2nd Line IT Support Analyst Sharp IT Services (Client Site Ipswich) Location: Client Site Catholic School in Ipswich Sharp IT Services is seeking an experienced 2nd Line Support Analyst to join our team at a secondary school in Ipswich. This is an excellent opportunity for an IT professional with strong troubleshooting skills to take ownership of technical issues and support a dynamic educational environment. About the Role As a 2nd Line Support Analyst, you will be responsible for diagnosing and resolving more complex IT issues, ensuring minimal disruption to teaching and learning. You will work closely with the Service Delivery Manager and Infrastructure Manager to maintain a high level of service, supporting both staff and students while contributing to the school's overall IT strategy. Key Responsibilities: Investigate and resolve technical issues efficiently, escalating to 3rd line support when necessary. Manage and update support tickets, ensuring timely resolutions and clear communication with users. Support and maintain school IT infrastructure, including servers, networks, Wi-Fi, and classroom technology. Troubleshoot and administer Microsoft 365, Active Directory, Group Policy, and other key systems. Deploy, configure, and maintain hardware and software, ensuring optimal performance. Work proactively to identify and implement IT improvements to enhance system reliability. Prioritise and manage workload effectively to meet the school s operational needs. Provide guidance and mentorship to 1st Line Support staff, helping to develop their technical skills. Act as an ambassador for Sharp IT Services, delivering professional and proactive IT support What We re Looking For: Friendly, personable, and professional approach to client service. Strong written and verbal communication skills. Strong knowledge and experience with: Microsoft Server & Desktop Operating Systems Microsoft Cloud Technologies (365 & Azure) Virtualisation, Networking, Firewalls, and Cyber Security Basic knowledge of backup and anti-virus solutions. Why Join Sharp IT Services? Opportunity to grow within a leading Managed IT Services provider. Supportive team environment with continuous learning and career development. Hands-on experience working directly with clients on-site. This role is ideal for an experienced IT professional who thrives in a school environment, enjoys problem-solving, and is passionate about delivering high-quality IT support in education. Apply now to join Sharp IT Services and be part of our mission to deliver top-tier IT solutions.
Feb 12, 2025
Full time
2nd Line IT Support Analyst Sharp IT Services (Client Site Ipswich) Location: Client Site Catholic School in Ipswich Sharp IT Services is seeking an experienced 2nd Line Support Analyst to join our team at a secondary school in Ipswich. This is an excellent opportunity for an IT professional with strong troubleshooting skills to take ownership of technical issues and support a dynamic educational environment. About the Role As a 2nd Line Support Analyst, you will be responsible for diagnosing and resolving more complex IT issues, ensuring minimal disruption to teaching and learning. You will work closely with the Service Delivery Manager and Infrastructure Manager to maintain a high level of service, supporting both staff and students while contributing to the school's overall IT strategy. Key Responsibilities: Investigate and resolve technical issues efficiently, escalating to 3rd line support when necessary. Manage and update support tickets, ensuring timely resolutions and clear communication with users. Support and maintain school IT infrastructure, including servers, networks, Wi-Fi, and classroom technology. Troubleshoot and administer Microsoft 365, Active Directory, Group Policy, and other key systems. Deploy, configure, and maintain hardware and software, ensuring optimal performance. Work proactively to identify and implement IT improvements to enhance system reliability. Prioritise and manage workload effectively to meet the school s operational needs. Provide guidance and mentorship to 1st Line Support staff, helping to develop their technical skills. Act as an ambassador for Sharp IT Services, delivering professional and proactive IT support What We re Looking For: Friendly, personable, and professional approach to client service. Strong written and verbal communication skills. Strong knowledge and experience with: Microsoft Server & Desktop Operating Systems Microsoft Cloud Technologies (365 & Azure) Virtualisation, Networking, Firewalls, and Cyber Security Basic knowledge of backup and anti-virus solutions. Why Join Sharp IT Services? Opportunity to grow within a leading Managed IT Services provider. Supportive team environment with continuous learning and career development. Hands-on experience working directly with clients on-site. This role is ideal for an experienced IT professional who thrives in a school environment, enjoys problem-solving, and is passionate about delivering high-quality IT support in education. Apply now to join Sharp IT Services and be part of our mission to deliver top-tier IT solutions.
