Contract- Fixed term until 31st December 2027 Salary- £31,133 per annum (0.9 FTE) pro rata Hours - Part time - 33.75 per week Location- Newcastle/South Tyneside Closing date: Sunday 27th April 2025 at 11.30pm Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency. About the role As an Engagement Worker, you will be pivotal in delivering Shelter s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of a new Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. As the team is new you will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting five clients at any one time. About you You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes. Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses: We learn from our experiences and are open to risk We work together to achieve a shared purpose Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Apr 18, 2025
Full time
Contract- Fixed term until 31st December 2027 Salary- £31,133 per annum (0.9 FTE) pro rata Hours - Part time - 33.75 per week Location- Newcastle/South Tyneside Closing date: Sunday 27th April 2025 at 11.30pm Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency. About the role As an Engagement Worker, you will be pivotal in delivering Shelter s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of a new Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. As the team is new you will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting five clients at any one time. About you You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes. Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses: We learn from our experiences and are open to risk We work together to achieve a shared purpose Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Job Title: Team Leader Salary: Grade 5 - £37,181 per annum pro rata Contract: Fixed term from June 2025 end of December 2027 Hours: Part time 30 per week Location: Newcastle/South Tyneside Closing date: Sunday 27th April 2025 at 11.30 pm Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our North East Hub. About the role The role of Team Leader is essential to the day-to-day management of the Hub and, in particular, to support and oversee the new Housing First Service for South Tyneside. Ensuring we deliver a high quality service, we will rely on you to lead and supervise the staff and volunteer team to deliver support to up to 14 people at a time in line with the Homeless Link Housing First Principles. Supporting the Hub s strategic lead and management team to deliver our strategy locally will be important too, using local data, activism and representations to decision makers to bring about positive change for the people of the North East. You will do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home. About you You will need experience of working with people experiencing exclusion and multiple disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. You have demonstrable experience of staff and service management, casework support, risk management, supervision and safeguarding, as well as delivering and managing support projects and/or contracts. If you have experience of Housing First and mobilising contracts this would be an advantage but is not essential. Benefits In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. About the team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. How to apply Please click Apply for Job on the advert. You are required to fill in an application formwith responses to the following four points in the About you section of the job description of no more than 950 characters each. Please provide specific examples following the STAR format. The points will be labelled Knowledge and Experience points 1, 2, 3 and 4 on the form. Experience of day-to-day staff and service management, including casework support, managing risk, safeguarding and supervision. Experience and knowledge of delivering and managing support contracts/projects. Experience of working with people experiencing multiple disadvantage. Experience of working in a multi-disciplinary context with partners, community groups and other agencies.
Apr 18, 2025
Full time
Job Title: Team Leader Salary: Grade 5 - £37,181 per annum pro rata Contract: Fixed term from June 2025 end of December 2027 Hours: Part time 30 per week Location: Newcastle/South Tyneside Closing date: Sunday 27th April 2025 at 11.30 pm Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our North East Hub. About the role The role of Team Leader is essential to the day-to-day management of the Hub and, in particular, to support and oversee the new Housing First Service for South Tyneside. Ensuring we deliver a high quality service, we will rely on you to lead and supervise the staff and volunteer team to deliver support to up to 14 people at a time in line with the Homeless Link Housing First Principles. Supporting the Hub s strategic lead and management team to deliver our strategy locally will be important too, using local data, activism and representations to decision makers to bring about positive change for the people of the North East. You will do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home. About you You will need experience of working with people experiencing exclusion and multiple disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. You have demonstrable experience of staff and service management, casework support, risk management, supervision and safeguarding, as well as delivering and managing support projects and/or contracts. If you have experience of Housing First and mobilising contracts this would be an advantage but is not essential. Benefits In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. About the team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. How to apply Please click Apply for Job on the advert. You are required to fill in an application formwith responses to the following four points in the About you section of the job description of no more than 950 characters each. Please provide specific examples following the STAR format. The points will be labelled Knowledge and Experience points 1, 2, 3 and 4 on the form. Experience of day-to-day staff and service management, including casework support, managing risk, safeguarding and supervision. Experience and knowledge of delivering and managing support contracts/projects. Experience of working with people experiencing multiple disadvantage. Experience of working in a multi-disciplinary context with partners, community groups and other agencies.
PROPERTY MANAGER Our client are an established, well respected estate agent with a history of over 100 years within the property sector. We are looking for an experienced and highly motivated Property Manager to complement the existing team whilst adding to support your support to an existing portfolio As an experienced Property Manager you will provide property management and tenancy support services to the branch, landlords and tenants. This is a fantastic opportunity for an experienced Property Manager or Property Co-ordinator looking for a step up in their property career. Driving licence is essential as property visits required. What's in it for you as a Property Manager? Competitive basic salary with Bonuses and Commission on top Get further training and development Full autonomy of your Portfolio Fast paced, fun environment Part of an experienced and successful Lettings team Full company briefings A career pathway Car allowance Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation. Maintain central register of contractors and ensure that they have the correct qualifications Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements Monitor workloads in order that deadlines are met and service levels are adhered to. Assist with complicated cases and tenancies advising Landlord and Tenant of options along with liaising with Accounts team Skills and Experience required to be successful as a Property Manager Previous property management or lettings experience essential Full UK Driving License and access to own vehicle Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Apr 17, 2025
Full time
PROPERTY MANAGER Our client are an established, well respected estate agent with a history of over 100 years within the property sector. We are looking for an experienced and highly motivated Property Manager to complement the existing team whilst adding to support your support to an existing portfolio As an experienced Property Manager you will provide property management and tenancy support services to the branch, landlords and tenants. This is a fantastic opportunity for an experienced Property Manager or Property Co-ordinator looking for a step up in their property career. Driving licence is essential as property visits required. What's in it for you as a Property Manager? Competitive basic salary with Bonuses and Commission on top Get further training and development Full autonomy of your Portfolio Fast paced, fun environment Part of an experienced and successful Lettings team Full company briefings A career pathway Car allowance Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation. Maintain central register of contractors and ensure that they have the correct qualifications Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements Monitor workloads in order that deadlines are met and service levels are adhered to. Assist with complicated cases and tenancies advising Landlord and Tenant of options along with liaising with Accounts team Skills and Experience required to be successful as a Property Manager Previous property management or lettings experience essential Full UK Driving License and access to own vehicle Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
The Recruitment Group
Loughborough, Leicestershire
Property Manager Location: Loughborough Salary: Up to £32,000 DOE Hours: Monday to Friday, Full-Time (1 in 4 Saturdays) Property Management / Lettings / Customer Service / Tenancy Coordination / Residential Lettings / Estate Agency / Inspections / Inventories Were excited to be working with a busy and award-winning Estate & Letting Agency based in Loughborough, who are looking for a professional and de click apply for full job details
Apr 17, 2025
Full time
Property Manager Location: Loughborough Salary: Up to £32,000 DOE Hours: Monday to Friday, Full-Time (1 in 4 Saturdays) Property Management / Lettings / Customer Service / Tenancy Coordination / Residential Lettings / Estate Agency / Inspections / Inventories Were excited to be working with a busy and award-winning Estate & Letting Agency based in Loughborough, who are looking for a professional and de click apply for full job details
Job Title: Team Leader Salary: Grade 5 - £37,181 per annum pro rata Contract: Fixed term from June 2025 - end of December 2027 Hours: Part time - 30 per week Location: Newcastle/South Tyneside Closing date: Sunday 27th April 2025 at 11.30 pm Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our North East Hub. About the role The role of Team Leader is essential to the day-to-day management of the Hub and, in particular, to support and oversee the new Housing First Service for South Tyneside. Ensuring we deliver a high quality service, we will rely on you to lead and supervise the staff and volunteer team to deliver support to up to 14 people at a time in line with the Homeless Link Housing First Principles. Supporting the Hub's strategic lead and management team to deliver our strategy locally will be important too, using local data, activism and representations to decision makers to bring about positive change for the people of the North East. You will do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home. About you You will need experience of working with people experiencing exclusion and multiple disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. You have demonstrable experience of staff and service management, casework support, risk management, supervision and safeguarding, as well as delivering and managing support projects and/or contracts. If you have experience of Housing First and mobilising contracts this would be an advantage but is not essential. Benefits In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. About the team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. How to apply Please click 'Apply for Job' on the advert. You are required to fill in an application form with responses to the following four points in the 'About you' section of the job description of no more than 950 characters each. Please provide specific examples following the STAR format. The points will be labelled Knowledge and Experience points 1, 2, 3 and 4 on the form. Experience of day-to-day staff and service management, including casework support, managing risk, safeguarding and supervision. Experience and knowledge of delivering and managing support contracts/projects. Experience of working with people experiencing multiple disadvantage. Experience of working in a multi-disciplinary context with partners, community groups and other agencies.
