a sound knowledge and understanding of NOS and NOG. Excellent communication and influencing skills. Excellent IT skills including Microsoft Office packages and Learning Management Systems Awareness of the operational training function. For details of the key role specific requirements please see the Job Profile . Please note that is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team. Key role requirements (knowledge, skills and experience): The Watch Manager Trainer will: Act as a WM subject lead in the planning, design, and co-ordination of their respective reference, ensuring that all products align to National Operational Guidance. Take a lead instructor role on set reference(s) to manage the delivery of training courses and the acquisition and maintenance of operational qualifications Lead on the respective reference area, including the allocation of instructors and resources to courses. Manage the deployment of instructor ARA's within the respective lead reference. Support L&D managers in the design and provision of the other training programmes and ongoing developmental work to improve training delivery Support, instruct and where qualified, assess on all other courses to maintain competencies and provide resilience to the L&D team. Assess candidates and complete any necessary reports, and provide continuous evaluation of courses to improve future training delivery. Provide effective management of records for accreditation and audit Support the safe operation of the fire house training facility, in accordance with RBFRS safe systems of work, including acting as an exercise director / BAI, and control room operator where required Advise, coach and provide feedback to students as appropriate Assist, as a role-player or otherwise, with incident command training Develop and maintain safe systems of work for all training events and environments Support selection testing and trainee acquisition courses when required Test and maintain training centre appliance(s) and operational equipment to ensure training resources are suitable and operational preparedness is maintained. To maintain operational knowledge and skills through station visits and to refresh operational modules through training interventions and development days To support Service Delivery by providing operational cover if required or any other exceptional circumstances as directed by GM (L&D) To carry out requests from Station Managers in line with role map or job profile which support operational training activities or benefits the L&D department. In addition to the 9-day fortnight shift pattern, Training Instructors are committed to working an additional 338 hours per annum on evenings and weekends for which an allowance is paid and additional leave provided. Applications are restricted to Competent Crew Managers or above who have successfully completed a Level 1 Incident Command qualification and have maintained their knowledge and skills. You will already hold a teaching qualification or equivalent training and have a good knowledge of the fundamental principles of learning and development. Applicants will be expected to detail their knowledge, skills, and experience against the relevant Personal Specification contained within the Job Profile. Application and Selection Process: Stage One: Supporting Statement Eligible staff wishing to apply for this role, should apply through the portal, submitting a Supporting Statement (restricted to 1000 words). If you are interested in applying for this position click Apply now Applicants will be expected to detail their knowledge, skills and experience against the relevant Job Profile/ Person Specification. Stage Two: Role based task and Behavioural and Competency- based Interview Shortlisted candidates will be assessed for suitability for the role by means of a behavioural and competency-based interview alongside a presentation task. If you are successful at shortlisting, you will deliver the presentation and have a professional discussion before interview. The task led assignment is a presentation lasting no longer than 15 minutes on the following topic: What is your understanding of Equality, Diversity and Inclusion, (EDI) and how will you contribute towards embedding EDI into operational training? Consider how you would address the diverse needs of all learners, ensuring equal access to training opportunities, while also acknowledging the current cultural challenges within the Fire Service. Eligible staff wishing to apply for this role, should apply through the portal. If you are interested in applying for this position, click Apply Now. For further details regarding the role, please contact Group Manager Andy Stockwell ( ) to arrange an informal discussion. Closing date for applications is 9am on Monday, 17 November 2025. It is anticipated that the interview and selection process will begin w/c 8th December 2025. Possible start date: Mid-January 2026 Additional information: Please note that similar watch manager positions within L&D may be available and we invite individuals to consider these roles which may cover any disciplines in the L&D team. Appointment is conditional upon undertaking a Disclosure and Barring Service (DBS) check, that is appropriate to the role applied for. Royal Berkshire Fire and Rescue Service values your individuality, your diversity and your dignity. All are welcome here. Inclusion, diversity and equality are principles which guide our decisions and will be visible throughout the Service, and we will continually work to improve in these areas. We are committed to creating an inclusive culture of dignity and trust where everyone feels safe and comfortable to bring their whole self to work. Simply: The communities we serve are varied and diverse, we should be too. Applications are welcome for job-share or part time arrangements please enquire on application. All applications are considered on merit alone. We are a Disability Confident Leader - if you meet the essential criteria of the role, you will be guaranteed an interview if you choose to opt into the Disability Confident Scheme (formerly known as the Guaranteed Interview Scheme). Royal Berkshire Fire and Rescue Service is committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment. Please view our Safer Recruitment Statement via thislink.