Permanent position, 36.5 hours per week (1.0 FTE). We are seeking a Senior Analyst/Developer (back-end) for role within the Learning Systems Support team. This is an exciting opportunity to develop a career in the technology and platforms used to support teaching, learning and assessment in higher education. In this role, you will provide technical expertise in the development, support and implementation of teaching and learning systems used by nearly 30,000 students. The team works closely with colleagues across the institution to support applications such as Moodle, Mahara, Echo360, Turnitin, repositories in-house custom applications and other e-assessment tools. You'll be a subject matter expert in these tools and be able to develop and maintain functional and stable web applications and integrations, writing clean and well-documented code and provide technical support for the applications, liaise with 3rd party vendors, work to integrate systems and troubleshoot problems. In addition to excellent technical and customer service skills, you'll need to build collaborative relationships with a variety of key stakeholder departments in order to develop the technology platforms and meet the needs of our users. In return we will provide you with a great range of benefits which include an attractive pension scheme, 30 days holiday plus bank holidays and Christmas closure, some fantastic savings on a wide range of products and services, and excellent learning and development opportunities. At Warwick we are committed to supporting staff to achieve their potential. We currently hold the Athena SWAN Institutional Silver Award: a national initiative that recognizes the advancement of gender equality, representation, progression and success for all in academia. We are supportive of staff with caring responsibilities including a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so. We know that diversity fosters innovation and creativity, and therefore we encourage applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. As women and members of ethnic minority groups are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone. Interview Date: TBC. Job Description JOB PURPOSE To provide technical leadership for the enhancement of and operational support of the University's core Virtual Learning Environment (VLE) Moodle, Lecture Capture System (Echo360) and complementary learning, teaching and assessment solutions (e.g. Mahara ePortfolio, digital assessment tools, etc.). The role holder will provide technical expertise in the development, integration and support of these platforms, troubleshooting issues and applying relevant fixes, creating new features and working with internal stakeholders and external vendors to optimise, provide a coherent and robust service across the University. This role is a highly independent but collaborative one, building on existing relationships with a variety of key stakeholder departments and it expected that it will bring their own voice to the table and contributing ideas to the products and produce clean, scalable and well-documented code whilst providing outstanding customer service. It is expected that the role holder will be flexible and adaptable to working with and learning any new platforms and systems that may become part of the portfolio of applications supported by the department. DUTIES & RESPONSIBILITIES 1. Working on IT tasks • Responding to escalated ServiceNow calls and JIRA bugs with professionalism and timeliness by providing expert advice/operational support to users of the University's core VLE service (Moodle), Echo360 lecture capture system and complementary digital learning technologies in order for them to utilise systems to their full potential • Play a hands-on role as part of a small, specialist team to design, develop, test and maintain high quality web applications and backend/frontend services that fulfil business needs. • Working collaboratively to design, develop and test solutions. • Write documentation of new processes and products to facilitate knowledge sharing. • Strong focus on quality. Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working software. • Communicating positively with users / customers, avoiding technical jargon • Solving technically complex challenges • Applying expertise to issues, implementing clean fixes • Responsible for ensuring confidentiality, integrity and availability for data. Following information security and data management policies ensuring, least privilege and information assurance • Ensuring appropriate levels of business continuity are factored into solutions and maintained during the solutions lifecycle • Monitoring of systems and reacting to alerts and abnormal behaviour • Liaison and escalation with internal developers and 3rd party vendors 2. Improving IT output • Identifying repeating or common issues, proposing, and implementing solutions to root cause fixes • Identifying training needs for self and in the team around technical disciplines and advising IDG leadership on development opportunity • Recommending Change Requests and preparing change documentation, representing Change at Change Advisory Board • Leading on managing risks around Lifecycle management of systems and services supported by the team • Develop and maintain the learning systems documentation regarding procedures, workflows and data • Document, ensure up-to-date information and co-ordinate Business Continuity best practice for all LS systems 3. Working on Projects • Key role in project teams, providing guidance and expertise on medium and large projects • Escalating challenges, proposing solutions • Identifying and raising project risks • Provide technical solutions to meet customer requirements • Producing high quality defined services, to form part of the service catalogue
Dec 14, 2022
Full time