Apr 17, 2025
Full time
Job Title: Team Leader Salary: Grade 5 - £37,181 per annum pro rata Contract: Fixed term from June 2025 - end of December 2027 Hours: Part time - 30 per week Location: Newcastle/South Tyneside Closing date: Sunday 27th April 2025 at 11.30 pm Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our North East Hub. About the role The role of Team Leader is essential to the day-to-day management of the Hub and, in particular, to support and oversee the new Housing First Service for South Tyneside. Ensuring we deliver a high quality service, we will rely on you to lead and supervise the staff and volunteer team to deliver support to up to 14 people at a time in line with the Homeless Link Housing First Principles. Supporting the Hub's strategic lead and management team to deliver our strategy locally will be important too, using local data, activism and representations to decision makers to bring about positive change for the people of the North East. You will do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home. About you You will need experience of working with people experiencing exclusion and multiple disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. You have demonstrable experience of staff and service management, casework support, risk management, supervision and safeguarding, as well as delivering and managing support projects and/or contracts. If you have experience of Housing First and mobilising contracts this would be an advantage but is not essential. Benefits In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. About the team Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager. We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. How to apply Please click 'Apply for Job' on the advert. You are required to fill in an application form with responses to the following four points in the 'About you' section of the job description of no more than 950 characters each. Please provide specific examples following the STAR format. The points will be labelled Knowledge and Experience points 1, 2, 3 and 4 on the form. Experience of day-to-day staff and service management, including casework support, managing risk, safeguarding and supervision. Experience and knowledge of delivering and managing support contracts/projects. Experience of working with people experiencing multiple disadvantage. Experience of working in a multi-disciplinary context with partners, community groups and other agencies.
Have you got the passion and resilience to support and empower clients to develop their independence and daily living skills? In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations. You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks. If you have relevant experience of working with vulnerable people or have transferable skills, our client would like to hear from you. Every day is different in this varied and fulfilling role Salary £26,750 per annum dependent on experience Location Mole Valley based in Leatherhead Full time - 37 hours About you They are ideally looking for someone who has: • Ability to develop non-judgmental professional relationships with clients • Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent • The ability to communicate well with clients, peers and other agencies • The ability to work effectively as part of a team • The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training. • The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform s services • Computer literacy (Excel, Word, Outlook and the Internet) Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what they are looking for, go ahead and apply; you could be exactly who they need. About The Organisation They believe that everyone should be able to live independent and fulfilling lives. They provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton. They re a place where people make a difference to clients lives, feel valued and are supported. They have a strong sense of social responsibility and their values respect, empowerment, responsibility and excellence guide everything they do. Why work with them They are a place where everyone is valued. They want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. They focus on outcomes and are open to different ways of working including flexible hours where possible. Their benefits are great too and include: 28 days annual leave per annum, plus bank holidays (pro rata for part time) An additional 1 day (pro rata) per annum wellbeing day A defined contribution pension scheme Interest-free staff loans The opportunity to buy or sell up to five days annual leave per holiday year Life assurance cover What's Next They celebrate diversity and know that it is critical for their success. They work hard to make sure they re inclusive, so they want to hear from anyone who is great at what they do and who shares their values. If you need any adjustments during the application or selection process so you can do your best, just let them know. They will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. CVs are reviewed as they receive them and interview as soon as they have applications that look like a good match, so apply as soon as you can to avoid missing out. You may also have experience in the following: Tenancy management, Property Management, Tenant Relations, Housing Services, Housing Management, Service Manager Social Work, Social Worker, Social Care, Supervisor, Team Leader, Deputy Service Manager, Supported Housing, Supported Accommodation, etc REF-
Apr 17, 2025
Full time
Have you got the passion and resilience to support and empower clients to develop their independence and daily living skills? In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations. You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks. If you have relevant experience of working with vulnerable people or have transferable skills, our client would like to hear from you. Every day is different in this varied and fulfilling role Salary £26,750 per annum dependent on experience Location Mole Valley based in Leatherhead Full time - 37 hours About you They are ideally looking for someone who has: • Ability to develop non-judgmental professional relationships with clients • Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent • The ability to communicate well with clients, peers and other agencies • The ability to work effectively as part of a team • The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training. • The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform s services • Computer literacy (Excel, Word, Outlook and the Internet) Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what they are looking for, go ahead and apply; you could be exactly who they need. About The Organisation They believe that everyone should be able to live independent and fulfilling lives. They provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton. They re a place where people make a difference to clients lives, feel valued and are supported. They have a strong sense of social responsibility and their values respect, empowerment, responsibility and excellence guide everything they do. Why work with them They are a place where everyone is valued. They want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. They focus on outcomes and are open to different ways of working including flexible hours where possible. Their benefits are great too and include: 28 days annual leave per annum, plus bank holidays (pro rata for part time) An additional 1 day (pro rata) per annum wellbeing day A defined contribution pension scheme Interest-free staff loans The opportunity to buy or sell up to five days annual leave per holiday year Life assurance cover What's Next They celebrate diversity and know that it is critical for their success. They work hard to make sure they re inclusive, so they want to hear from anyone who is great at what they do and who shares their values. If you need any adjustments during the application or selection process so you can do your best, just let them know. They will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. CVs are reviewed as they receive them and interview as soon as they have applications that look like a good match, so apply as soon as you can to avoid missing out. You may also have experience in the following: Tenancy management, Property Management, Tenant Relations, Housing Services, Housing Management, Service Manager Social Work, Social Worker, Social Care, Supervisor, Team Leader, Deputy Service Manager, Supported Housing, Supported Accommodation, etc REF-
Do you have razor sharp news sense, a flair for storytelling, experience of working in PR or as a journalist and a real desire to play your part in bringing positive change to one of the country's biggest social issues? Then join Shelter as Media Manager and you could soon be playing a linchpin role in our fight to end the housing emergency. About the role This is your opportunity to play a big part in the day-to-day running of our busy press office, and a central role in developing both proactive and reactive media strands. As well as engaging with senior management and journalists on a daily basis, we'll rely on you to deputise for the Head of Media when needed, and to provide invaluable support on reputational and crisis communications. Planning strategically vital campaigns - including our Winter Appeal, acting as reputational gatekeeper, and contributing to the management and ongoing development of the media team - are just some aspects of this challenging, high reward role that will see you thrive. Role specifics Creative, results driven, and politically savvy, you are comfortable with leading change and initiating action even under difficult circumstances. You are an excellent writer and totally at home with translating complex research and policy into pithy soundbites and key messages - a skill you'll be eager to share with your colleagues who want to learn from a pro. You don't just sit back and contemplate. You spot risks and opportunities, and challenge when you need to. Crucially, you already have senior level experience of public relations/press management, ideally gained at a charity/think tank/political party/PR agency or working as a journalist. As a result, you understand the inner workings of the media, what makes a story and how to influence the ever-changing news agenda. You have extensive knowledge of different media channels and tactics, and your communication and relationship building skills are second to none. You're confident influencing and negotiating at all levels - including with external partners, including handling crisis communications with diligence and sensitivity. When it comes to empowering your line recruits and colleagues to deliver to the highest standard, your approachability and expertise all come to the fore. Finally, while prior knowledge of housing and homelessness isn't a must have, you'll need a passion for social justice. After all, there's a huge amount we need to achieve together, and you'll be playing a big part. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Operating in a fast-paced, dynamic environment, our media team responds to emerging news stories in a politically charged environment. Sometimes that means pulling a group of key stakeholders together and getting our message out the door within the hour. But the team also generates their own engaging and attention-grabbing headlines through our proactive campaigns and big brand moments. Our work needs to be top-notch because Shelter's reputation is at stake. But despite the profile and speed of our work, we're a really friendly, open team where your input, ideas and questions will always be welcomed. A place where you needn't be afraid to put your point across or challenge the status quo. We've achieved some great results too, with recent campaign successes including the Social Housing Regulation Act becoming law, persuading the government to unfreeze Housing Benefit from April 2024, meaning more families can afford their rent, and last but not least pushing forward the Renters' Rights Bill, ensuring it is as strong as possible to protect renters as it passes through Parliament. In short, no matter what we're faced with, we get things done. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free of harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs or work with external recruitment agencies nor accept the fees associated with them.