Our change management course offers practical tools to make potentially difficult situations more manageable. I have attended many training events over the years and I have to say I enjoyed this one the most! You guys obviously know your stuff about change management. I came away feeling energised and enthused and having met some fantastic people! Amanda Cadden Project Manager MIS - Basingstoke and Deane Borough Council If you like what you've seen and would like to talk, please contact our team. This course is available to book as a private course for up to 8 delegates. If you want to book 4 or more people on to a single course, please contact us: Location London Training Rooms, Suite 121 Business Design Centre, 52 Upper Street, London, N1 0QH How to find us This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated. We explore the things that happen before, during and after change Most of us don't really like change. Change can bring huge benefits, but unless you deal with people's real and imagined fears and concerns, most of us will try to avoid change at all costs. Our change management course offers practical tools to make potentially difficult situations more manageable. This Change Management Course is limited to 8 delegates ensuring personal attention to everyone on the course. Top quality trainers means a total focus on you. 1 Trainer per 8 Delegates Change Management Course DAY ONE: Change happens in different ways depending on the circumstances All our Change Management Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible. This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios. You will receive a Certificate of Completion at the end of the programme. A total of 6 (SIX) hours CPD study will be completed for this course. Ongoing Support Service Email and telephone access to both of your trainers. You will also have access to the Change Management post-course web page, giving access to the extensive material and imagery including: Handouts used during the course New supportive material Impact Factory PDF documents Recommended reading and links to our favourite videos CPD Accredited Course All our Change Management Courses are evaluated and accredited to ensure they are of the highest quality, offering the best professional tuition possible. This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios. You will receive a Certificate of Completion at the end of the programme. A total of 6 (SIX) hours CPD study will be completed for this course. Ongoing Support Service Email and telephone access to both of your trainers. Will also have access to a change management post-course web page, giving access to the extensive material and imagery including: Handouts used during the course New supportive material Impact Factory PDF documents Recommended reading and links to our favourite videos Why Choose Impact Factory? We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone. Some of the reasons we believe in our ability to deliver you success: 5 Star rating on Google, from professionals just like you. 4.8/5 For Customer Experience and 4.9/5 For Our Product On Feefo, from verified individuals. A diverse delivery team, each bringing a unique delivery method. A track record of delivering value for organisations through the empowerment of their people. This is a Hybrid Course All of our Hybrid courses can be attended either in-person or remotely . Your choice! This stunning new 'Hybrid' technology makes Remote Learning feel like being there with everyone else in a supportive community! Ideal for International Customers Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.

Intermediate Estimated base salary £43.5K • £10.9K Commission About us At Jigsaw, we're on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the 'City'). Our clients include the world's biggest consultancies, leading financial institutions and top law firms. Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday. But we're only getting started! We have ambitious goals and we're looking for talented people to help us achieve them. We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen. We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work. About the role You'll be the trusted point of contact for our legal clients. You'll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver. Working in a start-up presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we're looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business. This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we'd like you to join us on our journey. You'll get to Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary Manage product trials, including training and collating feedback Assist with customer queries and requests in a timely manner Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell Strategise with the customer to align goals, promote adoption, and drive value Maximise retention and annual increases Support customers in their onboarding and account set up Train end-users and other trainers You'll need 3+ years of experience in Customer Success Excellent verbal and written communication skills, both internally and with external stakeholders An ability to work in an incredibly fast paced environment and 'think on your feet' Strong organisational skills An ability to adapt, multi-task and prioritise responsibilities Positive and high energy A problem solving mind-set Legal Customer Success experience would be beneficial but not essential To be a team player and self-motivator A proven track record of achieving and exceeding goals

