ComputAppoint
City, London
Salary 100,000 - 130,000 GBP per year Requirements: - Extensive experience and knowledge of SWIFT Strong technical skills in SQL Experience in Data Warehousing Strong knowledge (3 - 5 years) of back-office processes, trading, clearing, and financial markets Good analytical and diagnostic skills Good Windows and Red Hat Linux skills Support of applications using .NET 2.0, 3.0, ASP and Windows services Responsibilities: - Manage upgrades of applications Create and update all documents relating to their systems and applications Maintain, update, and regularly test disaster recovery processes. Actively participate in the preparation of Business test phases Maintain disaster recovery solutions Looking at issues in relation to productions and taking responsibility for resolution Technologies: - Linux - Network - Python - SQL - SSIS - Swift - Unix - Windows - ASP.NET More: SWIFT Application Support Analyst - Competitive Market Rates - Competitive Market Rates - 6 Month Contract - London Key Skills: Application Support, SWIFT, Finance, Banking, Technical Support, Application Solutions, Database, Network, Infrastructure, .net, SSRS, SSIS, Windows, Unix, Red Hat Linux Our client is seeking a SWIFT Application Support Analyst to join them on a contract basis to provide technical support and maintenance for their SWIFT Applications. You will be required to implement technical sides of new SWIFT architecture and manage upgrades of applications and technical components, therefore, in order to succeed within this position, you will need to be a SWIFT subject matter expert. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
Salary 100,000 - 130,000 GBP per year Requirements: - Extensive experience and knowledge of SWIFT Strong technical skills in SQL Experience in Data Warehousing Strong knowledge (3 - 5 years) of back-office processes, trading, clearing, and financial markets Good analytical and diagnostic skills Good Windows and Red Hat Linux skills Support of applications using .NET 2.0, 3.0, ASP and Windows services Responsibilities: - Manage upgrades of applications Create and update all documents relating to their systems and applications Maintain, update, and regularly test disaster recovery processes. Actively participate in the preparation of Business test phases Maintain disaster recovery solutions Looking at issues in relation to productions and taking responsibility for resolution Technologies: - Linux - Network - Python - SQL - SSIS - Swift - Unix - Windows - ASP.NET More: SWIFT Application Support Analyst - Competitive Market Rates - Competitive Market Rates - 6 Month Contract - London Key Skills: Application Support, SWIFT, Finance, Banking, Technical Support, Application Solutions, Database, Network, Infrastructure, .net, SSRS, SSIS, Windows, Unix, Red Hat Linux Our client is seeking a SWIFT Application Support Analyst to join them on a contract basis to provide technical support and maintenance for their SWIFT Applications. You will be required to implement technical sides of new SWIFT architecture and manage upgrades of applications and technical components, therefore, in order to succeed within this position, you will need to be a SWIFT subject matter expert. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
Resource Solutions
Service Delivery Manager International Bank - London - Hybrid working 3 days London office / 2 remote Global Production Services delivers and supports all of the bank's critical IT production platforms globally. Service Delivery is an integral part of the team contributing to a wide range of services including incident, problem and change management. The core function resides in London with regional representation in Singapore and New York. Job Purpose:- The GPS Service Delivery Management team is being restructured to ensure a fit-for-purpose operating model is delivered into Technology's core performance KPI's. To strengthen our capability, we are recruiting an experienced Service Delivery Analyst to work intimately with our FICE, Risk and Finance & Control IT application stack. They will ensure business needs are met in the most effective & controlled manner and will continuously seek out improvements and process efficiencies whilst mitigating any risks. Alongside the core problem, incident and change expectations, a key objective for the new SDM will be to establish a consistent and strong degree of problem solving expertise along with a tenacious curiosity to get to the root cause of any problems. They will be expected to build strong working relationships across technology and will demonstrate their value as an enabler and protector of the production environment. . The successful candidate/s will own the end-to-end production environment and associated frameworks, and will work closely with the global stakeholders and local teams. They will be reporting into the Head of Service Delivery in London. Key Responsibilities:_ Production stability & customer experience Actively safe-guard, analyse, challenge and improve production stability & availability - Ensuring all production issues are managed in a timeous manner in accordance to the GPS governance, standards and policies to ensure that system stability & availability are returned to service as quickly as possible to support business needs. As the SME for your assigned business units, you will make yourself available at all times to support any incidents both in and out of hours. Ensure you are fully familiar with the Technology Crisis Management framework and will proactively advocate improvements to the process. Champion organisational awareness and delivery of the problem management function ensuring the right level of traction, prioritisation and delivery with a tenacious determination to get to the root cause of issues. Directly influence colleagues and leaders across Technology to think 'Production