Apr 17, 2025
Full time
Do you have razor sharp news sense, a flair for storytelling, experience of working in PR or as a journalist and a real desire to play your part in bringing positive change to one of the country's biggest social issues? Then join Shelter as Media Manager and you could soon be playing a linchpin role in our fight to end the housing emergency. About the role This is your opportunity to play a big part in the day-to-day running of our busy press office, and a central role in developing both proactive and reactive media strands. As well as engaging with senior management and journalists on a daily basis, we'll rely on you to deputise for the Head of Media when needed, and to provide invaluable support on reputational and crisis communications. Planning strategically vital campaigns - including our Winter Appeal, acting as reputational gatekeeper, and contributing to the management and ongoing development of the media team - are just some aspects of this challenging, high reward role that will see you thrive. Role specifics Creative, results driven, and politically savvy, you are comfortable with leading change and initiating action even under difficult circumstances. You are an excellent writer and totally at home with translating complex research and policy into pithy soundbites and key messages - a skill you'll be eager to share with your colleagues who want to learn from a pro. You don't just sit back and contemplate. You spot risks and opportunities, and challenge when you need to. Crucially, you already have senior level experience of public relations/press management, ideally gained at a charity/think tank/political party/PR agency or working as a journalist. As a result, you understand the inner workings of the media, what makes a story and how to influence the ever-changing news agenda. You have extensive knowledge of different media channels and tactics, and your communication and relationship building skills are second to none. You're confident influencing and negotiating at all levels - including with external partners, including handling crisis communications with diligence and sensitivity. When it comes to empowering your line recruits and colleagues to deliver to the highest standard, your approachability and expertise all come to the fore. Finally, while prior knowledge of housing and homelessness isn't a must have, you'll need a passion for social justice. After all, there's a huge amount we need to achieve together, and you'll be playing a big part. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Operating in a fast-paced, dynamic environment, our media team responds to emerging news stories in a politically charged environment. Sometimes that means pulling a group of key stakeholders together and getting our message out the door within the hour. But the team also generates their own engaging and attention-grabbing headlines through our proactive campaigns and big brand moments. Our work needs to be top-notch because Shelter's reputation is at stake. But despite the profile and speed of our work, we're a really friendly, open team where your input, ideas and questions will always be welcomed. A place where you needn't be afraid to put your point across or challenge the status quo. We've achieved some great results too, with recent campaign successes including the Social Housing Regulation Act becoming law, persuading the government to unfreeze Housing Benefit from April 2024, meaning more families can afford their rent, and last but not least pushing forward the Renters' Rights Bill, ensuring it is as strong as possible to protect renters as it passes through Parliament. In short, no matter what we're faced with, we get things done. About Shelter Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free of harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs or work with external recruitment agencies nor accept the fees associated with them.
Housing First Co-Ordinator £27,500 Chelmsford Temporary, Full Time We are looking for a Housing First Co-ordinator to oversee the implementation of the Housing First programme, assisting individuals with complex needs related to homelessness, mental health challenges, and substance misuse in securing stable, long-term accommodation. The role ensures a person-centred, trauma-informed approach that prioritises housing as a basis for recovery, coordinating with internal teams and external partners to provide comprehensive support for customers. The role focuses on helping customers to maintain their tenancies, enhance their well-being, and access the support they need to achieve independent living. Provide support for individuals to engage with other agencies. What you'll be doing Manage a small caseload of individuals with multiple and complex needs, providing intensive and flexible support. Work in line with Housing First principles to ensure tenants have choice, control, and long-term security. Support tenants with tenancy sustainment, including budgeting, life skills, and accessing health and wellbeing services. Build and maintain relationships with local authorities, mental health teams, substance misuse services, and other support agencies. Maintain accurate records of tenant progress, support sessions, and interventions. What we are looking for A full UK driving licence and access to a vehicle for work purposes. Experience working with individuals affected by homelessness, mental health challenges, or substance misuse. Strong understanding of Housing First principles and trauma-informed care. Ability to build positive relationships with tenants and external partners. Strong problem-solving skills and the ability to manage crises effectively and remain calm under pressure. Benefits The salary for this post will be £27,500 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. The Company We re a local housing association that s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
Apr 17, 2025
Seasonal
Housing First Co-Ordinator £27,500 Chelmsford Temporary, Full Time We are looking for a Housing First Co-ordinator to oversee the implementation of the Housing First programme, assisting individuals with complex needs related to homelessness, mental health challenges, and substance misuse in securing stable, long-term accommodation. The role ensures a person-centred, trauma-informed approach that prioritises housing as a basis for recovery, coordinating with internal teams and external partners to provide comprehensive support for customers. The role focuses on helping customers to maintain their tenancies, enhance their well-being, and access the support they need to achieve independent living. Provide support for individuals to engage with other agencies. What you'll be doing Manage a small caseload of individuals with multiple and complex needs, providing intensive and flexible support. Work in line with Housing First principles to ensure tenants have choice, control, and long-term security. Support tenants with tenancy sustainment, including budgeting, life skills, and accessing health and wellbeing services. Build and maintain relationships with local authorities, mental health teams, substance misuse services, and other support agencies. Maintain accurate records of tenant progress, support sessions, and interventions. What we are looking for A full UK driving licence and access to a vehicle for work purposes. Experience working with individuals affected by homelessness, mental health challenges, or substance misuse. Strong understanding of Housing First principles and trauma-informed care. Ability to build positive relationships with tenants and external partners. Strong problem-solving skills and the ability to manage crises effectively and remain calm under pressure. Benefits The salary for this post will be £27,500 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. The Company We re a local housing association that s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern. Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community. We are looking for a Housing Night Worker to join our Horsham Y team. Main areas of responsibilities are: Safety and security Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team Engagement with residents Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives Ensure resident s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive Proactively promote the services on offer and ensure residents are encouraged to engage with those services Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations Administration and housekeeping Undertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records Completing health and safety/compliance checks, and recording estate inspectors and room checks Adding maintenance requests to our property services system General Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details. If you re enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Experience and knowledge Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour Basic understanding of the support needs of young people and/or adults at risks Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided) Skills and abilities Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts) Good interpersonal skills and ability to build and maintain strong relationships Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided) Ability to de-escalate volatile situations and manage challenging behaviour appropriately CLOSING DATE: Sunday 11 May 2025 at midnight Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children s and Adults barred lists) check, along with a reference and background check carried out by a third-party service provider.
Apr 17, 2025
Full time
37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern. Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community. We are looking for a Housing Night Worker to join our Horsham Y team. Main areas of responsibilities are: Safety and security Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team Engagement with residents Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives Ensure resident s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive Proactively promote the services on offer and ensure residents are encouraged to engage with those services Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations Administration and housekeeping Undertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records Completing health and safety/compliance checks, and recording estate inspectors and room checks Adding maintenance requests to our property services system General Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details. If you re enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Experience and knowledge Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour Basic understanding of the support needs of young people and/or adults at risks Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided) Skills and abilities Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts) Good interpersonal skills and ability to build and maintain strong relationships Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided) Ability to de-escalate volatile situations and manage challenging behaviour appropriately CLOSING DATE: Sunday 11 May 2025 at midnight Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children s and Adults barred lists) check, along with a reference and background check carried out by a third-party service provider.