Overview Hemiko are recruiting for a Plant Service Engineer reporting to the Technical Manager. The successful candidate will be responsible for delivering operation and maintenance services across our fleet of heat networks. We are looking for someone who is willing to work towards a valid commercial gas certificate, with experience servicing and repairing commercial Plant equipment. Experience maintaining and operating commercial non-gas plant, e.g., pumps, valves, strainers, would be beneficial. The role will be varied, undertaking mechanical PPMs, reactive call outs, planned repairs and project work, to further improve reliability and network efficiency across the fleet of networks we operate. We are looking for an experienced engineer with at least 1-2 years relevant experience of working within Plant rooms in excess of 1MW who is knowledgeable, reliable and someone who will contribute positively to our safe & supportive working culture. We appreciate that no one's circumstances are the same and having the flexibility in working environments work is essential to our wellbeing. If this is significant to you let us know when you apply, and we will discuss how this could work in your role. Hemiko strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, gender expression, disability, age, trade union activity, marital status, religious belief, sexual orientation, or socioeconomic background. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. About Hemiko Hemiko is a fast-growing innovative business which is looking to invest in and deliver over £1bn of heat network projects in the coming years. We fund, design, build, operate and maintain low carbon district energy networks and building energy systems. This work is for communities, towns, and cities. We work with local authorities, developers, house builders, and property owners. We are looking to lead on town and city scale decarbonisation. We recognise that the decarbonisation of heating and the built environment is one of the least known and "solution clear" areas - this is where we are focused and where we will be deploying our investment and our resource. We are an innovative, design and proactive intelligence led company, looking to attract people who think around a problem and past an issue. We want to be at the front end of commercial and technical innovation and are looking for team members to come on that journey. Some of our current projects include: The design, installation, operating, and funding of a district heating system to serve 3,500 homes in Clapham as part of a major regeneration project. The design, installation, and operation of a new city centre wide low carbon district heating system for the City of Cardiff. The design, installation, and operation of a ground source heat pump system to provide heating and cooling to a new development of 300 homes a gym and office building in South London. The design and installation of a heat network in a rural community in Cambridgeshire to replace oil boilers in 300 homes with centralised low carbon heat generation. Developing detailed long-term decarbonisation plans for existing large scale district heating networks to allow them to transition from gas fired CHP led generation to low carbon generation. Hemiko is absolutely committed to an honest and collaborative approach to all our work, always looking for better ways to do things and avoid the business curses of unnecessary complexity and silos. We are a young, friendly business in the very rapidly growing low carbon energy sector, which provides significant opportunities for career flexibility and development. We focus on delivering bespoke solutions with positive outcomes for the communities we serve. The Role Hemiko are seeking a Service Engineer (Plant) to work under/with our Technical Manager to learn and develop while delivering value to the Operations Department. Specifically, the successful candidate will have a strong competency within the commercial gas field, with 1-2 years working as a Plant Engineer. They need to have experience maintaining and operating commercial non-gas plant, e.g., pumps, valves, strainers, would be beneficial. The role will be varied, undertaking mechanical PPMs, reactive call outs, planned repairs and project work, to further improve reliability and network efficiency across the fleet of networks we operate. Experience in district heating networks is preferred but not essential. The compact nature of the business and our rapid growth means that the candidate has significant opportunity to develop their career in a friendly environment working with and alongside a broadly experienced team of commercial professionals of varying levels. Candidate We are looking for someone who is organised, self-motivated, and positive in their outlook. The company is relatively small but with very fast growth trajectory over the coming 3 years and beyond. The candidate will be able to work as part of a functional commercial team and the project team(s) to which they are assigned and take ownership and fulfil their tasks to a high standard and on time. The candidate will need to be comfortable communicating with team members, as well as external clients and their respective site-based teams. They will be personable and a good communicator. We will want you to join our journey toward a more environmentally and technically responsible and effective way of delivering energy systems; moving away from conventional processes into a more innovative and free-thinking environment. Our business culture promotes this approach with a persistent willingness to listen to new ideas and explore new solutions. Key responsibilities Working under the direct supervision of our Technical Manager Completion of planned preventative maintenance activities in line with company maintenance schedules (pumps, actuators, plate heat exchangers, pressurisation units, degassers) Repair and reinstatement of commercial plant (as per above) Completion of fault finding and repairs to commercial plant and other equipment including pumps and pipework Attend reactive call-outs to sites to reinstate heat and resolve plant failures Review root causes for plant failure (resolve operational issues which arise) Management of site-based project work and development of the scope of works for plant remediation. Regularly working autonomously Safe isolation of equipment before commencing works Good communication with the team always Ensure maintenance system records are kept up to date to ensure accurate and secure records. This will involve the completion of clear and concise online work orders. Knowledge & Experience 1-2 years of experience working as a Commercial Plant Engineer or in a similar capacity Operational knowledge of commercial gas boilers is required. Knowledge of heat network energy centers and plantrooms. Able to read technical drawings e.g., P&IDs & mechanical schematics. Electrical competency (basic). Competent with safe isolation (mechanical and electrical). Full UK driving license (valid for at least 12 months) Remuneration and Info Remuneration: Base £27,750-32,500 (depending on experience). Discretionary bonus based on individual and business performance. An inclusive culture that promotes diversity. Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year. Pension plan provision. Private health care scheme available. Cycle to work scheme. Electric car lease scheme. Health and well-being support. Continuing learning and development opportunities. Company laptop/tablet/mobile phone, etc. 40 hour work week. Will be required to work on the on-call rota Application To apply, please complete the online application form on BambooHR. However, for an informal chat please contact: Dan Blake Field Service Manager