first'. Take the opportunity to mature the links between Problem, Knowledge and the Known-Error processes to ensure quicker resolution and appropriate tracking of incidences. Ensure all ITSM data quality assurance is maintained to expected standards by working with the PIC team and attending all mandatory review meetings. Take full ownership of all governance, change assurance, review and due diligence prior to approving changes to reduce the risk of any impacts to production stability. You will encourage active challenge between teams to ensure the right questions are being asked. Partake in the planning, facilitation & maturing of the annual disaster recovery tests to support the Banks business continuity capability, ensuring any application or Infrastructure issues are rectified where required. Identify ways to continually improve the user experience & explore areas of opportunity for driving service improvements back into the underlying technology and processes. Actively partake in regular reviews across the SDM, Service Desk, NOC, Problem, Incident and Change functions and identify areas of improvement either to process/ framework or the service offering itself. You will consider all aspects of your own role and that of the wider Service Delivery function ensuring that we are meeting stakeholder's needs. Provide a high quality customer service in a consistent manner through strong business relationships, you will understand the needs of our clients/ stakeholders to ensure those needs are encapsulated in our strategy/ delivery and that we understand our contribution to the 'bigger picture'. Present yourself as a 'sign-post' for the business and Technology ensuring that you are the 'go-to' person. You will achieve this by building a strong internal network and proactively understanding the complexities, processes, challenges and priorities of the business. Share customer feedback effectively across the team, department or organisation (locally and globally) keeping senior management apprised of conversations or issues. Work collaboratively, share knowledge and take joint accountability for delivery of Global team objectives to improve performance, leveraging regional capabilities where possible to improve on follow-the-sun support requirements. Ensure that work streams and delivery are sufficiently documented, tracked, reported and communicated with updates being provided appropriately. Performance, Servicing clients & team work Take full accountability and ownership at all times for your own performance & contribution to the maturity of the ITIL processes and uphold the highest levels of integrity at all times. Operate in a non-judgmental way working collaboratively with your peers both in and out of your silo and actively support/challenge them to drive constant improvement and stability back into the technology stack. Communicate with transparency, be passionate about production stability and assurance and motivate others to take the same approach delivering control & risk reduction into the stack at all times. Hold yourself and others to account on delivery at all times. Meet those targets, no exceptions. Build trust relationships with your colleagues keeping communications with your contacts or stakeholders transparent, frequent, relevant and actively seek to resolve conflict & break down barriers. Ensure that we are meeting stakeholder's needs by constantly performing a health-check with them. Leverage the power of teamwork but take responsibility & ownership for collective decisions and delivery, challenging each other to constantly do better, drive improvements and deliver against targets. Have fun and be passionate about what we do and how we do it, step outside of your comfort zone and learn something new. Have a restless curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. Ensure adherence to all group standards / policies and procedures. Be fully supportive to other members or roles within the immediate and wider technology teams. Preferred Qualifications & Experience A degree or equivalent ISEB ITIL practitioner or higher with a strong focus on incident, problem & knowledge management Evidence of progression and consistency in career to date. Knowledge and expertise: Understanding of risk and control Strong problem solving and decision making Good understanding of technical terminology and the ability to translate that terminology into simple English including the ability to provide clear and concise status updates both verbally and written to senior management. Experience in developing and presenting management metrics Hands-on experience of using ITSM tools such as Cherwell (Desirable) Excellent Excel skills Investment Banking experience Technical skills, exposure or awareness: A good level of awareness of both application & infrastructure technologies to be able to interrogate or challenge SME's on areas of improvement or opportunity. In particular: Murex, Python, Java, C#, Application Servers (Tomcat, IIS), SQL Server, Oracle, Sybase, Integration technologies (IBM MQ), HTML5 / CSS3 / AngularJS, Unix, Wintel, Storage Personal attributes: You will have a sense of urgency and be resilient, holding yourself and others to account on deliverables. You will display a high level of integrity, pay attention to detail and be results-orientated. Your influencing skills will be strong and you will be comfortable at collaborating at all levels both within Technology and in the business. The role would suit someone who is: Able to navigate complexity. Ideally Mandarin speaking A self-starter that can work independently in ambiguity. Passionate about providing unparalleled levels of production stability & control. Proven to have a strong track record in extensive problem & Incident management in a multi-disciplined technology department. Able to accurately document and share information with global peer groups.