80658 - Operational Telecoms Assistant Project Manager This Operational Telecoms Assistant Project Manager will report to the Operational Telecoms Senior Project Manager and will work within Network Operations based in our London office. You will be a 12 month fixed term contract employee. You will attract a salary of 26,000 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 01/05/2025 We also provide the following additional benefits 25 Days Annual Leave plus bank holidays. Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme Job Purpose: This fixed term role is for a university student or recent graduate to support the Senior Project Manager in the Operational Telecoms team with the delivery of the Grid and Primary RTU Retrofit project and other ongoing projects. You will learn and develop in the role while assisting in the daily running and delivery of work packages within the projects. You will develop both general project management skills and to understand the requirements relating to the delivery of the RTU Retrofit project. You will learn about the role of the Operational Telecoms team in UK Power Networks and will also be involved in other projects undertaken by the team. Principal Accountabilities: Help deliver an Operational Telecoms project to retrofit outdated RTUs (Remote Terminal Units) on the SCADA network, ensuring it is delivered safely, to quality, on budget, and on time. Support the PM with the following: Produce weekly and monthly plans, schedules and reports Forecast resource and material requirements Monitor project costs and delivery Coordinate contractors and suppliers Daily planning, coordination and efficient utilisation of resources Nature and Scope: Gain an understanding of relevant statutory and company environmental, Health, Safety, sustainability and quality standards, Regulations and Approved Codes of Practice requirements. Understand all aspects of project delivery including quality, cost, budget, governance, health, safety, welfare, quality, and sustainability. Support the Senior Project manager with their daily responsibilities in delivering the RTU Retrofit and other projects. Develop a clear understanding of contracts and commercial arrangements used to ensure works are completed and costs controlled and develop a clear understanding of the associated commercial processes. Gain knowledge on how to develop risk mitigation plans and their implementation during the life cycle of a project. Understand the interaction with with important partners to align with the Company Vision to be a "Respected Corporate Citizen." Qualifications: Have a relevant Bachelor level degree in Telecommunications, Electrical or other Engineering discipline or Project Management Knowledge of Microsoft Project, the Microsoft Office suite of applications (Excel, Word and Access) and project management techniques Experience with operational telecommunication networks (SCADA) or experience working in the utilities sector or in project management is desirable Work experience in a project delivery environment is desirable Safety Management CSCS / IOSH preferred but not essential.
Apr 17, 2025
Full time
80658 - Operational Telecoms Assistant Project Manager This Operational Telecoms Assistant Project Manager will report to the Operational Telecoms Senior Project Manager and will work within Network Operations based in our London office. You will be a 12 month fixed term contract employee. You will attract a salary of 26,000 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 01/05/2025 We also provide the following additional benefits 25 Days Annual Leave plus bank holidays. Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme Job Purpose: This fixed term role is for a university student or recent graduate to support the Senior Project Manager in the Operational Telecoms team with the delivery of the Grid and Primary RTU Retrofit project and other ongoing projects. You will learn and develop in the role while assisting in the daily running and delivery of work packages within the projects. You will develop both general project management skills and to understand the requirements relating to the delivery of the RTU Retrofit project. You will learn about the role of the Operational Telecoms team in UK Power Networks and will also be involved in other projects undertaken by the team. Principal Accountabilities: Help deliver an Operational Telecoms project to retrofit outdated RTUs (Remote Terminal Units) on the SCADA network, ensuring it is delivered safely, to quality, on budget, and on time. Support the PM with the following: Produce weekly and monthly plans, schedules and reports Forecast resource and material requirements Monitor project costs and delivery Coordinate contractors and suppliers Daily planning, coordination and efficient utilisation of resources Nature and Scope: Gain an understanding of relevant statutory and company environmental, Health, Safety, sustainability and quality standards, Regulations and Approved Codes of Practice requirements. Understand all aspects of project delivery including quality, cost, budget, governance, health, safety, welfare, quality, and sustainability. Support the Senior Project manager with their daily responsibilities in delivering the RTU Retrofit and other projects. Develop a clear understanding of contracts and commercial arrangements used to ensure works are completed and costs controlled and develop a clear understanding of the associated commercial processes. Gain knowledge on how to develop risk mitigation plans and their implementation during the life cycle of a project. Understand the interaction with with important partners to align with the Company Vision to be a "Respected Corporate Citizen." Qualifications: Have a relevant Bachelor level degree in Telecommunications, Electrical or other Engineering discipline or Project Management Knowledge of Microsoft Project, the Microsoft Office suite of applications (Excel, Word and Access) and project management techniques Experience with operational telecommunication networks (SCADA) or experience working in the utilities sector or in project management is desirable Work experience in a project delivery environment is desirable Safety Management CSCS / IOSH preferred but not essential.
Job Title: Interim Housing Officer (Homelessness Specialist) Location: Bradford Contract Type: 6 MONTHS FTC Salary: £52000 Job Overview: We are seeking a dedicated and experienced Housing Officer with a strong background in homelessness prevention and housing support. This interim role will be based in Bradford and will run until the end of December. The successful candidate will play a key role in providing housing solutions for individuals and families at risk of homelessness, ensuring they receive the necessary support and guidance to secure stable accommodation. Key Responsibilities: Assess and manage cases of individuals and families facing homelessness, providing tailored support and advice. Work in partnership with local authorities, housing associations, and other agencies to secure appropriate housing solutions. Develop and implement homelessness prevention strategies, including tenancy sustainment support. Conduct housing assessments and ensure compliance with relevant legislation, including the Homelessness Reduction Act 2017. Maintain accurate records of cases and provide reports as required. Liaise with landlords, property managers, and support services to facilitate rehousing efforts. Provide advocacy and signposting to additional services such as financial advice, mental health support, and employment assistance. Key Requirements: Previous experience in a housing role with a focus on homelessness prevention and support. Strong knowledge of housing legislation and best practices in tackling homelessness. Ability to assess individual needs and create effective housing plans. Excellent communication and interpersonal skills to liaise with tenants, landlords, and partner agencies. Strong problem-solving skills and the ability to work under pressure. Experience with case management systems and maintaining detailed records. A proactive and empathetic approach to supporting vulnerable individuals. Desirable Skills: Experience working within a local authority or housing association. Knowledge of welfare benefits and financial support systems. A relevant qualification in housing, social work, or a related field.
Apr 17, 2025
Contractor
Job Title: Interim Housing Officer (Homelessness Specialist) Location: Bradford Contract Type: 6 MONTHS FTC Salary: £52000 Job Overview: We are seeking a dedicated and experienced Housing Officer with a strong background in homelessness prevention and housing support. This interim role will be based in Bradford and will run until the end of December. The successful candidate will play a key role in providing housing solutions for individuals and families at risk of homelessness, ensuring they receive the necessary support and guidance to secure stable accommodation. Key Responsibilities: Assess and manage cases of individuals and families facing homelessness, providing tailored support and advice. Work in partnership with local authorities, housing associations, and other agencies to secure appropriate housing solutions. Develop and implement homelessness prevention strategies, including tenancy sustainment support. Conduct housing assessments and ensure compliance with relevant legislation, including the Homelessness Reduction Act 2017. Maintain accurate records of cases and provide reports as required. Liaise with landlords, property managers, and support services to facilitate rehousing efforts. Provide advocacy and signposting to additional services such as financial advice, mental health support, and employment assistance. Key Requirements: Previous experience in a housing role with a focus on homelessness prevention and support. Strong knowledge of housing legislation and best practices in tackling homelessness. Ability to assess individual needs and create effective housing plans. Excellent communication and interpersonal skills to liaise with tenants, landlords, and partner agencies. Strong problem-solving skills and the ability to work under pressure. Experience with case management systems and maintaining detailed records. A proactive and empathetic approach to supporting vulnerable individuals. Desirable Skills: Experience working within a local authority or housing association. Knowledge of welfare benefits and financial support systems. A relevant qualification in housing, social work, or a related field.