Permanent position, 36.5 hours per week (1.0 FTE). We are seeking a Senior Analyst/Developer (back-end) for role within the Learning Systems Support team. This is an exciting opportunity to develop a career in the technology and platforms used to support teaching, learning and assessment in higher education. In this role, you will provide technical expertise in the development, support and implementation of teaching and learning systems used by nearly 30,000 students. The team works closely with colleagues across the institution to support applications such as Moodle, Mahara, Echo360, Turnitin, repositories in-house custom applications and other e-assessment tools. You'll be a subject matter expert in these tools and be able to develop and maintain functional and stable web applications and integrations, writing clean and well-documented code and provide technical support for the applications, liaise with 3rd party vendors, work to integrate systems and troubleshoot problems. In addition to excellent technical and customer service skills, you'll need to build collaborative relationships with a variety of key stakeholder departments in order to develop the technology platforms and meet the needs of our users. In return we will provide you with a great range of benefits which include an attractive pension scheme, 30 days holiday plus bank holidays and Christmas closure, some fantastic savings on a wide range of products and services, and excellent learning and development opportunities. At Warwick we are committed to supporting staff to achieve their potential. We currently hold the Athena SWAN Institutional Silver Award: a national initiative that recognizes the advancement of gender equality, representation, progression and success for all in academia. We are supportive of staff with caring responsibilities including a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so. We know that diversity fosters innovation and creativity, and therefore we encourage applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. As women and members of ethnic minority groups are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone. Interview Date: TBC. Job Description JOB PURPOSE To provide technical leadership for the enhancement of and operational support of the University's core Virtual Learning Environment (VLE) Moodle, Lecture Capture System (Echo360) and complementary learning, teaching and assessment solutions (e.g. Mahara ePortfolio, digital assessment tools, etc.). The role holder will provide technical expertise in the development, integration and support of these platforms, troubleshooting issues and applying relevant fixes, creating new features and working with internal stakeholders and external vendors to optimise, provide a coherent and robust service across the University. This role is a highly independent but collaborative one, building on existing relationships with a variety of key stakeholder departments and it expected that it will bring their own voice to the table and contributing ideas to the products and produce clean, scalable and well-documented code whilst providing outstanding customer service. It is expected that the role holder will be flexible and adaptable to working with and learning any new platforms and systems that may become part of the portfolio of applications supported by the department. DUTIES & RESPONSIBILITIES 1. Working on IT tasks • Responding to escalated ServiceNow calls and JIRA bugs with professionalism and timeliness by providing expert advice/operational support to users of the University's core VLE service (Moodle), Echo360 lecture capture system and complementary digital learning technologies in order for them to utilise systems to their full potential • Play a hands-on role as part of a small, specialist team to design, develop, test and maintain high quality web applications and backend/frontend services that fulfil business needs. • Working collaboratively to design, develop and test solutions. • Write documentation of new processes and products to facilitate knowledge sharing. • Strong focus on quality. Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working software. • Communicating positively with users / customers, avoiding technical jargon • Solving technically complex challenges • Applying expertise to issues, implementing clean fixes • Responsible for ensuring confidentiality, integrity and availability for data. Following information security and data management policies ensuring, least privilege and information assurance • Ensuring appropriate levels of business continuity are factored into solutions and maintained during the solutions lifecycle • Monitoring of systems and reacting to alerts and abnormal behaviour • Liaison and escalation with internal developers and 3rd party vendors 2. Improving IT output • Identifying repeating or common issues, proposing, and implementing solutions to root cause fixes • Identifying training needs for self and in the team around technical disciplines and advising IDG leadership on development opportunity • Recommending Change Requests and preparing change documentation, representing Change at Change Advisory Board • Leading on managing risks around Lifecycle management of systems and services supported by the team • Develop and maintain the learning systems documentation regarding procedures, workflows and data • Document, ensure up-to-date information and co-ordinate Business Continuity best practice for all LS systems 3. Working on Projects • Key role in project teams, providing guidance and expertise on medium and large projects • Escalating challenges, proposing solutions • Identifying and raising project risks • Provide technical solutions to meet customer requirements • Producing high quality defined services, to form part of the service catalogue
* Sr Programmer Analyst I/II - Home based UK/Europe * We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD - thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients. The Data Transformation and Submission (DTS) Pillar performs active global submission development for clients in our Biotech, Biopharma and FSP pillars, they are also responsible for Spotfire development, SDTM, DSUR reporting as well as cross functional development initiatives with various internal departments, including CDM, Early Dev Services, PVG and many more. The DTS pillar also work on many stand-alone studies that are led and driven fully within the pillar. As a Sr Programmer within DTS, you will perform advanced bioinformatics programming activities for the statistical and computational considerations of research projects. Working independently in a lead programmer or project lead role on complex studies and providing training and guidance to junior team members. Responsibilities include: * Act as the lead programmer or project lead on studies of significant complexity, working directly with project team leaders and client representatives to conduct team meetings, develop and maintain project timelines, assess and forecast resources, and monitor study budgets. * Assume leadership responsibility as a contributing member of a multidisciplinary project team, communicating actively and frequently with