Service Delivery Manager International Bank - London - Hybrid working 3 days London office / 2 remote Global Production Services delivers and supports all of the bank's critical IT production platforms globally. Service Delivery is an integral part of the team contributing to a wide range of services including incident, problem and change management. The core function resides in London with regional representation in Singapore and New York. Job Purpose:- The GPS Service Delivery Management team is being restructured to ensure a fit-for-purpose operating model is delivered into Technology's core performance KPI's. To strengthen our capability, we are recruiting an experienced Service Delivery Analyst to work intimately with our FICE, Risk and Finance & Control IT application stack. They will ensure business needs are met in the most effective & controlled manner and will continuously seek out improvements and process efficiencies whilst mitigating any risks. Alongside the core problem, incident and change expectations, a key objective for the new SDM will be to establish a consistent and strong degree of problem solving expertise along with a tenacious curiosity to get to the root cause of any problems. They will be expected to build strong working relationships across technology and will demonstrate their value as an enabler and protector of the production environment. . The successful candidate/s will own the end-to-end production environment and associated frameworks, and will work closely with the global stakeholders and local teams. They will be reporting into the Head of Service Delivery in London. Key Responsibilities:_ Production stability & customer experience Actively safe-guard, analyse, challenge and improve production stability & availability - Ensuring all production issues are managed in a timeous manner in accordance to the GPS governance, standards and policies to ensure that system stability & availability are returned to service as quickly as possible to support business needs. As the SME for your assigned business units, you will make yourself available at all times to support any incidents both in and out of hours. Ensure you are fully familiar with the Technology Crisis Management framework and will proactively advocate improvements to the process. Champion organisational awareness and delivery of the problem management function ensuring the right level of traction, prioritisation and delivery with a tenacious determination to get to the root cause of issues. Directly influence colleagues and leaders across Technology to think 'Production first'. Take the opportunity to mature the links between Problem, Knowledge and the Known-Error processes to ensure quicker resolution and appropriate tracking of incidences. Ensure all ITSM data quality assurance is maintained to expected standards by working with the PIC team and attending all mandatory review meetings. Take full ownership of all governance, change assurance, review and due diligence prior to approving changes to reduce the risk of any impacts to production stability. You will encourage active challenge between teams to ensure the right questions are being asked. Partake in the planning, facilitation & maturing of the annual disaster recovery tests to support the Banks business continuity capability, ensuring any application or Infrastructure issues are rectified where required. Identify ways to continually improve the user experience & explore areas of opportunity for driving service improvements back into the underlying technology and processes. Actively partake in regular reviews across the SDM, Service Desk, NOC, Problem, Incident and Change functions and identify areas of improvement either to process/ framework or the service offering itself. You will consider all aspects of your own role and that of the wider Service Delivery function ensuring that we are meeting stakeholder's needs. Provide a high quality customer service in a consistent manner through strong business relationships, you will understand the needs of our clients/ stakeholders to ensure those needs are encapsulated in our strategy/ delivery and that we understand our contribution to the 'bigger picture'. Present yourself as a 'sign-post' for the business and Technology ensuring that you are the 'go-to' person. You will achieve this by building a strong internal network and proactively understanding the complexities, processes, challenges and priorities of the business. Share customer feedback effectively across the team, department or organisation (locally and globally) keeping senior management apprised of conversations or issues. Work collaboratively, share knowledge and take joint accountability for delivery of Global team objectives to improve performance, leveraging regional capabilities where possible to improve on follow-the-sun support requirements. Ensure that work streams and delivery are sufficiently documented, tracked, reported and communicated with updates being provided appropriately. Performance, Servicing clients & team work Take full accountability and ownership at all times for your own performance & contribution to the maturity of the ITIL processes and uphold the highest levels of integrity at all times. Operate in a non-judgmental way working collaboratively with your peers both in and out of your silo and actively support/challenge them to drive constant improvement and stability back into the technology stack. Communicate with transparency, be passionate about production stability and assurance and motivate others to take the same approach delivering control & risk reduction into the stack at all times. Hold yourself and others to account on delivery at all times. Meet those targets, no exceptions. Build trust relationships with your colleagues keeping communications with your contacts or stakeholders transparent, frequent, relevant and actively seek to resolve conflict & break down barriers. Ensure that we are meeting stakeholder's needs by constantly performing a health-check with them. Leverage the power of teamwork but take responsibility & ownership for collective decisions and delivery, challenging each other to constantly do better, drive improvements and deliver against targets. Have fun and be passionate about what we do and how we do it, step outside of your comfort zone and learn something new. Have a restless curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. Ensure adherence to all group standards / policies