Lettings Consultant Kent region £28-30k + 25% bonus DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a MAT cover contract, for a minimum of 12 months. We would be looking for someone to start in July at the latest. You will be Maidstone, Rochester, Tonbridge (or local to) based, covering the Kent region. Due to the nature of this role, you must have a clean driving license and access to your own car. If you're driven to contribute to a growing team and make a tangible impact in the housing sector, this is your opportunity to be part of the change. About the Role We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in. Key duties include: Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate. Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront. Driving occupancy by carrying out viewings and negotiating offers with prospective tenants. Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in. Driving customer retention by initiating renewals discussions and negotiations. Ensuring that systems and data are accurate and up to date for all lettings activity. Working in conjunction with third party agents as required. Working with the Head of Lettings to carry out rental appraisals of the local market. Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction. Providing regular reports on lettings performance to the Head of Lettings. Carrying out such other duties as delegated from time to time. We are seeking a highly capable candidate who will bring: Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential. Outstanding customer service skills, and excellent verbal and written communication skills. A dynamic and driven personality, with a strong zeal for the industry. Exceptional organisational competencies. Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies. Proficient in presenting and interpreting information accurately and professionally. A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively. Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
Apr 17, 2025
Full time
Lettings Consultant Kent region £28-30k + 25% bonus DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a MAT cover contract, for a minimum of 12 months. We would be looking for someone to start in July at the latest. You will be Maidstone, Rochester, Tonbridge (or local to) based, covering the Kent region. Due to the nature of this role, you must have a clean driving license and access to your own car. If you're driven to contribute to a growing team and make a tangible impact in the housing sector, this is your opportunity to be part of the change. About the Role We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in. Key duties include: Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate. Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront. Driving occupancy by carrying out viewings and negotiating offers with prospective tenants. Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in. Driving customer retention by initiating renewals discussions and negotiations. Ensuring that systems and data are accurate and up to date for all lettings activity. Working in conjunction with third party agents as required. Working with the Head of Lettings to carry out rental appraisals of the local market. Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction. Providing regular reports on lettings performance to the Head of Lettings. Carrying out such other duties as delegated from time to time. We are seeking a highly capable candidate who will bring: Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential. Outstanding customer service skills, and excellent verbal and written communication skills. A dynamic and driven personality, with a strong zeal for the industry. Exceptional organisational competencies. Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies. Proficient in presenting and interpreting information accurately and professionally. A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively. Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions. A strict adherence to confidentiality regarding all forms of information and data. Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
Care & Support Team Manager - 3 month contract Location: Sheffield (S20 1DL) Salary: 20 per hour DBS (Enhanced) 3 month contract - very likely to be extended Must be able to start working immediately Overall Responsibility: One of the biggest housing associations in the UK is seeking a dedicated Care & Support Team Manager. This role involves ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised, value-for-money services to customers. You will effectively manage staff, service budgets, and resources to ensure commercial viability and strengthen our market position. Customer engagement in shaping service delivery is a key focus. Key Responsibilities: Providing Direction: Support the development and remodelling of services, raising the profile of care and support services. Managing lettings and providing tenancy support Reporting of repairs Develop and report on team plans to evidence high-quality service delivery. Lead and manage the performance of the team to achieve targets and continuous improvement. Ensure services adhere to business standards and meet Care Quality Commission (CQC) requirements. Working with People: Involve customers in shaping the care and support services they receive. Ensure excellent communication across teams and with external stakeholders. Recruit, induct, develop, and manage staff performance to achieve high service standards. Using Resources: Set and manage service income and expenditure budgets effectively. Identify risks and develop plans to ensure business efficiency and continuity. Ensure efficient utilisation of resources and central services. Achieving Results: Monitor, manage, and report on performance and risk, ensuring compliance with quality standards. Achieve high customer satisfaction levels through feedback and engagement. Managing Self and Personal Skills: Perform other duties as required by your line manager. Manage your own professional development and conduct yourself in line with our Code of Conduct. Demonstrate flexibility regarding working patterns, including unsocial hours and on-call duties. Personal Competencies: A proven track record in managing a team. 1 Team Leader will be reporting into this role. Excellent communication skills and a strong commitment to customer service. Ability to prioritise workload and manage time effectively. Competent people and task manager with a strong performance management culture. Sound knowledge of the needs and issues facing the customer group. Experience of working with vulnerable people and producing Care and/or Support Plans. General Responsibilities: Comply with safeguarding, safety, and compliance policies. Promote corporate values and act with professionalism and integrity. Maintain confidentiality and comply with data protection policies. If you are passionate about making a difference and have the skills and experience required, we would love to hear from you. Please email your up to date CV
Apr 16, 2025
Seasonal
Care & Support Team Manager - 3 month contract Location: Sheffield (S20 1DL) Salary: 20 per hour DBS (Enhanced) 3 month contract - very likely to be extended Must be able to start working immediately Overall Responsibility: One of the biggest housing associations in the UK is seeking a dedicated Care & Support Team Manager. This role involves ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised, value-for-money services to customers. You will effectively manage staff, service budgets, and resources to ensure commercial viability and strengthen our market position. Customer engagement in shaping service delivery is a key focus. Key Responsibilities: Providing Direction: Support the development and remodelling of services, raising the profile of care and support services. Managing lettings and providing tenancy support Reporting of repairs Develop and report on team plans to evidence high-quality service delivery. Lead and manage the performance of the team to achieve targets and continuous improvement. Ensure services adhere to business standards and meet Care Quality Commission (CQC) requirements. Working with People: Involve customers in shaping the care and support services they receive. Ensure excellent communication across teams and with external stakeholders. Recruit, induct, develop, and manage staff performance to achieve high service standards. Using Resources: Set and manage service income and expenditure budgets effectively. Identify risks and develop plans to ensure business efficiency and continuity. Ensure efficient utilisation of resources and central services. Achieving Results: Monitor, manage, and report on performance and risk, ensuring compliance with quality standards. Achieve high customer satisfaction levels through feedback and engagement. Managing Self and Personal Skills: Perform other duties as required by your line manager. Manage your own professional development and conduct yourself in line with our Code of Conduct. Demonstrate flexibility regarding working patterns, including unsocial hours and on-call duties. Personal Competencies: A proven track record in managing a team. 1 Team Leader will be reporting into this role. Excellent communication skills and a strong commitment to customer service. Ability to prioritise workload and manage time effectively. Competent people and task manager with a strong performance management culture. Sound knowledge of the needs and issues facing the customer group. Experience of working with vulnerable people and producing Care and/or Support Plans. General Responsibilities: Comply with safeguarding, safety, and compliance policies. Promote corporate values and act with professionalism and integrity. Maintain confidentiality and comply with data protection policies. If you are passionate about making a difference and have the skills and experience required, we would love to hear from you. Please email your up to date CV
Estate Agent Property Manager / Administrator London £24,000 - £30,000 Per Annum Estate Agent Property Manager / Administrator - Package Overview: £24,000 - £30,000 Per Annum (Negotiable, depending on experience) Full-Time Permanent Position London Commutable from Ilford, Barking, Forest Gate, and Wanstead Previous experience in Property Management is essential Estate Agent Property Manager / Administrator - Company Overview: Our client, a well-established and dynamic estate agency, is seeking a proactive Property Manager / Administrator to join their team. This is a great opportunity to combine property management with essential administrative support, ensuring smooth property operations and tenant relations. Estate Agent Property Manager / Administrator - Role and Responsibilities: Oversee day-to-day property management tasks, ensuring properties are well-maintained and tenants are satisfied. Coordinate maintenance and repairs, liaising with contractors as needed. Handle rent collection and keep financial records updated. Draft and manage tenancy agreements and renewals. Conduct property inspections and ensure compliance with safety regulations. Provide general administrative support and manage tenant communications. Estate Agent Property Manager / Administrator - Skills and Experience: Experience in property management or a similar role is essential. Strong communication and organisational skills. Ability to manage multiple tasks efficiently. Knowledge of basic property management practices and legal requirements. Full UK driving licence or equivalent is required. What We Offer: Competitive salary and benefits package. Opportunities for professional development. A supportive and friendly team environment. If you are looking for a role that blends property management and administration, apply now! DON'T MISS OUT ON THIS EXCITING OPPORTUNITY APPLY NOW! Get Staff acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Apr 16, 2025
Full time