The Learning Manager will deliver a focused training curriculum for the Client Care Centre Teams, as well as partner with Client Care Center Director and Managers to observe, monitor, and coach advisors to ensure service standards and role execution are consistently high and brand behaviors are demonstrated across all client contact channels. This role will be part of the EMEA Learning community, representing both dotcom and Client Care, fostering omni-channel behaviors. The Training scope includes new design, enhancement and adaptation of existing content, and the delivery of sessions ranging from New Hire Onboarding, daily huddles, train-the-trainer or advisor sessions to drive a ll relevant KPIs and touch points of client and user experience (e.g. sales conversion, client experience, product knowledge, system navigation, contact channels expertise) Through remote and live observations, use of a quality monitoring scorecard and facilitation of calibration sessions, the Learning Manager will provide feedback and insight to the Client Care Director and dedicated Team Managers and Advisors to support all client-centric activities across the Client Care Center. The Learning Manager will partner with the Managers to ensure coaching is being conducted in a consistent and measurable way, driving key behaviors to support an elevated omni-channel experience. Develop and maintain learning curriculum for the Client Care Center across all touch points including: client experience, selling skills, product presentation, and system usage. Evaluate opportunities to improve current training and business processes and create content. Adapt training materials from Global Retail Learning partners for Client Care Center audience. Coordinate training efforts and collaborate with team members and stakeholders to align and implement new or reinforce current business processes. Ensure all training resources are updated and maintained including: SOPs, Manuals, Job Aids and SharePoint sites Training Delivery: Deliver a mixture of in-person or remote Manager 'train-the-trainer' or Advisor sessions to introduce new curriculum and enhance existing knowledge/skills, as well as support with new hire onboarding and daily briefings. Facilitate impactful instructional material that focuses on skills and knowledge development and behavioral change that will drive business impact/desired outcomes. Support the application of behaviours associated with adult learning and business standards through direct communication, delivering constructive feedback and demonstrating active listening. Measure learning outcomes aligned with business impact through post training survey endeavours (surveys, follow-up, correspondence); analyse results and communicate to key stakeholder Client Experience Monitoring and Coaching: Monitor and observe daily client interactions via CSAT, VoC, Live Monitoring and recording technologies and ensure brand behaviors are demonstrated in the client experience across all channels. Partner with CCC Director and Managers, providing insights and identifying opportunities forimprovement of individuals and teams as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practice. Maintain and evolve quality monitoring methods to lead manager calibration sessions to ensure consistent coaching across all contact channels and markets. Track CX metrics (internal and external), noting coaching conversations, calibration sessions and quality training sessions. Include in monthly recap and analysis of CX performance. Required Qualifications 4+ years of training and development, coaching and Quality Monitoring Experience Demonstrable ability to developing and deliver training programs and associated measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact. A positive and collaborative attitude to work well with all stakeholders. Self-motivated, accountable, organized, analytical and detail oriented. Proficiency in MS Office or equivalent applications, as well as the technological aptitude and the ability to learn new software platforms rapidly and effectively. Demonstrated experience in project management. Confident and adaptable facilitation, presentation, communication and interpersonal skills. Ability to work flexibly as support required across peak/off-peak periods, including some weekends. Authorization to work and remain in the UK Preferred Qualifications Previous sales (inc. familiarity with direct selling sales order entry systems and order management) or service experience in a luxury retail, ecommerce or contact centre environment. Familiarity with client communication and e-commerce associated technology, navigation, and terminology. Professional fluency (written and verbal) in a second language relevant to the EMEA markets supported. Jewelry industry experience or GIA Certified

Location: Hengelo, Netherlands About he team In the Customer Training team of Thales Netherlands, we have made it our mission to transfer knowledge and skills to our trainees, enabling them to safely and efficiently operate/maintain the Thales combat systems and sensors, allowing them to act at decisive moments. We offer the possibility of working in an exciting and technically challenging domain providing operation and maintenance training to our GM-200MM/c customers. About your future job The Ground Master 200 (GM-200) Multi-Mission Radar is an advanced medium-range radar mounted on a truck, armored vehicle or other semi-permanent location, which allows for rapid deployment, high mobility and adaptability to modern warfare challenges . In the role of Technical Trainer, you will be part of the training team which is responsible for delivering operation and maintenance training to our customers, worldwide. Our training programs focus mainly on different levels of maintainers and can be tailored to fit customer specific requirements. You will work both at our premises and at customer