and procedures. Be fully supportive to other members or roles within the immediate and wider technology teams. Preferred Qualifications & Experience A degree or equivalent ISEB ITIL practitioner or higher with a strong focus on incident, problem & knowledge management Evidence of progression and consistency in career to date. Knowledge and expertise: Understanding of risk and control Strong problem solving and decision making Good understanding of technical terminology and the ability to translate that terminology into simple English including the ability to provide clear and concise status updates both verbally and written to senior management. Experience in developing and presenting management metrics Hands-on experience of using ITSM tools such as Cherwell (Desirable) Excellent Excel skills Investment Banking experience Technical skills, exposure or awareness: A good level of awareness of both application & infrastructure technologies to be able to interrogate or challenge SME's on areas of improvement or opportunity. In particular: Murex, Python, Java, C#, Application Servers (Tomcat, IIS), SQL Server, Oracle, Sybase, Integration technologies (IBM MQ), HTML5 / CSS3 / AngularJS, Unix, Wintel, Storage Personal attributes: You will have a sense of urgency and be resilient, holding yourself and others to account on deliverables. You will display a high level of integrity, pay attention to detail and be results-orientated. Your influencing skills will be strong and you will be comfortable at collaborating at all levels both within Technology and in the business. The role would suit someone who is: Able to navigate complexity. Ideally Mandarin speaking A self-starter that can work independently in ambiguity. Passionate about providing unparalleled levels of production stability & control. Proven to have a strong track record in extensive problem & Incident management in a multi-disciplined technology department. Able to accurately document and share information with global peer groups.
Wellington Management Company, LLP
WELLINGTON MANAGEMENT Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. We are transitioning to a hybrid work environment where both remote work and the office play a critical role. Our vision is a future where all employees are empowered to work flexibly to drive the best outcomes for our clients. Flexible work is a mindset and a core value. Our employees are encouraged to work remotely two days a week as a standard practice and will have flexibility in terms of working hours. POSITION At Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our evolving and expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We are focused solely on creating the best-in-breed tools used by our investors to conduct research and build portfolios. We build a seamless and cohesive platform across all asset classes. We want you to think big, to solve challenges, and positively impact our clients. JOB OVERVIEW Wellington's Trading Systems Support team are seeking a Senior Systems Analyst to join the team that provides support to all of Wellington's Trading Desks: Fixed Income, Currency, and Equity. This individual will work closely with Traders, electronic trading, matching vendors, sell-side integration teams, trading operations as well as other teams across the organization both regionally and globally ensuring efficient daily operations and controls. Qualified applicants must possess a strong knowledge of technology, trading, and financial services. Candidates must also possess excellent communication skills, be self-motivated, willing to work in an energetic, fun, fast pasted and team-oriented group. The ability to manage multiple priorities is required. This position requires weekend on-call rotation and special project shift coverage. RESPONSIBILITIES Direct support of Traders including troubleshooting issues impacting the desk or the ability to trade This must be accomplished by working with more senior members of the Trading Support team to develop acceptable solutions in an appropriate time frame prioritizing for risk Champion the needs of the business partners; act as their fiduciary Partner closely with the Development and Business Analysis teams to identify and solve bugs and to provide system enhancements Work actively with the delivery team to ensure on time, scalable and high quality business solutions Develop a deep expertise of Wellington's proprietary Global Trading System (GTS) and related datasets and stay abreast of changes while providing training to the traders and/or assisting them with their workflows Provide timely and accurate status reporting communications of issues within IT and Global Trading Strict adherence to SOC1 requirements, Incident Management processes and documentation Incident/problem management, including follow through using the ITIL framework This includes managing production incidents to ensure appropriate escalation, assist in determining root cause Provide Level 1 (and some level 2) support of proprietary and 3rd party applications running on Wellington trading desks Partner with internal IT Controls team and external auditors for time sensitive audit requirements QUALIFICATIONS 3 to 5 years of frontline technical support experience in Financial Services, supporting Equity, Fixed Income and Currency Trading Knowledge of execution platforms such as Bloomberg, TradeWeb, MarketAxess. Liquidnet, and FlexTrade Understanding of financial instruments such as equities, bonds, swaps, options, futures, forwards, and FX Deep hands-on experience in SQL or other relational data languages is required Experience with JIRA, Wiki, ServiceNow, and AWS Experience with FIX, EMS, ECNs, or other electronic trading platforms Ability to successfully interact with Traders in a fast paced, high-pressure environment Excellent written, verbal communication and presentation skills Willingness and ability to work independently and as part of a global team, in a fast-paced, business-critical environment Proactive analytical and problem-solving skills in investment management systems and data technologies High attention to detail and strong commitment to delivering quality, professional work is essential for this position Bachelor's degree in Computer Science, Business, Economics, Finance, or a related subject Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. SKILLS JOB TITLE Senior Systems Analyst (Trading) LOCATION London As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at .