Estate Agent Property Manager / Administrator London £24,000 - £30,000 Per Annum Estate Agent Property Manager / Administrator - Package Overview: £24,000 - £30,000 Per Annum (Negotiable, depending on experience) Full-Time Permanent Position London Commutable from Ilford, Barking, Forest Gate, and Wanstead Previous experience in Property Management is essential Estate Agent Property Manager / Administrator - Company Overview: Our client, a well-established and dynamic estate agency, is seeking a proactive Property Manager / Administrator to join their team. This is a great opportunity to combine property management with essential administrative support, ensuring smooth property operations and tenant relations. Estate Agent Property Manager / Administrator - Role and Responsibilities: Oversee day-to-day property management tasks, ensuring properties are well-maintained and tenants are satisfied. Coordinate maintenance and repairs, liaising with contractors as needed. Handle rent collection and keep financial records updated. Draft and manage tenancy agreements and renewals. Conduct property inspections and ensure compliance with safety regulations. Provide general administrative support and manage tenant communications. Estate Agent Property Manager / Administrator - Skills and Experience: Experience in property management or a similar role is essential. Strong communication and organisational skills. Ability to manage multiple tasks efficiently. Knowledge of basic property management practices and legal requirements. Full UK driving licence or equivalent is required. What We Offer: Competitive salary and benefits package. Opportunities for professional development. A supportive and friendly team environment. If you are looking for a role that blends property management and administration, apply now! DON'T MISS OUT ON THIS EXCITING OPPORTUNITY APPLY NOW! Get Staff acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Property Manager - Hertfordshire - £26,000 to £30,000 (DOE) Property Manager Package Overview: £26,000 - £30,000 per annum, depending on experience Full-time, permanent position Hertfordshire, Commutable from Hemel Hempstead, St Albans, Watford, Berkhamsted, Harpenden, and Luton Previous property management experience required Solid understanding of lettings procedures essential Experience handling Section 8 and Section 21 notices required Company Overview: Our client, a respected and expanding independent estate agency, is looking for an experienced Property Manager to join their team. This is a fantastic opportunity for a confident, organised, and proactive individual with a strong background in lettings and property management. The company offers a supportive environment with a great team culture, and they re looking for someone who can hit the ground running and work collaboratively with the team to provide the best service for tenants. Property Manager Role and Responsibilities: Work as part of a team to manage residential rental properties Handle all aspects of tenancy management including renewals, rent collections, and end-of-tenancy processes Coordinate maintenance works and liaise with contractors Conduct property inspections and ensure compliance with legal standards Respond to tenant and landlord queries in a professional and timely manner Serve and manage Section 8 and Section 21 notices where appropriate Collaborate closely with lettings and accounts teams to ensure smooth day-to-day operations Property Manager Skills and Experience: Proven experience in a property management role is essential Strong knowledge of lettings processes and current property legislation Experience in serving Section 8 and Section 21 notices Confident communicator with excellent organisation and problem-solving skills Ability to manage a busy workload with a calm and professional approach Full UK driving licence required What They Offer: Competitive salary based on experience Supportive and collaborative working environment Opportunities for further training and career progression Stable role with a long-standing and trusted agency A collaborative approach to property management, where team members work together to provide the best service DON T MISS OUT ON THIS GREAT OPPORTUNITY APPLY NOW! Get Staff acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Apr 16, 2025
Full time
Property Manager - Hertfordshire - £26,000 to £30,000 (DOE) Property Manager Package Overview: £26,000 - £30,000 per annum, depending on experience Full-time, permanent position Hertfordshire, Commutable from Hemel Hempstead, St Albans, Watford, Berkhamsted, Harpenden, and Luton Previous property management experience required Solid understanding of lettings procedures essential Experience handling Section 8 and Section 21 notices required Company Overview: Our client, a respected and expanding independent estate agency, is looking for an experienced Property Manager to join their team. This is a fantastic opportunity for a confident, organised, and proactive individual with a strong background in lettings and property management. The company offers a supportive environment with a great team culture, and they re looking for someone who can hit the ground running and work collaboratively with the team to provide the best service for tenants. Property Manager Role and Responsibilities: Work as part of a team to manage residential rental properties Handle all aspects of tenancy management including renewals, rent collections, and end-of-tenancy processes Coordinate maintenance works and liaise with contractors Conduct property inspections and ensure compliance with legal standards Respond to tenant and landlord queries in a professional and timely manner Serve and manage Section 8 and Section 21 notices where appropriate Collaborate closely with lettings and accounts teams to ensure smooth day-to-day operations Property Manager Skills and Experience: Proven experience in a property management role is essential Strong knowledge of lettings processes and current property legislation Experience in serving Section 8 and Section 21 notices Confident communicator with excellent organisation and problem-solving skills Ability to manage a busy workload with a calm and professional approach Full UK driving licence required What They Offer: Competitive salary based on experience Supportive and collaborative working environment Opportunities for further training and career progression Stable role with a long-standing and trusted agency A collaborative approach to property management, where team members work together to provide the best service DON T MISS OUT ON THIS GREAT OPPORTUNITY APPLY NOW! Get Staff acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
My client is seeking an experienced Housing Officer to be able to successfully manage their own patch. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout. Duties Includes : Experience handling Anti-Social Behaviour (ASB) cases Reducing a backlog of voids Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups Experience carrying out initial rent assessments and delegating minor cases to the relevant team Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to
Apr 16, 2025
Seasonal
My client is seeking an experienced Housing Officer to be able to successfully manage their own patch. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout. Duties Includes : Experience handling Anti-Social Behaviour (ASB) cases Reducing a backlog of voids Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups Experience carrying out initial rent assessments and delegating minor cases to the relevant team Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to
Senior Property Manager Norwich Contract Personnel are looking for a Property Manager to join a market-leading independent estate agency. This role is ideal for a professional who understands the demands of the student and holiday lettings markets and is committed to providing outstanding service to landlords and tenants alike. How does the day-to-day look? Portfolio Management: Manage a portfolio of student properties and holiday lets, ensuring all aspects of the lettings process are efficiently handled. Tenant Liaison: Act as the primary point of contact for tenants, resolving queries and issues promptly while maintaining positive relationships. Landlord Support: Provide exceptional service to landlords, advising on tenancy matters, property maintenance, and compliance. Property Inspections: Conduct regular property inspections, ensuring properties are maintained to a high standard and addressing any concerns. Compliance: Ensure all properties meet current legislation, including health and safety, HMO licensing, and deposit protection requirements. Repairs & Maintenance: Coordinate and oversee property repairs, liaising with contractors to ensure timely completion of work. Rent Management: Monitor rent payments and address arrears effectively. Lettings Administration: Oversee tenancy agreements, renewals, and check-out processes. You will have: Student Lettings Expertise: Proven experience managing student lets, with a strong understanding of the unique challenges and opportunities in this market. Holiday Lettings experience Organisational Skills: Ability to manage a busy and varied workload with excellent attention to detail. Communication Skills: Strong written and verbal communication skills, with the ability to build rapport with tenants, landlords, and contractors. Knowledge of Legislation: Up-to-date knowledge of property lettings legislation, particularly relating to HMO properties and student accommodation. Customer Service: A customer-focused mindset with a commitment to delivering a high-quality service. Driving Licence: A full UK driving licence and access to a vehicle. Schedule: Monday to Friday (additional weekend work on rotation) Salary: £25,000 - OTE £35,000 - £40,000 What s on offer? Competitive salary based on experience Supportive and collaborative working environment. Opportunities for professional development and career progression. About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
Apr 16, 2025
Full time
Senior Property Manager Norwich Contract Personnel are looking for a Property Manager to join a market-leading independent estate agency. This role is ideal for a professional who understands the demands of the student and holiday lettings markets and is committed to providing outstanding service to landlords and tenants alike. How does the day-to-day look? Portfolio Management: Manage a portfolio of student properties and holiday lets, ensuring all aspects of the lettings process are efficiently handled. Tenant Liaison: Act as the primary point of contact for tenants, resolving queries and issues promptly while maintaining positive relationships. Landlord Support: Provide exceptional service to landlords, advising on tenancy matters, property maintenance, and compliance. Property Inspections: Conduct regular property inspections, ensuring properties are maintained to a high standard and addressing any concerns. Compliance: Ensure all properties meet current legislation, including health and safety, HMO licensing, and deposit protection requirements. Repairs & Maintenance: Coordinate and oversee property repairs, liaising with contractors to ensure timely completion of work. Rent Management: Monitor rent payments and address arrears effectively. Lettings Administration: Oversee tenancy agreements, renewals, and check-out processes. You will have: Student Lettings Expertise: Proven experience managing student lets, with a strong understanding of the unique challenges and opportunities in this market. Holiday Lettings experience Organisational Skills: Ability to manage a busy and varied workload with excellent attention to detail. Communication Skills: Strong written and verbal communication skills, with the ability to build rapport with tenants, landlords, and contractors. Knowledge of Legislation: Up-to-date knowledge of property lettings legislation, particularly relating to HMO properties and student accommodation. Customer Service: A customer-focused mindset with a commitment to delivering a high-quality service. Driving Licence: A full UK driving licence and access to a vehicle. Schedule: Monday to Friday (additional weekend work on rotation) Salary: £25,000 - OTE £35,000 - £40,000 What s on offer? Competitive salary based on experience Supportive and collaborative working environment. Opportunities for professional development and career progression. About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