locations. The main tasks are: Deliver training in our Thales Customer Training Centre, or at customer locations as needed. Specify and develop training plan and material, in cooperation with logistic engineers, technical authors, system test engineers and project teams. Act as host for our trainees, together with our Welfare Officer and project team. You'd be a good match if you: Have proven didactic skills and knowledge of teaching methods Are open to international travel (approximately 1-2 trips per year, 2-3 weeks per trip) Have a Bachelor/Master in the technical domain, e.g. Electrical Engineering, Electronics, Physics Are able to analyze and interpret complex hardware / software specifications and documentation Are excited about coming into contact with other cultures and languages Are fluent in English, written and spoken Are analytical and able to problem-solve. What's in it for you: A challenging job in a great team within our high-tech, innovative work environment. Includes the freedom for initiative and good ideas. Room for personal and professional growth within our organization, for example in regards to technical, commercial or international skills. Valuable international collaboration with coworkers from 68 different countries around the globe. A comfortable work space in a modern environment, with a focus on flexibility and the right work life balance. You can usually work where and whenever you want. Within Thales, we aim for a 60/40 balance, where you work from home at least two days a week, when your role allows this. A good salary, fitting travel allowance, and the ability to personalize your employment conditions: for instance, you can trade PTO for internet costs, our bicycle plan, company fitness and relocation costs. 40 days off per year (PTO). Yes, really. LR 08 VKG 55/60 Interested? Reach out for more information to our Talent Acquisition Partner Gerlof Jan Heck, via . Or Apply directly by clicking on the button below to upload your profile and show your interest.

About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at We are currently seeking to recruit Instructional Designers to join the Commercial and Technical Training teams at the Volkswagen Group National Learning Centre in Milton Keynes. If you have demonstrable skills in designing engaging, immersive and performance enhancing learning, and have ideas for creating the next generation of innovative training content, being an Instructional Designer with us, could be the role for you. This is an exciting opportunity to join one of the most successful and forward-thinking automotive organisations in an important role which will help drive current and future success of the National Learning Centre's training programmes for the Volkswagen, Audi, Škoda, Seat and Volkswagen Commercial Vehicle brands. We are looking for an individual who is: Collaborative and inspiring, and can work towards a common vision with a can-do attitude Flexible and adaptable and can demonstrate willingness to consider, adapt and adopt new approaches Accountable and reliable, with the ability to communicate clearly and effectively about progress and challenges Open and honest, with the ability to adjust communication style according to individual's preferences Key Responsibilities Design a range of learning assets to include, but not limited to: eLearning Virtual classrooms Webinars Self-study programmes Face-to-face courses Aide-memoires How-to videos Assessments Social, collaborative and community learning Regionalise training content received from our Global factory teams Apply localised Brand Guidelines to Internationally designed content Work closely with the Calex Management and Leadership team, and other key personnel, to support the partnership with VWG, and ensure KPIs and SLAs are achieved About You To be considered for this role, you will: Have demonstrable instructional design experience, including learning theories and instructional design models (Articulate Storyline, Photoshop, Premiere Pro) Have HTML 5 programming knowledge Have the ability to storyboard with graphic design experience Have the ability to work with stakeholders to understand business requirements, develop learning solutions, consult with subject experts and determine the efficiency of course designs Have a knowledge and understanding of being able to design with artificial intelligence and virtual reality technologies, augmented reality and metaverse experiential environments with a desire to embed these into learning solutions (desired) Be a creative and conceptual thinker with creative energy and ideas Have demonstrable evidence of working on your own initiative, be flexible and adaptable Be self-sufficient, tech-savvy and a quick learner, with experience of Microsoft, Adobe and eLearning associated development tools and software Write and edit effective copy, instructional text, audio and video scripts Proven track record of working towards and achieving contractual targets in line with company objectives and deadlines. Be a patient and collaborative individual, with the ability to work independently and within teams Be organised, assume responsibility and accountability for your own actions Have excellent communication and presentation skills (written and verbal) Be highly motivated and resilient, with an unwavering attention to detail and consistent focus on quality Our Calex Core Values Caring & Supportive Open & Honest Welcoming & Inclusive Collaborative & Inspiring Enjoyable & Rewarding Flexible & Adaptable Accountable & Reliable Healthy & Sustainable If, like us, you strongly believe in learning that impacts personal and business performance, we'd love to hear from you. To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role. Salary & Benefits Up to £35,000 dependent on experience, plus car allowance of £328.50 per month (Total £3942 pa), 25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme). Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment The successful candidate will be employed by Calex UK (). Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes. Place of Work VWG National Learning Centre, Wymbush, Milton Keynes. We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change. There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role. Visa Sponsorship Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors , there is not an opportunity of sponsor for this specific role.