WELLINGTON MANAGEMENT Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. We are transitioning to a hybrid work environment where both remote work and the office play a critical role. Our vision is a future where all employees are empowered to work flexibly to drive the best outcomes for our clients. Flexible work is a mindset and a core value. Our employees are encouraged to work remotely two days a week as a standard practice and will have flexibility in terms of working hours. POSITION At Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our evolving and expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We are focused solely on creating the best-in-breed tools used by our investors to conduct research and build portfolios. We build a seamless and cohesive platform across all asset classes. We want you to think big, to solve challenges, and positively impact our clients. JOB OVERVIEW Wellington's Trading Systems Support team are seeking a Senior Systems Analyst to join the team that provides support to all of Wellington's Trading Desks: Fixed Income, Currency, and Equity. This individual will work closely with Traders, electronic trading, matching vendors, sell-side integration teams, trading operations as well as other teams across the organization both regionally and globally ensuring efficient daily operations and controls. Qualified applicants must possess a strong knowledge of technology, trading, and financial services. Candidates must also possess excellent communication skills, be self-motivated, willing to work in an energetic, fun, fast pasted and team-oriented group. The ability to manage multiple priorities is required. This position requires weekend on-call rotation and special project shift coverage. RESPONSIBILITIES Direct support of Traders including troubleshooting issues impacting the desk or the ability to trade This must be accomplished by working with more senior members of the Trading Support team to develop acceptable solutions in an appropriate time frame prioritizing for risk Champion the needs of the business partners; act as their fiduciary Partner closely with the Development and Business Analysis teams to identify and solve bugs and to provide system enhancements Work actively with the delivery team to ensure on time, scalable and high quality business solutions Develop a deep expertise of Wellington's proprietary Global Trading System (GTS) and related datasets and stay abreast of changes while providing training to the traders and/or assisting them with their workflows Provide timely and accurate status reporting communications of issues within IT and Global Trading Strict adherence to SOC1 requirements, Incident Management processes and documentation Incident/problem management, including follow through using the ITIL framework This includes managing production incidents to ensure appropriate escalation, assist in determining root cause Provide Level 1 (and some level 2) support of proprietary and 3rd party applications running on Wellington trading desks Partner with internal IT Controls team and external auditors for time sensitive audit requirements QUALIFICATIONS 3 to 5 years of frontline technical support experience in Financial Services, supporting Equity, Fixed Income and Currency Trading Knowledge of execution platforms such as Bloomberg, TradeWeb, MarketAxess. Liquidnet, and FlexTrade Understanding of financial instruments such as equities, bonds, swaps, options, futures, forwards, and FX Deep hands-on experience in SQL or other relational data languages is required Experience with JIRA, Wiki, ServiceNow, and AWS Experience with FIX, EMS, ECNs, or other electronic trading platforms Ability to successfully interact with Traders in a fast paced, high-pressure environment Excellent written, verbal communication and presentation skills Willingness and ability to work independently and as part of a global team, in a fast-paced, business-critical environment Proactive analytical and problem-solving skills in investment management systems and data technologies High attention to detail and strong commitment to delivering quality, professional work is essential for this position Bachelor's degree in Computer Science, Business, Economics, Finance, or a related subject Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. SKILLS JOB TITLE Senior Systems Analyst (Trading) LOCATION London As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at .