Client Accountant Bond Street 9:00-5:30 Permanent 45-50k The individual will be responsible for several key functions within the finance team, with the aim of delivering an exceptionally high standard of work, whilst also seeking to drive positive change through innovation and improvement to current procedures in place. The role profile has been split into duties on a Weekly, Monthly, Quarterly and Annual basis. Key Tasks (Weekly/Monthly/Quarterly/Annually) Client Accounting Manage and maintain all Asset Level bank accounts, including but not limited to Rent, OpEx, CapEx, Deposit, General Income Accounts etc. Bank Receipting - Post all ad-hoc receipting outside of accounts receivable duties and manage and maintain detailed reconciliations for audit purposes. Included but not limited to Portal Payments, Deposit Receipts (TDS/Reposit), Interest etc. Bank Refunds - Prepare all bank refunds to be processed on the bank and manage and maintain ledgers to accurately reflect transactions on the accounting systems/tenant ledgers. Bank Reconciliations - Distribute weekly bank reconciliations to invested parties and clients, as part of signed management pack, covering all Asset Level Bank Accounts and any General/Ad Hoc accounts. Ad-Hoc - Manage and Maintain any ad-hoc income reconciliations, including commissions, deposits (TDS/Reposit). Detailed records to be managed and ledgers to be maintained. Process monthly rent sweeps in line with Client IPD requirements. Manage and maintain all asset level Deposit Reconciliations and perform routine audit to ensure platform reconciles back to accounting system. Identify missing TDS accounts to be set up/paid and alert relevant individuals to ensure compliance. Review and Authorise Supplier invoices as part of weekly/bi-weekly supplier payment runs. Reviews to ensure invoices are correctly allocated to the appropriate cost headings, with correct description, amounts and within budget etc. Service Charge Assist with annual budgeting for all assets, based on detailed reviews of actual expenditures/POs with Building Managers, Finance, Asset Management etc. Prepare Estate budgets where applicable for purposes of recharging back to commercial tenants based on agreed terms per leases. Input final approved budget onto Accounting System and ensure that apportionment is correct across all schedules. Raise quarterly service charge to Landlord accounts and Commercial Tenants and send invoices. Deal with any queries from Landlords and Commercial tenants where applicable. Request quarterly service charge funding from Clients and reconcile back to Landlord Service Charge accounts. Process any YE adjustments and ensure system is locked to ensure no discrepancies in accounting. Process any YE Audit adjustments where applicable. Post Audit, raise balancing charges/Credits where applicable. Reconcile and close service charge year and advance to new year. Reporting Deposit accounts reconciled as at month-end/quarter-end date. Ensure all banks are reconciled as at month-end/quarter-end date. Review unposted charges report and post any charges related to month-end/quarter-end date. Ensure all invoices are raised for deferred income report. Ensure quarterly service charges invoices have been raised and reconcile landlord service charge accounts. Review all supplier invoices on register and authorise all invoices related to month end/quarter-end date. Review PO report to close/delete any charge. Ensure that all Petty cash/Recharge invoices have been received and posted/accounted for. Detailed BVA analysis across all assets including investigating any major variances/missing invoices. Liaise with Building Managers/Finance on any potential invoices missing or discrepancies. Recommend any accruals and prepayments with detailed description provided for review by management. Ensure all Investor Reporting and General Reporting Deadlines are adhered to Adhoc Manage tenant ledgers and post/transfer any ad-hoc receipts or charges from one tenancy to another. Assist Credit Control with tenant transactions where applicable. Setting up ad-hoc and one-off units/tenants and raise ad hoc charges and invoices as and when required. Reconcile dilapidation charges per ledgers in line with TDS Reports. Setting up commercial tenants including their rent charges and apportioned service charges. Assisting with audit queries as per requirements. Assisting the Finance Team when required. Person specification Property Management experience within a customer-focused environment. Actively embrace and work within the Company Values. Able to show an understanding of and commitment to good customer care. Able to show an understanding of and commitment to property services and managing landlord and customer relationships. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. Strong attention to detail. Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient. Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Self-motivated, with high energy and enthusiasm. Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions. Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity. Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. Desirable Knowledge and experience of using Qube Accounting background Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 15, 2025
Full time
Client Accountant Bond Street 9:00-5:30 Permanent 45-50k The individual will be responsible for several key functions within the finance team, with the aim of delivering an exceptionally high standard of work, whilst also seeking to drive positive change through innovation and improvement to current procedures in place. The role profile has been split into duties on a Weekly, Monthly, Quarterly and Annual basis. Key Tasks (Weekly/Monthly/Quarterly/Annually) Client Accounting Manage and maintain all Asset Level bank accounts, including but not limited to Rent, OpEx, CapEx, Deposit, General Income Accounts etc. Bank Receipting - Post all ad-hoc receipting outside of accounts receivable duties and manage and maintain detailed reconciliations for audit purposes. Included but not limited to Portal Payments, Deposit Receipts (TDS/Reposit), Interest etc. Bank Refunds - Prepare all bank refunds to be processed on the bank and manage and maintain ledgers to accurately reflect transactions on the accounting systems/tenant ledgers. Bank Reconciliations - Distribute weekly bank reconciliations to invested parties and clients, as part of signed management pack, covering all Asset Level Bank Accounts and any General/Ad Hoc accounts. Ad-Hoc - Manage and Maintain any ad-hoc income reconciliations, including commissions, deposits (TDS/Reposit). Detailed records to be managed and ledgers to be maintained. Process monthly rent sweeps in line with Client IPD requirements. Manage and maintain all asset level Deposit Reconciliations and perform routine audit to ensure platform reconciles back to accounting system. Identify missing TDS accounts to be set up/paid and alert relevant individuals to ensure compliance. Review and Authorise Supplier invoices as part of weekly/bi-weekly supplier payment runs. Reviews to ensure invoices are correctly allocated to the appropriate cost headings, with correct description, amounts and within budget etc. Service Charge Assist with annual budgeting for all assets, based on detailed reviews of actual expenditures/POs with Building Managers, Finance, Asset Management etc. Prepare Estate budgets where applicable for purposes of recharging back to commercial tenants based on agreed terms per leases. Input final approved budget onto Accounting System and ensure that apportionment is correct across all schedules. Raise quarterly service charge to Landlord accounts and Commercial Tenants and send invoices. Deal with any queries from Landlords and Commercial tenants where applicable. Request quarterly service charge funding from Clients and reconcile back to Landlord Service Charge accounts. Process any YE adjustments and ensure system is locked to ensure no discrepancies in accounting. Process any YE Audit adjustments where applicable. Post Audit, raise balancing charges/Credits where applicable. Reconcile and close service charge year and advance to new year. Reporting Deposit accounts reconciled as at month-end/quarter-end date. Ensure all banks are reconciled as at month-end/quarter-end date. Review unposted charges report and post any charges related to month-end/quarter-end date. Ensure all invoices are raised for deferred income report. Ensure quarterly service charges invoices have been raised and reconcile landlord service charge accounts. Review all supplier invoices on register and authorise all invoices related to month end/quarter-end date. Review PO report to close/delete any charge. Ensure that all Petty cash/Recharge invoices have been received and posted/accounted for. Detailed BVA analysis across all assets including investigating any major variances/missing invoices. Liaise with Building Managers/Finance on any potential invoices missing or discrepancies. Recommend any accruals and prepayments with detailed description provided for review by management. Ensure all Investor Reporting and General Reporting Deadlines are adhered to Adhoc Manage tenant ledgers and post/transfer any ad-hoc receipts or charges from one tenancy to another. Assist Credit Control with tenant transactions where applicable. Setting up ad-hoc and one-off units/tenants and raise ad hoc charges and invoices as and when required. Reconcile dilapidation charges per ledgers in line with TDS Reports. Setting up commercial tenants including their rent charges and apportioned service charges. Assisting with audit queries as per requirements. Assisting the Finance Team when required. Person specification Property Management experience within a customer-focused environment. Actively embrace and work within the Company Values. Able to show an understanding of and commitment to good customer care. Able to show an understanding of and commitment to property services and managing landlord and customer relationships. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. Strong attention to detail. Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient. Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Self-motivated, with high energy and enthusiasm. Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions. Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity. Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. Desirable Knowledge and experience of using Qube Accounting background Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We're currently recruiting for an experienced Supported Housing Manager to join a busy housing service on an interim basis. This is a great opportunity for someone who is passionate about delivering high-quality housing and support services to vulnerable residents. Rate: per hour via umbrella Location: Ashford, Surrey Contract: 3 months initially, with potential for extension Start: ASAP About the role: You'll lead a team delivering housing-related support across two supported housing sites. The role focuses on helping residents with complex needs to live independently while ensuring the properties are well-managed and compliant with all regulations. Key responsibilities: Manage and support the Housing and Support team Oversee referrals, viewings, sign-ups, and tenancy management Support residents with issues such as budgeting, accessing benefits, and engaging with health or probation services Monitor rent payments and take action on arrears where needed Ensure buildings are safe and maintained, working closely with contractors Develop and review support plans and risk assessments Lead on safeguarding concerns and represent the service in multi-agency meetings Drive resident engagement and service improvement through regular feedback and events What we're looking for: Experience managing supported housing services or similar Knowledge of housing law, welfare benefits, and safeguarding Strong leadership and communication skills Ability to work with internal departments and external partners Confident in managing challenging situations and making decisions under pressure If the role is of interest, give Tiyana a call on (phone number removed) or email (url removed).