Salesforce AI Business Lead Location - Dunton, Essex, SS15 Salary - up to £45,500 per annum Hours - Monday to Friday 8.30am to 5.00pm Hybrid - 2 days office/3 days home, plus you must be willing to travel 1 day per month between UK and European sites. Fully paid training and equipment provided At Percepta, we bring first-class service across each market we support. As Salesforce AI Business Lead at Dunton, Essex, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing: The Artificial Intelligence (AI) Business Lead will lead the definition and implementation of AI features within our EU Customer Relationship Centers. This role requires a strong understanding of business processes, AI capabilities, and the Salesforce platform. The ideal candidate will work closely with the AI architect, Salesforce administrators, and development teams to ensure successful AI integration, maximizing value while mitigating risks. Working with the Salesforce Business Administration Analyst, this role is an integral part of the Salesforce European Customer Relationship Centre (CRC) Business Administration team, working across European CRC hubs. During a Typical Day, You'll: Oversee the definition and implementation of AI features for the EU CRC from a business perspective. Identify opportunities to leverage AI to improve efficiency, customer experience, and operational effectiveness. Define comprehensive requirements for new AI features, breaking them down into manageable, incremental phases for development. Establish clear guardrails and rules for AI functionality, ensuring responsible and ethical AI usage. Define and specify the data access requirements for AI models, minimizing the risk of 'hallucinations' (inaccurate or fabricated responses). Write detailed user stories to guide the development process, ensuring alignment with business objectives and user needs. Develop training content for new AI features, focusing on effective use and interpretation of AI-generated outputs. Conduct extensive testing of AI features, collaborating with contact center agents to validate accuracy and user experience. Evaluate new Salesforce AI offerings and propose innovative use cases to enhance CRC operations. Support discussions with the German Workers Council and other relevant stakeholders regarding AI implementation. Utilize reports and dashboards to monitor the performance of implemented AI features, tracking key performance indicators (KPIs). Work closely with the AI architect, Salesforce administrators, and development team to ensure seamless integration and optimal performance of AI features. Perform UAT & smoke testing of new functionality or system changes. Provide Operations and Management with analysis. Act as a liaison between Operations and the Salesforce team to define changes to system requirements. Work closely with the Learning and Development team to build training of the new functionality or system changes. Partner with Salesforce dedicated trainer to provide guidance and support to agents in use of the Salesforce application. Support Salesforce AFR process and access to legacy CRM data on request. Work hand in hand with counterpart to cover the needs of all hubs. What You Bring to the Role: Salesforce AI specialist certification. Undergraduate degree in computer or data science, or related field. Mid-level background in Natural Language Processing (NLP) and deep learning. Mid-level experience working with different AI capabilities. Excellent communication skills to collaborate effectively with cross-functional teams. Demonstrated ability to lead projects independently. A passion for staying up-to-date with the latest advancements in NLP and AI technologies. Analytical thinker with great attention to detail. Ability to articulate user needs and to communicate with developers as required. Quick thinker and ability to take initiative. IT literate. Knowledge of EU Contact Centre processes. Good problem-solving and analytical skills. Organized and able to navigate through multiple requests across several communication channels. Ability to work in a team environment as well as autonomously. Good communication skills. What You Can Expect: 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays. Life Assurance 4 x annual salary. Contributory pension scheme. Private Medical Insurance. Comprehensive travel insurance for you and family in line with Scheme rules. Discounted dental scheme. Discounts on brand new vehicles. Employee Assistance Program (EAP). About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one. Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions. Respect - a team that is accountable, dependable and gives you their full attention. Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. Career Growth - lots of learning opportunities for aspiring minds. Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Our Team Are you passionate about meaningful work, being part of a high-performing team, and collaborating to further our mission of helping save an additional 1 million more lives by 2030? This shared goal fosters collaboration and teamwork across our entire organization. Innovation is at our core as we transition towards becoming more of a technology service provider, continuously optimizing our processes to meet our customers' evolving needs in new ways. Our Customers We collaborate with key organizations in the UK dedicated to improving patient outcomes and saving lives. Notable users of Laerdal products and services include the Royal Life Saving Society, St. John's Ambulance, British Heart Foundation, multiple NHS trusts and hospitals, and leading universities across the country. We strive to build partnerships that maximize value and help our customers and partners achieve their highest priority outcomes. About the Role: Enterprise Sales Manager UK & Ireland As the Enterprise Sales Manager, you are responsible for leading a remote sales team across the UK to drive top/bottom line growth. Managing all aspects of the sales function, you can develop strategies while also executing them. You understand the importance of working in the field to help the team succeed, meet customers, and lead from the front. You take a Socratic, consultative approach and are an expert at selling solutions. With experience calling into various departments in healthcare/education, you can confidently navigate conversations with stakeholders at all levels, including the C-Suite. You have a keen ability to analyse and influence complex buying decisions at large customer sites and aren't afraid to take a proactive, hands-on approach, including knocking on doors. You are an excellent coach and have experience selling intangible solutions, SaaS, services, and capital products. You leverage data to drive decision-making and are highly adept at utilising technology in your daily operations. A natural collaborator, you are an integral part of the UK Management Team, contributing to the overall leadership and performance of the UK organisation. Why join our dynamic Team? • We offer a competitive salary with a performance-based bonus. • Enjoy a comprehensive benefits package, including company contribution pension, private healthcare and dental, and flexible working options. • Employee assistance program with GP and mental health support (ELAS). • To support a healthy lifestyle, we offer a wellbeing contribution for trainers, fitness trackers, and gym memberships, etc. • Flexible working options, including a newly refurbished office in Orpington with free refreshments and electric vehicle charging stations. We also understand the importance of working from home and will provide the support needed for a productive home office. • Thorough training on Laerdal systems and processes. Above all, we are looking for someone who is the right fit you're the right candidate if you • Have a Bachelor's degree, minimum 3 years successful experience within Medical, Education, and/or Technology Industries preferred. • See the glass as half full and have a positive attitude. • You're great with technology and driven to excel, learn, be part of a high-performing team - and something career changing. • The mission of "Helping Save Lives" really connects with you, especially the idea of doing meaningful work. • You are flexible, embrace change, and are open to learning new things and coming up with new ideas. • You thrive working in a team environment and have a passion for excellence and making a difference. • You're the perfect mix of creativity and business acumen. Status quo isn't in your vocabulary. • You have high integrity, are highly motivated, driven, and committed. Nothing is unachievable, especially with your resilience and amazing can-do attitude. • You're a strategic thinker who can also roll-up their sleeves and lead from the front. • You can connect with a wide variety of people across many functional areas. • You have an eye for detail and planning and have excellent communication skills, with a keen ability to navigate evolving and changing priorities. • You're punctual and can manage deadlines and timelines. • You always put the customer at the centre. • You can see the forest through the trees and can make sense of data insights to make decisions and develop plans. You embrace the numbers, utilising an evidence-based approach to your work. • You show up prepared to engage, and sometimes lead team meetings. • You are curious, a life-long learner with strong interpersonal skills, a true collaborator at heart. Who We Are Laerdal Medical is a global leader in training and therapy products for emergency medicine and critical care. Our products and services are used by hospitals, ambulance services, first aid organizations, educational institutions, and many others worldwide. We are a dynamic, energetic organization comprising individuals from diverse cultures and backgrounds. By 2030, we aim to help save an additional 1,000,000 lives each year. Part of over 2000 dedicated employees in 28 countries, our UK Head Office is located in Orpington, UK with team members also located across the country to support our extensive customer base. For more information about the position please contact James Buchanan (). To apply for the role please send us your CV, application letter, and educational documents through our application portal by February 28th. We look forward to hearing from you! Please note that we use Semac background checks in the final stages of our recruitment process.