other team members and ensuring adherence to working practice documents and SOPs. * Independently creates, executes, maintains, and validates programs that transfer data across multiple data management systems or operating systems, combines data from a variety of sources and structures, generates and stores summary data from a variety of sources, generates reports or combines multiple databases and validates programs that generate listings, tables and figures using SAS. * Manages and documents assignments to meet timelines and deliver high quality work, being familiar with any relevant contractual obligations or limits. * Increases knowledge base and professional skills in areas including programming, technology and techniques, clinical trials, and the pharmaceutical industry. * Provides training, guidance, and project leadership to junior team members. * May provide general infrastructure support to the Department, including representing the company at industry conferences, presenting/teaching at department meetings, assisting in establishing training materials etc. * Provides input into bidding process as requested. *Qualifications:* * Education, Experience and Skills required: * * MS/MA degree in computer science, statistics, biostatistics, mathematics or related field and 4-5+ years of experience * In-depth understanding of SAS and, ideally, one other programming language * In-depth understanding of relational data base structure and complex data systems * Capable of effectively capturing biostatistical metrics * Capable of providing quality control review for statistical programming and identifying solutions and process improvements * Capable of independently and effectively organizing and managing multiple assignments with challenging timelines * Solid project management skills to act as project lead across the most challenging and complex projects * Demonstrated leadership, initiative and motivation * Capable of training and mentoring others * Fluent in English If you have the required skills and experience then please apply, alternatively contact Elliot McGuinn, Recruiter, on for more information. At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential. As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We've grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel. - We have a strong will to win - We earn our customer's trust - We are gamechangers - We do the right thing -We are one PPD - If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, then please submit your application - we'd love to hear from you.
Dec 01, 2021
Full time
* Sr Programmer Analyst I/II - Home based UK/Europe * We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD - thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients. The Data Transformation and Submission (DTS) Pillar performs active global submission development for clients in our Biotech, Biopharma and FSP pillars, they are also responsible for Spotfire development, SDTM, DSUR reporting as well as cross functional development initiatives with various internal departments, including CDM, Early Dev Services, PVG and many more. The DTS pillar also work on many stand-alone studies that are led and driven fully within the pillar. As a Sr Programmer within DTS, you will perform advanced bioinformatics programming activities for the statistical and computational considerations of research projects. Working independently in a lead programmer or project lead role on complex studies and providing training and guidance to junior team members. Responsibilities include: * Act as the lead programmer or project lead on studies of significant complexity, working directly with project team leaders and client representatives to conduct team meetings, develop and maintain project timelines, assess and forecast resources, and monitor study budgets. * Assume leadership responsibility as a contributing member of a multidisciplinary project team, communicating actively and frequently with other team members and ensuring adherence to working practice documents and SOPs. * Independently creates, executes, maintains, and validates programs that transfer data across multiple data management systems or operating systems, combines data from a variety of sources and structures, generates and stores summary data from a variety of sources, generates reports or combines multiple databases and validates programs that generate listings, tables and figures using SAS. * Manages and documents assignments to meet timelines and deliver high quality work, being familiar with any relevant contractual obligations or limits. * Increases knowledge base and professional skills in areas including programming, technology and techniques, clinical trials, and the pharmaceutical industry. * Provides training, guidance, and project leadership to junior team members. * May provide general infrastructure support to the Department, including representing the company at industry conferences, presenting/teaching at department meetings, assisting in establishing training materials etc. * Provides input into bidding process as requested. *Qualifications:* * Education, Experience and Skills required: * * MS/MA degree in computer science, statistics, biostatistics, mathematics or related field and 4-5+ years of experience * In-depth understanding of SAS and, ideally, one other programming language * In-depth understanding of relational data base structure and complex data systems * Capable of effectively capturing biostatistical metrics * Capable of providing quality control review for statistical programming and identifying solutions and process improvements * Capable of independently and effectively organizing and managing multiple assignments with challenging timelines * Solid project management skills to act as project lead across the most challenging and complex projects * Demonstrated leadership, initiative and motivation * Capable of training and mentoring others * Fluent in English If you have the required skills and experience then please apply, alternatively contact Elliot McGuinn, Recruiter, on for more information. At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential. As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We've grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel. - We have a strong will to win - We earn our customer's trust - We are gamechangers - We do the right thing -We are one PPD - If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, then please submit your application - we'd love to hear from you.