Apr 15, 2025
Contractor
We're currently recruiting for an experienced Supported Housing Manager to join a busy housing service on an interim basis. This is a great opportunity for someone who is passionate about delivering high-quality housing and support services to vulnerable residents. Rate: per hour via umbrella Location: Ashford, Surrey Contract: 3 months initially, with potential for extension Start: ASAP About the role: You'll lead a team delivering housing-related support across two supported housing sites. The role focuses on helping residents with complex needs to live independently while ensuring the properties are well-managed and compliant with all regulations. Key responsibilities: Manage and support the Housing and Support team Oversee referrals, viewings, sign-ups, and tenancy management Support residents with issues such as budgeting, accessing benefits, and engaging with health or probation services Monitor rent payments and take action on arrears where needed Ensure buildings are safe and maintained, working closely with contractors Develop and review support plans and risk assessments Lead on safeguarding concerns and represent the service in multi-agency meetings Drive resident engagement and service improvement through regular feedback and events What we're looking for: Experience managing supported housing services or similar Knowledge of housing law, welfare benefits, and safeguarding Strong leadership and communication skills Ability to work with internal departments and external partners Confident in managing challenging situations and making decisions under pressure If the role is of interest, give Tiyana a call on (phone number removed) or email (url removed).
The Recruitment Group
Loughborough, Leicestershire
Property Manager Location: Loughborough Salary: Up to ?32,000 DOE Hours: Monday to Friday, Full-Time (1 in 4 Saturdays) Property Management / Lettings / Customer Service / Tenancy Coordination / Residential Lettings / Estate Agency / Inspections / Inventories We're excited to be working with a busy and award-winning Estate & Letting Agency based in Loughborough, who are looking for a professional and detail-oriented Property Manager to join their growing team. This is a fantastic opportunity for someone passionate about property and delivering exceptional customer service. Purpose of the Property Manager Role The Property Manager will be responsible for overseeing the day-to-day management of a residential property portfolio. This includes coordinating move-ins and move-outs, resolving maintenance issues, liaising with landlords and tenants, and ensuring a smooth, compliant lettings process from start to finish. Main Duties and Responsibilities of the Property Manager Manage relationships with landlords, tenants, and contractors across your property portfolio Coordinate all aspects of tenancy management including move-ins, move-outs, inspections, inventories, and deposit disputes Proactively handle maintenance issues and ensure timely, cost-effective solutions Re-market and re-let properties as needed, keeping void periods to a minimum Prepare and process tenancy agreements, ensure compliance with legal and company procedures Register deposits and complete ID and Right to Rent checks Issue legal notices within required timeframes and regulations Maintain up-to-date records and ensure internal systems are accurately updated Ensure all policies, systems, and procedures are followed consistently Provide excellent customer service and maintain a professional, friendly approach Knowledge and Experience Required Experience in a customer-focused role (essential) Knowledge of the lettings/property management process (desirable) Experience using lettings platforms such as PayProp and Alto (desirable) Strong administrative skills and familiarity with tenancy agreements and compliance paperwork Key Skills and Attributes High attention to detail and strong organisational skills Confident communication skills, both written and verbal A professional, positive, and resilient attitude Able to prioritise workload and handle a fast-paced environment IT literate and comfortable working with Microsoft Outlook, Word, and Excel A team player with the ability to work independently Committed to high service standards and continuous improvement Qualifications No specific qualifications required, but a background in property or lettings is highly beneficial Additional Requirements Full UK Driving Licence and own mode of transport (essential) - portfolio covers Loughborough and surrounding areas If you are interested in this role or would like more information, please contact Alice Connors on (phone number removed).
Apr 15, 2025
Full time
Property Manager Location: Loughborough Salary: Up to ?32,000 DOE Hours: Monday to Friday, Full-Time (1 in 4 Saturdays) Property Management / Lettings / Customer Service / Tenancy Coordination / Residential Lettings / Estate Agency / Inspections / Inventories We're excited to be working with a busy and award-winning Estate & Letting Agency based in Loughborough, who are looking for a professional and detail-oriented Property Manager to join their growing team. This is a fantastic opportunity for someone passionate about property and delivering exceptional customer service. Purpose of the Property Manager Role The Property Manager will be responsible for overseeing the day-to-day management of a residential property portfolio. This includes coordinating move-ins and move-outs, resolving maintenance issues, liaising with landlords and tenants, and ensuring a smooth, compliant lettings process from start to finish. Main Duties and Responsibilities of the Property Manager Manage relationships with landlords, tenants, and contractors across your property portfolio Coordinate all aspects of tenancy management including move-ins, move-outs, inspections, inventories, and deposit disputes Proactively handle maintenance issues and ensure timely, cost-effective solutions Re-market and re-let properties as needed, keeping void periods to a minimum Prepare and process tenancy agreements, ensure compliance with legal and company procedures Register deposits and complete ID and Right to Rent checks Issue legal notices within required timeframes and regulations Maintain up-to-date records and ensure internal systems are accurately updated Ensure all policies, systems, and procedures are followed consistently Provide excellent customer service and maintain a professional, friendly approach Knowledge and Experience Required Experience in a customer-focused role (essential) Knowledge of the lettings/property management process (desirable) Experience using lettings platforms such as PayProp and Alto (desirable) Strong administrative skills and familiarity with tenancy agreements and compliance paperwork Key Skills and Attributes High attention to detail and strong organisational skills Confident communication skills, both written and verbal A professional, positive, and resilient attitude Able to prioritise workload and handle a fast-paced environment IT literate and comfortable working with Microsoft Outlook, Word, and Excel A team player with the ability to work independently Committed to high service standards and continuous improvement Qualifications No specific qualifications required, but a background in property or lettings is highly beneficial Additional Requirements Full UK Driving Licence and own mode of transport (essential) - portfolio covers Loughborough and surrounding areas If you are interested in this role or would like more information, please contact Alice Connors on (phone number removed).